Prison Phone Justice

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SECURUS
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Rock Island County Sheriff's Office (IL)
A000073
FIRST AMENDMENT
TO
MASTER SERVICES AGREEMENT

This FIRST AMENDMENT ("First Amendment") Is effective as of the last date signed by either party ("First Amendment
Effective Date") and amends and supplements that certain Master Services Agreement by and between Securus
Technologies, Inc. \'we," "us," or "Provider'} and Rock Island Sheriff's Office ("you" or "Customer") dated September 8,
2015 (the "Agreement'}.
WH EREAS Customer and Provider are parties to the Agreement and desire to amend the terms as stated herein;
NOW, THEREFORE, as of the First Amendment Effective Date and in consideration of the mutual promises and covenants
contained herein, the parties agree as follows:
1. Term. This First Amendment shall commence on the First Amendment Effective Date and shall remain In effect thtoughthe Term of the Agreement.

2. ECC Rate Order. As a result of the new Intrastate Rate Order [WC Docket No. 12-375; FCC 13-113] that was approved
in a 3·2 vote by the FCC on October 22, 2015 (the "new Order''), effective 90 days after publication of the new Order In the
Federal Register for state or federal prisons and effective 6 months after publication in the Federal Register for local and
county jails \'new Order Effective Date''), the terms of the Agreement shall automatically be modified to reflect the following
changes, unless the new Order is stayed or modified upon appeal.
calling Rates: calling rates for interstate and intrastate {including all local and long distance calls) shall be modified as
follows:
•
•
•
•
•

11 cents/minute for debit and prepaid calls In state or federal prisons.
14 cents/minute for debit and prepaid calls in jails with 1,000 or more inmates.
16 cents/minute for debit and prepaid calls in jails with 350-999 inmates.
22 cents/minute for debit and prepaid calls in jails with up to 349 inmates.
Rates for collect calls are slightly higher In the first year and will be phased down to these caps over a twoyear period.

Commission: Customer will no longer be paid commission on revenues earned through the completion of calls if any
type placed from the Facillty(s).
3. AIS'"' and Investigator Pro'"· Effective as of the new Order Effective Date, Provider shall continue to provide AIS™ and
Investigator Pro™ at no cost to Customer and shall discontinue invoicing Customer the $800.00 monthly technology fee.
4. Except as expressly amended by this First Amendment, all of the terms, conditions and provisions of the Agreement
shall remain in full force and effect.

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Page 1 of2
© SECURUS Technologies, Inc. - Proprietary &Confidential

EXECUTED as of the First Amendment Effective Date.

PROVIDER:

Securus Technologies, Inc.
By:
Name:
Title:

Date:

6 (/L,{ ,l/.J

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By:

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Name:

Robert Pickens

Title:

President

Date:

,z . . z --15'

Please return signed contract to:
14651 Dallas Parkway, Sixth FIOOI'.
Dallas, Texas 75254

Attention: Contracts Administrator

Phone: (972) 277·0300

Page 2 of 2
© SECURUS Technologies, Inc. • Proprietary & Confidential

SECURUS
Technologies
connecting what matters•

Master Services Agreement
Rock Island County Sheriff's Office (IL}
A000073
This Master Services Agreement (this "Agreement'') is by and between Rock Island County Sheriff's Office (''you" or
"Customer'') and Securus Technologies, Inc., (''we," "us," or "Provider''). This Agreement supersedes any and all other
agreements (oral, written, or otherwise) that may have been made between the parties and shall be effective as of the last
date signed by either party (the "Effective Date'').
Whereas the Customer desires that Provider install an inmate telecommunication system and provide telecommunications
and maintenance services according to the terms and conditions in this Agreement according to the Schedule and Work
Orders, which are incorporated by reference into this Agreement;
Whereas the Provider agrees to install the inmate telecommunications system and provide telecommunications and
maintenance services according to the terms and conditions in this Agreement and the Schedule and Work Orders, which
are incorporated by reference into this A9reement;
Now therefore, in consideration of the mutual promises and covenants contained herein, the parties agree as follows:

1. Applications. This Agreement specifies the general terms and conditions under which we will perform certain inmaterelated services and applications (the "Application(s)") for you. Additional terms and conditions with respect to the
Applications will be specified in the schedules entered into by the parties and attached hereto (the "Schedules''). The
Schedules are incorporated into this Agreement and are subject to the terms and conditions of this Agreement. In the event
of any conflict between this Agreement and a Schedule, the terms of the Schedule shall govern. In the event of any conflict
between any two Schedules for a particular Application, the latest in time shall govern.
2. Use of Applications. You grant us the exclusive right and license to install, maintain, and derive revenue from the
Applications through our inmate systems (including, without limitation, the related hardware and software) (the "System'')
located in and around the inmate confinement facilities identified on the Schedules (the "Facilities''). You are responsible for
the manner in which you use the Applications. Unless expressly permitted by a Schedule or separate written agreement
with us, you will not resell the Applications or provide access to the Applications (other than as expressly provided in a
particular Schedule), directly or indirectly, to third parties. During the term of this Agreement and subject to the remaining
terms and conditions of this Agreement, Provider shall be the sole and exclusive provider of existing and any future inmate
related communications, whether fixed, mobile or otherwise, including but not limited to voice, video, and data (e.g., phone
calls, video calls, messaging, prepaid calling cards, debit calling, and e-mail) and inmate software applications (e.g.,
automated grievance filing system, law library, etc.) at all existing and future correctional facilities under the authority of
Customer in lieu of any other third party providing such inmate communications, including without limitation, Customer's
employees, agents, or subcontractors.
3. Compensation. Compensation for each Application, if any, and the applicable payment addresses are as stated in the
Schedules.
4. Term. The initial term of this Agreement (the "Initial Term'') shall begin on the Effective Date and shall end on
December 19, 2020. Thereafter, Customer, at its soie option, shall have the right to renew this Agreement for an additional
sixty (60) month term upon providing sixty (60) days written notice to Provider prior to the expiration of the Initial Term of
this Agreement. Notwithstanding anything to the contrary, the terms and conditions of this Agreement shall continue to
apply to each Schedule for so long as we continue to provide the Application to you after the expiration or earlier
termination of this Agreement.
5. Service Level Agreement and Limited Remedy. We are committed to providing you with reliable, high quality
Applications, and we offer certain assurances about the quality of our Applications (the "Service Level Agreement''). The
Service Level Agreement for each Application is as set forth in the applicable Schedule. THE SERVICE LEVEL AGREEMENT
SETS FORTH THE SOLE AND EXCLUSIVE REMEDIES FOR FAILURE OR DEFECT OF AN APPLICATION. WE DISCLAIM ALL
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ANY IMPLIED WARRANTY ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE, AND
NONINFRINGEMENT.
6. Software License. We grant you a personal, non-exclusive, non-transferable license (without the right to sublicense) to
access and use certain proprietary computer software products and materials in connection with the Applications (the
"Software'). The Software includes any upgrades, modifications, updates, and additions to existing features that we
implement in our discretion (the "Updates'). Updates do not include additional features and s· ni
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existing features. You are the license holder of any third-party software products we obtain on
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us to provide or preinstall the third-party software and agree that we may agree to the thi -party End User Licen

Master Services Agreement - Page 1 of 12

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Agreements on your behalf. Your rights to use any third-party software product that we provide shall be limited by the terms
of the underlying license that we obtained for such product. The Software is to be used solely for your internal business
purposes in connection with the Applications at the Facilities. You will not (i) permit any parent, subsidiary, affiliated entity,
or third party to use the Software, (ii) assign, sublicense, lease, encumber, or otherwise transfer or attempt to transfer the
Software or any portion thereof, (iii) process or permit to be processed any data of any other party with the Software, (iv)
alter, maintain, enhance, disassemble, decompile, reverse engineer or otherwise modify the Software or allow any third
party to do so, (v) connect the Software to any products that we did not furnish or approve in writing, or (vi) ship, transfer,
or export the Software into any country, or use the Software in any manner prohibited by the export laws of the United
States. We are not liable with regard to any Software that you use in a prohibited manner.
7. Ownership and Use. The System, the Applications, and related records, data, and information (excepting recorded
communications, for which you retain ownership) shall at all times remain our sole and exclusive property unless prohibited
by law, in which event, we shall have the unlimited right to use such records, data, and information for investigative and law
enforcement purposes. However, during the term of this Agreement and for a reasonable period of time thereafter, we will
provide you with reasonable access to the records. We (or our licensors, if any) have and will retain all right, title, interest,
and ownership in and to (i) the Software and any copies, custom versions, modifications, or updates of the Software, (ii) all
related documentation, and (iii) any trade secrets, know-how, methodologies, and processes related to our Applications, the
System, and our other products and services (the "Materials"). The Materials constitute proprietary information and trade
secrets of Provider and its licensors, whether or not any portion thereof is or may be the subject of a valid copyright or
patent.
8. Leqalitv/Limited License Agreement. For services reiated to Applications which may allow you to monitor and record
inmate or other administrative telephone calls, or transmit or receive inmate electronic messages (''e-mail"); by providing
the Application, we make no representation or warranty as to the legality of recording or monitoring inmate or
administrative telephone calls or transmitting or receiving inmate e-mail messages. Further, you retain custody and
ownership of all recordings, and inmate e-mail messages; however you grant us a perpetual limited license to compile,
store, and access recordings or inmate calls and access inmate e-mail messages for purposes of (i) complying with the
requests of officials at the Facility, (ii) disclosing information to requesting law enforcement and correctional officials as they
may require for investigative, penological or public safety purposes, (iii) performing billing and collection functions, or (iv)
maintaining equipment and quality control purposes. This license does not apply to recordings of inmate calls or e-mail
messages with their attorneys or to recordings or e-mail messages protected from disclosure by other applicable privileges.
9. Confidentiality and Non-Disclosure.
The System, Applications, and related call records and information (the
"Confidential Information") shall at all times remain confidential to Provider. You agree that you will not disclose such
Confidential Information to any third party without our prior written consent. Because you will be able to access confidential
information of third parties that is protected by certain federal and state privacy laws through the Software and Applications,
you shall only access the Software with computer systems that have effective firewall and anti-virus protection. Moreover,
you acknowledge that the contents of this contract constitute proprietary trade secrets and represent that you have not
disclosed the terms and conditions of this Agreement to anyone outside of your organization save your legal representative.
You warrant that you will keep the terms and conditions of this Agreement confidential and, unless required by court order
or statute, will not disclose such information without Provider's express written consent (except that you may disclose the
contents of this Agreement to your attorney or tax advisor, if any, but only after informing those persons that they must
keep confidential the information contained herein). Before complying with any such court order or statute, you agree to
notify Provider so that it may assert any rights to non-disclosure that it may have under the applicable law.

