This text is machine-read, and may contain errors. Check the original document to verify accuracy.
PrE.,se,nte,d to:
Arizona Department of Corrections
A TTN: Contracts Administration
1B01 W. Jefferson St.
M/C55303
Phoenix, Arizona 85007-3002
Presented by:
Kevin Collins
Account Executive
720·488-5696
EVERCOM
a division of SECURUS Technologies
14651 Dallas Parkway
Suite 600
Dallas. TX 75254·8815
WWW.SECURUSTECH.NET
TABLE OF CONTENTS
I[)EVERCOM
")
\
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
TABLE OF CONTENTS
Table of Contents .......................................................................... 1
Cover Letter ...................................................................................2
Executive Summary ...................................................................... 3
Uniform Instructions to Offerors ................................................ 14
Uniform Terms and Conditions ..................................................26
Special Terms and Conditions ................................................... 47
2. Scope of Work ........................................................................ 73
3. Cost and Commission Requirements ................................. 270
Attachments ...............................................................................273
I, ' )
Signed Offer and Acceptance
Fee Schedule
Certificate of Insurance
Amendments 1-6
Attachment 1: Rules for Non-Employees
Attachment 2: Examples of Contractors Cost Proposal
Attachment 3: Management Criteria
Attachment 4: Inmate Phone Locations
Attachment 5: Current Inmate Capacity and Phone Types
Attachment 6: Current Call Rates
Attachment 7: Prison Site Visit Schedule
Attachment 8: Requested Changes to Existing Phone
Attachment 9: Inmate Phone Number Plan Area
Attachment 10: Sample Reports
Attachment 11: Training Outline
Attachment 12: Certificate of Authority
Attachment 13: Resumes
Attachment 14: Organizational C h a r t '
Attachment 15: Dunn and Bradstreet
Attachment 16: Financials
Attachment 17: Implementation Plan
Attachment 18: Value Added Products
RIZONA DEPARTMENT OF CORRECTIONS "
RFPU060tJ72DC FOR INMA TE TELEPHONE SYSTEM
PAGE 1
()
i
)
l)
S.ECURUS."
TECHNOLOGIES
'.
,
151 Dallas Parkway, 6th Floor
. ~dllas, Texas 75254
www.securustech.net
September 14, 2006
Ms. Denel Pickering
Chief Procurement Officer
Arizona Department of Corrections
1645 West Jefferson St
Suite 4401
Phoenix, Arizona 85007-3002
Reference: Arizona Department of Corrections RFP SOLICITATION NO,
060072DC
Ms Pickering:
,
)
SECURUS Technologies is pleased to submit our proposal response in order to
provide inmate call control services for the Arizona Department of Corrections.
Our proposal contains a detailed explanation of how we plan to meet these
requirements by offering a leading edge technology with a competitive offering.
SECURUS provides innovative call processing solutions, state of the art digital
recording capabilities and specialized security software. Our reputation is firmly
established as the leader in fraud prevention, advanced call processing
technology and customer service in the corrections industry. Holding over 44
patents, we are recognized as the market leader in inmate telecommunications
services. SECURUS will provide a customized solution to the Arizona
Department of Corrections for its entire inmate calling needs as required by this
Request for Proposal.
Kevin Collins will act as our representative for SECURUS. He is authorized to
address any clarifying questions regarding our proposal. Mr. Collins can be
contacted by telephone at 720-488-5696 or via cellular phone at 720-530-9840.
His other contact information is an E-Mail address as
KCollins3@Securustech.net
Sincerely,
tLL
(
)
n Viola
ice President IGeneral Manager, Correctional Services
SECURUS Technologies
The Power of One
i
)
EXECUTIVE SUMMARY
lIJEVERCOM
)
A SUBSIO!f.RY OF SECURUS
TECHNOlOGH::S
Evercom Offers:
•
Unmatched Industry
Experience-Evercom has
successfully implemented inmate
telecommunications solutions in
more than 3,100 criminal justice
facilities across the United
States. 50 Counties in the State
of Arizona
•
Superior Security through
Technology- as a technology
company, we are proud to hold
44 inmate-calling patents. Our
IPS is internally designed, built
, and supported by Evercom
employees.
•
Customers, Customers,
CUstomer's- We believe that
our'business retains three
.customers that our vital to our
success - State of Arizona,
Inmates, and the friends and
family members.
•
Superior Service-to service
the State. Arizona DOC facilities
will benefit from the largest
,fact.Ory certified field staff in the
) industry including 8 technicians
-' within-2 hours of State facilities.
Each trained in the maintenance
of our systems resulting in
unl)latched support and service.
• Create New Revenue without
Raising Existing RatesProprietary innovations that
maXimize traditional inmate
-caUing and created revolutionary
methods of establishing, for the
fir'sUime, two way, secure
connections between inmates
and-their families and friends
cr~ating newRsources of revenue
to the State without raising rates.
.\
•
Competitive Com.missionsour financial proposal includes
fair costs to end users while
p_foviding valuable revenue to the
County.
•
Customer SatisfactionEV6rCom leads the industry in
customer renewals and we
regularly poU our customers to
ensure We are exceeding
expectations.
,. Integration and
Compatibility-Evercom
)- regularly works closely with thirdparty providers to integrate our
" inmate calling solution with
commissary and facility
management software systems.
EXECUTIVE SUMMARY
Evercom, a subsidiary of SECURUS Technologies, Inc.,
appreciates the opportunity to submit this proposal to install
our Inmate Phone System (IPS) and to maintain our internally
developed IPS and Equipment for all Arizona Department of
Correction (DOC).
We are confident in our ability to provide services and support
beyond the basic requirements of this Request for Proposal.
Evercom has proposed a detailed solution that encompasses
the DOC's need for state of the art technology, including
applications that will assist the Arizona DOC's investigative
and fraud management capabilities while streamlining
administrative staff functions. The Evercom organization is
built around providing excellent customer service and a
statewide service and maintenance support team.
Evercom has structured our offer to be a balance between
moderate rates to inmate friends & family and enabling the
Department to continue its history of offering outstanding
inmate programs and services through the inmate welfare
program.
Evercom has taken the opportunity to fully review your
concerns and requirements through comprehensive research
and appropriate discussions with Arizona DOC personnel.
Based upon this research, Evercom understands that
challenges exist that are directly related to overcrowding,
budget restrictions, public safety, and administrative
efficiencies. Evercom offers comprehensive solutions to
assist you in overcoming these challenges through a variety of
innovative methods described in our proposal.
The Mission of the Arizona Dept. of Corrections is to "recruit
and recognize a well-trained, professional work force to serve
and protect our communities and its crime victims by
effectively employing the fie/d's best security practices and
proven pre-release programming to prepare for the release
and reintegration ex-offenders as civil, productive citizens. "
It is our commitment to support this mission through our
ability to deliver leading edge investigative capabilities
including a comprehensive inter-agency information sharing
network. At the same time we will assist you in reducing
RlZONA DEPAHTMENT OF COHRECTIONS
RFP
# 060072DC FOR INMATE TELEPHONE SYSTEM
PAGE
3
a> EVERCOM
EXECUTIVE SUMMARY
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
operating costs by improving staff efficiencies, assisting you
to fight crime and improve community relations by providing
the most Innovative applications available including our
proprietary inmate job matching service, Job Finder.
In support of these goals, Evercom offers unmatched forms of
communications with families and friends of inmates and goes
beyond any other provider to securely connect people. We
offer leading edge crime fighting tools designed by and for
investigators that provide visibility to activity within a single
facility, across all of your facilities, the 42 facilities we serve in
the state of Arizona and all of our 3,100 facilities nationwide.
Additionally, we are driven to deliver automated, self-service
applications to reduce staff's Involvement in redundant
administrative tasks and enable them to concentrate on
control and command functions.
)
Our proposal is fundamentally supported by our patented and
powerful Secure Connect Architecture (SCA). This
architecture, designed exclusively for the correctional
industry, offers an integrated, adaptable, highly-reliable
framework to deliver misslon·critical applications.
Our 44 patents demonstrate that we have been successfully
committed to being the leading developer of the inmate
communication technology over the last twenty years. Our 48
pending patents demonstrate our continued obsession with
bringing Innovative technology to serve the needs of our
customers. This allows Evercom to fully commit to
continuously upgrading your system throughout the life of our
partnership which will ensure your technology will never
become out of date or obsolete.
We believe the following overview of our company and its
capabilities will illustrate why you can be completely confident
in selecting Evercom:
EXPERIENCE
Evercom possesses unrivaled experience and innovation in
the provision of inmate calling combined with our first·hand
knowledge of the challenges and obstacles faced by over 3100
correctional facilities nationwide, thus allowing Evercom to
propose the optimum solution for the State of Arizona.
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EXECUTIVE SUMMARY
A SUBSIDIARY OF SECURUS
TECHNOlOGIi:!:S
More than two of every three
facilities in the United States
are SECURUS customers ...
Over 40% of DOCs In the
U.S. utilize SECURUS IPS
system
)
"'AI! DOCs using Evercom's platforms whether on a sybcontractor basis
or a direct cystomer basis are outlined In red.
•
•
•
•
Currently installed in over 3,100 facilities nationwide,
including 42 in the State of Arizona
Over 500,000 DOC inmates at 20 DOCs are using
Evercom calling platforms.
More than 40 Million Local and Long Distance Inmate
call transactions are being processed each month by
Evercom across 52,000 lines.
Over 744,000 Inmates in other facilities are using
Evercom calling platforms (this includes County, City,
Military, Federal, Private Prisons, Community Centers
and Halfway Houses).
Our vast customer base allows Evercom to keep a finger on
the pulse of the Corrections industry, thus allowing us to
identify trends in inmate calling and adapt to a constantly
evolving telecommunications industry.
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II:> EVE ReOM
EXECUTIVE SUMMARY
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
SUPERIOR SECURITY THROUGH TECHNOLOGY
Evercom's commitment to technology is more than just words.
As a technology company, we proudly hold 44 inmate·calling
patents. Among the many technological advances we have
made to our Inmate Phone System, there are a few that clearly
differentiate us from the competition.
Superior Security through
Technology
- 3· Way Call Detect/on
- Proven voice biometrics
- Automated Remote
Monitoring
• Word Search
Our IPS is internally designed, built and supported by
Evercom employees. Evercom believes its role in Corrections
is more than a provider of inmate calling services, we are more
than the typical collection of computer servers, telephone
lines, and a commission check offered by other companies.
We view our applications as comprehensive law enforcement
tools that we constantly adapt to meet the next opportunity
presented by the challenging correctional environment. Our
internally developed and patented law enforcement tools will
provide the Arizona DOC with the following functionalities that
go beyond the capabilities of other systems:
•
3-Way Call Detection (U.S. Patent #5,319,702)
While it is true that 3-way Call Detection provided by other
vendors may be an imprecise technology that does not
prevent inmates from accessing the numbers that would
normally be blocked such as victims or witnesses.
Evercom's patented 3-Way Call Detection provides a
proven, patented technology that performs almost
flawlessly. No other vendor can claim a proven, patented
solution for this most common fraud type. Our technology
prevents telephone abuse and harassment of witnesses
and other parties involved in criminal prosecution and
protects the community from fraudulent, threatening, or
harassing calls. Our technology team has just deployed an
enhanced 3-Way Call Detection process that is providing
extremely precise detection of 3-Way Call attempts and we
have eliminated the ability of the inmate to mask the 3-Way
Call attempt by corrupting the channel though noise
diversion, such as blowing into the phone handset during
the 3-Way attempt.
•
Recording and Monitoring
The Inmate Phone System is extremely user friendly
because the recording and monitoring applications are fully
integrated into our system to allow for ease of use. The
system also allows for immediate, real-time live monitoring
• Advanced Recording &
Monitoring Features
- Web-based application
to actively obtain
Information about
people, places, things,
and events from a wide
array of public and
private data sources
• Integration capabilities &
experience
)
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. . , . EVE ReOM
)
EXECUTIVE SUMMARY
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
of calls in progress via the mUlti-media PC workstation.
This application displays concise descriptions of activity
for each phone. The Investigative Reports Application
allows quick and easy access to call detail records and call
recordings. The IPS also allows for any specific telephone
number to be marked as "Private," which prevents the call
from being recorded, and prohibits monitoring of the call.
This is to address calls of a privileged nature which may
include attorneys, medical personnel or clergy.
The Evercom solution will enable DOC staff to anticipate
and effectively respond to many intelligence gathering
based requirements and provides the ability for authorized
users to remotely dial In by desktop, or perhaps a laptop,
and access the call data in that manner. Investigators In the
field would have the ability to retrieve call data and monitor
calls. This feature is perfect for use in surveillance-type
operations or lengthy field investigative actions, where
confidentiality is paramount to the success of the
operation.
)
)
•
Covert alert
Providing real-time mobility to enhance investigator
efficiency, Covert Alert is an integrated IPS feature that
enables automated remote forwarding of flagged inmate
calls to an investigators' telephone for remote monitoringno matter where the investigator Is located. This feature
will allow your facility's investigators to "multi-task", even
off-site, without the risk of missing important investigative
information. This mobility means increased productivity
and greater operating efficiencies for the Arizona DOC.
•
Scan Patrol
This exclusive Evercom feature allows an investigator to
listen to customizable number of seconds of a call in
progress and then moves on to the next call, bypassing any
inactive line. This feature enables an investor to efficiently
sample calls without the burden of manually selecting each
individual call. When the investigator hears something in a
conversation that is of interest, he or she just clicks on the
call in progress to move it into full time monitoring mode.
Further, facility personnel can forward a live call to an
outside number for monitoring without alerting the inmate
or called party.
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EXECUTIVE SUMMARY
EVER COM
A SUBSIOIARY OF SECURUS
TECHNOLOGIES
•
ECHO
This is Evercom's Word Search solution for correctional
facilities' recorded inmate conversations. This solution
makes it possible for the investigators to search for and
replay specific words or phrases within audiO recordings.
•
SECUREvoice ™ System
The Evercom IPS provides as an optional feature
SECUREvolce™ inmate telecommunication identification
service as a powerful method of biometric authentication of
a person's identity. Compared to other biometric
techniques it is quick, natural, non-intrusive, method of
identifying the exact inmate placing each
call. SECUREvoice™ is based on the realization that each
person's voice contains a unique signature, which cannot
be imitated. As a means of identification, a person's voice
is as reliable as a fingerprint. Evercom first implemented
SECUREvoice™ in 1999 and each month performs more
than 2.2 million voice verifications on inmate calls.
SECUREvoice™ would provide a much greater security
level for the Arizona DOC's new Inmate Phone System by
preventing PIN sharing, ensuring inmates are accountable
for their actions when placing calls.
•
Electronic Dragnet
Electronic Dragnet is a Web-based data search application
that allows users to utilize centralized database
repositories including hundreds of data pOints from our
3100+ facilities and state of the art technologies in order to
assist investigators in their quest to protect citizens of the
State of Arizona and the United States. Authorized users
can access Electronic Dragnet from any internet-capable
computer using their assigned username and password.
)
)
Electronic Dragnet provides the ability to link valuable law
enforcement data sources including the 42 Counties
Evercom currently serves in the State of Arizona, and
provides information in a meaningful format to frontline
defenders and investigators in order to support a
comprehensive crime fighting strategy. The Electronic
Dragnet application provides a platform whereby a law
enforcement investigator can realize significant value
through the ability to actively obtain information about
I(:>
EVE ReoM
EXECUTIVE SUMMARY
A SUBSIOIARY OF SECURUS
people, places, things, and events from a wide array of
public and private data sources, including Evercom
proprietary data such as Call Detail Records (CDRs).
iECHNOlOGIES
•
Facilities across the
country rate Evercom
Customer Satisfaction as
solid 4.32 on a scale of 1
through 5
)
CUSTOMERS, CUSTOMERS, CUSTOMERS
We believe that our business retains three customers that our
vital to our success. The first and foremost customer is the
State and its need to ensure public safety while enabling
inmates to communicate with friends and family. We sincerely
believe that the family and friends of the inmates and the
Inmates themselves are also very valuable customers.
Evercom routinely monitors customer satisfaction via its
Customer Satisfaction (CSAT) program. While we continue to
strive to obtain a perfect CSAT score from all our customers,
our current nationwide CSAT score is a solid 4.32 on a scale of
1 through 5. This proactive approach to servicing is
revolutionary and provides all of our customers with the
opportunity to confirm we are meeting their needs as well as
identifying areas that require attention.
•
8 member service team
within 2 hours of State
facilities
24 hour centralized
diagnostic center
)
Integration Capabilities
Evercom has successfully integrated hundreds of
customers throughout dozens of applications including
Offender Management Systems and Commissary
companies with automation functionalities to help their
facilities become more efficient and cost effective.
Superior Service
To service the State, Arizona DOC facilities will benefit from
the largest field staff in the industry including an 8 member
service team within 2 hours of State facilities. All of our
Service personnel are factory certified and trained in the
maintenance of our systems resulting in unmatched
support and service. Evercom proactively identifies
potential system and network abnormalities through our
centralized suite of diagnostiC application called Sentinel.
Sentinel continuously monitors your hardware, software,
and system performance from our operations center in
Dallas, Texas. This allows our dedicated personnel to
diagnose and resolve issues on your system, often before
you notice a problem yourself. Our records indicate that
Sentinel has reduced direct facility service issues by
approximately 40% based on the fact it discover and
resolves said issues before they become a problem for the
facility
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EXECUTIVE SUMMARY
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
The Evercom Administrative Assistant is a web portal that
will provide the State of Arizona with the ability to access,
share and review call record detail, commission
information, and service request status online-anywhere
and anytime. This means the State will have the capability
to continuously monitor and audit commissions and other
significant data elements. Additionally, the personalized
portal provides ever expanding investigative tools to
enable you to access critical information anywhere you
have access to the internet.
Create New Revenue
without Raising Existing
Rates
Allow aI/Inmates to
make at least one call
AI/ow calls to be
completed to various
number
)
Enable end users to
establish II new
IIccountorllccess
information on their
existing account 24
hours a day, 7 days a
week, and 365 days a
years
Establish an account
and manage an
account via a kiosk
)
•
Correctional Billing Services (CBS)
Inmates and their family and friends can benefit from
Evercom's Correctional Billing Services (CBS) division.
CBS is dedicated exclusively to customer care for this vital
customer base. CBS has 400 customer service
representatives to answer telephone calls 7 days a week
and provides online personal account access through a
dedicated website which is available 24 hours a day, 7 days
a week.
CREATE NEW REVENUE WITHOUT RAISING EXISTING RATES
Evercom has developed proprietary innovations that maximize
traditional inmate calling and created revolutionary methods of
establishing, for the first time, two way, secures connections
between inmates and their families and friends creating new
sources of revenue to the State without raising rates.
Traditionally collect calling has dominated inmate
communications and more recently inmate collect calling has
been complemented by the addition of prepaid and debit
calling. Evercom offers a comprehensive program that
Includes collect prepaid and debit calling options. We view
our mission as a conduit for secure communications between
inmates and their friends and families. In order for us to be
most successful In our mission, we need to both complete
more traditional collect, debit, and prepaid calls to maximize
the existing calling base, as well as, to create new
communication opportunities which will result in new revenue
opportunities.
The following are programs that are exclusive to Evercom and
are enhancements to traditional collect, prepaid, and debit call
programs targeted to increase call completions.
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EXECUTIVE SUMMARY
A SUBSIDIARY OF SECURUS
TECHNOLOGIEs
First Call connect (FCC) - First Caliconnect™ this patented
product allows an inmate to always make at least one call to
any unique telephone number. Any time a new telephone
number is called, that call will be allowed to complete, even for
customers that historically have not been allowed to complete
a call cause of the inability to bill the call to talk to the inmate
for a limited duration. Both parties are informed during the call
that future calls will not be permitted unless the called party
makes the appropriate billing arrangements and we provide
the information about how to set up billing during the call.
Quickconnect - Quick Connect is scheduled for introduction
in early 2007 and will allow friends and family to have calls
completed to various numbers e.g. home, work, cellular (if
permitted), etc. If there is no answer at the number dialed the
system automatically calls the next number designated by the
account holder. A call detail record will be created from the
inmate's phone to the number that is ultimately contacted
regardless of the initial dialed number to preserve the Integrity
of any security investigations and to ensure accurate billing.
Accountconnect - Account Connect is a combination of
several programs that enable end users to establish a new
account or access information on their existing account 24
hours a day, 7 days a week, and 365 days a year. These
programs include a WebLink an account assistance website,
PhoneLink an automated account management system
accessed via the telephone that even permits the
establishment of a new account without live operator
intervention and a customer care center staffed with more than
400 customer service profeSSionals.
)
New connecting
alternatives that keep
security In mind
Secure voice mall
capabilities
Secure Instant
electronic mall
)
Friends and Family Connection Center (Direct"L1NK)· Friends
and Family Connections Center provides friends and family
the ability to establish an account and manage an account via
a kiosk. We are proposing to place these kiosks strategically
at mutually agreeable locations. These kiosks may, also, be
used to fund inmate trust accounts to help eliminate the need
to take manual payments from inmates' friends and families.
These kiosks process cash in addition to alternative forms of
payments such as credit and debit cards.
Evercom is excited about our exclusive collection of
innovative programs designed to allow inmates make new
secure connections with their friends and families. The
II=> EVER COM
)
EXECUTIVE SUMMARY
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
following programs will allow for secure connections to be
initiated by either the inmate or their family and friends:
Messageconnect - Messageconnect is a patented method
allowing secure voice mails that are left by any caller who has
an established account. Facilities retain the same control of
recording and monitoring as with their existing recording
functionalities. Messages can be left for individual or multiple
inmates in multiple facilities. This application provides an
additional form of communication not available in standard
calling systems Messageconnect takes messages from any
phone and adds economic efficiency of your facility. A
secured password is created and accesses a protected
account for specific inmates that can only be accessed by the
inmate, the sender and approved facility personnel. To assure
complete facility control and security, all messages are
recorded and can be monitored in the same manner as
traditional calls
Secure Instant Mail - Secure Instant Mail is the first field-tested
electronic form of controlled email that is a faster and more
reliable way of delivering mail correspondence to correctional
facilities. For facilities, it reduces time to process mail,
enhances security, reduces contraband opportunities, and
enhances investigative abilities by providing security feature
such as key word searches and transliteration to English from
12 different languages.
)
What our customers say:
"SECURUS provides inmate phone
service to a majOrity of the Jails in
Arizona and there are several
reasons for that, most important
being product."
-Sheriff Ronnie Baldwin,
Cross County Sheriff's Office
)
Corporate Financial Stability
H.I.G. Capital, a Miami-based private equity firm, purchased
Evercom Systems, Inc in September, 2004. H.I.G. Capital is a
leading private equity and venture capital investment firm with
more than $1 billion of equity capital under management.
H.I.G. specializes in providing capital to small and mediumsized companies with attractive growth potential. H.I.G.
invests in management-led buyouts and recapitalizations of
well-established, profitable, and well-managed manufacturing
or service businesses, and in promising early-stage
technology companies. Since It's founding, H.I.G. has made
more than fifty highly successful investments, acquiring
companies with combined revenues in excess of $4.0 billion.
The resources that H.I.G. brings to Evercom are an Incredible
asset and allow Evercom to continue our strong growth and
history of customer service excellence.
•. . .;. • .•. .
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
EXECUTIVE SUMMARY
The Evercom Advantage
We believe our proposal surpasses established requirements
of the RFP and our revolutionary new revenue generating
programs clearly differentiate us from other respondents.
Specifically, we promise to complete more calls, create new
connection opportunities, introduce new innovative methods
of communication, and enhance security and investigative
capabilities. Evercom will demonstrate its commitment to
operational excellence by performing systematic upgrades to
the Inmate Phone System throughout the term of any
Agreement, thus preventing your System from ever becoming
obsolete and allowing the State to adapt to an ever evolving
industry.
While other proposals can be primarily valued based upon a
commission percentage, the Evercom offering is based upon a
commitment to maximize current inmate calling revenues and
to create new connection opportunities that will result in
substantial new revenue and an aggressive commission
percentage.
)
We thank you for your time and consideration, and we look
forward to the opportunity to provide Arizona DOC with the
best possible solution for your Inmate Phone System. We
firmly believe that our people, products and unparalleled
Industry knowledge serve to provide a comprehensive plan
that will provide exceptional performance and complete
satisfaction for the Arizona DOC and build a long term,
mutually beneficial relationship.
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UNiFORM INSTRUCTIONS TO OFFERORS
A suaSIDlARY OF SECURUS
TECHNOLOGIES
1 Definition of Terms. As used in these Instructions, the terms
listed below are defined as follows:
1.1
''Attachment'' means any item the Solicitation requires an
Offeror to submit as part of the Offer.
1.2
"Contract" means the combination of the Solicitation,
including the Uniform and Special Instructions to
Offerors, the Uniform and Special Terms and Conditions,
and the Specifications and Statement or Scope of Work; the
Offer and any Final Proposal Revisions; and any Solicitation
Amendments or Contract Amendments; and any terms
applied by law.
1.3
" Contract Amendment" means a written document signed by
the Procurement Officer that is issued for the purpose of
making changes in the Contract.
1.4
"Contractor" means any person who has a Contract with the
State.
1.5
"Days" means calendar days unless otherwise specified.
1.6
"Exhibit" means any item labeled as an Exhibit in the
Solicitation or placed in the Exhibits section of the
Solicitation.
1.7
"Offer" means bid, proposal or quotation.
1.8
"Offeror" means a vendor who responds to a Solicitation.
1.9
"Procurement Officer" means the person, or his or her
designee, duly authorized by the State to enter into and
administer Contracts and make written determinations with
respect to the Contract.
1.10
"Solicitation" means an Invitation for Bids ("IFB"), a Request
for Proposals ("RFP"), or a Request for Quotations ("RFQ").
1.11
"Solicitation Amendment" means a written document that is
signed by the Procurement Officer and issued for the
purpose of making changes to the Solicitation.
)
)
II:> E: V ER COM
)
UNIFORM INSTRUCTIONS TO OFFERORS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
1.12
"Subcontract" means any Contract, express or implied,
between the Contractor and another party or between a
subcontractor and another party delegating or assigning,
in whole or in part, the making or furnishing of any material
or any service required for the performance of the Contract.
1.13
"State" means the State of Arizona and Department or
Agency of the State that executes the Contract.
liZ! RESPONSE: Evercom has read and understands.
2
2.1
Inquiries
Duty to Examine. It is the responsibility of each Offeror to
examine the entire Solicitation, seek clarification in writing
(inquiries), and examine its Offer for accuracy before
submitting the Offer. Lack of care in preparing an Offer shall
not be grounds for modifying or withdrawing the Offer after
the Offer due date and time, nor shall it give rise to any
Contract claim.
liZ! RESPONSE: Evercom has read, understands and will
)
comply.
2.2
Solicitation Contact Person. Any inquiry related to a
Solicitation, including any requests for or inquiries
regarding standards referenced in the Solicitation, shall
be directed solely to the Solicitation contact person. The
Offeror shall not contact or direct inquiries concerning this
Solicitation to any other State employee unless the
Solicitation specifically identifies a person other than the
Solicitation contact person as a contact.
liZ! RESPONSE: Evercom has read, understands and will
comply.
2.3
)
Submission of Inquiries. The Procurement Officer or the
person identified in the Solicitation as the contact for
inquiries, except at the Pre-Offer Conference, may
require that an inquiry be submitted in writing. Any
inquiry related to a Solicitation shall refer to the
appropriate Solicitation number, page and paragraph. Do
not place the Solicitation number on the outside of the
envelope containing that inquiry, since it may then be
identified as an Offer and not be opened until after the Offer
81:> EVER COM
)
UNIFORM INSTRUCTIONS TO OFFERORS
A SUBSIDIARY OF SECURUS
TECHNOLOGIE.S
due date and time. The State shall consider the relevancy
of the inquiry but is not required to respond in writing.
o
2.4
o
2.5
o
)
2.6
o
2.7
o
2.8
)
RESPONSE: Evercom has read, understands and will
comply.
Timeliness. Any inquiry or exception to the Solicitation shall
be submitted as soon as possible and should be submitted
at least seven days before the Offer due date and time
for review and determination by the State. Failure to do so
may result in the inquiry not being considered for a
Solicitation Amendment.
RESPONSE: Evercom has read, understands and will
comply.
No Right to Rely on Verbal Responses. An Offeror shall not
rely on verbal responses to inquiries. A verbal reply to an
inquiry does not constitute a modification of the Solicitation.
RESPONSE: Evercom has read, understands and will
comply.
Solicitation Amendments. The Solicitation shall only be
modified by a Solicitation Amendment.
RESPONSE: Evercom has read and understands.
Pre-Offer Conference. If a Pre-Offer conference has been
scheduled under this Solicitation, the date, time and location
shall appear on the Solicitation cover sheet or elsewhere in
the Solicitation. Offerors should raise any questions about
the Solicitation or the procurement at that time. An
Offeror may not rely on any verbal responses to questions
at the conference. Material issues raised at the
conference that result in changes to the Solicitation shall be
answered solely through a written Solicitation Amendment.
RESPONSE: Evercom has read, understands and will
comply.
Persons With Disabilities. Persons with a disability may
request a reasonable accommodation, such as a sign
language interpreter, by contacting the Solicitation contact
person. Requests shall be made as early as possible to
I(:)
UNIFORM INSTRUCTIONS TO OFFERORS
eVE ReOM
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
allow time to arrange the accommodation.
o
RESPONSE: Evercom has read, understands and will
comply.
3 Offer Preparation
3.1
o
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3.2
o
3.3
o
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Forms: No Facsimile, Telegraphic or Electronic Mail
Offers. An Offer shall be submitted either on the forms
provided in this Solicitation or their substantial equivalent.
Any substitute document for the forms provided in this
Solicitation must be legible and contain the same
information requested on the forms, unless the Solicitation
indicates otherwise. A facsimile, telegraphic, mailgram or
electronic mail Offer shall be rejected if submitted in
response to requests for proposals or invitation for bids,
unless the Solicitation indicated otherwise.
RESPONSE: Evercom has read, understands and will
comply.
Typed or Ink: Corrections. The Offer shall be typed or in
ink. Erasures, interlineations or other modifications in the
Offer shall be initialed in ink by the person signing the Offer.
Modifications shall not be permitted after Offers have been
opened except as otherwise provided under applicable
law.
RESPONSE: Evercom has read, understands and will
comply.
Evidence of Intent to be Bound. The Offer and Acceptance
form within the Solicitation shall be submitted with the
Offer and shall include a signature (or acknowledgment
for electronic submissions, when authorized) by a person
authorized to sign the Offer. The signature shall signify
the Offeror's intent to be bound by the Offer and the terms of
the Solicitation and that the information provided is true,
accurate and complete. Failure to submit verifiable
evidence of a intent to be bound, such as an original
signature, shall result in rejection of the Offer.
RESPONSE: Evercom has read, understands and will
comply.
II> EVERCOM
UNiFORM INSTRUCTIONS TO OFFERORS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
3.4
o
Exceptions to Terms and Conditions. All exceptions
included with the Offer shall be submitted in a clearly
identified separate section of the Offer in which the
Offeror clearly identifies the specific paragraphs of the
Solicitation where the exceptions occur. Any exceptions not
included in such a section shall be without force and effect in
any resulting Contract unless such exception is specifically
accepted by the Procurement Officer in a written statement.
The Offeror's preprinted or standard terms will not be
considered by the State as a part of any resulting Contract.
RESPONSE: Evercom has read, understands and will
comply.
3.4.1
Invitation for Bids: An Offer that takes exception to a
material requirement of any part of the Solicitation,
including terms and conditions, shall be rejected.
3.4.2 Request for Proposals: All exceptions that are
contained in the Offer may negatively affect
the State's proposal evaluation based on the
evaluation criteria as stated in the Solicitation
or result in rejection of the Offer. An Offer that takes
exception to any material requirement of the
Solicitation may be rejected.
o
3.5
o
3.6
o
3.7
)
RESPONSE: Evercom has read, understands and will
comply.
Subcontracts. Offerors shall clearly list any proposed
subcontractors and the subcontractor's proposed
responsibilities in the Offer.
RESPONSE: Evercom has read, understands and will
comply.
Cost of Offer Preparation. The State will not reimburse any
Offeror the cost of responding to a Solicitation.
RESPONSE: Evercom has read, understands and will
comply.
Solicitation Amendments. Each Solicitation Amendment shall
be signed with an original signature by the person signing the
Offer, and shall be submitted no later than the Offer due date
and time. Failure to return a signed (or acknowledgment for
11:>. E VERCOM
)
UNIFORM INSTRUCTIONS TO OFFERORS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
electronic submission, when authorized) copy of a
Solicitation Amendment may result in rejection of the Offer.
o
RESPONSE: Evercom has read, understands and will
comply.
3.8
o
Federal Excise Tax. The State of Arizona is exempt
from certain Federal Excise Tax on manufactured goods.
Exemption Certificates will be provided by the State.
RESPONSE: Evercom has read, understands and will
comply.
3.9
o
Provision of Tax Identification Numbers. Offerors are
required to provide their Arizona Transaction Privilege Tax
Number and/or Federal Tax Identification number in the
space provided on the Offer and Acceptance form.
RESPONSE: Evercom has read, understands and will
comply.
3.10
)
o
RESPONSE: Evercom has read, understands and will
comply.
3.11
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Employee Identification. Offeror agrees to provide an
employee identification number or social security number to
the State for the purposes of reporting to appropriate taxing
authorities, monies paid by the State under this Contract. If
the Federal identifier of the Offeror is a social security
number, this number is being requested solely for tax
reporting purposes and will be shared only with appropriate
State and Federal officials. This submission is mandatory
under 26 U.S.C. §6041A.
Identification of Taxes in Offer. The State of Arizona is
subject to all applicable State and local transaction privilege
taxes. All applicable taxes shall be identified as a separate
item offered in the Solicitation when applicable, the tax rate
and amount shall be identified on the price sheet. At all
times, payment of taxes and the determination of applicable
taxes are the sole responsibility of the Contractor.
RESPONSE: Evercom has read, understands and will
comply.
UNIFORM INSTRUCTIONS TO OFFERORS
IIJEVE R COM
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
3.12
Disclosure. If the firm, business or person submitting this
Offer has been debarred, suspended or otherwise lawfully
precluded from participating in any public procurement
activity, including being disapproved as a subcontractor with
any Federal, State or local government, or if any such
preclusion from participation from any public procurement
activity is currently pending, the Offeror shall fully explain
the circumstances relating to the preclusion or proposed
preclusion in the Offer. The Offeror shall include a letter
with its Offer setting forth the name and address of the
governmental unit, the effective date of this suspension or
debarment, the duration of the suspension or debarment,
and the relevant circumstances relating to the suspension or
debarment. If suspension or debarment is currently
pending, a detailed description of all relevant
circumstances including the details enumerated above shall
be provided.
til RESPONSE: Evercom has read, understands and will
comply.
)
3.13
Solicitation Order of Precedence. In the event of a conflict in
the provisions of this Solicitation, the following shall prevail
in the order set forth below:
3.13.1 Special Terms and Conditions;
3.13.2 Uniform Terms and Conditions;
3.13.3 Statement or Scope of Work;
3.13.4 Specifications;
3.13.5 Attachments;
3.13.6 Exhibits;
3.13.7 Special Instructions to Offerors;
3.13.8 Uniform Instructions to Offerors.
3.13.9 Other documents referenced or included in the
Solicitation.
til RESPONSE: Evercom has read, understands and will
comply.
3.14
Deliverv. Unless stated otherwise in the Solicitation, all
prices shall be F.O.B. Destination and shall include all
freight, delivery and unloading at the destination(s).
til RESPONSE: Evercom has read, understands and will
)
comply.
II:> EVE ReOM
UNIFORM INSTRUCTIONS TO OFFERORS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
3.15
o
RESPONSE: Evercom has read, understands and will
comply.
3.16
o
Offshore Performance of Work Prohibited. Due to
security and identity protection concerns, direct services
under this contract shall be performed within the borders of
the United States. Any services that are described in the
specifications or scope of work that directly serve the State
of Arizona or its clients and may involve access to secure or
sensitive data or personal client data or development or
modification of software for the State shall be performed
within the borders of the United States. Unless specifically
stated otherwise in the specifications, this definition does not
apply to indirect or "overhead" services, redundant back-up
services or services that are incidental to the performance of
the contract. This provision applies to work performed by
subcontractors at all tiers. Offerors shall declare all
anticipated offshore services in the proposal.
Electronic and Information Technology. Any electronic or
information technology offered to the State of Arizona under
this solicitation shall comply with A.R.S. §41-2531 and §412532 and Section 508 of the Rehabilitation Act of 1973,
which requires that employees and members of the public
shall have access to and use of information technology that
is comparable to the access and use by employees and
members of the public who are not individuals with
disabilities. If the offeror believes that compliance with this
requirement poses an Undue Burden, the offeror shall notify
the procurement officer in writing at least five days before
the offer due date and time.
RESPONSE: Evercom has read, understands and will
comply.
4 Submission of Offer
4.1
)
Sealed Envelope or Package. Except for electronic
submissions, when authorized, each Offer shall be
submitted to the submittal location identified in this
Solicitation. Offers should be submitted in a sealed
envelope or container. The envelope or container should
be clearly identified with name of the Offeror and
Solicitation number. The State may open envelopes or
II> EVERCOM
)
UNIFORM INSTRUCTIONS TO OFFERORS
A SUBSIDIARY OF SECURUS
TECHNOLOGIf:s
containers to identify contents if the envelope or container
is not clearly identified.
o
4.2
o
4.3
)
o
4.4
RESPONSE: Evercom has read, understands and will
comply.
Offer Amendment or Withdrawal. An Offer may not be
amended or withdrawn after the Offer due date and time
except as otherwise provided under applicable law.
RESPONSE: Evercom has read, understands and will
comply.
Public Record. All Offers submitted and opened are public
records and must be retained by the State. Offers shall be
open to public inspection after Contract award, except for
such Offers deemed to be confidential by the State. If an
Offeror believes that information in its Offer should remain
confidential, it shall indicate as confidential the specific
information and submit a statement with its Offer detailing
the reasons that the information should not be disclosed.
Such reasons shall include the specific harm or prejudice
which may arise. The State shall determine whether the
identified information is confidential pursuant to the Arizona
Procurement Code.
RESPONSE: Evercom has read, understands and will
comply.
Non-Collusion, Employment, and Services. By signing the
Offer and Acceptance form or other official Contract form,
the Offeror certifies that:
4.4.1 The Offeror did not engage in collusion or other anticompetitive practices in connection with the
preparation or submission of its Offer; and
4.4.2 The Offeror does not discriminate against any
employee or applicant for employment or person to
whom it provides services because of race, color,
religion, sex, national origin, or disability, and that it
complies with all applicable Federal, State and
local laws and executive orders regarding
employment.
)
UNIFORM INSTRUCTIONS TO OFFERORS
.:>EVERCOM
)
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
o
RESPONSE: Evercom has read, understands and will
comply.
5 Evaluation
5.1
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5.2
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5.3
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5.4
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5.5
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Unit Price Prevails. In the case of discrepancy between
the unit price or rate and the extension of that unit price or
rate, the unit price or rate shall govern.
RESPONSE: Evercom has read, understands and will
comply.
Taxes. Arizona transaction privilege and use taxes shall
not be considered for evaluation.
RESPONSE: Evercom has read, understands and will
comply.
Late Offers. An Offer submitted after the exact Offer due
date and time shall be rejected.
RESPONSE: Evercom has read, understands and will
comply.
Disqualification. An Offeror (including any of its
principals) who is currently debarred, suspended or
otherwise lawfully prohibited from any public procurement
activity shall have its Offer rejected.
RESPONSE: Evercom has read, understands and will
comply.
Offer Acceptance Period. An Offeror submitting an Offer
under this Solicitation shall hold its Offer open for the
number of days from the Offer due date that is stated in the
Solicitation. If the Solicitation does not specifically state a
number of days for Offer acceptance, the number of days
shall be one hundred-twenty (120). If a Final Proposal
Revision is requested pursuant to a Request for Proposals,
an Offeror shall hold its Offer open for one hundred-twenty
(120) days from the Final Proposal Revision due date.
RESPONSE: Evercom has read, understands and will
comply.
II> I: V fER COM
)
UNIFORM INSTRUCTIONS TO OFFERORS
A SUBSIDIARY OF SECURUS
TECHNOLOGiES
5.6
Waiver and Rejection Rights. Notwithstanding any other
provision of the Solicitation, the State
reserves the right to:
5.6.1 Waive any minor informality;
5.6.2 Reject any and all Offers or portions thereof; or
5.6.3 Cancel a Solicitation.
o
RESPONSE: Evercom has read, understands and will
comply.
6 Award
6.1
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o
6.2
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6.3
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Number or Types of Awards. The State reserves the right
to make multiple awards or to award a Contract by
individual line items or alternatives, by group of line items
or alternatives, or to make an aggregate award, or regional
awards, whichever is most advantageous to the State. If the
Procurement Officer determines that an aggregate award to
one Offeror is not in the State's best interest, all or none
Offers shall be rejected.
RESPONSE: Evercom has read, understands and will
comply.
Contract Inception. An Offer does not constitute a Contract
nor does it confer any rights on the Offeror to the award of a
Contract. A Contract is not created until the Offer is accepted
in writing by the Procurement Officer's signature on the
Offer and Acceptance form. A notice of award or of the
intent to award shall not constitute acceptance of the Offer.
RESPONSE: Evercom has read, understands and will
comply.
Effective Date. The effective date of this Contract shall be
the date that the Procurement Officer signs the Offer and
Acceptance form or other official Contract form, unless
another date is specifically stated in the Contract.
RESPONSE: Evercom has read, understands and will
comply.
7 Protests. A protest shall comply with and be resolved
according to Arizona Revised Statutes Title 41, Chapter 23,
II.> EVER COM
)
UNIFORM INSTRUCTIONS TO OFFERORS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
Article 9 and rules adopted thereunder. Protests shall be in
writing and be filed with both the Procurement Officer of the
purchasing agency and with the State Procurement
Administrator. A protest of a Solicitation shall be received by
the Procurement Officer before the Offer due date. A protest of
a proposed award or of an award shall be filed within ten (10)
days after the protester knows or should have known the basis
of the protest. A protest shall include:
7.1
7.2
7.3
7.4
7.5
The name, address and telephone number of the
protester;
The signature of the protester or its representative;
Identification of the purchasing agency and the
Solicitation or Contract n um ber;
A detailed statement of the legal and factual grounds of
the protest including copies of relevant
documents; and
The form of relief requested.
Ii"! RESPONSE: Evercom has read, understands and will
comply.
)
8 Comments Welcome. The State Procurement Office
periodically reviews the Uniform Instructions to Offerors and
welcomes any comments you may have. Please submit your
comments to: State Procurement Administrator, State
Procurement Office, 100 North 15th Avenue, Suite 104,
Phoenix, Arizona 85007.
Ii"! RESPONSE: Evercom has read, understands and will
comply.
)
i
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\
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II> EVERCOM
)
UNIFORM TERMS AND CONDlT!ONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
1 Definition of Terms. As used in this Solicitation and any
resulting Contract, the terms listed below are defined as
follows:
1.1
''Attachment'' means any item the Solicitation requires the
Offeror to submit as part of the Offer.
1.2
"Contract" means the combination of the Solicitation,
including the Uniform and Special Instructions to
Offerors, the Uniform and Special Terms and Conditions,
and the Specifications and Statement or Scope of Work; the
Offer and any Final Proposal Revisions; and any Solicitation
Amendments or Contract Amendments.
1.3
" Contract Amendment" means a written document signed by
the Procurement Officer that is issued for the purpose of
making changes in the Contract.
1.4
"Contractor" means any person who has a Contract with the
State.
1.5
"Days" means calendar days unless otherwise specified.
1.6
"Exhibit" means any item labeled as an Exhibit in the
Solicitation or placed in the Exhibits section of the
Sol icitation.
1.7
"Gratuity" means a payment, loan, subscription, advance,
deposit of money, services, or anything of more than
nominal value, present or promised, unless consideration of
substantially equal or greater value is received.
1.8
"Materials" means all property, including equipment,
supplies, printing, insurance and leases of property but does
not include land, a permanent interest in land or real
property or leasing space.
1.9
"Procurement Officer" means the person, or his or her
designee, duly authorized by the State to enter into and
administer Contracts and make written determinations with
respect to the Contract.
1.10
"Services" means the furnishing of labor, time or effort by a
)
)
I[)
)
UNIFORM TERMS AND CONDITIONS
EVERCOM
A SUBSIDIARY OF SECURUS
TECHNOLOGiE:S
Contractor or subcontractor which does not involve the
delivery of a specific end product other than required
reports and performance, but does not include
employment agreements or collective bargaining
agreements.
1.11
"Subcontract" means any Contract, express or implied,
between the Contractor and another party or between a
subcontractor and another party delegating or assigning,
in whole or in part, the making or furnishing of any material
or any service required for the performance of the Contract.
1.12
"State" means the State of Arizona and Department or
Agency of the State that executes the Contract.
1.13
"State Fiscal Year" means the period beginning with July 1
and ending June 30.
o
RESPONSE: Evercom has read and understands.
2 Contract Interpretation
)
2.1
Arizona Law. The Arizona law applies to this Contract
including, where applicable, the Uniform Commercial Code
as adopted by the State of Arizona and the Arizona
Procurement Code, Arizona Revised Statutes (A.R.S.) Title
41 , Chapter 23, and its implementing rules, Arizona
Administrative Code (A.A.C.) Title 2, Chapter 7.
0' RESPONSE: Evercom has read, understands and will
comply.
2.2
o
2.3
)
Implied Contract Terms. Each provision of law and any
terms required by law to be in this Contract are a part of
this Contract as if fully stated in it.
RESPONSE: Evercom has read, understands and will
comply.
Contract Order of Precedence. In the event of a conflict
in the provisions of the Contract, as accepted by the State
and as they may be amended, the following shall prevail in
the order set forth below:
2.3.1 Special Terms and Conditions;
2.3.2 Uniform Terms and Conditions;
I(:)
UNIFORM TERMS AND CONDITIONS
r::V ERe OM
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
2.3.3
2.3.4
2.3.5
2.3.6
2.3.7
Statement or Scope of Work;
Specifications;
Attachments;
Exhibits;
Documents referenced or included in the Solicitation.
fi:l RESPONSE: Evercom has read, understands and will
comply.
2.4
Relationship of Parties. The Contractor under this Contract is
an independent Contractor. Neither party to this Contract
shall be deemed to be the employee or agent of the
other party to the Contract.
fi:l RESPONSE: Evercom has read, understands and will
comply.
2.5
Severability. The provisions of this Contract are severable.
Any term or condition deemed illegal or invalid shall not
affect any other term or condition of the Contract.
fi:l RESPONSE: Evercom has read, understands and will
comply.
2.6
No Parol Evidence. This Contract is intended by the parties
as a final and complete expression of their agreement. No
course of prior dealings between the parties and no usage of
the trade shall supplement or explain any terms used in this
document and no other understanding either oral or in
writing shall be binding.
fi:l RESPONSE: Evercom has read, understands and will
comply.
2.7
No Waiver. Either party's failure to insist on strict
performance of any term or condition of the Contract shall
not be deemed a waiver of that term or condition even if
the party accepting or acquiescing in the nonconforming
performance knows of the nature of the performance and
fails to object to it.
fi:l RESPONSE: Evercom has read, understands and will
comply.
)
2.8
Offshore Performance of Work Prohibited.
Due to
&I=>
UNIFORM TERMS AND CONDITiONS
EVE R COM
A SUBSIDIARY OF StCURUS
l'ECI-INOLOGIES
security and identity protection concerns, direct services
under this contract shall be performed within the borders of
the United States. Any services that are described in the
specifications or scope of work that directly serve the State
of Arizona or its clients and may involve access to secure or
sensitive data or personal client data or development or
modification of software for the State shall be performed
within the borders of the United States. Unless specifically
stated otherwise in the specifications, this definition does
not apply to indirect or "overhead" services, redundant backup services or services that are incidental to the performance
of the contract. This provision applies to work performed by
subcontractors at all tiers.
o
2.9
)
o
)
RESPONSE: Evercom has read, understands and will
comply.
Ownership of Intellectual Property. Any and all
intellectual property, including but not limited to copyright,
invention, trademark, tradename, service mark, and/or
trade secrets created or conceived pursuant to or as a
result of this Contract and any related subcontract
("Intellectual Property"), shall be work made for hire and the
State shall be considered the creator of such Intellectual
Property. The agency, department, division, board or
commission of the State of Arizona requesting the issuance
of this Contract shall own (for and on behalf of the State)
the entire right, title and interest to the Intellectual Property
throughout the world. Contractor shall notify the State, within
thirty (30) days, of the creation of any Intellectual Property by
it or its subcontractor(s). Contractor, on behalf of itself and
any subcontractor(s), agrees to execute any and all
document(s) necessary to assure ownership of the
Intellectual Property vests in the State and shall take no
affirmative actions that might have the effect of vesting all
or part of the Intellectual Property in any entity other than
the State. The Intellectual Property shall not be disclosed by
the Contractor or its subcontractor(s) to any entity not the
State without the express written authorization of the
agency, department, division, board or commission of the
State of Arizona requesting the issuance of this Contract.
RESPONSE: Evercom has read, understands and will
comply.
11:). tVERCQM
)
UNIFORM TERMS AND CONDITIONS
A SUBSIDIARY OF SEGURUS
TECHNOLOGIES
Evercom generally agrees except that we believe the
services offered through this proposal should not
considered works for hire. Evercom provides services
based on its own Intellectual Property and such
Intellectual Property will be owned by Evercom.
3 Contract Administration and Operation
3.1
o
3.2
)
o
3.3
o
3.4
)
Records. UnderA.R.S. § 35-214 and § 35-215, the
Contractor shall retain and shall contractually require each
subcontractor to retain all data and other "records" relating
to the acquisition and performance of the Contract for a
period of five (5) years after the completion of the Contract.
All records shall be subject to inspection and audit by the
State at reasonable times. Upon request, the Contractor
shall produce a legible copy of any or all such records.
RESPONSE: Evercom has read, understands and will
comply.
Non-Discrimination. The Contractor shall comply with State
Executive Order No. 99-4 and all other applicable Federal
and State laws, rules and regulations, including the
Americans with Disabilities Act.
RESPONSE: Evercom has read, understands and will
comply.
Audit. Pursuant to A.R.S. § 35-214, at any time during
the term of this Contract and five (5) years thereafter, the
Contractor's or any subcontractor's books and records
shall be subject to audit by the State and, where applicable,
the Federal Government, to the extent that the books and
records relate to the performance of the Contract or
Subcontract.
RESPONSE: Evercom has read, understands and will
comply.
Facilities Inspection and Materials Testing. The Contractor
agrees to permit access to its facilities, subcontractor
facilities and the Contractor's processes or services, at
reasonable times for inspection of the facilities or materials
covered under this Contract. The State shall also have the
right to test, at its own cost, the materials to be supplied
If)
)
UNIFORM TERMS AND CONDITiONS
eVE ReOM
A SUBSIDIARV OF SECURUS
TECHNOLOGIES
under this Contract. Neither inspection at the Contractor's
facilities nor materials testing shall constitute final acceptance
of the materials or services. If the State determines noncompliance of the materials, the Contractor shall be
responsible for the payment of all costs incurred by the
State for testing and inspection.
fiil RESPONSE: Evercom has read, understands and will
comply.
3.5
)
Notices. Notices to the Contractor required by this
Contract shall be made by the State to the person indicated
on the Offer and Acceptance form submitted by the
Contractor unless otherwise stated in the Contract.
Notices to the State required by the Contract shall be
made by the Contractor to the Solicitation Contact Person
indicated on the Solicitation cover sheet, unless otherwise
stated in the Contract. An authorized Procurement Officer
and an authorized Contractor representative may change
their respective person to whom notice shall be given by
written notice to the other and an amendment to the
Contract shall not be necessary.
fiil RESPONSE: Evercom has read, understands and will
comply.
3.6
Advertising. Publishing and Promotion of Contract. The
Contractor shall not use, advertise or promote information
for commercial benefit concerning this Contract without the
prior written approval of the Procurement Officer.
fiil RESPONSE: Evercom has read, understands and will
comply.
3.7
)
Property of the State. Any materials, including reports,
computer programs and other deliverables, created under
this Contract are the sole property of the State. The
Contractor is not entitled to a patent or copyright on those
materials and may not transfer the patent or copyright
to anyone else. The Contractor shall not use or release
these materials without the prior written consent of the
State.
fiil RESPONSE: Evercom has read, understands and agrees
for those services that are works for hire.
-=>
UNIFORM TERMS AND CONDITIONS
t; VER COM
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
Evercom's position is that the basic services offered
through this proposal are not considered works for hire.
Evercom provides services based on its own Intellectual
Property and such Intellectual Property will be owned by
Evercom.
3.8
o
)
Electronic and Information Technology. Unless
specifically authorized in the Contract, any electronic or
information technology offered to the State of Arizona
under this Contract shall comply with A.R.S. §41-2531 and
§41-2532 and Section 508 of the Rehabilitation Act of 1973,
which requires that employees and members of the
public shall have access to and use of information
technology that is comparable to the access and use by
employees and members of the public who are not
individuals with disabilities.
RESPONSE: Evercom has read, understands and will
comply.
4 Costs and Payments
4.1
o
4.2
o
4.3
Payments. Payments shall comply with the requirements of A.
R. S. Titles 35 and 41, Net 30 days. Upon receipt and
acceptance of goods or services, the Contractor shall
submit a complete and accurate invoice for payment from
the State within thirty (30) days.
RESPONSE: Evercom has read, understands and will
comply.
Delivery. Unless stated otherwise in the Contract, all prices
shall be F. O. B. Destination and shall include all freight
delivery and unloading at the destination.
RESPONSE: Evercom has read, understands and will
comply.
Applicable Taxes.
4.3.1
)
Payment of Taxes. The Contractor shall be
responsible for paying all applicable taxes.
4.3.2 State and Local Transaction Privilege Taxes.
The
II> EVE RCOM
UNIFORM TERMS AND C()NDlT!ONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
State of Arizona is subject to all applicable State
and local transaction privilege taxes. Transaction
privilege taxes apply to the sale and are the
responsibility of the seller to remit. Failure to collect
taxes from the buyer does not relieve the seller from
its obligation to remit taxes.
4.3.3 Tax Indemnification. Contractor and all
subcontractors shall pay all Federal, State and local
taxes applicable to its operation and any persons
employed by the Contractor.
Contractor shall, and require all subcontractors to
hold the State harmless from any responsibility for
taxes, damages and interest, if applicable,
contributions required under Federal, and/or State
and local laws and regulations and any other costs
including transaction privilege taxes, unemployment
compensation insurance, social security and worker's
compensation.
4.3.4 I.R.S. W9 Form. In order to receive payment, the
Contractor shall have a current I.R.S. W9 Form on
file with the State of Arizona, unless not required by
law.
)
o
4.4
o
4.5
)
RESPONSE: Evercom has read, understands and will
comply.
Availability of Funds for the Next State Fiscal Year. Funds
may not presently be available for performance under this
Contract beyond the current State fiscal year. No legal
liability on the part of the State for any payment may arise
under this Contract beyond the current State fiscal year
until funds are made available for performance of this
Contract.
RESPONSE: Evercom has read, understands and will
comply.
Availability of Funds for the Current State Fiscal Year.
Should the State Legislature enter back into session and
reduce the appropriations or for any reason and these
goods or services are not funded, the State may take any of
the following actions;
-=>. I: VI:R c: OM
)
UNIFORM TERMS AND CONDlT!ONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
4.5.1 Accept a decrease in price offered by the
Contractor;
4.5.2 Cancel the Contract;
4.5.3 Cancel the Contract and re-solicit the requirements.
o
RESPONSE: Evercom has read, understands and will
comply.
5 Contract Changes
5.1
)
o
5.2
Amendments. This Contract is issued under the authority of
the Procurement Officer who signed this Contract. The
Contract may be modified only through a Contract
Amendment within the scope of the Contract. Changes to
the Contract, including the addition of work or materials, the
revision of payment terms, or the substitution of work or
materials, directed by a person who is not specifically
authorized by the procurement officer in writing or made
unilaterally by the Contractor are violations of the
Contract and of applicable law. Such changes,
including unauthorized written Contract Amendments shall
be void and without effect, and the Contractor shall not be
entitled to any claim under this Contract based on those
changes.
RESPONSE: Evercom has read, understands and will
comply.
Subcontracts. The Contractor shall not enter into any
subcontract under this Contract for the performance of this
Contract without the advance written approval of the
Procurement Officer.
The Contractor shall clearly list any proposed
subcontractors and the subcontractor's proposed
responsibilities. The subcontract shall incorporate by
reference the terms and conditions of this Contract.
o
5.3
)
RESPONSE: Evercom has read, understands and will
comply.
Assignment and Delegation. The Contractor shall not assign
any right nor delegate any duty under this Contract without
the prior written approval of the Procurement Officer. The
II:> EVERCOM
UN!FORM TERMS AND CONDITIONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
State shall not unreasonably withhold approval.
o
RESPONSE: Evercom has read, understands and will
comply.
6
Risk and Liability
6.1
o
6.2
)
o
)
Risk of Loss. The Contractor shall bear all loss of
conforming material covered under this Contract until
received by authorized personnel at the location deSignated
in the purchase order or Contract. Mere receipt does not
constitute final acceptance. The risk of loss for
nonconforming materials shall remain with the Contractor
regardless of receipt.
RESPONSE: Evercom has read, understands and will
comply.
Indemnification.
6.2.1 ContractorNendor Indemnification (Not Public
Agency). The parties to this Contract agree that the
State of Arizona, its departments, agencies, boards
and commissions shall be indemnified and held
harmless by the Contractor for the vicarious liability of
the State as a result of entering into this Contract.
However, the parties further agree that the State of
Arizona, its departments, agencies, boards and
commissions shall be responsible for its own
negligence. Each party to this Contract is
responsible for its own negligence.
RESPONSE: Evercom has read, understands and will
comply.
6.2.2 Public Agency Language Only. Each party (as
'indemnitor') agrees to indemnify, defend, and hold
harmless the other party (as 'indemnitee') from and
against any and all claims, losses, liability, costs, or
expenses (including reasonable attorney's fees)
(hereinafter collectively referred to as 'claims')
arising out of bodily injury of any person (including
death) or property damage but only to the extent that
such claims which result in vicarious/derivative
liability to the indemnitee, are caused by the act,
omission, negligence, misconduct, or other fault of
II:> EVE ReOM
UNIFORM TERMS AND CONDlT!ONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
the indemnitor, its' officers, officials, agents,
employees, or volunteers.
o
6.3
o
6.4
)
RESPONSE: Evercom has read, understands and will
comply.
Indemnification - Patent and Copyright. The Contractor
shall indemnify and hold harmless the State against any
liability, including costs and expenses, for infringement of any
patent, trademark or copyright arising out of Contract
performance or use by the State of materials furnished or
work performed under this Contract. The State shall
reasonably notify the Contractor of any claim for which it
may be liable under this paragraph. If the Contractor is
insured pursuant to A.R.S. § 41-621 and § 35-154, this
section shall not apply.
RESPONSE: Evercom has read, understands, will comply,
but reserves the right to negotiate further.
Force Majeure.
6.4.1 Except for payment of sums due, neither party shall
be liable to the other nor deemed in default under
this Contract if and to the extent that such party's
performance of this Contract is prevented by reason
of force majeure. The term "force majeure" means
an occurrence that is beyond the control of the party
affected and occurs without its fault or negligence.
Without limiting the foregoing, force majeure includes
acts of God; acts of the public enemy; war; riots;
strikes; mobilization; labor disputes; civil disorders;
fire; flood; lockouts; injunctions-intervention-acts; or
failures or refusals to act by government authority;
and other similar occurrences beyond the control of
the party declaring force majeure which such party is
unable to prevent by exercising reasonable
diligence.
o
RESPONSE: Evercom has read, understands and will
comply.
6.4.2 Force Majeure shall not include the following
occurrences:
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)
UN!FORM TERMS AND CONDITIONS
A SUBSIOIARY OF SECURUS
TECHNOLOGIES
6.4.2.1 Late delivery of equipment or materials
caused by congestion at a manufacturer's plant
or elsewhere, or an oversold condition of the
market;
6.4.2.2Late performance by a subcontractor unless
the delay arises out of a force majeure
occurrence in accordance with this force
majeure term and condition; or
6.4.2.3Inability of either the Contractor or any
subcontractor to acquire or maintain any
required insurance, bonds, licenses or
permits.
o
RESPONSE: Evercom has read, understands and will
comply.
6.4.3 If either party is delayed at any time in the progress
of the work by force majeure, the delayed party shall
notify the other party in writing of such delay, as soon
as is practicable and no later than the following
working day, of the commencement thereof and
shall specify the causes of such delay in such notice.
Such notice shall be delivered or mailed certifiedreturn receipt and shall make a specific reference to
this article, thereby invoking its provisions. The
delayed party shall cause such delay to cease as soon
as practicable and shall notify the other party in
writing when it has done so. The time of completion
shall be extended by Contract Amendment for a
period of time equal to the time that results or effects
of such delay prevent the delayed party from
performing in accordance with this Contract.
)
o
RESPONSE: Evercom has read, understands and will
comply.
6.4.4 Any delay or failure in performance by either party
hereto shall not constitute default hereunder or give
rise to any claim for damages or loss of anticipated
profits if, and to the extent that such delay or failure is
caused by force majeure.
o
RESPONSE: Evercom has read, understands and will
comply.
)
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UNIFORM TERMS ANI) CONDIT!ONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
6.5
o
Third Party Antitrust Violations. The Contractor assigns to
the State any claim for overcharges resulting from antitrust
violations to the extent that those violations concern
materials or services supplied by third parties to the
Contractor, toward fulfillment of this Contract.
RESPONSE: Evercom has read and understands.
As a sole source provider, Evercom does not believe that
the above paragraph has application to the services offered
through our proposal. However, we are willing to discuss
this further.
7 Warranties
7.1
o
)
7.2
Liens. The Contractor warrants that the materials supplied
under this Contract are free of liens and shall remain free of
liens.
RESPONSE: Evercom has read, understands and will
comply.
