Prison Phone Justice

SECURUS
Technologies
Master Services Agreement
Cuyahoga County (OH)

A004002
This Master Services Agreement (this "Agreement") is by and between COUNTY OF CUYAHOGA, OHIO, a body corporate
and politic and a political subdivision of the State of Ohio organized and existing under the Charter of Cuyahoga County

effective January 11 2010, as same may have been amended, modified, and supplemented to the date hereofi on behalf of
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its Sheriff's Department ("you" or "Customer" or "County1) and Securus Technologies, Inc. ("we," "us, or ' Provider'). This
Agreement supersedes any and all other agreements (oral, written, or otherwise) that may have been made between the
parties and shall be effective as of the last date signed by either party (the "Effecave Date").
Whereas, on May 18, 2015, the Customer issued Request for Proposal #32983 far Inmate Communication Systems and

Inmate Financial Management Systems (the "RFP'1;
Whereas the Customer desires that Provider install an inmate te!&ommunication system and provide telecommunications
and maintenance services according to the terms and conditions in this Agreement according to the Schedule and Work
Orders, which are Incorporated by reference into this Agreement;
Whereas the Provider agrees to in-stall the inmate telecommunications system and provide telecommunications and
maintenance services according to the terms and conditions in this Agreement and the Schedule and Wark Orders, which
are incorporated by reference into this Agreement;
Now therefore, in consideration of the mutual promises and covenants contained herein, the parties agree as follows:
1. Applications.. This Agreement specifies the general terms and conditions under which we will perform certain inmaterelated services and applications (the "Application(s)") for you. Additional terms and conditions with respect to the
Applications will be specified in the schedules entered into by the parties and attached hereto (the "Schedules"), The
Schedules and the RFP are hereby incorporated Into this Agreement and are subject to the terms and conditions of this
Agreement. In the event of any conflict between this Agreement and the RFP, the terms of this Agreement shall govern. In
the event of any conflict between this Agreement and a Schedule, the terms of the Schedule shall govern. In the event of
any conflict between any two Schedules for a particular Application, the latest in time shall govern.
2. Use of Applications. You grant us the exclusive right and license to install, maintain, and derive revenue from the
Applications through our inmate systems (including, without limitation, the related hardware and software) (the "System'1
located in and around the inmate confinement facilities identified on the Schedules (the "Facilities"). You are responsible for
the manner in which you use the. Applications. Unless expressly permitted by a Schedule or separate written agreement
with us1 you will not resell the ApplicaUons or provide access to the Applications (other than as expressly provided in a
particular Schedule), directly or indirectlyr to third parties. During the term of this Agreement and subject to the remaining
terms and conditions of this Agreement, Provider shall have the first right and option to be the sole and exclusive provider of
existing and any future inmate related communications, whether fixed, mobile or otherwise, including but not limited to
voice, video, and data ( e.g., phone calls, video calls, messagingi prepaid calling cards, debit calling, and e-mail) and inmate
software applications (e.g., automated grievance filing system, law library, etc.) at all existing and future correctional
facilities under the authority of Customer in lieu of any other third party providing such inmate communications, including
without limitation, Customer's employees, agents, or subcontractors; provided, however, that Provider's pricing for such
services shall not exceed any pricing obtained by the County from any other provider. In the event that Provider is unable
or unwilling to provide the seivices requested by Customer, Customer may procure such seivices from another source.

3. compensation. Compensation for each Application, if any, and the applicable payment addresses are as stated in the
Schedules.
4. Term. The initial term of this Agreement (the "Initial Term") shall begin on the Effective Date and shall end on the date
that is eight (8) years thereafter with the option to extend the term of the Agreement for two (2) years in the sole discretion
of Customer. NotwithstandLng anything to the contrary, the terms and conditions of this Agreement shall continue to apply
to each Schedule for so long as we continue to provide the Application to you after the expiration or earlier termination of
this Agreement.

5.

Service Level Agreement and Limited Remedy. We are committed to providing you with reliable, high quality
Applicatlons, and we offer certain assurances about the quality of our Applications (the "Seivice Level Agreeme11t"). The
Service Level Agreement for each Application is as set forth in the applicable Schedule. WE SERVICE LEVEL AGREEMENT
SETS FOR11'1 THE SOLE AND EXCLUSIVE REMEDIES FOR FAILURE OR DEFECT OF AN APPLICATION. EXCEPT AS SET
FOR11'1 HEREIN AND IN THE APPLICABLE SERVICE LEVEL AGREEMENT, WE DISCLAIM ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ANY
IMPLIED WARRANTY ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE, AND N O N , , ~ ~

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6. Softwan~ I iceose. We grant you a personal, non-exclusive, non-transferable license (without the right to sublicense} to
access and use certain proprietary computer software products and materials in connection with the Applications (the
"Software"), The Software includes any upgrades, maintenonce, modifications, updates, and additions to existing features
that we implement in our discretion (the "Updates"}. Updates do not include additional features and significant
enhancements to existing features, You are the license holder of any third-party software products we obtain on your
behalf. You authorize us to provide or prelnstall the third-party software and agree that we may agree to the third-party
End User License Agreements on your behalf. Your rtghts to use any third-party software product that we provide shall be
limited by the terms of the underlying license that we obtained for such product. The Software is to be used solely for your
internal business purposes in connection with the Applications at the Facilities. You will not {I) permit any parent,
subsidiary, affiliated entity, or third party to use the SofuYare, (ii) assign, sublicense, lease, encumber, or otherwise transfer
or attempt to transfer the Software or any portion thereof, (iii) process or permit to be processed any data of any other
party with the Software, (Iv) alter, maintain, enhance, disassemble, decompile, reverse engineer or otherwise modify the
Software or allow any third party to do so, (v) connect the Software to any products that we did not furnish or .approve in
writing, or (vi) ship, transfer, or export the Software into any country, or use the sortware in any manner prohibited by the
export laws of the United States. We are not liable with regard to any Software that you use in a prohibited manner.
7. ownership and Use. The System, the Applications, and related records, data, and information (excepting recorded
communications, for which you retain ownership) shall at all times remain our sole and exclusive property unless prohibited
by lawr in which event, we shall have the unlimited right to use, to the extent permitted by law, such records, data, and
Information for investigative and law enforcement purposes. However, during the term of this Agreement and for a
reasonable period of time tllereafter, we will maintain and provide you with reasonable ;;1ccess to ;;1II such records. We (or
our licensors, if any) have and will retain all right, title, interest, and ownerShip in and to (i) the Software and any copies,
custom versions, modifications, or updates of the Software, (ii) all related documentation, and (iii) any trade secrets, knowhow, methodologies, and processes related to our Applications, the System, and our other products and services (the
"Materials"). The Materials constitute proprietary information and trade secrets of Provider and its licensors, whether or not
any portion thereof is or may be the subject of a valid copyright or patent.

8. Legality/Limited License Agreement. For services related to Applications which may allow you to monitor and record
inmate or other administrative telephone calls, or transmit or receive inmate electronic messages (''e-mail")~ by providing
the Application, we make no representation or warranty as to the legality of recording or monitori11g inmate or
administrative telephone calls or transmitting or receiving inmate e-mail messages. Further, you retain custody and
Ownership of all recordings, and Inmate e-mail messages; however you grant us a perpetual limited license to compile,
store, and access recordings or inmate calls and access inmate e-mail messages for the sole purposes of (i) complying with
the requests of officials at the Facility, (ii) disclosing information to requesting law enforcement and correctlonal officials as
they may require for investigative, penological or public safety purposes, (iii) performing billing and collection functions1 or
(iv) maintaining equipment and quality control purposes. This license does not apply to recordings of inmate calls or e-mail
messages with their attorneys or to recordings or e-mail messages protected from disclosure by other applicable privileges.

9. Confidentiality and Non-Disclosure. The System, Applications, and related call records and infol'mation (the
"Confidential Information") shall at all times remain confidential to Provider, subject to applicable laws, You agree that you
will not disclose such Confidential Information to any third party without our prior written consent. Because you will be able
to access confidential information of third parties that is protected by certain federal and state privacy laws through the
Software and Applications, you shall only access the Software with computer systems that have effective firewall and antivirus protection,
10. ~ - To the fullest extent allowed by applicable law, each party by itself and/or its employees, agents, or contractors
agrees to be responsible for any loss, cost, claim, liability, damage, and expense (including, without limitation, reasonable
attorney's fees <1nd expenses) (collectively "Clalms") arising out of (i) a breach of its own representations, warranties, and/or
covenants contained herein 1 or (ii) gross negligence or willful misconduct, or (iii) actual or alleged intellectual property
infringement.
Furthermore, the parties understand and agree that each one is subject to federal) state, and local laws and regulations, and
each party bears the burden of its own compliance. Provider agrees to install and implement the Inmate Telephone System
according to the law governing Provider, the instruction it receives from Customer as to Customer's requirements under the
law, and according to Customer's facility's demographics.
11. Insurance.

(A) Provider shall procure, maintain and pay premiums for the insurance coverage and limits of liability indicated below with
respect to products, services, work and/or operations performed in connection with this Agreement.
(i}

Worker's Compensation lnsurance as required by the State of Ohio, Such insurance requirement may be met

by either purchasing coverage from the Ohio State Insurance Fund or by maintaining Qualified Self-Insurer status
as granted by the Ohio Bureau of Workers compensation (8WC).
If Provider has employees working outside of Ohio, Provider shall provide Worker's Compensation Insurance as
required by the applicable state and federal laws including Employers' liability coverage with limits of liability not
less than:
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© Secums Technologies, Inc. - Proprietary & Confidential

$1,000,000 each accident for bodily injury by accident;
$1,000,000 each employee for bodily injury by disease;
$1,000,000 policy limit for bodily injury by disease.