10. Claims. To the fullest extent allowed by applicable law, each party by itself and/or its employees, agents, or contractors
agrees to be responsible for any loss, cost, claim, liability, damage, and expense (including, without limitation, reasonable
attorney's fees and expenses) (collectively "Claims'1 arising out of (i) a breach of its own representations, warranties, and/or
covenants contained herein, or (ii) gross negligence or willful misconduct, or (iii) actual or alleged intellectual property
infringement.
Furthermore, the parties understand and agree that each one is subject to federal, state, and local laws and regulations, and
each party bears the burden of its own compliance. Provider agrees to install and implement the Inmate Telephone System
according to the law governing Provider, the instruction it receives from Customer as to Customer's requirements under the
law, and according to Customer's facility's demographics. Customer agrees to indemnify Provider against any and all Claims
arising out of or related to instruction Provider receives from Customer.

11. Insurance. We maintain comprehensive general liability· insurance having limits of not less than $2,000,000.00 in the
aggregate. You agree to provide us with reasonable and timely written notice of any claim, demand, or cause of action
made or brought against you arising out of or related to the utilization of the Applications and the System in which the
Provider is brought in as a co-defendant in the Claim. We have the right to defend any such claim, demand, or cause of
action at our sole cost and expense and within our sole and exclusive discretion. You agree not to compromise or settle any
claim or cause of action arising out of or related to the use of the Applications or System without our prior written consent,
and you are required to assist us with our defense of any such claim, demand, or cause of action.
12. Default and Termination. If either party defaults in the performance of any obligation under this Agreement, then the
non-defaulting party shall give the defaulting party written notice of its default setting forth with specificity the nature of the
Master Services Agreement - Page 2 of 12

© Securus Technologies, Inc. - Proprietary & Confidential

default. If the defaulting party fails to cure its default within thirty (30) days after receipt of the notice of default, then the
non-defaulting party shall have the right to terminate this Agreement upon thirty (30) days written notice and pursue all
other remedies available to the non-defaulting party, either at law or in equity. Notwithstanding the foregoing, the thirty
(30) day cure period shall be extended to ninety (90) days if the default is not reasonably susceptible to cure within such
thirty (30) day period, but only if the defaulting party has begun to cure the default during the thirty (30) day period and
diligently pursues the cure of such default. Notwithstanding the foregoing, if you breach your obligations in the section
entitled "Software License" or the section entitled "Confidentiality", then we shall have the right to terminate this Agreement
immediately.
13. Limitation of Liabilitv. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, NEITHER PARTY
SHALL HAVE ANY LIABILITY FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR
INCOME, LOST OR CORRUPTED DATA, OR LOSS OF USE OR OTHER BENEFITS, HOWSOEVER CAUSED AND EVEN IF DUE
TO THE PARTY'S NEGLIGENCE, BREACH OF CONTRACT, OR OTHER FAULT, EVEN IF SUCH PARTY HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY TO YOU RELATING TO OR ARISING OUT OF THIS
AGREEMENT, WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT WE PAID YOU DURING
THE TWELVE (12) MONTH PERIOD BEFORE THE DATE THE CLAIM AROSE.
14. Uncontrollable Circumstance. We reserve the right to renegotiate or terminate this Agreement upon sixty (60) days
advance written notice if circumstances outside our control related to the Facilities (including, without limitation, changes in
rates, regulations, or operations mandated by law; material reduction in inmate population or capacity; material changes in
jail policy or economic conditions; acts of God; actions you take for security reasons (such as lock-downs)) negatively impact
our business; however, we shall not unreasonably exercise such right. Further, Customer acknowledges that Provider's
provision of the services is subject to certain federal, state or local regulatory requirements and restrictions which are
subject to change from time-to-time and nothing contained herein to the contrary shall restrict Provider from taking any
steps necessary to perform in compliance therewith.
15. Injunctive Relief. Both parties agree that a breach of any of the obligations set forth in the sections entitled "Software
License," "Ownership and Use," and "Confidentiality" would irreparably damage and create undue hardships for the other
party. Therefore, the non-breaching party shall be entitled to immediate court ordered injunctive relief to stop any apparent
breach of such sections, such remedy being in addition to any other remedies available to such non-breaching party.
16. Force Majeure. Either party may be excused from performance under this Agreement to the extent that performance is
prevented by any act of God, war, civil disturbance, terrorism, strikes, supply or market, failure of a third party's
performance, failure, fluctuation or non-availability of electrical power, heat, light, air conditioning or telecommunications
equipment, other equipment failure or similar event beyond its reasonable control; provided, however that the affected
party shall use reasonable efforts to remove such causes of non-performance.
17. Notices. Any notice or demand made by either party under the terms of this Agreement or under any statute shall be in
writing and shall be given by personal delivery; registered or certified U.S. mail, postage prepaid; or commercial cour.ier
delivery service, to the address below the party's signature below, or to such other address as a party may designate by
written notice in compliance with this section. Notices shall be deemed delivered as follows: personal delivery - upon
receipt; U.S. mail - five days after deposit; and courier - when delivered as shown by courier records.
18. No Third-party Beneficiarv Rights. The parties do not intend to create in any other individual or entity the status of a
third-party beneficiary, and this Agreement shall not be construed so as to create such status. The rights, duties, and
obligations contained herein shall operate only between the parties and shall inure solely to their benefit. The provisions of
this Agreement are intended to assist only the parties in determining and performing their obligations hereunder, and the
parties intend and expressly agree that they alone shall have any legal or equitable right to seek to enforce th is Agreement,
to seek any remedy arising out of a party's performance or failure to perform any term or condition of this Agreement, or to
bring an action for the breach of this Agreement.
19. Miscellaneous. This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois.
No waiver by either party of any event of default under this Agreement shall operate as a waiver of any subsequent default
under the terms of this Agreement. If any provision of this Agreement is held to be invalid or unenforceable, the validity or
enforceability of the other provisions shall remain unaffected. This Agreement shall be binding upon and inure to the benefit
of Provider and Customer and their respective successors and permitted assigns. Except for assignments to our affiliates or
to any entity that succeeds to our business in connection with a merger or acquisition, neither party may assign this
Agreement without the prior written consent of the other party. Each signatory to this Agreement warrants and represents
that he or she has the unrestricted right and requisite authority to enter into and execute this Agreement, to bind his or her
respective party, and to authorize the installation and operation of the System. Provider and Customer each shall comply, at
its own expense, with all applicable laws and regulations in the performance of their respective obligations under this
Agreement and otherwise in their operations. Nothing in this Agreement shall be deemed or construed by the parties or any
other entity to create an agency, partnership, or joint venture between Customer and Provider. This Agreement cannot be
modified orally and can only be modified by a written instrument signed by all parties. The parties' rights and obligations,
which by their nature would extend beyond the termination, cancellation, or expiration of this Agreement, shall survive such
termination, cancellation, or expiration (including, without limitation, any payment obligations for services or equipment
received before such termination, cancellation, or expiration). This Agreement may be executed in counterparts, each of
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© Securus Technologies, Inc. - Proprietary & Confidential