Quality. Unless otherwise modified elsewhere in these
terms and conditions, the Contractor warrants that, for one
(1) year after acceptance by the State of the materials,
they shall be:
7.2.1 Of a quality to pass without objection in the trade
under the Contract description;
7.2.2 Fit for the intended purposes for which the materials
are used;
7.2.3 Within the variations permitted by the Contract and are
of even kind, quantity, and quality
within each unit and among all units;
7.2.4 Adequately contained, packaged and marked as the
Contract may require; and
7.2.5 Conform to the written promises or affirmations of
fact made by the Contractor.
o
7.3
)
RESPONSE: Evercom has read, understands and will
comply.
Fitness. The Contractor warrants that any material supplied
to the State shall fully conform to all requirements of the
Contract and all representations of the Contractor, and
11=> EVE ReOM
)
UNIFORM TERMS AND CONDITIONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
shall be fit for all purposes and uses required by the
Contract.
o
7.4
o
7.5
Inspection/Testing. The warranties setforth in
subparagraphs 7.1 through 7.3 of this paragraph
are not affected by inspection or testing of or payment for
the materials by the State.
RESPONSE: Evercom has read, understands and will
comply,
Year 2000.
7.5.1 Notwithstanding any other warranty or disclaimer
of warranty in this Contract, the Contractor
warrants that all products delivered and all
services rendered under this Contract shall comply
in all respects to performance and delivery
requirements of the specifications and shall not be
adversely affected by any date-related data year 2000
issues. This warranty shall survive the expiration or
termination of this Contract. In addition, the defense
of force majeure shall not apply to the
Contractor's failure to perform specification
requirements as a result of any date-related data
year 2000 issues.
)
o
)
RESPONSE: Evercom has read, understands and will
comply,
RESPONSE: Evercom has read, understands and will
comply,
7.5.2 Additionally, notwithstanding any other warranty
or disclaimer of warranty in this Contract, the
Contractor warrants that each hardware, software,
and firmware product delivered under this Contract
shall be able to accurately process date/time data
(including but not limited to calculation, comparing,
and sequencing) from, into, and between the
twentieth and twenty-first centuries, and the
years 1999 and 2000 and leap year calculations,
to the extent that other information technology
utilized by the State in combination with the
information technology being acquired under this
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)
UNIFORM TERMS AND CONDITiONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
Contract properly exchanges date-time data with it. If
this Contract requires that the information technology
products being acquired perform as a system, or that
the information technology products being acquired
perform as a system in combination with other
State information technology, then this warranty
shall apply to the acquired products as a system.
The remedies available to the State for breach of this
warranty shall include, but shall not be limited to,
repair and replacement of the information technology
products delivered under this Contract. In addition,
the defense of force majeure shall not apply to the
failure of the Contractor to perform any specification
requirements as a result of any date-related data
year 2000 issues.
o
7.6
)
o
7.7
RESPONSE: Evercom has read, understands and will
comply.
Compliance With ADDlicable Laws. The materials and
services supplied under this Contract shall comply with all
applicable Federal, State and local laws, and the Contractor
shall maintain all applicable license and permit
requirements.
RESPONSE: Evercom has read, understands and will
comply.
Survival of Rights and Obligations after Contract Expiration
or Termination.
7.7.1 Contractor's Representations and Warranties. All
representations and warranties made by the
Contractor under this Contract shall survive the
expiration or termination hereof. In addition, the
parties hereto acknowledge that pursuant to A.R.S.
§ 12-510, except as provided in A.R.S. § 12-529,
the State is not subject to or barred by any
limitations of actions prescribed in A.R.S., Title 12,
Chapter 5.
o
RESPONSE: Evercom has read, understands and will
comply.
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II=> EVERCOM
UNIFORM TERMS AND CONDITIONS
A SUBSIDIARY OF SECURUS
Evercom will retain ownership of all equipment and will
remove the equipment upon termination of the contract.
TeCHNOLOGIES
7.7.2 Purchase Orders. The Contractor shall, in
accordance with all terms and conditions of the
Contract, fully perform and shall be obligated to
comply with all purchase orders received by the
Contractor prior to the expiration or termination
hereof, unless otherwise directed in writing by the
Procurement Officer, including, without limitation, all
purchase orders received prior to but not fully
performed and satisfied at the expiration or
termination of this Contract.
o
RESPONSE: Evercom has read, understands and will
comply.
8. State's Contractual Remedies
8.1
Right to Assurance. If the State in good faith has reason to
believe that the Contractor does not intend to, or is unable
to perform or continue performing under this Contract, the
Procurement Officer may demand in writing that the
Contractor give a written assurance of intent to perform.
Failure by the Contractor to provide written assurance within
the number of days specified in the demand may, at the
State's option, be the basis for terminating the Contract
under the Uniform Terms and Conditions or other rights and
remedies available by law or provided by the Contract.
)
o
RESPONSE: Evercom has read, understands and will
comply.
8.2
Stop Work Order.
8.2.1 The State may, at any time, by written order to the
Contractor, require the Contractor to stop all or any
part, of the work called for by this Contract for a
period(s) of days indicated by the State after the
order is delivered to the Contractor. The order shall
be specifically identified as a stop work order issued
under this clause. Upon receipt of the order, the
Contractor shall immediately comply with its terms
and take all reasonable steps to minimize the
incurrence of costs allocable to the work covered by
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UN!FORM TERMS AND CONDITIONS
EVE ReOM
A SUBSIOIARY OF SECURUS
TECHNOLOGIES
the order during the period of work stoppage.
8.2.2 If a stop work order issued under this clause is
canceled or the period of the order or any extension
expires, the Contractor shall resume work. The
Procurement Officer shall make an equitable
adjustment in the delivery schedule or Contract
price, or both, and the Contract shall be amended
in writing accordingly.
o
8.3
o
8.4
)
o
RESPONSE: Evercom has read, understands and will
comply.
Non-Exclusive Remedies. The rights and the remedies of
the State under this Contract are not
exclusive.
RESPONSE: Evercom has read, understands and will
comply.
Nonconforming Tender. Materials supplied under this
Contract shall fully comply with the Contract. The delivery
of materials or services or a portion of the materials or
services that do not fully comply constitutes a breach of
Contract. On delivery of nonconforming materials or
services, the State may terminate the Contract for default
under applicable termination clauses in the Contract,
exercise any of its rights and remedies under the Uniform
Commercial Code, or pursue any other right or remedy
available to it.
RESPONSE: Evercom has read, understands and will
comply.
The deliverables will materially comply with Contract.
8.5
)
Right of Offset, The State shall be entitled to offset against
any sums due the Contractor, any expenses or costs
incurred by the State, or damages assessed by the State
concerning the Contractor's nonconforming performance or
failure to perform the Contract, including expenses, costs
and damages described in the Uniform Terms and
Conditions.
II> EVE ReOM
)
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
UN!FORM TERMS AND CONDITIONS
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom reserves the right to negotiate the specific
application of this provision further.
9. Contract Termination
9.1
)
o
9.2
o
9.3
)
Cancellation for Conflict of Interest. Pursuant to A.R.S. §
38-511, the State may cancel this Contract within three (3)
years after Contract execution without penalty or further
obligation if any person significantly involved in initiating,
negotiating, securing, drafting or creating the Contract
on behalf of the State is or becomes at any time while the
Contract or an extension of the Contract is in effect an
employee of or a consultant to any other party to this
Contract with respect to the subject matter of the Contract.
The cancellation shall be effective when the Contractor
receives written notice of the cancellation unless the notice
specifies a later time. If the Contractor is a political
subdivision of the State, it may also cancel this Contract as
provided in A.R.S. § 38-511.
RESPONSE: Evercom has read, understands and will
comply.
Gratuities. The State may, by written notice, terminate this
Contract, in whole or in part, if the State determines that
employment or a Gratuity was offered or made by the
Contractor or a representative of the Contractor to any
officer or employee of the State for the purpose of
influencing the outcome of the procurement or securing
the Contract, an amendment to the Contract, or
favorable treatment concerning the Contract, including
the making of any determination or decision about
Contract performance. The State, in addition to any other
rights or remedies, shall be entitled to recover exemplary
damages in the amount of three (3) times the value of the
Gratuity offered by the Contractor.
RESPONSE: Evercom has read, understands and will
comply.
Suspension or Debarment. The State may, by written
notice to the Contractor, immediately terminate this
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UNIFORM TERMS AND CONDITIONS
t::VE ReOM
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
Contract if the State determines that the Contractor has
been debarred, suspended or otherwise lawfully prohibited
from participating in any public procurement activity,
including but not limited to, being disapproved as a
subcontractor of any public procurement unit or other
governmental body. Submittal of an Offer or execution
of a Contract shall attest that the Contractor is not
currently suspended or debarred. If the Contractor
becomes suspended or debarred, the Contractor shall
immediately notify the State.
o
9.4
)
o
RESPONSE: Evercom has read, understands and will
comply.
Termination for Convenience. The State reserves the right
to terminate the Contract, in whole or in part at any time,
when in the best interests of the State without penalty or
recourse. Upon receipt of the written notice, the
Contractor shall stop all work, as directed in the notice,
notify all subcontractors of the effective date of the
termination and minimize all further costs to the State. In
the event of termination under this paragraph, all
documents, data and reports prepared by the Contractor
under the Contract shall become the property of and be
delivered to the State upon demand. The Contractor shall
be entitled to receive just and equitable compensation for
work in progress, work completed and materials
accepted before the effective date of the termination.
The cost principles and procedures provided in A.A.C. R27-701 shall apply.
RESPONSE: Evercom has read, understands and will
comply.
Evercom antiCipates a termination for convenience will
allow for recovery of Evercom's costs including but not
limited to capital expenditures.
9.5
)
Termination for Default.
9.5.1 in addition to the rights reserved in the Contract, the
State may terminate the Contract in whole or in part
due to the failure of the Contractor to comply with any
term or condition of the Contract, to acquire and
maintain all required insurance policies, bonds,
l(:)evERcoM
)
UNIFORM TERMS AND CONDITIONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
licenses and permits, or to make satisfactory
progress in performing the Contract. The
Procurement Officer shall provide written notice of
the termination and the reasons for it to the
Contractor.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom requests a cure period of thirty (30) days after
written receipt of notice of default.
9.5.2 Upon termination under this paragraph, all goods,
materials, documents, data and reports prepared by
the Contractor under the Contract shall become
the property of and be delivered to the State on
demand.
o
RESPONSE: EVercom has read, understands and will
comply.
Evercom generally agrees except that Evercom will own all
billing records and retains all rights of ownership to its
IPS and Evercom's Intellectual Property.
)
9.5.3 The State may, upon termination of this Contract,
procure, on terms and in the manner that it deems
appropriate, materials or services to replace those
under this Contract. The Contractor shall be liable
to the State for any excess costs incurred by the
State in procuring materials or services in
substitution for those due from the Contractor.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom reserves the right to negotiate further.
9.6
o
)
Continuation of Performance Through Termination. The
Contractor shall continue to perform, in accordance with the
requirements of the Contract, up to the date of termination,
as directed in the termination notice.
RESPONSE: Evercom has read, understands and will
comply.
II:::> EV ERe 0 M
UN!FORM TERMS AND CONDITIONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
10
o
11
o
Contract Claims. All Contract claims or controversies
under this Contract shall be resolved according
to A.R.S. Title 41, Chapter 23, Article 9, and rules
adopted thereunder.
RESPONSE: Evercom has read, understands and will
comply.
Arbitration. The parties to this Contract agree to resolve
all disputes arising out of or relating to this
Contract through arbitration, after exhausting applicable
administrative review, to the extent required by
A.R.S. § 12-1518, except as may be required by other
applicable statutes (Title 41).
RESPONSE: Evercom has read, understands and will
comply.
)
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11:)'
)
SPECIAL TERMS AND C()f\lOmONS
EVE ReaM
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
1.1 Purpose
1.1.1 Pursuant to provisions of the Arizona Procurement Code, A.
R. S. § 41 -2501, et. seq., the State of Arizona, Department
of Corrections, hereafter known as the Department intends
to establish a Contract for Inmate Telephone System.
Proposals from qualified Offerors will be accepted for the
purpose of selecting a Contractor to provide Inmate
Telephone System for the Arizona Department of
Corrections Prison Institutions and Private Prisons as
identified in Attachment #4, Inmate Phone Locations.
1.1.1.1The Department reserves the right to add or delete
Prison Institutions and service locations relative to
this Contract as determined by the Department.
o
)
RESPONSE: Evercom has read, understands and will
comply.
1.1.2 Offerors interested in providing Inmate Telephone System to
the Department must deliver one (1) original, eight (8) copies
and one (1) CD copy of their proposal by no later than 3:00
p.m., on June 20, 2006, to the Department's Contracts
Administration Office at the address on the cover page of
this Solicitation.
o
1.2
RESPONSE: Evercom has read, understands and will
comply.
On-Site Inspections
1.2.1 An on-site inspection will be held at each selected facility
on the date and time designated below. The purpose of
this inspection is for the visual evaluation of the facilities
to be serviced. It is expected to take approximately 1-8
hours for the inspection at each facility.
o
)
RESPONSE: Evercom has read, understands and will
comply.
1.2.2 Contractors are asked to completely inspect project site
prior to submitting the proposal in order to determine all
requirements associated with the contract. Failure to do so
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SPECiAL TERMS AND CONDITIONS
-=:>EVERCOM
)
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
shall not relieve the successful contractor from the
responsibility of furnishing and installing, without cost to
the Department any materials and equipment or performing
any labor that may be required to carry out the intent of the
resulting contract.
o
RESPONSE: Evercom has read, understands and will
comply.
1.2.3 Prospective bidders wishing to attend the on-site
inspections shall fax the following information no later than
5:00 p.m. M.S.T., April 28, 2006, to Kristine Yaw at (602)
364-3790 to make arrangements to attend the on-site
inspections: Name of person(s) attending, social security
number(s) and date(s) of birth. This information is
required for the purpose of security checks, prior to
allowing persons onto a correctional facility. No more than 2
persons from each company shall be allowed to attend
the on-site inspections.
o
)
RESPONSE: Evercom has read, understands and will
comply.
1.2.4 On-site attendees must comply with Department Order
#503, Employee Grooming Standards (Le., no blue jeans
or orange color clothing). A copy of this Department Order
is located at www.azcorrections.gov. On-Site attendees
must obtain prior approved security clearance before
entering a State Prison. On-Site attendees failing to obtain
security clearance and/or to comply with the non-uniformed
personnel grooming, dress standards, will not be admitted
into the facility.
o
RESPONSE: Evercom has read, understands and will
comply.
1.2.5 On-Site Inspections are as shown in Attachment #7,
Prison Site Visit Schedule.
o
RESPONSE: Evercom has read, understands and will
comply.
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II> EVERCOM
SPECIAL TERMS AND CONDITIONS
A SUBSIDIARY OF SECURUS
TECHNOlOGltS
1.3
Pre-Proposal Conference
1.3.1 A Pre-Proposal Conference will be held on May 25, 2006
at 10:00 a.m. M.S.T. at the Arizona Department of
Corrections, 4th Floor Training Room, 1645 W. Jefferson,
Phoenix, Arizona 85007. A maximum of 3 persons from
each company shall be allowed to attend the Pre-Proposal
Conference due to limited space.
liZ! RESPONSE: Evercom has read, understands and will
comply.
1.4
Term of Contract (per amendment 1)
1.4.1
)
The term of any resultant Contract shall commence
on the date of award and shall continue for a period
of seven (7) years thereafter, contingent upon
availability of funds and resources to each party with
which to carry out its part of the Contract, unless
renewed, terminated or canceled, as otherwise
provided herein.
liZ! RESPONSE: Evercom has read, understands and will
comply.
1.5
Authority to Contract
1.5.1 This Contract activity is issued under the authority of the
Arizona Department of Corrections, Chief Procurement
Officer. No alteration of any portion of the Contract, any
items or services awarded, or any other agreement that is
based upon this Contract may be made without express
written approval of the Department in the form of an official
Contract amendment. Any attempt to alter any documents
on the part of the ordering agency or any Contractor is a
violation of the Contract and the Arizona Procurement
Code. Any such action is subject to legal and Contractual
remedies available to the State inclusive of, but not limited
to, Contract cancellation, suspension and/or debarment of
the Contractor.
liZ! RESPONSE: Evercom has read, understands and will
comply.
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EVE ReOM
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
SPECiAL TERMS AND CONDITIONS
1.6
Offer and Acceptance
1.6.1 In order to allow for an adequate evaluation, the
Department requires an Offer in response to this
Solicitation to be valid and irrevocable for one-hundred
twenty (120) days after the opening time and date.
o
1.7
RESPONSE: Evercom has read, understands and will
comply.
Proposal Format
1.7.1 One (1) original, eight (8) copies and one (1) CD copy
of the proposal shall be submitted on the forms and
format as contained in the RFP. The proposal numbering
sequence must be in accordance with the Solicitation
document. All proposals, including copies, shall contain
all descriptive literature, specifications, samples, etc.
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)
1.8
RESPONSE: Evercom has read, understands and will
comply.
Written Questions
1.8.1 Please submit any questions about the RFP needing
clarification, no later than seven (7) days prior to the
RFP due date, to:
Arizona Department of Corrections
Kristine Yaw, Buyer IV
1601 West Jefferson Street, MIC 55303
Phoenix, Arizona 85007-3002
(602) 364-3790 fax
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1.9
)
RESPONSE: Evercom has read, understands and will
comply.
Proposal Opening
1.9.1 Proposals shall be opened on the date and time, and at
the place designated on the cover page of this
Solicitation, unless amended in writing by the
Department. The name of each Offeror shall be read
at this time. All Offers and any modifications and other
information received in response to this Request for
It> EVE ReOM
)
SPECIAL TERMS AND CONDIT!ONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
Proposal shall be shown only to the authorized State
personnel having a legitimate interest in them or persons
assisting the State in the evaluation. After Contract
award, the proposals and evaluation documents shall
be open for public inspection.
o
RESPONSE: Evercom has read, understands and will
comply.
1.10
Pricing
1.10.1 The method of compensation governing the Contract shall
be fixed rate.
o
RESPONSE: Evercom has read, understands and will
comply.
1.11
)
Price Increase
1.11.1 The Department may review a fully documented
request for a price increase only after the Contract
has been in effect for twelve (12) months. A price
increase adjustment shall only be considered at the
time of a Contract renewal and shall be a factor in the
renewal review process. The Department shall
determine whether the requested price increase or an
alternate option is in the best interest of the State.
1.11.2 Price reductions may be submitted to the Department
for consideration at any time during the Contract
period. The Department at its own discretion may
accept a price reduction.
1.11.3 The price increase adjustment, if approved, will be
effective upon the effective date of the Contract
renewal. Price reductions will become effective upon
acceptance by the Department.
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)
RESPONSE: Evercom has read, understands and will
comply.
1.12 Rules
1.12.1 Attention of the Offerors is called to the requirements
specified in Attachment #1, Rules for Non-Employees of
the Department of Corrections in Arizona State Prison
Complexes which shall be adhered to in all respects.
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SPECIAL TERMS AND CONDiTiONS
-=>EVE RGOM
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
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RESPONSE: Evercom has read, understands and will
comply.
1.12.2 Should the Contractor require signatures of other parties
such as subcontractor or persons directly or indirectly
employed by the Contractor, it shall be the Contractor's
responsibility to obtain such signatures. The signed
document must be submitted within ten (10) days of
notification of intent to award.
o
RESPONSE: Evercom has read, understands and will
comply.
1.13
)
Multiple Awards
1.13.1 In order to assure that any ensuing Contracts will allow
the Department to fulfill current and future requirements,
the Department reserves the right to award Contracts to
multiple companies. The actual utilization of any
Contract will be at the sole discretion of the Department.
The fact that the Department may make multiple awards
should be taken into consideration by each Offeror.
o
RESPONSE: Evercom has read, understands and will
comply.
1.14
Award
1.14.1 It is the intention of the Department to award a single
Contract for all of the proposed services.
o
RESPONSE: Evercom has read, understands and will
comply.
1.15
)
Unlawful Sexual Conduct
1.15.1 A person who is employed by the State Department of
Corrections, a private facility or a city or county jailor who
Contracts to provide services with the State Department of
Corrections, a private prison facility or a city or county jail
commits unlawful sexual conduct by engaging in oral
sexual contact, sexual contact or sexual intercourse with a
prisoner who is in the custody of the State Department of
Corrections, a private prison facility or a city or county jail
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II:)E V E R COM
SPECIAl. TERMS AND CONDITIONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIEs
or with an offender who is under the supervision of the
State Department of Corrections or a city or county.
o
RESPONSE: Evercom has read, understands and will
comply.
1.15.2 A prisoner who is in the custody of the State Department of
Corrections, a private prison facility or a city or county jail
or an offender who is on release status and who is under
supervision of the State Department of Corrections or a
city or county commits unlawful sexual conduct by
engaging in oral sexual contact, sexual contact or sexual
intercourse with a person who is employed by the State
Department of Corrections, a private prison facility or a city
or county jail or who Contracts to provide services with the
State Department of Corrections, a private prison facility or
a city or county jail.
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)
RESPONSE: EVercom has read, understands and will
comply.
1.15.3 This section does not apply to:
1.15.3.1
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RESPONSE: Evercom has read, understands and will
comply.
1.15.3.2
)
A person who is employed by the State
Department of Corrections, a private prison facility
or a city or county jailor who Contracts to provide
services with the State Department of Corrections, a
private prison facility or a city or county jail or an
offender who is on release status if the person was
lawfully married to the prisoner or offender on
release status before the prisoner or offender was
sentenced to the State Department of Corrections or
was incarcerated in a city or county jail.
An offender who is on release status and who was
lawfully married to a person who is employed by the
State Department of Corrections, a private prison
facility or a city or county jailor who Contracts to
provide services with the State Department of
Corrections, a private prison facility or a city or
county jail if the marriage occurred prior to the
offender being sentenced to the State Department
-=:> EVE R COM
)
SPECIAL TERMS AND CONDITIONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
of Corrections or incarcerated in a city or county jail.
o
RESPONSE: Evercom has read, understands and will
comply.
1.15.4 Unlawful sexual conduct is a class 5 felony.
o
RESPONSE: Evercom has read, understands and will
comply.
1.15.5 Unlawful sexual conduct; correctional employees; prisoners;
classification; Definition A.R.S. § 13-1419.
o
RESPONSE: Evercom has read, understands and will
comply.
1.16
)
Documents for Award
1.16.1 The Department will not sign any agreements or any other
documents presented for the services listed herein. The
completed Offer and Acceptance form signed by the Chief
Procurement Officer and the award notice will be the
Contract.
o
RESPONSE: Evercom has read, understands and will
comply.
1.16
Department Policy and Procedures
1.17.1 The Contractor shall follow all Department policies,
procedures and Department orders (DO) i.e., dress code,
grooming code, etc. The policies, procedures and DOs will
be made available in the library, or applicable orders will
be made available upon request after award.
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)
RESPONSE: Evercom has read, understands and will
comply.
1.17.2In addition to the requirements set forth herein, services
shall be provided in compliance with the requirements of
Department written instructions including, but not limited
to, DOs 116, 120, 205, 501, 503 and 602, which are hereby
made part of this RFP by reference and are available on
the following web site www.azcorrections.gov. Hard copies of
the DOs are available upon request.
II> EVE ReOM
)
SPECIAL TERMS AND CONDlT!ONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
o
RESPONSE: Evercom has read, understands and will
comply.
1.18
Investigations
1.18.1 The Department reserves the right to make investigations,
as deemed necessary, to determine the ability of the
Contractor to perform the specified work. The Contractor
shall furnish to the Department all such information and
data for this purpose as may be requested. The Department
reserves the right to reject any Offer if evidence submitted or
investigation fails to satisfy the Department that the
Contractor is properly qualified to carry out the obligations
of the Solicitation. Conditional Offers shall not be accepted.
o
RESPONSE: Evercom has read, understands and will
comply.
1.19
)
Rejection of Offers
1.19.1 The Department, at its discretion, may reject any and/or
all Offers.
o
RESPONSE: Evercom has read, understands and will
comply.
1.20
Cancellation
1.20.1 The Department reserves the right to cancel the whole or
any part of this Contract due to failure by the Contractor to
carry out any obligation, term or condition of this Contract.
The Department will issue written notice to the Contractor
for acting or failing to act as in any of the following:
1.20.1.1
1.20.1.2
1.20.1.3
)
1.20.1.4
The Contractor provides services or material
that does not meet the specifications of this
Contract;
The Contractor fails to adequately perform
the services set forth in the specifications of
this Contract;
The Contractor fails to complete the services
required or to furnish the materials required
within the time stipulated in the Contract;
The Contractor fails to progress in the
II> EVE ReOM
)
SPECiAL TERMS AND CONDITiONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
performance of this Contract and/or gives the
Department reason to believe that the
Contractor will not or cannot perform to the
requirements of the Contract.
o
RESPONSE: Evercom has read, understands and will
comply.
1.20.2 Upon receipt of the written notice of concern, the Contractor
shall have ten (10) days to provide a satisfactory response
to the Department. Failure on the part of the Contractor to
adequately address all issues of concern may result in the
Department resorting to any single or combination of
the following remedies:
1.20.2.1
1.20.2.2
1.20.2.3
)
o
Cancel any Contract;
Reserve all rights or claims of damage for
breach or any covenants of the Contract;
Perform any test or analysis on materials or
services for compliance with the specifications
of this Contract. If the results of any test or
analysis find a material non-compliant with the
specifications, the actual expense of testing
shall be borne by the Contractor;
RESPONSE: Evercom has read, understands and will
comply.
1.20.3 In case of default, the Department reserves the right to
procure services or to complete the required work in
accordance with the Arizona Procurement Code. The
Department may recover any actual excess costs from
the Contractor or by:
1.20.3.1
1.20.3.2
1.20.3.3
o
Deduction from unpaid balance;
Collection against the Offer and/or
performance bond, or;
Any combination of the above or any other
remedies as provided by law.
RESPONSE: Evercom has read, understands and will
comply.
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SPECiAL TERMS AND CONDITIONS
-=>EVERCOM
)
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
1.21
Evaluation
1.21.1 In accordance with the Arizona Procurement Code § 412534, Competitive Sealed Proposals, award shall be
made to the responsible Offeror whose proposal is
determined in writing to be the most advantageous to
the Department based upon the evaluation criteria listed
below. The evaluation factors are listed in the relative
order of importance.
1.21.1.1
Cost and Commissions.
1.21.1.2
Technical Requirements.
1.21.1.3
Vendor Qualification Requirements.
1.21.1.4
Implementation Plan.
1.21.1.5
Conformity to Uniform Terms and Conditions
and Special Terms and Conditions.
o
RESPONSE: Evercom has read, understands and will
comply.
1.22
)
Discussions
1.22.1 In accordance with A.R.S. § 41-2534, after the initial
receipt of proposals, the Department reserves the
option to conduct discussions with those Offerors who
submit proposals determined by the Department to be
reasonably susceptible of being selected for award.
o
RESPONSE: Evercom has read, understands and will
comply.
1.23
Confidentiality of Records
1.23.1 The Contractor shall establish and maintain procedures
and controls, that are acceptable to the Department for
the purpose of assuring that no information contained in
its records or obtained from the Department or from
others in carrying out its functions under the Contract
shall be used or disclosed by it, its agents, officers, or
employees, except as required to efficiently perform
duties under the Contract. Persons requesting such
information should be referred to the Department.
Contractor also agrees that any information pertaining to
individual persons shall not be divulged other than to
employees or officers of the Contractor as needed for the
)
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-=>
SPECiAL TERMS AND CONDIT!ONS
EVE ReOM
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
performance of duties under the Contract, unless
otherwise agreed to in writing by the Department.
o
RESPONSE: Evercom has read, understands and will
comply.
1.24
)
Indemnification Clause
1.24.1 Contractor shall indemnify, defend, save and hold
harmless the State of Arizona, its departments, agencies,
boards, commissions, universities and its officers,
officials, agents, and employees (hereinafter referred to
as "Indemnitee") from and against any and all claims,
actions, liabilities, damages, losses, or expenses
(including court costs, attorneys' fees, and costs of claim
processing, investigation and litigation) (hereinafter referred
to as "Claims") for bodily injury or personal injury (including
death), or loss or damage to tangible or intangible property
caused, or alleged to be caused, in whole or in part, by
the negligent or willful acts or omissions of Contractor
or any of its owners, officers, directors, agents, employees
or subcontractors. This indemnity includes any claim or
amount arising out of or recovered under the Workers'
Compensation Law or arising out of the failure of such
contractor to conform to any federal, state or local law,
statute, ordinance, rule, regulation or court decree. It is
the specific intention of the parties that the Indemnitee
shall, in all instances, except for Claims arising solely from
the negligent or willful acts or omissions of the Indemnitee,
be indemnified by Contractor from and against any and
all claims. It is agreed that Contractor will be responsible
for primary loss investigation, defense and judgment costs
where this indemnification is applicable. In consideration
of the award of this contract, the Contractor agrees to
waive all rights of subrogation against the State of
Arizona, its officers, officials, agents and employees for
losses arising from the work performed by the Contractor
for the State of Arizona.
o
RESPONSE: Evercom has read, understands and will
comply.
)
1.24.2 This indemnity shall not apply if the contractor or subcontractor(s) is/are an agency, board, commission or
university of the State of Arizona.
,;~/#~~A~l;f~lfjN;A~f~3Q~R~FJq$I~N~:. ·••
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SPECiAL TERMS AND CONDITIONS
EVERCOM
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
o
RESPONSE: Evercom has read, understands and will
comply.
1.25
Insurance
1.25.1 Contractor and subcontractors shall procure and maintain
until all of their obligations have been discharged, including
any warranty periods under this Contract, are satisfied,
insurance against claims for injury to persons or damage to
property which may arise from or in connection with the
performance of the work hereunder by the Contractor, his
agents, representatives, employees or subcontractors.
o
)
RESPONSE: Evercom has read, understands and will
comply.
1.25.2 The insurance requirements herein are minimum
requirements for this Contract and in no way limit the
indemnity covenants contained in this Contract. The
State of Arizona in no way warrants that the minimum
limits contained herein are sufficient to protect the
Contractor from liabilities that might arise out of the
performance of the work under this contract by the
Contractor, its agents, representatives, employees or
subcontractors, and Contractor is free to purchase
additional insurance.
o
RESPONSE: Evercom has read, understands and will
comply.
1.25.3MINIMUM SCOPE AND LIMITS OF INSURANCE:
Contractor shall provide coverage with limits of liability not
less than those stated below.
o
RESPONSE: Evercom has read, understands and will
comply.
1.25.4 Commercial General Liability - Occurrence Form. Policy
shall include bodily injury, property damage, personal
injury and broad form contractual liability coverage.
1.25.4.1
1.25.4.2
)
General Aggregate $2,000,000
Products - Completed Operations Aggregates
1,000,000
Il> EVE R COM
SPECIAL TERMS AND CONDITiONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
1.25.4.3
1.25.4.4
1.25.4.5
1.25.4.6
1.25.4.7
1.25.4.8
)
Personal and Advertising Injury: $1,000,000
Blanket Contractual Liability -Written and Oral
$1,000,000
Fire Legal Liability: $
50,000
Each Occurrence: $ 1,000,000
The policy shall be endorsed to include
the following additional insured language:
"The State of Arizona, its departments,
agencies, boards, commissions, universities
and its officers, officials, agents, and
employees shall be named as additional
insureds with respect to liability arising out of
the activities performed by or on behalf of the
Contractor" .
Policy shall contain a waiver of subrogation
against the State of Arizona, its departments,
agencies, boards, commissions, universities
and its officers, officials, agents, and
employees for losses arising from work
performed by or on behalf of the Contractor.
1.25.5Automobile Liability - Bodily Injury and Property Damage
for any owned, hired, and/or non-owned vehicles used in
the performance of th is Contract.
1.25.5.1
1.25.5.2
Combined Single Limit (CSL)
$1,000,000
The policy shall be endorsed to include the
following additional insured language:
"The State of Arizona, its departments,
agencies, boards, commissions, universities
and its officers, officials, agents, and
employees shall be named as additional
insurers with respect to liability arising out of
the activities performed by or on behalf of the
Contractor, involving automobiles owned,
leased, hired or borrowed by the Contractor".
1.25.6Worker's Compensation and Employers' Liability
)
1.25.6.1
1.25.6.2
1.25.6.3
1.25.6.4
1.25.6.5
1.25.6.6
Workers' Compensation Statutory
Employers' Liability:
Each Accident
$ 500,000
Disease - Each Employee $ 500,000
Disease - Policy Limit
$1,000,000
Policy shall contain a waiver of subrogation
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EVERCOM
SPECIAL TERMS AND CONDITiONS
A SUBSIDIARY OF SEGURUS
TECHNOLOGIES
1.25.6.7
against the State of Arizona, its departments,
agencies, boards, commissions, universities
and its officers, officials, agents, and
employees for losses arising from work
performed by or on behalf of the
Contractor.
This requirement shall not apply to:
Separately, each contractor or subcontractor
exempt under A. R.S. 23-901, and when such
contractor or subcontractor executes the
appropriate waiver (Sole
Proprietor/Independent Contractor) form.
1.25.7 Professional Liability (Errors and Omissions Liability)
1.25.7.1
1.25.7.2
1.25.7.3
)
1.25.7.4
1.25.7.5
[0
Each Claim $1,000,000
Annual Aggregate $2,000,000
In the event that the professional liability
insurance required by this Contract is written on
a claims-made basis, Contractor warrants that
any retroactive date under the policy shall
precede the effective date of this Contract;
and that either continuous coverage will be
maintained or an extended discovery period
will be exercised for a period of two (2)
years beginning at the time work under this
Contract is completed.
Policy shall contain a waiver of subrogation
against the State of Arizona, its departments,
agencies, boards, commissions, universities
and its officers, officials, agents, and
employees for losses arising from work
performed by or on behalf of the Contractor.
The policy shall cover professional misconduct
or lack of ordinary skill for those positions
defined in the Scope of Work of this contract.
RESPONSE: Evercom has read, understands and will
comply.
1.25.8ADDITIONAL INSURANCE REQUIREMENTS: The
policies shall include, or be endorsed to include, the
following provisions:
)
1.25.8.1
The State of Arizona, its departments,
-=:>. EVE R COM
)
SPECiAL TERMS AND CONDITIONS
A SUBSIDIARY OF SECURUS
TeCHNOLOGIES
agencies, boards, commissions, universities
and its officers, officials, agents, and
employees wherever additional insured status
is required such additional insured shall be
covered to the full limits of liability purchased
by the Contractor, even if those limits of
liability are in excess of those required by this
Contract.
o
)
1.25.8.2
The Contractor's insurance coverage shall
be primary insurance with respect to all other
available sources.
1.25.8.3
Coverage provided by the Contractor shall not
be limited to the liability assumed under the
indemnification provisions of this Contract.
RESPONSE: Evercom has read, understands and will
comply.
1.25.9 NOTICE OF CANCELLATION: Each insurance policy
required by the insurance provisions of this Contract shall
provide the required coverage and shall not be suspended,
voided, canceled, or reduced in coverage or in limits except
after thirty (30) days prior written notice has been given to
the State of Arizona. Such notice shall be sent directly
to (State of Arizona Department of Corrections, 1601
West Jefferson Street, MIC 55303, Phoenix, AZ 850073002 and shall be sent by certified mail, return receipt
requested.
o
RESPONSE: Evercom has read, understands and will
comply.
1.25.10 ACCEPT ABILITY OF INSURERS: Insurance is to be
placed with duly licensed or approved non-admitted
insurers in the state of Arizona with an "A.M. Best" rating
of not less than A-VII. The State of Arizona in no way
warrants that the above-required minimum insurer rating
is sufficient to protect the Contractor from potential
insurer insolvency.
o
)
RESPONSE: Evercom has read, understands and will
comply.
SPECIAL TERMS AND CONDITIONS
Il>EVERCOM
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
1.25.11 VERIFICATION OF COVERAGE: Contractor shall furnish
the State of Arizona with certificates of insurance
(ACORD form or equivalent approved by the State of
Arizona) as required by this Contract. The certificates
for each insurance policy are to be signed by a person
authorized by that insurer to bind coverage on its behalf.
o
RESPONSE: Evercom has read, understands and will
comply.
1.25.12 All certificates and endorsements are to be received and
approved by the State of Arizona before work
commences. Each insurance policy required by this
Contract must be in effect at or prior to commencement
of work under this Contract and remain in effect for the
duration of the project. Failure to maintain the
insurance policies as required by this Contract, or to
provide evidence of renewal, is a material breach of
contract.
o
RESPONSE: Evercom has read, understands and will
comply.
)
1.25.13 All certificates required by this Contract shall be sent
directly to State of Arizona Department of Corrections,
1601 West Jefferson Street, MIC 55303, Phoenix, AZ
85007-3002. The State of Arizona project/contract number
and project description shall be noted on the certificate of
insurance. The State of Arizona reserves the right to
require complete, certified copies of all insurance policies
required by this Contract at any time. Do not send
certificates of insurance to the state of Arizona's Risk
Management section.
o
RESPONSE: Evercom has read, understands and will
comply.
1.25.14 SUBCONTRACTORS: Contractors' certificate(s) shall
include all subcontractors as insureds under its policies or
Contractor shall furnish to the State of Arizona separate
certificates and endorsements for each subcontractor. All
coverages for subcontractors shall be subject to the
minimum requirements identified above.
)
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II> EVE ReOM
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
SPECIAL TERMS AND CONDITIONS
o
RESPONSE: Evercom has read, understands and will
comply.
1.25.15 APPROVAL: Any modification or variation from the
insurance requirements in this Contract shall be made
by the Department of Administration, Risk Management
Section, whose decision shall be final. Such action will not
require a formal Contract amendment, but may be made by
administrative action.
o
RESPONSE: Evercom has read, understands and will
comply.
1.25.16 EXCEPTIONS: In the event the Contractor or subcontractor(s) is/are a public entity, then the Insurance
Requirements shall not apply. Such public entity shall
provide a Certificate of Self-Insurance. If the contractor or
subcontractors) is/are a State of Arizona agency, board,
commission, or university, none of the above shall apply.
o
RESPONSE: Evercom has read, understands and will
comply.
)
1.26
Independent Status of the Contractor
1.26.1 The Contractor is an independent Contractor and will
not, under any circumstances, be considered an
employee, servant or agent of the Department, nor will
the employees, servants or agents of the Contractor be
considered employees of the Department.
o
RESPONSE: Evercom has read, understands and will
comply.
1.26.2 Personnel actions of employees on the Contractor's
payroll shall be the Contractor's responsibility. The
Contractor shall comply with all applicable government
regulations related to the employment, compensation
and payment of personnel.
o
)
RESPONSE: Evercom has read, understands and will
comply.
1.26.3 The Department will not be responsible in any way for the
damage or loss caused by fire, theft, accident, or
;'R~~~t()"~~~!~~iS@Itl9/.~Nn'M~~Z~~~tW~fo'N!~~s;!;iilir;iMJ< ,' • .•;,'. ,.,.;• ·.,..~~t.~
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)
SPECIAL TERMS AND CONDITIONS
EVE RGOM
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
otherwise to the Contractor's stored supplies, materials,
equipment, or his employee's personal property stored
on Department property.
10 RESPONSE: Evercom has read, understands and will
comply.
1.27
Notice Warning
1.27.1 Any person who takes into or out of or attempts to take into
or out of a correctional facility or the grounds belonging to or
adjacent to a correctional facility, any item not specifically
authorized by the correctional facility, shall be prosecuted
under the provisions of the Arizona Revised Statutes. All
persons, including employees and visitors, entering upon
these confines are subject to routine searches of their
persons, vehicles, property or packages in accordance with
Department Order 708 and AR.S. § 13-2505.
Definitions AR.S. § 13-2501.
)
10 RESPONSE: Evercom has read, understands and will
comply.
1.28
Contraband
1.28.1 Contraband means any dangerous drug, narcotic drug,
intoxicating liquor of any kind, deadly weapon, dangerous
instrument, explosive or any other article whose use of or
possession would endanger the safety, security or
preservation of order in a correctional facility or any person
therein. (Any other article includes any sUbstance which
could cause abnormal behavior, i.e., marijuana,
nonprescription medication, etc.)
Promoting prison contraband AR.S. § 13-2505 and
Department Order 708.
1.28.1.1
A person, not otherwise authorized by law,
commits promoting contraband:
1.28.1.1.1
)
1.28.1.1.2
By knowingly taking contraband
into a correctional facility or the
grounds of such a facility; or
By knowingly conveying contraband
;~(~Q~ffc~~f~~r~~~f:\ee;~~~,!~~~[~~~J';,;'§t,~'I;"}f;
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EVE ReOM
SPECIAL TERMS AND CONDITIONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
1.28.1.1.3
to any persons confined in a
correctional facility; or
By knowingly making,
obtaining, or possessing
contraband in a correctional
facility.
Ii'! RESPONSE: Evercom has read, understands and will
comply.
1.29
Civil Rights of Institutionalized Persons Act Compliance
(CRIPA)
1.29.1 The Arizona Department of Corrections (Department)
entered into an agreement with the Department of Justice
regarding the matter of United States of America vs.
Department of Corrections, et al. (Civil Action No. 97-476PHX-ROS). The agreement affects all correctional and
non-correctional staff with female inmate contact, including
Contract providers.
)
1.29.1.1 The areas that impact the Contract are: 1)
backgrounds on existing staff; 2) stringent preemployment screening practices for future
staff; 3) pre-service and in-service training;
4) mandatory staff participation in sexual
misconduct investigations; and 5) minimization of
one on one situations where a female inmate and
male staff are alone together.
Ii'! RESPONSE: Evercom has read, understands and will
comply.
THE AGREEMENT REQUIRES
)
1.29.1.2 Background checks on all current non-correctional
staff with female inmate contact. Any staff that
has been convicted of or pled guilty to any felony
charge from contact with a female inmate will be
removed from their position.
1.29.1.3 All future staff with significant female inmate
contact will require extensive pre-employment
screening.
1.29.1.4 All Department Contractors will now be required to
provide for each new applicant: 1) a complete
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)
SPECIAL TERMS AND CONDITIONS
EVE ReOM
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
1.29.1.5
)
1.29.1.6
1.29.1.7
1.29.1.8
)
background questionnaire to include drivers
license number and record, past employment,
past education, references, criminal arrest and
criminal record; 2) be fingerprinted and screened
by the Federal Bureau of Investigations; 3)
NCIC/ACIC records check including law
enforcement agency check or agencies where
applicant has lived; 4) military discharge status;
5) investigation of whether applicant has ever
worked in Department prisons, and if so, whether
they were the subject of investigations and
allegations of inappropriate staff-inmate
behavior; and, 6) tests to access personality to be
scored by a professional psychologist.
The Department will perform the background
checks at no charge to the Contractor, however,
the Contractor is responsible for the
psychological testing, analysis, and personal
interviews that may be required as a result of an
appeal and submission of the scoring/report for
review by the Department, prior to finalization of
the hiring process.
All current and future Contract staff will be
required to view a video describing inappropriate
staff-inmate behavior. There will be a
requirement that all staff will acknowledge,
in writing, viewing of the video. The
Department will provide the video to Contract
providers.
Pre-employment training will include at least eight
(8) hours of specific topics relating to
inappropriate staff-inmate behavior. The
Department's video will be included in the
curriculum. (Subject to clarification at a later date
by the parties to the agreement, the training may
be made part of the New Employee training to be
provided within the first sixty (60) days of
employment.)
The Department will provide the selected
Contractor with a copy of the lesson plan for their
use. The plan will include the topics and
procedural changes affecting staff working
with female inmates. In-service training will cover
inappropriate staff-inmate behavior and the
lI:>evERcoM
SPECIAL TERMS AND CONDITiONS
A SUBSIDIARY OF SECURUS
TECHNOLOGiES
viewing of a video. The number of hours for inservice will be determined at a later date.
1.29.1.9 Licensed Medical Providers currently on Contract
shall not be required to attend the training.
Contracts issued after July 1, 1999 shall require
the Contractor to attend a one (1) hour training
program.
o
RESPONSE: Evercom has read, understands and will
comply.
1.30
)
Millennium Compliance Certification
1.30.1 Prior to or at the time of proposal opening, the Contractor
shall prepare and provide a "Millennium Compliance
Certification" to the Department. The Millennium
Compliance Certification shall set forth an unequivocal
certification of the following: (1) that any and all information
technology that the Contractor will deliver under this Contract
will accurately process date data (including without
limitation, calculating, comparing, and/or sequencing)
from, into, and between the years 1999 and 2000 and the
twentieth and twenty-first centuries; and (2) that any and all
information technology that the Contractor will deliver
under this Contract shall accurately process leap year
calculations.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom certifies that any and all information technology
that Evercom will deliver under this Contract will accurately
process date data (including without limitation,
calculating, comparing, and/or sequencing) from, into,
and between the years 1999 and 2000 and the twentieth
and twenty-first centuries; and that any and all information
technology that Evercom will deliver under this Contract
shall accurately process leap year calculations.
1.31
Millennium Compliance
1.31.1 Hardware, Software, or Firmware Contracts:
1.31.1.1
)
Notwithstanding any other warranty or disclaimer
of warranty in this Contract, the Contractor
.' . . . ' '. '.' . ',. . . . '" .' . . .
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II> EVE ReOM
SPECIAL TERMS AND CONDITIONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
warrants that each hardware, software, and
firmware product delivered under this Contract
shall be able to accurately process date/time
data (including but not limited to calculating,
comparing, and sequencing) from, into, and
between the twentieth and twenty-first centuries,
and the years 1999 and 2000 and leap year
calculations, to the extent that other information
technology utilized by the State in combination
with the information technology being acquired
under this Contract properly exchanges date/time
data with it. If this Contract requires that the
information technology products being acquired
perform as a system, or that the information
technology products being acquired perform as a
system in combination with other State
information technology, then this warranty shall
apply to the acquired products as a system.
This warranty shall survive the expiration or
termination of this Contract. The remedies
available to the State for breach of this warranty
shall include, but shall not be limited to, repair and
replacement of the information technology
products delivered under this Contract. In
addition, the defense of force majeure shall not
apply to the Contractor's failure to perform any
specification requirements as a result of any
date-related data year 2000 issues.
o
RESPONSE: Evercom has read, understands and will
comply.
1.31.2 Contracts not involving Hardware, Software or Firmware:
1.31.2.1
)
Notwithstanding any other warranty or
disclaimer of warranty in this Contract, the
Contractor warrants that all products delivered
and all services rendered under this Contract
shall comply in all respects to performance and
delivery requirements of the specifications and
shall not be adversely affected by any date-related
data year 2000 issues. This warranty shall survive
the expiration or termination of this Contract. In
addition, the defense offeree majeure shall not
apply to the Contractor's failure to perform any
"R~~~~iJf~e[i()~~~l~lo'r~f'N,,;,~t.R.'
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)
SPECIAL TERMS AND CONDITIONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIEs
specification requirements as a result of any daterelated data year 2000 issues.
o
RESPONSE: Evercom has read, understands and will
comply.
1.32
Business Standing A.R.S. § 10-1501
1.32.1 A selected Contractor whose business structure requires
that documents be filed regularly with the Arizona
Corporation Commission (ACC) must remain in good
standing with the ACC during the term of the Contract. An
out-of-state firm selected for Contract award must file
necessary documents with the ACC as doing business in
Arizona prior to execution of the Contract and, throughout
the term of the Contract, must remain in good standing with
the ACC and the entity where the original documents were
filed.
o
RESPONSE: Evercom has read, understands and will
comply.
)
1.33 Inclusive Offeror
1.33.1 Offeror(s) are encouraged to make every effort to utilize
subcontractors that are small, women-owned and/or minority
owned business enterprises. This could include
subcontractors for percentage of Name of Service, (Lottery
Advertising included creative development, media
placement or printing services). Offerors who are committing
a portion of their work to such subcontractors shall do so by
identifying the type of service and work to be performed by
providing detail concerning your organization's utilization of
small, women-owned and/or minority business enterprises.
Emphasis should be placed on specific areas that are
subcontracted and percentage of contract utilization and how
this effort will be administered and managed, including
reporting requirements.
o
RESPONSE: Evercom has read, understands and will
comply.
1.34
)
Federal Immigration and Nationality Act
1.34.1 By submission of the offer, the offeror warrants that
both it and all proposed subcontractors are and shall remain
. •.
:'. ,~.(~R.N.,.t.'.~.p.• ,•.~.~~~.;~(i)J.'~.~.r £~.·.1p
.• .,.•·~ftfz. .~rtf.O. [".S.·• •.•. '. .•'•.• .·.,.,.;i3.1;:.•.•.•'. ' . .•. .' . .i.!;.~·» ....}<;',.
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EVE RGOM
SPECiAL TERMS AND CONDIT!ONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
in compliance with all federal, state and local immigration laws
and regulations relating to the immigration status of their
employees. The State may, at its sole discretion require
eVidence of compliance during the evaluation process.
Should the State request evidence of compliance, the
offeror shall have 5 days from receipt of the request to
supply adequate information. Failure to comply with this
instruction or failure to supply requested information within
the time frame specified shall result in the offer not being
considered for contract award.
liZ! RESPONSE: Evercom has read, understands and will
comply.
)
1.34.2 The contractor shall comply with all federal, state and local
immigration laws and regulations relating to the immigration
status of their employees during the term of the contract.
Further, the contractor shall flow down this requirement to
all subcontractors utilized during the term of the
contract. The State shall retain the right to perform
random audits of contractor and subcontractor records or
to inspect papers of any employee thereof to ensure
compliance. Should the State determine that the
contractor and/or any subcontractors be found noncompliant,
the State may pursue all remedies allowed by law,
including, but not limited to; suspension of work,
termination of the contract for default and suspension
and/or debarment of the contractor.
liZ! RESPONSE: Evercom has read, understands and will
comply.
1.35
Payment. Performance Bond and Insurance
1.35.1 Successful vendor will be required to submit a fully
executed 100% Statutory Payment Bond. 100 % Statutory
Performance Bond and Certificate of Insurance within ten
(10) days written notice of intent to award this Contract.
liZ! RESPONSE: Evercom has read, understands and will
comply.
1.36
I.R.S. W-9 Form Request for Taxpayer Identification
Number and Certification.
)
. . . . . . . . . . . . . . . . ..
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EVERCOM
SPECIAL TERMS AND CONDITiONS
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
1.36.1 In order to receive payment, the Contractor shall have a
current I.R.S. W9 Form on file with the State of Arizona,
unless not required by law. See Attached form.
o
RESPONSE: Evercom has read, understands and will
comply_
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EVE ReOM
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
2. SCOPE OF WORK
2.1
OVERVIEW
2.1.1
)
The Arizona Department of Corrections (Department) is
SOliciting a qualified Contractor to provide telecommunication
services and equipment, to ensure that inmates in prison,
pre-release and work release facilities are provided access
to public telephones subject to limitations and restrictions
necessary to safeguard the security and order of the facility,
and to protect the public from unwanted inmate calls. This
RFP will establish a single contract for the implementation
and operation of a turnkey inmate telephone system with
integrated recording and monitoring capabilities to meet
current and future legislative requirements.
2.1.2 The Department intends to enter into a contract with a single
Contractor who will provide complete logistical support, ongoing
operation, and maintenance of the inmate telecommunications
system/services for 20 correctional facilities.
2.1.3 This RFP is expected to result in the award of a single
contract with the Contractor who best meets the stated
requirements and provides competitive prices for inmates,
inmate families and friends. The proposed solution is for a
turnkey system to include, among other things, installation,
maintenance, telephones, communications, enclosures,
panel and such other equipment or materials necessary to
replace the current inmate telephone system/services.
0' RESPONSE: Evercom has read, understands and will
comply.
The Evercom proposal offers a Single Source solution as a
prime contractor and provides the AZ DOC with the unique
opportunity to work directly with the IPS system developer
and designer. Evercom will be the provider of all services
and will be the single point of contact for any issues related
to the statewide DOC IPS system.
)
Evercom proposes a fully designed and operational, turnkey IPS solution. With our total end to end responsibilities
we are positioned to manage all aspects of the RFP without
outside intervention. Evercom's unique role as an
equipment manufacturer will enable to provide superior
quality for installation and maintenance services for the AZ
DOC facilities as well as call center operator and billing
RIZO!'lA!?fSPARTME;NT OFPORRECTlQNS
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A SUBSIDIARY OF SECURUS
.
TECHNOLOGIES
2.
SCOPE OF WORK
support/service center. The IPS platform will be supported
by the company that designed the technology. While most
providers must purchase or lease.their calling systems,
Evercom develops, perpetually upgrades and supports its
own.
Our proposal to provide full service and support ensures a
single source for accountability in all aspects of our calling
services. EVERCOM' System and Services will meet or
exceed all the requirements of the RFP and will provide the
capabilities, hardware, software, and personnel necessary
to provide an efficient and successful installation of
properly operating equipment and software. Evercom's
proposal offers to the Department a comprehensive level of
maintenance and support by certified technicians, leading
edge technology, and fair calling rates in tandem with a
competitive commission offering.
2.2
GENERAL BACKGROUND
2.2.1
The Department, an executive-branch agency of the Arizona
State Govemment, employs approximately 10,000 individuals
who are responsible for approximately 30,000 inmates in the state
prison system. The Department operates 16 state prison facilities
and supervises 4 privatized prison sites within the State of Arizona,
which vary significantly in size and geographic location.
)
o
RESPONSE: Evercom has read and understands.
2.2.2 For the year of 2005 inmates completed approximately: 435,832
local calls totaling 5,813,983 minutes 479,253 intraLata calls
totaling 5,103,503 minutes 356,995 interLata calls totaling
4,734,869 minutes 124,890 interstate calls totaling 1,594,150
minutes 8,162 intemational calls totaling 87,313 minutes
o
RESPONSE: Evercom has read and understands.
2.3
2.3.1
o
COMMISSION
The Contractor selected and subsequently providing the services
required by this RFP will pay a commission to the Department as
set forth in Section 3 of this RFP.
RESPONSE: Evercom has read, understands and will
comply.
)
f/IZO/VA DEPARTMENT OF CORRECTIONS
RFP # ()60072DC FOR INIlAA TE TELEPHONE$YSTEM
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
Commissions are paid on all gross revenue. The DOC will
not be responsible for any uncollectible telephone bills, nor
will any uncollectible billed amounts be deducted from the
DOC's commission calculations. Commissions to the DOC
will be based on revenues generated from all completed
calls. Gross revenue excludes taxes, government imposed
fees or charges, and any applicable billing or security fees.
A comprehensive usage and revenue report is provided
with our monthly commission payments.
TECHNOLOGIES
RIGHT ON THE MONEY
Evercom sets the "Gold Standard" for accuracy and
excellence to each and every customer. The Right on the
Money Program we have implemented is a proactive
program which will illustrate to customers our ability to
account for all call detail records from call attempts to all
commissioned CDRs.
Availability to all account activity
Audits & Alerts that permit us to prevent errors before
there is an impact on the accuaracy of your commission
payments.
)
See Attachment 10: Sample Reports.
2.4
2.4.1
o
TECHNICAL REQUIREMENTS
The Inmate Phone System (IPS) and Related Services
proposed for the Department must meet or exceed the
technical requirements outlined in this Section. The IPS
proposed to meet these technical requirements must be
provided for all facilities at no cost to the Department
including system installation,' training, operation and
maintenance of the system and its components.
RESPONSE: Evercom has read, understands and will
comply.
Evercom's System and Service will meet or exceed all the
requirements of the RFP and will provide the capabilities,
hardware, software, and personnel necessary to provide an
efficient and successful installation of properly operating
equipment and software.
)
The proposed platform will be provided for all facilities at
no cost to the Department including system installation,
RIZONADEPAfmAENTOF CORRECTIONS
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SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
training, operation and maintenance of the system and its
components as well as call center operations and billing
support/service centers.
2.4.2 The Contractor is responsible for replacement of the IPS in its
entirety or its individual components regardless of cause
including, but not limited to, normal wear/use, inmate
abuse, natural disaster, or inmate unrest. This system or
component replacement will be performed at no cost to
the Department and will occur immediately upon notification
to the Contractor of the system problem by the facility.
Ii! RESPONSE: Evercom has read, understands and will
comply.
Evercom is responsible for replacement of the IPS in its
entirety or its individual components regardless of cause.
The system or component replacement will be performed at
no cost to the Department and will occur immediately upon
notification.
)
2.4.3 The IPS proposed for the Department must include the
following components:
2.4.3.1
A Centralized System Database located
outside of the Department facilities and
maintained by the Contractor. The
Contractor must state, in its response, the
physical location (City/State) where the
centralized system database is located.
Ii! RESPONSE: Evercom has read, understands and will
comply.
The Centralized System Database will be located at
Evercom's headquarters in Dallas, Texas.
,)
Each remote site is connected to a central site using TCP/IP
over an MPLS Network. This provides a connection from
the remote platforms to the central site for transferring call
records, recordings, and user profiles. As call records are
generated at the remote sites, they are immediately sent to
the central site for archiving, and used to provide data for
centralized reports. New or updated user profiles and
system configuration data are also sent central site for
• RtZ(JNADEPA:8T'MENT?FCeRRECTlONS
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
centralized management. The central site has the ability to
login to the remote sites when necessary to operate the
system, change system configuration, troubleshoot, and
retrieve data. The system security features at both the
central site and each remote site strictly control this
operation. System operators must have a security
clearance based on passwords, user-IDs, and security
levels to gain access to any individual features of the
calling platform. The database resides on a fully managed
and redundant SAN with multiple levels of backup and
failsafe protections.
2.4.3.2
The proposed IPS must allow for all Department
locations to be networked together, which allows
for the sharing of inmate information, inmate
PINs and call records between systems. This
network between Department locations must
allow for remote access of the IPS at one of the
Department facility by an authorized user at
another Department facility.
0' RESPONSE: Evercom has read, understands and will
)
comply.
The proposed IPS allows for all Department locations to be
networked together, which allows for the sharing of inmate
information, inmate PINs and call records between
systems. This network between Department locations will
allow for remote access of the IPS at one of the Department
facility by an authorized user at another Department facility.
2.4.3.3
The proposed IPS must allow for
administrator password levels that restrict
Department personnel to the EPS within their
particular facility as well as allow certain
Department personnel to access multiple
systems, if required.
0' RESPONSE: Evercom has read, understands and will
comply.
)
Security procedures that allow administrative access to the
calling platform at each facility are provided by a mUlti-level
user encrypted password system that requires a known
login 10 and password before access is granted. A
R1~ONA DePARTMENT OF COF1ReCTlONS
RFP #'0600720C FORINMATE TELEPHONE SYSTEM, '
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SCOPE OF WORK
A SUBSIDIARY OF SECURUS
continuous historical audit trail is used to police the access
and flow of data and information to and from the computer
system. This audit trail records a user 10 code and change
date with each administrative modification. User groups
may be created and maintained by the security
administrator.
TECHNOLOGIES
2.4.3.4
o
The Contractor must propose one type of IPS
for all Department locations. All system
hardware, software, software level and support
systems must be the same in each of the
Department facilities.
RESPONSE: Evercom has read, understands and will
comply.
All system hardware, software, software level and support
systems will be the same in each of the Department
facilities.
2.4.3.5
)
o
The IPS at each of the Department facilities must
provide for all telecommunications capabilities for
inmate services as well as administrative
capabilities for the Department personnel.
RESPONSE: Evercom has read, understands and will
comply.
The IPS will provide for all telecommunications capabilities
for inmate services as well as administrative capabilities for
the Department personnel.
2.4.3.6
o
)
The Contractor must provide a Centralized System
. Database that is located at a Contractor provided
site and provide full database redundancy for the
System at the Central Office facility.
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide a Centralized System Database that is
located at the Evercom headquarters and provides full
database redundancy for the System at the Central Office
facility. The database resides on a fully managed and
redundant Storage Area Network (SAN) with multiple levels
·RIZONAttt;PJiRTMENTiJF C.OFlRECT(ONS
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A SUBSIDIARY OF SECURUS
of backup and failsafe protections. It resides in a fully
secured Data center environment.
TECHNOLOGIES
2.4.3.7
The Contractor must propose an IPS at no
cost to the Department and include:
2.4.3.7.1
2.4.3.7.2
2.4.3.7.3
2.4.3.7.4
2.4.3.7.5
o
Full design, programming and
installation;
Programming of all inmate PFNs
and call lists;
Post installation maintenance;
All network services (local,
IntraLATA, InterLATA);
All network services for
administration of the Inmate
Phone System.
RESPONSE: Evercom has read, understands and will
comply.
Evercom is proposing our calling platform at no cost to the
Department. The IPS will include the aforementioned
requirements.
)
• Full design, programming and installation;
• Programming of all inmate PINs and call lists;
• Post installation maintenance;
• .AII network services (local, Intra LATA, InterLATA);
• All network services for administration of the Inmate
Phone System.
2.4.3.8
o
)
The Contractor must propose an IPS for the
Department that has the capability of processing
inmate calls in a pre-paid debit mode; collect
call mode or a combination of the two depending
on the Department facility and unique needs of the
Department.
RESPONSE: Evercom has read, understands and will
comply.
Evercom's proposed system is capable of working in a
collect call mode, a pre-paid debit mode or a combination
of both modes.
RIZONA. DEPARTMENT OF C;ORRECTlON$
.RFP#d600?~tJC FOR INMATETEI_EPHONE SYSTEM
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
The IPS allows for the configuration of all calling features
on a system-wide, facility, building, unit, or individual
phone basis. This allows for configurations that are
custom-tailored to the needs of each facility.
In the event the Department desires the system to operate
in a combination of collect call and pre-paid debit mode,
the following is:
Inmate pauses for more options.
presses
option on the inmate telephone
keypad.
enter your
)
now ... "
tone,
i
number you are calling ... "
for
"You have XX
this call. At the tone, please
state
name ..."
your
processed. You may hear
silence during the acceptance
of your call."
Upon verification
a valid call
the system dials the entered
number.
I
calls, inmate dials area code and
telephone number. For Pre·paid
International calls, inmate dials
011, country code, then phone
number.
name after
a pause
seconds. The system verifies the
billing status of the inmate account
or destination number.
Upon answering the call, the called
party will hear, "This is a Collect (or
Pre·paid) call from the XYZ
Correctional Facility. This call is
subject to monitoring and
recording. If you wish to accept
this call, please press O. If you do
not wish to accept this call, please
hang up now." If the called party
i
)
of
acceptance phase
the inmate and
lJalllt:lU
party presses O. System
for
"Thank
, RJZO/llADEPARTMENrOFCORRECTION$
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TECHNOLOGIES
called party cannot
communicate until active
acceptance is validated. The
called party hears the following
prompt."