Such insurance shall be written on the National council on Compensation Insurance (NCCT) form or its equivalent.
(II) Commercial General Liability Insurance with limits of liability not less than:

$1,000,000 each occurrence bodily injury & property damage;
$1,000,000 personal & advertising injury;

$2,000,000 general aggregate;
$2,000,000 products/completed operations aggregate.
Such insurance shall be written on an occurrence basis on the Insurance Services Office (ISO) form or its

equivalent.
(iii) Cyber Risk Insurance for all vendors who provide software development and installation, or the storage of,
hosting of, use of or access to Customer data, This coverage shall respond to privacy and net\vork security liability
claims with limits of liability not less than:

$3,000,000 per claim
$3,000,000 aggregate
(iv) Technology Professional /Errors & Omissions Liability Insurance far all vendors who provide IT
professional technology services and products (including, but not limited to, IT consultants1 software developers,
web developers and designers, data processing, and internet/media publishers). This coverage shall respond with
limits of liability not less than:
$1,000,000 per claim;
$2,000,000 aggregate.
This coverage shall extend protection for economic loss of a third party arising from: (1) failure of the vendor's
product to perform as intended or expected, and (2} acts, errors, or omissions committed by the in the
performance of its services.

(8) Insurance Coverage Terms and Conditions
(i)

The insurance policies of Provider required for this Agreement shall:

I.

Name the "county of Cuyahoga, Ohio and its employees" as an Additional Insured. This does not
apply to Workers Compensation, All Risk Equipment Insurance, Professional Liability/Errors &
Omissions Insurance and Technology Professlonal/Errors & Omissions Insurance.

2.

Contain a waiver of subrogation provision wherein th.e insurer(s) waives all rights of recovery against
the County; and

3.

Be primary and not in excess or contingent on a11y other basis; and

4.

The Certificates of Insurance evidencing these coverages shall contain the following additional insured
and waiver of subrogation language where applicable:

s.

a,

"Cuyahoga County and its employees are additional insureds for purposes. of commercial
general liability": and/or

b.

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Walver of subrogation in favor of the County/

The insurance required for this Agreement shall be provided by insurance carrier(s) licensed to

transact business and write insurance in the state(s) where operations are performed and shall carry
a minimum A.M. Best's rating of A VII or above.
6.

The terms of this Agreement shall be controlling and shall not be limited by any Insurance policy
provision.

7.

High~risk activities may require higher insurance limits.

8.

These insurance provisions shall not affect or limit the liability of Provider stated elsewhere in this
Agreement or as provided by law.

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© Securus Technologies, Inc. - Prqnietary & Confidential

9.

Provider shall require any and all of its subcontractors to procure, maintain, and pay premiums for the
insurance coverages and limits of liability outlined above with respect to products, services, work
and/or operations performed in connection with this Agreement.

10. The Customer reserves the right to require insurance coverages in various amounts or to modify or

waive insurance requirements on a case-by-case basis whenever it is determined to be in the best
Interest of the Customer.

11. Where coverages are made on a claims made basis, the claims-made retroactive date on the policy
shall be prior to the commencement of professional activity related to this Agreement.

12. Provider shall furnish a Worker's Compensation Certificate and Certificate of Insurance evidencing the
insurance coverages required herein are in full force and effect. Acceptance of a non-conforming
certificate of insurance by the Customer shall not constitute a waiver of any rights of the parties
under this Agreement.

(C) Each party agrees to provide the other party with reasonable and timely written notice of any claim, demand, or cause
of action made or brought against that party arising out of or related to the utilization of the Applications and the System in
which the other party is brought in as a co-defendant in the Claim, and such party shall have the right to defend any such

claim, demand, or cause of action at our sole cost and expense and within its sole and exclusive discretion. Each party
agrees not to compromise or settle any claim or cause of action arising out of or related to the use of the Applications or
System without the other partyrs prior written consent, and each party Is required to assist the other party with its defense
of any such claim, demand, or cause of action.

12. Indemnification.
(a) Notwithstanding any other provision of this Agreement, Provider hereby indemnifies, defends and holds harmless
the Customer and its respective officers, officials, directors, board members, employees, and agents, from and against
all claims, damages, losses1 liens, causes of actioni suits, judgments and expenses (including attorneys' fees and other
costs of defense), of any nature, kind or description, that result from (i) the negligent acts or omissions of Provider, or
(ii) breach or default by Provider under any terms or provisions of this Agreement,
(b) Provider acknowledges that, as an Ohio political subdivision, the Customer does not indemnify any person or entity.
Provider agrees that no provision of this Agreement or any other contrnct or agreement between Provider and the
Customer may be interpreted to obligate the Customer to indemnify or defend Provider or any other party.

(c) Provider will release, protect, indemnify, defend, and hold Customer and its officials, officers, employees, agents,
representatives, departments, agencies, boards, and commissions {collectively the "Indemnified Parties; harmless from
and against any claims of infringement of the intellectual property rights by any third parties against an Indemnified
Party based on the System 1 the Applications or any service provided under this Agreement. Any defense will be at the
Provider's sole cost and expense. Further, Provider will indemnify the Indemnified Parties for any liability resulting from
any such claims, demands, or suits, as well as hold the Indemnified Parties harmless for Provider's liability, losses, and
damages resulting from such. Customer agrees to give Provider notice of any such claim as soon as reasonably
practicable and to allow Provider to control the defense of any such claim, If a clafm of infringement is made, or if
Provider reasonably believes that an infringement or similar claim that is pending actually may succeed, Provider will do
one of the following folir things as soon as reasonably possible to avoid or minimize any interruption of Customer's
business:
(i)

Modify the offending application so that it Is no longer Infringing but provides substantially the same
functionality as before the modification;

{ii)

Replace the offending application with an equivalent or better offering;

(iii)
Acquire the right for Customer to use the infringing application as it was intended for Customer to use
under this Agreement; or
,

(iv)
Terminate the infringing application and refund the amount Customer paid for the application and the
amount of any other seivice that requires the availability of the infringing application for it to be useful to

Customer.
Provider's obligation to indemnify the Indemnified Parties shall survive the expiration or termination of this Agreement by
either party for any reason.

13. Default and Termination,
(a) If either party defaults in the performance of any obligation under this Agreement, then the non-defaulting party
shall give the defaulting party written notice of its default setting forth with specificity the nature of t:lle default. If the
defaulting party fails to cure Its default within thirty (30) days after receipt of the notice of default, then the non·
defaulting party shall have the right to terminate this Agreement upon thirty (30) days written notice and pursue all

other remedies available to the non-defaulting party, either at law or in equity. Notwithstanding the foregoing, the
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© Secun.is Technologies, Inc. - Proprietary & ConMential

thirty (30) day cure period shall be extended to ninety (90) days if the default is not reasonably susceptible to cure
within such thirty (30) day period, but only if the defaulting party has begun to cure the default during the thirty (30)
day period and diligently pursues the cure of such default. Notwithstanding the foregoing, if you breach your
obligations in the section entitled "Softvvare License" or the section entitled "Confidentiality'', then we shall have the
right to terminate this Agreement Immediately,
{b) Upon expiration, termination or cancellation of this Agreement, Provider shall work with Customer and the

incumbent provider to ensure an orderly transition of services and responsibilities under this Agreement and to ensure
continuity of services required by Customer, including providing Customer with call detail records (CDRs), call

recordings, video visitation, and such other documentation, reports and data developed or received as part of this
Agreement in an industry standard format, subject to the designated storage retention requirements.
14, Limitatjon of I lablllty, NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, NEITHER PARTY
SHALL HAVE ANY LIABIL!TY FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR
INCOME, LOST OR CORRUPTED DATA, OR LOSS OF USE OR OTHER BENEFITS, HOWSOEVER CAUSED AND EVEN IF DUE
TO THE PARlY'S NEGLIGENCE, BREACH OF CONTRACT, OR OTHER FAULT, EVEN IF SUCH PARTY HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY TO YOU RELATING TO OR ARISING OUT OF THIS
AGREEMENT, WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL NOT EXCEED THE LIMITS OF THE INSURANCE
COVERAGES REQUIRED UNDER IN THIS AGREEMENT.

15. Uncontrollable Circumstance. We reserve the right to renegotiate or terminate this Agreement upon one hundred
twenty {120) days advance written notice if circumstances outside our control related to the Facilities (including, without
limitation, changes in rates, regulations, or operations mandated by law; material reduction in inmate population or
capacity; material changes in jail policy or economic conditions; acts of Godi actions you take for security reasons (such as
lock·downs)) negatively impact our business; however, we shall not unreasonably exercise such right. Further, Customer
acknowledges that Provider's provision of the services is subject to certain federal, state or local regulatory requirements
and restrictions which are subject to change from time-to-time and nothing contained herein to the contrary shall restrict
Provider from taking any steps necessary to perform in compliance therewith.
16, Injunctive Relief. Both parties agree that a breach of any of the obligations set forth in the sections entitled "Software

license," "Ownership and Use,'1 and "Confidentiality" would irreparably damage and create undue hardships for the other
party. Therefore, the non-breaching party shall be entitled to Immediate court ordered injunctive relief to stop any apparent
breach of such sections, such remedy being in addition to any other remedies available to such non-breaching party.