which shall be fully effective as an original, and all of which together shall constitute one and the same instrument. Each
party agrees that delivery of an executed copy of this Agreement by facsimile transmission or by PDF e-mail attachment
shall have the same force and effect as hand delivery with original signatures. Each party may use facsimile or PDF
signatures as evidence of the execution and delivery of this Agreement to the same extent that original signatures can be
used . This Agreement, together with the exhibits and Schedules, constitutes the entire agreement of the parties regarding
the subject matter set forth herein and supersedes any prior or contemporaneous oral or written agreements or guarantees
regarding the subject matter set forth herein.

Master Services Agreement - Page 4 of 12

© Securus Technologies, Inc. - Proprietary & Confidential

I
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EXECUTED as of the Effective Date.
CUSTOMER:

PROVIDER:

Rock Isla: : : !ce

Securus Technologies, Inc.

By: ~~

By:

Name:

Gerald Bustos

Name:

Robert Pickens

Title:

Sheriff

Title:

President

Date:

08 ·J?-J 0 z..s

Date:

Customer's Notice Address:

Provider's Notice Address:

1317 Third Avenue
Rock Island, Illinois 61201

14651 Dallas Parkway, Suite 600
Dallas, Texas 75254
Attention: General Counsel
Phone: (972) 277-0300

Provider's Payment Address:
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254
Attention: Accounts Receivable

Please return signed contract to:
14651 Dallas Parkway
Sixth Floor
Dallas, Texas 75254
Attention: Contracts Administrator
Phone: (972) 277-0300

Master Services Agreement - Page 5 of 12

© Securus Technologies, Inc. - Proprietary & Confidential

I

SECURUS
Technologies
connecting what matters•

Schedule
Rock Island County Sheriff's Office (IL)
This Schedule is between Securus Technologies, Inc. ("we" or "Provider"), and Rock Island County Sheriff's Office ("you" or
"Customer') and is part of and governed by the Master Services Agreement (the "Agreement') executed by the parties. The
terms and conditions of the Agreement are incorporated herein by reference. This Schedule shall be coterminous with the
Agreement (''Schedule Effective Date').
A.