2.4.3.9
using Evercom. Go ahead with
your call."
Call is connected.
The Contractor must propose an IPS that allows
for all inmate telephones to be in use
simultaneously. The Contractor must describe,
in its response, how this will be accomplished with
the proposed IPS.
Ii:! RESPONSE: Evercom has read, understands and will
comply.
)
)
Evercom agrees that the proposed IPS will allow for all
inmate telephones to be in use simultaneously. There is
always sufficient bandwidth available on the outbound side
of the IPS to connect the maximum possible calls. There is
no longer the potential for blocking because of the
implementation of Grade of Service rating the
establishment of an inmate call as the top priority. The
system generates its own internal dial tone as part of
remaining separate from the Public Switched Telephone
Network (PSTN). To ensure the highest level of security
and fraud detection, the system does not connect a call to
the PSTN until it is authorized by the system to be
processed. Dial tones heard by inmates are generated
internally, eliminating the need for the line to be constantly
connected to the PSTN for dial tone generation, and greatly
reducing the opportunity for fraudulent activity.
The proposed IPS constantly monitors the hookswitch of
the inmate telephone. If the hookswitch is depressed at
any time, internal dial tone will reappear. This prevents
hookswitch manipulation for fraudulent purposes and
prevents dialing if secondary dial tone is received after the
called party hangs-up. Should an on-hook transition be
missed by the proposed IPS, the system continuously
looks for the occurrence of DTMF tones and dial tone.
After proper timing qualification of these tones, to prevent
inadvertent disconnects due to ambient background noise,
the system will cause call termination resulting in the reestablishment of either PIN tone, or dial tone to the inmate,
forcing a new, fully-controlled call.
ARIZONA DePARtMENtOF CORRECTIONS
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
2.4.3.10
The Contractor must propose an IPS that can
be shut down quickly and selectively. The
Department must be able to shutdown the
system globally and restrict all PIN access within
an entire facility and/or within a particular housing
unit.
0' RESPONSE: Evercom has read, understands and will
comply.
The system permits the automatic, immediate cut-off of all
inmate telephones at once, groups of telephones (e.g. an
entire building or wing), or individual telephones, and the
ability to pre-select hours of operation by telephone or
group of telephones.
)
The system allows for unlimited time-based control of
inmate calling. As with most features, calling times can be
configured on a per minute, per phone, per group, per
facility, or system wide basis. Multiple allowed/prohibited
call times can be configured each day of the week. For
example, one area can be configured to come on at 8:00
AM, go off at 12:00 PM, come back on at 2:00 PM and go off
again at 10:30 PM, while another area can be configured to
come on at 10 AM, and go off at 11 :45 PM.
If a telephone is out of service due to time of day limitation,
an announcement will be played when a user goes offhook.
When a phone is not in a valid time of day, the inmate will
hear, "No calls are allowed at this time. Please hang-up
and try your call at a later time."
2.4.3.11
The Contractor must propose an IPS solution
that allows the Department to completely
restrict inmate access to outside network
services/facilities should the IPS control unit of the
IPS fail for any purpose. The Contractor must
describe, in its response, how this restriction is
accomplished with the proposed IPS (e.g., toggle
"kill" switches, etc.).
)
RIZONA/J/5P,4RTMItNT OF CORRECT/ONS
RFP /I 0($0072DO FOR INMATE TELePHONe SYSTEM
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2.
o
SCOPE OF WORK
RESPONSE: Evercom has read, understands and will
comply.
Remote monitors can be placed in control towers or rooms.
The system can include monitors for each guard station.
Information from the telephones would be output to the
monitors for guards to check. Disallowed destination
numbers could be identified on-screen and a "kill switch"
beside the monitor allowed guards the option of taking a
phone out of service.
The Phone Cutoff Switch form of manual control allows
facility personnel to disable a certain phone or groups of
phones in an out of service condition. While this function
can be performed through the administrative terminal, the
System is also equipped with these manual cutoff switches
located in controlled areas. In the event of an uprising, this
Evercom feature prevents inmates from reaching
assistance outside the facility.
2.4.3.12
)
o
The proposed IPS must be restricted to outgoing
calls only. The system must not process
incoming calls at any time, The Contractor
must agree, in its response, that no inmate
telephone shall be capable of receiving an
incoming call.
RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS allows for outgoing, collect or pre-paid
debit calling only. At no time can incoming calls be
received. It is our standard procedure to install telephone
lines or circuits that are configured to prohibit incoming
calls. The system is configured to busy all trunks that
receive ring voltage associated with an incoming call. This
eliminates the possibility of a facility receiving incoming
calls on the inmate system.
)
The Evercom calling platform is a fully automated system
that does not allow incoming calls of any kind. No inmate
telephone connected to the system will be capable of
receiving an incoming call. Evercom works with all local
exchange carriers to ensure this. The telephony controllers
utilize extensive security measures to insure that inmates
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EVE ReOM
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TECHNOLOGIES
cannot receive incoming calls from parties either within or
outside the facility. There is no defined path designed into
the system hardware or software logic that would allow the
incoming call to be connected to an inmate telephone.
2.4.3.13
The IPS must block all calls made to any of
the following services whether the system is
used in direct dial, debit-based or collect call
mode. The Contractor must be responsible for
ensuring that the system is programmed for such
blocking.
2.4.3.13.1
2.4.3.13.2
2.4.3.13.3
2.4.3.13.4
2.4.3.13.5
)
SCOPE OF WORK
o
900, 972, 976, 550, telephone
numbers incurring excess charges;
Long distance carrier access
codes (e.g., 101-XXXX);
Local toll free numbers (e.g., 950XXXX);
Directory assistance numbers
(e.g., 411,555-1212, etc.);
Toll free numbers (e.g., 800, 888,
877,866,855, etc.).
RESPONSE: Evercom has read, understands and will
comply.
During installation, a "Call Blocking" table is established
which denies inmates from making calls to specific
numbers. Typically, access is denied to residential or
business lines, including those of judges, sheriffs, facility
pen;onnel, jury members, attorneys and witnesses.
The calling platform is programmed to automatically
prohibit calls to toll free, pay-per-call, directory assistance
and emergency services, including: 800, 888, 877, 900, 976,
550,555-1212,700,500,911,411, etc. Further, the system
automatically prohibits calls to all long distance carrier
access codes including 10-XXX, 101-XXXX Primary
Interstate Carrier (PIC) codes, all local numbers which
access long distance carriers such as 950-XXXX and tollfree area codes and exchanges.
)
The proposed IPS has the capability to block an unlimited
number of calls at anyone time. Number blocking is
accomplished in one of two methods:
RIZOIVADEPARTMENT OFCoRREr;;TIONS .
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TECHNOLOGIES
1. Enter the number(s) to be blocked in the Restrict
Number Editor through the on-site workstation, or
2. Submit the number(s) to be blocked to Evercom.
Either option provides for immediate restriction of the
number once it is entered into the system. The County may
submit a list of numbers they wish to have blocked and
Evercom will enter the numbers into the system prior to
installation.
Call blocking can also be accomplished by the use of
"wildcards". For example, using the NPA or NIP-NXX
portions of the phone numbers, the system can be
configured to block any number in the NAP or NPA-NXX
range specified.
Because Call Blocking tables often contain thousands of
entries, the proposed IPS offers virtually unlimited blocking
potential with a standard capability of 1,000,000 individual
entries. The entries may consist of an entire area code, an
entire exchange code within an area code, or a specific
telephone number.
)
This blocked number list may be administered locally by
facility personnel using the Administrative Workstation, or
remotely by the Evercom National Service Center.
2.4.3.14
o
)
The proposed IPS must not provide a second
dial tone to an inmate telephone without the
inmate hanging up the telephone receiver after
the first call is completed and the PIN re·entered to
place the second call.
RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS does not allow an inmate to obtain a
second dial tone without termination of the first call.
Follow-on, or "chain" dialing, is prevented by a
combination of features. When the called party
disconnects prior to, or without the inmate hanging up, the
Public Switched Telephone Network (PSTN) should by
today's standards not return a "second" dial tone. Instead,
RIZONA DEPARTMeNT OF CORRECTIONS' '.
RFP ~060072C)(:; FOR INMATE TELEPHONE SYSTEM,
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TECHNOLOGIES
a pre-recorded message such as "If you would like to make
a call, please hang up then place your call," will be played
to the inmate.
2.4.3.15
The proposed IPS must allow for a maximum
"ring time" prior to disconnecting the inmate call.
This "ring time" parameter must be consistent
among Department facilities.
Ii'! RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS is configured for a default ring time of six
(6) ringing cycles before a call is disconnected for a "no
answer". This parameter can be easily adjusted at the
discretion of the Department from three (3) to twenty (20)
ringing cycles, and will be adjusted to be consistent among
all Department facilities.
2.4.3.16
)
The proposed IPS must provide notification to an
inmate of the call status (e.g., ringing, busy, etc.).
This notification may either be in the form of
ringing, busy tones, SIT tones, or appropriate
recorded messages. This requirement must be
implemented for both prepay or collect call mode
of operation.
Ii'! RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS allows an inmate to hear all call progress
(i.e., ringing, busy, SIT, etc.) tones and messages when
processing a call. The platform also provides very specific
information to the inmate in the event a call is not allowed
as a result of a collect call block. This is a result of the
integration between Evercom's validation system and the
system. These features apply to both collect and directdialed debit calls. Examples of the voice prompts provided
to the inmates if a call was not completed are as follows:
"That number is restricted"
"The number you have dialed has a collect call block"
"Try your call agai n at a later time"
"That is not a valid number"
)
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"This call is being terminated, dialing of additional digits is
not allowed"
"No calls are allowed at this time"
"Your call was refused"
"All circuits are busy"
"No one is answering at this time"
"No third party or credit card calls are allowed"
"You have reached your maximum allowed number of
calls" (PIN/debit).
2.4.3.17
The proposed IPS must not allow the inmate to
speak to the called party until the call has been
positively accepted. This requirement must be
implemented for both prepay or collect call mode
of operation.
0: RESPONSE: Evercom has read, understands and will
comply.
As required, all audio is muted between the inmate and
called party prior to positive call acceptance for both
prepay and collect call modes of operation.
)
With Evercom's proposed IPS, the line of communication is
fully muted until the system detects a positive acceptance
by the called party. The inmate is never allowed to speak to
the called party until the call has been positively accepted
by the end user. This applies to both collect and prepaid
calls. Messages cannot be passed during call acceptance
because we will ensure that the automated operator
function uses the inmate's pre-recorded name (recorded
either by the inmate's voice and language, or by the voice
of a person designated by the facility) to announce to the
called party from whom the call is originating.
Identification of the specific inmate and thus the
announcement of the inmate's name will be performed by
the PIN assignment. Most other automated systems only
allow the inmate a recording "window" to say his or her
name each time a call is made or more importantly pass
messages to the called party.
As an additional feature, if desired, the system can also be
configured to prevent the inmate from hearing the call
acceptance process. This feature, called "mute
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acceptance", can be selectively enabled for specific
inmates, phones, or facilities.
TECHNOLOGIES
2.4.3.18
o
The proposed IPS must not allow the inmate to
hear the called party prior to the actual positive
acceptance (via touch tone entry) of the call.
RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS offers a feature called "mute
acceptance" that determines what the inmate will hear
during the call process.
If mute acceptance is turned on, the inmate will simply hear
a tagline of "Please wait while your call is in progress".
After this prompt, the inmate will hear nothing until the
called party positively accepts the call. Upon acceptance,
both parties will hear, "Your call is subject to recording and
monitoring. Thank you for using Evercom." Otherwise, the
inmate will receive an automated response as to the reason
the call was not accepted, such as "No one is answering at
this time."
)
If mute acceptance is turned off, the inmate will hear the
progress of the call, but the voice path to the called party
will not be connected until the call is positively accepted.
The inmate will hear each step of the call progress: the
system dials out to our validation system; if clear, will then
dial the requested number; will hear the phone ring; party
will accept/reject the call; if rejected or no answer, inmate
will receive automated response; if accepted, call path is
connected and parties hear tag lines, "Your call is subject to
recording and monitoring. Thank you for using Evercom."
The decision to have mute acceptance turned on or off will
be up to the Department.
2.4.3.19
o
The proposed IPS must allow for the
Department to program times when the system
will be available or unavailable to inmate calling.
RESPONSE: Evercom has read, understands and will
comply.
)
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The proposed IPS allows for unlimited time-based control
of inmate calling. As with most features, calling times can
be configured on a per minute, per phone, per group, per
facility, or system wide basis. Multiple allowed/prohibited
call times can be configured each day of the week. For
example, one unit can be configured to come on at 8:00
AM, go off at 12:00 PM, come back on at 2:00 PM and go off
again at 10:30 PM, while another block can be configured to
come on at 10:00 AM, and go off at 11 :45 PM.
If a telephone is out of service due to time of day limitation,
an announcement will be played when a user goes offhook.
When a phone is not in a valid time of day, the inmate will
hear, "No calls are allowed at this time. Please hang-up
and try your call at a later time."
2.4.3.20
o
The proposed IPS must allow the Department
personnel to temporarily restrict or disconnect
service to an individual inmate telephone or
station.
RESPONSE: EverCOi1l has read, understands and will
comply.
The system permits the automatic, regular immediate cutoff of all inmate telephones at once, groups of telephones
(e.g. an entire building or wing), or individual telephones,
and the ability to pre-select hours of operation by
telephone or group of telephones.
2.4,3.21
)
As one of the major problems associated with
inmate calling, the initiation of 3-Way or
Conference Calling is a constant issue
with the Department. Currently setting the
sensitivity level of the existing IPS causes "false
disconnects", The proposed IPS must provide
technology that deters an inmate's attempt to
initiate a 3-Way or Conference Call with a Third
Party and provide the ability to immediately
terminate the call. The Contractor must describe,
in its response, how this technology operates
with regard to the proposed IPS and the options
available to the Department.
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It is desirable that the proposed
IPS provides a function that
prevents 3-Way or Conference
Calling while minimizing the
possibility of "false disconnects".
The Contractor must explain, in
its response, how this will be
accomplished with the proposed
IPS.
RESPONSE: Evercom has read, understands and will
comply.
Evercom understands that the DOC's number one goal is
security. The system has several detection and prevention
capabilities related to fraudulent, illicit or unauthorized
activity.
)
Evercom will provide all DOC facilities with the most robust
and most effective switch-hook 3-way call detection
technology in the industry today. Evercom is widely
acknowledged as the undisputed leader in this field. Our
research and development commitment has valued
intellectual property with the following 3-Way Call Detection
patents:
•
•
•
•
U.S. Patent #5,319,702 Methods and Apparatus for
Detecting and Responding to Hook Flash Events
Occurring on a Remote Telephone
U.S. Patent #5,539,812 Method an Attempted Three-Way
Conference Call on a Remote Telephone
U.S. Patent #5,805,685 Three Way Call Detection By
Counting Signal Characteristics
U.S. Patent #5,796,811 Three Way Call Detection
Evercom's patented 3-way Call detection feature has been
proven in independent tests to have nearly flawless
effectiveness.
)
With all 3-way call blocking methods, the technology
requires "art" as well as science. Its configuration at each
facility will be customized by Evercom to adjust sensitive
parameters and thresholds for optimum performance.
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The 3-Way Conference Calling Fraud Detection feature
prohibits the major fraud practice possible with other
automated and live-operator systems. Inmates could enlist
the aid of an outside accomplice to "conference" them, via
Central Office-provided 3-way calling, to an "unrestricted"
line, bypassing the system controls. Without this
protection, inmates have in effect, unrestricted access to
the outside world, defeating the correctional objectives and
policies of the institution along with subjecting the public
to inmate harassment and fraud. Evercom's system is
unique in its ability to detect and foil an accomplice's
attempt to activate the 3-way call feature by immediately
disconnecting the call upon detection. Evercom's
proposed IPS has the unique ability to disable 3-way call
detection on a particular number or groups of numbers,
such as attorneys.
2.4.3.22
)
o
As one of the major problems associated with inmate
calling, the use of call fOlwarding at the destination
telephone number is a constant issue with the
Department. The proposed IPS must provide
technology that deters the use of call forwarding by
the party being called by the inmate and provide
the ability to immediately terminate the call. The
Contractor must describe, in its response, how this
technology operates with regard to the proposed
IPS and the options available to the Department.
RESPONSE: Evercom has read, understands and will
comply.
Evercom's 3-way call detection feature will block call
forwarding that is attempted when the originally-called
party uses the switch-hook or flash key. When a called
party accepts a call from an inmate and then attempts
either to forward the call to another number or conference
the call with another number using the switch-hook or flash
key, Evercom is able to detect the attempt and terminate
the call.
)
The Evercom calling platform is able to detect, in real time,
. the called party's attempt to access 3-way and/or
conference calling following the connection of the call
between the inmate and the called party, regardless of
where the called party is located (local, intraLATA or
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interLATA) or whether the called party has first accepted
the call. The system also has the option to terminate the
connection upon detection of the attempt to access 3-way
or conference calling. The Call Control Processor
incorporates sophisticated technology to identify specific
"hook flash" activities and eliminate fraud attempts by
disconnecting the call.
Evercom's patented method of preventing 3-way call
detection is centered around our sophisticated ability to
identify a specific "click" and associated events. The
"click" event is easily discernable from any sound that is
created through normal speech. The specific sound
characteristics that distinguish a hook flash is a very short
burst of sub 300Hz energy followed by a very abrupt cutting
of the signal source. Any sound created by a human voice
box that has a great deal of sub 300Hz energy will have a
sound "tail" associated with it. This is generally conclusive
evidence that the sound was created by something other
than a hook flash. So, the 3-Way detection algorithm looks
for an impulse of sub 300Hz that was not obviously caused
by a human voice.
)
3-Way Detect is active from the moment the called party
has the ability to answer the call and prior to call
acceptance. Upon detection of a 3-way call, the call will be
disconnected immediately, should that option be selected
by the facility.
If the inmate telephone hook switch is depressed at any
time, internal dial tone will reappear. This prevents hook
switch manipulation for fraudulent purposes and prevents
dialing if secondary dial tone is received after the called
party hangs-up. Should an on-hook transition be missed
by the System,the System continuously looks for the
occurrence of DTMF tones and dial tone. After proper
timing qualification of these tones, to prevent inadvertent
disconnects due to ambient background noise, the system
will cause call termination resulting in the re-establishment
of either PIN tone, or dial tone to the inmate, forcing a new,
fully controlled call.
Evercom would welcome the opportunity to perform a
product demonstration, to the evaluation committee, of its
)
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ability to detect and disconnect a-way calling on all local,
toll and long distance calls.
TECHNOLOGIES
2.4.3.22.1 It is desirable that the proposed IPS
provides a function that prevents call
forwarding while minimizing the
possibility of "false disconnects". The
Contractor must explain, in its response,
how this will be accomplished with the
proposed IPS.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom has developed a proprietary process which
proactively detects calls to telephone numbers that have
been automatically forwarded by called parties. These
numbers are forwarded through the use of local or toll free
numbers provided by a,d party telecom service provider.
This patent-pending screening process gives facilities
control over possible Remote Call Forwarding (RCF)
activity.
)
Why Screen For Remote Call Forwarded Numbers?
Without proper detection, Remote Call Forwarding activity
could result
•
•
•
decreased revenue from long distance arbitrage (calls
which should have been rated as long distance are
transitioned to locally rated calls)
decreased security by allowing inmates access to
unauthorized individuals (Le., victims, judges, etc.)
increased exposure to called parties non-payment of
calls
Evercom's RCF Screening Process identifies, analyzes, and
blocks numbers which have a high probability of being
remote call forwarded numbers.
How The Process Works
)
Through its state-of-the-art Customer Care subsidiary
Correctional Billing Services, Evercom has instantaneous
access to millions of call records that are generated from
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its 3,100 served facilities. Tens of thousands of calls are
processed to called party numbers daily. Evercom's
Revenue Assurance Management Center analyzes called
party calling pattern and expected physical location (in
relation to the number dialed) and compares this
information with nationwide 3,d party database to develop
an RCF Target List. A team of Revenue Assurance
Specialists confirms these numbers are actually forwarded
and then permanently blocks them in Customer Care.
Since implementing this screening process in early 2005,
Evercom has added an increased layer of security for all of
our facilities.
2.4.3,23 The proposed IPS must provide a Call Alert feature.
This feature will alert the Department personnel that
a designated inmate is simply placing a call or is
placing a telephone call to a specific number that
has been assigned alert status. This status will be
activated by the Department personnel at the
Department's discretion,
)
0' RESPONSE: Evercom has read, understands and will
comply.
)
COVERT ALERT
The system will be equipped with the capability to bridge a
call to an authorized remote number for those numbers, or
PINs, that are under surveillance by the investigative unit.
The Covert Alert feature allows authorized personnel to
monitor a call, from any designated remote location, while
the call is in progress. Once a number, or PIN, is assigned a
'covert' status, the user simply enters a telephone number
(cellular, home, office, etc.) from which he/she wants the
call sent to for 'Live' monitoring. The call is then
automatically bridged once the call is accepted by the
called party and in progress. There are no distance barriers
to the retrieval process so the remote telephone number
can be located within the facility or across the country. As
an additional benefit, administrators may continue to
monitor other calls, through the on-site workstation, while
utilizing the 'Covert Alert' remote live call-forwarding
feature. This allows for facility investigators to effectively
monitor potential elicit activities regardless of the
investigators' location.
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2.4.3.24 The Contractor must describe, in its response, how
the proposed IPS operates when the inmate call is to
a cellular telephone.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom proposes to work closely with the AZ DOC to
determine the appropriate business rules for completing
calls to cell phones. We believe we offer more call
completion options than any other company in the
industry.
)
Evercom maintains billing agreements with most all the
LEC's, RBOC's and IXC's which allow Evercom to include
its monthly statement for charges, incurred by the called
party, on their monthly billing statements. Collect calls to
cell phones are not billable by LEC's, RBOCs or IXC's.
Evercom completes more calls by offering alternate billing
methods for calls that could not otherwise be billed - like
calls to cell phones or to unbillable numbers in areas
served by blocked independent phone companies such as
Competitive Local Exchange Carriers (CLEC).
We do this by using
• prepaid collect accounts for family & friends,
• commissary debit accounts for inmates, and
• Our new First Call Connect functionality
The following provides a sample call progression for our
Automated Voice Prompt. Upon lifting the receiver the
offender is prompted by an automated operator as follows:
The inmate shall be required to input their PIN and a valid
telephone number from their approved call list for a call to be
processed. Voice prompts available in English and Spanish and
proceed to select a collect call or prepaid option.
)
The Inmate Calling System validates the calling status of
this number. One major advantage of the IPS is the speed
of validation. Since IPS is connected to the Evercom
private network, validation is performed over an IP data
link. IP validation has proven to be more reliable and
substantially increases the speed of call completion.
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The inmate will hear the progress of the call, but the voice
path to the called party will not be connected until the call
is positively accepted.
The inmate will hear each step of the IPS call process:
System dials out to our validation system; if clear will then
dial the requested number; will hear the phone ring; party
will accept/reject the call; if rejected or no answer, inmate
will receive automated response; if accepted, call path is
connected and any appropriate messages are played.
Prepaid Accounts allow the end user complete control of
his or her account. The customer can deposit any amount
of money into the account and can monitor the amount of
money s/he wishes to spend on collect calls from the
prison.
)
When an end user speaks with a Customer Service
Alternate billing options are presented to customer as the
solution for call completion, such as Prepayment, or Direct
Billing for Special Accounts (bail bonding companies,
attorneys, public defenders, etc).
With Prepayment, the customer is asked to submit payment
to establish Prepaid Account. Payment options are:
•
•
•
•
Western Union Quick Collect
Visa, Mastercard by phone
Check by phone
Money Order, Cashier's check by US Mail
The suggested minimum payment amount for a Prepaid
Account is $50.00. The suggested amount may be lower if
the calls to the end user are local calls from the facility.
Once payment is received, the account is overridden in
validation, and calls will complete.
The customer must maintain a positive balance in account
to avoid line restriction. The customer will receive an
automated courtesy call when account balance reaches
$20.
)
This is Correctional Billing Services. This courtesy call is being
made to advise you that the balance in your prepaid account is
$20 or less. To prevent any interruption in your service, please
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forward additionalpayment, or call Correctional Billing
Services at 800-844-6591. Again, that number is 800-8440-6591.
TECHNOLOGIES
Thankyou.
The end user can call into the Correctional Billing Services'
automated system to access account status at any time,
and can also talk to a live operator for assistance.
AZ DOC is notified in several ways of calls placed to cell
phones.
If LlDB Validation Approved
If call to cell phone call is not accepted or answered by
the called party;
- IPS will provide the appropriate voice response to the
inmate
-IPS will provide to Phone Monitoring (Scan Patrol
feature) the status of the call (Let's review with screen
shot) and Call Detail Record information below to
• Called Part Number
)
•
PINNumber
•
•
•
•
•
•
•
•
•
•
Phoneused
Call start dateltime
Call Accepted dateltime
Duration
Call stop dateltime
Call deny/approval code
TrunklD
Reason for termination
Extra dialed digits detected
Three Way detected
2.4.3.25 The proposed IPS must have the ability to allow
for a called party to activate a code (via the
touch tone pad of their telephone) that
automatically notifies the Department that the
number should be deleted from the calling inmate's
"Authorized Telephone Number List".
o
RESPONSE: Evercom has read, understands and will
comply.
)
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The proposed IPS provides an optional feature that allows
the called party to permanently block future calls from the
facility by dialing a single digit on his or her telephone.
This feature, when implemented, notifies the called party of
this option during the call acceptance process. Not only
will this end harassing calls, but inmates have been known
to randomly dial numbers looking for someone to accept
their calls, and this feature provides the called parties a
method to block any future calls.
TECHNOLOGIES
No notification is sent. If a called party permanently blocks
future calls, the inmate will not be able to complete any
further calls to that party, even though that number is on
the inmates calling list. The inmate will most likely remove
the number when they update/edit their calling list.
2.4.3.26
)
o
Each call placed (prepay or collect) through the
IPS must be electronically identified by the system as
being a call originating from the Department facility
in 100% of the cases with or without the
accompanying inmate PIN.
RESPONSE: Evercom has read, understands and will
comply.
As required, each call placed (prepay or collect) through
the proposed IPS will be electronically identified by the
system as being a call originating from the Department
facility in all instances with or without the accompanying
inmate PIN.
2.4.3.27 If a call is not accepted by the called party, or if no
one answers the call, the IPS must inform the
inmate of the situation rather than simply
disconnecting the call.
o
RESPONSE: Evercom has read, understands and will
comply.
As required, inmates are informed by the proposed IPS
when calls are not accepted by the called party or when
calls are not answered.
)
The proposed IPS allows an inmate to hear all call progress
(i.e., ringing, busy, SIT, etc.) tones and messages when
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processing a call. The platform also provides very specific
information to the inmate in the event a call is not allowed
as a result of a collect call block. This is a result of the
integration between Evercom's validation system and the
system. These features apply to both collect and directdialed debit calls. Examples of the voice prompts provided
to the inmates if a call was not completed are as follows:
"That number is restricted"
"The number you have dialed has a collect call block"
"Try your call again at a later time"
"That is not a valid number"
"This call is being terminated, dialing of additional digits is
not allowed"
"No calls are allowed at this time"
"Your call was refused"
"All circuits are busy"
"No one is answering at this time"
"No third party or credit card calls are allowed"
"You have reached your maximum allowed number of
calls" (PIN/debit).
)
2.4.3.28 The IPS must have the capability to accept the
called party's response via DTMF (Touch Tone Pad)
input from the telephone. Calls shall not be billed
until positive acceptance by the called party is
indicated by the input of a specific Touch Tone digit.
o
RESPONSE: Evercom has read, understands and will
comply.
The IPS requires positive 'called party' acceptance in order
for two-way conversation to take place. When the called
party answers the phone, the system's answer detection
triggers the call acceptance voice message. This message
announces the inmate's call and asks the called party if
they wish to accept the charges of a collect call. The called
party is instructed to dial a single digit on his or her own
telephone instrument to accept the collect call charges, or
hang-up to disconnect the call and refuse charges. The
inmate cannot hear or speak to the called party until
positive acceptance has occurred. This 'active' acceptance
procedure ensures that the called party does not get billed
for any charges that they have not authorized.
)
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2.4.3.29 The IPS, whether in pre-payor collect call mode,
must be capable of announcing to the called party
the name of the calling inmate. Contractors must
provide a mechanism to record an inmate's name
a single time to be used each time this
announcement is required. The activation or
deactivation of this feature must be controlled by the
Department institution.
TECHNOLOGIES
o
RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS brands each inmate call with both the
name of the facility and the name of the inmate placing the
call. This brand provides the called party with clear
identification from where and whom the call is coming. The
system currently allows three (3) seconds for an inmate to
record his or her name when placing a call. This parameter
is configurable.
When recording an inmate name, there are three (3) options
available for doing this:
)
1. Inmates will be prompted to say their names each time
when placing a call. This is generally used for non-PIN
telephones.
2. For PIN accounts only, an inmate name can be recorded
the first time the inmate places a call; thereafter, the
stored inmate name will be automatically uploaded for
presentation during call setup. The name is in
permanent memory associated with the inmate's PIN
database. This process will be required only once. The
inmate's name is recorded in real-time voice and stored
in system memory for access from any inmate
telephone in the facility. When an inmate places an
authorized call, the system uploads his or her name to
the inmate telephone controller module for insertion at
the appropriate time during the called party
announcement.
)
3. When a new PIN is added, either facility personnel or an
authorized user may record an inmate's name;
thereafter the stored inmate name will be automatically
uploaded for presentation during call setup. These
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authorized users may re-record inmates' names for
purposes of security and accuracy. The name is
permanent memory associated with the inmate's PIN
database. This process will be required only once. The
inmate's name is recorded in real-time voice and stored
in system memory for access from any inmate
telephone in the facility. When an inmate places an
authorized call, the system uploads his or her name to
the inmate telephone controller module, for insertion at
the appropriate time during the called party
announcement.
Options 2 and 3 eliminate the "short messages" and abuse
when inmates are allowed to say their name, or anything
else, prior to placing the call. Most other automated
systems only allow the inmate a recording "window" to say
his or her name each time a call is made.
)
Additionally, in multiple facility environments, for example,
a Department of Corrections, the inmate's stored recorded
name file will automatically be transferred with his or her
PIN information to the destination facility. This feature is
available in both the collect only and debit-based modes.
2.4.3.30 The IPS must be capable of announcing to the called
party how to accept calls.
Ii'! RESPONSE: Evercom has read, understands and will
comply.
When the called party answers, the system's call
announcement message notifies the called party that they
have a collect call from an inmate and states the name of
the institution in which the inmate is located. The inmate's
recorded name is announced to the called party as part of
this call acceptance message to provide identification of
the calling inmate.
The system will use an announcement format similar to the
following:
)
"Hello, you have a collect call from (INMATE NAME), an
inmate from (NAME OF INSTITUTION), an Arizona
Correctional institution. To accept charges press zero (0);
to refuse charges press one (1) or hang up now; to block
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your number from receiving future calls from this facility,
press six (6); to obtain a rate quote press four (4). If you
use three way calling or call waiting, you will be
disconnected. All call detail and conversations excluding
approved attorney calls, will be recorded." After
acceptance of call, "This call is subject to monitoring and
recording. Thank you for using Evercom". The facility
name branding can be customized for every facility or can
be standardized by organization.
2.4.3.31
The proposed IPS must be capable of announcing
to the called party the collect call rate, prior to
acceptance, when a collect call is placed. The
Contractor must describe how this is accomplished
by the called party.
0' RESPONSE: Evercom has read, understands and will
comply.
)
The system provides, on demand, "rate quotes" to the
called party prior to acceptance of the call. Upon receiving
a call from an inmate, the called party will hear an
announcement similar to the following:
"Hello, you have a collect call from (INMATE NAME), an
inmate from (NAME OF INSTITUTION), an Arizona
Correctional institution. To accept charges press zero (0);
to refuse charges press one (1) or hang up now; to block
your number from receiving future calls from this facility,
press six (6); to obtain a rate quote press four (4). If you
use three way calling or call waiting, you will be
disconnected. All call detail and conversations excluding
approved attorney calls, will be recorded." After
acceptance of call, "This call is subject to monitoring and
recording. Thank you for using Evercom". The facility
name branding can be customized for every facility or can
be standardized by organization.
2.4.3.32 The system must provide a manner for all calls (prepayor collect) to be "branded" with the standard
Department message as well as the statement that
"All Calls are Recorded".
)
0' RESPONSE: Evercom has read, understands and will
comply.
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TECHNOLOGIES
The proposed IPS features will ensure that the automated
operator function uses the inmate's pre-recorded name
(recorded either by the inmate's voice and language, or by
the voice of an administrator) to announce to the called
party from whom the call is originating. Identification of the
specific inmate and thus the announcement of the inmate's
name will be performed by and according to the PIN
assignment.
The proposed IPS will use an announcement format similar
to the following:
"Hello, you have a collect call from (INMATE NAME), an
inmate from (NAME OF INSTITUTION), an Arizona
Correctional institution. To accept charges press zero (0);
to refuse charges press one (1) or hang up now; to block
your number from receiving future calls from this facility,
press six (6); to obtain a rate quote press four (4). If you
use three way calling or call waiting, you will be
disconnected. All call detail and conversations excluding
approved attorney calls, will be recorded." After
acceptance of call, "This call is subject to monitoring and
recording. Thank you for using Evercom". The facility
name branding can be customized for every facility or can
be standardized by organization.
)
2.4.3.33 The Contractor must propose and implement an
IPS that provides telephone reception quality
meeting all industry standards for service quality
as defined by the Federal Communications
Commission (FCC). The Contractor must accept
the Department's decision regarding such
determination.
o
RESPONSE: Evercom has read, understands and will
comply.
The Evercom Team's proposed IPS meets and/or exceeds
all of the State and Federal industry standards for
telephone reception and service quality.
)
Evercom uses full time EMI/RFI filters that prevent line
noise from causing data errors and innovative lineinteractive design that uses the DC to AC power inverter "in
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reverse," like a battery charger, during normal operation
providing greater performance and efficiency.
2.4.3.34 The Contractor must provide and install adequate
surge protection for the proposed IPS and its
components. The use of traditional "power strips"
for surge protection is not acceptable for this
requirement
Ii:'! RESPONSE: Evercom has read, understands and will
comply.
Evercom installs specific Lightning protection
manufactured for analog and digital phone lines protecting
both in-house and incoming lines. These provide
guaranteed second level overvoltage protection and react
within microseconds to shunt spikes to ground. Traditional
"power strips" are indeed unacceptable. The installed UPS
system effectively provides primary surge protection and
guards against over voltage.
)
2.4.3.35 The Contractor must provide and install adequate
lightning protection equipment on all network
services supplied for the proposed IPS.
Ii:'! RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide and install adequate lightning
protection equipment on all network services supplied for
the proposed IPS.
Evercom installs specific Lightning protection
manufactured for analog and digital phone lines protecting
both in-house and incoming lines. These provide
guaranteed second level over voltage protection and react
within microseconds to shunt spikes to ground. Traditional
"power strips" are indeed unacceptable. The installed UPS
system effectively provides primary surge protection and
guards against over voltage.
)
2.4.3.36 The Contractor must provide a sufficient number
of uninterruptible power supply (UPS) systems
that also have surge protection at each of the
Department facility capable of supporting all IPS
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)
components including recording devices for a
minimum of one (1) hour.
TECHNOLOGIES
o
RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS is a fully electronic-based switching
system; in the event the centralized processor fails the
uninterruptible power supply (UPS) backup will maintain
the system and allow calls to be completed. The proposed
IPS has a sufficient UPS system installed to ensure
complete uninterrupted operation of the Correctional
Applications Management system, including recording and
network services, for a minimum of one hour. All UPS
equipment provides electrical surge, lightning and power
conditioning protection as well.
Upon the loss of commercial power, no change in the
operational characteristics of the system will occur. If
commercial power is not restored prior to the exhaustion of
UPS power, the system will terminate all calls in progress
and shut down. The system will fully recover from any
power failure automatically, within five (5) minutes, with no
outside intervention required. If commercial power is
restored prior to the exhaustion of UPS power, no change
in the operational characteristi~s of the system will occur.
)
2.4.3.37 The Contractor must provide, install and maintain
(according to manufacturer's specifications) all
IPS UPS equipment at each of the Department
facilities. The Contractor must replace all UPS
equipment upon expiration of the manufacturer's
life cycle of the installed product.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide, install and maintain all UPS
equipment at each of the Department facilities. Evercom
will replace all UPS equipment upon expiration of the
manufacturer's life cycle of the installed product.
)
The proposed IPS is a fully electronic-based switching
system; in the event the centralized processor fails the
uninterruptible power supply (UPS) backup will maintain
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the system and allow calls to be completed. The system
has a sufficient UPS system installed to ensure complete
uninterrupted operation of the Correctional Applications
Management system, including recording and network
services, for a minimum of one hour. All UPS equipment
provides electrical surge, lightning and power conditioning
protection as well.
TECHNOLOGIES
Upon the loss of commercial power, no change in the
operational characteristics of the system will occur. If
commercial power is not restored prior to the exhaustion of
UPS power, the system will terminate all calls in progress
and shut down. The system will fully recover from any
power failure automatically, within five (5) minutes, with no
outside intervention required. If commercial power is
restored prior to the exhaustion of UPS power, no change
in the operational characteristics of the system will occur.
2.4.3.38 In the unlikely case of the loss of commercial
power and the failure of the UPS, the IPS must
automatically restrict or "shut off" all inmate
telephones so that no inmate calls can be made
until commercial power is restored and access is
once again provided by the Department.
)
o
RESPONSE: Evercom has read, understands and will
comply.
In the unlikely case of the loss of commercial power and
the failure of the UPS, the IPS will automatically restrict or
"shut off" all inmate telephones so that no inmate calls can
be made until commercial power is restored and access is
once again provided by the Department.
2.4.3.39 The Contractor must describe, in its response,
what component redundancy is provided to limit or
virtually eliminate system downtime due to
hardware component failure.
o
)
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide all backup and archival hardware,
supplies, and recovery procedures at no cost to the
Department. This includes the following:
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For both local and central databases, the proposed IPS
provides reliability and redundancy as an integral part of
the inmate calling service to eliminate loss of service and
reduce downtime due to utility or component failures. The
system will operate without the assistance of a
headquarters-based central processor. The UPS will
provide protection from power utility failure and line
anomalies.
Much of the system's functionality is based on Microsoft®
SQl Server™ multi-user relational database management
system, which provides powerful tools for the creation,
maintenance, and administration of large databases. SQl
gives the system the ability to organize and processes
large amounts of data in a fast and efficient manner. SQl
has significant data replication capabilities that provide
substantial data backup security.
)
The proposed IPS stores all CDRs in non-volatile memory
located within the system. This data is kept in a proprietary
format that provides detail for management reports, fraud
analysis, and conversion to industry standard billing
formats. The platform is capable of storing multiple months
of records at the site; however, all Call Detail Records are
collected daily in Evercom's Data Center for billing
purposes and are archived for a minimum of seven (7)
years at the secure Data Center.
2.4.3.40 It is desirable that the Contractor provide an IPS
in which the Central Processor Unit (CPU) and
other critical components are redundant. The
Contractor must describe, in its response, those
critical components that are redundant with the
proposed IPS.
0' RESPONSE: Evercom has read, understands and will
comply.
SECURUS Technologies' approach to reliability and
performance includes redundancy of all physical and
logical components but reliability and performance are not
simply a matter of redundant components.
)
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The evolution of the Secure Calling Network (SCN) started
early in the design stages with a set of goals and a
process. The process used is defined by Sercurus'
Software Development Life Cycle (SDLC) that defines the
stages of anaiysis, design, code and testing with their
appropriate documentation. The goals, in addition to the
required functionality, centered around stability, reliability,
security, monitoring, operational support and both software
and operational maintenance.
Physical Plant:
• Primary location is in an AT&T Data Center
• AlB Power systems on separate generators, battery
systems and building entry;
• Optical network, ingress and egress, is dual ring with
separate entry points;
• Nx redundant Air Conditioning chillers.
)
IP
•
•
•
Network:
Foundry, Cisco, Acme Packets, Adtran;
All hardware is paired using VRRP or HSRP;
All equipment is multi-homed on parallel switches.
Servers & Components:
• Dell, Sun, Convedia;
• All hardware has internal redundancy - power, drives,
ECC memory;
• All hardware supports remote lights-out management.
SAN:
• EMC, Brocade;
• Multiple SAN storage units each with redundant
controllers;
• All equipment is multi-homed on fiber switches.
Software Components:
• Oracle, Ubiquity, Bay Packets, BEA;
• Clustered and managed per vendor's
recommendations;
• Mixture of active/standby and active-active depending
on need.
2.4.3.41
)
The Contractor must provide standard hardware
and software enhancements/upgrades to the
proposed IPS at no cost to the Department during
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the term of this contract. The installed IPS at
each of the Department facility must always be at
the latest general release of the system's
available hardware and software including
operating systems for the system administration
and system reporting function. Beta and field
tested hardware and software must not be
provided unless specifically approved by the
Department. Prior to any hardware and/or
software upgrades or enhancements, the
Contractor must discuss the software benefits with
the Department and proceed only after the
Department approval.
o
RESPONSE: Evercom has read, understands and will
comply.
As technology advances and additional value-added
enhancements become generally available, Evercom will
contact the DOC to verify interest in new service and/or
equipment upgrades that will increase system security or
operational efficiency.
)
Evercom will provide the calling platform at all DOC
facilities. All system hardware, software, and components
will be the same at all facilities, and will operate identically.
Evercom welcomes the opportunity to discuss software
enhancements and/or suggestions with the DOC at any
time. It is our intent to maintain a state-of-the-art system
throughout the duration of the contract, which may include
software upgrades and/or specific modifications to the
system from time to time.
Standard software upgrades will be performed at all
locations when they become available and have been
authorized for implementation by the DOC.
2,4.3,42 Telephone network selVices provided by the
Contractor shall not be capable of being detected
by the called party for calling number identification
(Caller 10).
o
)
RESPONSE: Evercom has read, understands and will
comply.
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Evercom is the industry leader in Call Control Features.
Caller 10 blocking to the called party is a feature which is
standard with the proposed IPS. This feature can also be
configured to send a generic Caller 10 that would not
include the specific originating number, but that would
enable the called party to identify that the call was
originating from a correctional facility.
2.4.3.43 The proposed IPS must allow for the monitoring of
inmate calls while in process ("real time") by the
Department personnel. This monitoring must be
allowed by specific inmate telephone, specific
inmate PIN or by called telephone number. Any
and all equipment and software required to pertorm
this function must be provided with the proposed
system ..
o
)
RESPONSE: Evercom has read, understands and will
comply.
The system enables facility personnel to listen to a
conversation in-progress on a real-time basis and have the
conversation recorded at the same time. All conversations
currently in progress will be displayed and the user may
select the desired conversation to monitor. Once the user
makes the selection, the requested conversation will be
directed to the integrated playback module.
The proposed IPS enables the system administrator to
select specific dialed or called numbers, inmate telephone
set or lines, and calls place using specific inmate PINs to
be recorded. When the platform detects activity based on
the selected criteria, conversations will be automatically
recorded. As an alternate mode of operation, the platform
will simultaneously record all inmate conversations.
2.4.3.44 Monitoring of inmate calls must be provide in
true "real time". The Department personnel
must be capable of monitoring an inmate's call
while the call is in progress with no delay in
transmission of the audio. The Contractor must
describe, in its response, how this will be
accomplished with the proposed system.
)
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0 RESPONSE: Evercom has read, understands and will
comply.
Monitoring of inmate calls is provided in true "real time".
The Department personnel will be capable of monitoring an
inmate's call while the call is in progress with no delay in
transmission of the audio.
The system enables facility personnel to listen to a
conversation in-progress on a real-time basis and have the
conversation recorded at the same time. All conversations
currently in progress will be displayed and the user may
select the desired conversation to monitor. Once the user
makes the selection, the requested conversation will be
directed to the integrated monitoring module.
The proposed IPS enables the system administrator to
select specific dialed numbers, lines, or inmate PINs to be
recorded. When the platform detects activity based on the
selected criteria, conversations will be automatically
recorded. As an alternate mode of operation, the platform
will simultaneously record all inmate conversations.
)
2.4.3.45 The collect call automated announcement function
of the IPS must be capable of processing calls on
a selective bi-lingual basis: English and Spanish.
The inmate must be able to select the preferred
language using no more than a two digit code.
o
RESPONSE: Evercom has read, understands and will
comply.
Each standard system is capable of providing message
prompts in English and Spanish. An inmate may select a
specific language, at the beginning of the call process, by
dialing a SINGLE DIGIT. This will initiate the selected
language prompts to the inmate. If desired, the language
selection for the called party may be preset in the system
database. If additional languages are required, they may be
developed for specific customer needs at no cost.
In addition to English and Spanish, Evercom's system is
capable of providing voice prompts including but not
limited to the following languages:
)
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•
•
•
•
•
•
•
•
•
Russian
Tagalog
Vietnamese
Portugese
Korean
Laotian
Chinese
Japanese
Navaho
2.4.3.46 The proposed Secure Inmate Calling System must
allow for Department to program times when the
system will be available or unavailable to inmate
calling. The Contractor must describe, in its
response, how this is accomplished
0' RESPONSE: Evercom has read, understands and will
comply.
)
The proposed IPS allows for unlimited time-based control
of inmate calling. As with most features, calling times can
be configured on a per minute, per phone, per group, per
facility, or system wide basis. Multiple allowed/prohibited
call times can be configured each day of the week. For
example, one area can be configured to come on at 8:00
AM, go off at 12:00 PM, come back on at 2:00 PM and go off
again at 10:30 PM, while another area can be configured to
come on at 10 AM, and go off at 11 :45 PM.
If a telephone is out of service due to time of day limitation,
an announcement will be played when a user goes offhook.
When a phone is not in a valid time of day, the inmate will
hear, "No calls are allowed at this time. Please hang-up
and try your call at a later time."
2.4.4 Personal Identification Numbers (PINs)
2.4.4.1
)
It is the intention of the Department to implement the
proposed IPS in a collect and prepaid call mode
with the use of inmate Personal Identification
Numbers (PINs). Whether in collect call mode or prepaid mode, the proposed IPS must adhere to the
following requirements for PIN operation.
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0' RESPONSE: Evercom has read, understands and will
comply.
2.4.4.2
The IPS must restrict use through authorized
Personal Identification Numbers (PINs) assigned
to each inmate. The length of these PINs must be
determined by the Department and remain consistent
throughout Department facilities.
0' RESPONSE: Evercom has read, understands and will
comply.
Each inmate is assigned a unique PIN, normally ranging
from four (4) to twelve (12) digits. This range creates an
innumerous number of PIN combinations. The proposed
IPS has the ability to randomly generate PINs and
automatically assign a new unique PIN to each inmate.
When the handset is removed from its cradle, the inmate
telephone provides audible instructions prompting the
inmate to dial his or her PIN.
)
2.4.4.3
The proposed IPS must allow for the crossreferencing of inmate PINs to the Department inmate
commitment number allowing for the Department
personnel to search by commitment number for call
records and call recordings. The Contractor must
describe, in its response, how this will be
accomplished with the proposed system.
0' RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS will allow for the cross-referencing of
inmate PINs to the Department inmate commitment number
allowing for the Department personnel to search by
commitment number for call records and call recordings.
The Evercom IPS PIN database includes first and last name
entries enabling cross reference searches by name. A
screen similar to the one shown below is displayed with
name and the additional fields that are available in the PIN
database:
)
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When searching by name, the Evercom IPS Web enabled User
Interface provides first and last name search capabilities link
to the information in the PIN database as shown above. By
entering any part of the first name and or last the IPS will
provide all matches in the query. A screen of available search
pal·alTlet.~rs is shown below:
WII)!,r~IIIWJ\t , -
)
::J
PI'-IC--]
Comoltle
~nl'
Wil!>:~
Clltwt
,.
_-r
D.t}".I»A,...."b .. r~
",~C<>4'
5'
lII!omv.ottr'
c'c-::
8.!tc: ......:............ _-.::_-::._~J
PMr>tJ !'1 Stlttl
flO-I
fll.'
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2.4.4.4
o
The Contractor must be responsible for the
administration of all inmates PIN through its
Administrators.
RESPONSE: Evercom has read, understands and will
comply.
Evercom will be responsible for the administration of all
inmate PINs through its Administrators.
2.4.4.5
)
The IPS must allow each PIN to have a "class of
service" assigned. For example, each PIN must
have a list of allowable telephone numbers, the
maximum duration of each call, etc. The proposed
system must provide call restrictions by PIN that
provide the following restrictions at a minimum:
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o
RESPONSE: Evercom has read, understands and will
comply.
The PIN System is enabled as a Port Class of Service
option within the Automated Operator Service and can be
applied to a single phone, group of phones, or all phones in
a facility. The PIN System can be configured to operate in
one of three (3) primary modes. Mode 3 is the strictest with
the controlled PIN feature providing the approved calling
list.
2.4.4.5.1 Placing of Calls: Inmates can be either
approved or not approved to make phone
calls by PIN;
o
RESPONSE: Evercom has read, understands and will
comply.
The system can be set to make a phone call either by PIN or
without the use of PIN.
2.4.4.5.2 Use of Specific Telephones: Inmates,
via the PIN, can be restricted to a specific
telephone or group of telephones, at the
Department's option;
)
o
RESPONSE: Evercom has read, understands and will
comply.
Inmates, via the PIN can be restricted to a specific
telephone or group of telephones, at the Department's
option.
2.4.4.5.3 Duration of Call: Maximum call duration
can be set globally (all PIN's), by site, by
facility area, by individual inmate's PIN, by
type of call (Local, IntraLATA, InterLATA)
at the Department's option;
o
RESPONSE: Evercom has read, understands and will
comply.
)
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The Department can set maximum call duration globally (all
PINs), by site, by facility area, by individual inmate's PIN, or
by type of call (Local, IntraLATA, InterLATA).
TeCHNOLOGIES
2.4.4.5.4 Time of Day Calling: An allowed
calling schedule can be provided for each
specific PIN, by facility area, by site and
globally (all PIN restrictions) at the
Department's option.
o
RESPONSE: Evercom has read, understands and will
comply.
Through the proposed IPS, the Department can institute an
allowed calling schedule for each specific PIN, by facility
area, by site and globally (all PINs). The global restrictions
can take precedence over individual PIN restrictions.
2.4.4.5.5 Specific PIN: Restrict an inmate under
disciplinary action from placing all calls
assign to his particular PIN with the
exception of privileged numbers (e.g"
attorney, approved clergy and social
work professionals).
)
o
RESPONSE: Evercom has read, understands and will
comply.
The Department can restrict an inmate under disciplinary
action from placing all calls assigned to their particular PIN
with the exception of privileged numbers (e.g., attorney,
approved clergy and social work professionals).
2.4.4.5.6 Restriction: Set call duration, set
number of calls per day, set only certain
numbers per PIN, etc.
o
RESPONSE: Evercom has read, understands and will
comply.
The Department can set call duration, set number of calls
per day, set only certain numbers per PIN, etc.
2.4.4.6
)
The IPS's PIN feature must ensure that the
automated operator function uses the inmate's pre-
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recorded name (recorded in both the inmate's
voice and language, or in the voice of an
administrator) to announce to the called party from
whom the call is originating. Identification of the
specific inmate and thus the announcement of the
inmate's name must be performed by the PIN
assignment. This feature will be implemented at
the discretion of the Department.
o
RESPONSE: Evercom has read, understands and will
comply.
The Evercom PIN feature ensures that the automated
operator function uses the inmate's pre-recorded name
(recorded in either the inmate's voice, or in the voice of an
administrator) to announce the called party from whom the
call is originating.
)
place a
pauses
0 .. ,"
"To place a debit call,
press 1... "
Inmate presses
i
option on the inmate telephone
keypad.
"Please enter your PIN now ... "
Inmate enters
Identification Number.
For domestic and North American
calls, inmate dials area code and
telephone number. For Pre-paid
International calls, inmate dials
011, country code, then phone
the
number you are calling ... "
"You have XX minutes
this
call. At the tone, please state
name ..."
"Please wait while your call is
processed. You may hear
silence during the acceptance
of your call."
tone.
There is a pause
seconds. The system verifies the
billing status of the inmate account
or destination number.
\,
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number.
During the acceptance phase
of the call, the inmate and
called party cannot
communicate until active
acceptance is validated. The
called party hears the following
prompt."
2.4.4.7
Pre-paid) caU from the XYZ
Correctional Facility. This call is
subject to monitoring and
recording. If you wish to accept
this call, please press O. If you do
not wish to accept this call, please
hang up now." If the called party
hangs up, the call is terminated.
Called party presses O. System
prompt returns, "Thank you for
using Evercom. Go ahead with
your call."
Call is connected.
The IPS must use an announcement format
similar to the following:
2.4.4.7.1 "You have a call from 'inmate name',
an inmate at 'facility name'. Call
forwarding or 3-way calling are not
allowed. The cost of this call is $X.XX for
the first minute, and $.XX for each
additional minute. To consent to these
charges and accept this call, please
press 0."
)
o
RESPONSE: Evercom has read, understands and will
comply.
The system provides, on demand, "rate quotes" that allows
the called party to be informed of the call cost prior to
acceptance. Once selected, the prompt will inform the
called party of both the initial costs and any additional per
minute costs. This feature, when implemented, notifies the
called party of this option during the call acceptance
process.
Upon receiving a call from an inmate, the called party will
hear an announcement similar to the following:
)
"Hello, you have a collect call from (INMATE NAME), an
inmate from (NAME OF INSTITUTION), an Arizona
Correctional institution. To accept charges press zero (0);
to refuse charges press one (1) or hang up now; to block
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
your number from receiving future calls from this facility,
press six (6); to obtain a rate quote press four (4). If you
use three way calling or call waiting, you will be
disconnected. All call detail and conversations excluding
approved attorney calls, will be recorded." After
acceptance of call, "This call is subject to monitoring and
recording. Thank you for using Evercom". The facility
name branding can be customized for every facility or can
be standardized by organization.
2.4.4.8
The IPS' PIN feature must allow the recording of
inmate calls to be discontinued when certain predetermined telephone numbers (privileged
telephone numbers) are called.
0' RESPONSE: Evercom has read, understands and will
comply.
The Evercom IPS allows the recording of inmate calls to be
discontinued when certain pre-determined telephone
numbers (privileged telephone numbers) are called.
)
2.4.4.9
The proposed IPS must provide for telephone lists to
be assigned to each particular inmate's account
information. These telephone lists must be restricted
and controlled by the inmate's PIN.
0' RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS will provide for telephone lists to be
assigned to each particular inmate's account information.
These telephone lists will be restricted and controlled by
the inmate's PIN.
Below are the three primary modes, which may be applied
to a single phone or group of phones in a facility:
)
Mode 1 - Open PIN: This is the most basic mode of
operation and the simplest to administer. Each inmate is
assigned a unique PIN that will be required to make a
phone call, however, no individual phone number
restrictions or calling lists are utilized in this mode. Only
global system calling restrictions will be applied to the
inmate's calls.
'" R/?ONA QEPARTMENro~qoR~ECTlON$ ,
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Mode 2 - Open PIN with Restrictions: Mode 2 builds on the
Mode 1 Open PIN feature and adds the ability to place
restrictions and limits on specific phone numbers, while
allowing all other phone numbers to be processed as they
would in an Open PIN system. Mode 2 restrictions can also
include the recording and alarming of numbers, language
options, special parameters for destination numbers, and
the use of facility or global number lists.
)
Mode 3 - Closed PIN: Mode 3 provides the most restrictive
type of calling privileges, however, it is also the most
administration-intensive of the three modes. In the
System's standard configuration, each inmate is allowed to
register from one (1) to thirty (30) telephone numbers he or
she wishes to call, up to a total of 150,000 individual 11digit numbers. The total number of destination numbers
available to put on an inmate's list is unlimited. The facility
will determine the maximum number of telephone numbers
each inmate is allowed to register. Registration of a
telephone number includes the number, name of the party
who the inmate wishes to call, and the relationship of that
party to the inmate. The telephone numbers registered by
each inmate are identified with the inmate's PIN and are
resident in the system. Only that specific PIN may validate
calls to those numbers. Updating calling lists is a
continuous process as inmates are booked into, or
released from the facility, or as the inmates request
changes to their calling lists. This type of control is usually
recommended only for facilities with a low rate of inmate
population turnover or where such extreme security
measures are deemed desirable. Note that in a Closed PIN
environment, the facility may choose to make certain
telephone numbers "commonly available" to all inmates.
There common numbers may be assigned Global and/or
Facility Accounts.
2.4.4.10 The proposed IPS must allow for a minimum of 10
telephone numbers to be assigned to each
particular inmate's account information. These
telephone numbers shall be placed in the particular
inmate's "Approved Number List" assigned to the
inmate's PIN.
)
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III RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS will allow for a minimum of 10 telephone
numbers to be assigned to each particular inmate's
account information. These telephone numbers will be
placed in the particular inmate's "Approved Number List"
assigned to the inmate's PIN.
2.4.4.11
The Contractor must state the maximum number of
telephone numbers assignable to each inmate's
account
III RESPONSE: Evercom has read, understands and will
comply.
The total number of destination numbers available to be put
on an inmate's list is currently 1,000, but even this number
can be increased at the direction of the Department.
Therefore, the maximum amount of telephone numbers
available for inmate's to call is at the complete discretion of
each facility within the Arizona DOC.
)
2.4.4,12 The proposed IPS must allow the Department to
restrict an inmate under disciplinary action from
placing ali calis assigned to his particular PIN with the
exception of privileged numbers.
III RESPONSE: Evercom has read, understands and will
comply.
A single inmate's PIN or any number of inmates' PINs may
be suspended for a specified period of time from either the
on-site Administrative terminal or an authorized remote
terminal. This Suspension feature is frequently used for
punitive reasons and allows the facility to deny telephone
privileges to one or more inmates without affecting other
inmates sharing the same inmate telephones. The length of
time for PIN denial is input and automatically policed,
enforced, and released by the IPS.
2.4.4.13 It is desirable that the proposed IPS provide for an
automatic suspension and reactivation (after a set
period of time) of the inmate PIN.
)
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0 RESPONSE: Evercom has read, understands and will
comply.
The length of time for PIN denial is input and automatically
policed, enforced, and released by the IPS. The proposed
IPS will automatically reset the PIN to allow calls on the day
requested so no manual intervention is needed. This
feature allows inmates, if necessary, to still make privileged
calls even while being suspended from other calls. Direct
manual control of this suspension feature is also allowed
from the on-site administrative terminal or authorized
remote terminal.
2.4.4.14 The proposed IPS must provide the Department
personnel with the capability toe nter, modify, and
delete numbers from an inmate's "Approved Number
Lists".
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom's proposed IPS does provide the Department
personnel with the capability to enter, modify and delete
numbers from an inmate's Approved Number List.
)
2.4.4.15 The proposed IPS must provide the capability to
flag an individual telephone number in the inmate's
'Approved Number List" as "do not record". The
default setting for each telephone number will be to
record until flagged by the Department personnel
to the contrary.
o
)
RESPONSE: Evercom has read, understands and will
comply.
A telephone number which is defined as "Record
Restricted" in the proposed IPS prevents recording of
attorney calls or other privileged communication. When
the PIN system is being used, each inmate will be required
to identify the attorney number(s) in his or her calling list.
The numbers are flagged in the database as confidential
attorney numbers. The system will not allow monitoring
and/or recording of calls placed to those numbers. The
outgoing message to the called party on these "Record
Restricted" numbers does not include the notification that
ARIZONA DEPARTMENT OF CORReCTIONS
RFP.fl:060072CJC FOR INMATETeLERHONE'SYSTeM
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A SUBSIDIARY OF SECURUS
')
TECHNOLOGIES
the call may be monitored and/or recorded. The inmate and
called party should receive a notification that the call will
not be monitored and/or recorded. When appropriate, the
system disables three-way call detection on a particular
number or groups of numbers, such as attorneys.
2.4.4.16 The proposed IPS must be capable of assigning
an inmate's account to an individual telephone or
group of telephones so that the inmate's account may
only place calls from those designated telephones.
These telephones must still be capable of being used
by inmate accounts not specifically assigned to
them.
o
RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS is capable of assigning an inmate's
account to an individual telephone or group of telephones
so that the inmate's account may only place calls from
those designated telephones. These telephones will still be
capable of being used by inmate accounts not specifically
assigned to them.
.
)
2.4.4.17 The proposed IPS must allow for the deletion or
disabling of the PIN of a released inmate while
retaining all call records and call recordings
associated with that PIN. The Contractor must
describe, in its response, how this will be
accomplished with the proposed system.
o
RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS will allow for the deletion or disabling of
the PIN of a released inmate while retaining all call records
and call recordings associated with that PIN.
)
Once an inmate is released, all information in the PIN table
is recorded and archived into a PIN Retired table. The PIN
Retired table allows for historical searches and name field
comparisons of all inmates that are released. In the event
the inmate returns to the facility, the original PIN and
information associated with the PIN and easily be
reactivated without having to recreate the entire PIN profile.
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.)
TECHNOLOGIES
2.4.4.18 The proposed IPS must allow for the inmate
PIN to be associated or linked to the inmate's
Department number. The Contractor must
describe, in its response, how this will be
accomplished with the proposed system for both
"active" inmates and "inactive" (released) inmates.
o
RESPONSE: Evercom has read, understands and will
comply.
As displayed in the graphic below, the PIN database in the
IPS includes a unique number field that can be any type of
department identifier. This field named as Docket below
can be renamed to inmate Department Number or any
naming convention desired by the AZ DOC. This field is
searchable when running standard call detail queries.
I'}; ,
PI/UdiN
1'1",,1 .. 11'
Inf~r"OI.I.;oo:1
)
~'.u.~
fht>II!tIlUk1I<OI"
iI!/lJ.Mtle
tl;l.oo
(nI"cd
~
l.... t,'II:t....,~
'YP-
l~,~)t_ ,~) ' ...1PIllr:::::J
---
E==:J , ...... 1
IMrlIM""t+d(l
m
J IIJ
tI:t.... t
0!1i:]1 ''''•.1
lkujlpUon
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2.4.5 General System Management Requirements
2.4.5.1
o
)
The Contractor must propose an IPS that can be
administered by a Contractor's Centralized
Administrator or the Department personnel.
