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Fi LED
2ll~OCT
CORRECTIONAL COMMUNICATIONS SERVICE AGREEMENT-
17 AM 8: 4 i
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This telephone service ..Shared Revenue" Agreement is entered into, by and betvJe·~n GT 0: I CO. : .
Washington County Sheriff's Office, located at I I 55 W. Clydesdale Drive, Fayetteville,
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Arkansas 72701, herein known as the "Customer" and Correct Solutions. LLC, located at 182
Bastille Lane, Ruston Louisiana 71270, herein known as "CSG".
WHEREAS, CSG is engaged in the business of providing certain telecommunications equipment
and charge-for~al telephones and services, and providing automated-operator assisted station-tostation or person-to-person collect telephone calJs, and;
WHEREAS, Customer has full operating and management responsibility for the detention
facility,jail, or prison, herein known as the Facility, and with respect to those premises so not~
wishes to establish an inmate telephone vending arrangement as described herein:
NOW, THEREFORE, the parties hereto, in consideration of the mutual covenants and
agreements contained herein and other good and valuable considerations, do hereby agree as
foJlows:
I. Customer hereby grants CSG an exclusive license to install and operate pay for call
telecommunications equipment and phones at the Facility, or any affiliated Facilities, for the
purposes ofinstalling and operating such equipment.
2. CSG shall h"ve the ·exclu'sive right to obwn usage and billing information. order, connect or
·· disooriricCt mrn8te tele.Phohe services., select carriers, purchase aVailable public utility ·
equipment, handle all billing and payments. CSO shall be responsible for the payment of all
charges in connection with the inmate telephones and processing of all calls end will be
responsible for any bad debit and associated unbillables.
3.
CSO shall install and maintain the inmate telephones in good working order. CSG will agree
to have Technicians dispatched on an agreed upon scheduled basis to keep all inmate
telephones in good working order.
a. CSG shall install 75 (seventy-five) inmate phones in inmate housing area
4. Customer further agrees to allow CSG to install a Lobby Kiosk in the Facility to accept
phone payments from friends and family, at no cost to Washington County Sherifrs Office.
CSG wiJl assess the following fees for Kiosk transactions:
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$3.00 per cash transaction, $0 - $100 and
$9.95 for all Credit Card transactions with cap limit of $100 per transaction.
All funds mailed direct, via Money Order, to CSG will have NO FEE assessed.
0 . CSG shall provide the Customer with $10,000 annual fee for VuGate video visitation
maintenance and support.
CONTRACT
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6. CSG shall provide Customer with value--added features discussed in proposal including: PIN
interface with M&M Software for active PIN push and deactivation, Offender. voice mail at
$1.00 per message, of which Washington County will receive 50% (Fifty percoit) and
activation of investigator/web administration for system access.
7. CSG shall be responsible for the managing of all call detail records for the system, including
but not limited to: the rating of each record in accord with rates, terms and conditions, for
providing intraLATA, interLATA, and interstate telecommunications services as filed with
the Public Service Commission, for the blocking and unblocking of user billing numbers. and
preparation and processing all qualifying message records for billing and collection of
revenue. All call detail records and recordings wiJJ be maintained for Customer by CSG for
the duration of the term of this contract, plus an additional 2 years after the term.
8. In consideration for this exclusive license and lease agreement CSG shall pay Washington
County a Commission Fee of73% (Seventy-Three Percent) of the Total Gross Revenue
for all completed calls regardless of calJ type with exception to Interstate Calls due to FCC
ruling.
Phone Rates will be as follows for the call types below:
Local calls - $5.00 flat rate;
lnterlata and intralata calls - $5.00 flat rate;
Interstate calls - $3.15 flat rate for Pre-paid, $3.75 flat rate for Collect (accordin.g.10 FCC
ruling/rate change)
9. CSG sh.all provide Customer with a monthly commisfilon report that details all call types, call
volumes, and call rates. All rates and charges under this agteement shall coafonn to the
Public Service Commission regulations of Arkansas. On-line Revenue reports will be
available to Customer at any time.
1O. Legal title to all telephones and installed equipment shall remain vested with CSG. Customer
shall not remove or relocate the installed equipment without CSG's ex.press consent.
Relocation at Customer's request shall be at Customer's expense. CSG is to accept no
liability for holes in walls. floors, or other surfaces that result from the installation or removal
of the equipment. Upon termination of this agreement, CSG shall be responsible only for the
removal of the equipment. Customer shall restore the premises to their original condition.