Applications. We will provide the following Applications:
CALL MANAGEMENT SYSIEM

DESCRIPTION:
Secure Call Platform: Secure Call Platform (''SCP') provides through its centralized system automatic placement of calls by
inmates without the need for conventional live operator services. In addition, SCP has the ability to do the following: (a)
monitor and record inmate calls, (b) prevent monitoring and recording of private calls (i.e., attorney client calls, clergy calls,
or other calls as approved and implemented by you); private number settings allow you to mark these calls not to be
monitored or recorded, and you are solely responsible for identifying, approving and disabling requests for private
treatment; (c) automatically limit the duration of each call to a certain period designated by us, (d) maintain call detail
records in accordance with our standard practices, (e) automatically shut the System on or off, and (f) allow free calls to the
extent required by applicable law. We will be responsible for all billing and collections of inmate calling charges but may
contract with third parties to perform such functions. SCP will be provided at the Facilities specified in the chart below.
COMPENSATION:
Collect Calls. We will pay you commission (the "Commission') based on the Gross Revenues that we earn through the
completion of collect calls, excluding interstate calls, placed from the Facilities as specified in the chart below. "Gross
Revenues" shall mean all gross billed revenues relating to completed collect calls generated by and through the Inmate
Telecommunications System. Regulatory required and other items such as federal, state and local charges, taxes and fees,
including transaction funding fees, transaction fees, credits, billing recovery fees, charges billed by non-LEC third parties,
and promotional programs are excluded from revenue to the Provider. We shall remit the Commission for a calendar month
to you on or before the 30th day after the end of the calendar month in which the calls were made (the "Payment Date').
All Commission payments shall be final and binding upon you unless we receive written objection within sixty (60) days after
the Payment Date. Your payment address is as set forth in the chart below. You shall notify us in writing at least sixty (60)
days before a Payment Date of any change in your payment address.
FACILITIES AND RELATED SPECIFICATIONS:
Facility Name and
Address

Type of Call
Management
Service

Commission
Percentage

Revenue Base for
Calculation of
Commission

Rock Island County Jail
1317 Third Avenue
Rock Island, IL 61201

SCP

54%*

Gross Revenues

Commission Payment Address
Rock Island County Sheriff's Office
1317 Third Avenue
Rock Island, IL 61201

*Notwithstanding anything to the contrary contained in the Agreement, in accordance with Federal
Communications Commission 47 CFR Part 64 [WC Docket No. 12-375; FCC 13-113] - Rates for Interstate
Calling Services - effective February 11, 2014, no commission shall be paid on revenues earned through the
completion of interstate calls of any type placed from the Facility{s).

CENTRALIZED NET CENTRIC. VOiP, DIGITAL TRANSMITTED CALL MANAGEMENT SYSTEM
DESCRIPTION:
Secure Calling Platform User Interface. We will provide you with the Software regarding the Secure Calling Platform
Interface (''S-Gate User Interface') which may be used only on computers and other equipment that meets or exceeds the
specifications in the chart below, which we may amend from time to time (''Compatible Equipment'). Customer represents
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© Securus Technologies, Inc. - Proprietary & Confidential

that (i) it will be responsible for distributing and assigning licenses to its end users; (ii) it will use the SCP User Interface for
lawful purposes and shall not transmit, retransmit or store material in violation of any federal or state laws or regulation;
and (iii) it will monitor and ensure that its licensed end users comply as directed herein.

-

WORKSTATION REQUIREMENTS
Processor

2 gigahertz (GHz) or higher processor

Operating System

Windows XP* , Windows Vista, Windows 7

Browser

Internet Explorer 8 or newer

Memory

At least 1 gigabyte (GB) of RAM (2GB recommended) - use of
Windows 7 may require additional memory

Drive

CD-RW or DVD-RW drive

Display

Super VGA (1,024 x 768) or higher resolution video adapter

Peripherals

Keyboard and Microsoft Mouse or compatible pointing device

Internet

High speed internet access (dial up is not supported)

Installed Software

Microsoft Silverlight 4.0 or newer, Microsoft .l\IET Framework 4,
Adobe Reader 9.5 or newer, Microsoft Office Excel Viewer, Quick
Time 7 or newer, Windows Media Player, Antivirus, WinZip or other
zio utilitv

*XP Media center edition not supported

SERVICE LEVEL AGREEMENT
We agree to repair and maintain the System in good operating condition (ordinary wear and tear excepted), including,
without limitation, furnishing all parts and labor. All such maintenance shall be conducted in accordance with the service
levels in Items 1 through 10 below. All such maintenance shall be provided at our sole cost and expense unless
necessitated by any misuse of, or destruction, damage, or vandalism to any premises equipment by you (not inmates at the
Facilities), in which case, we may recoup the cost of such repair and maintenance through either a Commission deduction or
direct invoicing, at our option. You agree to promptly notify us in writing after discovering any misuse of, or destruction,
damage, or vandalism to, the said equipment. If any portion of the System is interfaced with other devices or software
owned or used by you or a third party, then we shall have no obligation to repair or maintain such other devices or
software. This SERVICE LEVEL AGREEMENT does not apply to any provided Opetmorkstation(s) (see below). For the
services contemplated hereunder, we may provide, based upon the facilities requirements, two types of workstations
(personal computer/desktop/laptop/terminal):
The "Ope1morkstation" is an open non-secured workstation which
permits administrative user rights for facility personnel and allows the facilities an ability to add additional third-party
software. Ownership of the Opetmorkstation is transferred to the facility along with a three-year product support plan with
the hardware provider. We have no obligation to provide any technical and field support services for an Opetmorkstation.
CUSTOMER IS SOLELY RESPONSIBLE FOR THE MAINTENANCE OF ANY OPEMVORKSTATION(S)."

1. Outage Report: Technical Support. If either of the following occurs: (a) you experience a System outage or malfunction
or (b) the System requires maintenance (each a "System Event"), then you will promptly report the System Event to our
Technical Support Department {"Technical Support"). You may contact Tech nical Support 24 hours a day, seven days a
week (except in the event of ·planned or emergency outages) by telephone at 866-558-2323, by email at
TechnicalSupport@securustech.net, or by facsimile at 800-368-3168. We will provide you commercially reasonable notice,
when practical, before any Technical Support outage.
2. Priority Classifications. Upon receipt of your report of a System Event, Technical Support will classify the System Event
as one of the following three priority levels:
"Priority 1"

30% or more of the functionality of the System is adversely affected by the System Event.