RESPONSE: Evercom has read, understands and will
comply.
Administrative functions may be easily processed by either
Evercom's Centralized Administrator or the Department
personnel. Full system training will be provided at no cost
. RIZONAC?EP/I,RTMEN,T ()P C;ORRECTIONS .. ...
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TeCHNOLOGIES
SCOPE OF WORK
to the Department for all Arizona DOC personnel identified
by the Department to be authorized to perform
administrative and/or investigative functions.
2.4.5.2
o
The Contractor must propose an IPS that allows for
changes to be administered in "real time" while the
system is in use. The proposed system must not
require the system to be taken offline to make
additions, changes or retrieve reports.
RESPONSE: Evercom has read, understands and will
comply.
All system changes can be made in real·time, while the
system is still running. The system does not have to be
taken off-line to make additions, changes or retrieve
reports.
2.4.5.3
)
o
The Contractor must propose an IPS that provides a
Graphical User Interface (e.g., Microsoft
Windows™) for both system administration and
system reporting functions.
RESPONSE: Evercom has read, understands and will
comply.
The system proposed provides a Windows-based Graphical
User Interface (GUI) for both system administration and
system reporting functions. The graphical user interface
administration applications includes the CDR Export which
is a 'point and click' interface that provide a user-friendly
environment. The CDR Export feature is used to save the
desired report as a file to a specified destination, in a
specified format. Reports may be saved to a variety of
destinations.
2.4.5.4
The IPS proposed for the Department must allow
for investigation personnel to access the inmate call
records at any Department facility from the
Department Headquarters in Phoenix, Arizona,
and/or remotely from their place of residence.
The Contractor must describe, in its response,
how this will be accomplished with the proposed
IPS. This description must include what is
RizONA DEPARTMENT OF CORRECTIONS .
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A SUBSIDIARY OF SECURUS
required with regard to hardware, software and
network services as well as the security
procedures involved with this remote access,
TECHNOLOGIES
0' . RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS will allow for investigation personnel to
access the inmate call records at any Department facility
from the Department Headquarters in Phoenix, Arizona,
and/or remotely from their place of residence.
)
Evercom's IPS product is truly a web-based product that
allows authorized personnel access to valuable information
from any PC, anywhere. This product allows you to take
advantage of high speed internet technologies, insure
database security, maintain software maintenance by
certified personnel, expedite new software enhancements
and provide for contingencies and quick disaster recovery
(often within minutes). Below is a high level view of the
network Evercom will provide allowing access to every
facility from a single workstation access.
1\7 DOC Co,,:.,'1 1i"",,,,~, II gl, lo'''1 De"~"
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.8FP# 060072DC F()RINAttATE TELEPHONE SYSTEM
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
2.4.6 Restrictions, Fraud Control Options and System Security
2.4.6.1
o
In order to limit possible telephone fraud, it is
mandatory that a fraud prevention feature be
available which will be able to randomly interject
pre-recorded announcements throughout the
duration of the conversation to the called party
indicating the source of the call. The Contractor must
describe in its proposal in detail how this is
accomplished
RESPONSE: Evercom has read, understands and will
comply.
Voice overlay messages may be played throughout the call
as an additional fraud protection feature. They can easily
be customized to meet the needs of the Arizona DOC. For
example, a voice overlay message such as, "This call is
from an Arizona DOC Facility and it is subject to monitoring
and recording", will be inserted to reduce the incidence of
fraudulent use of the telephones. This feature is
programmed into the system, per customer specifications,
prior to installation and adjusted as required.
)
The volume of the voice overlay message prompts will not
disrupt the inmates' conl(ersation. The frequency that the
established message is played may be programmed by
minute increments or a random setting. All messages are
played in the background, rather than muting the on-going
conversation.
2.4.6.2
o
RESPONSE: Evercom has read, understands and will
comply.
•
)
The Contractor must describe, in its response, all
detection and prevention capabilities related to
fraudulent, illicit or unauthorized activity available
on the proposed IPS.
Dialing Controls-The system has incorporated a
successful fraud control feature that prohibits additional
"digit dialing" and thus, thwarts any dial around attempt
by the inmate. Once the inmate has entered the
destination number, it is immediately processed through
our validation system. If at all during the process the
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TECHNOLOGIES
inmate attempts to dial additional digits, his/her call will
be immediately terminated.
•
Random Tag Lines-Professionally recorded voice
prompts, featured by the system, all for specific call
progressions and requirements. When monitoring and
recording a voice prompt informs both parties that the
call is being recorded and may be monitored by
department personnel. In cases where time restrictions
are placed on inmate calls, both the inmate and called
party are warned one (1) minute prior to termination of
the call. Customized random tag lines are also available
as a precautionary measure to deter fraudulent use of
phone. Voice prompts are easily manipulated and can
be customized to meet the facility's wishes.
•
Call Validation-Evercom employs the most
sophisticated intelligent validation network in the
industry. As a real-time, computer based switching
system, it never allows an inma~e to be connected to a
conventional dial tone. Each dialed number is
thoroughly analyzed before the call is allowed to
process. This includes determining if the area code and
exchange are valid, checking the number against any
restrictions such as customer requested blocks, and
verifying through the national Line Information Data
Base (LlDB) that the number is able to receive collect
calls, and is not a cellular or pay phone, pager, etc.
Once the dialed number passes all these tests it will be
dialed by the system.
)
Evercom currently serves approximately 3,300 inmate
facilities with out validation hub. This collective
information/validation process is very effective in
reducing fraudulent and illicit calling.
•
)
Name Auto Insert-Using the Profiler PIN Application,
the system offers an auto insert feature that records the
inmate's name the first time the PIN is used. The
recording is then filed and used each time the inmate
places a call, thus eliminating any "window of
opportunity" to pass call messages. This feature also
can be used as a fraud deterrent ensuring that adequate
funds are available.
RIZONA [)I:PART~I:NrOFCORRECTlONS ,
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TECHNOLOGIES
)
SCOPE OF WORK
•
Call Branding-Personalized prompts that identify the
facility on each attempted call will be included with the
system. Random tag lines are also available as a
precautionary measure to deter the fraudulent use of
phones. Further security parameters may be set in
place by allowing only prerecorded names to be used
every time an inmate makes a call.
•
Frequently Called Number Report-Allows investigators
to generate a report based on user-defined threshold
criteria. For example, by entering "50" in the parameter
field the system will display only those numbers that
have been called 50 or more times within a designated
time frame. Once the report is displayed on screen a
simple click of the mouse will automatically produce a
second report that represents all areas of the facility
from which a specific number has been called. From
this report investigators can analyze data to determine
specific call patterns, detail suspicious activity and
selectively assign a watched number status to potential
fraudulent numbers.
The system has incorporated a successful fraud control
feature that prohibits additional "digit dialing" and thus,
thwarts any dial around attempt by the inmate. Once the
inmate has entered the destination number, it is
immediately processed through our validation system.
If at all during the process the inmate attempts to dial
additional digits, his/her call will be immediately
terminated and the event will be logged by the system.
2.4.6.3
o
The Contractor must identify, in its response,
specific activities the proposed system capabilities
shall detect and/or prevent. The Contractor must
also identify, in its response, possible methods
inmates may use to circumvent these
capabilities.
RESPONSE: Evercom has read, understands and will
comply.
)
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TECHNOLOGIES
2. SCOPE OF WORK
'Unlawful,
MesSage
Passing
.Reqorcllng and '
'Monitoring System
)
Unauthorized
use of PINs
)
Conference
SECUREvoice ™
System
,3-WaCall
81Z0NAOEPARTMENT ()F: CORRECTIONS
Thelnmate may attempt to
PE\SS messagesbefore the
ca,lIisaccepted, speak
softly or listenfpraline
noise indication that his or,
hercall is being rnonitored. '
The IPS talkp!!.ths are
muted before cali
acqeptance, Pigital
reco~ding and volume
cpntrols allow exceptional
line monitoring capabilities.
Whenmonltoringis
invoked, the system
incorporates analog
suppressipl1/amplification
hardware, that allows
'
investigative monitoring pf
calls without inmate or
'called party detection.
There is absplutely no click
noise, dB loss or other
indicator when this feature
is activated.
Inmates may attempt to
use anotherprispner's PIN
to make Unauthprized calls.
SECUREvoice ™ halts this
activity by'requiring the
inmate's voiceprint te;> be
identified with, the PIN
before a call can be
processed. Supervised
Vpiqe Verifiqation
enrollment is, a necessary
steptp initial enrollment
process. Because ofthe
precision of this voice print
identificatiph method,
inmates are unable tp
assume another inmate's
voicEl identity when '
attern ted.
The I::vercpmPatented 3-
>.RFtJu 060672DC FORINMAiEtELEPHON~SYSTE~ ,
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
Oalhllgto
Unrestricted Line
Detection and
Pre!vention
. Feature
Hookswitching,
F(jllow-On,'
Ohain-Dialing,
Black-Boxing,
and Hacking
Second Dia:i Tone
Prevention and
Extra Dialed Digits
Detection
Fraudulent Oredit
Oard Oalls. or
Oalling Oard
Oalls
Oall Branding,
Overlay Messages
and Automated
.Operator
Extra Dialed
Digits to Reach
Unre~tricted Line'
Extra Dialed Digits
Feature/3-Way
Oalling Detection
Harassment to
Oalled Parties
Oall Blocking
)
)
Way Calling .feature guards
in~ate attempts to create a
connection to a oonference
call or transfer to an. .
.
unrestricted outside line!.
The system Cbmbines the
Second Di~1 Tone feature
and Extra Dialed Digits
featqreto stopany form of
Hookswitching or Ohain.
Dialingattempts by through
thE) systems own internal
dial torie, detection bf 3Way calls, Extra.dialed
digits after a call has been
accepted and DTMF tone
monitoring. Thresholds
may be programmed to
disconnect calls as the
system monitors these
features.
.
When Inmates attempt to
reach outside lines to
comniit fraudulent acts;
. called parties are protected
by calls that identify the
inmate at call acceptance
and repeating overlay
messages of where the
prisOller is callingfroll1
through all autornated
o erator onl .
Once a call is accepted the
inmate or called party may ,
attempt to reach. outside
IInes .. The E1<tra Dial Digits
and3-.WayOalling feature
terminates ca.lls
immE)diatelywhen the extra .
.dialed digit threshold is
met.
Programmed Oall blocks
will pre,vent inmates calling
witnesses and others
throu h facilit
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TECHNOLOGIES
SCOPE OF WORK
programming. and PIN
prog(ammingcapabilitl~s.
/,
- -,
Called Parti~s may also. ..
·pf;l.rrnanently. block calls by .
dialingtha digit "5" on their
keypad during Call
introductiotl.
In addition tcithe Call
Blocking program
· parameters, the PIN
system doesnot all()w the
inmate to call any number
unless it has been prea roved.
Inmates may attempt to
passmessag~sbefore a
caUis accepted. However,
the system prevents this
activity by the controlled
m.ute status of the phone
lina between the inmate
· and called party.
'-
Attampttq call
Unapproved
Number
PIN System
M~ssage .
Passing Before
Call Acceptance
Controlled
Tall</Listen Audio
Paths &. Recorded
inmate name
announcement
)
Attempt tq Call a
restricted or
"HOT NUMBER"
)
Alerts Feature
-,
-',
-,
"
,
Additionally, an inmate may
try to state an unauthorized
message instead of his or
her name when the
.
automa.ted··operator
announces the call to the
end uSer. To prevent this
qppqrtunity, the IPS uses
the inmate's recorded
liame in the announcement
m~ssa e.
E"enwh~n numbers a.re
olocked in the system or
restricted through the PIN
system,it1mates may·
attempt to circumvenfthese
restrictions. The alerts
feature, however, enables
.facility personnel with
password authorization to
'tag'specific dialed
numbers orPI Ns that will
AF//~O~A DE;P!lRT~EN'" OF¢J:'8,REqTJ(jN~ ............ .
flFP # ()60072QC FORiNMA TE TEI.,E;PHONE SY$Ti'5M
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
provide notification when
those 'tagged' parameters
are detected in the process
of a call. The System
provides multi·level alerts
that can be. assigned to
appropriate investigative
rou s.
2.4.6.4
)
The Contractor must propose an IPS that is
capable of detecting extra dialed digits from either
the called party or the inmate's telephone. The
Contractor must describe, in its response, the
options available to the Department upon
detection of the extra dialed digits, (i.e., call
termination, system alarm, logging of call to the
database, etc.)
liZ! RESPONSE: Evercom has read, understands and will
comply.
The system has incorporated a successful fraud control
feature that prohibits additional "digit dialing" and thus,
thwarts any dial around attempt by the inmate. Once the
inmate has entered the destination number, it is
immediately processed through our validation system. If
the inmate attempts to dial additional digits, his/her call will
be immediately terminated and the event will be logged by
the system.
2.4.6.5
)
The Contractor must propose an IPS that is
capable of detecting unusual or suspicious
number sequences dialed or dialing patterns
which the system identifies as possible attempts
to commit fraud. The Contractor must describe, in its
response, the options available to the
Department upon detection of the unusual or
suspicious number sequences.
liZ! RESPONSE: Evercom has read, understands and will
comply.
ARIZONA DEPARTMENT OF CORRECTIONS
',,' -:',', '.":,' _:',':-'- - ' ,
.
. RFP # 0600'12DC FOR INMATE TELEPHONE SYSTEM
,"
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EVE ReOM
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
.
2.
The proposed IPS is capable of detecting unusual and/or
suspicious dialing patterns and will either notify facility
personnel and/or terminate such calls.
Even when numbers are blocked in the system or restricted
through the PIN system, inmates may attempt to
circumvent these restrictions. The alerts feature, however,
enables facility personnel with password authorization to
'tag' specific dialed numbers or PINs that will provide
notification when those 'tagged' parameters are detected in
the process of a call. The System provides multi-level alerts
that can be assigned to appropriate investigative groups.
)
The IPS reporting tool can provide routine scheduled
reports, or reports on an ad hoc basis. The System is
capable of searches and call detail analysis on all calls
placed from each inmate telephone through the System
which includes date, time and duration, telephone number
or origination and destination, if utilized, inmate ID, reason
for termination, and much more. Call details are kept on all
call attempts, except those to blocked numbers. The
standard reports can be customized by varying search
criteria such as date range, facility, or call length. The
reporting tool can provide the generation of reports by an
AZ DOC facility, including Central Office, a combination of
AZ DOC facilities or all AZ DOC facilities for any routine
scheduled reports or reports on an ad hoc basis. These
standard reports can be customized to meet the AZ DOC's
needs.
)
I'IIZo,N.4.·l)EP.4RTMfNTOF.cORRECTlq~S . ... ....• ..
RFP # O(;007~DC FORINMA TETELEPHoNESrsTEM .
I[:>
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EVE ReOM
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
Date:snros
Frequently Called lIunlbeT8 Rellolt
05.10512006. 0811J7I2008 00;00.24:00
TlI118:8:55:3O AM
#ofCl'Ills:1
Phone Location:
Call Completion TYJle(s}: Complete
!lumber Called
4076364814
981
4071234567
326
4072616004
29
25
21
20
4078930194
4073511601
4077389511
4013813805
4076566569
40724631328
4072992480
3213546776
6004236471
4074629101
4079497074
4076488338
663297.9825
4072095416
4073511954
4075000675
4012540114
4077125156
4076954934
4016545741
4072876043
)
4075684157
4074083536
2.4.6.6
o
)
lIumber of Calls
19
19
19
,.,."
,.,.
,.
,.
11
17
17
17
17
I.
I.
I.
,.
15
The proposed IPS must allow the Department to
immediately and remotely turn telephones on
and off. This shall be capable of being
accomplished by individual telephones, groups of
telephones, or an entire Department facility by the
Department personnel with the appropriate
authorization level.
RESPONSE: Evercom has read, understands and will
comply.
The system is extremely flexible in its ability to classify and
define the functions of individual phones and groups of
phones within a facility and globally. Up-to-the-minute
onloff call times and call durations may be determined by
authorized personnel, as well as the application of any
specific calling restrictions that may be necessary. The
proposed IPS is able to configure an institution's inmate
phones in a wide variety of ways and under different
criteria:
RIZoNADEP/V'ITMENrOF OORREC7'lON$
RFPil060072DC FOR INMAtE Te:I.;EPHONE SYSTEM
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
•
•
•
OnlOff times may be programmed at each minute, 24
hours a day.
OnlOff times may be programmed to be unique to
each day of the week.
OnlOff times may be programmed to be unique to
different areas within a facility.
Shut down can still be accomplished should the
Department not employ PINs for inmates. The entire phone
system may also be turned OnlOff with a couple clicks of
the mouse at the on-site workstation andlor manipulated by
toggle switches located in a secure location of the
facilit(ies }.
Remote monitors can be placed in control towers or rooms.
The system can include monitors for each guard station.
Information from the telephones would be output to the
monitors for guards to check. Disallowed destination
numbers could be identified on-screen and a "kill switch"
beside the monitor allowed guards the option of taking a
phone out of service.
)
The Phone Cutoff Switch form of manual control allows
facility personnel to disable a certain phone or groups of
phones in an out of service condition. While this function
can be performed through the administrative terminal, the
System is also equipped with these manual cutoff switches
located in an area to be determined by the jail
administrator. In the event of an uprising, this Evercom
feature prevents inmates from reaching assistance outside
the facility.
2.4.6.7
)
o
The Contractor must describe, in its response, all
standard and optional security services employed
to protect the proposed IPS in terms of
unauthorized access through the installed
network of services, unauthorized access
through the IPS Local Area Network (LAN),
unauthorized access to the IPS programming, and
unauthorized access through the Wide Area
Network (WAN).
RESPONSE: Evercom has read, understands and will
comply.
RIZOrJAD~PARTfvlENTPFCORRECTlONS . .... .
RPP #06QQ72pCFQR INMA, TE TELEPHONE$YSTEM
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
All suitable software, hardware, network infrastructure and
a firewall will be implemented to maintain IPS integrity and
safety to the network to interface and link all AZ DOC
institutions and databases. This will be provided by
Evercom at no additional cost to the AZ DOC.
The central site has the ability to login to the remote sites
when necessary to operate the system, change system
configuration, troubleshoot, and retrieve data. The System
security features at both the central site and each remote
site strictly control this operation. System operators must
have a security clearance based on passwords, user-IDs,
and security levels to gain access to any individual features
of the System.
2.4.6.8
o
The Contractor must describe, in its response,
how the Department will be able to monitor the
installed IPS and the WAN network of services for
possible security breaches.
RESPONSE: Evercom has read, understands and will
comply.
Security procedures that allow administrative access to the
System at each facility are provided by a multi-level user
encrypted password system that requires a known login 10
and password before access is granted. A continuous
historical audit trail is used to police the access and flow of
data and information to and from the computer system.
This audit trail records a user ID code and change date with
each administrative modification. User groups may be
created and maintained by the security administrator. The
System also allows a configurable number of attempts to
enter a user's 10 and password that if exceeded, no further
access is permitted until the user 10 account is reactivated
by the security administrator. All administrative
modifications are logged to provide permanent change
records.
2.4.7 General Operational Requirements
2.4.7.1
The Contractor must describe, in its response, the
network of services required to support the
)
RIZONA DEPARTMENT OF CORRECTIONS
FlFPiI (J6Qr/72C/C'F6#/NMATE TELEPHONE SYSTEM
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SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
proposed IPS. (i.e., ISDN, 56Kbps Circuit, TI,
etc.).
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom proposes to use Multi·Protocol Label Switching
(MPLS) T-1 's for all network services in support of the IPS.
MPLS is a data packet forwarding technology improving
the forwarding speed of routers by using labels to make
data forwarding decisions. The MPLS network will
also provide Evercom Network Engineers a great deal of
flexibility to divert and route traffic around link failures,
congestion, and bottlenecks.
2.4.7.2
)
o
The Contractor must describe, in its response,
how it will address instances of inadequate
outside network plant facilities at the Department
flilcility to ensure that the proposed IPS is
implemented according to the installation schedule
agreed to by the Department
RESPONSE: Evercom has read, understands and will
comply.
Evercom will establish a comprehensive conversion plan
with current Prime Contractor. The development of this
plan with the current vendor is designed to assure that the
conversion to new service goes smoothly and without
interruption of service. The fact that T-NETIX, also a
subsidiary of SECURUS Technologies, is a sub contractor
on current contract, will enable us to quickly identify any
potential areas where outside plant facilities may be an
issue and we will be able to accommodate any issues
through appropriate scheduling. Timely execution and
completion will be monitored by using scheduled
completion dates coordinated by Project Management.
)
Without disturbing service to the existing system, the IPS is
fully installed, except physical phone lines. Phone lines
remain connected to existing system, until the IPS is
verified to be fully functional and ready for "cutover" to
begin. With both the existing system and the IPS
operational, phone lines are independently transferred to
the new system to provide minimal service interruption to
. RIZO~{lDEPARTMENrOFCOF/RECTIONS .'
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BFP # 06(}072DCt=ORINMATE TELEPHONE SYSTEM
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A SUBSIDIARY OF SECURUS
)
TECHNOLOGIES
inmates. Upon completion of "cutover", the existing system
is removed without interruption to the IPS.
2.4.7.3
o
)
The Contractor must describe, in its response,
how remote access to the IPS for maintenance
and programming by the Contractor will be
provided. The Contractor must describe, in
its response, all security measures, policies and
procedures in place for this remote access.
RESPONSE: Evercom has read, understands and will
comply.
Each remote site can be connected to a central site using
TCP/IP over the frame relay Wide Area Network. This
connectivity provides a data link from the remote platforms
to the central site for transferring call records and user
profiles. As call records are generated at the remote sites,
they can be sent to the central site for archiving, or used to
provide data for centralized reports. New or updated user
profiles and system configuration data can also be sent to
the central site for centralized management. The central
site has the ability to login to the remote sites when
necessary to operate the system, change system
configuration, troubleshoot, and retrieve data. The System
security features at both the central site and each remote
site strictly control this operation. System operators must
have a security clearance based on passwords, user -IDs,
and security levels to gain access to any individual
features of the proposed IPS.
Each call control platform is comprised of three main
functions: the Telephony Interface, a Validation Service,
and a Graphical User Interface (GUI) system administration
application.
2.4.7.4
The Contractor must provide, in its response, all
electrical and environmental requirements of the
IPS for each of the Department facility. Such
information must be provided for all components
of the IPS including the central
processor/equipment, call recording equipment, &
etc.
)
R.lZONADIFPA,RTMENTQF CORREcnONS·
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TECHNOLOGIES
o
SCOPE OF WORK
RESPONSE: Evercom has read, understands and will
comply.
Each system requires a minimum area of two (2) feet wide
by three (3) feet deep by four (4) feet high, in a temperature
and humidity controlled environment. At least one,
preferably two, isolated 120Vl20A electrical circuit is
required. Each administrative workstation requires minimal
desk space or the same space as a personal PC with
monitor, PC Speakers, keyboard, printer and mouse.
Temperature/Environment
Operating Temperature 0° C to 60° C
Storage Temperature
-40° C to 70° C
5%
to 90% non-condensing
Humidity condensing
2.4.7.5
)
o
The IPS proposed by the Contractor must be
capable of automatically recovering from a power
outage (auto-reboot) to full working order capable
of processing inmate telephone calls with all
programmed restrictions in place. This "auto
reboot" must include all system hardware
components, all software including the Department
specific programming and restrictions and all
network services (analog lines, TI circuits, etc.).
The Contractor must describe, in its response,
any interaction required by the Department
personnel for this system "auto reboot" to occur.
RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS is capable of automatically recovering
from a power outage to full working order and is capable of
processing inmate telephone calls with all programmed
restrictions in place. This "auto reboot" will include all
system hardware components, all software including the
Department specific programming and restrictions all
network services (analog lines, T1 circuits, etc.).
2.4.7.6
)
The Contractor must provide, in its response, a
written description of the space requirements
associated with all components of the proposed
IPS. The Contractor must clearly define how much
RIZONAC)i:.PAflTMi;NTOj:CORRi:.(}TIONS
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,RFP# 060072[)CFORINMATE TELEPHONE SYSTEM
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TECHNOLOGIES
physical space is required by each hardware
component and provide a recommended
equipment layout configuration.
o
RESPONSE: Evercom has read, understands and will
comply.
The system is custom built with the correctional facility's
needs in mind. While traditional inmate calling systems
require a significant amount of physical space for hardware
accommodation, the Evercom calling platform is able to
service a facility (and sometimes multiple facilities) from a
single 4' Rack of equipment. When the time comes to make
additions to the inmate calling system, the simple addition
of a additional Integrated Access Device (lAD) is most often
all that is needed. The open architecture of the IPS is
designed to accommodate the facility'S needs rather than
requiring the facility to adapt to the inmate calling system's
functionality.
Each System will be housed in one rack provided by
Evercom. Each Rack is 24" wide x 42" deep x 48" tall.
)
2.4.7.7
The Contractor must provide, in its response,
the capacities/limits for the proposed IPS. At a
minimum, the Contractor must provide the capacity
for the following:
2.4.7.7.1 Individual Inmate Accounts
o
RESPONSE: Evercom has read, understands and will
comply.
The system has the capacity for over 1 million individual
inmate accounts and can be expanded beyond that if
required.
2.4.7.7.2 Call Records
o
RESPONSE: Evercom has read, understands and will
comply.
The system has the capacity for over 50 million call records
and can be expanded beyond that if required.
)
.. F11~ONIlDt=PARTMENtOFCORRECT/ONS .
.•
RFP # 060072DCFOR INMATE TELEPHONE SYSTEM
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",)
2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
2.4.7.7.3 Simultaneous Administrative Users
o
RESPONSE: Evercom has read, understands and will
comply.
The initial access license provided allows 50 simultaneous
users access to the system for live monitoring of calls or
administration of the system. Additional licenses will be
provided if required at no cost to the AZ DOC. These webcentric access licenses are managed from a central
location and are expandable to allow access to as many
recognized users as required. Built with dedicated and
redundant SONET connections to the internet backbone at
over 155Mbps and a fully redundant Gigabit Ethernet core,
Evercom's IPS is designed as a true large scale
simultaneous user environment.
2.4.7.7.4 Workstations/PCs
o
)
RESPONSE: Evercom has read, understands and will
comply.
There will be at least 1 workstation provided at every
Arizona DOC location.
2.4.7.7.5 Simultaneous Live Call Monitors
o
RESPONSE: Evercom has read, understands and will
comply.
The initial access license provided allows 50 simultaneous
users access to the system for live monitoring of calls or
administration of the system. Additional licenses will be
provided if required at no cost to the AZ DOC. These webcentric access licenses are managed from a central
location and are expandable to allow access to as many
recognized users as required. Built with dedicated and
redundant SONET connections to the internet backbone at
over 155Mbps and a fully redundant Gigabit Ethernet core,
Evercom's IPS is designed as a true large scale
simultaneous user environment.
2.4.7.7.6 Inmate Telephones
)
fl/~ONA/}EPARTMENtOFCORREqrtONS .,' .. ' ..
RFP # O~O{)7:2DC /;'OR liJJ1tIArE TELEPHONE SYSTEM
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
Ii']
RESPONSE: Evercom has read, understands and will
comply.
Our initial installation will include the required number of
inmate telephones. Additional phones will be added as
required upon mutual agreement between the Arizona DOC
and Evercom.
2.4.7.7.7 Simultaneous Telephone Calls
Ii']
RESPONSE: Evercom has read, understands and will
comply.
Evercom's engineering design this ensures all phones in
the DOC may place calls simultaneously. AZ DOC's
systems are designed for a 1:1 environment assuring each
handset and user sufficient access at all times to complete
all calls. There are no restrictions in the amount of installed
sets or simultaneous telephone conversations as any
expansion in sets will be met with a concomitant expansion
of access bandwidth.
)
2.4.8 System Call Recording
2.4.8.1
Ii']
The Department currently records inmate calls and monitors
(in real time) select calls when necessary. This
recording and monitoring is conducted on all calls with
the exception of privileged calls (e.g., attorneys, etc.).
The Contractor must address the following specifications
regarding the recording of inmate calls.
RESPONSE: Evercom has read, understands and will
comply.
The system has advanced monitoring and recording
capabilities that are accessible from central workstations.
RECORDING: The system's unique, fully integrated
recording application, works independently of other
product(s) so there is never a need for third party products
to work along side the system. The system permits
immediate retrieval of information that is critical to your
investigative team.
)
R/~(,)N"()I5PARTMENTOF CORREyTl(,)NS
"
RFP #0600720CFORIN~ATE TELEPHONE SYSTEM
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EVE ReOM
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TECHNOLOGIES
The system's fully digital recording function utilizes
multiple redundant high capacities for long-term storage
and future archival of call recordings.
The calling platform is capable of recording all calls
simultaneously and also allow personnel to listen to a prerecorded call, while active calls continue to be recordedall without loss of information. The system has the
capability to record the entire conversation from the time
the inmate lifts the handset off the cradle to termination of
the call. Because the recording and monitoring
applications are fully integrated features of the system, call
synchronization between call record time and recording
time is guaranteed.
Further, the newest release of the system will be installed
and provide expanded functionality in the area of
forwarding calls to remote locations for immediate
monitoring of live calls. This new function will allow your
investigative team to listen to important information while
in the field.
)
2.4.8.2
o
The IPS proposed by the Contractor must be capable
of recording all inmate calls simultaneously and at any time
that a call is placed. The Contractor must describe, in its
response, the call recording system being proposed in
conjunction with the IPS.
RESPONSE: Evercom has read, understands and will
comply.
The calling platform is capable of recording all calls
simultaneously and also allow personnel to listen to a an
active call or a pre-recorded call, while active calls continue
to be recorded-all without loss of information. Because
the recording and monitoring applications are fully
integrated features of the system, call synchronization
between call record time and recording time is guaranteed.
)
The Digital Recording and Monitoring System is a modular
component of the IPS Calling Platform. It is fully integrated
into the platform and provides secure recording and
playback of inmate telephone conversations. The user
interface live application displays concise descriptions of
activity for each phone. The Investigative Reports
RliONA[)lf~ARrMENT ()F CORRECTliJNS,
'RFP #060072DC FOftlNMATE TELEPHONE SYSTEM
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Application allows quick and easy access to call detail
records and call recordings. The system also allows for any
specific attorney telephone number to be marked as
"Private," which prevents the call from being recorded, and
prohibits monitoring of the call.
TECHNOLOGIES
The recording system is specifically designed to meet the
demanding recording requirements of large DOC
correctional facilities. All call recordings will meet the
Arizona DOC requirement of being stored online. IPS is
equipped to record all calls simultaneously and also listen
to a pre-recorded call, while calls continue to be recorded,
without loss of information and/or call recordings. IPS
records the entire conversation from the time the inmate
lifts the handset off the cradle to termination of the call.
Scan Patrol allows an investigator to listen to 15 seconds
of a call in progress and then moves on to the next call,
bypassing any inactive line. This feature enables an
investor to efficiently sample calls without the burden of
manually selecting each individual call. When the
investigator hears something in a conversation that is of
interest, he or she just clicks on the call in progress to
move it into full time monitoring mode.
)
Live monitoring also is equipped with a remote callforwarding feature for those numbers that are under
surveillance by the investigative unit as requested in the
bid specifications. The Covert Alert feature allows
authorized personnel to monitor a call, from any designated
remote location, while the call is in progress. Once a
number is assigned a 'covert' status, the user simply enters
a telephone number (cellular, home, office, etc.) from which
he/she wants the call sent to for 'Live' monitoring. The call
is then automatically re-routed once the call is accepted by
the called party and in progress.
2.4.8.3
o
)
The call recording system proposed by the Contractor must
be capable of allowing call recording to be deactivated for
specific telephone numbers assigned to an inmate's PIN.
This capability would be utilized for inmate calls to
attomeys, etc.
RESPONSE: Evercom has read, understands and will
comply.
FlIZON/J. DEP/JRTMENT OF CORRECTIONS
REP #060072f)C FOR INMA TETELEPHONE SYSTEM
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)
TECHNOLOGIES
The system is capable of allowing call recording to be
deactivated for specific telephone numbers assigned to an
inmate's PIN. The system will apply special privileges to
inmate calls placed to attorneys-including the ability to
not be recorded or monitored.
2.4.8.4
o
The call recording system proposed with the IPS must be a
fully digital system allowing for digital storage of call
recordings.
RESPONSE: Evercom has read, understands and will
comply.
The system's fully digital recording function utilizes
multiple redundant high capacities for long-term storage
and future archival of call recordings.
Evercom offers the below option for the storage of
recorded calls for greater portability and off-site access.
•
)
To further enhance portability, selected calls may be
copied onto a CD in either audio or data format. This
gives investigators the ability to play the calls on any
CD player or remote PC when necessary.
2.4.8.5
o
The call recording system proposed by the Contractor must
be capable of storing a minimum of five current years of
inmate call recordings.
RESPONSE: Evercom has read, understands and will
comply.
The Evercom system will meet and exceed the requirement
by offering a system that is capable of storing up to 7 years
of inmate call recordings.
2.4.8.6
o
)
The Contractor must provide backup storage of all recordings
of inmate calls from each of the Department facility off site at
the Contractor's data storage facility for the life of this
contract. The Contractor must describe, in its response,
how this will be accomplished with the proposed system.
RESPONSE: Evercom has read, understands and will
comply.
RliONADEPARtMENT OF CORRECTIO~S
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)
TECHNOLOGIES
Evercom proposes online storage and backup redundancy
for all call recordings of each DOC Department Facility at
our central office in Dallas, Texas for the life of the
contract. The Evercom Central Office will provide full
backup redundancy of hardware and software. In the event
of a catastrophic failure in our Dallas Central office, all
information and support of the network will is duplicated in
our Disaster Recovery Center located in Allen, Texas.
Evercom will provide a Centralized System Database, which
will facilitate full access to stored recordings, that is
located at the Evercom headquarters and provides full
database redundancy for the System at the Central Office
facility. The database resides on a fully managed and
redundant Storage Area Network (SAN) with multiple levels
of backup and failsafe protections. It resides in a fully
secured Data center environment.
2.4.8.7
)
o
The Contractor must allow access to off site inmate
call recordings by the Department personnel providing the
ability for the Department personnel to download and
transfer such recordings to the Department designated
location. The'Contractor must describe, in its response,
how this is accomplished with the proposed solution for the
Department and what security measures are in place to
ensure that the Department personnel access only
those call recordings for which they are authorized.
RESPONSE: Evercom has read, understands and will
comply.
Evercom allows access to off site inmate call recordings by
the Department personnel via a secure web interface from
any location with internet access, providing the ability for
the Department personnel to download and transfer such
recordings to the Department designated location.
The Evercom system is based on security level and is
password protected.
)
Security procedures that allow administrative access to the
system at each facility are provided at a multi-level user
encrypted password system that requires a known login ID
and password before access is granted. A continuous
FiIZONADEPAFiTMENTOFCORFiECTIONS.
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A SUBSIDIARY OF SECURUS
historical audit trail is used to police the access and flow of
data and information to and from the computer system.
This audit trail records a user 10 code and change date with
each administrative modification.
TECHNOLOGIES
2.4.8.8
o
The call recording system proposed by the Contractor
must allow access to inmate call recordings from any PC
on the IPS network within each facility. The Contractor must
describe, in its response, how this is accomplished with the
proposed system.
RESPONSE: Evercom has read, understands and will
comply.
SECURUS will provide a secure network connection in the
event a facility chooses to connect to the Inmate Calling
System. Connectivity is provided through the use of a
Cisco PIX 501 Firewall device and IP addresses that are
forwarded to Web based utilities on the SECURUS network.
Direct connection allows administrative personnel with a
secure password access to all investigative modules that
exists on the SECURUS network through the use of
Microsoft Internet Explorer 6.0 or higher. This connection
also permits data transfer of Booking and/or commissary
information in the event automation of these task create
inmate PIN and/or pre-paid calling accounts.
)
2.4.8.9
o
The call recording system proposed by the Contractor
must allow access to inmate call recordings at each
Department facility by investigative personnel located at
the Department's Central Office. The Contractor must
describe, in its response, how this is accomplished with the
proposed system.
RESPONSE: Evercom has read, understands and will
comply.
The proposed recording system allows access to inmate
call recordings at each Department facility by investigative
personnel located at the Department's Central Office.
)
The system will be configured so that Investigative
personnel can access all recordings from AZ DOC facilities
from the DOC Central Office through the AZ DOC area
RIZdNAJ:JEPARTMENT OF COi1F!ECTlO.NS
"RFPII(}60012t:JC fOR iNMATE T~'-EPfiONE SYSTEM
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SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
network through the WAN. This will be accomplished
through the use of a firewall to maintain AZ DOC integrity
and safety of the network. Once the investigative staff has
accessed the recorded data through the WAN, the same
high-speed connection available at original workstations is
available remotely to the investigator. The network will be
compatible with existing AZ DOC networks via a SONET
connection designed to provide speeds equivalent to DSL
or faster.
All monitoring and recording equipment will be installed
within the AZ DOC administrative building(s). Corrections
personnel can listen to live or archived recordings via
mUlti-media PC interfaces connected over WAN! LAN
Networks. Multiple levels of security ensure that only
authorized personnel can access and monitor the inmate
recordings. Security procedures that allow administrative
access to the System at each facility are provided by a
multi-level user encrypted password system that requires a
known login 10 and password before access is granted.
)
2.4.8.10 At many times, the recorded telephone conversations of
inmates are used as evidence in criminal or Department
violation investigations. The system proposed to the
Department must include the capability of transferring
recorded calls and call segments to the Department
designated location, and/or a Compact Disk (CD-RlCDRW) to be played on any industry standard CD device, The
interface for accessing such recordings must be have a
Graphical User Interface (GUI) such as Microsoft
WindowS® and allow for "click and drag" capability for the
transferring of recorded calls or call segments to CD.
Ii?! RESPONSE: Evercom has read, understands and will
comply.
Recorded calls can be transferred to a CD via the CD
Burner function of the IPS. There are three choices for CD
format. Data CD is automatically selected, but you can
select Audio CD or MP3 instead.
Data CD-allows approximately 3,000 minutes to be saved
to the CD. In addition to the call recordings, a program is
saved to the CD that allows playback from any computer.
)
FI/ZONADEPARTMENTOFCORFlECTlONS
. RFP# O~OOt2tjCFOR IN';'AtE TELEPHoNE$YSTEM
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EVE ReOM
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
Audio CD-allows approximately 80 minutes of calls to be
saved to the CD. This CD plays just as any audio CD.
The system proposed provides a Windows·based Graphical
User Interface (GUI) for both system administration and
system reporting functions. The graphical user interface
administration applications include the CDR Export and the
Phone System Monitor (PSM) which are both 'point and
click' interfaces that provide a user·friendly environment.
The CDR Export feature is used to save the desired report
as a file to a specified destination, in a specified format.
Reports may be saved to a variety of destinations. In
addition, the PSM application allows administrators to view
the real·time status of all calls·in·progress and enact real·
time call controls to enable and disable calls.
~
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2.4.8.11
The call recording system proposed by the Contractor
must allow the Department personnel to locate call
recordings in the following manners:
2.4.8.11.1 Search by inmate PIN;.
2.4.8.11.2Search by certain time period (date/time);
2.4.8.11 .3Search by certain telephone instruments;
2.4.8.11.4 The system must allow for the search criteria
either individually or in combinations.
o
RESPONSE: Evercom has read, understands and will
comply.
The proposed call recording system allows the Department
personnel to locate call recordings by searching by inmate
PIN, by certain time period (date/time), by certain telephone
instruments. The system allows for the search criterion to
be individually entered or in combination with other search
criteria.
)
fIIZ()NAREPA~rPAENT OFCORRECTION$ "
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,RFPH060072DCFORINMATETELEPHONE$YSTEM,
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
Seurch Parmllctefll
Start Date fJilJU7~
Stat1T1me
Inmate FIrst Name
EndDate
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Inmate L!lSI Name
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I
Callfng Card Number I
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2.4.8.12 The Contractor must retain ownership of the proposed
recording equipment for the duration of this contract. All
responsibility for maintenance and upgrades must be
provided by the Contractor at no cost to the Department.
)
0" RESPONSE: Evercom has read, understands and will
comply.
Evercom will retain ownership of the proposed recording
equipment for the duration of the contract. Evercom
agrees that all responsibility for maintenance and upgrades
will be provided by Evercom at no cost to the Department.
2.4.8.13 The Contractor must ensure that the call recording
system proposed with the IPS is maintained at the latest
hardware and software level to ensure that the
Department personnel are utilizing the latest tools
available for call recording and call monitoring of inmate
calls.
0" RESPONSE: Evercom has read, understands and will
comply.
Evercom ensures that the proposed call recording system
with the IPS is maintained at the latest hardware and
software level to ensure that the Department personnel are
utilizing the latest tools available for call recording and call
monitoring of inmate calls.
)
8I~pI'{ADEPA~TMENTOFCORRECTlON$
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",,'
"" RFP # 060072,OC FORINMATETELEPHONE SYSTEM
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
2.4.8.14 It is desirable that the call recording system provide a
search capability that allows the Department personnel
to search recordings for certain keywords or phrases. The
Contractor must provide, in its response, a description of
this capability.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom offers, ECHO, a word search turnkey solution for
correctional facilities' recorded inmate conversations. This
technology assists investigators in searching inmate
conversations for words or phrases such as trigger words
associated with potential escape scenarios and drugrelated incidents. This solution makes it possible for the
investigators to search for and replay specific words or
phrases within audio recordings. This productivity tool
significantly expedites audio searches, which are highly
time-consuming using traditional retrieval methods that
require listening to extended portions of recordings to
locate desired content.
)
Word Search provides fast and easy navigation of audio
files, and is far superior to the rudimentary "start" and
"stop" functions of conventional media player controls. The
user can quickly locate specific words and phrases that
match their search request, then click and play back the
desired audio content. In addition, it provides advanced
language processing features such as "sounds like"
searches, and generation of a list of the key topic words
spoken in a specific recording.
While this application is not foolproof, it adds a significant
tool to help investigators save valuable time and solve
crimes.
2.4.8.15 It is desirable that the call recording system provide a manner
in which call recordings are encrypted to ensure that no
digital modification of the recording has been made or to
note if such modifications have been made. The Contractor
must describe, in its response, how this encryption
function operates and the features provided by such.
o
)
RESPONSE: Evercom has read, understands and will
comply.
R/~qNJlDfP~FfTMENrOFCORREartONS ' .... ,..
"
flFP #06Q072()CfOR INMATETELEPHONE SYSTEM',
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A SUBSIDIARY OF SECURUS
.
)
TECHNOLOGIES
The Evercom IPS embeds 128 bit encrypted key information
in the header of each call wave file based on an algorithm is
placed in each recorded file during the creation and after
the creation of the file. The encryption key is then
verifiable on the CD when the record is later pulled up for
review. This encryption assures the file has not been
tampered with. As an added option, the recordings may be
encrypted password to prevent playback by any means
without the proper password.
2.4.9 Live Monitoring
2.4.9.1
The proposed IPS must allow the Department personnel
to monitoring inmate calls while the call is in process ("real
time"). This live monitoring must be allowed by specific
inmate telephone within the Department facility. The
Contractor must provide all necessary equipment and
software required to perform live monitoring with the
proposed system.
0' RESPONSE: Evercom has read, understands and will
)
comply.
The system allows for immediate, real-time live monitoring
of calls in progress via either the Evercom provided multimedia PC workstation or predetermined desktops on the
LAN throughout the DOC.
The monitoring system has the capability of controlling and
restricting inmate telephone usage according to
Department requirements.
2.4.9.2
The live monitoring function of the proposed IPS must allow
for "real time" monitoring of inmate calls in progress within
each of the Department facility with no delay in the
monitoring. The Contractor must describe, in its
response, how this will be accomplished with the
proposed system.
0' RESPONSE: Evercom has read, understands and will
comply.
)
The system provides live-monitoring capability via line
indicator at a central location with which facility personnel
R/Z()N,A.9W'ARTMENT OFCORREC;TIQN$
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SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
will have the ability to select any access line by processing
a single button or issuing a simple keystroke command.
This capability will be provided from any workstation to any
facility. Neither the called party nor the inmate will detect
an audible indicator that would warn him/her that the line is
monitored.
The monitoring system allows the DOC to turn an offender
telephone on or off with an automated cut-off switch;
monitor an inmate telephone conversation via
speakerphone; and record an inmate telephone
conversation.
The user interface live application allows for the immediate,
real-time monitoring of calls in progress via the multi-media
PC workstation. Facility personnel (with appropriate
password privileges) are able to monitor live calls by
simply highlighting the call in progress and clicking on the
speaker icon. This process is undetectable by either the
inmate or the called party and does not disrupt the
recording process. Furthermore, concise descriptions of
activity are displayed for each phone in use, for example,
the system displays the specific telephone location, inmate
PIN and name, the destination number dialed, city and state
of the destination, time and duration of call, any restrictions
such as "Watched" or "Private", and the status of the call,
such as "In Progress," "Calling Destination," "Get
Acceptance" .
The system also provides the ability to automatically
eliminate any monitoring or recording of special calls, such
as to legal counsel, by designating the number as a
"private" number. In the event that a retrieval of a "private"
call is attempted, the system will inform the user that, "This
call is prohibited from monitoring."
As an additional value add to the live monitoring
requirement, Evercom will provide, at no cost to the
Department, its Scan Patrol feature.
)
Scan Patrol
This exclusive feature allows an investigator to listen to a
programmable number of seconds, e.g. 15 seconds, of a
call in progress and then moves on to the next call,
bypassing any inactive line. This feature enables an
~/~qNACJ~PAfiTMENTOF CPRRECTIONS. ..... ...
'RFP HOt;0072DCFOR INMATE TELEPHONE SYSTEM
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EVE ReOM
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
investigator to efficiently sample calls without the burden
of manually selecting each individual call. When the
investigator hears something in a conversation that is of
interest, he or she just clicks on the call in progress to
move it into full time monitoring mode.
2.4.9.3
The proposed IPS must allow for the Department personnel
to monitor inmate calls in progress by entering the specific
inmate PIN. The Contractor must describe, in its response,
how this is accomplished with the proposed system.
Ii! RESPONSE: Evercom has read, understands and will
comply.
The system allows for the Department personnel to monitor
inmate calls in progress by entering a specific inmate PIN.
The monitoring system has the capability of controlling and
restricting inmate telephone usage according to
Department requirements.
)
The system provides live-monitoring capability via line
indicator at a central location with which facility personnel
will have the ability to select any access line by processing
a single button or issuing a simple keystroke command.
This capability will be provided from any workstation to any
facility. Neither the called party nor the inmate will detect
an audible indicator that would warn him/her that the line is
monitored.
2.4.9.4
The proposed IPS must allow for the Department personnel
to monitor inmate calls in progress by entering a specific
telephone number. The Contractor must describe, in its
response, how this is accomplished with the proposed
system.
Ii! RESPONSE: Evercom has read, understands and will
comply.
The system allows for the Department personnel to monitor
inmate calls in progress by entering a specific telephone
number.
)
The system enables facility personnel, with password
authorization, to 'tag' specific dialed numbers or "hot
RIZONA{)EPA~tfv7ENT OF CORRECTIONS
.FlEP# 060072[)CFORINMATE TELEPHONE SYSTEM
. PAGi155··
II> EVE ReOM
2_
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
')
numbers" from administrative stations. This feature will
provide notification when those 'tagged' parameters are
detected in the process of a call. The system will notify
personnel immediately at all administrative stations that a
call is being made to a "hot number" and will display the
called number and location where the call is being made
from on the administrative workstation screen.
TECHNOLOGIES
The monitoring system has the capability of controlling and
restricting inmate telephone usage according to
Department requirements.
The system provides live-monitoring capability via line
indicator at a central location with which facility personnel
will have the ability to select any access line by processing
a single button or issuing a simple keystroke command.
This capability will be provided from any workstation to any
facility. Neither the called party nor the inmate will detect
an audible indicator that would warn him/her that the line is
monitored.
)
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04;01
The proposed IPS must allow for alerts or alarms that will
notify the Department personnel when a specific inmate is
placing a telephone call thus allowing the Department
personnel to monitor that call while it is in progress. The
Contractor must describe, in its response, how this function
will operate with the proposed system.
RESPONSE: Evercom has read, understands and will
comply.
COVERT ALERT
The system will be equipped with the capability to bridge a
call to an authorized remote number for those numbers, or
PINs, that are under surveillance by the investigative unit.
AWZ~NApf;~I<RTMENT OF CORRECTIONS
,....
RFf;'#,Q6()072DC FORINMATE TELEPHONE SYSTEM
.
'PAGE156
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EVE ReOM
A SUBSIDIARY OF SECURUS
)
The Covert Alert feature allows authorized personnel to
monitor a call, from any designated remote location, while
the call is in progress. Once a number, or PIN, is assigned a
'covert' status, the user simply enters a telephone number
(cellular, home, office, etc.) from which he/she wants the
call sent to for 'Live' monitoring. The call is then
automatically bridged once the call is accepted by the
called party and in progress.
TECHNOLOGIES
There are no distance barriers to the retrieval process so
the remote telephone number can be located within the
facility or across the country. As an additional benefit,
administrators may continue to monitor other calls,
through the on-site workstation, while utilizing the 'Covert
Alert' remote live call-forwarding feature. This allows for
facility investigators to effectively monitor potential elicit
activities regardless of the investigators' location. If the
investigator is unable to perform live monitoring as the
result of a covert alert notification, the recordings remain
available and will be identified with alert notification status.
2.4.9.6
)
o
It is desirable that the IPS provide the alerts listed above via
e-mail address, wireless pager and/or cellular telephone.
The Contractor must list, in its response, the devices to
which the IPS can send alerts.
RESPONSE: Evercom has read, understands and will
comply.
The system can provide the alerts listed above via e-mail
address, wireless pager and/or cellular telephone.
2.4.9.7
o
It is desirable that the IPS provide the alerts to the devices
in a multiple "target" mode. For example, the alert is sent
to a cellular telephone. If unanswered, the call would then
send via e-mail or to a pager number.
RESPONSE: Evercom has read, understands and will
comply.
The system can also provide the alerts to the devices in a
multiple "target" mode. For example, the alert is sent to a
cellular telephone. If unanswered, the call would then be
sent via e-mail or to a pager number.
. RizONADEPARTMENT Of CORRECTIONS
. RFPII060(J72DCFOR INMATE TELEPHONE SYsTEM
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EVER COM
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
)
TECHNOLOGIES
2.4.9.8
It is desirable that the IPS call monitoring capability provide
a form of speech or word recognition that would alert
the Department personnel when certain words or phrases
were used by an inmate during an outgoing call. The
Contractor must provide, in its response, a description of
this capability.
Ii! RESPONSE: Evercom has read, understands and will
comply.
Evercom offers, ECHO, a word search turnkey solution for
correctional facilities' recorded inmate conversations. This
technology assists investigators in searching inmate
conversations for words or phrases such as trigger words
associated with potential escape scenarios and drugrelated incidents. This solution makes it possible for the
investigators to search for and replay specific words or
phrases within audio recordings. This productivity tool
significantly expedites audio searches, which are highly
time-consuming using traditional retrieval methods that
require listening to extended portions of recordings to
locate desired content.
)
Word Search provides fast and easy navigation of audio
files, and is far superior to the rudimentary "start" and
"stop" functions of conventional media player controls. The
user can quickly locate specific words and phrases that
match their search request, then click and play back the
desired audio content. In addition, it provides advanced
language processing features such as "sounds like"
searches, and generation of a list of the key topic words
spoken in a specific recording.
While this application is not foolproof, it adds a significant
tool to help investigators save valuable time and solve
crimes.
2.4.9.9
)
The proposed IPS must allow for the Department personnel
to monitor inmate calls in progress for a site remote from
the Department facility from which the call is placed.
The Contractor must state, in its response, how this
will be accomplished with the proposed system.
Ii! RESPONSE: Evercom has read, understands and will
comply.
RlfO~ADEPA8rMENT OF CORRECTIONS
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.... RFP#060072DC FORINMA TETELEPHONESYSTEM .
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)
TECHNOLOGIES
Evercom's IPS product is truly a web-based product that
allows authorized personnel access to valuable information
from any PC, anywhere. This product allows you to take
advantage of high speed internet technologies and insure
monitoring security by certified personnel.
2.4.9.10 It is desirable that the IPS call monitoring capability allow
for remote monitoring of the inmate calls in progress from
within the facility (e.g., officers in towers, etc.). The
Contractor must state, in its response, what is required to
provide this remote call monitoring within the particular the
Department facility.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom's IPS product is truly a web-based product that
allows authorized personnel access to valuable information
from any PC, anywhere. This product allows you to take
advantage of high speed internet technologies and insure
database security by certified personnel.
)
2.4.10 General Telephone Equipment Requirements
2.4.10.1
o
The Inmate Telephone Station Equipment required for
the Department must consist of four (4) types of
telephones as listed:
RESPONSE: Evercom has read, understands and will
comply.
Type 1: Wall Mounted Telephones (Indoor)
2.4.10.1 .1.1
o
The first type must be
permanently mounted wall telephones
meeting the following specifications:
RESPONSE: Evercom has read, understands and will
comply.
Evercom Inmate Telephones are the strongest and most
reliable units available, and are designed specifically for
the prison environment.
)
RlzoivADEPARTiVlENTOF CORRECTIONS
.RFP #Q600('2D(; FOR;NMA TE TELEPHONE SYSTEM
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A SUBSIDIARY OF SECURUS
...
")
TECHNOLOGIES
The dimensions of our inmate telephones are 8 % inches
deep, 22 14 inches high, and 9 14 inches wide. The shipping
weight of our inmate telephones is 10 Ibs. The standard
length of the receiver cord and stainless steel lanyard is 18
inches.
Please review the following information for additional
features and specifications.
ITC7042BL Full Size Blue Inmate Phone with Volume
Control
THE INDUSTRY STANDARD:
•
•
•
)
The overwhelming choice for State Prison
Systems, The Federal Bureau of Prisons and
County Facilities nationwide.
Proven reliability, durability, and flexibility.
DuraClear® Technology is Here!
ORDERING OPTIONS:
• ITC7042BL Full Size Blue Phone with VC
• ITC7042BUDC Full Size Blue Phone with
DuraClear® and Volume Control
FEATURES:
• AII-in-one electronic dial features modular
incoming line and handset connections for
quick maintenance. Carbon (HS) and
DuraClear® (DURA) Handsets have separate 4pin connections.
• BUilt-in user controlled volume "LOUD" button
for ADA mandated volume control (must be
user-controlled volume amplification AND
volume must reset to normal with on-hook to
meet ADA requirements)
• Powder Coated cold rolled steel provides
rugged vandal resistant telephone housing
designed and built for inmate use
• Confidencer technology, built into every dial,
filters out background noise at the user's
location, allowing better sound to the called
party
)
. i'liZONADEPARTMENT OF CORRECTIONS
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•
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SCOPE OF WORK
Heavy chrome metal keypad bezel, buttons, and
hookswitch lever withstand abuse and
vandalism
Armored handset cord is equipped with a steel
lanyard (1000# pull strength) and secured with a
14 gauge retainer bracket for maximum vandal
resistance
Handset has sealed transmitter and receiver
caps, suitable for heavy use and abuse
locations
Pin·in-head security screws minimize tampering
Hearing aid compatible and FCC registered
(DF4USA-75652-CC-E)
2.4.10.1.1.2 All Inmate Telephone Equipment must
be of new manufacture and be provided
(and installed) with the proposed IPS at no
cost to the Department.
o
)
RESPONSE: Evercom has read, understands and will
comply.
All Inmate Telephone Equipment will be of new
manufacture and be provided (and installed) with the
proposed IPS at no cost to the Department.
2.4.10.1 .1.3 The Contractor must provide all required
materials, hardware, software and telephone
cabling (where re-use is unavailable or new
locations are required) to install the proposed
inmate telephones.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide all required materials, hardware,
software and telephone cabling (where re-use is
unavailable or new locations are required) to install the
proposed inmate telephones.
2.4.10.1 .1.4 The Contractor is responsible for
reimbursing the Department for any
"construction" costs incurred to facilitate the
installation of the inmate telephones.
)
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TECHNOLOGIES
0 RESPONSE: Evercom has read, understands and will
comply.
Evercom is responsible for reimbursing the Department for
any "construction" costs incurred to facilitate the
installation of the inmate telephones.
2.4.10.1.1.5 All inmate telephones must be powered by
the IPS system and require no additional
power source at the instrument.
o
RESPONSE: Evercom has read, understands and will
comply.
The units are line powered and require no external wiring,
backup batteries, or AC voltage.
2.4.10.1.1.6 The inmate telephone instrument must be
compact in design. The Contractor must
include photographs of the proposed inmate
telephones in its response.
)
o
RESPONSE: Evercom has read, understands and will
comply.
The Evercom system is compact in design.
2.4.10.1.1.7 The inmate telephone instruments must
not include coin entry slots or coin return
slots regardless of whether these functions are
disabled.
o
RESPONSE: Evercom has read, understands and will
comply.
The Evercom system does not include coin entry slots or
coin return slots regardless of whether these functions are
disabled on the station equipment.
2.4.10.1.1.8 The inmate telephone instruments must
not contain card reader capabilities or slots
used to identify inmate telephone accounts
for purpose of debiting inmate telephone
accounts
)
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. PAGE.162
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
2.
o
SCOPE OF WORK
RESPONSE: Evercom has read, understands and will
comply.
The Evercom calling platform does not contain card reader
capabilities used to identify inmate telephone accounts for
purposes of debiting inmate telephone accounts.
2.4.10.1.1.9 The Contractor must provide a unique
number, physically imprinted on each Inmate
Telephone so that the number can be seen
by the Department personnel for the
purposes of reporting troubles and
troubleshooting problems. As new inmate
telephones are added or telephones are
replaced they must be identified in the same
manner and al appropriate paper work must
be updated to reflect the addition.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide a unique number, physically
imprinted on each Inmate Telephone so that the number
can be seen by Department staff for the purposes of
reporting troubles and troubleshooting problems. As new
Inmate Telephones are added or telephones are replaced
they will be identified in the same manner and all
appropriate paper work will be updated to reflect the
addition.
)
2.4.10.1.1.10 The inmate telephones must be capable of
reducing or eliminating background noise to
the inmate using the telephone. The
Contractor must describe, in its response,
how this will be accomplished with the
proposed inmate telephone instruments (e.g.,
confidencers, phone enclosures, etc.).
o
)
RESPONSE: Evercom has read, understands and will
comply.
Evercom utilizes state-of-the-art electronic equipment, and
digital recording and T1 equipment to provide acceptable
audio quality, at a minimum. Evercom does not use voice
compression, and maintains an audio frequency response
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EVE ReOM
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
of +/1 .1dB, 300-3400Hz (relative to 0 dBm, 1000Hz).
Extensive testing is performed, including numerous test
calls from each facility during installation, to ensure
excellent audio quality. All work required to satisfy this
requirement will be done at no cost to the Department. The
lines utilized by the system are ordered through the local
exchange carrier (LEC), which guarantees equivalent audio
quality.
2.4.10.1.1.11 All inmate telephones must provide volume
controls which allow inmates to amplify the
called party's voice.
o
RESPONSE: Evercom has read, understands and will
comply.
The Evercom platform provides volume controls will allow
inmates to amplify the called party's voice.
2.4.10.1.1.12 The Contractor must provide dialing
instructions as well as a "warning" that states
"This Call is Being Recorded" to the inmate in
English and Spanish on each inmate
telephone in a manner which reduces the
possibility of being destroyed. Simple labels
or other accessible surface instructions will
not be acceptable to meet this requirement.
)
o
RESPONSE: Evercom has read, understands and will
comply.
Each Inmate Telephone Station dialing instruction plate will
include a "warning" statement in both English and Spanish
on each Inmate Telephone Station Set that states "This Call
is Subject to Monitoring and/or Recording" that is printed
and mounted behind a clear Lexan window, which is
supported from behind by a metal plate and held securely
in place at four points.
2.4.10.1.1.13 The Contractor must maintain the above
required telephone dialing instructions and
waming statements for legibility and accuracy
during the course of this contract.
)
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"RFP # 060072DC FeJF!JNMA tIE 'fE,LEPHONE SYSTEM
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)
TECHNOLOGIES
0 RESPONSE: Evercom has read, understands and will
comply.
Evercom will maintain the above required station set
dialing instructions and warning statements for legibility
and accuracy during the course of this contract.
2.4.10.1.1.14 The inmate telephone instrument must not be
capable of being used to program any feature
of the proposed IPS.
o
RESPONSE: Evercom has read, understands and will
comply.
The inmate telephone instrument is not capable of being
used to program any feature of the proposed IPS.
2.4.10.1.1.15 All of the proposed inmate telephones must
be compliant with all applicable requirements
of the American with Disabilities Act (ADA).
o
)
RESPONSE: Evercom has read, understands and will
comply.
All of the proposed inmate telephones are compliant with
all applicable requirements of the Americans with
Disabilities Act (ADA).
2.4.10.1 .2 Type 2: Special Management Unit Telephones
2.4.10.1.2.1 The second type of inmate telephone
instrument must be portable or "movable"
inmate telephones that are used mainly in
special management units and must be
manufactured to withstand abuse (physical,
liquid, etc.) as well as be compact enough
to fit through standard food slots. Industry
standard 2500 telephone sets will not be
acceptable at meeting this requirement. The
Contractor must state how it will allow the
Department to secure the touch tone pad
after the special management unit's inmate's
initial call now has been placed.
)
RIZONA· DEPARTMSNTOFCORRECTIONS
RFP# QS0072DC FOR jN~1l TF,TELEPHON~ SYSTEM
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TeCHNOLOGIES
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RESPONSE: Evercom has read, understands and will
comply.
Evercom is familiar with this type of requirement and has
developed a portable unit that is of the same height to allow
the handset of a secure inmate instrument the ability to fit
through the Food Slot (Bean Hole).
2.4.10.1.2.2 The Contractor must describe, in its response,
how these movable or portable telephones
will be moved from one cell to another by the
Department personnel to allow for inmate
calling.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom's portable telephones are mounted to prison carts
or dollies. The Department personnel simply rolls the
device from one cell to another to allow for inmate calling.
2.4.10.1.2.3 The Contractor must provide a special
management unit telephone that includes
all call restrictions of the IPS with regard to
inmate PINs, call duration, etc.
o
RESPONSE: Evercom has read, understands and will
comply.