17, Force Maieure. Either party may be excused from performance under this Agreement to the extent that petformance is
prevented by any act of God, war, civil disturbance, terrorism, strikes, supply or market, failure of a third party's
performance, failure, fluctuation or non-availability of electrical power, heat, llght, air conditioning or telecommunications
equipment1 other equipment failure or similar event beyond its reasonable control; provided, however that the affected
party shall use reasonable efforts to remove such causes of non-performance.
18. l:19lW, Any notice or demand made by either party under the terms of this Agreement or under any statute shall Ile in
writing and shall be given by personal delivery; registered or certified U.S. mail, postage prepaid; or commercial courier
delivery service, to the address below the party's signature below, or to such other address as a party may designate by
written notice in compliance with this section. Notices shall be deemed delivered as follows: personal detivery - upon
receipt; U.S. mail - five days after deposit; and courier - when delivered as shown by courier records,

19. No Jbird-party Beneficiary Rights. The parties do not intend to create in any other individual or entity the status of a
third-party beneficiary, and this Agreement shall not be construed so as to create such status. The rightsi duties, and
obligations contained herein shall operate only between the parties and shall inure solely to their benefit. The provisions of
this Agreement are intended to assist only the parties in determining and performing their obligations hereunder, and the
parties Intend and expressly agree that they alone shall have any legal or equitable right to seek to enforce this Agreement,
to seek any remedy arising out of a patty's performance or failure to perform any term or condition of this Agreement, or to
bring an action for the breach of this Agreement.
20, County Code. All County contracts, Including this Agreement, are subject to all applicable laws adopted in the
Cuyahoga County Code, including but not limited to Title IV: Ethics, and Title V: Contracts and Purchasing. The Cuyahoga
County Code and enacted County ordinances are available at http://code.cuyahogacounty.us,

21. Ethics Requirements. The Provider agrees to remain in compliance with all County Ethics requirements including, as
applicable, Vendor Ethics Registration, Vendor Ethics Training, and Registration of all Lobbyists retained by the Provider.
Toe Provider shall consult the Cuyahoga County Office of Inspector General to ensure It is in full compliance with all County
Ethics requirements. The Inspector General's website may be found at http:Jlinspectorgeneral.cuyahogacounty.us.
22. Debarment. Notwithstanding any provision herein to the contrary, in the performance of any of Provider's obligations
herein, Provider shall not use or subcontract any individual or entity (including any entity that is owned or controlled by any
individual) which Is the subject of a debarment or suspension hearing or has otherwise been debarred or suspended by the
County or any other governmental entity from performing work or services for the County.

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© Securus Technologies, Inc. - Proprietary & Confidential

23. County Policies. The Provider agrees to comply with all policies and procedures of the County including, without
limitation, security protocols of the County Sheriff's Department.
24. Miscellaneous. This Agreement shall be governed by and construed in accordance with the laws of the State of Ohio.
No waiver by either party of any event of default under this Agreement shall operate as a waiver of any subsequent default
under the terms of this Agreement. If any provision of this Agreement is held to be invalid or unenforceable, the validity or
enforceability of the other provisions shall remain unaffected, This Agreement shall be binding upon and tnure to the benefit
of Provider and Customer and their respective successors and permitted assigns. Except for assignments to our afflliates or
to any entity that succeeds to our business In connection with a merger or acquisition, neither party may assign this
Agreement without the prior written consent of the other party. Each signatory to this Agreement warrants and represents
that he or she has the unrestricted right and requisite authority to enter into and execute this Agreement, to bind his or her
respective party, and to authorize the installation and operation of the System. Provider and Customer each shall comply, at
its own expense, with all applicable laws and regulations in the performance of their respective obligations under this
Agreement and otherwise ln their operations. Nothing in this Agreement shall be deemed or construed by the parties or any
other entity to create all agency, partnership, or joint venture between Customer and Provider. This Agreement cannot be
modified orally and can only be modified by a written Instrument signed by all parties. The parties' rights and obligations,
which by their nature would extend beyond the termination, cancellation, or expiration of this Agreement, shall survive such
termination, cancellation, or expiration {Including, without limitation, any payment obligations for services or equipment
received before such termination, cancellation, or expiration). This Agreement may be executed in counterparts, each of
which shall be fully effective as an original, and all of which together shall constitute one and the same instrument Each
party agrees that delivery of an e,ecuted copy of this Agreement by facsimile t,ansmission or by PDF e-mail attachment
shall have the same force and effect as hand delivery with original signatures. Each party may use facsimile or PDF
signatures as evidence of the execution and delivery of this Agreement to the same extent that original signatures can be
used. This Agreement, together with the exhibits and Schedules, constitutes the entire agreement of the parties regarding
the subject matter set forth herein and supersedes any prior or contemporaneous oral or written agreements or guarantees
regarding the subject matter set forth herein.
25. ELECTRONIC SIGNATURE. THE PROVIDER AGREES ON BEHALF OF THE SUBMiffiNG BUSINESS ENTITY, ITS
OFFICERS, EMPLOYEES, SUBCONTRACTORS, SUBGRANTEES, AGENTS OR ASSIGNS, THAT ALL CONTRACT DOCUMENTS
REQUIRING CUSTOMER SIGNATURES MAY BE EXECUTED BY ELECTRONIC MEANS, AND THAT THE ELECTRONIC
SIGNATURES AFFIXED BY THE CUSTOMER TO SAID DOCUMENTS SHALL HAVE THE SAME LEGAL EFFECT AS IF THAT
SIGNATURE WAS MANUALLY AFFIXED TO A PAPER VERSION OF THE DDCUMENT, THE PROVIDER ALSO AGREES ON
BEHALF OF THE AFOREMENTIONED ENTITY AND PERSONS, TO BE BOUND BY THE PROVISIONS OF CHAPTERS 304 AND
1306 OF THE OHIO REVISED CODE AS THEY PERTAIN TO ELECTRONIC TRANSACTIONS, AND TO COMPLY WITH THE
ELECTRONIC SIGNATURE POLICY OF CUYAHOGA COUNTY,
EXECUTED as of the Effective Date.

PROVIDER:

CUSTOMER:

::yahogx,
Name:

o:l~-1. :st-A/~

Armond Budish

Securus Technologies, Inc.

By:
Name:

Robert Pickens

Title:

President

Date:

~-//.JC,-

Provider's Notice Address:
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254
Attention: General Counsel

1215 West 3" Street
Cleveland, Ohio 44113
With a copy to:
Cuyahoga County, Ohio
Attn: Law Director
2079 E. 9~ Street, 7'" Floor

Phone: (972) 277'0300

Cle~~~i~i~fanllllld
__.. llf C,,lt Pl c..a,

provide(s Payment Address:
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254
Attention: Accounts Receivable

Pl

Master Seivices Agreement - Page 6 of 27
© Securus Technologies, Inc. - Proprietary & Confidential

14651 Dallas Parkway, Sixth Floor
Dallas, Texas 75254
Attention: Contracts Administrator

Phone, {972) 277-0300

Master Services Agreement - Page 7 of 27

© Securus Technologies, Inc. - Proprietary & Confidential

SECURUS
Technologies
0:•Jtl/l~·t;.'l_!!W.l!~';,t;,-,!/i:r!i

Schedule
Cuyahoga County (OH)
This Schedule is between securus Technologies, Inc. ('we" or "Provider"), and COUNTY OF CUYAHOGA, OHIO, a body
corporate and politic and a political subdivision of the State of Ohio organized and existing under the Charter of Cuyahoga
County effective January 1, 2010, as same may have been amended, modified, and supplemented to the date hereof, on
behalf of its Sherill's Department ("you" or "Customer") and is part of and governed by the Master Services Agreement (the
"Agreement'') executed by the parties. The terms and conditions of the Agreement are incorporated herein by reference.
This Schedule shall be coterminous with the Agreement ("Schedule Effective Date1.
A.

Applications. We will provide the following Applications:
CALL MANAGEMENT SYSTEM

DESCRIPTION:
Secure Call Platform· Secure Call Platform ('SCP") provides through its centralized system automatic placement of calls by
inmates without the need for conventional live operator services. In addition, SCP has the ability to do the following: (a)
monitor and record inmate calls, (b) prevent monitoring and recording of private calls (i.e., attorney client calls, clergy calls,
or other calls as approved and Implemented by you); private number settings allow you to mark these calls not to be
monitored or recorded, and you are solely responsible for identifying, approving and disabling requests for private
treatment; (c) automatically limit the duration of each call to a certain period designated by us, (d) maintain call detail
records in accordance with our standard practices, (e) automatically shut the System on or off, and (f} allow free calls to the
extent required by applicable law. We will be responsible for all billing and collections of inmate calling charges but may
contract with third parties to pelform such functions. SCP will be provided at the Facilities specified in the chart below.
COMPENSATION:
Collect Calls, We will pay you commission (the "Commission'1 based on the Gross Reveriues that we earn through the
completio11 of collect calls, excluding interstate calls, placed from the Facilities as specified in the chart below. "Gross
Revenues" shall mean all gross billed revenues relating to completed collect calls generatec by and through the Inmate
Telecommunications System. Regulatoiy required and other Items such as federal, state and local charges, taxes and fees,
including transaction funding fees, transaction fees, credits, billing recovery fees, charges billed by non-LEC third parties,
and promotional programs are excluded from revenue to the Provider. We shall remit the Commission for o calendar month
to you on or before the 30th day after the end of the calendar month in which the calls were made (the "Payment Date'1,
All Commission payments shall be final and binding upon you unless we receive written objection within sixty (60) days after
the Payment Date. Your payment address is as set forth in the chart below. Vou $ball notify us in writing at least sixty (60}
days before a Pavment Date of any change in your payment address.
Signing Bonus, On the first day of the month following the installation of the System, we will pay you a signing bonus in an
amount equal to $1,000,000.00. Toerealter, within thirty (30) days alter the lirst anniversary of the Schedule Effective
Date, we will pay you a second and final bonus payment in an amount equal to $1,000,000.00. If the Agreement is
terminated for any reason before the end of the Initial Term, tlien you will refund to us an amount equal to the bonus times
a fraction, the numerator of which is the number of months between the date of termination and the end of the Initial Term,
and the denominator of which is the number of months in the Initial Term plus interest on the prorated amount in the
amount of the lower of (a) six percent (6%) per annum and (b) the maximum rate allowed by law. You shall pay any such
refund within sixty (60) days after any such termination, or at our election, we may deduct the refund from any Commission
that we awe you. All Signing Bonus payments shall be final and binding upon you, unless we receive written objection
within sixty (60) days after the Signing Bonus payments have been paid to you.
Minimum Annual Guarantee f'MAG)", Notwithstanding anything to the contrary herein, Customer's MAG commissions and
other payments made to Customer under the Agreement will not fall below $2,000,000.00 during each or the first and
second twelve (12) months after installation of the System~ provided, however, that this MAG amount is based upon
average daily Inmate population ("ADP"} and revenue estimates provided in part by Customer, and accordingly, if there are
any material variances in ADP or revenue from such estimates, Customeri In good faith, will allow us to renegotiate the
MAG. On the first day of the month following installation of the System, we will pay you the first $2,000,000.00 MAG in full,
and commencing the first day or the second year MAG, we will pay the MAG in monthly installments of $166,666.00 per
month. Within 60 days after the first and second twelve-month periods during the term of the Agreement, we will remit to
you any actual Commission earned for the relevant period in excess of the MAG, subject to the repayment obligations set
forth below, After the second twelve-month period and for remaining periods, the Commissions and other payments shall
be paid to Customer as earned. All MAG payments shall be final and binding upon you, untess we receive written objection
within sixty (60) days after the MAG has been paid to you.
~aster SE!rvices Agreement - Page 8 of 27
© Securus Technologies, Inc. - Proprietary & Confidential