"Priority 2"

5% - 29% of the functionality of the System is adversely affected by the System Event.

"Priority 3"

5% or less of the functionality of the System is adversely affected by the System Event.
Single and multiple phones related issues.

3. Response Times. After receipt of notice of the System Event, we will respond to the System Event within the following
time periods:
Priority 1
2 hours
Priority 2

24 hours

Priority 3

72 hours

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© Securus Technologies, Inc. - Proprietary & Confidential

4. Response Process. In the event of a System Event, where the equipment is located on Customer premises, Technical
Support will either initiate remote diagnosis and correction of the System Event or dispatch a field technician to the Facility
(in which case the applicable regional dispatcher will contact you with the technician's estimated time of arrival), as
necessary. In the event a System Event occurs in the centralized SCP system, technical support will initiate remote
diagnosis and correction of the System Event.
5. Performance of Service. All of our repair and maintenance of the System will be done in a good and workmanlike
manner at no cost to you except as may be otherwise set forth in the Agreement. Any requested modification or upgrade to
the System that is agreed upon by you and us may be subject to a charge as set forth in the Agreement and will be
implemented within the time period agreed by the parties.
6. Escalation Contacts. Your account will be monitored by the applicable Territory Manager and Regional Service Manager.
In addition, you may use the following escalation list if our response time exceeds 36 hours: first to the Technical Support
Manager or Regional Service Manager, as applicable, then to the Director of Field Services, then to the Executive Director,
Service.
7. Notice of Resolution. After receiving internal notification that a Priority 1 System Event has been resolved, a technician
will contact you to confirm resolution. For a Priority 2 or 3 System Event, a member of our customer satisfaction team will
confirm resolution.
8.

Monitoring. We will monitor our back office and validation systems 24 hours a day, seven days a week.

9. Required !GR. You are responsible for providing a dedicated isolated grounded receptacle (''IGR'') for use in connection
with the primary System. Upon request we will provide you with the specifications for the IGR. If you are unable to or do
not provide the !GR, then we will provide the !GR on a time and materials basis at the installer's then-current billing rates,
provided that we are not responsible for any delay caused by your failure to provide the IGR.
10. End-User Billing Services and Customer Care. Our Securus Correctional Billing Services department will maintain
dedicated customer service representatives to handle end-user issues such as call blocking or unblocking and setting up
end-user payment accounts. The customer service representatives will be available 24 hours a day, 7 days a week by
telephone at 800-844-6591, via
chat by visiting
our website
www.securustech.net,
by email
at
CustomerService@securustech.net, and by facsimile at 972-277-0714. In addition, we will maintain an automated inquiry
system on a toll-free customer service phone line that will be available to end-users 24 hours a day, 7 days a week to
provide basic information and handle most routine activities. We will also accept payments from end-users by credit card,
check, and cash deposit (such as by money order, MoneyGram or Western Union transfer).
INSTANT PAY™ PROGRAM
DESCRIPTION
The Instant Pay™ promotional program optimizes the call routing at Facilities by connecting as many calls as possible. If a
call is attempted but there is no account or calling card open or in use to pay for the call, the call can be routed to the
Instant Pay Program. The Instant Pay Program will offer the called party additional options to connect the call as well as
provide information and promotional messaging on how to create a prepaid AdvanceConnect™ Account.
COMPENSATION
Pay Now™. Pay Now™ is an instant paid payment product available to facilities that have the Instant Pay promotional
calling program installed that allows the called party to instantly pay for a single call using a debit or credit card in real-time
as the call is being initiated. With Pay Now™, the called patty may immediately pay using a credit or debit card for one
single call or may elect to setup and / or fund a prepaid AdvanceConnect account. Provider will compensate Customer at a
rate of one and 60/100 dollars ($1.60) for each call accepted and paid for using Pay Now™. Pay Now™ is not subject to any
other compensation.
Text2Connect™. Text2Connect™ is a promotional program designed to get inmates in touch with Friends and Family
members quickly and to encourage them to set up a prepaid AdvanceConnect™ account. If (a) an inmate attempts a call to
a mobile phone, (b) the facility allows calls to mobile phones, and (c) the call cannot be billed by Provider, then call control
will be assumed by our third-party provider. Our third-party provider will prompt the called party to double opt-in to accept
and confirm the charges for a premium SMS text message and continue the call. Charges for the message are billed by the
called party's mobile provider on their mobile phone bill. The called party receives a text message receipt for the call charges
and is given instructions on how to open a prepaid AdvanceConnect™ account. Text2Connect™ is available through our
third-party processor who maintains relationships with select mobile phone companies around the country and manages the
connection.
Text2Connect™ promotional calls are not commissionable, and Provider will pay Customer a bonus payment of thirty cents
($0.30) for each transaction fee billed and collected by the wireless carrier completed through the Text2Connect™ platform.
Bonus payments for each applicable connection will be added to your existing monthly commission statement.
Text2Connect™ is not subject to any other compensation.