2.4.10.1.2.4 The Contractor must provide a special
management unit telephone that allows
the Department personnel to provide the
handset only to the inmate thus denying
access to the dial pad by the inmate. The
Contractor must describe, in its response,
how this is accomplished with the
proposed telephone instrument.
o
)
RESPONSE: Evercom has read, understands and will
comply.
Evercom is familiar with this type of requirement and has
developed a portable unit that is of the same height to allow
the handset of a secure inmate instrument the ability to fit
through the Food Slot (Bean Hole). Although the handset
RIZONAl)Ef'AFlTMENT OFCORRECTlON$
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TECHNOLOGIES
inserts into the Food Slot, the dial pad is outside of the cell
denying access by the inmate for supervised dialing by
Department Personnel.
2.4.1 0.1.3Type 3: Outdoor Telephones
2.4.10.1.3.1 The third type of Inmate Telephone Station
Equipment must be "all weather" inmate
telephone sets to be used in some
outdoor conditions as various Department
facilities.
o
RESPONSE: Evercom has read, understands and will
comply.
2.4.10.1.3.2 The outdoor inmate telephone instruments
must meet all requirements of the Type 1:
Wall Mounted Telephones (Indoors)
described in this section. The Contractor
must state this compliance in its response.
o
RESPONSE: Evercom has read, understands and will
comply.
The outdoor inmate telephone instruments meet all
requirements of the Type 1: Wall Mounted Telephones
(indoors) described in this section.
2.4.10.1.3.3 The outdoor inmate telephone instrument
must be weather proof to ensure
durability in outdoor conditions.
o
RESPONSE: Evercom has read, understands and will
comply.
The outdoor inmate telephone instrument is weather proof
to ensure durability in outdoor conditions.
2.4.10.1.4 Type 4: TDDITTY Devices
2.4.10.1.4.1 The Department currently has inmates who
are deaf or hearing impaired and must place
outgoing telephone calls via a TDDITTY. The
Contractor must describe, in its response,
)
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how such calls will be conducted in
conjunction with the proposed IPS.
TECHNOLOGIES
o
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SCOPE OF WORK
RESPONSE: Evercom has read, understands and will
comply.
Evercom's program for inmates who are deaf or hearing
impaired will provide those inmates the ability to place
outgoing telephone calls utilizing a TTY (Text Telephone)
device that will be integrated with the Inmate Calling
System (IPS). The technology that will be provided will
eliminate the need for correctional officer or staff member
from having to initiate the call process. The inmate calling
process is initiated when the inmate types the information
into the TTY devise that will dial out through the Evercom
IPS to the state's Telecommunication Relay Center (TRS).
The information will include the inmate's PIN Number along
with a pre-set toll free number that will direct dial to the
TRS. With TRS, a special operator will communicate back
to the inmate to confirm the connection and begin the call
connection process to the called party who receives the
call on a collect basis. Integrating the TTY call through the
IPS allows for various policy and security measures that
would be specified by the DOC such as time limits,
recording of calls, remote printing the content of the calls,
prevent redialing, etc. All TTY calls originating from a
corrections environment that are integrated with the
Evercom IPS are collect and processed through a TRS.
Future development will allow the inmates to process calls
direct to an authorized called party that has a TTY device
and the call will have the ability to be processed either
collect or prepaid.
2.4.10.1.4.2 The Contractor must describe, in its
response, how outgoing inmate calls via the
TDDffTV are conducted in the following
circumstances while maintaining all call
controls:
)
2.4.10.1.4.2.1 A standard tel e p h 0 n e
number on the inmate's
call list.
2.4.10.1.4.2.2 Toll free number for the
deaf relay service;
2.4.10.1.4.2.3 711 deaf relay service call;
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TECHNOLOGIES
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom's TDDrrTY System has the capability to access
the deaf relay service through the Evercom IPS by dialing
either the TRS toll free number designated in the State of
Arizona or the 711 number if applicable.
Currently the system requires the inmate to place calls
using his PIN number which then goes to the
Telecommunication Relay Center (TRC). The special
operator will recognize that the call is originating from a
correctional facility but currently does not have access to
specific call lists. Evercom's engineering department is
researching alternative solutions.
2.4.10.1 .4.3 The Contractor must describe, in its
response, how outgoing call control for
TOOITTY users is maintained with the
proposed IPS.
)
o
RESPONSE: Evercom has read, understands and will
comply.
The inmate calling process is initiated when the inmate
types the information into the TTY device that will dial out
through the Evercom IPS to the state's Telecommunication
Relay Center (TRS). The information will include the
inmate's PIN Number along with a pre-set toll free number
that will direct dial to the TRS. With TRS, a special operator
will communicate back to the inmate to confirm the
connection and begin the call connection process to the
called party who receives the call on a collect basis. The
special operator will recognize that the call is originating
from a correctional facility. Integrating the TTY call through
the IPS allows for various policy and security measures
that would be specified by the DOC such as time limits,
recording of calls, remote printing the content of the calls,
prevent redialing, etc.
)
2.4.10.1.4.4 The Contractor must provide adequate
TOO/TTY or suitable devices to each of the
Oepartment facility, maintain such devices
as well as provide additional devices, at no
RIZONADEP/IRTMENTOFC;ORRECTIONS "
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)
cost, when requested by a specific
Department facility.
TeCHNOLOGIES
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom's TOO portable units feature direct connect. Call
progress tells the inmate if the phone he or she is calling is
ringing or busy. Convenient arrow keys make it easy to
review information saved in memory. The TTY Announcer
lets hearing people know the inmate is on the line. The
User-programmable Relay Voice Announcer tells hearing
callers to use a TTY or use relay, and gives the phone
number for the inmate's relay service. Auto 10 lets
everyone you call know that the inmate caller is using a
TTY.
Superprint 4425 Portable TOO
• Built-in, 24-character printer
· 3 selectable print sizes
• 32k memory
· Date/time printed at the beginning of each call
• Turbo Code® and Auto IDTM
• Built-in ring flasher
· Arrow keys for easy review of memory
• Convenient GAISK keys
· Easy-touch greeting memo
• Baudot code (45.5/50 baud rate)
· Sticky key feature (for single-handed typing)
· ASCII code is available
· Model CT-178ADP.
• FCC Registered: 1U8USA-74411-CC-T
· TTY AnnouncerTM tells hearing callers you are using a
TTY
)
Additional TOO Features Include:
· Direct connect (with 2 jacks) to standard telephone line
· User-programmable Relay Voice Announcer
· Call progress - display indicates "ringing" or "busy"
· Auto-Answer capabilities (with programmable message)
· Auto-busy redial and Wait for Response
· Remote message retrieval
• Tone or pulse dial
· Keyboard dialing
• Memory dialing/redial
)
RIZONADgPARTMt:NT·OF CORRECTIONS
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TELEPHONE SYSTEM
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2.
EVE ReOM
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
)
TECHNOLOGIES
2.4.10.1.4.5 The Contractor must provide TDDrrTY or
suitable devices which contain a digital
display (e.g., LCD, LED, etc.) and a
printing device.
o
RESPONSE: Evercom has read, understands and will
comply.
All TDDrrTY equipment will contain a digital display (i.e.,
LCD and LED) and a printer device. The Display shows call
progress and tells the inmate if the phone he or she is
calling is ringing or busy. Convenient arrow keys make it
easy to review information saved in memory within the
display.
)
2.4.10.1.4.6 The Contractor must provide TDDrrTY or
suitable devices that allow the inmate
conversation to be printed in real-time
allowing the Department to have a hard
copy of the inmate conversation with the
exception of privileged calls to attomeys, etc.
o
)
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide TDDITTY or suitable devices that
allow the inmate conversation to be printed in real-time
allowing the DOC to have hard copy of the inmate
conversation. Upon acceptance of the collect call the Relay
Operator will start conversing with the inmate on the TTY
device and then the inmate would type a message to the
relay operator. The Relay Operator would then read the text
message to the called party. The called party would then
respond verbally with their message which then would be
typed by the Relay Operator and sent back to the inmate.
That process would continue through the duration of the
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call. The results would be that both conversations (TIV and
verbal) would be printed out on a printer in an area
designated by the DOC.
TECHNOLOGIES
2.4.10.1.4.7 The Contractor must describe, in its
response, how inmate call will be invoiced
(and to whom) when the inmate uses the
TOO/TTY device to place a call.
o
RESPONSE: Evercom has read, understands and will
comply.
The inmate calling process is initiated when the inmate
types the information into the TIV device that will dial out
through the Evercom IPS to the Arizona Deaf Relay Service.
At the time that the relay operator receives confirmation of
collect call acceptance, a call detail record is generated that
will be processed as a collect call to the called party. The
cost for that call will be received by the called party as part
of their normal telephone bill.
2.4.11 Data Back·Up
)
2.4.11.1
o
The Contractor must perform all system and database
back ups and archiving. All archival hardware, supplies,
network and recovery procedures which ensure that no
data shall be lost must be provided by the Contractor at
no cost to the Department.
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide all backup and archival hardware,
supplies, and recover procedures at no cost to the
Department. This includes the following:
Backup and archiving are accomplished within the
proposed IPS. The system has internal capacity to store
daily records, even if power is lost or the system goes
down for some reason.
)
The Evercom system includes hardware and software to
support archiving of all data. The Evercom approach
allows the Department real time access to current and
archived data. The archiving system supports at least
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TECHNOLOGIES
SCOPE OF WORK
seven (7) years of near-line storage with tapes providing
storage as long as desired. Archived data on the archive
server allows the Department to view, query, and report
archived information in the same manner as IPS real-time
operations, while not disrupting or interfering with current
operations. The Department staff merely has to access the
"Archive" menu option, and a window will then be available
to step through the desired process.
2.4.11.2 The Contractor must be capable of recovering all system data
for all locations, to the point of full system operation, using a
system backup.
o
RESPONSE: Evercom has read, understands and will
comply.
The extensive backup capability described above, including
separate locations (e.g., disaster recovery), enable
Evercom to recover all data to the point of full system
operation.
)
2.4.11.3 The Contractor must describe, in its response, the backup schedule for:
2.4.11.3.1 The local system programming databases for
each of the Department facility;
o
RESPONSE: Evercom has read, understands and will
comply.
Backups are performed Daily.
2.4.11.3.2The central Contractor maintained
programming database for all Department
facilities;
o
RESPONSE: Evercom has read, understands and will
comply.
Backups are performed Daily.
2.4.11.3.3AII inmate call records for each of the
Department facility;
)
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SCOPE OF WORK
RESPONSE: Evercom has read, understands and will
comply.
Backups are performed once every 5 minutes.
2.4, 11.3.4AII inmate call records for all Department
facilities maintained at the Contractor's site;
o
RESPONSE: Evercom has read, understands and will
comply.
Backups are performed Daily.
2.4.11.3.5AII inmate call recordings for each of the
Department facility;
o
RESPONSE: Evercom has read, understands and will
comply.
Duplicates are created after conversation has ended on
each call.
)
2.4.11 .3.6AII inmate call recordings for all Department
facilities maintained at the Contractor's site.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom proposes online storage and backup redundancy
for all call recordings of each DOC Department Facility at
our central office in Dallas, Texas for the life of the
contract. The Evercom Central Office will provide full
backup redundancy of hardware and software. In the event
of a catastrophic failure in our Dallas Central office, all
information and support of the network will is duplicated in
our Disaster Recovery Center located in Allen, Texas.
2.4.11.4 The Contractor must state, in its response, if these
system back-ups are performed in real-time (e.g., as
the transaction/call completes) or as a pre-scheduled time
during the day.
o
RESPONSE: Evercom has read, understands and will
comply.
)
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)
The system back-ups are performed on a real-time basis.
TECHNOLOGIES
2.4.11.5 The Contractor must describe, in its response, how the local
IPS databases at all Department facilities will be kept
current with the IPS backups at the Contractor site in case
of required re-programming or system recovery at the
Department facility.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom proposes 6 months online storage and backup
redundancy for all call recordings of each DOC Department
Facility at our central office in Dallas, Texas for the life of
the contract. The Evercom Central Office will provide full
backup redundancy of hardware and software. In the event
of a catastrophic failure in our Dallas Central office, all
information and support of the network will is duplicated in
our Disaster Recovery Center located in Allen, Texas.
)
2.4.11.6 The Contractor must agree, in its response, that the
Department retains ownership of all archived information, call
detail, inmate records, etc. The Contractor must agree, in its
response, that the Department has the right to obtain all
achieved information, call detail, inmate records, etc.
associated with the IPS regardless of the location of such
information within the Contractor's organization or site.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom agrees that the Department retains ownership of
all archived information, call detail, inmate records, etc.
Evercom also agrees that the Department has the right to
obtain all achieved information, call detail, inmate records,
etc. associated with the system regardless of the location
of such information within Evercom's organization or site.
Evercom will retain ownership of all billing records, but will
make those available to the Department upon request.
)
2.4.11.7 The Contractor must describe, in its response, how it will
provide system security for all data stored locally and at its
central storage location. Such security description must
include system security as well as how access to such
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)
TECHNOLOGIES
sensitive information will be performed within the
Contractor's organization.
o
RESPONSE: Evercom has read, understands and will
comply.
Security procedures that allow administrative access to the
system at each facility are provided by a multi-level user
encrypted password system that requires a known login ID
and password before access is granted. A continuous
historical audit trail is used to police the access and flow of
data and information to and from the computer system.
This audit trail records a user ID code and change date with
each administrative modification. User groups may be
created and maintained by the security administrator.
Again, all administrative modifications are logged to
provide permanent change records.
)
A Profile Group is a collected set of user parameters that
are given a defined name. This defined profile group can,
in turn, be assigned to various users across different
facilities. These Profile Groups define various aspects of a
user's "appearance" such as:
•
•
•
•
•
Number of password retries allowed during login
attempts
Inactivity timeout
Rights to change own password
Time period between required password changes
Number between password re-use
The Evercom proposed IPS has dial-in security for the
Evercom Support team. The Support team may dial into the
workstation or calling platform machine, which are both
password protected. Evercom does not dial into the
platform to obtain Call Detail Records (CDRs); instead, the
system actually dials from the facilities to Evercom
headquarters to upload the CDRs.
)
The system stores all CDRs in non-volatile memory located
within the proposed IPS. This data is kept in a proprietary
format that provides detail for management reports, fraud
analysis, and conversion to industry standard billing
formats. The platform is capable of storing multiple months
of records at the site; however, all Call Detail Records are
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176
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2.
EVE ReOM
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
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TECHNOLOGIES
collected daily in Evercom's Data Center for billing
purposes and are archived for a minimum of five (5) years
at the secure Data Center.
2.4.12 IPS ManagemenVAdministration Requirements
2.4.12.1
The Contractor must propose an IPS that can be
administered on-site by the Contractor's personnel and
the Department personnel.
Ii:"! RESPONSE: Evercom has read, understands and will
comply.
The system is fully administrable either on-site or remotely
by Evercom personnel or by personnel from the
Department. The platform administration terminal is a
Windows XP based client that is able to efficiently control
the proposed IPS in real-time.
)
2.4.12.2 The Contractor must propose an IPS that allows for
changes to be administered in "real time" while the system
is in use. The proposed system must not require the system
to be taken offline to make additions, changes or retrieve
reports.
Ii:"! RESPONSE: Evercom has read, understands and will
comply.
All system changes can be made in real-time, while the
system is still running. The system does not have to be
taken off line to make additions, changes or retrieve
reports.
2.4.12.3 The Contractor must propose an IPS that provides a
Graphical User Interface (e.g., Microsoft WindowsTM) for
both system administration and system reporting
functions. The Contractor must provide samples of its
User Interface screens with it response.
Ii:"! RESPONSE: Evercom has read, understands and will
comply.
)
The system proposed provides a Windows-based Graphical
User Interface (GUI) for both system administration and
system reporting functions. The graphical user interface
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administration applications include the CDR Export which
is a 'point and click' interface that provide a user-friendly
environment. The CDR Export feature is used to save the
desired report as a file to a specified destination, in a
specified format. Reports may be saved to a variety of
destinations.
Evercom has provided samples of our User Interface
screens throughout our response.
2.4.12.4 The Contractor must describe, in its response, what
system administration functions are available with the
proposed IPS (i.e., new account entry, account/record
modification, account deletion, etc.).
It'! RESPONSE: Evercom has read, understands and will
comply.
)
All administrative system functions of the Evercom system
are designed to be user-friendly. Some of these functions
include: new account entry, account/record modification,
account deletion, call blocking, station on/off timers, call
duration, call meteringllimits, ring time, inmate
suspensions, alert groups, line status monitoring and
reports generation/printing.
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2.4.13 PIN Transfer Between Department Sites
2.4.13.1
The Department makes transfers of inmates between facilities
on a daily basis (Monday through Friday). In addition,
unscheduled inmate transfers can occur at any time or on any
day. Although the Department understands that there will
sometimes be unusual circumstances to prevent such, it is
important that the PIN assigned to the transferred inmate be
active at the new facility within 12 hours after the physical
transfer. The Department will provide the Contractor with a list
of inmates to be transferred on a daily basis to assist in facilitate
this PIN transfer.
It'! RESPONSE: Evercom has read, understands and will
comply.
)
It is Evercom's goal to automate the PIN transfer list, so
that the Department is able to use a file transfer to alert
Evercom of inmate transfers and the PIN transfer will be
immediately effective with the receipt of the PIN transfer
file. Until automated PIN transfer is available Evercom will
use both its on-site service administrators and our national
administratrive support center to meet the requirement to
transfer PINs with 12 hours.
2.4.13.2 The Contractor must agree, in its response, to this 12 hour
PI N transfer requirement.
It'! RESPONSE: Evercom has read, understands and will
comply.
Evercom agrees to this 12 hour PIN transfer requirement.
2.4.13.3 The Contractor must describe, in its response, how it
will perform daily scheduled transfers.
It'! RESPONSE: Evercom has read, understands and will
comply.
Inmate records will be kept on a shared database, with all
of the Department facilities having access. Therefore,
inmate transfers between Department facilities will not
require any records transfer.
)
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
2,4,13,4 The Contractor must describe, in its response, how it
will perform unscheduled PIN transfers to ensure that the
transferred inmate has access to their attorney through the
IPS.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom's IPS performs PIN transfers that automatically
transfer the existing inmate calling list associated with the
inmate's PIN. PIN transfer can be done manually by a site
admistrator that is either located at the facility or through
remote access to the system. It is Evercom's goal to set up
a file transfer from the Department that would enable the
PIN to be automatically transferred to the inmate's new
facility without manual intervention. This provides for less
work on the department. Transferring PINs automatically
ensures that the transferred inmate has access to their
attorney through the IPS.
2,4.14 Semi·Annual Review
)
2,4.14.1
o
The Contractor must conduct a semi-annual review of the
inmate PIN database to ensure that all Department staff,
volunteers, consultants, etc. telephone numbers are not part
of the system allowable number lists. The Department will
provide a list of appropriate telephone numbers.
RESPONSE: Evercom has read, understands and will
comply.
Evercom will conduct a semi-annual review of the inmate
PIN database to ensure that all Department staff,
volunteers, consultants, etc. telephone numbers are not
part of the system allowable number lists.
2,4.15 System Reporting Function
2,4.15.1
The proposed IPS must provide a system reporting
package accessible by the Department personnel.
This reporting package must allow for the querying of
inmate call records and include a graphical user interface
(GUI) for ease of use.
)
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
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0" RESPONSE: Evercom has read, understands and will
comply.
The system proposed provides a Windows-based Graphical
User Interface (GUI) for both system administration and
system reporting functions. The graphical user interface
administration applications include the CDR Export which
is a 'point and click' interface that provides a user-friendly
environment. The CDR Export feature is used to save the
desired report as a file to a specified destination, in a
specified format. Reports may be saved to a variety of
destinations.
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2.4.15.2 The proposed IPS must allow for the generation of reports by
the Department facility, a combination of the Department
facilities or all Department facilities.
0" RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS allows for the generation of reports by
the Department facility, a combination of the Department
facilities or all Department facilities.
2.4.15.3 The proposed IPS must allow for the generation of reports by
the Department personnel based on their user access level.
)
0" RESPONSE: Evercom has read, understands and will
comply.
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II:> EVE ReOM
2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
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The proposed IPS allows for the generation of reports by
the Department personnel based on their user access level.
2.4.15.4 The proposed IPS must provide for standard or custom
reports that provide for the following, at a minimum:
2.4.15.4.1.1 Monthly revenue by prison location and
phone
2.4.15.4.1.2 Chronological List of Calls
2.4.15.4.1.3 Daily Call Volume Summary
2.4.15.4.1.4 Daily Call Volume Detail
2.4.15.4.1.5 Weekly Call Volume Summary
2.4.15.4.1.6 Weekly Call Volume Detail
2.4.15.4.1.7 Inmate Account Summary
2.4.15.4.1.8 Inmate Account Detail
2.4.15.4.1.9 Frequently Dialed Numbers
2.4.15.4.1.10 Specific Telephone Number Dialed Usage
2.4.15.4.1.11 Suspended Inmate Account
2.4.15.4.1.12 Alert Notification
2.4.15.4.1.13 Telephone Numbers Called by More Than
One Inmate
2.4.15.4.1.14 Telephone Numbers Assigned to More
Than One Inmate Account
2.4.15.4.1.15 Quantity of Calls per Inmate Account
2.4.15.4.1.16 Quantity of Minutes per Inmate Account
2.4.15.4.1.17 Blocked Telephone Number List
2.4.15.4.1.18 Local Exchange Volume (by Exchange)
2.4.15.4.1.19 Area Code Volume (by Area Code)
)
o
RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS has standard system reports as well as
reports customized for the specific needs of the
Department including:
)
•
•
•
•
•
•
•
•
Monthly revenue by prison location and phone
Chronological List of Calls
Daily Call Volume Summary
Daily Call Volume Detail
Weekly Call Volume Summary
Weekly Call Volume Detail
Inmate Account Summary
Inmate Account Detail
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
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TECHNOLOGIES
•
•
•
•
•
•
•
•
•
•
•
Frequently Dialed Numbers
Specific Telephone Number Dialed Usage
Suspended Inmate Account
Alert Notification
Telephone Numbers Called by More Than One Inmate
Telephone Numbers Assigned to More Than One
Inmate Account
Quantity of Calls per Inmate Account
Quantity of Minutes per Inmate Account
Blocked Telephone Number List
Local Exchange Volume (by Exchange)
Area Code Volume (by Area Code)
See Attachment 10: Sample Reports.
2.4.15.5 The proposed IPS must allow for selected reports to
be generated automatically based on The Department
criteria (e.g., time of day, volume of calls, particular inmate,
etc.).
o
)
RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS can be programmed to generate the
aforementioned reports automatically based on the
parameters set by the Department.
2.4.15.6 The proposed IPS must allow for automatic generation of
reports by individual the Department facility or on a system
wide basis.
o
RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS allows for automatic generation of
reports by individual, the Department facility or on a
system wide basis.
2.4.15.7 The proposed IPS reporting function must allow for
the exporting reporting data to Microsoft SOL Server®
at a minimum.
o
)
RESPONSE: Evercom has read, understands and will
comply.
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RFP #.06.0072DC FOR iNMATE TE:LE:PHONE SYSTEM
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Evercom utilizes Microsoft SQl Server® for a database
manager. Therefore, there will be no need to export
because we could simply replicate the data. Additionally,
the Evercom IPS can export to other file programs such as
Standard Text or Microsoft Excel.
TECHNOLOGIES
2.4.15.8 It is desirable that the IPS provide the Department personnel
that ability to simply click on the called number and be
provided with the name and address of the called party. The
Contractor must describe, in its response, how this function
is provided and how it operates with the proposed system.
o
)
RESPONSE: Evercom has read, understands and will
comply.
The IPS provides the Department personnel the ability to
simply click on the called number and be provided with the
name and address of the called party through our
Electronic Dragnet feature. Electronic Dragnet is a
standalone web based application. The focus of this
application is the next level of investigative features above
what is offered in the industry.
2.4.16 Training Requirements
2.4.16.1
o
It is instrumental to the success of the installation of the IPS
that the Department personnel be trained in various
aspects of the system operation. Therefore, the
Contractor must provide a complete training schedule
based on the following requirements.
RESPONSE: Evercom has read, understands and will
comply.
A DETAilED IllUSTRATION FOllOWS BELOW:
Training Course Elements
)
Evercom is committed to ensuring that the users of the
SYSTEM are provided with ongoing training that will help
them maximize the investigative and administrative
potential of the system. The following table details the
standard SYSTEM training course elements that Evercom
will provide at no charge. In addition, our customers are
provided with detailed SYSTEM manuals and learning tools
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EVE ReOM
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
that will further complement their system administration
capabilities.
area
netwolrk (WAN) and a local area network
(LAN) are, and how they relate to the
components of the SYSTEM. All
components of the SYSTEM will be
discussed, as well as the centrally
located SYSTEM server and backup
system(s).
Secure Access:
Multilevel Password Security
Features, Functionality and
Operation
Participants will be instructed on how
to set up and assign different or
specific access levels to authorized
Individuals. Participants will also learn
how to modify initial access levels and
or input additional levels based on
facility clearance objectives and
designated entry to each application.
The facility administrator has the ability
to determine system accessibility by
assigning passwords and security
levels to authorized personnel. MultiLevel access applies to each
application of the SYSTEM with three
primary levels - Low, Medium and High.
Participants will be trained In the
manner for which appropriate
application levels are applied.
)
SYSTEM Live:
1.
2.
3.
4.
5.
Call Monitoring and
Disabling
'Live' Call Activation
Remote Access
Disabling
Investigative Tool.
LIVE: Visual and Audio call monitoring
will be described with specific
instructions on how to activate the
primary functions of this application.
Specific features of the 'Live'
monitoring screen will be discussed in
detail to include:
•
•
•
•
column headings
manipulation of the information
order
'hot' keys for disabling/enabling
ports
multiple party monitoring
REMOTE: The monitoring application
tools will be discussed to include onsite 'Live' monitoring and the remote
access capabilities specific to
performing tasks related to the 'Live'
call retrieval and forwarding functions.
)
DISABLING: Authorized personnel will
also be trained in the area of phone
control for the purpose of disabling
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2. SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
INVESTIGATIVE: The potential to deter
and control crime within the facility and
outside the facility through the use of
call monitoring will be discussed.
Actual customer experiences will be
shared with the participants.
Profller:
PIN & PAN Setup/Maintenance.
Prisoner Identification #s
Call Restrictions/Privileges
Personal Allowed # Lists
Global Assignment
Participants will learn how to:
•
Establish an inmate PIN record with
specific number assignments, time
restrictions and audit trail of calls
•
Define a Personal Allowed Number
list with specific number
restrictions and called party
association
•
•
•
)
•
•
)
Assign Private Number Status for
attorney/client privilege (disables
recording and monitoring
capabilities)
Assign 'Watched' Number Status
o Remote and on-site alerting
capabilities
Apply Call Restrictions per PIN
o Time of day restrictions
o Call limitations based on dally,
weekly and monthly
o Special calling privileges
Access record for editing and
modifications
Global number assignment
Watched Number Alert:
Audible watched number alert
Selected participants will be Instructed
on how to designate specific numbers
as 'watched' through the 'Watch Alert'
feature of the Number Restrict Editor
application.
Covert Alert:
Remote Live Monitoring of
Calls
Participants will be instructed on how
to set up and establish remote call
forwarding and monitoring for those
numbers that are under surveillance.
Participants will learn how to enter new
numbers and the destination number to
which the call will be forwarded once in
progress. Additionally, participants
will also learn how to display the
active/Inactive list of those numbers
assigned a 'watch' status.
Call Playback Function:
Recorded Playback
Copy Function
Restore Function
PLAYBACK: The participant will be
taught how to selectively retrieve and
listen to a pre-recorded conversation
that is resident on the hard drive,
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TECHNOLOGIES
COPY: Participants will be instructed in
how to copy a pre-recorded
conversation to a CDR device that
offers enhanced portability and a
valuable tool for building a library of
evidence.
RESTORE: Instruction will be provided
on the restorative capabilities of the
system relative to the tape backup
function.
Recorder Application:
Hard-Drive Capacity
Back-up Function
Labeling Function
HARD-DRIVE: The participant will be
versed in the storage capacity of the
hard-drive with specific instruction on
the importance of maintaining a tape
drive back-up.
BACK-UP: Instruction specific to the
back-up process and storage life of the
calls.
LABELING: Participants will be
instructed in the proper labeling of
storage devices for the purpose of
recall and playback of audio calls.
)
Three Way Call Detection:
Methodology
Options Available
On-Site Controls
METHODOLOGY: Participants will be
instructed in the methodology
employed to reduce the incidence of 3way calls.
OPTIONS: Instruction will be provided
on the options (tag line messaging, call
termination, etc.) available for handling
potential 3-way calls.
CONTROLS: Participants will learn how
to adjust the sensitivity settings to
reduce the incidence of flagging calls
that are not 3-way attempts.
Restrict Number Editor:
Search Parameters
New Number Assignment
EditinglDelete Restrictions
Restrictions & Assignments
Validation Codes
SEARCH: Instruction will be provided
on the restriction feature, which allows
authorized personnel to search,
retrieve, review and edit number
restrictions.
The use of this feature as a tool to
officers and investigative personnel will
be described in detail.
NEW: Instruction will be given on how
to add a new number and apply
restrictions to it such as 'Watched',
'Free', 'Call
Block' and 'Private'. Use of the
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EVE ReOM
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comments or
reasons for the restriction will also be
discussed.
EDIT: Participants will also be
instructed on how to identify, edit and
delete a telephone number andlor
restrictions that has been previously
entered in the system.
RESTRICTIONS: Participants will review
each of the number restrictions and
assignments available through this
application to include call blocks,
harass and PERMAblock function, free,
private and watched status, and the
wildcard feature.
VALIDATION: Review the validation
process. The associated codes and
status of the number will be included.
)
Investigative Reports:
Tracking/analyzing inmate call
patterns
Report Types
Parameter Fields
Selective Grouping
Global Restrictions
REPORTS: Participants will review each
of the 15 standard reports with
discussion on the capability for
generating user specific reports.
PARAMETERS: The participant will be
versed in the parameter fields relative
to each report and how to generate a
report with user defined Information
and report content. The participant will
be informed of the Investigative values
of the report application. The parameter
fields include information relative to
each telephone, location, destination
number, date, PIN, call duration, call
type, frequency of calls, etc.
SELECTIVE: Participants will receive
instruction on how to perform group or
individual cali searches from a single
application.
GLOBAL: Participants will also learn
about the value added function of the
global administrator for number
restrictions.
)
Call Tracker:
Case notes with embedded
conversations
Investigative Tool
Case Management
Participants will be instructed in how to
establish an Investigative log of calls
with specific tracking identifiers. The
Instruction will also include the ability
to search, edit and expand existing
record logs and the value it offers the
investigative unit for case management.
Transporter:
'True Portability with embedded
Authorized personnel will be instructed
in the methods to coPy one or multiple
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calls to a
can be
PC without SYSTEM software.
Participants will also be taught how to
create a CD for use on any audio stereo
device (e.g., 'Boom Box' or car stereo
system).
Optional Calling Methods:
Debit Based Platform
Prepaid Card
SmartConnect
CBS Account Prepayment
In addition to collect calling, additional
calling options are available through
the SYSTEM. Participants will be
provided with an overview of each
option and the value it offers.
DEBIT: SYSTEM offers a fully Integrated
debit based calling platform that offers
additional tracking controls of the
inmates calling activities.
PREPAID: Cards can be purchased and
then resold through the commissary to
allow inmates to prepay for calls placed
to friends and family.
SMARTCONNECT: Exclusive product of
Evercom that offers greater budgeting
and calling flexibility to families for
maintaining close contact with an
Inmate.
CBS: Family and friends have an option
to prepay their phone charges through
our dedicated customer care center.
Each of these options provides
additional avenues for revenue while
providing a valuable budgeting tool to
families and friends.
)
2.4.16.2 The Contractor must provide all end-user training to
th e Department at no COSt.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide a thorough training on the system
and telephony equipment. Training provided will include
the following topics, subject to the approval and
modification of Evercom and the Department: the system
components and operation, the setup and maintenance of
inmate accounts, real time monitoring and recording
applications, reporting capabilities, the restriction
application, and the defining of call timing and duration by
phones or groups of phones.
)
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SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
Follow-up training will be provided as needed. This
training can be done via email, on-site visit, or remotely by
taking "control" of the system and walking the
administrator through the steps necessary to complete
their task(s). Evercom also provides an interactive training
CD and workbook for use in any PC. This is especially
useful when personnel were not able to attend the initial
training session and for personnel/shift changes.
See Attachment 11: Training Outline.
2.4.16.3 The Contractor must provide all end-user training on site at
the various Department facilities.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide end user training on site at the
various Department facilities.
Training sessions may be conducted regionally or
individually (by institution), as determined by the AZ DOC
and Evercom. The number of attendees per session is
dependant upon the availability and size of the room where
the training is held. Evercom would like to keep the class
size to around 15 people or less, but will work with the DOC
to suit your needs.
)
2.4.16.4 The Contractor must provide training for various levels
of Department personnel including full-time system
administrators, part-time system administrators, special
investigators and data entry specialists, etc.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide training for various levels of
Department personnel including fUll-time system
administrators, part-time system administrators, special
investigators, and data entry specialists.
Evercom provides thorough training on the inmate calling
system and the monitoring and recording system. Both
systems are integrated in a way that the training for each is
combined to present a more thorough knowledge of the
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system as a whole. Each session is customized to meet
the experience and expertise level that best suits the
attendees. Evercom recommends that Administrators,
Investigators and Management attend the training. Training
provided includes the following topics, subject to the
approval and modification of Evercom and the AZ DOC: the
IPS components and operation, the setup and maintenance
of inmate accounts, real time monitoring and recording
applications, reporting capabilities, the restriction
application, and the defining of call timing and duration by
phones or groups of phones.
TECHNOLOGIES
2.4.16.5 The Contractor must provide full training for all assigned
system users on how to create, delete and modify inmate
programming and profiles.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide full training for all assigned system
users on how to create, delete and modify inmate
programming and profiles.
)
Evercom provides system training that includes supplying
the DOC with documentation covering the IPS and
Recording systems. All training is provided by employees
of Evercom. At the end of the training module, including
the completion of extensive hands on practice with the
Windows-based user interface, participants will be able to
perform the functions necessary to the basic operation of
the inmate call control and Recording systems. Basic
functions include but are not limited to the knowledge or
creating, deleting and modifying of inmate programming
and profiles; generation of system reports; maintenance of
inmate alert levels and/or any other functionalities that
would meet the needs of the state.
2.4.16.6 The Contractor must provide full training for all assigned
system users on how to generate appropriate system
reports.
o
RESPONSE: Evercom has read, understands and will
comply.
)
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
Evercom will provide full training for all assigned system
users on how to generate appropriate system reports.
Hands-on report generation is included in training
sessions.
TECHNOLOGIES
2.4.16.7 The Contractor must provide full training for all assigned
system users on how to maintain inmate alert levels and
respond accordingly when these levels are exceeded.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide full training for all assigned system
users on how to maintain inmate alert levels and respond
accordingly when these levels are exceeded.
2.4.16.8 The Contractor must provide full training on all components
of the Secure Inmate Calling System.
o
)
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide full training on all components of the
Secure Inmate Calling System.
Participants will be able to perform the functions necessary
to the complete operation of the inmate call control and
recording systems.
2.4.16.9 The Contractor must provide full training on the provided
call recording function including the live monitoring of inmate
calls, playback of archived calls and the transfer of calls to
other media for playback at off-site locations.
o
RESPONSE: Evercom has read, understands and will
comply.
Full training to the appropriate Department personnel on
the provided recording equipment including the live
monitoring of inmate calls, playback of archived calls and
the transfer of calls to other media for playback at off-site
locations will be provided to the Department.
)
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
2.4.16.10 The Contractor must provide full training for all
assigned Department system users on how to change
inmate restriction levels (by telephone, suspend PIN, etc.).
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide full training for all assigned system
users on how to change inmate restriction levels.
Inmate and phone restrictions levels and edits of inmate
accounts are thoroughly addressed in user training.
2.4.16.11 The Contractor must provide full training for all assigned
system users on how to initiate system restrictions including
the shutting down of individual inmate telephones,
groups of inmate telephones or the entire facilities
systems.
o
)
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide full training for all assigned system
users on how to initiate system restrictions including the
shutting down of individual inmate telephones, groups of
inmate telephones or the entire facilities systems.
2.4.16.12 The Contractor must provide ongoing system training
for existing Department personnel when required by the
Department at no cost.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide ongoing system training for existing
Department personnel as required by the Department at no
cost. This training can be done via email, on-site visit, or
remotely by taking "control" of the system and walking the
administrator through the steps necessary to complete
their task(s). Evercom will work with the Department to
schedule any follow-up training that may be needed.
)
2.4.16.13 The Contractor must provide additional training for new
Department personnel when required by the Department at
no cost.
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PAGE
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2.
EVE ReOM
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide additional training for new
Department personnel when required by the Department at
no cost. This training can be done via email, on-site visit,
or remotely by taking "control" of the system and walking
the administrator through the steps necessary to complete
their task(s). Evercom will work with the Department to
schedule any follow-up training that may be needed for new
department personnel.
2.4.16.14 The Contractor must describe, in its response, any
advanced system training that may be available to the
Department personnel whether provided on-site at the
Department facility or off-site at the Contractor's training
facilities.
o
)
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide system training, including
documentation, covering the system. Additional training
will be provided to new staff assigned during the
Agreement period at no cost to the Department of
Corrections. Training manuals will be provided to
Detention Facility Staff at all training programs and will
become property of the Detention Facility.
All training is provided by experienced employees of
Evercom. At the end of the training module, including the
completion of extensive hands on practice with the user
interface, participants will be able to perform the functions
necessary to the basic operation of the system. Training
on the Evercom calling platform, including supplemental
and refresher training, is provided at no cost to the DOC.
)
Evercom offers an extensive training program, along with
detailed documentation and automated voice instructions,
in order to prepare the facility personnel and the inmate
population for the use of the inmate telephone system.
Evercom's training program enables facility personnel to
take advantage of the system's features beginning from the
day of installation.
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
)
TECHNOLOGIES
Evercom will provide at least two (2) days of on-site,
classroom style training for various levels of facility staff.
The training emphasizes hands on demonstrations to
familiarize participants with the Evercom calling platform.
The courses are designed to encourage participants to
practice the skills necessary to perform their daily
functions on the Evercom platform.
Additionally, Evercom will work with you to tailor our
efforts to meet your training needs. We can also do
separate classes for different groups of individuals to
ensure that we are matching our training to each groups
requirements and focus on their individual needs.
Evercom will provide a thorough training on the system
and telephony equipment at no charge to the DOC.
Training provided will include the following topics, subject
to the approval and modification of Evercom and the DOC:
the system components and operation, the setup and
maintenance of inmate accounts, real time monitoring and
recording applications, reporting capabilities, the
restriction application, and the defining of call timing and
duration by phones or groups of phones.
)
Follow-up training will also be provided as needed. This
training can be done via a web-meeting, on-site visit, or
remotely by taking "control" of the system and walking the
administrator through the steps necessary to complete
their task(s). Evercom also provides an interactive training
CD and workbook for use in any PC. This is especially
useful when personnel are not able to attend the initial
training session and for personnel/shift changes.
2.4.16.15 The Contractor must in its proposal include the name, title
and qualifications of the Contractor staff member who will
have the overall responsibility for training.
o
)
RESPONSE: Evercom has read, understands and will
comply.
Alice Clements is the Director of Evercom's Training Center
located in Dallas, Texas, and Manager of our team of
certified field trainers. Alice brings to Evercom extensive
experience in corporate education and training.
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
The on-site training will be conducted by our AZ DOC lead
trainer Patrick Dover and assisted by Project Manager,
Helen McCoy, and the Service Manager, John Jacoby. Ms.
McCoy has 15+ years of training with 4% years on the
proposed systems, conducting approximately 20 sessions.
Mr. Jacoby has 10% years of training with 4% years on the
proposed systems, conducting approximately 25 sessions.
Patrick Dover, lead trainer, has been an educator and
trainer for over 14 years; during this time he has worked in
both the public and private arenas. In addition to his B.S.
in Education he has complete the Certified Internet
Webmaster Certified Instructor program, he has led Train
the Trainer sessions and has coached other trainers on
improving their classroom techniques. Besides his training
he has Microsoft Office Specialist, Adobe Certified
Professional, and Certified Internet Web master
certifications. He has designed, developed, and delivered
hundreds of training programs to organizations and
companies throughout the U.S.
2.4.16.16 The proposed IPS must provide for integrated help function
for system operation, administration, reporting and
management functions.
o
RESPONSE: Evercom has read, understands and will
comply.
The proposed IPS provides for integrated help function for
system operation, administration, reporting and
management functions.
2.4.16.17 The Contractor must provide a "Iive" Help Desk
support function to the Department at no cost to the
Department during the term of this contract. This Help
Desk function must be capable of providing support via
telephone to the Department IPS personnel for the
functions 0 f the IPS. This Help Desk function must be
available Monday through Friday, 8:00 am to 6:00 pm
Arizona Time.
o
RESPONSE: Evercom has read, understands and will
comply.
)
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
For any service issue, the Department will call the Evercom
National Service Center located at Evercom's Operations
headquarters in Dallas, TX. The NSC provides a singlepoint-of-contact for every remedial maintenance issue or
trouble that may arise 24 hours per day, 7 days per week,
365 days a year. All troubles may be reported on the 24
hour toll-free number 1-800-947-0899. The service call
results in a trouble ticket with severity level assignment,
which drives the problem diagnosis and repair process.
More than 95% of all service calls are handled remotely
through the NSC.
'
TECHNOLOGIES
2.4.16.18 The "live" Help Desk support function provided by the
Contractor must be located within the continental United
States.
o
RESPONSE: Evercom has read, understands and will
comply.
For any service issue, the Department will call the Evercom
National Service Center located at Evercoms Operations
headquarters in Dallas, TX.
)
2.4.17 Equipment/System Maintenance
2.4.17.1
o
The Contractor must provide an IPS at all required
Department facilities that is fully functional in regards to all
labor, materials, programming, system hardware and
software.
RESPONSE: Evercom has read, understands and will
comply.
The Contractor will provide an IPS at all required
Department facilities that is fully functional in regards to all
labor, materials, programming, system hardware and
software.
)
2.4.17.2 The Contractor must warrant that the IPS installed for
the Department facilities shall be free of defects,
irregularities, unprofessional installation, code violations
and shall operate as designed and proposed. Should the
system not operate as designed and proposed or violate
any local, state or federal code, the Contractor must
immediately correct the defect or irregularity or bring the
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PAGE197
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
system within code and performance specifications at no
cost to the Department.
o
RESPONSE: Evercom has read, understands and will
comply.
Our warranty ensures the installed system will be free of
defects and irregularities (i.e., be of good commercial
quality workmanship), the installations will be performed in
a professional manner conforming to applicable local,
Federal, and Department codes and regulations, and the
installed system will operate as designed and proposed. In
the unlikely event that any of these criteria are not met,
Evercom will correct the problem at no cost to the
Department.
2.4.17.3 The Contractor must provide all post installation
system programming and maintenance services at no
cost to the Department.
o
RESPONSE: Evercom has read, understands and will
comply.
)
Evercom will provide all post installation system
programming and maintenance at no cost to the
Department.
2.4.17.4 The Contractor must agree in its response that
maintenance service is available on its IPS seven days per
week, twenty-four (24) hours a day.
o
RESPONSE: Evercom has read, understands and will
comply.
Maintenance service will be available on Evercom's calling
platform seven (7) days per week, twenty-four (24) hours a
day through the local service team.
2.4.17.5 The Contractor must propose an IPS that provides for
remote diagnostic and maintenance.
o
RESPONSE: Evercom has read, understands and will
comply.
)
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TECHNOLOGIES
2.
SCOPE OF WORK
Remote diagnostics, analysis, and monitoring of the Digital
Call Manager are performed by Sentinel. Sentinel is our
system and networking monitoring package that
proactively alerts technical personnel of irregularities in the
system software and hardware. The system maintains
connectivity to the IPS over the Wide Area Network,
connected by a 56k circuit. Sentinel continually monitors
key trouble areas and automatically assigns service
consultants and/or dispatch's field technicians to insure
optimal operation of your system 24n. Sentinel actively
monitors communication channels, CPU's, disk's,
messages, processors and servers to insure optimal
operations at all times. Sentinel is fully integrated with IPS.
Through our National Service Center, Arizona DOC can be
assured of around-the-clock security and service support
availability.
)
2.4.17.6 The Contractor is responsible for replacement of the IPS in
its entirety or its individual components regardless of
cause including, but not limited to, normal wear/use,
inmate abuse, natural disaster, or inmate unrest. This
system or component replacement will be performed at no
cost to the Department and will occur immediately upon
notification to the Contractor of the system problem by the
Department facility.
)
o
RESPONSE: Evercom has read, understands and will
comply.
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PAGE 199
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2.
EVE ReOM
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
')
TECHNOLOGIES
Evercom is responsible for repair and replace actions of
the IPS, either as a whole or with individual components,
regardless of causal factor (e.g., normal wear and tear,
inmate abuse, inmate unrest, natural disaster) within the
system. Such repair and replace activities will be
accomplished immediately upon notification by the
Department facility at no cost to the Department. Evercom
has dedicated phone and FAX lines for the Department IPS
program:
•. Phone: 1-877-250-8782
Further, the remote diagnostics allows Evercom to monitor
equipment status and implement corrective action before
the condition manifests itself as a failure.
2.4.17.7 The Contractor is responsible for replacing of inmate
telephones in their entirety regardless of cause including, but
not limited to, normal wear/use, inmate abuse, natural
disaster, or inmate unrest.
)
o
RESPONSE: Evercom has read, understands and will
comply.
For the term of the contract, Evercom is responsible for
replacing of inmate telephones in their entirety regardless
of cause including, but not limited to, normal wear/use,
inmate abuse, natural disaster, or inmate unrest. This
system or component replacement, as necessary, will be
performed at no cost to the Department.
2.4.18 Response to Maintenance Calls
2.4.18.1
o
)
Should any critical component of the IPS provided by
the Contractor fail, the Contractor must respond to IPS
maintenance/repair calls from the Department in the
manner outlined in this section.
RESPONSE: Evercom has read, understands and will
comply.
Evercom agrees that "Response" to a maintenance call
requires that Evercom will begin remote testing of the
system or have a qualified technician (suitably equipped for
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
the installed system, components or system
hardware/software) on site at the reporting Department
location.
After receipt of the service call from the Department,
Evercom is required to notify the reporting facility, by the
required response times outlined in this Section, that it has
commenced (or completed) remote testing or when a
qualified service technician will be on site to facilitate
repair of the service.
2.4.18.1.1 Definition of a "Major Emergency"
2.4.18.1.1.1 For the purpose of this RFP, a
"Major Emergency" shall be
defined as an occurrence of any
one of the following conditions. The
Contractor is required to further
discuss with the Department prior
to system installation to
determine additional specific
criteria for a "Major Emergency".
)
o
RESPONSE: Evercom has read, understands and will
comply.
2.4.18.1.1.2 A failure of the IPS processor,
its common equipment or power
supplies which render the system
incapable of performing its normal
functions;
2.4.18.1 .1.3 A failure of the recording function or
any of its components that affects
the full recording operation;
2.4.18.1 .1.4 A failure of 50% or more of the
inmate telephones at anyone area
within a Department facility;
2.4.18.1.1.5 A failure of any of the IPS functions
that result in the ability of inmates to
place calls without the use of
assigned PINs;
2.4.18.1.1.6 A failure of any of the IPS functions
that results in the ability of inmates to
make direct dialed calls when the
)
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.
2. SCOPE OF WORK
A SUBSIDIARY OF SECURUS
system is operating in collect call
mode;
2.4.18.1.1.7 A failure of any of the system
functions that results in the ability of
inmates to reach a "live" operator;
2.4.18.1 .1.8 A failure of the system "kill switches"
or similar IPS disabling function
proposed by the Contractor.
TECHNOLOGIES
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom agrees that the specified criteria constitute major
emergencies. Evercom will notify the affected facility
within the applicable response time that either the remote
diagnostics have started or that a technician will be on site
to initiate appropriate troubleshooting, service, and repair
actions.
2.4.18.1.2 Response Time for a "Major Emergency"
2.4.18.1.2.1
)
o
For a "Major Emergency" the
Contractor must respond to the
service problem within 30 minutes
of initial trouble report by the
Department facility through the
use of remote testing or access.
Should the IPS not be accessible
for remote access, the Contractor
must have a qualified technician,
suitably equipped for the installed
IPS on site at the Department
location within two (2) hours from
the time of initial trouble report.
RESPONSE: Evercom has read, understands and will
comply.
Evercom agrees to respond to service problems within 30
minutes of initial trouble report by the Department, through
remote testing or access. Compliance test records will be
available to the Department upon request. Should the
system not be accessible for remote access, Evercom will
have a qualified technician, suitably equipped for the
)
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
installed system on site at the Department location within
two (2) hours from the time of initial trouble report.
2.4.18.1 .2.2 Should the problem not to be
resolved via remote access, the
Contractor must have a qualified
technician, suitably equipped for
the installed system, on site at
the Department institution within
two (2) hours from the time of
initial trouble report.
It'! RESPONSE: Evercom has read, understands and will
comply.
Should the problem not to be resolved via remote access,
Evercom will have a qualified technician, suitably equipped
for the installed system, on site at the Department
institution within two (2) hours from the time of initial
trouble report.
2.4.18.1.2.3 Response to "Major Emergency"
conditions must be performed on
a 24 Hours-a-Day/Seven Days-aWeek/365 Days-a-Year basis
throughout the term of this
contract.
)
It'! RESPONSE: Evercom has read, understands and will
comply.
Response to "Major Emergency" conditions will be
performed on a 24 hours-a-dayn days-a-weekl365 days-ayear basis throughout the term of this contract.
2.4.18.1.3Definition of "Routine Service"
2.4.18.1.3.1 Routine Service shall be defined
as an IPS failure or problem other
than a "Major Emergency" item
as listed above or defined by the
Department.
It'! RESPONSE: Evercom has read, understands and will
)
comply.
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EVERCOM
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
2.4.18.1.4Response Times for "Routine Service"
2.4.18.1.4.1 For a "Routine Service" the
Contractor must respond to the
service problem within four (4)
hours of the initial trouble report
by the Department facility through
the use of remote testing or
access. Should the IPS not be
accessible for remote access, the
Contractor must have a qualified
technician, suitably equipped for
the installed system, on site at
the Department facility within
twelve (12) business hours from
the time of initial trouble report.
Business hours are defined as
8:00 a.m. to 6:00 p.m., Monday
through Friday, Arizona Time.
o
)
RESPONSE: Evercom has read, understands and will
comply.
Evercom will respond using remote diagnostiCS or on-site
access to respond to a "Routine Service" notification
within four (4) hours of receipt of the initial trouble report
by the Department facility. Compliance test records will be
available to the Department upon request. In the event
remote access is unavailable, Evercom will have a qualified
service technician on site within 12 business hours (8:00
am - 6:00 pm, Monday through Friday, Arizona time) of
receiving the initial trouble report.
2.4.18.1 .4.2 Should the problem not be
resolved via remote access, the
Contractor must have a qualified
technician, suitably equipped for
the installed system, on site at
the Department institution within
six (6) hours from the time of
initial trouble report.
o
)
RESPONSE: Evercom has read, understands and will
comply.
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
Should the problem not be resolved via remote access, the
Evercom will have a qualified technician, suitably equipped
for the installed system, on site at the Department
institution within six (6) hours from the time of initial
trouble report.
2.4.18.1.5Answering of Maintenance Calls
2.4.18.1.5.1 The Contractor must ensure and
state, in its response, that all
maintenance calls from the
Department shall be answered by
a "live" operator/service
representative at all times.
o
RESPONSE: Evercom has read, understands and will
comply.
The National Service Center is located at Evercom's
headquarters. The NSC provides a single point of contact
for every remedial maintenance issue or trouble that may
arise 24 hours per day, 7 days per week, 365 days per year.
The NSC is manned by highly trained Customer Service
Representatives. The NSC is staffed twenty-four hours per
day, and will take all calls that come into the center.
)
2.4.18.1.5.2 It is desirable that all
maintenance calls from the
Department be answered by a
"live" operator/service
representative at all times.
o
RESPONSE: Evercom has read, understands and will
comply.
The National Service Center is located at Evercom's
headquarters. The NSC provides a single point of contact
for every remedial maintenance issue or trouble that may
arise 24 hours per day, 7 days per week, 365 days per year.
The NSC is manned by highly trained Customer Service
Representatives. The NSC is staffed twenty-four hours per
day, and will take all calls that come into the center.
)
2.4.19 Critical Component Availability
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2.
EVE ReOM
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
')
TECHNOLOGIES
2.4.19.1
The Contractor must guarantee to the Department that all
parts and materials necessary to repair the proposed IPS
are readily available to on-site service personnel 24 hours
per day, seven days per week, 365 days per year. The
Department will not accept the delay of any IPS repair
based on the fact that service personnel cannot access a
system parts warehouse, office or similar Contractor facility
because the facility not being opened "after hours", or on
weekends or holidays.
0' RESPONSE: Evercom has read, understands and will
comply.
)
All technicians maintain spare parts and components for
repair in their inventory aboard the company vehicles. All
parts and components used from a technician's inventory
for service or installations are documented by site. Each
part is documented in the trouble reporting software that is
linked to the inventory and accounting processes. Each
week, the inventory manager produces reports, by
technician, reflecting each broken/used inventory item.
Technicians ship all broken items to Irving for replacement.
In the event a technician's inventory is depleted prior to
receiving the replacement shipment, the technician would
return to the closest service office to restock the inventory
or an alternative solution is to:
•
•
purchase the parts locally; or
the parts will be shipped from the main warehouse via
overnight delivery service.
Our main inventory warehouse is located in Irving, Texas
with approximately 1.2 million dollars of inventory.
2.4.19.2
It is desirable that the Contractor provide "spare"
inmate telephone equipment at each Department facility
to allow for timely replacement of telephones that are not
operating for any reason. The Contractor must provide on
site a minimum number of spare sets equal to five percent
(5%) of the total number of inmate telephones installed at
each of the Department facility.
0' RESPONSE: Evercom has read, understands and will
)
comply.
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PAGE20G
II:> EVE R COM
2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
')
TECHNOLOGIES
Evercom will provide "spare" inmate telephone equipment
at each Department facility to allow for timely replacement
of telephones that are not operating for any reason.
Evercom will provide on-site a minimum number of spare
sets equal to five percent (5%) of the total number of inmate
telephones installed at each of the Department facility.
2.4.20 Escalation Procedures During Service Maintenance
2.4.20.1
o
The Contractor must provide, in its response,
escalation procedures to address inadequate
maintenance service of the IP S. These escalation
procedures must include multiple levels of
management personnel. Access to additional
management personnel must be made available
to the Department upon request.
RESPONSE: Evercom has read, understands and will
comply.
Evercom's sophisticated trouble ticket tracking software is
able to run reports not only on specific accounts, but
platform types as well. This allows Evercom to be able to
track recurring problems on systems. Evercom can track
the actual time it takes to respond and resolve service
issues. Evercom is committed to providing the best
service in the industry. Upon award, Evercom will supply
the names and contact numbers of the personnel
responsible for the Department. Evercom will work with the
Department upon award to adjust its escalation
procedures, if necessary.
It is our goal to resolve ever reported issue as quickly as
possible. The Department will always receive prompt
service and access to all levels of service management to
ensure quick attention to all issues.
)
Escalation Policy
Upon contact from the facility, each service call is assigned
one of four initial acuity levels, each with its own
resolutions and escalation timelines. Every effort is made
to resolve the problem remotely, within the framework of
the resolution timeframes. If the problem cannot be
resolved remotely, a service technician is dispatched to the
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2.
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A SUBSIDIARY OF SECURUS
.
TECHNOLOGIES
SCOPE OF WORK
facility to expedite problem resolution. Technician
dispatched also have resolution and escalation time lines
appropriate for the assigned acuity level.
If resolution is delayed, escalation procedures within
Evercom Management Team are activated to ensure
appropriate resources are allocated to resolve the problem.
In all instances, Evercom will work as quickly as possible
to rectify all service issues.
Standard assigned response times to each priority level are
as follows:
Priority 1 - 2 hours
Priority 2 - 8 hours
Escalation
)
Level 1
Manager - Tony
Taillac
Director Cates
972-953-4199
Senior Director Alice Clements
972-277-0315
Senior Director Alice Clements
972-277-0315
972-277-0314
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EVE ReOM
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
Vice President of
Operations - Bob
Rae
TECHNOLOGIES
972-277-0311
2.4.20.2 The Contractor must provide, in its response, a
complete list of its maintenance service escalation
procedures including:
2.4.20.2.1 A list of personnel at each level of
escalation;
2.4.20.2.2Contact telephone, fax, pager, cellular
numbers;
2.4.20.2.3Methods by which escalation is initiated;
and
2.4.20.2.4Criteria for escalation at each level.
o
)
RESPONSE: Evercom has read, understands and will
comply.
It is our goal to resolve ever reported issue as quickly as
possible. The Department will always receive prompt
service and access to all levels of service management to
ensure quick attention to all issues.
Escalation Policy
Upon contact from the facility, each service call is assigned
one of four initial acuity levels, each with its own
resolutions and escalation timelines. Every effort is made
to resolve the problem remotely, within the framework of
the resolution timeframes. If the problem cannot be
resolved remotely, a service technician is dispatched to the
facility to expedite problem resolution. Technician
dispatched also have resolution and escalation timelines
appropriate for the assigned acuity level.
If resolution is delayed, escalation procedures within
Evercom Management Team are activated to ensure
appropriate resources are allocated to resolve the problem.
In all instances, Evercom will work as quickly as possible
to rectify all service issues.
Standard assigned response times to each priority level are
as follows:
)
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
Priority 1 - 2 hours
Priority 2 - 8 hours
Escalation Contacts:
Director Cates
Senior Director Alice Clements
Vice President of
Operations - Bob
Rae
Level 2
972-277-0315
972-277-0311
972-953-41
Carpenter
)
Level 3 & 4
Senior
Alice Clements
Vice President
Operations - Bob
Rae
Manager - Mitchell
McMahon
i
Alice Clements
Vice
Operations - Bob
Rae
972-277-0315
972-277-0311
972-953-4200
972-277-0311
2.4.20.3 The Contractor must agree, in its response, that the
Department has the right to initiate these
escalation procedures at its discretion based on
diminished service or non-performance of the
Contractor.
0" RESPONSE: Evercom has read, understands and will
comply.
)
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EVE ReOM
SCOPE OF WORK
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Evercom agrees that the Department has the right to initiate
these escalation procedures at its discretion based on
diminished service or non-performance of Evercom.
2.4.21 Maintenance Records
2.4.21 .1
o
The Contractor must provide to the Department, upon
request during the term of this contract, maintenance
records that include a listing of all repair notices including
the date and time of the service trouble report, the nature of
the problem reported, and date/time of problem resolution.
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide to the Department, upon request
during the term of this contract, maintenance records that
include a listing of all repair notices including the date and
time of the service trouble report, the nature of the problem
reported, and date/time of problem resolution.
)
2.4.21.2 The Contractor must provide historical maintenance records
for 24 months from the current date.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide historical maintenance records for 24
months from the current date.
2.4.21.3
o
)
It is desirable that the Contractor provide historical
maintenance records from the initial contract date of this
contract with the Department.
RESPONSE: Evercom has read, understands and will
comply.
Evercom will work with the AZ DOC to develop Monthly
Maintenance Reports in a format acceptable to the Department.
The reports will be available in both hard copy and electronic
formal from the initial contract date. These reports will be
provided toAZ DOCwithin 15 working days after the end ofthe
previous reporting month. Evercom will continue to prepare
and provide monthly maintenance reports to the AZ DOC for the
duration of this contract.
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
2.4.22 Contractor Performance
2.4.22.1
As the single State of Agency responsible for promoting
public safety by incarcerating offenders while providing
opportunities for participation in effective programming,
the Department requires that the IPS and the Contractor
perform at the highest levels of operation and service.
IX'! RESPONSE: Evercom has read, understands and will
comply.
Evercom and the proposed IPS will perform at the highest
levels of operation and service.
2.4.22.1.1 The Contractor must describe, in its response,
how it will maintain maximum network "up time"
for the IPS installed at each of the Department
location. The Contractor must provide current
network "up time" figures for similar IPS
installations.
)
IX'! RESPONSE: Evercom has read, understands and will
comply.
Remote diagnostics, analysis, and monitoring of the
Evercom's IPS are performed by Sentinel. Sentinel is
Evercom's system and networking monitoring package that
proactively alerts technical personnel of irregularities in the
system software and hardware. The system maintains
connectivity to each facility over the Wide Area Network,
connected by an MPLS T-1 circuit. Sentinel continually
monitors key trouble areas and automatically assigns
service consultants and/or dispatch's field technicians to
insure optimal operation of your system 24n. Sentinel
actively monitors communication channels, CPU's, disk's,
messages, processors and servers to insure optimal
operations at all times.
Below is a 6 month "Up Time" report of our network
validation services for all 3100+ facilities served by
Evercom.
)
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
Evercom
Network Up
Time
Rel~
Jan-06
3,137,224 99.991%
2,458,794 99.991%
1,559,535 99.991%
Total Hits
12,830,549
- 99.991%
IP Network
Dial Up
Network
Frame
Feb-06
2,986,338
- 99.993%
2,985,344
- 99.993%
1,437,804
- 99.993%
12,741,56
299.993%
Mar-06
3,318,009
- 99.998%
3,990,370
- 99.998%
1,563,066
- 99.998%
14,918,05
599.998%
Apr-06
3,255,033
- 99.856%
3,941,562
- 99.856%
1,520,969
- 99.856%
13,877,15
899.856%
May-06
3,857,603
-100%
4,163,490
-100%
1,596,529
-100%
15,404,24
9 - 100%
2.4.22.1.2The Contractor must describe, in its response,
how it will maintain maximum network "up time"
for the network services installed for the IPS at
each of the Department location. The
Contractor must provide current network "up
time" figures for similar IPS installations.
)
Ii'! RESPONSE: Evercom has read, understands and will
comply.