CSG shall not be responsible for damage to the premises thErt occur due to vandalism. CSG
shall indemnify, defend and hold Customer harmless from any liability in connection with
the placement, maintenance, or usage of the telephone equipment.
11. Customer hereby represents that the Facility is owned and/or exclusively operated by the
Customer and Customer is authorized to enter into this agreement with respect to the Faci1ity,
and that the undersigned is authorized to bind the Facility to this agreement.
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6. CSG shall provide Customer with value-added features discussed in proposal including: PIN
interface with M&M Software for active PIN push and deactivation, Offender. voice mail at
$1.00 per message, of which Washington County will receive 50% (fifty percent) and
activation of investigator/web administration for system access.
7. CSG shaJJ be responsible for the managing of all call detail records for the system. including
but not limited to: the rating of each record in accord with rates, terms and conditions, for
providing intraLATA, interLATA, and interstate telecommunications services as filed with
the Public Service Commission, for the blocking and unblocking of user billing numbers, and
preparation and processing all qualifying message records for billing and collection of
revenue. All call detail records and recordings will be maintained for Customer by CSG for
the duration of the term of this contract, plus an additional 2 years after the term.
8. In consideration for this exclusive license and lease agreement CSO shall pay Washington
County a Commission Fee of73% (Seventy-Three Percent) of the Total Gross Revenue
for all completed calls regardless of catJ type with exception to Interstate Calls due to FCC
ruling.
Phone Rates will be as follows for the call types below:
Local calls - $5.00 flat rate;
Interlata and intralata calls - $5.00 flat rate;
Interstate calls - $3.15 flat rate for Pre-paid, $3.75 flat rate for Collect (according 10 FCC
ruling/rate change)
9. CSG shall provide Customer with a monthly commission report that details all call types, call
volume~ and call rates. All rates and charges under this agreement shall conform to the
Public Service Commission regulations of Arkansas. On-line Revenue reports will be
available to Customer at any time.
10. Legal title to all telephones and installed equipment shall remain vested with CSG. Customer
shall not remove or relocate the installed equipment without CSG's express consent.
Relocation at Customer's request shall be at Customer's expense. CSG is to accept no
liability for holes in walls. floors, or other surfaces that result from the installation or removal
of the equipment. Upon termination of this agreement, CSG shall be responsible onJy for the
removal of the equipment. Customer shall restore the premises to their original condition.
CSG shall not be responsible for damage to the premises that occur due to vandalism. CSG
shall indemnify, defend and hold Customer hannless from any liability in connection with
the placement, maintenance, or usage of the telephone equipment.
11 . Customer hereby represents that the Facility is owned and/or exclusively operated by the
Customer and Customer is auth<>rized to enter into this agreement with respect to the Facility,
and that the undersigned is authorized to bind the Facility to this agreement.
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12. If legal enforcement of the terms of this agreement is necessary, the prevailing party shall be
entitled to reasonable attorney's fees and costs. CSG and the Customer mutually agree to
cooperate to the fullest extent possible and the best ofeach party's ability to facilitate the
provisioning of terms and services described herein.
13. This agreement shall be deemed to be a contract made under the laws of the State of
Arkansas and the interpretation and performance the agreement shall be governed by all
applicable State laws, and shall be binding upon the parties hereto, their successors, and
assignees. CSG may assign this agreement to any other competent person or entity capable of
perfonnance with written consent of the Customer.
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14. The Term of this agreement shall be for 12 calendar months starting when CSG platform is
Installed and first call is successful. This agreement will automaticaUy renew for 12
additional months unless either party notifies the other in writing of its intent to terminate
this,~eement at least 90 (Ninety) days prior to the final date of expiration. Upon
tennination of this agreement, each party agrees to satisfy any and all of its outstanding
obligations arising under this agreement
15. This is the entire agreement between the parties; there are no oral arrangements of any kind;
any future modifications to this agreement shall be in writing and signed by both parties.
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IN WITNESS WHEREOF, CSG and Customer have executed this Agreement as of the date and
year first set forth below.
, .,
Washington County Sheriffs Office
1155 West Clydesdale Drive
Fayetteville, AR 72701
Correct Solutions, LLC
182 Bastille Lane
Ruston, LA 71 270
By~~~
By:
Name: __-=-P~atri
=·=c=-=-kH~T~em==p~J~e~~~~
Title:
Date:
Managing Member
__;;,/,_C?_..t;....:~~f~----· 2014
Name: Honorable Judge Marilyn Edwards
Title:
Date:
Washington County Judge