Technology Grant. On the first day of the month following the Effective Date, we will fund, on your behalf1 the one-time
installation price of the XJail Jail Management System in an amount of up to $500,000.00 and the Annual Maintenance and
Support for Years 1 and 2 in an amount of up to $98,000.00 per year for a total of $696,000.00 ("Technology Grann,
During the third twelve-month period and for remaining periods, the Technology Grant shall be repaid through montllly
Commission deductions, until paid in full. Further1 the Annual Maintenance and SLJpport will be paid when due through
monthly Commission deductions until paid. Notwithstan:diog, if the Agreement is terminated for any reason before the end
of the Initial Term, you will refund to Provider any amount remaining unpaid for the relevant period. You will pay such
refund within sixty (60) days after any such termination, or at our election, we may deduct the refund from any Commission
that we owe you.

FACILITIES AND RELATED SPECIFICATIONS•
Facility Name and Address*
Cuyahoga County Justice Center
1215 West 3'" Street
Cleveland, OH 44113
Cuyahoga County Juvenile Justice
Center
9300 Quincy Avenue
Cleveland, OH 44106
Euclid City la ii
545 E. 222"' Street
Euclid, OH 44123

Type of Call
Management
Service

Commission
Percentage**

Revenue Base for
Calculat~n of
Commission

SCP

70%

Gross Rewnues

SCP

70%

Gross Revenues

SCP

70°/1;1

Gross Revenues

Commission Payment Address
Cuyahoga County Sheriff's
Department
1215 West 3"' Street
Cleveland, OH 44113
Cuyahoga County Sheriff's
Department
1215 West 3"' Street
Cleveland, OH 44113
Cuyahoga County Sheriff's
Department
1215 West 3"' Street
Cleveland, OH 44113

*The Agreement shall extend to any facility managed or overseen by the Cuyahoga County Sheriffs
Department.
**The designated Commission percentage is contingent upon Customer's implementation of all products and
payment methods described herein (except for investigative and inmate debit features, which may take
longer to implement) within one hundred eighty (180) days of the Effective Date (unless actions of Provider
render such implementation within that timeframe impossible, in which case such implementation will be
effected as soon as reasonably practicable). Should the Customer fail to implement all such products and
payment methods (except for investigative and inmate debit features, which may take longer to implement)
within one hundred eighty (180) days of the Effective Date, the commission percentage is subject to
renegotiation,
**Notwithstanding anything to the contrary contained in the Agreement, in accordance with Federal
Communications Commission 47 CFR Part 64 [WC Docket No. 12-375; FCC 13-113) - Rates for InterState
Calling Services ~ effective February 11, 2014, no commission shall be paid on revenues earned through the
completion of interstate calls of any type placed from the Facility(s).

Master Services Agreement • Page 9 of 27

© Securus Technologies, lnc. · Proprietaiy & Confidenlia:1

CENTRALIZED NET CENTRIC. VOJP. DIGITAL TRANSMITTED CALL MANAGEMENT SYSTEM
DESCRIPTION,
Secure Ollling Platform User Interface. We will provide you with the Software regarding the Secure Calling Platform
Interface ("S-Gate User Interface") which may be used only on computers and other equipment that meets or exceeds the
specifications In the chart below, which we may amend from time to time with prior notice to the Customer C'Compatible
Equipment''). Customer represents that (i) it will be responsible for distributing and assigning licenses to its end userst (ii) it
will use the SCP User Interface for lawful purposes and shall not transmit, retransmit or store material in violation of any
federal or state laws or regulation; and (iii) it will monitor and ensure that its licensed end users comply as directed herein.

WORKSTATION REQUIREMENTS
Processor

2 gigahertz (GHz) or higher processor

Dperating System

Memory

Windows XfN', Windows Vista, Windows 7
Internet Explorer 8, 9 or 10 (or accessible via IOS or Android
devices)
At least l gigabyte (GB) of RAM (2GB recommended) - use of
Windows 7 mav re□ uire additional memorv

Drive

CD-RW or DVD-RW drive

Display

Super VGA (1,024 x 768) or higher resolution video adapter

Browser

Peripherals

Keyboard and Microsoft Mouse or compatible pointing device

Internet

High speed internet access (dial up Is not supported)

Installed Software

Microsoft Silverlight 4.0 or newer, Microsoft .NET Framework 4,
Adobe Reader 9.5 or newer, Microsoft Office Excel Viewer, Quick
lime 7 or newer, Windows Media Player, Antivirus, WioZip or other
zio utilitv

*XP Medii! center edition not supported

SERVICE LEVEL AGREEMENT
We agree to repair and maintain the System in good operating condition (ordinary wear and tear excepted), including,
without limitation, furnishing all parts and labor. All such maintenance shall be conducted in accordance with the seivice
levels in Items l through 10 below. All such maintenance shall be provided at our sole cost and expense unless
necessitated by any misuse of, or destructionr damage, or vandalism to any premises equipment by you (not inmates at the
Facllities) 1 in which case, we may recoup the cost of such repair and maintenance through either a Commission deduction or
direct invoicing, at our option. You agree to promptly notify us in writing after discovering any misuse of, or destruction,
damage, or vandalism to, the said equipment. If any portion of the System Is Interfaced with other devices or software
owned or used by you or a third party, then we shall have no obligation to repair or maintain such other devices or
software. This SERVICE LEVEL AGREEMENT does not apply to any provided ()per>Norkstation(s) (see below). For the
services contemplated hereunder1 we may provide, based upon the facilities requirements, two types of workstations
(personal computer/desktop/laptop/terminal): The "Opamorkstation" is an open non-secured workstation which permits
administrative user rights for facility personnel and allows the facilities an ability to add additional third-party software.
Ownership of the Opem,orkstation is transferred to the facility along with a three-year product support plan with the
hardware provider. We have no obligation to provide any technical and field support services for an OpeflVo/orkstatlon.
CUSlDMER IS SOLELY RESPONSIBLE FOR ll1E MAINTENANCE OF ANY OPEMVDRKSTATION(S)."

l. Out.age Reoort Technical Support. If either of the following occurs: (a) you experience a System outage or malfunction
or (b) the System requires maintenance (each a "System Event"), then you will promptly report the System Event to our
Technical Support Department f'Technical Support"). You may contact Technical Support 24 hours a day, seven days a
week (except in the event of planned or emergency outages) by telephone at 866-558-2323, by email at
TechnlcalSupport@securustech.net1 or by facsimile at 800-368-3168. We will provide you commercially reasonable notice,
when practlcal, before any Technical Support outage.

2. Priority qasslfications. Upon receipt of your report of a System Event, Technical Support will classify the System Event
as one of the following three priority levels:
"Priority 1"

30% or more of the functionality of the System Is adversely affected by the System Event.

"Priority 2"

5% - 29% of the functionality of the System is adversely affected by the System Event.

"Priority 3"

5% or less of the functionality of the System Is adversely affected by the System Event.
Single and multiple phones related issues.

Maste~ Services Agreement - Page 10 of 27
© Securus Technologies, lnc. - Proprietary & Confidential

~--------------------------------3.

Response Times. After receipt of notice of the System Event, we will respond to the System Event within the following

time periods:
Priority I

2 hours

Priority 2

24 hours

Priority 3

72 hours

4. Response Process, In the event of a System Event, where the equipment ls located on Customer premises, Technical
Support will either initiate remote diagnosis and correction of the System Event or dispatch a field technician to the Facility
(in which case the applicable regional dispatcher will contact you with the technician's estimated time of arrival), as
necessary, In the event a System Event occurs in the centralized SCP system, technical support will Initiate remote
diagnosis and correction of the System Event
5. Performance of Service, All of our repair and maintenance of the System will be done in a good and workmanlike
manner at no cost to you except as may be otherwise set forth in the Agreement. Any requested modification or upgrade to
the System that is agreed upon by you and us which is outside the scope of the RFP may be subject to a charge as set forth
in the Agreement and will be implemented within the time period agreed by the parties.

6. Escalation Contacts. Your account will be monitored by the applicable Territo!"'{ Manager and Regional Service Manager.
In addition, you may use the following escalation 11st if our response time exceeds 36 hours: first to the Technical Support
Manager or Regional Service Manager, as applicable, then to the Director of Field Services, then to the Executive Director1
Service.
Notice of Resolution. After receivillg internal notification that a Priority 1 System Event has been resolved, a technician
will contact you to confirm reso[ution. For a Priority 2 or 3 System Event, a member of our customer satisfaction team will
confirm resolution.