Remote diagnostics, analysis, and monitoring of the
Evercom's IPS are performed by Sentinel. Sentinel is
Evercom's system and networking monitoring package that
proactively alerts technical personnel of irregularities in the
system software and hardware. The system maintains
connectivity to each facility over the Wide Area Network,
connected by an MPLS T-1 circuit. Sentinel continually
monitors key trouble areas and automatically assigns
service consultants and/or dispatch's field technicians to
insure optimal operation of your system 24n. Sentinel
actively monitors communication channels, CPU's, disk's,
messages, processors and servers to insure optimal
operations at all times.
Below is a 6 month "Up Time" report of our network
validation services for all 3300+ facilities served by
Evercom.
)
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•
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2.4.23 Catastrophic Network Failure Conditions
2.4.23.1
)
The Contractor must describe, in its response, the
business continuity plans it has in place within its own
organization and its network of services to ensure that
the network services installed to serve the IPS installed
at the Department.
0' RESPONSE: Evercom has read, understands and will
comply.
Evercom will make provisions for joint testing of the
proposed IPS in the event of a problem or question of
continuity arising during installation.
Additionally, The Evercom Project Manager, via phone calls
and in-person visits, will be in regular contact with AZDOC
personnel throughout the installation progress. Through
this regular contact, the Project Manager will keep the
AZDOC informed of the status of the project.
Evercom Account Team members will provide a singlepoint-of contact for AZDOC for all services related to
providing new telephones, system and network design
services, system programming services, system transition
and implementation services, post installation
programming, updates and maintenance services and
commission fee schedule services.
)
The Account Team will work closely with the AZDOC to
resolve any technical issues that may arise between the
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PAGE214
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
Customer Premise Equipment (CPE), network contractor
(voice or data) being used by AZDOC, and any existing or
future voice/data systems installed by AZDOC. The
Account Team will also serve as a liaison between other
CPE contractors, the local exchange carrier, long distance
carrier, and others to resolve technical issues.
TECHNOLOGIES
2.4,24 Post Installation and Expansion Requirements
2.4,24.1
o
The Department may require the addition of equipment at
its facilities after the original installation of the proposed
IPS. The Contractor must install additional equipment
within 30 days upon notification from the Department
authorized personnel. The installation of this equipment
shall be at no cost to the Department.
RESPONSE: Evercom has read, understands and will
comply.
Evercom will install additional equipment within 30 days
upon notification from the Department authorized
personnel. The installation of this equipment will be at no
cost to the Department.
)
2.4.24.2 When a new Department facility is opened by the
Department, the Contractor must determine (in
conjunction with the Department) a schedule for
installation of an IPS at that facility to ensure inmate calling
service at the new site as soon as practical. The IPS must
be installed at the new facility at no cost to the Department.
o
RESPONSE: Evercom has read, understands and will
comply.
If a new facility is opened by the Department, Evercom will
work with the Department to determine a mutually
acceptable installation schedule. Installation will be at no
cost to the Department.
2.4.24.3 The Contractor must be responsible for making all
)
system modifications necessary to allow inmates to
place calls as industry dialing requirements change
including the introduction of new area codes and new
exchanges. These system modifications shall be provided
at no additional cost to the Department. The update of the
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2.
EVE ReOM
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
IPS with new area codes and exchanges will be periormed
within 30 days of the area code and/or exchanges
introduction to the general public.
IiI RESPONSE: Evercom has read, understands and will
comply.
Evercom will make industry dialing required modifications
to area codes and exchanges as necessary, with no cost to
the DOC, to insure the inmate's ability to place calls. This
modification will occur within 30 days of the introduction of
the new area codes and exchanges to the general public.
2.4.24.4 The Contractor must be responsible for complying with
and updating the Secure Inmate Calling System for any
regulatory changes and requirements during the term of
the contract. These regulatory changes include federal,
state, county and municipal modifications. These
changes shall be made at no additional cost to the
Department.
)
IiI RESPONSE: Evercom has read, understands and will
comply.
Evercom will be responsible for complying with and
updating the Secure Inmate Calling System for any
regulatory changes and requirements during the life of the
contract. These regulatory changes include federal, state,
county and municipal modifications. These changes will be
made at no additional cost to the Department.
2.4.24.5 All call processing and call rating information must be
kept current by the Contractor to ensure inmates can
place calls to all approved numbers. This information
includes but is not limited to local exchanges, area codes,
country codes, vertical & horizontal coordinates, and any
other information necessary to accurately process and
rate calls. The Contractor must provide the
Department with rating information within 24 hours
when requested by the Department.
IiI RESPONSE: Evercom has read, understands and will
comply.
)
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Il> EVE ReOM
2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
)
TECHNOLOGIES
All call processing and call rating information will be kept
current by Evercom to ensure inmates can place calls to all
approved numbers. This information includes but is not
limited to local exchanges, area codes, country codes,
vertical and horizontal coordinates, and any other
information necessary to accurately process and rate calls.
Calls are rated using standard Bellcore V&H data and
algorithms that are based on where the call originates and
where it is terminated. This ensures that the rating will be
accurate and can address multiple tariffs as necessary. All
area codes, local exchanges, country codes, and other
information will be kept up to date to insure the ability of
the inmate to place calls. Any rate information requested
by the Department will be provided quickly at any time
during the term of the Contract.
2.4.24.6 The Contractor must describe, in its response, the
transition plan for all call records and call recordings to
be transferred to the Department at the end of the
contract term.
)
III RESPONSE: Evercom has read, understands and will
comply.
The majority of Evercom's IPS functionality is based upon
Microsoft® SQl Server™ multi-user relational database
management. This open architecture design provides
powerful tools for the creation, maintenance,
~dministration and replication of large databases. SQl
gives the IPS the ability to organize and process large
amounts of data in a fast and efficient manner. SQl has
significant data replication capabilities that provide
substantial data backup and security.
Upon termination of the contract, all call recordings will be
archived to large capacity hard drives, Advance Intelligent
Tapes (AIT) or DVD. A copy of the SQl database can be
replicated to a workstation or a server on the AZ DOC
network as a library of call records to indicate where a
particular call recording may be stored.
2.4.24.7 The Contractor must provide, in its response, a full
explanation of how it will handle a phase-out situation at
the end of the contract term should the Contractor not be
)
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217
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2.
EVE ReOM
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
)
selected for the next contract to provide an IPS to the
Department.
TECHNOLOGIES
o
RESPONSE: Evercom has read, understands and will
comply.
It is Evercom's standard practice to work closely with the
customer and new vendor enforcing a smooth transition
from our service to another. Evercom understands that
maximum uptime of communications is important to the
facility and residents of the facility.
Installation of individual telephone sets is the most time
consuming task during a transition and Evercom allows
purchasing of existing sets in place or if all new equipment
is required, Evercom will permit the new vendor to remove
existing sets while replacing their own.
Provisioned services from Local Exchange Carriers will
remain active until all services for a Facility have been
replaced with the new vendor's services. Additionally all
cable termination blocks installed by Evercom will be
clearly labeled and considered the property of the AZ DOC
providing a clear demarcation point for the new vendor.
)
2.4.24.8 This plan must indicate any commission adjustment that
will take effect should the new contractor not be able to
phase-in its service for ninety (90) days.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom will continue to pay commissions at the agreed
upon commission rates for up as long as we continue to
complete calls. Evercom will not make any commission
adjustments if a new contractor is not able to phase-in its
service in ninety (90) days.
2.4.24.9 The Contractor must identify any equipment which will
be owned by the Department and any equipment not
owned by the Department at the end of this contract.
o
RESPONSE: Evercom has read, understands and will
comply.
)
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218
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
')
TECHNOLOGIES
Evercom will retain ownership of all equipment associated
with the IPS. All cabling and wiring become the property of
the Department.
2.4.25 System Administrators
2.4.25.1
The Contractor is required to provide full time (40 hours
per week minimum) System Administrators dedicated
to the Department for the term of this contract. The
number, location, and method of operation must be
described by the Contractor.
0' RESPONSE: Evercom has read, understands and will
comply.
Evercom understands that it is required to provide full time
(40 hours per week minimum) System Administrators
dedicated to the Department for the term of this contract.
The number, location, and method of operation are
described below:
)
•
•
•
•
•
•
)
Susan Gastelum is located in Phoenix. She will service
Alhambra, Picacho, Florence Main Florence East, Eyman
SMU, Eyman Rynning, Eyman Cook, Eyman Meadows,
Eyman SMU II, and Florence West.
Mark Degerstom is located in Tucson and will service
ASP Tucson, ASP Douglas, ASP Papago, ASP Ft. Grant
and ASP Stafford
Nancy Baraha is located in Buckeye. She will provide
service to ASP Perryville and ASP Lewis
Mark Whitney is located in Yuma and will services ASP
Yuma
Dave Beeley is one of the Field Technicians and he will
provide administrative services to services ASP
Apache, ASP Winslow and ASP Globe.
Rob Day is one of the Field Technicians and he will
service Arizona DOC Kingman.
Additionally, all of the service administrators are back-up
by our centralized service administration organization
located in Dallas, TX. At this centralized location all
administration functions normally handled on site may be
performed remotely.
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
2.4,25.2 The Administrators must be fully trained on the proposed
IPS with regards to system programming, entering- of
inmate information, manipulation of call recordings and the
treatment of call records for required reports.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide complete training to enable both
Evercom's Administrators and Department personnel to
maximize the performance and functionality of the
proposed IPS with regards to system programming,
entering of inmate information, manipulation of call
recordings and the treatment of call records for required
reports.
2.4,25,3 The Contractor must state if the site administrators
proposed for the Department will be employees or
independent contractors of the Contractor.
o
RESPONSE: Evercom has read, understands and will
comply.
)
The proposed Site Administrators are employees of
Evercom.
2.4.25.4 The Contractor must describe, in its response, how it
will keep the turnover of Administrators at a minimum
during the term of this contract (e,g., competitive salary,
paid holidays, reasonable health benefits, vacation
packages, etc.).
o
RESPONSE: Evercom has read, understands and will
comply.
As valued employees of Evercom, we will provide the Site
Administrators with competitive salaries, appropriate
working environment with necessary tools and training,
provide time off for vacation, sick days, personal days and
holidays. Eitercom will provide employees with health and
welfare benefits, open and timely communication and
support from the field and home office, as well as a
reasonable opportunity for career advancement.
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
2.4.25.5 It is desirable that the Contractor provide Administrators
with a minimum hourly wage of $15.00 and competitive
health benefits. The Contractor must describe in its
response how it meets this desirable specification.
o
RESPONSE: Evercom has read, understands and will
comply.
We will offer the employees a minimum hourly wage of
$15.00 per hour and competitive health benefits. Evercom
provides time off for vacation, sick, personal and holidays,
and provides employees with health and welfare benefits.
2.4.25.6 It is important to the success of this contract that
the Administrator positions are filled at all times by
the Contractor. The Contractor must fill any
Administrator position vacancy within 45 days. Failure to
achieve such may result in a $200 per day penalty
commencing on day 46 until the position is filled and the
new Administrator attends the Department's new
employee orientation.
)
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom will fill any Administrator position vacancy within
45 days. Evercom understands that failure to achieve such
may result in a $200 per day penalty commencing on day 46
until the position is filled and the new Administrator
attends the Department's new employee orientation.
2.4.25.7 The Contractor must provide site administrators that
will perform the following functions, at a minimum, for
the Department with regard to the IPS installed at each
facility:
2.4.25.7.1 Test the IPS to ensure functionality each day;
2.4.25.7.2PIN data base initial entry (at committing
sites);
2.4.25.7.3PIN changes, moves, transfers, discipline
sanctions, etc.;
2.4.25.7.4Production of standard administrative and
investigative reports;
2.4.25.7.5Production of customized reports as required;
)
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2.4.25.7.6Conducting of quarterly inmate PIN list
updates;
2.4.25.7.7Conducting of semi-annual scans of inmate
PIN lists for the Department personnel
telephone numbers, etc.;
2.4.25.7.8Initiate or facilitate maintenance and repair of
the proposed IPS, as required;
2.4.25.7.9Primary Contractor point of contact for
Department facilities;
2.4.25.7.10 Resolve all complaints and inquiries regarding
the IPS in a timely manner;
2.4.25.7.11 Transfer call recordings to portable media as
directed by the Department;
2.4.25.7.12 Transfer of inmate PFNs between Department
facilities when required;
2.4.25.7.13 Other related duties as determined by the
Department.
o
)
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide site administrators that will
perform the following functions, at a minimum, for the
Department with regard to the IPS installed at each facility.
•
•
•
•
•
•
•
•
•
)
SCOPE OF WORK
Test the IPS to ensure functionality each day;
PIN data base initial entry (at committing
sites);
PIN changes, moves, transfers, discipline
sanctions, etc.;
Production of standard administrative and
investigative reports;
Production of customized reports as required;
Conducting of quarterly inmate PIN list
updates;
Conducting of semi-annual scans of inmate
PIN lists for the Department personnel telephone
numbers, etc.;
Initiate or facilitate maintenance and repair of
the proposed IPS, as required;
Primary Contractor point of contact for
Department facilities;
Resolve all complaints and inquiries regarding
the IPS in a timely manner;
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A SUBSIDIARY OF SECURUS
)
TECHNOLOGIES
•
Transfer call recordings to portable media as
directed by the Department;
Transfer of inmate PFNs between Department
facilities when required;
Other related duties as determined by the Department.
•
•
Evercom's Site Administrator will also be required to
perform their services in accordance with the following
standard practices and procedures:
•
Act as the primary liaison between SECURUS
Technologies and the Correctional facilities to insure
effective operation of the Inmate Calling Systems and
timely communication between all parties.
Maintain a high level of ongoing effective
communication with Management to assure quality
customer service is being provided to all customers and
issues are being resolved in a timely manner.
Dress neatly and wear proper attire based upon the
surroundings and the facility guidelines.
Report to work and remain on-site as scheduled.
Follow-up with the facility to insure all systems are
operational and work is completed thoroughly and
accurately.
Perform administration of IPIN data entry, blocks and
unblocks, debit & prepaid transactions, investigations of
Inmate and Facility complaints, processing of internal
documents, and generate reports as requested.
Keep accurate logs and documentation conveying
messages and information in writing and/or via e-mail.
Open a service (Heat tracking) ticket for all facility
service affecting issues.
Maintain effective operation of Inmate Calling system
components including hardware, software, and
telephony equipment.
•
•
•
•
)
•
•
•
•
2.5
PROPOSAL REQUIREMENTS
2.5.1
Inmate Phone Management Criteria
2.5.1.1
)
Inmates are afforded restricted access to telephones
consistent with their security classification and within the
physical limits of the institution. During family
emergencies and certain holiday periods, inmates may
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SCOPE OF WORK
A SUBSIDIARY OF SECURUS
be permitted to have brief telephone conversations with
incarcerated family members. The Department
establishes procedures for requesting, approving and
scheduling phone calls, and describes monitoring and
recording requirements. Refer to Attachment #3,
Management Criteria for the inmate security levels and
their authorized phone limit, and the criteria used to
increase their respective phone privileges. Inmates with a
disability may request a reasonable accommodation
such as a sign language interpreter, by notifying staff of
their need. Requests are made as early as possible to
allow time to arrange the accommodation.
TECHNOLOGIES
o
RESPONSE: Evercom has read, understands and will
comply.
2.6
CONTRACTOR QUALIFICATION REQUIREMENTS
2.6.1 Contractor Firm Information
2.6.1.1
Contractor Name and Address
2.6.1.1.1 State the proposing organization's full company or
corporate name and give the official representative,
address, telephone number, email address (if any)
and FAX number of the Contractor's office
location responsible for performance under a
contract with the state of Arizona in the event the
Contractor becomes the Apparent Successful
Contractor.
)
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom, a subsidiary of SECURUS Technologies
Kevin Collins
Senior Account Executive
7495 S Ivy Way
Centennial, CO 80112
720-488-5696
Kcollins3@securustech.net
972-277-0514
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2.6.1.2
Organization
2.6.1.2.1 Specify how the proposing entity is organized
(proprietorship, partnership, and corporation).
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom Systems, Inc. is a corporation that is a wholly
owned subsidiary of the corporation SECURUS
Technologies.
2.6.1.3
Year of Organization
2.6.1.3.1 Specify the year in which the Contractor was first
organized to do business as substantially the entity
which now exists, whether or not the form of
organization has changed in the interim (such as by
subsequent incorporation, merger, or other
organizational change) and regardless of name
changes. The intent of this requirement is to
ascertain the longevity of continuous operation of
the Contractor, and the response should be
formulated to provide that information as
appropriate to the Contractor's business
circumstances.
)
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom was first organized to do business as
substantially the entity which now exists in 1986.
The breadth and depth of Evercom's experience in the
correctional telecommunication industry is best
represented by our experienced employees, our best-inclass processes, and our cutting-edge technology.
With more than 600 employees and 20 years in the inmate
telephone business, Evercom brings immeasurable
industry experience to meet the requirements of the
Arizona DOC. Our industry knowledge, coupled with the
strength of our service personnel assigned to the DOC will
provide you with unmatched service and support.
)
RIZONA'DEPARtMENTOFCORRECTlONS
',. RFPU0600'!2DCFORiNMATE TELEPHONE SYSTEM
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225
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EVE ReOM
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
2.6.1 .4
Principal Officers
2.6.1.4.1 Give the name, office, address, and business
telephone number of the principal office is of the
Contractor's organization. At a minimum, include
office is who hold the following functional
positions, if applicable:
2.6.1.4.1.1
Board Chairman, if a corporation
It'! RESPONSE: Evercom has read, understands and will
comply.
Richard Falcone
Cahirman of the Board
14651 N. Dallas Parkway
Suite 600
Dallas, TX 75254
)
)
Mr. Falcone has served as
Chief Executive Officer of
SECURUS since September of
2004 and before that was the
Chief Executive Officer of
Evercom, Systems. Mr. Falcone
brings with him more than 34
years experience in the
telecommunications industry
with expertise in Sales, Marketing, Customer Service,
Product Management, Information Technologies,
Operations and Finance. Among other leadership roles, Mr.
Falcone had responsibility for a $3 billion P&L for the small
telecom business market, and managed a 14,000 person
service organization responsible for all business accounts
in the United States. Prior to joining SECURUS, Mr.
Falcone most recently served as Vice President and
General Manager for e-Enabling AT&T Business Markets
Organization.
Throughout his career Mr. Falcone has received numerous
awards and honors in the telecommunications area and
community based organizations. He is a supporting
founder of the National Black Business Council; was
appointed Senior Executive Corporate Advisory Board of
the U.S. Hispanic Chamber of Commerce; and is the only
ARIZONA DePAF/TMEfo!T OF CORRECTIONS
, FlFP # 06od72DCFORINMA TETeL/J,PHONE .sYSTEM'
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
corporate individual to hold a seat on the Board of the
National Foundation of Women Business Owners.
2.6.1.4.1.2
President or other Chief
Executive Officer
0: RESPONSE: Evercom has read, understands and will
comply.
Richard Falcone
Chief Executive Officer
14651 N. Dallas Parkway
Suite 600
Dallas, TX 75254
)
Mr. Falcone, Chief Executive
Officer of Evercom, a subsidiary
of SECURUS, since October of
2000. Mr. Falcone brings with
him more than 34 years
experience in the
telecommunications industry
with expertise in Sales,
Marketing, Customer Service,
Product Management, Information Technologies,
Operations and Finance. Among other leadership roles, Mr.
Falcone had responsibility for a $3 billion P&L for the small
telecom business market, and managed a 14,000 person
service organization responsible for all business accounts
in the United States. Prior to joining SECURUS, Mr.
Falcone most recently served as Vice President and
General Manager for e-Enabling AT&T Business Markets
Organization.
Throughout his career Mr. Falcone has received numerous
awards and honors in the telecommunications area and
community based organizations. He is a supporting
founder of the National Black Business Council; was
appointed Senior Executive Corporate Advisory Board of
the U.S. Hispanic Chamber of Commerce; and is the only
corporate individual to hold a seat on the Board of the
National Foundation of Women Business Owners.
)
ARJZ~NADEi'ARTMENT6F CORRECTIONS' ,
RFP# 060072DC FOR INMA TE TELEPHONE SYSTEM
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SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
2.6.1.4.1.3
o
Corporate Director, if a
corporation
RESPONSE: Evercom has read, understands and will
comply.
John J. Viola
Vice President and General
Manager, Correctional
Systems
14651 N. Dallas Parkway
Suite 600
Dallas, TX 75254
Mr. Viola, Vice President of
Sales and Marketing of
Evercom, a subsidiary of SECURUS, since November of
2000. Mr. Viola brings with him more than 20 years of
experience in the telecommunications industry with
expertise in Sales, Marketing, and Customer Service. Within
his first year as General Manager for AT&T (Denver,
Colorado branch, 1992-1998), Mr. Viola significantly
improved customer and employee satisfaction. He also
introduced an Electronic Commerce Offer Set that provided
customer's tools to increase revenues, reduce costs, and
improve customer service. Most recently, Mr. Viola served
as the Vice President of Sales and Marketing for Westwind
Media.com, which provides radio, video, and multimedia
solutions for business Internet sites. Mr. Viola's focus on
operations, quality and relationship management, and
client satisfaction has resulted in outstanding success for
both the companies and clients involved.
)
2.6.1.4.1.4
o
Chief Financial Officer
RESPONSE: Evercom has read, understands and will
comply.
Keith Kelson
Chief Financial Officer,
Assistant Secretary
14651 N. Dallas Parkway
Suite 600
Dallas, TX 75254
)
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TeCHNOLOGIES
Keith Kelson was named Chief Financial Officer of
Evercom, a subsidiary of SECURUS, Inc., in April, 2000.
Until this time, Mr. Kelson served as Vice President of
Finance from April, 1998 and Assistant Secretary and
Assistant Treasurer of the company that same year. From
January of 1995 until April of 1998, Mr. Kelson served as a
manager of accounting and auditing services with Deloitte
& Touche, LLP. From 1991 until January of 1995, Mr. Kelson
served as an Accounting Manager for Vista Corporation, a
credit card processing company. Mr. Kelson holds a BBA in
Accounting from Texas Christian University and is a
Certified Public Accountant.
2.6.1.5
)
SCOPE OF WORK
Owners
2.6.1.5.1 Identify by name, business address and telephone
number of all owners, partners or stockholders
who own ten percent (10%) or more of the
proposing organization. If any corporation owns ten
percent (10%) or more of the proposing
organization, identify the corporation and its chief
executive officer and chief financial officer.
"H.I.G. is delighted to be
making an investment in
Evercom." said Brian
Schwartz, Managing
Director of H.I.G.
Capital. "Evercom's
outstanding
management team and
compelling business
model provide a solid
foundation for future
growth. Our capital
commitment wiff unleash
their true potential.
Evercom has
consistentfy
demonstrated its
exceptional abifity to
satisfy its customers."
0' RESPONSE: Evercom has read, understands and will
comply.
H.I.G. Capital, a Miami-based private equity firm, recently
completed the tender offer for all of the outstanding shares
of common stock of T-NETIX and Evercom Systems. H.!.G.
Capital is a leading private equity and venture capital
investment firm with more than $1 billion of equity capital
under management. H.I.G. specializes in providing capital
to small and medium-sized companies with attractive
growth potential. H.!.G. invests in management-led
buyouts and recapitalizations of well-established,
profitable, and well-managed manufacturing or service
businesses, and in promising early-stage technology
companies. Since it's founding, H.!.G. has made more than
fifty highly successful investments, acquiring companies
with combined revenues in excess of $4.0 billion. The
resources H.!.G. brings to Evercom are incredible assets
and allows Evercom advanced opportunity to continue our
strong growth.
RlZONA DEPARTMENT OF CORRECTIONS
RFP N060072DC FOR INMATETE/.EPHONE SYSTEM
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A SUBSIDIARY OF SECURUS
.
TECHNOLOGIES
2,6.1.6
SCOPE OF WORK
Change in Ownership
2.6.1.6.1 If any change in ownership or control of the
proposing organization is anticipated during the
twelve (12) months following the proposal due
date, describe the circumstances of such
change and indicate when the change will
likely occur.
It'! RESPONSE: Evercom has read, understands and will
comply.
Evercom is not at liberty to disclose any contemplated
mergers or acquisitions. However, Evercom agrees to
provide the requested documentation above if any such
transaction should occur.
2.6.2 Responsible Parties
2.6.2.1
Contract Responsibility
2.6.2.1.1 Identify by name, title or position and telephone
number the individual who would have primary
responsibility for initiating service resulting from this
RFP; i.e., a manager or representative for this
contract.
Kevin Collins
Senior Account Executive
720·488·5696 (office)
Kevin Collins has been with SECURUS Technologies in
various management capacities for eleven years and has been
involved in the telecommunications industry for over 22 years.
As Senior Account Executive for the SECURUS DOC team his
responsibilities are establishing the business relationships
with State Department of Corrections and managing the
Canadian Corrections Market with strategic partners.
Further responsibilities are interfacing with various
account teams, product teams and Industry consultants to
develop creative solutions. His past experiences include
the role as Regional Vice President Prison Market. His role
included the account management of several Regional Bell
Operating Companies, State Department of Corrections
ARIZONA DiPIlRTMENToF CORRECTIONS
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
market, and the Canadian Corrections market. His various
past responsibilities included the management of the
T-NETIX account management team for the Midwest and
Qwest Communications territory. The Canadian Criminal
Justice relationship was initiated in February 2000 as the
Canadian corrections market opportunity emerged with
TELUS Communications.
Prior to joining T-NETIX, Inc. Mr. Collins was in sales
management in the telecom industry managing a $100M+
annual revenue stream in major account markets including
IBM, Hewlett-Packard, Chevron, Lockheed Martin, Lucent,
and Exxon.
2.6.3 Arizona Business License/Federal Employer Identification
Number
2.6.3.1
)
o
Either (a) state that the Contractor now holds a valid
business license, Universal Business Identifier (UBI) issued by
the state of Arizona, and provides the license number, or (b)
declare that the Contractor will obtain such license if
selected as the Apparent Successful Contractor, immediately
upon such selection and before execution of a resulting
contract. Also provide the Federal Employer Identification
Number (FEIN) or Social Security Number.
RESPONSE: Evercom has read, understands and will
comply.
Evercom holds a valid business license, Universal
Business Identifier (UBI) issued by the state of Arizona.
See Attachment 12: Certificate of Authority.
2.6.4 Qualifications
2.6.4.1
o
Please respond to paragraphs 2.6.5 through 2.6.11 on each
of the experience category.
RESPONSE: Evercom has read, understands and will
comply.
2.6.5 System-wide inmate telephone systems - Provision of inmate
telephone systems and services statewide for a state correctional
department or a countywide system and services for a county
correctional department.
.RtZONA D,EPARTMEN7' of CORRECTIONS
, RFP # O(;0072{)C FOR INMATE TELEPHONE SYSTEM
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SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom has provided and is currently providing systemwide inmate telephone systems statewide for a state
correctional department and services for a county
correctional department.
2.6.6 Local inmate telephone systems - Provision of inmate telephone
systems in a state or county that does not encompass all inmate
facilities within the state or county. This would include federal
facilities that are individually served.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom has provided and is currently providing local
inmate telephone systems in a state and county that does
not encompass all inmate facilities within the state or
county.
)
2.6.7 Inmate Telephone Systems and Services
2.6.7.1
o
Experience in this category includes design and implementation
of inmate phone systems, billing/payments, customer
relations, management of subcontractors,
maintenance/repair/troubleshooting, and monitoring/recording
integration.
RESPONSE: Evercom has read, understands and will
comply.
Two leaders in correctional facility management software,
T-NETIX, Inc. and Evercom have joined forces to become
the biggest and best in the industry.
H.I.G., through its purchase of Evercom and its previous
acquisition of T-NETIX, Inc., now holds two of the
correctional industry's key providers of inmate
telecommunications systems in its portfolio of companies.
)
On March 5, 2004, H.!.G. Capital, a Miami-based private
equity firm, announced that it has successfully completed
the tender offer for all of the outstanding shares of
common stock of T-NETIX, Inc. H.I.G. Capital is a leading
RIZ()NA qePARTMENT OF CORReCTlON.S
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SCOPE OF WORK
A SUBSIDIARY OF SECURUS
)
TECHNOLOGIES
private equity and venture capital investment firm with
more than $1 Billion of equity capital under management.
H.I.G. specializes in providing capital to small and mediumsized companies with attractive growth potential.
On September 9, 2004, H.I.G. Capital acquired all of the
outstanding stock of Evercom Holdings, Inc. The two
companies have initially joined forces as subsidiaries
operating under the SECURUS Technologies banner. As a
result of this consolidation, SECURUS Technologies will be
able to satisfy the industry's ever-expanding technological
requirements while remaining close to its customer's
individual needs.
)
SECURUS is now the largest independent provider of
collect, pre-paid and debit calling services to local, county, .
state and private correctional facilities in the United States.
SECURUS designs, implements and maintains inmate
telecommunication systems and facility management
software solutions that streamline the operation of criminal
justice facilities and empower administrators with
administrative, investigative and economic capabilities.
SECURUS services approximately 3,100 correctional
facilities in 49 states, including locations operated by city,
county, state and federal authorities and other types of
facilities such as juvenile detention centers and private
jails. By consistently offering unequaled expertise,
superior service and application driven solutions,
SECURUS has earned its place among the correctional
industry's top telecommunications and information
systems providers. Our sole focus is serving the highly
specialized needs of the correctional industry and to
continually strive to provide creative industry products and
solutions to our customers.
)
The network based operating systems that support our
operations-as well as our finance and accounting,
customer support, engineering, information systems,
billing and marketing activities-are consolidated in our
corporate headquarters in Dallas, Texas. Customer
development, account management, installation and
support, and customer service are managed from our three
regional operating centers in Selma, Alabama; Raleigh,
North Carolina; and Dallas, Texas. By consolidating our
. R1Z.0NA DEf'kRTMENT OF CORRECTIONS
. RFP #060072DCFOR INMATE TELEPHONE SYSTEM
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EVE R COM
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
network and technologies in one centralized location, and
maintaining customer support facilities close to our
customers, Evercom has become the correctional
industry's recognized leader in comprehensive innovative
technical solutions and responsive value-added customer
service.
2.6.8 References/Experience
2.6.8.1
o
)
List at least three and no more than five Contractor references
for which the Contractor has provided inmate telephone
systems similar to this services. References must contain the
firm's name, contacts name, and phone number.
RESPONSE: Evercom has read, understands and will
comply.
1. Mr. Greg Tuttle
Telecommunications Manager
Willard Plank
Indiana Department of Corrections
Technology Services Division
317-232-6930
2. Warden David McKune
Kansas Department of Corrections
Lansing, Kansas
913-727-3235
3. Tim Schuetzle
Director of Prisons
North Dakota Department of Corrections
701-328-6111
4. TELUS Communications/BC Corrections
David Fowler, Director
403-530-4512
2.6.8.2
)
List any accounts which you have lost or canceled in the last
year which are similar in type (correction institutional), give the
reason for each List all Correctional accounts you have
operated in the past five years, their current status, reasons
why, if any, of these contracts have been lost, cancelled or rebid and provide names of contacts for these accounts so
references can be verified. Also, describe how each
experience applies to the following:
RIZOf'JAJ~EPARTMENT?FCORRECTlONS
•'
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,
TECHNOLOGIES
2.
SCOPE OF WORK
2.6.8.2.1 Design and implementation of system wide or
local inmate phone systems
2.6.8.2.2 Billing/payments
2.6.8.2.3 Customer/public relations
2.6.8.2.4 Management of subcontractors
2.6.8.2.5 Maintenance/repair
2.6.8.2.6 Troubleshooting/response
2.6.8.2.7 Monitoring/recording integration
2.6.8.2.8 Other
o
)
RESPONSE: Evercom has read, understands and will
comply.
Evercom Systems, Inc. serves in excess of 3,100 facilities
nationally. Further, we renew in excess of 96% of these
customers at each renewal opportunity. Indeed, not 100%
of our customers always renew due to various factors such
as jail closings and competition. We understand the
Department's interest in our history with our customers
and we will provide all required information including
current customers or past customers who chose not to
renew their agreements with Evercom Systems, Inc.
However, we prefer not to provide such proprietary
information in an RFP response which becomes a public
document. We are more than willing to comply with this
request, provided it is through a separate submittal subject
to an agreement of non-disclosure to outside parties or
other arrangements that address our concerns and are
mutually acceptable.
2.6.9 Contractor Resources
)
2.6.9.1
Provide brief one-page resumes of the single point of contact
and any other individual presently employed by the Contractor or
stated subcontractors who will be responsible to ensure
Contractor performance and customer (Department, inmate,
and public users) satisfaction with the services provided.
Provide documentation showing arrangements made with
local exchange earners to allow inmates to make collect calls.
The score will be based on review of resumes provided,
contact with references included within the resumes, and the
extent of arrangements made with local exchange carriers.
2.6.9.2
Include the following information, at a minimum, for each
person identified:
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
2.6.9.2.1 Name
2.6.9.2.2 Position, roles, and responsibilities served in past
engagements
2.6.9.2.3 Description of key specialties and abilities
2.6.9.2.4 Description of education and training
2.6.9.2.5 References for the past engagements
o
RESPONSE: Evercom has read, understands and will
comply.
See Attachment 13: Resumes.
2.6.10 Added Value to the Department
2.6.10.1
)
o
Describe the resources Contractor proposes to provide
as added value in meeting the needs of the Department.
Include resources to be provided the Department
(including any dedicated staff that would reduce need for
the Departmentto perform certain tasks), and
demonstrated commitment to serving customers including
state and local govemments.
RESPONSE: Evercom has read, understands and will
comply.
The breadth and depth of Evercom's experience in the
correctional telecommunication industry is best
represented by our experienced employees, our best-inclass processes, and our cutting-edge technology.
With more than 600 employees and 20 years in the inmate
telephone business, Evercom brings immeasurable
industry experh:mce to meet the requirements of the
Arizona DOC. Our industry knowledge, coupled with the
strength of our service personnel assigned to the DOC will
provide you with unmatched service and support.
Evercom's employees possess an unsurpassed
combination of telecommunications and justice community
knowledge and experience allowing us to offer tailor-made
communications solutions for the unique requirements of
the correctional environment. This experience has helped
us to develop proven processes that, combined with the
)
F/IZONA DEPARTMENT OF CORRECTIONS'
" RFP# 060012lJC FOR 'NMATE TELEPHONE SYSTEM
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II:> EVE ReOM
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
best technology available, ensure the evolving needs of
correctional facilities are met today-and in the future.
See Attachment 14: Organizational Chart.
2.6.11 Contractor Financial Responsibility
2.6.11.1
o
)
Describe the proposing organization, including size,
longevity, client base, areas of specialization and
expertise, and any other pertinent information in such a
manner that the proposal evaluators may reasonably
formulate a determination about the stability and
financial strength of the proposing organization.
RESPONSE: Evercom has read, understands and will
comply.
Evercom has a solid and growing customer base in a
competitive and challenging industry. By continuously
exceeding our customers' expectations with industryleading products, services, and support, we foresee a
continued profitable and financially healthy future for
Evercom.
H.I.G. Capital, a Miami-based private equity firm, recently
completed the tender offer for all of the outstanding shares
of common stock of T-NETIX and Evercom Systems. H.i.G.
Capital is a leading private equity and venture capital
investment firm with more than $1 billion of equity capital
under management. H.I.G. specializes in providing capital
to small and medium-sized companies with attractive
growth potential. H.I.G. invests in management-led
buyouts and recapitalizations of well-established,
profitable, and well-managed manufacturing or service
businesses, and in promising early-stage technology
companies. Since it's founding, H.I.G. has made more than
fifty highly successful investments, acquiring companies
with combined revenues in excess of $4.0 billion. The
resources H.I.G. brings to Evercom are incredible assets
and allows Evercom advanced opportunity to continue our
strong growth.
)
SECURUS is now the largest independent provider of
collect, pre-paid and debit calling services to local, county,
state and private correctional facilities in the United States .
. f//ZONA DEPART~~NTOFCORFIECTIONS
.
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EVE R COM
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
SECURUS designs, implements and maintains inmate
telecommunication systems and facility management
software solutions that streamline the operation of criminal
justice facilities and empower administrators with
administrative, investigative and economic capabilities.
SECURUS services approximately 3,100 correctional
facilities in 49 states, including locations operated by city,
county, state and federal authorities and other types of
facilities such as juvenile detention centers and private
jails. By consistently offering unequaled expertise,
superior service and application driven solutions,
SECURUS has earned its place among the correctional
industry's top telecommunications and information
systems providers. Our sole focus is serving the highly
specialized needs of the correctional industry and to
continually strive to provide creative industry products and
solutions to our customers.
The network based operating systems that support our
operations-as well as our finance and accounting,
customer support, engineering, information systems,
billing and marketing activities-are consolidated in our
corporate headquarters in Dallas, Texas. Customer
development, account management, installation and
support, and customer service are managed from our three
regional operating centers in Selma, Alabama; Raleigh,
North Carolina; and Dallas, Texas. By consolidating our
network and technologies in one centralized location, and
maintaining customer support facilities close to our
customers, Evercom has become the correctional
industry's recognized leader in comprehensive innovative
technical solutions and responsive value-added customer
service.
)
2.6.11.2
o
Provide a copy of the Contractor's Dunn and Bradstreet,
Equifax, TRW, or other appropriate credit rating. For sole
proprietors, provide a copy of the appropriate credit rating
for our sole proprietorship. A credit report for the sole
proprietorship will be required before contract execution.
RESPONSE: Evercom has read, understands and will
comply.
)
RIZONA DEPARTMENT OF CORRECTIONS
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2.
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SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
Evercom has included copies of the Standard & Poor as
well as Dunn & Bradstreet financial ratings in Attachment
15.
2.6.11.3 Provide a copy of the organizations, audited, financial
records for the past three (3) years.
o
RESPONSE: Evercom has read, understands and will
comply.
See Attachment 16: Financials.
2.6.11.4 Disclose any and all judgments, pending or expected
litigation, or other real or potential financial or legal events that
might materially affect the viability or stability of the proposing
organization or warrant that no such condttion is known to exist.
o
RESPONSE: Evercom has read, understands and will
comply.
There are no lawsuits pending against Evercom that, if
such suit results in an unfavorable outcome or judgment,
would have a material adverse effect on Evercom's ability
to fully perform all obligations and liabilities contained in
this RFP and/or the awarded contract.
)
2.7
IMPLEMENTATION PLAN
2.7.1 One Contractor will be selected to enter into a written
contract as a result of this RFP with the selected Contractor
to begin providing services no later than 120 days after
execution of a written contract. The proposal must
include an implementation plan describing the tasks and
activities to be completed and their timeframes/milestones
prior to the start of services. The implementation plan is to
detail how the Contractor would satisfy the RFP's
requirements regarding the installation, operation and
maintenance of an inmate phone system with monitoring
and recording capabilities, such that each issue addressed
would be complete and detailed enough to assure the
Department of the Contractor's understanding and capability
to perform the cited requirements, and to sUbstantiate that the
IPS will be fully operational within the timeframe stated after
execution of the written contract.
)
RIZONA !)EPARTMENT OF. CORRECTIONS
RF'P 11 060072DCFOR INMATE TELEPHONE SYSTEM
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EVERCOM
')
A SUBSIDIARY OF SECURUS
,
TECHNOLOGIES
2,7.1.1
SCOPE OF WORK
Please specify Contractor's timeframe for the
implementation plan if less than 120 days.
iii RESPONSE: Evercom has read, understands and will
comply.
Evercom has a preliminary implementation plan that
includes transitional meetings and tasks associated with
the transition from the current vendor to Evercom's
proposed system. Evercom has extensive knowledge and
experience in preparing locations for new system
implementation without disrupting the facility's current
service. Evercom will have all hardware, phone lines,
workstations, etc. in place prior to switching out the
telephone instruments and cutting over to the proposed
system.
)
System Implementation
Evercom personnel will use the master Installation Plan to
conduct the transition and installation process and follow
the time frames set forth by the DOC. Each specific site is
surveyed and network lines are ordered. Equipment
identified from the site survey is ordered and equipment
forecasts are entered into the ordering and financial
management System. The system equipment is
assembled, and forwarded to a staging and testing area
prior to shipment. The system is typically shipped two
weeks prior to cutover.
Installation procedures and guidelines are followed and
testing procedures completed prior to cutover. Evercom
Installation field technicians are provided an orientation to
become familiar with the system. Bills of Lading for
equipment parts and kits are identified for each installed
site, and for the DOC facility assigned contact to receive
the shipment for storage until installation. Any
replacement parts are distributed by Evercom headquarters
directly to the DOC site. All shipments are delivered by
licensed, bonded inter/intrastate freight carriers.
)
Project Controls and Quality Checks
Timely execution and completion will be monitored by
using scheduled completion dates in correcting
implementation or operational problems, as well as
problems reported through Evercom trouble reporting
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,RFP # 06Q072DqFOR INMATE TELEPHONESYSTEM
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
system. Summary reporting, trend analysis, and schedule
monitoring will facilitate tracking problem correction.
Other less formal reviews of installation status are held
throughout the installation. In addition to design reviews,
internal technical reviews chaired by senior technical staff
are held periodically. Operations staff meetings provide the
Area Service Director with up-to-the-minute status, and
allow coordination and dissemination of the information
necessary to successful completion of program objectives.
2.7.2 Describe in detail the Implementation and Cutover Plan.
The overarching considerations are to maintain connectivity,
avoid disruption of telephone services to inmates and the
Department's need to monitor and/or rerecord inmate calls and to
minimize the concurrent use of the incumbent provider's and
successor's services.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom will deploy three Project Teams for the
implementation of the Arizona DOC contract. The
commitment and dedication of the Project Teams will
maintain a high level of sensitivity to the overarching
considerations to maintain connectivity, avoid disruption of
telephone services to inmates and the Department's need
to monitor and/or record inmate calls and to minimize the
concurrent use of the incumbent provider's and
successor's services.
)
See Attachment 17: Implementation Plan.
2.7.2.1
o
The tasks and activities to be completed and their
timeframes/milestones prior to the start of services
(e.g. set-up of facilities, hook-up of phone lines,
hiring/training of personnel).
RESPONSE: Evercom has read, understands and will
comply.
See Attachment 17: Implementation Plan.
2.7.2.2
)
The schedule or sequencing of the service
installations at Department sites.
f//ZONA [)EPARTMENT OF,COf/RECTlONS
, RFP il060012lJCFOR INMATe TELEPHONE SYSTEM
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SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
o
RESPONSE: Evercom has read, understands and will
comply.
See Attached Project Plan for all the pertinent details.
Listed below is a summary of the Project Plan as it pertains
to this question:
1.
2.
3.
4.
5.
6.
7.
8.
9.
)
Signed Contract Received
Site Surveys
Order Circuits
Order, receive, build, test ISP system for each site
Circuits installed at each facility-Evercom will be
onsite to test and turn up all circuits
Evercom ISP system equipment arrives at site
(a) Evercom Team arrives to install ICS and test with
circuits in preparation for cutover (1 to 2 weeks prior
to cutover)
ISP system is cutover
Training of site personnel on new Evercom ICSsystem
Customer Sign Off on Evercom ICS System
2.7.2.3
o
The potential risks that might affect the changeover to a
new phone provider, their possible impacts and any
strategies or solutions that the Contractor proposes to
mitigate or prevent these impacts.
RESPONSE: Evercom has read, understands and will
comply.
By installing all Evercom ICS equipment and circuits prior
to the cutover date, usually one to two weeks in advance of
the cutover date, this allows for all systems, circuits, etc.,
to be fully tested. By fully testing prior to cutover, there
will be no risk of service interruptions due to the
changeover to the new Evercom ICS system. The Evercom
team has used this process with much success throughout
their many multiple site accounts in the US & Canada.
2.7.2.4
o
The Contractors plan to avoid any service disruptions.
RESPONSE: Evercom has read, understands and will
comply.
)
J:/IZQNA PEPARTMENTOF CORRECTIONS
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SCOPE OF WORK
A SUBSIDIARY OF SECURUS
Evercom will have installed and tested all necessary
equipment and circuits at each site prior to the actual
cutover date. Once the Evercom ICS system is installed it
will be running on the circuits provided by Evercom and
will not have any impact on the incumbent's ICS. There will
be no interruption of service at that time. On the cutover
date, the inmate phones will be unplugged from the
incumbent's ICS and reconnected, via amphenol
connections, to the Evercom ICS system. There will not be
any interruption of service. The cutover may be conducted
during the time the facility has all phones off, i.e., a count
time, prior to the phones coming on at the beginning of the
day or after the phones go off for the day. This will
minimize any downtime for the facilities.
TECHNOLOGIES
2.7.3 System Implementation and Transition
2.7.3.1
)
o
The Department is presently utilizing an IPS provided by
Globe Tel*Link Corporation (GTL). It is therefore of the
utmost importance that the Contractor address the
issue of transition from the existing system to the new
IPS at all Department locations. The Department
realizes that some "down time" will occur during this
transition but the Contractor must propose an
implementation plan that reduces this "down time" and
allows for a smooth progression to the new system. The
amount of estimated down time must be stated.
RESPONSE: Evercom has read, understands and will
comply.
2.7.3.2
The Contractor is required to provide the Department a
full implementation plan for the IPS. The Contractor's
implementation plan must include a detailed explanation
of the following items:
2.7.3.2.1 Pre-installation procedures for each of the
Department facility;
o
RESPONSE: Evercom has read, understands and will
comply.
)
RIZONADEPARTMENT OF C()RRECTIONS
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A SUBSIDIARV OF SECURUS
.
TECHNOLOGIES
2.
SCOPE OF WORK
,
~~--.Implementation Meeting Held with
designated AZ DOC personnel and
Evercom Project Team Personnel
•
)
Establish site contact
personnel
• Establish ISP rollout
schedule & AZ DOC
procedures
Finalize
feature set
•
selection
• Verify May 2006
Findings from Site
Surveys of All
Locations
Evercom Project Team Meetings
Product Order Completed/Submitted
POF Processing
Conversion Plan Evaluated &
Adjusted as Necessary During
Weekly Internal Conference Calls
Through-out Project Duration
•
Confirm install dates
with Master Scheduler
• Confirm Installation
Team
• Confirm Install Support
• Confirm Shipping
• Confirm Training
Order/Install Lines for all locations
• T1's/Analog
Lines/Frames
• Modem lines
Feature Selection Confirmed
Obtain Line Numbers and Confirm
Orders and Due Dates with Local
Exchange Company
Branding Messages Developed
Pull Equipment and Parts
Build Inmate Call Out Program
Configure Inmate Call Out Program
1 day
Day 1
1 day
1 day
5davs
Day 40
1 day per
week
45-60
days for
install by
provider
1 day
1 day
7davs
1 day
10 davs
10 days
)
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
)
Quality Control IPS test
• Feature testing
• System testing
• Load testing
• All quality control is conducted in
Dallas
to shi
& Ship Equipment to
Location
Installation of IPS
• Receive and inventory
equipment
• Build equipment
• Prepare to cut IPS
- Power-up IPS
- Install workstations
- Perform minimum
acceptance test
- Connect test line and
conduct install tests
- Contact Install Support
- Install blocked number
table, free numbers,
and inmate PINs/PANs
• Replace inmate
•
•
•
Notify facility that
cutover will occur and
gain Site/Central office
approval to proceed
Cutover system at
agreed upon time to
minimize disruption
of cut
5 days per
facility
7 days
5 days
Day 30-45
1 day
At each site, the Evercom Project Team will perform the
following pre-installation tasks for each Department facility:
)
1. Complete site survey, including the following elements:
2. Individual phone set survey
RIZONA DEPARTMENT OF CORRECTIONS
RFP#060072DCFOR
i/llM~rE TELEPHONE SYSTEM
II=> EVE ReOM
'.)
2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
3.
4.
5.
6.
Telephone room survey
Plant cable survey
LAN requirement survey
Facility personnel interview to determine:
• Installation date
• System placement/workstation placement
• Identification of special conditions for each
phone/cell
• PIN/PAN conversion
7. Program manager will develop implementation plan and
submit to facility for approval.
2.7.3.2.2 Pre-installation procedures for the complete
system;
iii RESPONSE: Evercom has read, understands and will
comply.
Overall implementation plan and milestones reviewed:
)
Evercom and AZ DOC will develop and finalize the initial
IPS facility rollout schedule. Once the final requirements
are established, the following events will take place:
Evercom will perform all detail design, software and
hardware development and will test their equipment. All
Evercom components will be tested as an integrated
system.
It is important to the AZ DOC to successfully install the IPS
system correctly and with a minimal amount of problems.
To accomplish this, the system is fully built and tested at
Evercom's manufacturing facility in Dallas. The system is
built based on the Installation Quality Checklist that is
created for each site. The system is tested using a call
simulator. This stresses the system as if it were in the
field. When all tests are passed, it is disassembled and
crated for shipping to the site.
2.7.3.2.3 Network circuits/service coordination
requirements;
)
iii RESPONSE: Evercom has read, understands and will
comply.
AFl/ZdNA DEPARTn;,ENT OF CORRECTIONS. ....
FlFP 1I060012DCFORINMATE TELEPHONE SYSTEM
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A SUBSIDIARY OF SECURUS
,
TECHNOLOGIES
2.
SCOPE OF WORK
To meet network service coordination requirements,
Evercom will order the required network service
immediately upon award. This will allow us to ensure that
the network provider has the required plant to provide
service. To avoid the risk of transition problem, a network
provisioning specialist will be assigned to the Department
until the project is completely installed.
2.7.3.2.4 Software programming and preparation;
o
RESPONSE: Evercom has read, understands and will
comply.
Kick off meetings between Project Management and Install team
to review the validation process that will be used to ensure
that the system conforms to the functional requirements in the
AZ DOC RFP and that other scheduled IPS installations are not
affected.
Prior to shipment systems are fully tested and that the IPS
system can be successfully implemented at all AZ DOC sites. All
Evercom components will be tested as an integrated system.
Confirm version of Platform and recording/playback.
)
System implementation team to actually build and integrate the
hardware components, code and integrate the software
modules, and interconnect the hardware and software
segments prior to test.
Software updates for the operating system and System
Security Patches/Updates
2.7.3.2.5 Equipment delivery schedules;
o
RESPONSE: Evercom has read, understands and will
comply.
Hardware design will be performed for each site to be
installed. The existing site survey conducted in May will be
confirmed for the 20 AZ DOC sites. After the site surveys are
confirmed all site requirements will be identified and a bill
of lading (BOI) will be prepared. The BOL will be provided
to the AZ DOC to ensure all parties agree to the items and
their quantities. The system equipment is assembled, and
forwarded to a staging and testing area prior to shipment.
The system is typically shipped two weeks prior to cutover.
)
RIZONA DEPARTMENT OF CORRECTIONS .
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
Evercom currently installs the call processor at a rate of
approximately 15 per month. Evercom is well prepared to
provision and install all required equipment within the
stated installation period.
2.7.3.2.6 Equipment security procedures;
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom will work with the Department to review a AZ DOC
security policies. We will work closely with the AZ DOC
Security to ensure a safe and secure computing environment by
adhering to AZ DOC mandated policies, procedures and
implementing best practices methodology. Evercom employs
as employees certified technicians to handle and install
equipment securely. We will be in accordance with the AZ
DOC security check and clearance guidelines.
Evercom wi II be responsible for providing and maintaining the
necessary expertise to perform the day-to-day functions
required for keeping the IPS safe and securing the computing
environment. Evercom considers the data and the system
integrity of utmost importance. Evercom will provide a
secure environment for the operation of all call processors,
workstations, networking modules, and the data archives.
, All computer equipment will reside in a locked cabinet.
)
2.7.3.2.7 Equipment/system installation procedures;
o
)
RESPONSE: Evercom has read, understands and will
comply.
After the site surveys are reviewed and/or confirmed all site
requirements will be identified and a bill of lading (BOl) will be
prepared. The BOl will be provided to the AZ DOC to ensure all
parties agree to the items and their quantities. Design activities
will occur for the site after the BOM is approved by AZ DOC. A
design will be required for each site to be installed. Upon
approval of the AZ DOC, Evercom Project Manager and Field
Services Manager installation will be coordinated. Certain
design activities and line provisioning begin in advance to
accelerate the installation schedule. A time oriented
installation schedule will be developed and used to identify
the time and date for the following activities:
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
1.
2.
3.
4.
5.
6.
Network installation
System installation
Local Area Network installation
System training
System transition
Phone transition
Important phase since T-NETIXIEvercom is the sub contractor
under the current contract all transitional stages will be
coordinated with the same install team installing IPS. This
ensures the AZ DOC central office and the facility a thorough
installation of the system with minimal down time in service.
The goal will be to provide a complete turnkey system without
disrupting the activities of the Arizona DOC facility.
Evercom will work closely with the AZ DOC during the
Implementation Plan and rollout schedule to ensure the
installation schedules are attainable and the installation
procedures are complete. Weekly coordination meetings will be
proposed to review action items and activities during
installation phases. The Implementation Plan will be updated
throughout the process.
)
A qualified installation team will perform the installation at each
site. The system will be fu II y tested by Evercom using the tests
described in 2.7.3.2.9 below before being placed into service.
The site will begin as required by the RFP a 30 day acceptance
period after the equipment is installed and will begin the
maintenance phase after acceptance. Billing for calls will
commence when the first inmate call is placed.
2.7.3.2.8 Inmate telephone installation procedures;
o
RESPONSE: Evercom has read, understands and will
comply.
Once each port has been tested on the system, the
transition of each individual phone set will occur. Evercom
proposes that we replace each set individually, as we
remove the previous vendor's telephones. This wiliUmit
the downtime to minutes per telephone.
)
Evercom will be responsible for maintaining all telephones in
working condition. A 5 %spares inventory of telephones will
RIZONA DEPARTMENT
OF CORR.ECTIONS
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
be maintained at each site to ensure rapid telephone
replacements. All costs related to the telephone
maintenance to include replacement and shipping costs are
Evercom's responsibility.
2.7.3.2.9 System testing at each of the Department
facility;
o
RESPONSE: Evercom has read, understands and will
comply.
Each system is placed under 'stress-testing' for 7 days,
before it leaves the production facility. This testing
procedure simulates that all ports on the system are in
constant use 24 hours straight, for 7 days. The system is
again tested onsite to insure total functionality. Test calls
are placed from each station port to each trunk. The
network integration is validated through a battery of tests
that include frame testing and file transmission.
More than 130 individual component tests will be tested
and completed by the project manager and field
technicians previous to beginning the 30-day operation
period, Including:
)
o
o
o
o
o
o
o
o
o
o
o
o
o
Place local Calls and listen to voice prompts
Select Spanish prompts
Place intraLATA, and interLATA calls
Attempt to call blocked numbers
Print sample call detail reports at the workstation
Verify that site received user manuals
Confirm and Test Prepaid calling
Attempt a 3-way call
Listen/monitor and active call
Query Recorded Call information
Place a call to a privileged number
All recording and monitoring functions
Assign and test PIN accounts. Complete Test calls for
PINs.
2.7,3.2.1 OSystem testing of overall system connectivity;
o
RESPONSE: Evercom has read, understands and will
comply.
)
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SCOPE OF WORK
A SUBSIDIARY OF SECURUS
Evercom will provide a thorough training on the system
and telephony equipment. Training provided will include
the following topics, subject to the approval and
modification of Evercom and the Department: the system
components and operation, the setup and maintenance of
inmate accounts, real time monitoring and recording
applications, reporting capabilities, the restriction
application, and the defining of call timing and duration by
phones or groups of phones.
TECHNOLOGIES
2.7.3.2.11 Training of the Department personnel;
o
)
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide a thorough training on the system
and telephony equipment. Training provided will include
the following topics, subject to the approval and
modification of Evercom and the Department: the system
components and operation, the setup and maintenance of
inmate accounts, real time monitoring and recording
applications, reporting capabilities, the restriction
application, and the defining of call timing and duration by
phones or groups of phones.
Follow-up training will be provided as needed. This
training can be done via email, on-site visit, or remotely by
taking "control" of the system and walking the
administrator through the steps necessary to complete
their task(s). Evercom also provides an interactive training
CD and workbook for use in any PC. This is especially
useful when personnel were not able to attend the initial
training session and for personnel/shift changes.
A DETAILED ILLUSTRATION FOLLOWS BELOW:
Training Course Elements
)
Evercom is committed to ensuring that the users of the
SYSTEM are provided with ongoing training that will help
them maximize the investigative and administrative
potential of the system. The following table details the
standard SYSTEM training course elements that Evercom
will provide at no charge. In addition, our customers are
provided with detailed SYSTEM manuals and learning tools
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that will further complement their system administration
capabilities.
liiYrjeillirmmiMAWMNilllltti_
SYSTEM Components:
Purpose and Operation
Participants learn what a wide area
network (WAN) and a local area network
(LAN) are, and how they relate to the
components of the SYSTEM. All
components of the SYSTEM will be
discussed, as well as the centrally
located SYSTEM server and backup
system(s).
Secure Access:
Multilevel Password Security
Features, Functionality and
Operation
Participants will be instructed on how
to set up and assign different or
specific access levels to authorized
individuals. Participants will also learn
how to modify initial access levels and
or Input additional levels based on
facility clearance objectives and
designated entry to each application.
The facility administrator has the ability
to determine system accessibility by
assigning passwords and security
levels to authorized personnel. MultiLevel access applies to each
application of the SYSTEM with three
primary levels - Low, Medium and High.
Participants will be trained in the
manner for which appropriate
application levels are applied.
)
SYSTEM Live:
1. Call Monitoring and Disabling
2. 'Live' Call Activation
3. Remote Access
4. Disabling
5. Investigative Tool
LIVE: Visual and Audio call monitoring
will be described with specific
instructions on how to activate the
primary functions of this application.
Specific features of the 'Live'
monitoring screen will be discussed in
detail to include:
•
•
•
•
column headings
manipulation of the information
order
'hot' keys for disabling/enabling
ports
multiple party monitoring
REMOTE: The monitoring application
tools will be discussed to include onsite 'Live' monitoring and the remote
access capabilities specific to
performing tasks related to the 'Live'
call retrieval and forwarding functions.
DISABLING: Authorized personnel will
also be trained in the area of phone
control for the purpose of disabling
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TECHNOLOGIES
INVESTIGATIVE: The potential to deter
and control crime within the facility and
outside the facility through the use of
call monitoring will be discussed.
Actual customer experiences will be
shared with the participants.
Profiler:
PIN & PAN Setup/Maintenance.
Prisoner Identification #s
Call Restrictions/Privileges
Personal Allowed 1/ Lists
Global Assignment
Participants will learn how to:
•
Establish an inmate PIN record with
specific number assignments, time
restrictions and audit trail of calls
•
Define a Personal Allowed Number
list with specific number
restrictions and called party
association
•
•
•
)
•
•
)
Assign Private Number Status for
attorney/client privilege (disables
recording' and monitoring
capabilities)
Assign 'Watched' Number Status
o Remote and on-site alerting
capabilities
Apply Call Restrictions per PIN
o Time of day restrictions
o Call limitations based on daily,
weekly and monthly
o Special calling privileges
Access record for editing and
modifications
Global number assignment
Watched Number Alert:
Audible watched number alert
Selected participants will be instructed
on how to designate specific numbers
as 'watched' through the 'Watch Alert'
feature of the Number Restrict Editor
application.
Covert Alert:
Remote Live Monitoring of
Calls
Participants will be instructed on how
to set up and establish remote call
forwarding and monitoring for those
numbers that are under surveillance.
Participants will learn how to enter new
numbers and the destination number to
which the call will be forwarded once in
progress. Additionally, participants
will also learn how to display the
active/inactive list of those numbers
assigned a 'watch' status.
Call Playback Function:
Recorded Playback
Copy Function
Restore Function
PLAYBACK: The participant will be
taught how to selectively retrieve and
listen to a pre-recorded conversation
that is resident on the hard drive,
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archival device.
COPY: Participants will be instructed in
how to copy a pre-recorded
conversation to a CDR device that
offers enhanced portability and a
valuable tool for building a library of
evidence.
RESTORE: Instruction will be provided
on the restorative capabilities of the
system relative to the tape backup
function.
Recorder Application:
Hard-Drive Capacily
Back-up Function
Labeling Function
HARD-DRIVE: The participant will be
versed in the storage capacity of the
hard-drive with specific instruction on
the importance of maintaining a tape
drive back-up.
BACK-UP: Instruction specific to the
back-up process and storage life of the
calls.
LABELING: Participants will be
instructed in the proper labeling of
storage devices for the purpose of
recall and playback of audio calls.
)
Three Way Call Detection:
Methodology
Options Available
On-Site Controls
METHODOLOGY: Participants will be
instructed in the methodology .
employed to .reduce the incidence of 3way calls.
OPTIONS: Instruction will be provided
on the options (tag line messaging, call
termination, etc.) available for handling
potential 3-way calls.
CONTROLS: Participants will learn how
to adjust the sensitivity settings to
reduce the incidence of flagging calls
that are not 3-way attempts.
Restrict Number Editor:
Search Parameters
New Number Assignment
Editing/Delete Restrictions
Restrictions & Assignments
Validation Codes
SEARCH: Instruction will be provided
on the restriction feature, which allows
authorized personnel to search,
retrieve, review and edit number
restrictions.
The use of this feature as a tool to
officers and investigative personnel will
be described in detail.
NEW: Instruction will be given on how
to add a new number and apply
restrictions to it such as 'Watched',
'Free' J 'Call
Block' and 'Private'. Use of the
,)
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E\iti.JdiIl~ddijotiiili!Miiiiilllll'lll
description field for comments or
reasons for the restriction will also be
discussed.
EDIT: Participants will also be
instructed on how to identify, edit and
delete a telephone number andlor
restrictions that has been previously
entered in the system.
RESTRICTIONS: Participa'nts will review
each of the number restrictions and
assignments available through this
application to include call blocks,
harass and PERMAblock function, free,
private and watched status, and the
wildcard feature.
VALIDATION: Review the validation
process. The associated codes and
status of the number will be included.
)
Investigative Reports:
Tracking/analyzing inmate cali
patterns
Report Types
Parameter Fields
Selective Grouping
Global Restrictions
REPORTS: Participants will review each
of the 15 standard reports with
discussion on the capability for
generating user specific reports.
PARAMETERS: The participant will be
versed In the parameter fields relative
to each report and how to generate a
report with user defined Information
and report content. The participant will
be informed of the investigative values
of the report application. The parameter
fields include information relative to
each telephone, location, destination
number, date, PIN, call duration, call
type, frequency of calis, etc.