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© Securus Technologies, Inc. - Proprietary & Confidential

INMATE DEBIT
DESCRIPTION:
A Debit account is a prepaid, inmate-owned account used to pay for inmate telephone calls. A Debit account is funded by
transfer of inmate's facility trust/commissary account funds to inmate's Debit account. Provider will also allow inmate
friends and family members to fund an inmate's Debit account via multiple points-of-sale. Funds deposited by friends and
family members into an inmate's Debit account become property of the inmate. Provider establishes inmate Debit accounts
which are associated with the inmate's Personal Identification Number ['PIN'}. Provider requires inmate to key in his/her
PIN at the beginning of every Debit call in order to complete the call and pay for the call using the inmate's Debit account.
Customer agrees to have the Debit module of Provider's SCP call Management System enabled for the Facilities to offer
Debit account to inmates. Customer agrees to use Provider's SCP User Interface or utilize integration with Customer's trust
account system to process inmate's fund transfer requests. Notwithstanding, Provider will not be responsible for any delays
due to (i) Customer's failure to perform any of its obligations for the project; (ii) any of Customer's vendors' failure to
perform any of its obligations for the project; or (iii) circumstances outside of Provider's control.
INVOICING AN.D COMPENSATION:
Provider shall invoice Customer on a weekly basis for all funding amounts transferred from inmates' facility trust/commissary
accounts to Inmate Debit accounts. The invoice will be due and payable upon receipt. Provider shall pay Customer the
commission percentage that Provider earns through the cornpietion of Debit calls placed from Customer's Facilities as
specified in the chart below. Provider reserves the right to deduct call credits from usage. Provider shall remit the
commission for a calendar month to Customer on or before the 30th day after the end of the calendar month in which the
Debit calls were made (the "Payment Date'}. All commission payments shall be final and binding upon Customer unless
Provider receives written objection within sixty (60) days after the Payment Date.
FACILmES AND RELATED SPECIFICATIONS:
Facility Name and Address
Rock Island County Jail
1317 Third Avenue
Rock Island, IL 61201

Debit Commission Percentage
45%*

*Notwithstanding anything to the contrary contained in the Agreement, in accordance with Federal
Communications Commission 47 CFR Part 64 [WC Docket No. 12-375; FCC 13-113] - Rates for Interstate
Calling Services - effective February 11, 2014, no commission shall be paid on revenues earned through the
completion of interstate calls of any type placed from the Facility(s).
PREPAID CALLING CARDS
DESCRIPTION:
Upon receipt of your written request, we will provide you with inmate Prepaid calling cards for resale to inmates at the
Facilities specified in the chart below. Prepaid calling cards are not returnable or refundable; all sales are final. Each
Prepaid calling cards will be valid for no more than six (6) months from the date it is first used. The cards are subject to
applicable local, state, and federal taxes plus any applicable per call surcharge fee. If you authorize us, we will deal with
your third-party commissary operator ("Commissary Operator'} for the sole purpose of selling Prepaid Calling Cards to you.
If that is the case, you shall n0tify us in writing of any change in the identity of the Commissary Ope;ator, w~ich change
shall be effective on the date that we receive the notice. Notwithstanding anything to the contrary, you will remain primarily
liable for the payment for Prepaid Calling cards sold to Commissary Operator on your behalf.
TAXES:
The face value of the Prepaid calling cards does not include any taxes or other fees. Provider will invoice Customer for each
order of Prepaid calling cards. Customer agrees to pay the invoice within thirty (30) days, including all applicable sales taxes
and other regulatory charges. Customer may provide a Sales and Use Tax Resale Certificate to Provider stating that Customer
will be responsible for charging the applicable taxes to the end-users and for remitting the collected taxes to the proper taxing
jurisdictions. If Provider receives a Sales and Use Tax Resale Certificate from Customer, Provider will not charge applicable
sales taxes on Customer invoices for Prepaid Calling Cards purchases.
COMPENSATION:
The face value of the cards less the applicable percentage specified in the chart below plus any applicable sales tax and
shipping charges shall be due and payable within thirty (30) days after the invoice date. After such thirty (30) day period,
then we reserve the right to charge interest on the overdue amount at the lower of (a) fifteen percent (15%) per annum or
(b) the maximum rate allowed by law and to deduct the invoice price of the cards plus any accrued interest from any
amounts we owe you until paid in full. If you authorize us in writing we will deduct amounts owed from your earned
Commissions. If the amounts owed exceed the Commission fo ~ the relevant month or if, for any reason, the Agreement
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© Securus Technologies, Inc. - Proprietary & Confidential

terminates or expires during the relevant month, then we will invoice you for the balance which shall be due within thirty
(30) days after the date of the invoice. All applicable sales taxes will be charged on the invoiced amount of the Prepaid
calling card sale, unless Customer provides us a valid reseller's certificate before the time of sale.
FACILITIES AND RELATED SPECIFICATIONS·
Facility Name and Address

Discount Percentage

Rock Island County Jail
1317 Third Avenue
Rock Island, IL 61201

30%*

* Less the applicable percentage reduction attributable to interstate calling revenue