7.

8.

Monitoring. We will monitor our back office and validation systems 24 hours a day, seven days a week.

Required IGR. You are responsible for providing a dedicated isolated grounded receptacle ("IGR'1 for use in connection
with the primary System. Upon request we will provide you with the specifications for the !GR. If you are unable to or do
not provide the IGR, then we will provide the IGR on a time and materials basis at the installer's then-current billing rates$
provided that we are not responsible for any delay caused by your failure to provide the !GR.

9.

10. Fnd-lJser Billing Services and Customer Care. our Securus Correctional Billing Services department will maintain
dedicated customer seivice representatives to handle end-user issues such as call Dlocking or unblocking and setting up
end-user payment accounts, The customer seivice representatives will be available 24 hours a day, 7 days a week by
telephone at 800-844-6591, via chat by visiting our website www.securnstech.net, by email at
CustomerService@securustech.net, and by facsimile at 972-277-0714. In addition, we will maintain an automated inquiry
system on a toll-free customer service phone line that will be available to end-users 24 hours a day, 7 days a week to
provide basic information and handle most routine actlVitles. We will also accept payments from end-users by credit card,
check, and cash deposit (such as by money order, MoneyGram or Western Union transfer)

INMATE DEBIT
DESCRIPTION:
A Debit account is a prep.aid 1 inmate-owned account used to pay for inmate telephone calls. A Debit account is funded by
transfer of inm.ate's facility trust/commissary account funds to inm.ate's Debit account. Provider will .also allow inmate
friends and family members to fund an inmate's Debit account via multiple points-of-sale. Funds deposited by friends and
family members into an inmate's Debit account become property of the inmate. Provider establishes inmate Debit accounts
which are associated with the inmate's Personal Identification Number ("PIN'), Provider requires inmate to key in his/her
PIN at the beginning of every Debit call in order to complete the call and pay for the call using the inmate's Debit account,
Customer agrees to have the Debit module of Provider's SCP Call Management System enabled for the Facilities to offer
Debit account to inmates. Customer agrees to use Provider's SCP User Interface or utilize integration with Customer's trust
account .system to process inmate's fund transfer requests. Notwithstanding, Provider will not be responsible for any delays
due to (i) Customer1s failure to perform any of its obligations for the project; (ii) any of Customer's vendors' failure to
perform any of its obligotions for the project; or (iii) circumstances outside of Provider's control.

INVOICING AND COMPENSATION:
Provider shall invoice Customer on a weekly basis for all fullding amounts tronsferred rrom inmates' facility trust/commissary
accounts to Inmate Debit accounts, The invoice will be due and payable upon receipt. Provider shall pay Customer the
commission percentage that Provider earns through the completion of Debit calls placed from Customer's Facilities as
specified in the chart below. Provider reserves the right to deduct call credits from usage. Provider shall remit the
commission for a calendar month to Customer on or before the 30th day after the end of the colendar month ln which the
Debit calls were made (the "Payment Dote"). All commission payments shall be final and binding upon Customer unless
Provider receives written objection within sixty (60) days after the Payment Date.
Master Services Agreement - Page 11 of 27
© Securus Technologies, Inc. - Proprietary & Confiaential

-·----

FACILITIES AND RELATcD SPECIFICATIONS:
Debit
Commission

Facility Name and Address

Percentage*

Cuyahoga County Justice Center
1215 West 3"' Street
Cleveland, OH 44113

70%

Cuyahoga County Juvenile Justice Center
9300 Quincy Avenue
Cleveland, OH 44106

70%

Euclid City Jail
545 E. 22200 Street
Euclid, OH 44123

70%

*Notwithstanding anything to the c::ontrary contained in the Agreement, in accordance with Federal
Communications Commission 47 CFR Part 64 [WC Docket No. 12-375; FCC 13-113] - Rates for [nterstate
Calling Services effective February 11, 2014, no commission shall be paid on revenues earned through the
completion of interstate calls of any type placed from the Facility(s).
n

PREPAlD CALLING CARDS
Prepaid Calling Cards will be made available in the interim until Inmate Debit Is implemented.
DESCRIPTION:
Upon receipt of your written request, we will provide you with Inmate Prepaid Calling Cards for resale to inmates at the
Facilities specified in the chart below. Prepaid calling Cards are not returnable or refundablei all sales are final, Each
Prepaid Calling Cards will be valid far no mare than six (6) months from the date it is first used. The cards are subject to
applicable local, state, and federal taxes plus any applicable per call surcharge fee. If you authorize us, we will deal with
your third·party commissary operator ('1Commissary Operator 1'} for the sole purpose of selling Prepaid calling Cards to you.
If that is the case, you shall notify us In writing of any change in the identlty of the Commissary Operator, which change
shall be effective on the date that we receive the notice. Notwithstanding anything to the contrary, you will remain primarily
liable for the payment for Prepaid calling cards sold to Commissary Operator on your behalf.
~

Toe face value or the Prepaid Calling cards does not include any taxes or other fees. Provider will invoice Customer for each
order of Prepaid Calling cards. Customer agrees to pay the invoice within sixty (60) days, induding all applicable sales taxes
and other regulatory charges where applicable. Customer may provide a Sales and Use Tax Resale certificate to Provider
stating that Customer will be responsible for charging the applicable taxes to the end-users and for remitting the collected taxes
to the proper taxing jurisdictions. If ProVider re<::eives a Sales and Use Tax Resale Certificate from Customer, Provider will not
charge applicable sales taxes on Customer invoices for Prepaid Calling Cards purchases.

CQMPfNSATION:
The face value of the cards less the applicable percentage specified in the chart below plus any applicable sales tax and
shipping charges shall be due and payable within thirty (30) days after the invoice date. After such thirty (30) day period,
then we reserve the right to charge interest on the overdue amount at the lower of (a) filteen percent (15%) per annum or
(b) the maximum rate allowed by law and to deduct the invoice price or the cards plus any accrued interest from any
amounts we owe you until paid in full. If you authorize us in writing we will deduct amounts owed from your earned
Commissions, If the amounts owed exceed the Commission for the relevant month or if, for any reason, the Agreement
terminates or expires during the relevant month, then we will invoice you for the balance which shall be due within thirty
(30) days alter the date of the Invoice. All applicable sales taxes will be charged on the invoiced amount of the Prepaid
Calling Card sale, unless Customer provides .us a valid reseller's certificate before the time of sale.
FACILITIES AND RFI ATED SPECIFICATIONS :
Faclllty Name and Address
Cuyahoga County Justice Center
1215 West 3'' Street
Cleveland, OH 44113

Discount

Cuyahoga County Juvenile Justice Center
9300 Quincy Avenue
Cleveland, OH 44106

Percentage

70%*

70%>1=

Master Seivices Agreement - Page 12 of 27

© Securus Technologles, Inc. · Proprietary & Confidential

Euclid City Jail
545 E. 222" Street
Euclid, OH 44123

70%*

* Less the applicable percentage reduction attributable to interstate calling revenue to comply with
FCC regulations regarding Interstate calling

VOICE BIOMETRICS"-i
Voice Biometrtcsm provides validation of inmate personal identification numbers (PINs) through voice verification technology
for purposes of Improved security and reduced potential of fraud and consumer harassment by Inmates.
THREADS""

DESCRIPTION:
The THREADS'M application allows authorized law enforcement users to analyze corrections and communications data from
multiple sources to generate targeted investigative leads. THREADS™ has three main components: d<'!ta analysis, data
review, and data import. In addition, THREADS™ offers an optional "community" feature, which allows member correctional
facilities to access and analyze corl'ections communications data from other correctional facilities within the community and
data imported by other community members. Customer's use of THREADsrr-1 is governed by and conditioned upon the
terms set forth herein.

COMMUNITY FEATURE:
Customer has elected to opt in to the community feature. The community feature allows authorized users access to analyze
communications data generated from other corrections facilities within the community, as well as any data imported or
added by other authorized community members. Customer acknowledges and understands that data from its facility or
facilities will be made available to the community for analysis and review.
THREADS'" TERMS OF USE:
1. customer will comply with all privacy, consumer protection, marketing, and data security laws and government
guidelines appllcable to Customer's access to and use of information obtained ln connection with or through the THREADS'M
application. Customer acknowledges and understands that the Customer is solely responsible for its compliance with such
laws and that Provider makes llil representation or warranty as to the legality of the use of the THREADS™ application or
the information obtained in connection therewith. Provider shall have no obligation, responsibility, or liability for Customer's
compliance with any and all laws, regulations, policies, rules or other requirements applicable to Customer by virtue of its
use of the THREADsm application.
2. Customer acknowledges that the information avallab!e through the THREADS™ application includes personally
identifiable Information and that it Is Customer's obligation to keep all such accessed information secure. Accordingly,
Customer shall {a) restrict access to THREADSrM to those law enforcement personnel who have a need to know as part of
their official duties; (b) ensure that its employees (i) obtain and/or use information from the THREADS'" application only for
lawful purposes and (ii) transmit or disclose any such information only as permitted or required by law; (c) keep all user
identification numbers confidential and prohibit the sharing of user Identification numbers; (d) use commercially reasonable
efforts to monitor and prevent against unauthorized access to or use of the THREADS™ application and any Information
derlved therefrom (whether In electronic form or hard copy); (e) notify Provider promptly of any such unauthorized access
or use that Customer discovers or otherwise becomes aware of; and (f) unless required by law, purge all information
obtained through the THREADS'" application and stored electronically or on hard copy by Customer within ninety (90) days
of initial receipt or upon expiration of the applicable retention period required by Customer's retention schedules.