SELECTIVE: Participants will receive
instruction on how to perform group or
individual call searches from a single
application.
GLOBAL: Participants will also learn
about the value added function of the
global administrator for number
restrictions.
)
Call Tracker:
Case notes with embedded
conversations
Investigative Tool
Case Management
Participants will be instructed in how to
establish an investigative log of calls
with specific tracking identifiers. The
instruction will also include the ability
to search, edit and expand existing
record logs and the value it offers the
investigative unit for case management.
Transporter:
'True Portability with embedded
Authorized personnel will be instructed
in the methods to copy one or multiple
ARIZONA'DEPARTMgNT OF.COflR$CTlONS
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TECHNOLOGIES
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call detail
SCOPE OF WORK
calls to a CD that can be played on any
PC without SYSTEM software.
Participants will also be taught how to
create a CD for use on any audio stereo
device (e.g., 'Boom Box' or car stereo
system).
Optional Calling Methods:
Debit Based Platform
Prepaid Card
SmartConnect
CBS Account Prepayment
In addition to collect calling, additional
calling options are available through
the SYSTEM. Participants will be
provided with an overview of each
option and the value it offers.
DEBIT: SYSTEM offers a fully integrated
debit based calling platform that offers
additional tracking controls of the
inmates calling activities.
PREPAID: Cards can be purchased and
then resold ihrough the commissary to
allow inmates to prepay for calls placed
to friends and family.
SMARTCONNECT: Exclusive product of
Evercom that offers greater budgeting
and calling flexibility to families for
maintaining close contact with an
inmate.
CBS: Family and friends have an option
to prepay their phone charges through
our dedicated customer care center.
Each of these options provides
additional avenues for revenue while
providing a valuable budgeting tool to
families and friends.
)
2. 7.3.2.12Actual system cutover to service;
Ii! RESPONSE: Evercom has read, understands and will
comply.
Actual system cutover to service 30-45 days after the
execution of a signed contract. This time period is
conditional upon installation of local line service by the
local service company.
2.7.3.2.13List of the Department responsibilities.
Ii! RESPONSE: Evercom has read, understands and will
comply.
Initial meeting Evercom and AZ DOC will develop and
finalize the IPS implementation schedule.
)
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Weekly meetings with AZ DOC and Updates to Project
Management Plan. To allow timely system installation and
implementation, AZ DOC staff at each facility will be made
aware of the installation schedule to grant the Evercom
implementation team access to specific facility areas.
At the end of each installation, the Project Manager, Installation
and Operations Manager will compare actions, efforts and time
expended to that planned. If there are significant variations
from the plan a risk will be identified and tracked. The plan will
be evaluated and updated based on performance. The measure
provides an accurate measure of whether actions are being
worked or not. Items that are late will be investigated and
brought to closure as soon as possible.
AZ DOC Central Office and/or AZ DOC facility
responsibilities will include:
o
o
o
)
o
o
o
o
o
o
o
Presence at implementation meetings
Perform security clearances on Evercom personnel
Establish contact personnel and AZ DOC policies &
procedures
Confirm installation to proceed
Warden approval to proceed to cutover and agree on off
hours to complete to minimize service disruption
Business hour access to Evercom implementation team
Accept Delivery of needed installation equipment upon
scheduled arrival
Participate in scheduling of Training classes to AZ DOC
staff
Acceptance phase This measure will report on the
number of action items, which are 1 to 30 days late.
Allow access to facilities for location clean-up
The Evercom Account team will be available to meet monthly
with AZ DOC staff for the purpose of presenting IPS prior
month's maintenance reports mentioned in the previous
section and to discuss resolutions to issues and concerns.
These meetings will be scheduled at the discretion of the AZ
DOC.
2,7.3.3
)
The Contractor must work with the Department to
determine the exact times when Inmate Telephone
Equipment can be replaced to reduce "down time".
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom will work with the Department to determine the
exact times when the system can be replaced to reduce
"down time". It is always Evercom's plan to work with our
customers to limit the amount of down time. Evercom will
setup our system next to the old system, proceed to do the
prep work so that the downtime is limited to only a few
minutes. If needed, Evercom will also do this process
overnight to limit the impact to the customer.
2.7.3.4
o
It is strongly suggested the Contractor conduct a site visit
to each of the Department facility prior to submitting their
bid in order to become familiar with the physical location
of the existing IPS and the inmate telephones as well
as to be completely familiar with the installation
requirements of each particular facility.
RESPONSE: Evercom has read, understands and will
comply.
)
Evercom has completed site surveys at all Arizona DOC
sites by qualified Evercom personnel.
2.7.3.5
o
The Contractor must coordinate any removal of the
existing inmate telephones in all of the Department
facilities. The Contractor is required to meet with the
Department so that the existing telephones may be used
during the transition to the new inmate telephones
provided under this contract.
RESPONSE: Evercom has read, understands and will
comply.
Evercom will coordinate any removal of the existing inmate
telephones in all of the Department facilities. Evercom will
meet with the Department so that the existing telephones
may be used during the transition to the new inmate
telephones provided under this contract.
2.7.3.6
)
The Contractor is allowed to re-use existing station
cabling installed at each of the Department facility for
the inmate telephones once it has "tone and tested"
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TECHNOLOGIES
each cable run to ensure that the station cable is capable
of supporting the new inmate telephones. In cases
where the existing cable is reused, the Contractor will.
re-terminate and label the station cabling at the cross
connect (main/intermediate distribution frames) to
ensure that all cabling is identified correctly and
terminated in such a way to simplify future maintenance.
In cases where existing station cabling cannot be
used, the Contractor will install new station cabling
(Category 5e minimum) at no cost to the Department.
Anynew cabling must include required wall plate,
cross connection, patch cords, etc. as required by the
Contractor and the Department to ensure proper
operation of the inmate telephones.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom agrees to the requirements relative to cabling.
2.7.3.7
)
o
Although the Department does not anticipate that such
work will be required, the Contractor must agree in its
response to obtain Department permission in writing
before proceeding with any work that requires cutting
into or through girders, beams, concrete or tile floors,
partitions or ceilings, or any work that may impair
fireproofing or moisture proofing, or potentially cause
any structural damage.
RESPONSE: Evercom has read, understands and will
comply.
Evercom agrees to obtain the Department's permission in
writing before proceeding with any work that requires
cutting into or through girders, beams, concrete or tile
floors, partitions or ceilings, or any work that may impair
fire-proofing or moisture proofing, or potentially cause any
structural damage.
2.7.3.8
The Contractor will be responsible for all programming of
the IPS including the generation and creation of the
system database(s) required to provide a fully
operational IPS.
)
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0 RESPONSE: Evercom has read, understands and will
comply.
Evercom agrees to the responsibilities relative to database
requirements.
2.7.3.9
o
The Contractor must transfer the current IPS database
information including inmate profiles (PINs) and call records
to the new system. The Contractor must state, in its
response, how this will be accomplished and what is
required of the Department to facilitate this transfer of
information.
RESPONSE: Evercom has read, understands and will
comply.
The current Inmate Calling System is a proprietary software
utilizing the DOS Database Paradox. This was formerly a
commercially available software. The calling records of
Inmate PIN's and Inmate Approved Numbers can be
converted through Paradox to a Text file. This Text file can
then be imported into either MS Access or MS Excel which
allows the data almost universal accessibility to other
modern databases.
)
2.7.3.10 The ,Contractor must clean up and remove any and all
debris and packaging material resulting from its work
at the Department facility on a daily basis.
o
RESPONSE: Evercom has read, understands and will
comply.
2.7.3.11
o
Upon completion of installation, the Contractor must
leave the Department facility clean, orderly and ready for
immediate use.
RESPONSE: Evercom has read, understands and will
comply.
2.7.3.12 The Contractor must be completely responsible for
replacing, restoring or bringing to former condition any
damage caused by the Contractor's installation personnel
to floors, ceilings, walls, furniture, grounds, pavement,
etc. Any damage or disfigurements shall be restored to
)
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its former condition by the Contractor at no cost to the
Department.
o
RESPONSE: Evercom has read, understands and will
comply.
2.7.3.13 The Contractor must ensure that all of its work and
materials comply with all local, state and federal laws,
ordinances and regulations as well as the direction of any
inspectors appointed by proper authorities having
jurisdiction over this type of network and equipment
installation, The Contractor is responsible for obtaining
all necessary permits. Should violation of codes occur
relating to this network installation project because
necessary permits were not identified and obtained by
the Contractor, the Contractor will cease all work at that
specific location and correct the situation, immediately, at
no cost to the Department prior to continuation of system
installation
o
RESPONSE: Evercom has read, understands and will
comply.
)
Evercom ensures that all of its work and materials comply
with all local, state and federal laws, ordinances and
regulations as well as the direction of any inspectors
appointed by proper authorities having jurisdiction over
this type of network and equipment installation. Evercom
will obtain all necessary permits.
2.7.3.14 The Contractor must include in its Implementation plan
how they will address additional requirements referred to
in Attachment #8, Requested Changes to Existing
Phones.
o
RESPONSE: Evercom has read, understands and will
comply.
See Attachment 17: Implementation Plan.
2.7.3.15 The Contractor must include in its Implementation plan
their proposed recommendations for adding additional
equipment to improve service and coverage. Currently
the Department has approximately 30 inmates to each
)
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phone (30 to 1 ratio) as indicated in Attachment #5,
Current Inmate Capacity and Phone Types.
TECHNOLOGIES
o
RESPONSE: Evercom has read, understands and will
comply.
See Attachment 17: Implementation Plan.
2.7.4 System Testing
2.7.4.1
)
o
The Contractor must describe, in its response, how it
performs standard system testing to ensure that the
proposed IPS and its network services are fully
implemented and ready to accept inmate traffic and
Department use. This description must include the
Contractor and industry standard methodologies,
procedures and protocols consistent with the IPS
proposed for the Department. The Contractor must
describe what is required of the Department personnel
during this system testing. All hardware, software,
software licensing, etc. required to perform this testing
must be provided to the Department at no cost.
RESPONSE: Evercom has read, understands and will
comply.
System Acceptance Plan
Evercom will provide all hardware and software at no cost to the
Oklahoma Department of Corrections and submits this System
Acceptance Plan based on the system design and its intended
functionality. The following criteria will be used in conjunction
with the Installation Checklist Record represented in our
response.
HARDWARE
The system hardware will undergo the following testing with
acceptance being acknowledged by the successful completion of
the test:
•
•
•
•
•
Digital Circuits Connected and Operational
Station Ports Operational
Integrated Access Unit Connected and Operational
Monitor Ports Connected and Operational
Network Properly Connected and Operational
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Each of the above will be tested based on the ability to place test
calls successfully via direct dial connection.
Additional testing of the system requires the following:
•
•
•
Establishing Power for the system in Determining successful
operation
Utilize the UPS Backup Power for Various
Outages/Disruptions
Print Test Reports (to insure proper connection and
operation)
SOFTWARE
The system software will undergo the following testing with
acceptance being acknowledged by the successful completion of
the test:
•
Manipulate Application Modules for Proper Configuration and
Connection
•
Number Restriction File
o Enter data in the appropriate fields
o Search, save, retrieve, delete data previously entered in
the data fields
o Identify number blocks to insure appropriate assignment
of validation codes
o Utilize the wild card blocks to insure proper functionality
o Manipulate data to insure system recognition and storage
of information
•
ON/OFF and Call Duration
o Manipulate on/off controls of the system to insure proper
functionality
o Place call restrictions (time of day limits) to verify
functionality
•
Call Detail Reports
o Generate various reports to determine proper functioning
of application
o Manipulate information in the data fields to insure proper
function
o Retrieve, view and print reports based on user determined
criteria
•
Automated Voice Prompts
o Place test calls to insure proper functioning of voice
prompts
o Identify the various call brands for debit and collect calls
)
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Facility Participation Level
All transitional stages will be coordinated with the current
vendor, and the facility, to insure an efficient and expedient
installation of the system with minimal interruptions in service.
Overviews of the tasks necessary to complete the installation
have been included in the preliminary implementation plan.
Participation on the part of the facility is minimal, but will include
such tasks as the following:
1. Conveying to Evercom the system features desired during
the system configuration process
2. Providing security clearances, access, and escorts (if
needed) to the detention center
3. Providing information to Evercom regarding tool control,
dress codes, and other facility rules and regulations
4. Appointing facility personnel to be trained on the features
and functions of the system upon completed installation
2.7.4,2
)
o
RESPONSE: Evercom has read, understands and will
comply.
2.7.4.3
o
The Contractor is required to provide system testing
which simulates normal operating conditions of the
installed IPS to ensure proper periormance after
hardware and software configuration is complete. This
simulation must include full traffic load representing high
traffic situations for inmate calling traffic.
The Contractor must agree, in its response, to the
Department's right to require the replacement of any
network service or system component whose failure to
meet required periormance levels during testing has
risen to chronic problem level.
RESPONSE: Evercom has read, understands and will
comply.
Evercom agrees to the Department's right to require the
replacement of any network service or system component
whose failure to meet required performance levels during
testing has risen to chronic problem level.
)
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2.7.5 System Acceptance
2.7.5.1
The Department defines system acceptance as the
"problem free" operation of the IPS and its network of
services for a period of 30 consecutive days
commencing with the actual completion of IPS
installation and testing.
0: RESPONSE: Evercom has read, understands and will
comply.
2.7.5.1.1 Should the proposed IPS operate "problem
free" during the initial 30 day acceptance
period, the Contractor may consider the IPS
installation as complete at that Department
facility and commence with post installation
maintenance and support.
0: RESPONSE: Evercom has read and understands.
2.7.5.1.2 Should the IPS fail to operate "problem free"
during the 30 day acceptance period, the
Contractor must correct the problem at no cost
to the Department and the 30 day acceptance
period will begin again. The Contractor is
required to provide all materials and labor to
ensure that the installed IPS is performing
according to manufacturer specifications and
the requirements of this RFP.
)
0: RESPONSE: Evercom has read, understands and will
comply.
The Evercom Acceptance and Test Plan provides a
complete and comprehensive acceptance plan for the
proposed system. This may be used in every installation
for the Department. The acceptance plan is the standard
against which acceptance is typically measured. Evercom
looks forward to working with the Department in
developing a specific plan that meets the 30 day problem
free operation, and all of the mutually agreed upon criteria.
2.7.5.2
)
The Contractor must agree, in its response, to discuss
the definition of "problem free" operation with the
Department prior to system contract. However, for the
RIZONA DEPARTMENT OF CORReCTIONS
R':P #060072DCF~R iNMATE TELEPHONE SYSTEM
PAGE
265
II=> EVE ReOM
")
2~ SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
purposes of this RFP, "problem free" operation during the
initial 30 day period is defined as the following:
2.7.5.2.1 Failure of no more than two percent (2%) of
the telephone instruments;
2.7.5.2.2 Failure of no more than ten percent (10%) of
network services';
2.7.5.2.3 Failure of no more than one (1) digital trunk
(T1 ,ISDN PRI);
2.7.5.2.4 Operation of the system security features
including PINs, etc.;
2.7.5.2.5 Operation of the system software without
major conflicts or feature failure;
2.7.5.2:6 Non- failure of any Central Processing Unit
(CPU).
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom agrees to discuss the definition of "problem free"
operation with the Department prior to system contract.
Evercom understands that for the purposes of this RFP,
"problem free" operation during the initial 30 day period is
defined as the aforementioned.
)
2.7.6 System Documentation
2.7.6.1
o
At the completion of the installation, the Contractor
must provide a complete set of system reference
manuals which must include information specific to the
installation at each of the Department facility.
RESPONSE: Evercom has read, understands and will
comply.
Upon completion of the project, and as a part of the training
curriculum, Evercom will provide a complete set of system
reference manuals that will include information specific to
the installation at each Department facility.
2.7.6.2
The Contractor must supply all necessary documentation
to the Department personnel with regard to maintenance
contact numbers, maintenance reporting procedures,
maintenance escalation procedures, etc.
)
RIZONADEPARTMENTOF CORRECTIONS
RFP # 060072DC FOR/NMA TE TELEPHONE SYSTEM
PAGE
266
II:::> EVE ReOM
..)
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
2.
o
SCOPE OF WORK
RESPONSE: Evercom has read, understands and will
comply.
Evercom will supply all necessary documentation to the
Department site administrator in regards to maintenance
contact number, maintenance reporting procedures,
maintenance escalation procedures, etc.
2.7.6.3
o
The Contractor must provide programming manuals that
are specific to each of the Department facility.
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide programming manuals that are
specific to each of the Department facility.
2.7.6.4
)
o
The Contractor must provide the Department facility
specific "checklists" allowing trained the Department
personnel to become acquainted with the specific
programming of the IPS installed at that particular
Department facility.
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide the Department facility specific
"checklists" allowing trained the Department personnel to
become acquainted with the specific programming of the
IPS installed at that particular Department facility.
2.7.6.5
o
)
/
The Contractor must provide written procedures at each of
the Department facility that instruct the Department
personnel on how to report system troubles, escalate
system troubles within the Contractor's organization,
contract Contractor personnel during weekend shifts, etc.
The Contractor must update such written procedures on a
quarterly basis during the term of this contract.
RESPONSE: Evercom has read, understands and will
comply.
Evercom will provide written procedures at each of the
Department facility that instruct the Department personnel
on how to report system troubles, escalate system
RltONA DEPARTMENT OF CORRECTIONS
RFP#. 060072DC fOR INMATE tELEPHONE SYSTEM
PAGE
267
II:> EVERCOM
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2.
SCOPE OF WORK
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
troubles, contact Evercom personnel during weekend
shifts, etc. Evercom will update the written procedures on
a quarterly basis during the term of this contract.
Escalation Policy
Upon contact from the facility, each service call is assigned
one of four initial acuity levels, each with its own
resolutions and escalation timelines. Every effort is made
to resolve the problem remotely, within the framework of
the resolution timeframes. If the problem cannot be
resolved remotely, a service technician is dispatched to the
facility to expedite problem resolution. Technician
dispatched also have resolution and escalation timelines
appropriate for the assigned acuity level.
If resolution is delayed, escalation procedures within
Evercom Management Team are activated to ensure
appropriate resources are allocated to resolve the problem.
In all instances, Evercom will work as quickly as possible
to rectify all service issues.
)
Standard assigned response times to each priority level are
as follows:
Priority 1 - 2 hours
Priority 2 - 8hours
Escalation Contacts:
972-277-0315
Clements
Vice President of
Operations - Bob Rae
Level 2
Manager - Tammie
Carpenter
972-277-0311
972-953-4125
RIZONADEPARfMENT OF CORREqTION$
RFP#060072DC FOR INMAtE TELEPHONE SYSTEM
PAGE
268
I[:>
"J
2.
EVE ReOM
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
Level 3 & 4
SCOPE OF WORK
Senior Director - Alice
Clements
972-277-0315
Vice President of
Operations - Bob Rae
972-277-0311
Manager - Mitchell
McMahon
972-953-4200
Director - David Lang
Senior Director - Alice
Clements
972-953-4217
972-277-0315
Vice President of
Operations - Bob Rae
972-277-0311
)
)
RIZONA QEPARTMEfNTOF CORRECTIONS
.
. RFP H060072DC FOR INMAtE TELEPHONE SYSTEM
, PAGE
269
)
3.
EVE Reo M
COST AND COMMISSION REQUIREMENTS
,uaSIDIARY OF SECURUS
TECHNOLOGIES
,3. CasTANo COMMISSION REQUIREMENTS'
3.1
Inmate Call Cost Proposal Requirements
3.1.1
The Contractor's response to this REP must identify a rate or
rates for local, intraLata, interLata, interstate, and
international inmate calls. The rates may not be increased
during the first year of the contract Rates must be proposed
for collect calls and one alternative calling plan such as
prepaid or debit and may be per minute, flat rate, a
combination (hybrid) of flat rate and per minute rate or such
other rate plan as the Contractor may propose.
o
RESPONSE: Evercom has read, understands and will
comply.
See Evercom's response to the Fee Schedule.
3.2
Commission
3.2.1
The successful Contractor will demonstrate in their proposal
their method to maximize the commission to the Department at
the same time minimizing costs to inmates and families. As a
guideline, the Department currently receives a commission of
approximately $4 million dollars annually, based on a commission
rate of 52% of the Gross Revenue generated from the existing
contract. The approximate current phone rates to inmates and
families are shown in Attachment #6, Current Call Rates.
)
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom's goal is to maximize the commission to the
Department while at the same time minimizing costs to
inmates and families.
One of the ways Evercom accomplishes this goal is
through our patented First Caliconnect™ programs. First
Call connect accomplishes one of the toughest issues in
inmate calling, allowing the inmate to quickly open an
account to permit calling to friends and family members
outside the facility. This enabler easily facilitates quick
establishment of friend and family accounts.
)
ARIZONA DEPARTMENT OF CORRECTIONS '
,
, ,RFF'II 060072DC FQR /fOIMA tETJ;'LEPHONE SYSTEM
, PAGE
270
II:> EVE ReOM
')
3.
COST AND COMMISSION REQUIREMENTS
A SUBSIDIARY OF SECURUS
When an arrestee or inmate attempts to contact family or
friends who do not have an account, First Callconnecfs
LlNK-UP™system automatically connects the first call and
allows a brief conversation before interrupting the call.
LINK-UP's automated IVR plays a message to the called
party prompting them to set up an account. A customercentric option provides the ability to open an account
automatically or be connected directly with a live customer
care agent who will assist in the opening of an account.
Once the customer has activated their account, contact
between the inmate and the account holder is readily
available within 24-hours.
TECHNOLOGIES
3.2.2 The Contractor's proposal must show the calculated annual Gross
Revenue amount as well as the proposed percentage commission
of Gross Revenue the Department will receive based on the current
call usage identified in paragraph 2.2.2 of the Scope of Work. See
examples of calculations given in Attachment #2, Example of
Contractors Cost Proposal.
o
)
RESPONSE: Evercom has read, understands and will
comply.
3.2.3 Commissions will be paid to Department as follows:
3.2.3.1
o
RESPONSE: Evercom has read, understands and will
comply.
3.2.3.2
o
Contractor will make an up front payment to the Department
within 10 days from contract award date and a true-up payment
based on their proposed % commission rate of gross revenue
at contract year end. This will continue each of the 5 year
contract term and any subsequent renewals. Calculation
example follows.
Example: Annual gross revenue is $10 million. Proposed
commission is 50%. Annual amount due to the Department is
($10 million times 50% = $5.0 million minus payments to date
of $3.5 million equals a true-up amount due the Department of $
1.5 million at each contract year end.
RESPONSE: Everco'm has read, understands and will
comply.
)
RIZONA DEPARTMENT OF CORRECTIONS
',' FfFP #0600'72DCFORINMATE TELEPHONE SYSTEM
PAGE
271
It> EVE ReOM
..\
)
3.
A SUBSIDIARY OF SECURUS
TECHNOLOGIES
3.3
Phone Rates Bid by Call Type
3.3.1
Contractor must indicate the proposed rates for the initial term of
the contract for all types of calls in a table/chart as shown on page
85, Fee Schedule. Phone rates may not be increased for the first
year of the contract.
o
)
COST AND COMMISSION REQUIREMENTS
RESPONSE: Evercom has read, understands and will
comply.
3.4
Inmate Call Costs Calculations
3.4.1
The Contractor must calculate Inmate call costs by using
20-minute call duration using the number of calls for each call
type identified in subsection 2.2.2. For the purposes of
evaluation a 70%-30% ratio of collect to alternative cost
rates (i.e., pre-paid/debit) will be used. If the Contractor
proposes day and night rates, the lowest rates proposed will
be used provided the rates are within 5% of each other,
otherwise the rates will be averaged for evaluation purposes.
o
RESPONSE: Evercom has read, understands and will
comply.
Evercom has provided this information in the Fee Schedule
per Amendment #6.
3.5
o
Attachment #6, Current Call Rates, indicates the current
average phone rates under the existing contract for
comparison purposes.
RESPONSE: Evercom has read and understands.
)
RIZDNA DEPA.RTMENTOF COIJRECT/ONS .
.
RFP#.()(j0072DCFORiNMATE TELEPHONE SYSTEM··
.
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II=>
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A SUBSIDIARY OF SECURUS
TECHNOLOGIES
)
ATTACHMENTS
EVERCOM
ATTACHMENTS
Signed Offer and Acceptance
Fee Schedule
Certificate of Insurance
Amendments 1-6
Attachment 1: Rules for Non-Employees
Attachment 2: Examples of Contractors Cost Proposal
Attachment 3: Management Criteria
Attachment 4: Inmate P~one Locations
Attachment 5: Current Inmate Capacity and Phone Types
Attachment 6: Current Call Rates
Attachment 7: Prison Site Visit Schedule
Attachment 8: Requested Changes to Existing Phone
Attachment 9: Inmate Phone Number Plan Area
Attachment 10: Sample Reports
Attachment 11: Training Outline
Attachment 12: Certificate of Authority
Attachment 13: Resumes
Attachment 14: Organizational Chart
Attachment 15: Dunn and Bradstreet
Attachment 16: Financials
Attachment 17: Implementation Plan
Attachment 18: Value Added Products
)
ARIZONA DEPARTMENT OF CORR~CTlONS
RFP # D60072DC FOR INMA TE
TELE~HONE SYSTEM
PAGE
273
...........................
,
.•...................•.................
Sigl1f!~ Offer an,ef Accepta n~e
)
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OFFER AND ACCEPTANCE
)
ARIZONA DEPARTMENT OF CORRECTIONS
.. ..
SOLICITATION NO. 060072DC
.
..
OFFER
.
Submit this form with an original signature to the Arizona Department of Corrections, 1601 W. Jefferson St., MIC
55303, Phoenix, AZ85007-3002 .
The Undersigned hereby Offers and agrees-to furnish the material, service or construction in complianC,e with all terms,
conditions, specifications_and amendments in the Solicitation.
Arizona Transaction (Sales) Privilege
Tax License No.:
N/A
~~.L.L-
____
~
____
~
Federal Employer Identification
No.:
I
~ .;2 7 ~ ~ )4 Y'---_ _
t'Vt@JM,
.auJ, of S&tlJ1.U:s
..
.... Company Name
tl
1166/ N. 'l>udR.{.(,§V->/{.wl/ $/p(57)
Address
)
City
K'i- V/ N
to bt..-/ N S
Printed Name
I
State
Title
OFFER ACCEPTANCE AND CONTRACT AWARD
(For State of Arizona use only)
The Offer is hereby accepted as described in the Notice of Award. The Contractor is now bound to
perform based upon the Solicitation and the Contractor's Offer as accepted by the State.
INMATE TELEPHONE SYSTEM
This Contract shall henceforth be referred to as Contract No. 060072DC.· The Contractor is hereby
cautioned not to commence ani' billable work or provide a material or service under this Contract
until the Contractor receives a Contract release document.
.
.
State of Arizona, Department of Corrections
Awarded this 18 th
}
108
day of October
20~
Fee Schedule
,
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REVISED FEE SCHEDULE
SOLICITATION NO. 060072DC
SOLICITATION AIVIENDMENT NO, SIX
Contractor Cost Proposal Form
',-,'
ARIZONA DEPARTMENT OF
CORRECTIONS
Contractor Name:
Evercom, a subsidiary of SECURUS Technologies
Contractors shall provide the dollar amount of up front payment the Department will receive at the beginning of each year of the contract term,
$2.600,000. (Two Million Six Hundred Thousand Dollars) This up front shall be based on the commission rate offered. A true up payment shall be made
at the end of each contract year for the balance of the commissions.
Contractor Proposed Rates
Tvpe Call
Coli_
Local
IntraLATA
InterLATA
Interstate
Per Call Camp
Surcharae
International
Prepaid
Local
IntraLATA
InterLATA
Interstate
International
Debit
Local
IntraLATA
InterLATA
interstate
International
Call Data (Total calls - 2005 Data)
60% Collect
Commission Rate
Per Minute Rate
I
20 Min Call Cost
FamiIV Costs
$2.30
$2.50
$3.00
$3.00
$3.00
$0.00
$0.25
$0.30
$0.50
$0.50
$2.30
$7.50
$9.00
$13.00
$13.00
$601,448
$1,606,478
$2,587,966
$974,142
$63,648
$2.00
$2.00
$2.50
$2.50
$2.50
$0,00
$0.25
$0.30
$0.50
$0,50
$2.00
$7.00
$3.50
$12.50
$12.50
$261,499
$749,690
$1,222,095
$468,339
$30,600
$2.00
$2.00
$2.50
$2.50
$2.50
$0.00
$0.25
$0.30
$0.50
$0.50
$2.00
$7.00
$8.50
$12.50
$12.50
$37,166
$249,897
$407,365
$156,113
$10,200
30% Prepaid
435,832
356,995
479,253
124,890
-.Jh160
60.60%
Local Calls
IntraLATA Calls
InterLATA Calls
Interstate calls
International Calls
33
10% Debit
I
Total Family Costs
$9,476,644
)
"
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(iJ
ARIZONA STATE
DEPARTMENT OF
CORRECTIONS
1601 W. Jefferson St. M/C 55303
PHOENIX, AZ 85007-3002
CERTIFICATE OF
INSURANCE
SOLICITA'uur'l NO.
IJ<1\JIJ/£UL
VJ!;NVOR
PRIOR TO COMMENCING SERVICRS UNDER THIS CONTRACT, THE CONTRATOR MUST FURNISH THE STATE, CERTIFICATION
FROM INSUm;R(S) FOR COVERAGE IN THE MINIMUM AMOUNTS AS STATED BELOW. TilE COVERAGE SHALL BE
~(~~r~;;!.~D~~ FIJl~L FORCE AND EFFECT D~~~ING TIlE TERM OF THIS CONTRACT, AND SHALL NOT SERVE TO LIMIT' ANY
""lVu~AND Anmm~
OF INSURANCE AGENCY,
COMPANIES AFFORDING
COVERAGE
COMPANY
LETTER
A
B
N AMI?
AND ADDRESS OF INSURED,
C
D
LIMITS OF LIABILITY
MINIMUM ~ EACH OCCURRENCE
COMPANY
LEITER
POLICY
NUMBER
TYPE OF INSURANCE
"
GENERAL
AGGREGATE:
BODILY INJURY:
PER PERSON
)
p~~;gy
FORM
PREMISES OPERATIONS
$2,000,000.00
$1,000,000.00
CONTRACTUAL
EACH OCCURRENCE
$\,000,000.00
INDEPENDENT CONTRACTORS
PROPERTY DAMAGE
OR
BODILY INJURY
AND
PROPERTY DAMAGE
$1,000,000.00
PRODUCTS/COMPLETED OPERATIONS HAZARD
$l,()OO,OOO.OO
PERSONAL INJURY
$1,000,000.00
BROAD FORM PROPERTY DAMAGE
COMBINED
$2,000,000.00
EXPLOSION & COLLA1'SE (IF APPLICABLE)
'H~r»»"ND v
: (I; ~~!~)_l
''''f'' ,m,,,,,, ,
SAME AS ABOVE
, ;<I~OT
UMnRF,LLA LIABILITY
AllQVE
E:g!~TV1(y
EACH
O""IIRP~"'f'V
$500,000.00
;MPLOYER'S LlAmLlTY"'~'< AND
I",""""nn nn
R~;::~~i
. LlAnTUTY
PERSONAL PROPERTY (IF APPLICABLE)
~~~;
I ~.1~?:D~D AS ADDI~gN',;'~~NSURED AS REQUlRE~ ~eOVE
I
STATUTE, CONTRACT, l'URCIIAS ORDER OR OTHERWISE
REQUE--oqTED.lT lS ACnE1W THAT ANY INSURANCE
IT IS.
POLICY SHALL EXPIRE, BE
CANCELED OR MATERIALLY CHANGED TO AFFECT THE
COVERAGE AVAIl,ABLE TO THE STATE WITHOUT THIRTY (30)
DAYS WRITTEN NOTICE TO THE STATE. THIS CETIFICATE IS
~~~'::~;~E TO THEl~~~~I~}:~~~~~v~::~~rn: PRIMARY
NOT VALID UNLE~:;';~~~T!~~::;N~!!~BX::,,[';.I;.;rJIORIZED
NAME AND ADDRESS OF cl!;J;{TIFICATE HODER
)
DATE ISSUED -AUTHORIZED
DOC 'onn 221 (IlGC '''')
86
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SOLICITATION AMENDMENT
.....
.
61212364 378121
P.1'l1
ARIZONA
DEPAR'IMI!Nf OF CORdCTIONS
1601 W. JEfFERSON, M/C 55303
CONTIlACTS ADMlNlSTRAflON
PHOENIX, ARIZONA 85007·3002
.
)
(602) 54Z-Un PHONE
(6Ol)
364-3790 FAX
Yaw
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR pROPOSAL.
Inmate Telephone System
This solicilation is hereby amended as follDws:
Special Terms and Conditions, Page 21. Paragraph 1.4, Term of Contract is amended as follow:
From:
1.4
)
Term of Contract
1.4.1 The term Of any resultant CDRlract shall commence on !heclate of award and shall
continue for a period of sixty (60) months thereafter. contingent upon availability
of tunds and resources to eacb patty witb which 10 carry out if.! pat! of the
Contract, unless renewed. terminated or canceled, as otherwise provided herein.
1.4.1.1
By Mumal wrillen Contract amendment. any resullant Conlract may be
renewed for supplemental onc year periods of up to a maltimum of two
additional years.
To:
1.4
Term of Contract
1.4.1 The term of any rc:sultant Contract shall commence on the date of award and shall
continue for a period of seven (7) years thereafter. contingent upon availability of
tunds and resources to each party with which to carry out its pan oCthe Contract,
unless renewed. terminated or canceled. as otherwise provided herein.
The following questions have been asked and a_ered:
Question 1.
It has been asked ifpanicipating site inspection personnel can bring digital
cameras onto the sites to photograph equipment telephone rooms and
possible phone locations. Cameras would be for the exclusive purpose of
photographing telephone related equipment within the various facilities that
eould be beneficial in preparing the response.
1
)
'''--''
U"1
PLIlCHAS I t-I3
o:.lr:R:.IO
6132364
SOLICITATION AMENDMENT
P.132
ARIZONA
DEPARTlIIIiNr OF CORRECTIONS
l~lW.~RsON.M/CSSoW'
CONTRACTS ADMINISTlIATION
PHOENIX, ARIZONA 85007-300z
)
(602) SU-ll'n PHONE
(602) 364-371lO FAX
Yaw
PLEASE NOTE: THIS AMENDMENT MUST BE SIGNEO AND RETURNED AS PART OF YOUR PROPOSAL.
)
Answer:
Cameras arc ok as long as they are declared prior to the visit. Vcndor must
ensure that no pictures ofimnates, staffor security devices are taken, Please
note that each Warden has the final say on what they will allow into their
prisons.
Question:!.
Can these same individuals carry cell phones onto sites during facility visits?
Answer:
Cell phones will not be allowed. They mUBt be stored in the car.
Question 3.
Will each company be responsible for driving to sites or was transportation
going to be provided by DOC?
Answer:
The Department will not provide any transportation.
Question 4.
Could you supply the phone number of each the facilities to gel quotes for
network?
Answer:
Plea.e see the allached Attacluncnt No. 1/9. lmnatc Phone Nwnber Plan
Area.
ALL OTHER PROVISIONS OF THE SOLICITATION SOALL REMAIN IN TRRIR ENTIRETY.
. Offeror hereby adlDowled~ receipt and
The above referenced Solicitallon Amendment
understanding or above amendment.
is bereby executed this 3'd Day of May,
Z006, in Phoenb:, Arizona.
Typed Name and Title
Sf;C/UJ,b
rfAIfNOtJJ~1 £5
Name of Company
2
)
ADOe f'LRCHA5 JNG
6132 J64 3780
p.e3
AlUZONA DEl'ARTMENT OF
CORRECTIONS
ATI'ACHMENT #9
SOLICITATION NO. 060072DC
INMATE PHONE NUMBER PtAN AREA
)
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. Amendment 2
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SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OFCORRECllONS
1601W. JEFFERSON, MlC 5S303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 8S007-3002
(6Ol) S4l-117Z PHONE
(6Ol) 364-3790 FAX
REQUEST ,FOR PROPOSAL NO. 060072DC
AMENDMENT NO. TWO
Proposal Dne'Date: June 20 2006
Solicitation Contact Person: Kristine Yaw
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Inmate Telephone System
This solicitation is hereby amended as follows:
.The Proposal Due Date is being extended to July 31,2006 at 3:00 p.m., M.S.T.
)
ALL OTHER PROVISIONS OF TIlE SOLICITATION SHALL REMAIN IN THEIR ENTIRETY.
Offeror hereby acknowledges receipt and
The above referenced Solicitation Amendment
understanding of above amendment.
is hereby ellecuted this 8" Day of June,
2006, in Phoenix, ArIzona.
Date
VIoLA
Typed Name and Title
Name of Company
)
TOTAL P.0!
) ...
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SOLICITATION Al\1ENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Inmate Telephone System
This solicitation is hereby amended as follows:
The Proposal Due Date is being extended to August 10, 2006 at 3:00 p.m., M.S.T.
The following questions have been asked and answered:
)
Question 1.
The following sections do not apply to the contract. Should they be deleted
or reworded?
Unifonu Terms and Conditions
Section 2.9 Ownership ofIntellectual Property, page 11
Section 3.7 Property ofthe State, page 12
Section 4.1 Payments, page 12
Section 4.3 Applicable Taxes, page 12-13
Section 4.4 Availability of Funds for the Next Sate Fiscal Year, page 13
Section 4.5 Availability of Funds for the Current Sate Fiscal Year, page 13
Section 7 Warranties, page 15
Section 7.7.2 Purchase Orders, page 17
Special Tenus and Conditions
Section 1.30 Millennium Compliance Certification, page 34
Section 1.31 Millennium Compliance, page 34
Section 1.36 I.R.S. W-9 Form Request for Taxpayer Identification Number
and Certification, page 36
Answer:
)
The above sections do apply to this contract and will remain as written in the
RFP. These are standard clauses in the Uniform Terms and Conditions and
Special Terms and Conditions approved by the Arizona Department of
Administration. Any exception to these clauses must be submitted by the
Offerors with their proposal.
1
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JE~'FERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO_ 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 2.
Section 1.21 Evaluation, page 26, Is there points or % assigned to these
factors?
Answer:
These points or percentages are determined internally for the evaluation of
the proposed offers and will be public record once a contract is awarded.
Question 3.
Special Terms and Conditions, section 1.35 Payment, Perfonnance Bond and
Insurance, page 36. What is the 100% based on revenue, commissions, etc.
Answer:
100% of value of the contract for the total tenn. The tcrm identified for this
solicitation is 7 years.
Question 4.
Special Tenns and Conditions, section 2.4.3.1. What data will be maintained
on this centralized database?
Answer:
The data that the contractor's system captures. Contractor proposal should
specify what data will be maintained.
Question 5.
When did GTL and FSH buyout the contract? I understand that GTL and
FSH purchased the Qwest and AT&T contracts. What I am requesting is
when did these two companies start doing business under AZ contract?
Answer:
GTL acquired AT&T on June 2, 2005.
Question 6.
Scope of Work, section 2.4.3.6, page 38, when referring to the central office
facility are you referring to the facility where the contractor will house the
database as described in section 2.4.3.1?
Answer:
Yes.
Question 7.
Scope of Work, section 2.4.3.15, page 40, is there a particular maxin;mm ring
time DOC is looking for?
Answer:
The maximum ring time should be no more than six (6) rings, or one ring
prior to when charges begin compounding.
Question 8.
Scope of Work, section 2.4.3.19, page 40, what are the current onlofftimes
per/institution?
)
)
Solicitation Contact Person: Kristine Yaw
2
IT
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364·3790 FAX
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Answer:
Institutions operate 24 hours per dayl7days per week/365 days per year.
On/Off times are variable.
Question 9.
Scope of Work, section 2.4.3.36, page 43, could you clarify what type of .
lightning protection are you looking for?
Answer:
The Department is looking for lightning protection that meets the industrial
standard for the equipment proposed by the contractor.
Question 10.
Scope of Work, section 2.4.4.3, page 45, please describe ifthe inmate's PIN
and commitment number are one and the same or if the PIN number is an
extension of the inmate's commitment number or are they totally different
number?
Answer:
The Department does not use (PINS) in regard to inmate phone operations,
because we do not currently have a prepaid capability. The current process
is as follows: The inmate types in their inmate ID number assigned by the
Department (6 digits), then speaks into the phone where identity is verified
by voice print, the inmate then dials a zero (0) and then the number he or she
is authorized to call. It is envisioned that the new system will have a prepaid
capability, which wiIl require the use of a Personal Identification Number:
that the PIN will be assigned to the inmate by the contractor; and will be
indexed with the' inmate ID number assigned by the Department.
Question 11.
Scope of Work, section 2.4.4.5.3, page 45, does the current vendor provide
different call duration capability by caIl type?
Answer:
No.
Question 12.
Scope of Work, section 2.4.4.16, page 47, please clarify the wording in this
section.
Answer:
The objective is to specify which phones an inmate can or can not use.
Question 13.
Scope of Work, section 2.4.4.18, page 47, currently is the inmate's PIN
include the department number?
)
)
3
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Answer:
No.
Question 14.
Scope of Work, section 2.4.8.5, page 50, can the storage of call recording for
five years be on an archived CD?
Answer:
Five (5) years of content must be available in an indexed format and made
available to DOC without charge. The recordings could be archived on a CD
or DVD as long as they are indexed to allow for quick retrieval.
Question 15. Scope of Work, section 2.4.10.1.4.4, page 58, how many TDD devises per
site does DOC require?
)
Answer:
The Department is requiring 2 TTY/TDD devices per Complex, and 1 per
Remote Unit. Privatized are considered a Remote Unit, so there would be 10
Complexes and 10 Remote Unit, for a total of30 TTY/TDD devices required.
Question 16. Scope of Work, section 2.4.21.2, page 69, are you requesting historical
records from the past 24 months or going forward with the new contract and
keep them current for 24 months?
)
Answer:
Going forward for 24 months. The contractor will need to procure a currently
used Dictaphone unit and make it available at a central location for the
Department investigators for a minimum of six months, in order to support
new and ongoing investigations using the old call record tapes and
information.
Question 17.
Scope of Work, section 2.4.25.1, page 71, how many FT administrators does
the DOC require?
Answer:
The Department does not require a specific number of Administrators. The
Offeror's proposal should include their recommendation as to how many
administrators are required to support their solution.
Question 18.
Scope of Work, section 2.7.3.9, page 79, what is the current format of the call
records? Can data be exported into a file?
Answer:
The current formats are not available. See (16) above for the method that
access to the current call records will be managed.
4
ISOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNlSTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 19. Attachment #5, page 99 of solicitation, in the current inmate capacity and
phone type chart, row 11 which begins with ASP-Globe, is this referring to
the Globe facility and should not be included under the ASPC-Phoenix
Complex or is it an actual unit in the ASPC-Phoenix complex?
Answer:
)
ASP-Globe is a Remote Unit under the management of the Warden at ASPCPhoenix.
Question 20. Attachment #5, page 99 of solicitation, in the current inmate capacity and
phone type chart, row 18 which begins with ASP-Picacho, is this referring
to the Picacho facility and should not be included under the ASPC-Florence
Complex or is it an actual unit in the ASPC-Florence complex?
Answer:
ASP-Picacho is a Remote Unit under the management of the Warden at
ASPC-Florence.
Question 21. Attachment #5, page 100 of solicitation, in the current inmate capacity and
phone type chart, row 4 which begins with ASP-Apache, is this referring to
the Apache facility and should not be included under the ASPC-Winslow
Complex or is it an actualnnit in the ASPC-Winslow complex?
Answer:
ASP-Apache is a Remote Unit under the supervision and management of the
Warden at ASPC-Winslow.
Question 22. Attachment #5, page 100 of solicitation, in the current inmate capacity and
phone type chart, row 25 which begins with ASP-Ft Grant, is this referring
to the Ft Grant facility and should not be included \mder the ASPC-Safford
Complex or is it an actual unit in the ASPC-Safford complex?
Answer:
)
ASP-Ft Grant is a Remote Unit under the supervision and management of the
Warden at ASPC-Safford.
Question 23. Attachment #5, page 100 of solicitation, in the current inmate capacity and
phone type chart, row 31 which begins with ASP-Papago, is this referring to
the Papago facility and should not be included under the ASPC-Douglas
Complex or is it an actual unit in the ASPC-Douglas complex?
5
ISOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlN1STRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 3 I, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAl.
Answer:
ASP-Papago is a Remote Unit under the supervision and management ofthe
Warden at ASPC-Douglas.
Question 24.
Attachment #5, page 101 of solicitation, in the current inmate capacity and
phone type chart, row 4 which begins with SACRC, is this referring to· the
SACRC facility and should not be included under the ASPC-Tucson
Complex or is it an actual unit in the ASPC-Tucson complex?
Answer:
SACRC is a Remote Unit under the supervision and management of the
Warden at ASPC-Perryville. The supervision and management has changed
from ASPC-Tucson, to ASPC-Perryville since the publication ofthis RFP.
Question 25. Attachment #5, page 101 of solicitation, in the current inmate capacity and
phone type chart, row 8&9, what type of phones are these, pedestals, wall,
wireless or other?
Answer:
. Wireless should be changed to cordless.
Location
Florellce West
Marana
# of
Inmates
Classification
Total
Pedestal
600
Minimum
Minimum
51
42
0
0
456
Wall
Mount
48
42
Cordless
Other
3
0
0
0
Question 26. Attachment #5, page 101 of solicitation, in the current inmate capacity and
phone type chart, row 11, what type of phones are the remaining 18 phones?
Answer:
Wireless should be changed to cordless.
Location
# of
Classification
Total
Pedestal
Kingman
Inmates
1400
Minimum
128
18
Wall
Mount
104
Cordless
Other
6
0
Question 27. Attachment #5, page 99 of solicitation, in the current inmate capacity and
phone type chart, it states, type of phone. One type listed is wireless, is
AZDOC referring to cordless phones instead of wireless phone?
)
Answer:
Yes, Wireless should be changed to cordless phones.
6
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINlSTRATION
PHOENlX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 28.
Attachment # 6, page 102, does GTL pay commission to AZ DOC for the call
comp fee?
Answer:
Yes.
Question 29. Attachment # 6, page 102, does FSH pay commission to AZ DOC for pay
phone charge?
Answer:
All commissions come from the contracted vendor GTL.
Question 30. Attachment # 8, page 107, under heading Rynning unit what type of phones
will need to be added? Will they be wall mounted or pedestal?
)
Answer:
Wireless should be changed to cordless. The chart below identifies all the
phones required, including the phones that need to be added from attachment
#8.
Location
Rynning Unit
Rynning Unit
# of
Inmates
Classification
Total
Pedestal
800
80
Close
Maximum
30
4
16
0
Wall
Mount
0
Cordless
Other
13
0
0
4
Question 31. Attachment # 8, page 107, under heading Kaibab Unit it talks about
removing the 6 wall mount phones and replacing with portable phones. If I
look at attachment #5, the Kaibab unit actually has 34 wall units. Will the
remaining 28 phones at Kaibab remain as wall units?
Answer:
Wireless should be changed to cordless. The chart below identifies all the
phones required, including the phones that need to be added from attachment
#8.
Location
Kaibab
)
# of
Inmates
Classification
Total
Pedestal
800
Close
24
0
Wall
Mouut
24
Cordless
Other
0
0
Question 32. Attachment # 8, page 107, under heading ASP-Apache it talks about
replacing the cordless phones with a higher grade of phone. Could you
7
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
please request a type of phone for budgeting purposes for those of vendors
who are not GTL?
Answer:
The Department would like to have a standard cordless phone solution
throughout the Department. We have solid steel doors & re-enforced
concrete walls to penetrate, and we cUlTentIy have a variety of different types
of cordless phones. The Department is looking for the offeror to propose a
cordless solution for those areas that require cordless phones that will meet
our requirement.
Question 33. How many PCs per location is DOC requiring?
)
Answer:
The answer to this question depends on the offerors proposed solution; the
intent of the RFP is to transfer data between computer systems in order to
minimize the need for administrative workstations.
Question 34. Copy of CUlTent contract.
Answer:
A copy of the contract maybe obtained through the Central Procurement
Services Office at $0.25 each per page or you may schedule an appointment
by calling (602) 542-1172 to review the contract at no cost.
Question 35. At RFP Uniformed Instructions to Offerers, Section 3.11 Identification of
Taxes in Offer: Please clarifY that this requirement is applicable solely to
those costs (if any) paid for by the State of Arizona, and Contractors are not
required to list every possible applicable tax associated with the indefinite
number of possible called party locations and their applicable local,
municipality, state, and federal tax.
)
Answer:
This is a requirement of the RFP and will remain as written in this section.
The Offeror needs to identify the applicable taxes for the services being
offered.
Question 36.
General, tln'oughout solicitation (e.g. Uniform, Terms and Conditions Section
7.5, Special Terms and Conditions Sections 1.30 and 1.31, etc.) Request AZ
DOC consider removing all Y2K as issues regarding Y2K would no longer
apply especially considering new manufactured equipment will be installed.
8
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Prooosal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Answer:
This paragraph will remain as written in the RFP. This is a standard clause
in the Uniform Terms and Conditions approved by the Arizona Department
of Administration.
Question 37. At RFP Special Terms and Conditions, Section 1.21 Evaluation: WillAZ .
DOC please provide additional detail regarding total evaluation points
available for each evaluation criteria; in addition as to how "Cost and
Corrunission" evalnation criteria is weighted (i.e. which has a greater weight
of importance)?
Answer:
)
)
These points are determined internally for the evaluation of the proposed
offers and will be public record once a contract is awarded.
Question 38. At RFP Special Terms and Conditions, Section 1.35 Payment Performance
Bond and Insurance: Because the vendor must pay an annual fee for bonds
and this cost must be loaded into the business model, please provide a Fixed
amount or clarify the term" 100% Statutory" as It relates to this concession
type contract - in other words how are the applicable amounts for the
Payment and Performance Bond determined?
Answer:
100% of value of the contract for the total term. The term identified for this
solicitation is 7 years.
Question 39.
At RFP Scope of Work, Section 2.2.2: Will AZ DOC please provide call and
minute details for January through April of2006? In addition, can AZ DCC
please provide a break down of the call and minute detail by each
Department facility?
Answer:
The Department does not have the call and minute details for January
through April 2006.
Question 40.
At RFP Scope of Work. Section 2.4.3.8, and RFP Fee Schedule Section
3.1.1; Section 2.4.3.8 specifically requires Contractors to propose both
collect and pre-paid debit calling while Section 3.1.1. specifically states that
Contractors are able to provide pricing on "collect calls and an alternative
calling plan such as prepaid or debit"; please clarify if AZ DCC would like
inmate paid debit calling services, called party prepaid services, or both as
a part of the calling services available.
9
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Answer:
The Department would like to have both types of prepaid: an inmate paid
debit calling service; and a called party prepaid service capability.
Question 41. At RFP Scope of Work, Section 2.4.3.15: Please further define 'maximum
'ring time" based on AZ DOC expectations.
Answer:
The maximum ring time should be no more than six (6) rings, or one ring
prior to when charges begin compounding.
Question 42.
At RFP Scope of Work, Section 2.4.3.24: Please specify if AZ DOC allows
calls to cellular telephones today. In addition and regardless if cellular calls
are allowed or disallowed, please provide additional information as to how
AZ DOC would like such call attempts or calls to be 'handled' by the IPS
system.
Answer:
The Department does not allow ccllular calls with the CutTent inmate phone
system. The Department will delete the following from this Section: "This
description must include how collect calls are placed to cellular telephones,
how billing of the collect call is processed and how the Department is
notified when an inmate call is placed to a cellular telephone."
)
The Department is requesting that the offeror identify how their respective
proposal operates when an inmate call is placed to a cellular telephone. The
Department would assume that the calls to cellular telephones will be
handled in a similar manner as other types of calls.
)
Question 43.
At RFP Scope of Work, Section 2.4.3.29: Is "passive acceptance" as defined
in this section, used in the current IPS contract? If so, please provide AZ
DOCS stance (In terms of process and commission gross revenue
calculations) as it relates to call party requests for refunds relating to calls
connected and billed under this 'passive acceptance" definition.
Answer:
The Department is removing this requirement from the RFP.
Question 44. At RFP Scope of Work, Section 2.4.4. Personal Identification Numbers
(PINS); Please provide Information as to the CutTent structure of the inmate
10
j SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
PINs, total digits of the PINs, and how PINs are currently assigned to
inmates.
Answer:
The Department does not use (PINS) in regard to inmate phone operations,
because we do not currently have a prepaid capability. The current process.
is as follows: The inmate types in their inmate ID number assigned by ADC
(6 digits), then speaks into the phone where identity is verified by voice print,
the inmate then dials a zero (0) and then the number he or she is authorized
to call.
Question 45. At RFP Scope of Work, Section 2.4.6 Restrictions, Fraud Control Options
and System Security; Please further define the term 'Fraud Control'. Does
the term specific to inmate fraud or does the term encompass possible
fraudulent activities of the called parties relating to such items as bad debt?
Answer:
This section does not relate to bad debt, it is specific to inmate fraud. Please
refer to subsections 2.4.6. I thru 2.4.6.8 for further definition of "Fraud
Control".
Question 46. At RFP Scope of Work, Section 2.4.7.4: Please clarify if "environmental
requirement? includes such Items as air conditioning for room at which IPS
equipment may be located.
Answer:
Environmental requirement includes air conditioning.
Question 47. At RFP Scope of Work, Section 2.4.13 PIN Transfer Between Department
Sites: Please provide Information on the process used under the existing
contract.
)
Answer:
Inmate phone information is transferred between sites using movement
sheets. At the receiving facility the responsible contractor Inmate phone
administrator reviews the inmate movement information and enters new
inmate data for their respective site. This is done on the contractors
centralized database.
Question 48.
At RFP Scope of Work, Section 2.4.17.2: Request such warranty provisions
be moved to the terms and conditions section and not be included in the
scope of work requirements.
11
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNISTRATION
PHOENlX, ARIZONA 85007-3002
(602) 542-1172 PHONE
)
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
)
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Answer:
This is a requirement ofthe RFP and will remain as written in this section.
Question 49.
At RFP Scope of Work, Section 2.4.1 7.7: Please clarify this requirement, as
the time to fix a phone due to inmate abuse (i.e. keypad or hand··set
replacement) is greatly less than the time to completely remove and replace
the phone.
Answer:
As a clarification we are removing the last sentence, "The Contractor must
replace inmate telephones requiring repair and not repair components of the
inmate telephone on site at the Department."
Question 50. At RFP Scope of Work, Sections 2.4.22.1.1 and 2.4.22.1.2: Please clarify
these requirements as the text is exactly the same.
Answer:
2.4.22.1.2 will be removed as duplication.
Question 51. At RFP Scope of Work. Section 2.4.25 System Administrators: Please
provide information as to the number of fuJI time and part time
administrators that support AZ DOC under the current contract and their
location (i.e. off site or on site - ifon site which site(s)).
Answer:
The Department does not have this information.
Question 52. At RFP Scope of Work, Section 2.4.25 System Administrators: If the
Contractor proposes to locate administrators at Department facilities, will NY
DOC provide necessary space and services (i.e. phone line, internet access,
etc.) for these personnel?
Answer:
)
The Department will provide the necessary space and services for proposed
administrators. Any charges other than local phone service must be paid for
by the contractor. The Department does not currently provide Contractor
Inmate Phone Administrators PCs and expect the Contractor to provide their
administrators PCs.
Question 53. At RFP Scope of Work, Section 2.5.1 Inmate Phone Management Criteria:
Please specify ifthe new Management Criteria is current being used (and if
12
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MlC 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
so, please provide additional infonnation as to number of inmates within
each category and phase), or if it will be implemented with the new IPS.
Answer:
The new Management Criteria is not currently being used. However, it will
be implemented with the new IPS.
Question 54. General: Will AZ DOC require, as part of either the technical proposal
requirements or contractor qualification requirements, the identification of
those IPS services (including maintenance, trouble desk, called party help
desk, billing, etc.) the Contractor will be providing themselves and those that
will be contracted out to a third party service provider?
)
Answer:
Yes, please refer to Uniform Instructions To Offerors section 3.5
Subcontracts, page 4 of this document for further detail.
Question 55. General: Please clarify how international calls are currently completed.
Specifically are international collect calls processed through the automated
attendant or via a live operator?
Answer:
International collect calls are currently processed through a live operator.
Question 56. General: Please clarify the number of administrative workstations (PCs)
required at each Department facility, and also the number of PC's to the
located at any non-facility locations. If non-facility locations exist, please
provide address and NPA-NXX information for this location.
)
Answer:
The answer to this question depends on the proposed solution; the intent of
the RFP is to transfer data between computer systems in order to minimize
the need for administrative workstations.
Question 57.
General: Please clarify the number ofTTY/TDD devices currently required
by each Department facility.
Answer:
The Department is requiring 2 TTY/TDD devices per Complex, and 1 per
Remote Unit. Privatized are considered a Remote Unit, so there would be 10
Complexes and 10 Remote Unit, for a total of30 TTY/TDD devices required.
13
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MIC 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007·3002
(602) 542·1172 PHONE
(602) 364·3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31,2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 58. General: Please provide Information as to the number of outside phones
which have enclosures, by Department facility. Please indicated type of
enclosures installed
)
)
Answer:
660 Outside Phones have Model L31 enclosures.
Question 59.
General: Please clarify if AZ DOCS will allow for the Contractor to charge
the called parties a LEC/CLEC billing fee for billing of the called party
collect calls via a LFC/CLEC. Ifso, will this fee be used in the cost of calling
evaluation? Also state how this fee, if allowed, is calculated into the
commissionable gross revenue.
Answer:
The Department will not allow for the Contractor to charge the called parties
a LEC/CLEC billing fee for billing of the called party collect calls via a
LEC/CLEC.
Question 60.
General: Please clarify how the overall commission percentage and the
amount to be paid up front yearly are evaluated.
Answer:
The Department will evaluate the Offeror's cost and commission program as
identified in the RFP. The points or percentages arc determined internally
for the evaluation of the proposed offers and will be public record once a
contract is awarded.
Question 61.
Gencral: Given that per call camp (PCC) fees do not apply to inmate calling
since there are no other carrier options or payphone owners other than the
Contractor; please clarify if AZ DOC will allow Contractors to charge such
per call camp fees. If so, will this foe be used in the cost of call evaluation
and how is a Contractor to reflect such fee in the Fee Schedule? Also state
how PCC, if allowed, is calculated into the commissionable gross revenue.
Answer:
The Department will allow Contractors to charge a per call camp fee. This
fee will be included in the cost of call evaluation. The per call camp fee
will be included as commissionable gross revenue.
Question 62. 2.4.3.37 and 38: Please consider changing this requirement to 15 minutes.
Equipment necessary to provide the requested 1 hour operation is very
14
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
expensive to purchase and maintain and is rarely if ever required and
impacts the end user cost.
Answer:
The Department will change the requirement to 15 minutes.
Question 63. 2.7.3.6
)
The Contractor is allowed to re-use existing station cabling
installed at each of the Department facility for the inmate
telephones once it has "tone and tested" each cable run to ensure
that the station cable is capable of supporting the new inmate
telephones. In cases where the existing cable is re used, the
Contractor will re-terminate and label the station cabling at the
cross connect (main/intermediate distribution frames) to ensure
that all cabling is identified correctly and tenninated in such a
way to simplify future maintenance. In cases where existing
station cabling cannot be used, the Contractor will install new
station cabling (Category 5e minimum) at no cost to the
Department. Any new cabling must include required wall plate,
cross connection, patch cords, etc. as required by the Contractor
and the Department to ensure proper operation of the inmate
telephones.
During the site inspections cabling was identified as sub standard at various
DOC facilities. Where cable is identified as sub standard wilt the contractor
be responsible for upgrading all cable imd station wiring to standard or will
AZ DOC replace cable/wiring prior to install?
Answer:
)
Where cable is identified as sub standard available the Department fiber
cablc should be used. If fiber cable is not available the Department will be
responsible for upgrading the cable/wiring prior to installation. During the
site visits there were two (2) sites identified that had sub standard cable,
ASPC-Tucson, Santa Rita Unit and .ASPC-Florence, CentFaI Unit. The
Department is in the process ofinstalling new fiber cable to the Yard Control
Offices at the Santa Rita Unit to support inmate phone system. The
Department is in the process of installing new fiber cable to each housing
unit at ASPC-Florence Central Unit. These efforts should be completed in a
few months.
15
. SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADlvIINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 64. Page 57, Scope of Work 2.4.10.1.2.4. Our understanding is the State is
requiring the incoming Contractor provide cordless telephone service in the
Special Management Units. The language states the inmate must not have
access to the dial pad. We are not aware of a cordless handset without a dial
pad, however is it the intent of the State that the handset dial pad be disabled
and all inmate calls using a cordless phone must first be dialed by DOC staff
from the base station?
Answer:
)
Section 2.4.10.1.2.4 will be modified to state that the inmate will have access
to the phone dial pad.
Question 65 .. Page 57. Scope of Work 2.4.10.1.2.4. In DOC locations where an electrical
outlet is not available for the cordless base station transformer will the State
provide that electrical outlet?
Answer:
The Department will provide electrical outlets where required at all locations.
Question 66. Attachment #5, Current Inmate Capacity and Required Phone Type. There
seems to be several errors in the amended document passed out in Pre Bid
Meeting. ASPC Douglas list 79 total phones, but 146 pedestal phones, 100
wall mount phones and 8 cordless phones. Additionally, the document shows
24 pedestal phones at Phoenix West. Our survey information indicates there
are 25 wall mounts. Please confirm.
)
Answer:
The Department has revised Attachment #5 and included at the end of this
Solicitation Amendment as Attachment #5A.
Question 67.
Attachment #5~ Current Inmate Capacity and Required Phone Type. Would
the new IPS provider be able to reduce the number of pedestal phones at ASP
Globe to a number that is more in line with the overall DOC inmate to phone
ratio (28: I)? '
Answer:
The Department has no problem with reducing the phones at ASP-Globe to
equal a maximum ratio of 25 inmates per phone.
Question 68.
Page 53, Scope of Work 2.4.10. Would the State specify the length of atmor
cord for the handsets to be installed on the standard outside/inside fixed
location phones?
16
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MIC 55303
CONTRACTS ADMlNlSTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Answer:
22 inches, unless the phone is for use with handicapped/wheelchair bound
inmates.