AUTOMATED INFORMATION SERVICES
DESCRIPTION.
Provider will provide the Automated Information Services (AIS™) as described herein through its wholly owned subsidiary,
Telerus. The AIS™ application is designed to automate internal inquiries from detainees and outside calls from friends and
family members on one single platform, as well as allow inmates' friends and families the ability to open or fund a pre-paid
telephone account, an inmate phone account, or leave a voicemail. The application is accessed through a telephone IVR
system. Once Facility staff has uploaded all required information, the system is able to automate information such as
Commissary Balances (pending MIS system data flow); Charge Information; Court Appearance Dates, Times, Locations;
Bond Amounts, Types; Projected Release Dates; and Visitation Eligibility, Times.
Automated Information Services 2.0 is configurable to meet the specific needs of Customer's Facility. The standard option
includes automation of inmate and Facility information to constituents who call Customer's existing main telephone number
and to inmates at Customer's Facility. The following are options and requirements ava ilable for AIS .
.,/ Automation of inmate and Facility information to constituents (standard)
.,/ Automation of inmate and Facility information to inmates (Securus ITS Customers only))
.,/ Ability to open or fund a Securus pre-paid telephone account (Required)
.,/ Ability to fund an inmate phone account (Required)
.,/ Ability to leave a voice mail (Required)
.,/ Ability to provide for inmate information via Inmateinfo.com
The application provides all information automatically without staff intervention 24/7.
The AIS™ Jail Voicemail feature is a one-way communication product that allows friends and family members calling a
facility to leave a 45-second voicemail for an inmate providing a quick way for friends and family to initiate communication
or deliver timely information to an inmate prior to a scheduled phone call or visitation . Friends and family will pay up to a
$3.95 usage fee for each voicemail they leave, 20% of which Customer will receive each month as a commission payment.
AIS™ Jail Voicemail is not subject to any other compensation.
Inmateinfo.com provides the fe3tures and benefits of AIS™ on the Web. Inmatelnfo.com allows friends and family
members to search by facility a 1d inmate to find the same inr.;ate information AIS™ provides.
Customer agrees to implement all Required features above and to allow Provider to expand the AIS™ services offering at
any time during the Term of the Agreement upon thirty (30) days advance written notice to include additional constituent
notification services provided through the AIS™ application.

INVESTIGATOR PRO™
DESCRIPTION:
Investigator Pro™ is a telephone safety, security, and investigative feature of SCP. Investigator Pro™ uses continuous voice
identification technology to determine what inmate(s) are speaking on the call, detect certain three-way call violations, and
help investigators find correlations between calls that might otherwise go undetected. Inmates must participate in a
supervised voice print enrollment process. This inmate voice print enrollment process will be the responsibility of Customer.
PAYMENT:
In exchange for receipt of AIS™ and Investigator Pro™, Customer shall pay a monthly technology fee in the amount of
$800.00 C'Technology Fee''), which shall be payable through a commission deduction during the Term of the Agreement. If
the Technology Fee exceeds the commission for the relevant month or, if for any reason, the Agreement terminates or
expires during the relevant month, then we will invoice you for the balance which shall be due within thirty (30) days after
the date of the invoice. If FCC regulations prohibiting the payment of commissions to Customer are enacted and Customer
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© Securus Technologies, Inc. - Proprietary & Confidential

does not have sufficient funds appropriated to pay for such technology services, Customer may, upon sixty (60) days written
notice to Provider discontinue the AIS™ Service and Investigator Pro™ without any further obligation with respect thereto by
either Customer or Provider.
Notwithstanding anything to the contrary, the parties acknowledge that the AIS™ monthly fee is based on Customer's
estimated Average Daily Population f'ADP'') count. If the ADP levels have fluctuated by more than fifteen percent {15%),
Provider reserves the right to renegotiate or terminate the AIS™ Service upon sixty (60) days advance written notice to
Customer.
CALLING RATES

Provider will charge rates that are in compliance with state and federal regulatory requirements.
applicable, will vary by country.

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© Securus Technologies, Inc. - Proprietary & Confidential

International rates, if

SECURUS
Technologies
connecting what matters•

Exhibit A: Customer Statement of Work
Rock Island County Sheriff's Office (IL)
This Customer Statement of Work is made part hereto and governed by the Master Services Agreement (the
"Agreement'') executed between Securus Technologies, Inc. (''we" or "Provider''), and Rock Island County Sheriff's Office
['you" or "Customer"). The terms and conditions of said Agreement are incorporated herein by reference. This Customer
Statement of Work shall be coterminous with the Agreement.
A. Applications. The parties agree that the Applications listed in the Service Schedule or below shall be provided and in
accordance with the Service Level Agreements as described in the applicable section of the Service Schedule to the
Agreement.
B. Equipment. We will provide the equipment/Applications in connection with the SCP services needed to support the
required number and type of phones and other components, up to 33 VPM sets, 11 additional phones (ADA compliant), one
(1) TDD phone, and storage for six (6) months/purge. Additional equipment or applications will be installed only upon
mutual agreement by the parties, and may incur additional charges.

EXECUTED as of the Schedule Effective Date.
PROVIDER:

ice

Securus Technologies, Inc.

By:

By:

Name:

Gerald Bustos

Name:

Robert Pickens

Title:

Sheriff

Title:

President

Please return signed contract to:
14651 Dallas Parkway
Sixth Floor
Dallas, Texas 75254
Attention: Contracts Administrator
Phone: (972) 277-0300

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© Securus Technologies, Inc. - Proprietary & Confidential