Customer understands and acknowledges that all information used and obtained in connection with the TI-iREADS™
application is 11AS IS," Customer further understands and acknowledges that THREADStM uses data from third-party
sources, which may or may not be thorough and/or accurate, and that Customer shall not rely on Provider for the accuracy
or completeness of information obtained through the THREADS™ application, Customer understands and acknowledges
that Customer may be restricted from accessing certain aspects of the THREADsr1-1 application which may be otheiwise
available. Provider reseives the right to modify, enhance, or discontinue any of the features that are currently part of the
THREADS'M application. Moreover, if Provider determines in its sole discretion that the THREADSTH application and/or
Customer's use thereof (I) violates the terms and conditions set forth herein and/or in the Agreement or (2) violates any
law or regulation or (3) is reasonably likely to be so determined, Provider may, upon written notfce, immediately terminate
Customer's access to the THREADS'" applicaaon and shall have no further liability or responsibility to Customer with respect
thereto,

3.

LOCATION BASED SERVICES
OESCRIPTION:
Ma&er Services Agreement - Page 13 of 27
© Securus Technologies, lnc, - Proprietary & Contklential

Securus' Location Based Services ("LBS") provides Customer with a mobile device user's approximate geographical location
("Mobile Location Data" or "MLD") by way of (i) information derived from calls placed on a Securus device by an inmate
confined at a customer Facility and received by such mobile device user, or (ii) mobile device user information (such as
mobile device number) provided to Securus by Customer. When a mobile device user's prior approval is required by law for
MLD to be provided to Customer, such approval will be obtained in accordance with wireless carrier-approved disclosure and
opt-in processes. LBS will capture approximate latitude and longitude coordinates of a mobile device user at the times at
which the called party accepts the call, and when the call ends. LBS will display geographical information on a map and will
combine covert alert functionality with approximate geographical coordinates whesi calls are accepted by the called party or
end, and operate on demand in (near) real time. Customer's use of LBS is governed by and conditioned upon the terms set
forth herein,
LBS TERMS OF USE:

L Customer will comply with all privacy, consumer protection, marketing, and data security laws and government
guidelines applicable to Customer's access to and use of information obtained in connection with or through the Location•
Based Services application. Customer acknowledges and understands that the Customer is solely responsible for its
compliance with such laws and that Provider makes fill representation or warranty as to the legality of the use by Customer
of the Location-Based Services application or the Information obtained in connection therewith. Provider shafl have no
obligation, responsibility, or llabillty for Customer's compliance with any and all laws, regutations, policies1 rules or other
requirements applicable to Customer by virtue of its use of the Location-Based Services application.
2. Customer acknowledges that the information available through the Location-Based Services application includes
personally identifiable information and that it is Customer's obligation to keep all such accessed information secure.
Accordingly, Customer shall (a) restrict access to Location-Bi'lsed Services to those law enforcement personnel who have a
need to know as part of their official duties; (b) ensure that its employees (i) obtain and/or use information from the
L.ocatton-Based Seivices application only for lawful purposes and (ii) transmit or disclose any such information only as
permitted or required by law; (c) keep all user Identification numbers confidential and prohibit the sharing of user
identification numbers; (d) use commercially reasonable efforts to monitor and prevent against unauthorized access to or
use of the Location-Based Services application and any information derived therefrom (whether in electronic form or hard
copy); (e) notify Provider promptly of any such unauthorized access or use that Customer discovers or otherwise becomes
aware of; and (f) unless required by law, purge all information obtained through the Location-Based Services application and
sb:lred electronically or on hard copy by Customer within ninety (90) days of initial receipt or upon expiration of retention
period required by law.
3. Customer understands and acknowledges that all information used and obtained in connection with the Location-Based
Services application Is "AS JS." Customer further under-Stands and acknowledges that Location-Based SeNices uses data
from third-party sources, which may or may not be thorough and/or accurate, and that Customer shall not rely on Provider
for the accuracy or completeness of information obtai11ed through the Location-Based Services application. Customer
understands and acknowledges that Customer may be restricted from accessing certain aspects ofthe Location-Based
services application which may be otherwise available. Provider reserves the right to modify, enhance, or discontinue any of
the features that are currently part of the Location-Based Services application. Moreover, if Provider determines in its sole
discretion that the Location-Based Services application and/or Customer's use thereof (1) violates the terms and conditions
set forth herein and/or in the Agreement or (2) violates any law or regulation or (J) is reasonably likely to be so determined,
Provider may1 upon written notice, immediately terminate Customer's access to the Location-Based Services application and
shall have no further liability or responsibility to Customer with respect thereto.

Master Services Agreement · Page 14 of 27
© Securus Technologies, Inc. - Proprietary & Confidential

CALLING RATES
Provider shall charge inmates at rates that are in compliance with state and federal regulatory requirements. International
rates, if applicable, will vary by country, As of the date of this Agreement, Provider agrees to charge inmates at calling rates
set forth below; provided, however, that such rate may be adjusted In accordance with changes to state ar1d federal

regulatory requirements with the prior approval of the Cuyahoga County Sheriff's Department; provided, further, County
understands that Provider's provision of the services are subject to certain federal, state and local regulatory requirements
and restrictions, which are subject to change from time to time, and nothing contained herein to the contrary shall restrict
Provider from taking any steps necessary to perform in compliance therewith.

Destination Class
Local

Customer Type
Collect (Direct Bill)

1st Minute
$0.3500

IntraLATA Intrastate

Collect (Direct Bill)

InterLATA Intrastate

Collect (Direct Bill)

$0.3500
$0.3500
$0.2500
$0.2500

InterLJ\TA Interstate

Collect (Direct Bill)

IntraLJITA Interstate

Collect (Direct Bill)

Local

AdvanceConnect

lntraLJ\TA Intrastate

AdvanceConnect

lnterLJ\TA Intrastate

AdvanceConnect

InterLJ\TA Interstate

AdvanceConnect

IntraLJ\TA Interstate

AdvanceConnect

Local

Debit

IntraLJITA Intrastate

Debit

InterLJ\TA Intrastate

Debit

lnterLJ\TA Interstate

Debit

lntraLJITA Interstate

Debit

Per Minute

$0.2400
$0.2400
$0.2400
0.2500

0.2500

$0.3500
$0.3500
$0.3500
$0.2100
$0.2100

$0.2400
$0.2400

$0.3500
$0.3500
$0.3500
$0.2100
$0.2100

$0.2400
$0.2400
$0.2400
$0.2100
$0.2100

Plus applicable taxes aod other governmental fees. International rates vary by country.

Master Services Agreement - Page 15 of 27

© Securus Technologies, Inc, - Proprietary & Confidential

$0.2400
$0.2100
$0.2100

AUTOMATED INFORMATION SERVICES
DESCRIPTION.
Provider will provide the Automated Information Services (AIS™) as described herein through its wholly owned subsidiary,
Telerus. The AJsTr-i application Is designed to automate internal inquiries from detainees and outside calls from friends and
family members on one single platformr as well as allow inmates' friends and families the ability to open or fund a pre-paid
telephone account, an inrnate phone account, an inmate trust account or leave a voicemail. The application is accessed
through a telephone IVR system. Once Facility staff has uploaded all required informationr tile system is able to automate
information such as Commissary Balances (pending MIS system data flow); Charge Information; court Appearance Dates,
Times, Locations; Bond Amounts, Types; Projected Release Oates; and Visitation Eligibility, Times.
Automated Information Services 2.0 is configurable to meet the specific needs of Customer's Facility. The standard option
includes automation of inmate and Facility information to constituents who call Customer's existing main telephone number
and to inmates at Customer1s Facility. The following are options and requirements available for AIS.

✓ Automation of inmate and Facility information to constituents (standard)
✓ Automation of inmate and Facility information to inmates {Securus ITS Customers only))
✓ Ability to open or fund a Securus pre-paid telephone account (Required)
✓ Ability to fund an inmate phone account (Required)
✓ Ability to fund an inmate trust account (Required)
✓ Ability to leave a voice mail (Required)
✓ Ability to prov!de for inmate information and trust funding via Inmatelnfo,com
The application provides all information automatically without staff intervention 24{7,
With the assistance of the Customer's staff, Provider will create a report that accesses the Customer's Jail Management
System (JMS) to obtain the required data for the AIS service, so that no integraton or associated fee assessed by the JMS
vendor is required. In the event Provider ls unable through no fault of its own to generate the required report, Customer
has the option of either (i) paying any/all integration fees incurred by Customer's JMS/MIS system provider or (ii) opting out
of this AIS services offering without any further obligation with respect thereto by either Customer or Provider.
The AISTM Jail Vaicemail feature is a one-way communication product that allows friends and family members calling a
facility to leave a 45-second voicemail for an inmate providing a quick way for friends and family to initiate communication
or deliver timely information to an inmate prior to a scheduled phone call or visitation. Friends and family will pay up to a
$3.95 usage fee for each voicemail they leave1 and Provider agrees to pay Customer a percentage of the fee paid to Provider
as specified In the chart below ("AIS™ Jail Voicemail Payment'1 ). AISTM Jail Voicemail Is not subject to any other
compensation.
Facility Name and Address
Cuyahoga County Justice Center
1215 West 3"'
Cleveland, OH 44113
CUyahoga County Juvenile Justice Center
9300 Quincy Avenue
Cleveland, OH. 44106
Euclid City Jail
545 E. 222"' Street
Euclid, OH 44[23

AIS™ Jail Voicemail Payment
20% for paid voicemalls In excess of 1 paid volcemall per
ADP per month (up to 1.5 paid voicemails per ADP)
50% for paid voicemails in excess of 1.5 paid voicemails
ner ADP ner month
20%. for paid voicemails in excess of 1 paid voicemail per
ADP per month (up to 1.5 paid voicemails per ADP)
50% for paid voicernails in excess of 1,5 paid voicemails
oer ADP oer month
20°/o for paid voicemails in excess of 1 paid voicemail per
ADP per month (up to 1.5 paid voicemails per ADP)
50% For paid voicemails in excess of 1.5 paid voicemails
□ er ADP □er month

Inmatelnfo.com provides the features and benefits of A1sr1~ on the Web. Inmatelnfo,com allows friends and family
members to search by facllity and inmate to find the same inmate information AISrn provides as well as giving them the
opportunity to fund an inmate's trust account over the Web.
Customer agrees to implement all Required features above and to allow Provider to expand the Arsrn services offering at
any time during the Term of the Agreement upon thirty (30) days advance written notice to include additional constituent
notification services provided through the AIS™ application,

Master Services Agreement - Page 16 of 27
© Securus Technologies, Inc. - Proprietary & Confidential

VIDEO VISITATION
In addition to the installation, maintenance and services of telecommunications equipment at the Facility(s) pursuant to this
Agreement, Provider will deploy a Video Visitation System at the Facillty(s) during the Term of the Agreement as more fully
set forth in the Video Visitation Schedule, attached hereto and incorporated herein by reference.

CONNECTUS INMATE SERVICE PLATFORM
Provider will install and provision the Provider's ConnectUs Inmate Service Platform, which shall be configured with the
applications set forth in the Schedule for ConnectUs Inmate Service Platform, attached hereto and incorporated herein by
reference.

JAIL MANAGEMENT SVSTEM
In addition to tile installation, maintenance and services of telecommunications equipment at the Facility(s) pursuant to this
Agreement, Provider will deploy Provider's Archonix XJail Jail Management System in accordance with the Software License,
Maintenance and Support Agreement executed by and between Provider and Customer on even date herewith,

lfAY
In addition to the installation, maintenance and services of telecommunications equipment at the Facility{s) pursuant to this
Agreement, Provider will deploy trust release, lobby kiosks and tablets through its wholly ownec subsidiary, JPay, in
accordance with a separate agreement to be executed by and between JPay and Customer.

Master Services Agreement - Page 17 of 27
© Securus Technologies, Inc. - Proprietary & Confidential

SECURUS
Technologies
~,J,1fl..t°!/.'ig \i•.1:::-! •rt('l."tE{S

Exhibit A: Customer Statement of Work
Cuyahoga County (OH)
This Customer Statement of Work is made part hereto and governed by the Master Servjces Agreement (the
"Agreement") executed between Securus Technotogies, Inc. (''we" or "Provider"), and Cuyahoga county Sheriff's
Department ("you" or "Customer''), The terms and conditions of said Agreement are incorporated herein by reference. This

Customer Statement of Work shall be coterminous with the Agreement.
A. APPiications. The parties agree that the Applications listed In the Service Schedule or below shall be provided and In
accordance with the Seivice Level Agreements as described in the applicable section of the Service Schedule to the
Agreement.
B. Equipment. We will provide the equipment/Applications in connection with the SCP services needed to support the
required number and type of phones and other components, and call recordings shall be stored online for a minimum period
of one ( 1) year and certain call recordings shall be stored offline for a longer period as may be directed and flagged by
Customer. Additional equipment or applications will be installed only upon mutual agreement by the parties, and may incur
additional charges.

C. Full-time Technician, We will provide one (1) dedicated full-time technician tu support the inmate telephone and video
visitation systems.
EXECUTED as of the Schedule Effective Oate.

PROVIDER:

CUSTOMER:
::~ahogfA O h i o ~ u
Name:

Armond Budish

lltle:

County Executive

j

I~.~
M~

Securus Technologies, Inc.
By:
Name:

Robert Pickens

litle:

President

Please return signed cantract to:
14651 Dallas Parkway
Sixth Floor
Dallas, Texas 75254
Attention: Contracts Administrator
Phone: (972) 277-0300

Master Services Agreement - Page 18 of 27

© Securus Technologies, Jnc. - Proprietary & ConfidenHal

SECURUS
Technologies
Schedule: SECURUS VIDEO VISITATION
Cuyahoga County (OH)
This securus Video Visitation Schedule is made part of and governed by the Master Services Agreement (the
"Agreement") executed between Securus Technologies, Inc. ("we" or "Provider" or '\Secorus'1 and COUNTY OF CUYAHOGA,
OHIOr a body corporate and politic and a political subdivision of the State of Ohio organized and existing under the Charter
of Cuyahoga County effective January 1, 2010, as same may have been amended, modified, and supplemented to the date
hereof, on behalf of its Sheriff's Department C'you" or 11Customer1} , The terms and conditions of the Agreement are
Incorporated herein by reference. This Schedule shall be coterminous with the Agreement ("Schedule Effective Date").
In addition to the Applications otherwise being provided to Customer pursuant to the Agreement, Provider shall deploy a
Video Visitation System as specified in Attachment 1 at the Facility(s} named in the chart below during the Term of the
Agreement.
TERMS:

The parties acknowledge that Securus Video Visitation sessions shall be limited to a twenty (20) minute session, and that a
session charge of up to $12.99, plus applicable taxes/fees/surcharges, will apply to each remote Video Visitation session;
provided, however, that Provider reserves the right1 at its sore option, to {i) offer promotional pricing for as low as $S.00 per
session, (ii} offer monthly flat rate subscription services, which would allow for unlimited monthly remote visits (certain
restrictions may apply), and (iii) to extend the duration of visitation sessions. If Customer wishes to offer free sess1'ons for
any reason other than as allowed pursuant to the Agreement, a session charge of $12.99 per session, plus applicable
taxes/fees/surcharges, will apply and will be deducted from the earned Commissions. As used herein, "remote" Video
Visitation sessions shall mean sessions where the inmabrs visitor is visiting from a location not on Customer's premises.
11
On~site 11 Video Visitation sessions shall mean sessions where the inmate's visitor is visiting from a terminal located on
Customer's premises where the inmate is located,
Customer will allow Provider to market and promote the use of the Video Visitation System to the inmates, in-person
visitors, phone call participants and potential friends and family end users of the System by allowing Provider to (a)
distribute Securus' promotional literature in the Facility's visitation lobby; (b) unless otherwise prohibited by Customer's
telephone service contract, add a recording to the IVR phone system promoting Securus Video Visitation Services to phone
call participants (provided that there shall be no charge for any time devoted to such promotion); and (c) issue a joint press
release regarding the execution of this agreement by both parties. All Video Visitation sessions must be scheduled online by
the visitor by accessing Provider's website at www.securust:ech,net.

If applicable, all recorded Video Visitation sessions will have a standard retention of thirty (30) days from the recording date,
It Is the responsibility of Customer to remove any desired recordings from the housing location for permanent storage within
thirty (30) days of their recordings as they may be permanently deleted by Provider after that time. Provider is not
responsible for the loss or quality of any such recordings or the deletion of such recordings after thirty (30) days. Further, it
is Customer's sole responsibility to (i) establish and communicate its policies regarding the monitoring and/or recording of
private visits (i.e., attorney/client visits, clergy visits or other visits approved and Implemented by Customer), and (ii) provide
for appropriate accommodations to allow for non-recorded visits, as necessary.
PAYMENT OPTIONS:

The upfront and recurring operational costs far the deployment, management and support of the Video Visitation System are
set forth in Attachment 1 (tile "upfront costs''). Customer, at its option, may either elect to pay the upfront costs itself or
have Provider pay the upfront costs by chooslng one of the following optiolls (place a check ("-,/" or "X") next to option
selected):
□

O;lJi.Qn..1: Customer elects to pay all of the upfront costs set forth in Attachment 1 hereto. By choosing this option,
the four additional requirements listed under Option 2 shall not apply.

Pii!ge 19 or 27
© SECURUS Technologies, Inc.• Proprietary & Confidential

0

Optjon 2: Customer elects to have Provider pay the upfront costs set forth in Attachment 1. By choosing this
option, Customer agrees to implement the following additional requirements (which are designed to (i) maximize
the full utilization of the Video Visitation System at the Facility(s), (ii) assist Customer In maximizing the scheduling
System Software, (iii) improve and automate manual visitation proCesses, (iv) increase officer safety, (v) maximize
the options to the inmates and public to conduct visitation, and (vi} thus allow Provider to recover the upfront costs
over time):
1.

Customer agrees that Video Visitation must be available for paid remote sessions seven (7) days a week for a
minimum of eighty (80) hours per Video Visitation terminal per week; provided, however, that such minimum
availability shall be adjusted for any downtime of the system and Customer shall not be responsible to make
up for any downtime.

2,

Customer shall alloW inmates to conduct remote visits without quantity limits other than for punishment for
individual inmate misbehavior,

3.

All on-site Video Visitation sessions shall be required to be scheduled at least 24 hours in advance, where
practicable.

COMPENSATION: (Paid Remote Video Visitation Only)
Video visitation is not an FCC regulated telecom service; accordingly, In exchange for Customer allowing Provider to utilize
customer's property and wiring for placement of video visitation terminals, Provider agrees to pay Customer a percentage of
the session charges paid to Provider, excluding applicable taxes/fees/surcharges, for Video Visitation sessions placed to
Customer's Facilities as specified in the chart below (the "Video Visitation Payment"), Provider reserves the right to deduct
Video Visitation session credits from revenue upon which payments to Customer are calculated. Provider shall remit the
Video Visitation Payment for a calendar month to Customer on or before the 30• day of the following calendar month in
which the paid remote Video Visitation sessions were held (the "Payment Date"). All Video Visitation Payments shall be final
and binding upon Customer unless Provider receives written objection within sixty [60) days after the Payment Date.
FACILITIES AND RELATED SPECIFICATIONS·

'

Facility Name and Address•
Cuyahoga County Justice Center
1215 West 3'' Street
Cleveland, OH 44113
Cuyahoga County Juvenile Justice Center
9300 Quincy Avenue
Cleveland, OH 44106
Euclid City Jail
545 E. 222"' Street
Euclid, OH 44123

Type of Video Visitation

Video Visitation Payment (Paid Remote Video
Visitation Only)**

Remote Paid

20% far paid visits in excess of 1 paid visit per
ADP per month (up to 1.5 paid visits per ADP)
50% for paid visits in excess of 1.5 paLd visits per
ADP per month

Remote Paid

20% for paid visits in excess of 1 paid visit per
ADP per month (up to 1.5 paid visits per ADP)
50% for paid visits in excess of 1.5 paid visits per
ADP per month

Remote Paid

20% for paid visits in excess of 1 paid visit per
ADP per month (up to LS paid visits PER ADP)
50% for paid visits in excess of 1.5 paid visits per
ADP per month

•
This Video Visitation Schedule shall extend to additional facility(s) managed or overseen by the Cuyahoga County
Sheritrs Department, upon the mutual agreement of Customer and Provider.

** Excludes visits paid with a Video Visitation session credit. Once Provider has recouped its upfront capital investment,
Customer shall be paid 20% for all paid visits up to 1.5 paid visits per ADP per month, and 50% for all visits greater than 1.5
paid visits per ADP per month.
Customer is responsible for all electrical installation, unless otherwise specified in Attachment 1.
WARRANTY: Provider warrants that the services It provides as contemplated in and by this Schedule will be performed in a
good and workmanlike manner consistent with Industry standards and practices. Provider further warrants that its agent(s.)
and/or employee(s) utilized by it in the performance of its obligations under this Schedule will be qualified to perform the
contracted services. Should any errors or omissions arise in the rendering of the services under this Schedule, Provider will
undertake to correct such errors or omissions within a reasonable time period. If Customer purchases from Provider any
11
hardware components in connection with the services hereunder ("Hardv,are Components ), Provider warrants such
componen.ts to be free from material defects under normal use, maintenance and service for a period of twelve (12) months
from the date of Installation of the Hardware components. This warranty shall be conditional on Customer's compliance
with the provisions of this Warranty section.
Page 20 of 27
© SECURUS Technologies, Inc.• Proprietary & C<irtridential

Provider makes no warranty with respect to low performance, damages or defects in any Hardware Component caused by
misuse, misapplication, neglect or accident, nor does Company make any warranty as to any Hardware Component that has
been repaifed or altered in any way, which, in the sole judgment of Provider affects the performance or purpose for which
the Hardware Component was manufactured.
When applicable, Provider shall provide the required replacement parts and components free of charge.
THE WARRANTY OBLIGATIONS OF PROVIDER WITH RESPECT TO THE KARDWARE COMPONENTS ARE STRICTLY LIMITED
TO THE REPLACEMENT OF ANY DEFECTIVE HARDWARE OOMPONENT. IN NO EVENT AND UNDER NO CIRCUMSTANCES
SHALL THE LIABILITY OF PROVIDER WITH RESPECT TO A HARDWARE OOMPONENT EXCEED THE UNIT PRICE OF
THEDEFECTIVE HARDWARE OOMPONENT OR PART THEREOF.
EXCEPT AS EXPRESSLY SET FORTH HEREIN OR IN A SCHEDULE TO THE AGREEMENT, THE SERVICES AND ANY
HARDWARE COMPONENT TO BE PROVIDED HEREUNDER ARE PROVIDED WITHOUT ANY OTHER WARRANTY OR
GUARANTY OF ANY KIND AND PROVIDER DISCLAIMS ANY OTHER EXPRESS OR IMPLIED WARRANTY, INCLUDING BUT
NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
OWNERSHIP ANO USE. The Video Visitation System and Software shall at all times remain Provider's sole and exclusive
property, Provider (or Provider's licensors, if any) have and will retain all right, title, interest, and ownership in and to (i) the
Software and any copies, custom versions, modlfications, or updates of the Software, (ii) all related documentation, and (iii)
any trade secrets, know-how, methodologies, and processes related to ProvJder's Applicatlons1 the Video Visitation System,
and Provider's other products and services (the "Materials"). The Materials constitute proprietary information and trade
secrets of Provider and its licensors, whether or not any portion thereof is or may be the subject of a valid copyright or
patent.
LEGAL!lY/LIMITED LICENSE AGREEMENT: For services related to applications which may allow Customer to monitor and
record inmate visitation sessions, by providing the application, Provider makes !!Q representation or warranty as to the
legality of recording or monitoring such sessions. Customer may utllize settings to disable the monitoring and recording
function to prevent monitoring and recording of private sessions (i.e., attorney dient privileged communications, clergy
visits, etc.) which shall be Customer's sole responsibility to identify, approve and disable, Further, Customer retains custody
and ownership of all recordings; however Customer grants Provider a perpetual limited license to compile, storer and access
recordings for purposes of (i) complying with the requests of officials at the Facility, (Ii) disclosing information to requesting
law enforcement and correctional officials as they may require for investigative, penological or public safety purposes, (iii)
performing bAling and collection functions, or (iv) maintaining equipment and quality control purposes, This license does not
apply ta recordings of Inmate visitation sessions with their attorneys or to recordings protected from disclosure by other
applicable privileges.
IN WITNESS WHEREOF, the parties have caused this Video Visitation Schedule to be executed as of the Schedule Effective
Date by their duly authorized representatives.

CUSTOMER:
Cuyahoga C~cy, Ohio

/) c7 I .

PROVIDER:
Securus Technologies, Inc.

,,z_f?d-)t.w--#-

By:

__,_A:/;-'=-'-~--=-...,"'------

Armond Budish

Name:

Robert Pickens

County Executive

Title:

President

By:

"'~

Name:
TIiie:

Page 21 of 27
© SECURUS Technologies, Inc.· Proprietary & Confidenlial

4.3 Professional Responsibility, As between Customer and Provider, Customer assumes full responsibility for the use of
information provided through the Application(s) for patient care. Clinical information, if any, in the Applications is
intended as a supplement to, and not a substitute for, the knowledge, expertise, and judgment of professional
personnel. Customer acknowledges that the professional duty to the patient in providing healthcare services lies solely
with the healthcare professional providing patient care services, Provider disclaims liability for the use of any
information provided by, or results obtained from, the Applications used by professional personnel. Provider, its
affiliates and licensors1 are not liable for actions of Customer or its authorized users, which may result in any liability
due to malpractice or failure to warn. Provider provides no medical or other professional advice in connection with the
Applications and the information contained therein. The parties acknowledge that a licensed professional Is responsible
for independently reachi11g any medical or other professional judgment and for any resulting diagnosis and treatments,
notwithstanding any use of the Applications by such professional.
EXECUTED as of the Schedule Effective Date.

PROVIDER:

CUSJPMER:

~ Armond Budish

Name:

Robert Pickens

litle:

President

County Executive

Page 24 of 27
© SECLJRUS Technologies, Inc. - Proprietary & Confidential

'--------------------

Attachment 1
Cuyahoga County (OH)
SALES ORDER FORM

Securus Inmate Setvices Platform~ Price List

Hardware

Video Visitali011 Terminals - Single Handset (Inmate}
Video ViS!lil.lion Terminals • Single Handset {Visilor)

Video Vi:italion Terminals • Dool Hands el (Visitor]
Mobr.e Carl, Including UPS Battery Backup

One Time
Orie Time

N~wor~ing Wiring
ElectrlcalWiriri,g'

OneTme

JMS and 3rd Party Vendor !rl.egraUon..

One Time
One Time

Software Application Sell.fl:

onerme

Ol'leHme

'
•
''
'I
$

$

•

• Inmate form:;; Ai,'Jplication (Grlever.:e)
• Inmate Handbook AppllcaliOn (.PDF)
- Self-Op Commissary Ordering Application

011eTiTie
One Time
One Time
011eTnle

• Inmate Sick Form

OrieTi'rte

I
I

Racurting

$

REICU!ling

I
I

S8CIXUS Video VlsHaUon Application
lrmale Forms Appllcation (Gri@,,anca)
Irma.le Handbook Applica.lian (.PDF)
Self-Op Commissary Orderina Appltatlon
Inmate Sick Form

Annual Subscriplian & Hoslil"(l Fee

Ooo Tirne

Hardware IRS!allalion

- Securus Video Visilalioo Application

lns!aUatlon end lmplemenl.ation

One Time

Annual Termtlal Extended Hardware Mailltenaooe
Recurting Telecom
Recording Retention (30 days)
On-Site Training {per Qay)

$

$

4,000

140
0
35
0

$
$
$

560,000

4,000
4,250
1,440

500

175

0

$
$

67,500

1,500

500

175

$

87,500

0

$

3,975

$

3,975

10,000
3,'it75
3,!}75
3,tt75

I

10,000
3,975
3,975
3,975

250
500

$

250
,so

$

250

Recurring

$

Recumhg

$
$

500
5,040

Reoorfing
ReCIJfling
Recurring

onenme
OneTime

I

148,750

600
2.000

''
'

175
70
70
70
70

'
••
$

43,750
35,000

175
0
140

$

87,500

'
' 'I

84,000
4,00C,

Ti!fm:
One• Time Cost
Anr,wl License & MaWll1mance Cos! (pl:lt year)
Total cost:
Securus lnveslmeol:
Customer lnvaslmeol.

$

17,500
17,500
17,500

'

997,650
216,750
2,747,650

2,747,650

Misc

• Cllslomar responsible foc electrical wW'ing
•• Cuslomer responsible for JMS/Commissary Integration Fees, if applicable

Securus will fund the upfront Total Cost of Customer's Investment. If the Agreement or any of the Services hereunder is terminated for any
reason before the_ end of the Term, Customer will refund the prorated amount of the respective One-Time Cost as set forth in the chart
above. Customer shall pay such refund within 10 days after such termination, or, at Provider's election, Provider may deduct the refund
from any payments. owed to Customer by Provider.

Page 27 of 27
© SECURUS Technologies, Inc. • Proprlelary & Confidentia1