Question 69. Page 50, Scope of Work 2.4.8. Would the State specify how it will access
archived tape recordings from the Dictaphone system when it is replaced
with the new IPS system?
)
Answer:
The contractor will need to provide a Dictaphone unit at a centralized
location for a minimum period of 6 months for the Department investigator
use.
Question 70.
Attachment #8, Requested Changes to Existing Phone Set-Up at Department
Locations. Would the State allow the new IPS provider to exclude the
requested work from the 120 day cutover timeline and perform the required
changes after all DOC sites have been cut over to the new system?
Answer:
Yes.
Question 71.
Attachment #8, Requested Changes to Existing Phone Set-Up at Department
Locations. ASPC Yuma has requested four additional phones for the
Cheyenne Unit, two pedestal phones in the North Yard and two pedestal
phones in the South Yard. Who is responsible for pouring the additional
concrete to expand the current "hardscape" area for this expansion?
Answer:
The Department is responsible for all non-phone modifications.
Question 72.
Site Survey, ASPC Phoenix. Would the State DOC allow the IPS system to
reside in the phone trailer where the administrative telecom switch is
located? If so, would the DOC provide a dedicated electrical circuit for said
system?
Answer:
The Department would prefer that the IPS system at ASPC-Phoenix resided
in the phone trailer, and will provide electrical circuits as needed.
Question 73. The response times written in the RFP seem to contradict themselves. On
page 67, 2.4.18.1.4.1 it states if a routine service is required, Tech Support
has up to four hours to respond, but if remote access to the system can not be
17
SOLICITATION AMENDMENT
ARlZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MIC 55303
CONTRACTS ADMINlSTRATION
PHOENlX, ARlZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
acomp 1ished, then a qualified service technician has 12 hours to be at the site
for repairs. On page 68, 2.4.18.1.4.2 it states that if remote access fail., then
a qualified service technician has 6 hours to be at the site for repairs. Which
is correct?
Answer:
Tech Support has 4 hours to respond via remote access, and 6 hours after the
initial response to have a technician on site if remote access cannot resolve
the problem. This section is being rewritten.
Question 74.
What is the DOC's requirement for on-line storage for call detail records and
recordings?
Answer:
The Department requires that a minimum of sixty days worth of recordings
be on-line. Any archived recordings and records will have to be verified in
the Department's possession before taking that information off-line.
Question 75. It is our understanding vendors can be on more than one bid in a sub
contractor role and can bid once on a prime bid. Will the DOC confirm these
options?
)
Answer:
Yes. Any vendor can subcontract with another vendor. This would not be
considered a multiple bid.
Question 76.
How much performance bond is needed? Is this amount a calculation based
on the requirement of 100% performance and 100% payment bond?
Answer:
100% of value of the contract for the total term. The term identified for this
solicitation is 7 years.
Question 77.
Attachment 8, Requested Changes to Existing Phone See-Up at Department
Locations. ASPC Eyman has requested eight additional cordless phones for
SMU 1. Would the State DOC explain how SMU 1 is set up for phones
service now and how SMU I would like to configured based on the request
to add phones?
Answer:
SMU 1 has 16 runs. Currently 2 runs have no phones, 4 runs have I phone
and 10 runs have 2 phones. SMU 1 would like to have two phones per run.
18
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31, 2006
PLEASE NOTE:
)
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 78.
Attachment 8, Requested Changes to Existing Phone Set-Up at Department
Locations. ASPC Eyman has requested additional cordless phones for
Rynning Maximum. Wonld the State DOC explain how Rynning Maximum
is set up for phones service currently and how Rynning Maximum would like
to be configured based on the request to add phones?
Answer:
Rynning Maximum is asking for four additional cordless phones, one for
each pod (two per control room). To clarify, all Rynning housing units would
be set up the same way, for a total of 16 cordles.s phones in this unit.
Question 79. Also, Rynning is an intake unit and the inmates do not have access to the
outside inmate telephones. Can those phones be removed to accommodate
the additional cordless phone request?
Answer:
No, the Rynning outside phones cannot be removed at this time. If use and
revenue is insufficient after the cordless phones are in place, then they can
be removed and used elsewhere
Question 80. Attachment #5, Current Inmate Capacity and Required Phone Type. ASPC
Tucson list one cordless inmate phone at St. Mary's Hospital. How is this
phone fed from the current ASPC Tucson inmate telephone system? Is this
remote medical site required to have a monitoring phone? What is the
address of this hospital?
)
Answer:
The inmate phone at St. Mary's Hospital is fed via a leased Qwest line back
to the ASPC-Tucson imnate telephone system. It is required to have a
monitoring phone. The address of St. Mary's Hospital is 1601 West St
Mary's Rd, Tucson.
Question 81.
Will the State provide for use by the vendor state owned fiber strands at AZ
DOC facilities, where available, for the extension of the IPS inmate phone
stations? Ifso, will the vendor be able to use those strands for throughout the
length of the contract?
Answer:
The Depmiment will make available state owned fiber strands for the
extension of the IPS inmate phone stations and the vendor will be able to use
those strands throughout the length of the contract.
19
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MIC 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31, 2006
PLEASE NOTE:
)
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 82.
Who is the Commissary provider? If the system is an in-house system, is the
same system in use at all facilities?
Answer:
Keefe, PC Commissary Network LLC is the commissary provider at all but
Phoenix West and Florence West Private prisons. They provide an in-house
commissary.
Question 83.
Who is the Jail Management System provider? If the system is an in-house
system, is the same system in use at all facilities?
Answer:
The Department uses an in-house system referred to as the Arizona Inmate
Management System (AIMS), which is used by all facilities.
Question 84.
How many computer workstations will require access to the Inmate Phone
System? Where are they located? How many of these workstations do you
want the Inmate Phone System Contractor to provide?
Answer:
Location
)
Apprx # of
Workstations
Users
ASPC-Lewis
40
4 Complex 1&1/36 COs
ASPC-Tucson
46
4 Complex Inv/42 COs
ASPC-Eyman
34
4 Complex Inv/30 COs
ASPC-Florence
34
4 Complex Inv/30 COs
ASP-Picacho
8
2 Complex Inv/6 COs
ASPC-Douglas
30
4 Complex Inv/30 COs
ASP-Papago
8
2 Complex Inv/6 COs
ASPC-Safford
22
4 Complex Inv/I8 COs
ASP-Ft Grant
8
2 Complex Inv/6 COs
ASPC-Phoenix
40
4 Complex Inv/36 COs
ASP-Globe
8
2 Complex Inv/6 COs
ASPC-Winslow
22
4 Complex Inv/18 COs
20
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W ..JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
ASP-Apache
8
2 Complex Inv/6 COs
40
4 Complex Inv/36 COs
8
2 Complex Inv/6 COs
ASPC-Yuma
22
4 Complex Invll8COs
Florence West
8
2 Complex Inv/6 COs
Marana
8
2 Complex Inv/6 COs
8
2 Complex Inv/6 COs
8
2 Complex Inv/6 COs
40
Various Phoenix
Locations
ASPCPerryville
SACRC
Phoenix West
Kingman
)
Central Office
Total
,
450
The Department does not require computer workstations for Complex
Investigators or Correctional Officers, however, the contractor will be
required to provide their systems administrators with workstations. The
system should allow for the Department central point to control access to the
system.
Question 85. Attachment #3, titled "Management Criteria", describes a new program to
encourage and reward good behavior. What is the timeframe for
implementation of this new phone management program? What does the
term "Close" mean, and how long will inmates stay in this category?
Answer:
It is anticipated that the "Earned Incentive Criteria" will be implemented
sometime in 2007. The term "Close" is a classification similar to the old
classification of security level 4 on a scale of (I thru 5).
Question 86.
"Scope of Work" sections 2.4.17.6 and 2.4.17.7 and 2.4.2 require the
Contractor to replace components regardless of cause, including inmate
vandalism or riots. Will the State agree to notify the Contractor when such
acts occur and to cooperate in eliminating the problem?
Answer:
Yes.
)
21
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MIC 55303
CONTRACTS ADMlNISTRATION
PHOENIX, ARIZONA 85007·3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 87.
"Scope of Work" 2.4.8.12 says "the Contractor must retain ownership of the
recording equipment". In some cases, there are financial advantages to
leasing equipment. Is it the intention of the State to prohibit the Contractor
from leasing any equipment or to ensure that the Contractor does not transfer
control of the equipment to another for the duration of the contract?
Answer:
It is not the intention of the State to prohibit the Contractor from leasing any
equipment. However, it is our intent to ensure that the Contractor does not
transfer control ofthe equipment to another for the duration of the contract.
Question '88.
In "Scope of Work" 2.4.23.1. There appears to be some works missing from
this paragraph, Please clarify.
Answer:
2.4.23.1 should read as follows: The Contractor must describe, in its
response, the business continuity plans it has in place to minimize downtime.
Question 89. Attachment #1 requires a signature, however paragraph number 1 is
confusing. It would seem the State wants to prevent its employees from
receiving compensation from contractors, but this is not clear from the
language. Please modify the language or explain what is meant by this
paragraph?
Answer:
Attachment # J is being deleted from this RFP.
Question 90. "Scope of Work" 2.4.24.8 talks about adjusting commission if a successor
contractor is not able to phase-in service within 90 days. What is the State
looking for here?
)
Answer:
The Department is looking for an appropriate penalty that the contractor
would offer if the phase-in service is not completed within the agreed to 120
days. The 90 days stated in this question should be changed to 120 days.
Reference section 2.7.1 "Scope of Work".
Question 91.
"Special Terms and Conditions", paragraph 1.35.1, deals with the
Performance Bond and Insurance requirements following Contract award.
What is meant by the references to a "J 00% Statutory Payment Bond" and
a "100% Statutory Performance Bond". Does this mean J 00% of the annual
22
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MIC 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAl.
expected commission? What is the difference between the Payment Bond and
Performance Bond or are these references to the same thing?
Answer:
100% of value of the contract for the total term. The term identified for this
solicitation is 7 years. A copy of the Payment and Performance Bond fOTI11S
are being included with this Solicitation Amendment.
Question 92. We need to plan storage requirements for data and call recordings for each
site. Can you provide the number of calls and number of minutes for each
site? Are monthly figures available?
Answer:
The Department does not have this information.
Question 93. Uniform Terms and Conditions paragraph 2.9 on "Ownership ofIntellectual
Property" does not appear to apply to an Inmate Telephone Services
agreement. The doctrine of "work made for hire" usually applies to
employment relationships involving a single employer who hires an
employee or independent contractor to perform services on an exclusive
basis. Inmate telephone service vendors usually serve numerous correctional
facilities, none of whom would assert a priority or claim to the exclusion of
the others. Since this section does not apply to the nature of the relationship
contemplated, will the State remove this section from the RFP?
Answer:
This paragraph will remain as written in the RFP. This is a standard clause
in the Uniform Terms and Conditions approved by the Arizona Department
of Administration. Any exception to these clauses must be submitted by the
Offerors with their proposal.
Question 94. The "Uniform Terms and Conditions" paragraph 3.7 titled "Property of the
State" appears intended to protect the State's property rights with respect to
its own data. However, the language used could restrict the vendor's right to
obtain patents and copyrights on its own intellectual property. Will the State
revise the language to remove all references to computer programs, patents
and copyrights?
)
Answer:
This paragraph will remain as written in the RFP. This is a standard clause
in the Uniform Terms and Conditions approved by the Arizona Department
23
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNlSTRATION
PHOENlX, ARlZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
of Administration. Any exception to these clauses must be submitted by the
Offerors with their proposal.
)
Question 95.
"Uniform Terms and Conditions" paragraph 5.3 titled "Assignment and
Delegation" uses language that is very broad. The "assignment of certain
rights" and the "delegation of duties" are reasonable and necessary actions
in the normal course of business. Would the State be willing to revise the
wording of this section to make its intent more clear with respect to the
current RFP?
Answer:
This paragraph will remain as written in the RFP. This is a standard clause
in the Uniform Terms and Conditions approved by the Arizona Department
of Administration. Any exception to these clauses must be submitted by the
Offerors with their proposal.
Question 96.
In "Uniform Terms and Conditions" paragraph 7.1 there is a paragraph on
"Liens". Many companies lease equipment because there are certain financial
advantages that can translate into lower rates and higher commission. In
order to obtain such a lease, it is usually necessary to grant a lien to a
financial institution. This is a common business practice that should not pose
any risk or concern for the State. Does the State intend this section to be
construed in such a manner that it would prohibit the vendor from engaging
in any sort of lien even when it is a voluntary and mutually beneficial
business practice? Is the State trying to prohibit only certain types of liens
that might be adverse to its interests?
Answer:
This paragraph will remain as written in the RFP. This is a standard clause
in the Uniform Terms and Conditions approved by the Arizona Department
of Administration. Any exception to these clauses must be submitted by the
Offerors with their proposal.
Question 97.
In "Special Terms and Conditions" paragraph 1.13 titled "Multiple Awards"
it says the State may award contracts to multiple vendors. Since vendor
pricing is generally based upon winning the entire contract, would vendors
be permitted to reasonably adjust their terms in the event that mUltiple
contracts are awarded?
24
SOLICITATION AMENDMENT
...
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNISTRATION
PHOENIX, ARIZONA 85007·3002
(602) 542-1172 PHONE
(602)364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Propos;!1 Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Answer:
The Department's intent is to award a single Contract as stated in Special
Tenns and Conditions, Paragraph 1.14 Award.
Question 98. In the Indemnification Clause" of paragraph 1.24.1 of "Special Terms and
Conditions", would the State be willing to add the words "Covered by this
indemnity" to immediately follow the words "except for Claims arising"?
Answer:
This is standard clause and will remain as written in the RFP. Any exception
to these clauses must be submitted by the Offerors with their proposal.
Question 99.
Please verify the following ComplexeslUnits has inmates, but no phones to make
calls:
)
a.
b.
c.
Answer:
Phoenix - Reception and Q-Ward.
Eyman - Rynning Unit.
Douglas - Cochise Detention.
ASPC-Phoenix Reception and Q-Ward do not have any inmate phones.
ASPC-Eyman Rynning unit has 33 phones. ASPC-Douglas Cochise has 3
phones. The Department has revised Attachment #5 and included at the end
of this Solicitation Amendment as Attachment #5A.
Question 100. Please provide estimated inmate population by custody level for the
following Complexes/Units where custody level is shown as mixed in RFP
Attachment #5:
a.
b.
c.
Perryville - Santa Cruz Unit, Lumley Unit and Santa Maria Unit.
Douglas - Eggars Unit
Tucson - Cimarron Unit, Minors Unit, Santa Rita Unit and SMH
Answer:
Complex/Unit
Inmate
CalJacitv
Custody
Level
Santa Cruz Unit
770
Medium
Not Mixed
Lumley Unit
746
Maximum
Not Mix:ed
ExplanatioTl
ASPC-Perryville
)
25
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEF~'ERSON, MIC 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARlZONA 85007·3002
(602) 542·1172 PHONE
(602) 364·3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
586
Miltimum
Not Mi.;y;ed
200
Miltimum
Not Mixed
Cimarrolt Ultit
768
Mixed3!4
256=L3 & 512=L4
Minors Ultit
198
Mixed 4!5
132=L4 & 66=L5
Santa Rita Unit
770
Mixed2!3
257=L2 & 513=L3
SMH (St Mary's
Hosoital
29
Mixed 1-5
2=LJ, 4=L2, 8=L3,
12=L4.3=L5
Saitta Maria Ultit
ASPC-Dolll!las
E~.r~ars
Ultit
ASPC-Tucsolt
Question 101. Please provide inmate calling statistics (calls and minutes) by complex/unit
and for complexes/units having multiple custody levels include by inmate
custody level. Request the information for a period of no less than 6 months
calling.
Answer:
The Department does not have the calling statistics (call and minutes) by
complex/unit, or for complexes/units having multiple custody levels by
inmate custody level.
Question 102. Please provide phone availability information (i.e. times phones are available
for placing calls) by complex/unit; and for complexes/units having multiple
custody levels include by inmate custody level.
Answer:
Cllstodv Level
Times Available
Receotiofl
MlL"Y:imum
(No Calls (a) Allv Time)
Iflmate Worker
Minimum
(7:00AM -8:00PM)
B-Ward
Maximllm
(24 hOllr)
a-Ward
(No Calls (a) Allv Time)
Flamiltco-M (1, G, J)
Close
Close
Flalltellco·F (Ki
Close
(7:00AM -lO:OOPMi
Comolex/Ullit
ASPC-Phoellix
)
26
(7:00AM -IO:OOPM)
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31, 2006 .
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
AsoelllSPU
Medium
(7:00AM -8:00PM)
ASP-Globe
lVIinimum
(7:00AM - 8:00PM)
ASPC-Florence
Central Unit
Maximum
Medium
East Unit
)
North Unit
MinimullZ
South Unit
Medium
CB6
Maximum
ASP-Picacho
Minimum
(24 hour)
(7:00AM - 8:00PM)
(7:00AM - 8:00PM)
(7:00AM - 8:00PM)
(24 hour)
(7:00AM - 8:00PM)
ASPC-Eyman
Cook Unit
Medium
Meadows Unit
Medium
RVllllill1< Unit
Close
RVIIllinI! Unit
Maximllm
SMUI
Maximum
SMUll
Ma.:'dmum
(7:00AM - 8:00PM)
(7:00AM - 8:00PM)
(7:00AM -lO:OOPM)
(24 hour)
(24 hour)
(24 hour)
ASPC-Perryville
)
Complex Isolatioll
Maximum
Complex Detention
Medium
(No Calls (jiJ Allv Time)
(7:00AM - 8:00PM)
Complex BldI! 45
Mbzimum
(7:00AM - 8:00PM)
Santa Cruz Unit
Medium
(7:00AM - 8:00PM)
(24 hour)
Lumlev Ullit
Maximum
Minors Unit
Minimum
San Pedro Unit
Minimum
(No Calls (jiJAnv Time)
(7:00AM - 8:00PM)
Santa Maria Unit
Minimum
(7:00AM -8:00PM)
Piestewa Unit
Minimum
(7:00AM -8:00PM)
Santa Rosa Unit
Minimum
ASPC-Winslow
27
(7:00AM - 8:00PM)
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007·3002
(602) 542-1172 PHONE
(602) 364·3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Minimum
(7:00AM - 8:00PM)
Kaihah Ullit
Close
(7:00AM -lO:OOPM).
ASP-Apache
Minimum
(7:00AM - 8:00PM)
CDU
Maximum
(24 hour)
ADU
Maximum
Corollado Ullit
(24 hour)
ASPC-Yuma
Cheyelllle Ullit
Medium
Cocopah Ullit
Minimum
Dakota Ullit
)
Close
(7:00AM -8:00PM)
(7:00AM - 8:00PM)
(7:00AM -lO:OOPM)
ASPC-Lewis
Bachmall Ullit
Minimum
Bachman Detelltion
Unit
Ma.."CimuIH
Barchey Ullit
Medium
Morev Ullit
Close
(7:00AM - 8:00PM)
(24 hour)
(7:00AM - 8:00PM)
(7:00AM -lO:OOPM)
Maximum
(24 hour)
Stiller Red Unit
Met/bun
(7:00AM - 8:00PM)
Stiller Blue Ullit
Medium
Morev Detentioll Ullit
M {vciJ11:llln
Stiller Detelltioll Ullit
Bucklev Ullit
Rast Ullit
(7:00AM - 8:00PM)
(24 hour)
Close
(7:00AM -lO:OOPM)
Maximum
(24 hour)
ASPC-Safford
Minimum
(7:00AM - 8:00PM)
Medium
(7:00AM - 8:00PM)
Minimum
(7:00AM - 8:00PM)
Gila Unit
Minimum
(7:00AM - 8:00PM)
Maricopa Ullit
Minimum
(7:00AM - 8:00PM)
Medium
(7:00AM - 8:00PM)
Graham Ullit
TOllto Ullit
ASP-Ft Grallt
ASPC-Douglas
)
Mohave Unit
28
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Ef!f!ars Ultit
Miltimum
(7:00AM - 8:00PM)
ASP-Papaf!o
Minimum
(7:00AM - 8:00PM)
Maximum
(24 Itour)
Cimarron Ullit
Mixed 314
(7:00AM -IO:OOPM)
Echo Unit
Minimum
(7:00AM -8:00PM)
Medium
(7:00AM - 8:00PM)
Riltcolt Unit
Close
(7:00AM -IO:OOPM)
Minors Ullit
Mixed 4/5
(24 hour)
Sallta Rita Ultit
Mixed 2/3
(7:00AM - 8:00PM)
Winchester Unit
Medium
(7:00AM -8:00PM)
Cochise Detelttioll
Unit
ASPC-Tucson
Manzanita Unit
)
Catalina Unit
Minimum
(7:00AM -8:00PM)
Meditun
(7:00AM -8:00PM)
SMH
Mixed (J -5)
(24 Itour)
CDU
Miltimum·
(7:00AM -8:00PM)
Florence West
Minimum
(7:00AM -8:00PM)
Marana
Minimum
(7:00AM - 8:00PM)
Phoenix West
Minimum
(7:00AM -8:00PM)
Kingmal.
Minimum
(7:00AM -8:00PM)
SACRC
Privatized Prisolls
Note: Tltese are general usage times, inmates call request a pholte call privilege
llI.der special coltditiolts at other times.
)
Question 103. A Certificate ofInsurance is included in the RFP (page 86) and is included
in the Checklist of items that must be included in the Proposal (page 87 ofthe
RFP). However, "Special Terms and Conditions" section 1.35.1 states that
the fully executed Certificate ofInsurance must be submitted within ten days
of written notice of intent to award the Contract. Does the State intend that
the fully executed Certificate ofInsurance be included in the Proposal, or that
29
.
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MIC 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
the blank Certificate be returned with the Proposal and the fully executed
Certificate be submitted upon intent to award?
Answer:
)
A fully executed Certificate ofInsurance must be submitted upon the notice
of intent to award.
Question 104. "Scope of Work" section 2.4.3.9 says, "The Contractor must propose an IPS
that allows for all inmate telephones to be in use simultaneously." Could the
State please clarify what this means? By "in use", does the State mean all
inmate phones would actually be on a call at the same time? Most
correctional facilities never enconnter that level of demand. To provide the
system capacity for this without the cotTesponding usage to justify it would
be expensive and would restrict the Contractor's ability to offer higher
commission, lower rates, and other valuable services to the State.
Alternatively, by "in use" does the State mean that all inmate telephones
could be operational and available to make calls at the same time?
Answer:
In this section, the Department intended the term "in use" to mean that all
inmate telephones could be operational and available to make calls at the
same time
Question 105. Some ofthe current inmate telephonesare mounted on pedestals, and some
ofthe current inmate telephones have enclosures to reduce background noise.
Do the existing pedestals and enclosures belong to the State or do they
belong to the current inmate telephone service providers?
Answer:
The existing pedestals and enclosures belong to the current inmate telephone
service provider.
Question 106. Attachment #3 titled "Management Criteria" describes telephone privileges
for inmates by "phases" and security levels. We understand that this plan has
already taken effect and the procedures and phone privileges described
therein are currently in force. Would the State please indicate how many
inmates are in each phase of each security level?
.
)
Answer:
The new Management Criteria is not currently being used. It is anticipated
that the "Earned Incentive Criteria" will be implemented sometime in
Calendar Year 2007 after the contract has been awarded. The current
30
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNlSTRATION
PHOENlX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
. Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE· SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
classification with security levels I thru 5, will be used until the new
Management Criteria is implemented. Current Inmate Phone management
criteria is found in Attachment this document.
Question 107. In Attaclllnent #3 (page 96), Phase III of Minimum security specifies
"Unlimited Calls per week". Please clarify. Does this mean unlimited
duration and/or an unlimited number of calls?
Answer:
)
The term "Unlimited Calls per week" means unlimited number of 15 minutes
calls and restricted by the inmate's respective ten (10) authorized phone
number call list.
Question 108. Page 36, 1.35.1. Would the State accept a certified check or letter of credit
in lieu of the performance and payment bonds?
Answer:
The Department will accept a certified check or cashier check made out to
the Arizona Department of Corrections.
Question 109. Page 36, 1.35.1. For the performance and payment bonds, the 100% is a
percentage of what? For example, 100% of one year of commissions?
Answer:
100% of value of the contract for the total term. The term identified for this
solicitation is 7 years.
Question 110. Will the State consider multiple bids? In other words, is it possible to submit
a proposal as the "Prime" on one bid and be a "sub-contractor" to another
vendor on their proposal?
Answer:
)
Yes. Any vendor can submit a proposal as the prime and be a subcontractor
with another vendor. This would not be considered a multiple bid.
Question Ill. Page 18
9.4
Termination for Convenience. The State reserves the right to
terminate the Contract, in whole or in part at any time, when in the
best interests of the State without penalty or recourse. Upon receipt
of the written notice, the Contractor shall stop all work, as directed
in the notice, notify all subcontractors of the effective date of the
termination and minimize all further costs to the State. In the event
31
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
ProDosal Due Date: July 31,2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
oftennination under this paragraph, all documents, data and reports
prepared by the Contractor under the Contract shaH become the
property of and be delivered to the State upon demand. The
Contractor shall be entitled to receive just and equitable
compensation for work in progress, work completed and materials .
accepted before the effective date of the termination. The cost
principles and procedures provided in A.A.C. R2-7-701 shall apply
Will State consider eliminating this condition? It is anticipated that there
will be substantial costs to provision the system and those costs may not be
fully amortized until the final contact year. Tennination for Cause is
certainly appropriate and there are no objections to this clause.
)
Answer:
This paragraph will remain as written in the RFP. This is a standard clause
in the Unifonn Tenus and Conditions approved by the Arizona Department
of Administration. Any exception to these clauses must be submitted by the
Offerors with their proposal.
Question 112. Page 23.1.13 and Page 37. 2.1
Please review the following RFP items;
)
1.13
MUltiple Awards
1.13.1 In order to assure that any ensuing Contracts will allow the
Department to fulfill current and future requirements, the
Depmiment reserves the right to award Contracts to multiple
companies. The actual utilization of any Contract will be at
the sole discretion of the Department. The fact that the
Department may make multiple awards should be taken into
consideration by each Offeror.
2.1
OVERVIEW
2.1.1 The Arizona Department of Corrections (Department) is
soliciting a qualified Contractor to provide
telecommunication services and equipment, to ensure that
inmates in prison, pre-release and work release facilities are
provided access to public telephones subject to limitations
and restrictions necessary to safeguard the security and order
32
ISOLICITATION AMENDMENT
ARIZONA
DEPARTlVillNT OF CORRECTIONS
1601W. JEFFERSON, MIC 55303
CONTRACTS ADMlNlSTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31,2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
ofthe facility, and to protect the public from unwanted inmate
calls. This RFP will establish a single contract for the
implementation and operation of a turnkey inmate telephone
system with integrated recording and monitoring capabilities
to meet CutTent and future legislative requirements.
2.1.2
The Department intends to enter into a contract with a single
Contractor who will provide complete logistical support,
ongoing operation, and maintenance of the inmate
telecommunications system/services for 20 correctional
facilities.
2.1.3
This RFP is expected to result in the award of a single
contract with the Contractor who best meets the stated
requirements and provides competitive prices for inmates,
inmate families and friends. The proposed solution is for a
turnkey system to include, among other things, installation,
maintenance, telephones, communications, enclosures, panel
and such other equipment or materials necessary to replace
the current inmate telephone system/services.
There is an apparent conflict between these sections pertaining to the award
of contract to a single contractor or to multiple contractors. Please clarify the
intent of the State.
Answer:
The Department's intent is to award a single Contract as stated in Special
Terms and Conditions, Paragraph 1.14 Award.
Question 113. Page 36
1.35
)
Payment. Performance Bond and Insurance
1.35.1 Successful vendor will be required to submit a fully executed
100% Statutory PaymentBond. 100% Statutory Performance
Bond and Certificate of Insurance within ten (10) days
written notice of intent to award this Contract.
Please clarify if the State requires a 100% Statutory Payment Bond and a
100% Statutory Perfonnance Bond. Or, are these intended to be one in the
33
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MIC 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
same? Also, what does the State expect the Bond amount to be predicated
on (e.g. anticipated first year's commission estimate)? Due to the anticipated
amount, will the State consider extending the timeframe to 20 days after
award?
Answer:
)
100% of value of the contract for the total term. The term identified for this
solicitation is 7 years. Payment, Performance Bond and Insurance must be
submitted upon the notice of intent to award.
Question 114. Page 47,2.4.5.1. Page 61. 2.4.12.4: Page 71, 2.4.25.1
2.4.5.1
The Contractor must propose an IPS that can be administered by
a Contractor's Centralized Administrator or the Department
personnel.
2.4.12.4
The Contractor must describe, in its response, what system
administration functions are available with the proposed IPS(i.e.,
new account entry, account/record modification, account
deletion, etc.).
2.4.25.1
The Contractor is required to provide full time (40 hours per
week minimum) System Administrators dedicated to the
Department for the term of this contract. The number, location,
and method of operation must be described by the Contractor.
Does the State expect an on-site administrator or can administrative functions
provided by the vendor be managed remotely? Does the State expect a
certain number of System Administrators?
Answer:
)
This has been dealt with in question set 2, number 17. DOC does not require
a specific number of Administrators. The offerors proposal should include in
their recommendation how many administrators are required to support their
solution.
The answer to this question depends on the proposed solution; the intent of
the RFP is to transfer data between computer systems in order to minimize
the need for System Administrators working at the Prisons.
34
SOLICITATION AMENDMENT
ARIZONA·
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006 .
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 115. Page 43 Item 2.4.3.37.2.4.3.38, and 2.4.3.39
These sections on page 43 are all concerned with the provision of UPS
equipment. Sustaining all of the IPS features and functions (including
recording) for a minimum of one hour would require a UPS of considerable
size and expense, In general terms, a UPS is intended to supply power to·the
system for a short time;
1. Until commercial power is re-established
2. Until back-up generator power is established
3. Or, barring the establishment of commercial or generator power, the UPS
is designed to supply battery power long enough to allow the system to
facilitate a managed shut down of calls in progress and save all data on
the system before powering down pending the re-establishment of
commercial or generator power.
)
Does the State intend to supply back-up (generator) power to the IPS? Is the
State aware ofthe physical size of a UPS capable of sustaining the complete
IPS for one hour? Is the State prepared to provide the physical space at all
facilities that such UPS would require?
Answer:
The Department will change the requirement to 15 minutes.
Question 116. Page 63 and 64 Item 2.4.16 Training
Following initial installation and training on-site, will the State accept
additional training via web-based video conferencing to allow multiple sites
and employees to be trained at one time? Doing so would save DOC
employee time and expense and allow training to be updated more
frequently.
Answer:
The Department will accept web-based video conferencing training where the
sites have the equipment to do so, with the proviso that if the training is
insufficient from the Department's viewpoint, that on-site training would
then be available,
,)
35
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MIC.55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542·1172 PHONE
(602) 364·3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 3 I, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 117. Page 49
2.4.7 General Operational Requirements
2.4.7.1
The Contractor must describe, in its response, the network
of services required to support the proposed IPS, (i.e.,
ISDN, 56Kbps Circuit, Tl, etc.).
2.4.7.2
The Contractor must describe, in its response, how it will
address instances of inadequate outside network plant
facilities at the Department facility to ensure that the
proposed IPS is implemented according to the installation
schedule agreed to by the Department.
Please explain your reference on page 49 to "inadequate outside network
plant facilities at the Department facility". Is this the cabling provided by the
LEC or owned by the State?
)
What infrastructure work will the State· do to enable the successful
implementation of a new system? Who is the State contact for Information
Technology (IT) and Infrastructure? May we speak to these people? This
would greatly assist in correctly assessing the true cost to provision the IPS.
Is it possible to obtain the State's budgeted long range plan, specifically to
identify any expansions or new construction that may be contemplated over
the contractterm?
Due to the age and condition of the facilities, and tlieir location, it is
anticipated that there may be insufficient outside plant facilities at some sites
to support the bandwidth requirements needed to provide the centralized
system the State is looking for. If there are facilities that can not be
connected to the centralized system as a result ofthis bandwidth problem, is
the State willing to work with the successful vendor to design an alternative
solution?
Answer:
)
This is the cabling provided by the LEe.
Where cable is identified as sub standard available the Department fiber
cable should be used. If fiber cable is not available the Department will be
responsible for upgrading the cable/wiring prior to installation. During the
36
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlN1STRATION
PHOENlX, ARlZONA 85007·3002
(602) 542·1172 PHONE
(602) 364·3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
site visits there were two (2) sites identified that had sub standard cable,
ASPC·Tucson, Santa Rita Unit and ASPC·Florence, Central Unit. The
Department is in the process of installing new fiber cable to the Yard Coritrol
Offices at the Santa Rita Unit to support inmate phone system. The
Department is in the process of installing new fiber cable to each housing
unit at ASPC-Florence Central Unit. These efforts should be completed in a
few months.
State contact for Information Technology (IT) and Infrastructure wiIl not be
available for discussion until after the contract is awarded.
There are no budgeted long range plans to expand current facilities or for
new construction.
)
Yes, after the contract is awarded. The Offeror's solution must identify the
required bandwidth and assumptions made regarding bandwidth, in their
respective proposal.
Question 118. Page 50
2.4.8.5 The call recording system proposed by the Contractor must be
capable of storing a minimum of five current years of inmate call
recordings.
Due to the anticipated storage ofthis amount of call recordings will the State
accept alternative methods of storage/retrieval, as long as the solution meets
or exceeds the 5 year requirement?
Answer:
Five (5) years of content must be available in an indexed format and made
available to DOC without charge. The recordings could be archived on a CD
or DVD as long as they are indexed to allow for quick retrieval.
Question 119. Page 54
2.4.10.1.1.4
)
The Contractor is responsible for reimbursing the Department
for any "construction" costs incurred to facilitate the
installation of the inmate telephones.
Please define "construction" costs. For instance, if the facility wants to add
phones to a specific area but said area does not allow for the installation due
37
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MIC 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR· PROPOSAL.
to wall condition or lack of foundation, who is responsible for the costs to
build out the wall or put in a foundation? Typically those costs are assumed
by the customer. Once the location is made suitable for installation your
vendor would complete the wiring and install the set.
Answer:
The Department will assume the work and costs associated with yard
construction, such as foundations, concrete and walls.
Question 120. Page 54
2.4.10.1.1.2 oftheRFP states that "All Inmate Telephone Equipment must
be of new manufacture".
If the existing equipment including enclosures, sets, pedestals, cut-offkeys,
and Melco monitoring equipment are in good condition can they be reused
or sold in place to the selected IPS provider?
)
Answer:
The proposal must be based on replacing all equipment with new
manufactured telephone items and/or equipment. Once that proposal has
been identified the Offeror may identify those specific items and/or
equipment that they determine to be in good working condition, and the cost
differential associated with each specific item and/or piece of equipment, if
used in the stead of, new manufactured items and/or equipment. It must be
shown how this differential would affect commissions, cost of phone calls,
and the benefit to administrative and manageability of the system. The intent
is to use the cost of new manufactured items and/or equipment as a baseline,
and then compare the inclusion of used items and/or equipment with the
baseline and identify the benefit of used items and/or equipment.
Question 121. Page 58
2.4.10.1.4.4 of the RFP states: "The Contractor must provide adequate
TDD/TTY or suitable devices to each of the Departments facility".
How many TDD/TTY devices does the DOC consider "adequate" at each
facility?
)
Answer:
The Department is requiring 2 TTY/TDD devices per Complex, and 1 per
Remote Unit. Privatized are considered a Remote Unit, so there would be 10
Complexes and 10 Remote Unit, for a total of30 TTY/TDD devices required.
38
SPLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. .JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31, 2006
PLEASE NOTE:
)
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 122. Page 77
2.7.1 One Contractor will be selected to enter into a written contract as a
result of this RFP with the selected Contractor to begin providing
services no later than 120 days after execution of a written contract.
The proposal must include an implementation plan describing the
tasks and activities.to be completed and their timeframesl milestones
prior to the start of services. The implementation plan is to detail
how the Contractor would satisfy the RFP' s requireme~ts regarding
the installation, operation and maintenance of an inmate phone
system with monitoring and recording capabilities, such that ea«h
issue addressed would be complete and detailed enough to assure the
Department of the Contractor's understanding and capability to
perform the cited requirements, and to substantiate that the IPS will
be fully operational within the timeframe stated after execution of the
written contract.
It is anticipated that the complete installation will exceed 120 days. This is
due to the scope, location, and networking limitations in addition to
anticipated infrastructure upgrade requirements. Invariably issues become
uncovered when working directly with the facilities that are unknown today
and were not uncovered during the site visits. Will the State accept a plan
that is longer than 120 days if said plan includes the level of detail noted
above?
Answer:
The proposal must provide a detailed implementation plan that does not
exceed 120 days and offer an appropriate penalty if the plan is not met.
Where unanticipated issues are identified, they will be dealt with at the time
of discovery and arbitrated at that time. Once the 120 day implementation
plan baseline has been identified the Offeror may identify a longer
implementation plan that specifies a specific timeframe and the cost
differential associated with the longer timeframe. They must also specifY an
appropriate penalty if the longer plan is not met. The intent is to ensure that
the implementation of the new inmate telephone system is accomplished as
quickly as possible and does not go on indefinitely.
)
39
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlN1STRATION
PHOENlX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 123. Page 78, 2.7.3.1 and Page 79. 2.7.3.9
2.7.3.1 The Department is presently utilizing an IPS provided by Globe
Tel*Link Corporation (GTL).
It is therefore of the utmost
importance that the Contractor address the issue oftransition from the
existing system to the new IPS at all Department locations. The
Depaltment realizes that some "down time" will occur during this
transition but the Contractor must propose an implementation plan
that reduces this "down time" and allows for a smooth progression to
the new system. The amount of estimated down time must be state.
2.7.3.9 The Contractor must transfer the current IPS database information
in<;luding inmate profiles (PINs) and call records to the new system.
The Contractor must state, in its response, how this will be
accomplished and what is required of the Department to facilitate this
transfer of information.
)
Implementation planning for everyone, with the exception ofthe incumbent,
will be highly dependent upon the incumbent's ability to meet certain
timeframes. In other words, our plan can include what we would consider to
be reasonable transition but the incumbent may be unable (not to be
construed as unwilling) to meet the dates. What is the State's position?
The transfen'ing of current database information, specifically call records,
between disparate systems may be impractical, perhaps even impossible.
Typically a vendor can export certain information, such as PINS, attorney
numbers, current blocked number tables, etc. What is not generally done is
he full transfer of profiles or call records. For the State's purposes, please
define the level of detail or provide an example of an inmate profile and call
record (redacted, if necessary) it expects to be transferred.
Answer:
)
The Offeror must consider the potential of the incumbent not being capable
of meeting celtain timeframes in their respective proposal. Once the contract
has been awarded the Department would expect the successful contractor to
negotiate with the incumbent, if that is necessary, to remove equipment, sell,
or lease, in place equipment, until it can be removed. If the incumbent does
not have the ability to meet certain timeframes, then the Department will
consider the equipment abandoned and will remove the equipment to meet
40
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007·3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
the timeframe required. The equipment will then be disposed of by the
Department.
The Department would expect that the Offeror would identify in their
respective proposal the information they deem crucial to the management of
their solution and the data that would need to be transferred from the old
system.
)
Question 124. Page 83
3.2.1 The successful Contractor will demonstrate in their proposal their
method to maximize the commission to the Depmiment at the same
time minimizing costs to inmates and families. As a guideline, the
Depaltment currently receives a commission of approximately $4
million dollars annually, base on a commission rate of 52% of the
Gross Revenue generated from the existing contract.
The
approximate current phone rates to inmates and families shown in
Attachment #6, Current Call Rates.
Please provide a detailed breakdown of the prior 12 months or complete 2005
report of the gross revenue, by call and payment type (e.g. collect, prepaid,
debit, local, international, etc) by facility. Is the State receiving 52%
commission on all revenue Local, IntraLATA, InterLAT A/Intrastate,
Interstate, and International calls?
Answer:
The Department does not have a detailed breakdown of the prior 12 months
or a complete 2005 report of the gross revenue, by call and payment type by
facility.
Yes, the Department believes that the State is receiving 52% commission on
all revenue Local, IntraLATA, InterLATAIIntrastate, Interstate, and
International calls.
Question 125. The following questions are associated with the recently completed site
visits:
)
Each control room with the exception of the new Kingman facility has
manual "cut-off' switches to tum off phones within view of the officers.
Will computer controlled cut-offbe acceptable for this purpose, or will these
41
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNlSTRATION
PHOENlX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31,2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
manual cut-off switches remain a requirement? If manual cut-off switches
remain a requirement, will the State or the current vendor be installing
infrastructure (conduit, wiring) at the Kingman facility for the installatioh of
manual cut-off keys?
Answer:
)
Computer controlled cut-off switches would be acceptable.
Question 126. Monitoring capabilities are currently required at each control room where
inmate telephones can be observed by correctional officers. The current
equipment utilized to perform this function is obsolete and not replaceable.
This monitoring could be performed utilizing State provided computers
(sufficiently equipped and connected to the internet). Is the State willing to
explore this option and provide the computers to allow for it?
Answer:
The Department is willing to explore this option.
Question 127. Define "telephone cabling" as to what type, pair count and gauge. Is the
Contractor required to provide this cabling and wiring from IDF to station at
all current and future inmate telephone locations?
Answer:
Cabling is owned by the Department and will be taken care of by the
Department.
Question 128. Will the Fiber to the control room at Tucson (Wilmont Santa Rita Unit) be
available for the inmate telephones before platform replacement?
Answer:
Yes.
Question 129. What is your standardized handset cord length? If this length is different by
facility please provide those specific lengths requested by facility.
Answer:
)
The standardized handset cord length is 22", unless the telephone is a
handicapped station.
Question 130. During the site visits, on site DOC contacts requested telephone sets that did
not match the RFP requirements, i.e., speaker phones, 2500 sets, trimline
sets, and cordless phones. Will vendors be required to provide sets not
outlined in the RFP?
42
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Answer:
No.
Question 131. Florence Central unit stated they wanted additional jacks on floors where
there is currently no wiring. The RFP does not include this request. Will the
DOC have this wiring in place prior to the installation of the new system?
Answer:
Yes.
Question 132. Can phones that are experiencing minimal or no usage be moved to other
locations or removed completely if the vendor can show verifiable data that
the phone(s) are not being used?
)
Answer:
Yes, only after the contract has been awarded and the Department agrees
with the recommendation. The Offeror's proposal must be based on the
current placement of phone specified in the RFP, with the exception of ASPGlobe. The Department has no problem with reducing the phones at ASPGlobe to equal a maximum ratio of 25 inmates per phone.
Question 133. Will the DOC provide infrastmcture (house cable, conduit, concrete
platforms, etc.) for any inmate phone location requested after contract
signing that is not currently in service?
Answer:
Yes.
Question 134. Phone totals for individual sites differ from figures provided in the RFP.
Will the phone totals be corrected or inmate phones added or removed to
comply with the RFP amounts?
Answer:
The RFP phone totals have been modified to reflect the phone inventory.
The Department has revised Attachment #5 and included at the end of this
Solicitation Amendment as Attachment #5A.
Question 135. Will the inmate telephone system selected be installed at all sites, including
the privately owned prisons, and will the system requirements be identical for
those facilities?
)
Answer:
Yes.
43
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 136. In Tucson there is currently a special circuit connecting St. Mary's Hospital
to the Wilmont facility - will the vendor need to continue providing this
circuit?
.
Answer:
Yes.
Question 137. There are pay telephones for visitor use at several DOC facilities. Is there a
requirement to continue providing pay telephones at those locations by the
successful vendor?
Answer:
)
No.
Question 138. At EymaniRynning please provide the telephone circuit path from MPOP to
CDU.
Answer:
The current inmate phone telephone circuit path travels via copper to the
administration building phone room, then via copper to the CDU building.
The Department has a remote PBX unit at Rynning, so the copper use
between Rynning and the MPOP is minimized. Fiber has been run between
the MPOP and Rynning, also from the Rynning administration building to
the housing units, a fiber line from the administration building to the CDU
building is made available.
Question 139. At Picacho the State phone cable regularly fails. A work order was issued
by the State to have it replaced, however the release of this RFP caused that
work to be delayed indefinitely. Is the DOC going forward to complete work
on the phone cable at Picacho? Also, please provide the phone circuit path
a Picacho.
Answer:
The copper cabling is failing between the DMARC and the Department PBX
trailer. This is in the process of being replaced, and will be made available
for the inmate phone system.
Question 140. At Cimarron Unit the copper is failing. Will the copper be replaced? Is fiber
available to all housing units?
)
Answer:
Fiber has been pulled to all housing units. The Depatiment does not intend
to replace the copper cabling going to the housing units.
44
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX'
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 141, At Tucson Wilmont/Echo Units the copper cable is bad between yard control
and building 8. Will the DOC replace this copper prior to the new inmate
pone system install?
Answer:
The Department is presently replacing this cable with a fiber line,
Question 142. To accommodate fiber and cordless usage will the DOC be providing both
copper and fiber?
Answer:
)
The Department will provide fiber where possible, and copper only where
fiber is not available.
Question 143. On new construction or remodels will the DOC be providing both copper and
fiber?
Answer:
The Department will provide fiber to the building on new construction or
remodels, and copper only from that point to the phone.
Question 144. At Florence West the copper "house" cable to building 3 has failed. As this
is one of the privately operated facilities, is the State or the private prison
owner responsible for maintaining orreplacing cable at this facility? Will the
State commit to making sure this cable is replaced prior to the installation of
the new inmate phone system?
Answer:
The Department will insure that the cable is replaced prior to the installation
of the new inmate phone system.
Question 145. Is it the DOC's position that the IPS Contractor will be responsible for
repairing or replacing existing cable including conduit from the MPOP to the
inmate phones? Would this include cabling between buildings and house
riser cable?
Answer:
)
The Department will be responsible for cabling inside the prison. Where
cable is identified as sub standard available the Department fiber cable
should be used. If fiber cable is not available the Department will be
responsible for upgrading the cable/wiring prior to installation. During the
site visits there were two (2) sites identified that had sub standard cable,
ASPC-Tucson, Santa Rita Unit and ASPC-Florence, Central Unit. The
45
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MlC 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Department is in the process of installing new fiber cable to the Yard Control
Offices at the Santa Rita Unit to support inmate phone system. The
Department is in the process of installing new fiber cable to each housing
unit at ASPC-Florence Central Unit. These efforts should be completed in a
few months.
Question 146. The State purchased" Adtran" equipment to support inmate phones over fiber
at Piestewa, Santa Rosa, Eggers, and Catalina Units. Who is responsible for
the cost of repairing and maintaining these Adran units?
Answer:
)
The proposal must be based on replacing all equipment with new
manufactured telephone items andlor equipment. Once that proposal has
been identified the Offeror may identify those specific items and/or
equipment that they determine to be in good working condition, and the cost
differential associated with each specific item andlor piece of equipment, if
used in the stead of, new manufactured items and/or equipment. It must be
shown how this differential would affect commissions, cost of phone calls,
and the benefit to administrative and manageability ofthe system. The intent
is to use the cost of new manufactured items and/or equipment as a baseline,
and then compare the inclusion of used items andlor equipment with the
baseline and identify the benefit of used items and/or equipment.
The contractor mayor may not use this equipment depending 'on whether it
is compatible with their solution. If used, the contractor will assume the
responsibility for maintenance and repair.
)
46
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINlSTRATION
PHOENlX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: July 31,2006
PLEASE NOTE:
.
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #5A
SOLICITATION NO. 060072DC
CURRENT INMATE CAPACITY AND PHONE TYPE
Complex/Unit
Inmate
Capacity
Custody
Level
Type of Phone
# of
Inmate
Phones
Pedestal
ASPC·Phoenix (Entry Point)
~eception
Inmate Worker
B-Ward
Q·Ward
Flamenco-M
Flamenco-F
Aspen/SPU
ASP-Globe
ASPC·Florence
Central Unit
East Unit
North Unit
South Unit
CB6
ASP-Picacho
ASPC·Eyman
Cook Unit
Meadows Unit
Rynning Unit
Rynning Unit
SMUI
j)MU II
I ASPC-Perrvville
Complex Isolation
1043
336
43
48
6
105
22
150
333
3857
961
702
1057
732
186
219
4849
1037
1156
800
80
1008
768
3109
6
Maximum
Minimum
Maximum
Close
Close
Close
Medium
Minimum
Maximum
Medium
Minimum
Medium
Maximum
Minimum
Medium
Medium
Close
Maximum
Maximum
Maximum
Maximum
47
43
0
3
1
0
5
1
7
26
99
23
15
37
11
6
7
114
16
17
17
16
24
24
86
0
25
0
0
0
0
0
0
0
25
70
0
15
37
11
0
7
32
16
16
0
0
0
0
80
0
Wall
Mount
18
0
3
1
0
5
1
7
1
0
0
0
0
0
0
0
16
0
0
16
0
0
0
2
0
Wireless
Other
0
0
0
0
0
0
0
0
0
29
0
0
0
0
0
0
66
0
1
1
16
24
24
4
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNlSTRATION
PHOENlX, ARIZONA 85007·3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. THREE
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Complex
Detention
ComplexBldfl 45
Santa Cruz Unit
Lumley Unit
Minors Unit
San Pedro Unit
Santa Maria
Piestewa Unit
.Santa Rosa Unit
)PC.Winslow
Coronado Unit
Kaibab Unit
ASP·Apache
CDU
ADU
ASPC·Yuma
Cheyenne Unit
Cocopah Unit
Dakota Unit
ASPC-Lewis
Bachman Unit
Bachman
Detention Unit
Barchey Unit
Morey Unit
Morey Detention
Unit
Stiner - Red Unit
Stiner - Blue Unit
Stiner Detention
'\ Unit
I /Buckley Unit
I Rast Unit
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAl.
36
Maximum
1
0
0
1
0
25
Maximum
2
0
2
0
0
770
746
Mixed 2/3
Mixed
3/4/5
All Levels
Minimum
Mixed 2/3
Minimum
Minimum
21
21
20
20
0
0
1
1
0
0
0
10
10
8
12
27
19
0
8
0
0
46
20
10
16
88
16
0
0
0
0
0
0
24
0
24
0
0
0
16
0
0
16
102
0
4
0
1
0
0
0
10
0
0
1
6
3
4
2
0
2
12
2
2
0
0
0
0
0
0
0
0
0
0
2
0
0
0
6
434
586
200
300
1865
628
800
374
39
24
2295
1007
392
896
4744
600
80
Minimum
Maximum
0
11
10
8
12
61
19
24
9
6
3
66
22
10
34
202
18
6
1008
801
101
Medium
Close
Maximum
16
48
6
16
16
0
0
32
4
450
454
100
Medium
Medium
Maximum
8
8
8
8
8
0
0
0
6
0
0
2
0
0
0
800
350
Close
Maximum
48
36
16
8
32
24
0
0
0
0
Minimum
Close
Minimum
Maximum
Maximum
Medium
Minimum
Close
48
0
0
0
0
0
0
0
0
0
0
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007·3002
(602) 542·1172 PHONE
(602) 364·3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAl.
1717
647
290
780
2440
692
230
927
200
340
51
ASPC-Safford
Graham Unit
Tonto Unit
ASP-Ft Grant
ASPC-Douglas
Gila Unit
Maricopa Unit
Mohave Unit
Emwrs Unit
ASP-Papaqo
Cochise
Detention
)PC-Tucson
Cimarron Unit
Echo Unit
Manzanita Unit
Rincon Unit
Minors Unit
Santa Rita Unit
Winchester Unit
Catalina Unit
SACRC
SMH
4496
768
456
446
733
198
770
528
300
188
29
CDU
Privatized Prisons
Florence West
Marana
Phoenix West
Kingman
80
2856
600
456
400
1400
3
1
1
1
0
0
0
0
0
0
3
Minimum
Minimum
Medium
Min/L 1
Minimum
Maximum
37
11
9
17
79
20
8
32
8
8
3
34
10
8
16
76
20
8
32
8
8
0
0
0
0
0
0
0
0
0
0
0
Mixed 3/4
Minimum
Medium
Close
Mixed 4/5
Mixed 2/3
Medium
Minimum
Medium
Mixed 1-
143
32
9
13
29
6
16
14
12
9
1
70
0
9
12
0
0
16
12
12
9
0
68
32
0
0
29
6
0
1
0
0
0
0
0
0
1
0
0
1
2
246
51
42
25
128
0
18
0
0
0
18
0
218
48
42
24
104
2
10
3
0
1
6
0
0
0
1176
566
327
146
0
Minimum
Medium
Minimum
0
0
0
0
0
0
0
0
0
0
0
0
5
0
0
0
0
1
0
0
0
0
0
0
0
0
0
5
Maximum
Minimum
Minimum
Minimum
Minimum
33271
)
Kev to Custody Levels
I = Minimum
2= Minimum
49
0
0
0
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINlSTRATION
PHOENlX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. THREE
Proposal Due Date: July 31, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
3 = Medium
4 = Close
5 = Maximum
)
ALL OTHER PROVISIONS OF THE SOLICITATION SHALL REMAIN IN THEIR ENTIRETY.
Offeror hereby aclmowledges receipt and
The above referenced Solicitation Amendment
understanding of above amendment.
is hereby executed this 18'h Day of July,
2006, in Phoenix, Arizona.
Typed Name and Title
,
_ ,) $bt/I!.J!.-Q
Name of Company
Denel Pickering, Chie
50
It
'. .,-,.
1(1.,,
STATUTORY PERFORMANCE BOND
PURSUANT TO A.R.S. SECTION §41-2574
(PENALTY OF THIS BOND MUST NOT BE 100% OF THE CONTRACT AMOUNT)
SOLICITATION NO.
060072DC
KNOW ALL MEN BY THESE PRESENTS:
THAT, ___________________________________________
hereinafter called Principal), as Principal, and _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
_______________ , a corporation organized and existing under the laws
of the State of
, with its principal office
, (hereinafter called the Surety), as
in the City of
Surety, are held and firmly bound unto the State of Arizona, (hereinafter called the Obligee), in
(Dollars), ($
),
the amount of
for the payment whereof, the said Principal and Surety bind themselves, and their heirs,
administrators, executors, successors and assigns, jointly and severally, firmly by these presents.
WHEREAS, the Principal has entered into a certain contract with the Obligee, dated the
_ _ _ _ _ _ _ _ day of
20
, to construct and
complete a certain work described as _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
)
which contract is hereby referred to and made a part hereof as fully and to the same extent as
if copied at length herein,
NOW, THEREFORE, THE CONDITION OF THIS OBLIGATION IS SUCH that if the said Principal shall
faithfully perform and fulfill all the undertakings, covenants. terms, conditions and agreements of said contract during
the original tenn of said contract and any extension thereof, with or without notice to the Surety and during the life of
any guaranty required under the contract shall also perfonn and fulfill all the undertakings, covenants, terms and
conditions and agreements of any and all duly authorized modifications of said contract that may be hereafter be made,
notice of which modification to the Surety being hereby waived; then the above obligation shall be void, otherwise to
remain in full force and effect.
PROVIDED, HOWEVER, that this bond is executed pursuant to the provisions of A,R.S. Section §41-2574,
and all liabilities on this bond shall be determined in accordance with the provisions of the Section, to the extent as if
it was copied at length herein.
The prevailing party in a suit on tllis bond shall recover as a part of his judgment such reasonable attorney's
fees as may be fIxed by a judge of the Court,
Witness our hands this _ _ _ _ _ _ _ _ day of _ _ _ _ _ _ _ _ _ 19 _ _ _ _ _ _~
Seal
Principal
BY:
Surety
)
BY:
DOC FORM 302
Agency of Board
Seal
STATUTORY PAYMENT BOND
PURSUANT TO A.R.S. SECTION §41-2574
(PENALTY OF THIS BOND MUST NOT BE 100% OF THE CONTRACT AMOUNT)
SOLICITATION NO.
060072DC
KNOW ALL MEN BY THESE PRESENTS:
THAT, _________________________________________
hereinafter called Principal), as Principal, and _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
______________ , a corporation organized and existing under the laws
of the State of
, with its principal office
in the City of
, (hereinafter called the Surety), as
Surety, are held and firmly bound unto the State of Arizona, (hereinafter called the Obligee), in
the amount of
(Dollars), ($
),
for the payment whereof, the said Principal and Surety bind themselves, and their heirs,
administrators, executors, successors and assigns, jointly and severally, firmly by these presents.
WHEREAS, the Principal has entered into a certain contract with the Obligee, dated the
_ _ _ _ _ _ _ _ day of
20
, to construct and
complete a certain work described as _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
)
which contract is hereby referred to and made a part hereof as fully and to the same extent as
if copied at length herein.
NOW, THEREFORE, THE CONDITION OF THIS OBLIGATION IS SUCH that if the said Principal sball
promptly pay all monies due to all persons supplying labor or materials to him or his subcontractors in the prosecution
of the work provided for in said contract then this obligation sball be void, otherwise to remain in full force and effect.
PROVIDED, HOWEVER, that this bond is executed pursuant to the provisions of A.R.S. Section §4l-2574,
and all liabilities on this bond shall be dete.rmined in accordance with the provisions of the Section, to the extent as if
it was copied at length herein.
The prevailing party in a suit on this bond shall recover as a part of his judgment such reasonable attorney's
fees as may be fixed by a judge of the Court.
Witness our hands this _ _ _ _ _ _ _ day of _ _ _ _ _ _ _ _ 20 _ _ _ _ _ _~
Principal
Seal
BY:
Surety
BY:
)
Agency of Board
DOC FORM 303
Seal
. Amendment 4 .
)
-'~~========~==~======================================,
SOLICITATION AMENDMENT
)
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. FOUR
Proposal Due Date: July 31,2006
Solicitation Contact Person: Kristine YaW
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Inmate Telephone System
This solicitation is hereby amended as follows:
)
1.
The Proposal Due Date is being extended to August 31,2006 at 3:00 p.m., M.S.T.
2.
No further questions will be accepted by the Department after August 10, 2006 at 5:00
p.m., M.S. T.
ALL OTHER PROVISIONS OF THE SOLICITATION SHALL REMAIN IN THEIR ENTIRETY.
Offeror hereby acknowledges receipt and
The above referenced Solicitation Amendment
understanding of above amendment.
is hereby executed this yd Day of August,
2006, in Phoenix, Arizona.
Date
VIOLA
Typed Name and Title
Name of Company
Denel Pickering, C
Ame~dmel1t 5
i')
,
SOLICITATION AMENDMENT
)
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON. M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, AlU:tONA 85007-3002
(601) 542·U73 pHONE
(602) 364-3790 FAX
NO.
060072DC
Due Dale:
PLEAS!; NOTE: THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Inmate Telephone System
This solicitation is hereby amended as follows:
1.
2.
The Proposal Due Date is being extended to September 14, 2006 at 3:00 p.m., M.S. T.
A Solicitation Amendment 10 answer vendor questions received by the Department will
follow.
)
ALL QTHER PROVISIONS OF THE SOLICIIATION SHALL REMAIN IN THElR ENTIRETY,
Offeror hereby acknow1edees receipt and
understanding of above amendment.
.
The above referenced Solicitation Amendment
Is hereby executed this 21" Day of August,
2006, in Phoenix, Arizona •
'
Typed Name and Title
S~
l'C4f/NtJt...DG..{ES
Name of Company
)
TOTAL P.01
Amendment 6
)
···BOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNlSTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Inmate Telephone System
This solicitation is hereby amended as follows:
The following questions have been asked and answered:
#c
Question 1.
)
At RFP Special Terms and Conditions, Section 1.35 Payment, Performance
Bond and Insurance and at various Amendment 3 questions and answers to
the solicitation:
Please confirm the States understanding that the Payment Bond is to assure
payment by the vendor to the State (i.e. commissions) and or subcontractors
(i.e. payment for their performance), and thatthe Performance bond is for the
State to recover any State damages for a prime vendors non-performance of
the contract requirements (excluding commission payments).
Please clarify the definition of the terms "100% Statutory" (RFP Section
1.35) and "contract value" (RFP Amendment 3) as it relates to this
concession type contract - in other words how is the "contract value"
determined?
•
•
•
!
)
•
Is the contract value as it relates to the Payment Bond the total possible
billings to called parties under the contract or the commission payable to
the State?
Is the contract value as it relates to the Performance Bond the total
possible billings to the called party, the commission payable to the State,
or the calculated possible damages incurred by the State for nonperformance by the vendor?
How will the State determine the value given the answers provide to the
above questions, given the fact that thee are no current calling statistics?
How does the State determine the value of each not to be punitive in
nature relating to any actual and possible damages that could be incurred
for failure of performance and/or payment?
1
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. SIX
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: September 14, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
•
Is this value to be bonded based on a single contract year, or all 7 contract
years?
Would the State consider stating a specific amount for each bond in the RFP
to assure that these amounts are specific and known by the offerors? Please
note that the amount of each bond can adversely affect rates to be charged to
the called party.
Answer:
Offeror shall provide payment and performance bond equal to 100% of value
of the contract for the first year and shall maintain this bond by annual
renewal for each subsequent year of the contract term.
Question 2.
AtRFP Section2.4.8.5,2.4.8.6, and 2.4.8.7, and Amendment 3 questions and
answers No. 14, No. 74, and No. 118:
Please confirm the revised requirement relating to the storage of call
recordings:
•
•
•
Answer:
)
What is the duration (i.e. number of days) of call recordings required to
be stored on-line for ready access by AZ DOC staff?
Please confirm that all call recordings beyond the number of days
indicated above will be stored off-line by State staff for a period of 5
years and that the vendors only responsibility will be to provide the media
for off-line indexed storage, that the off-line call recordings will be
accessible via the media and the system, and that the vendor may delete
all on-line call recordings once they are stored off-line. If not, please
clarify.
Please confirm that State staff will be responsible for management ofthe
indexed off-line call recording media once they are put on the off-line
media and the is not responsible for loss of such recordings or damage to
the off-line storage media. If not, please clarify.
Call recordings are to be store on-line for ready access by the Department
staff for 60 days.
This is to confirm that all call recordings beyond the number of days
indicated above will be stored off-line by the Department staff and that the
vendors only responsibility will be to provide the media for off-line indexed
2
· SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
( ')
AMENDMENT NO. SIX
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: September 14, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
storage, and that the off-line recordings will be accessible via a media and
system provided by the State. The vendor may delete all on-line call records once
they are stored off-line.
This is confirm that the Department staffwill be responsible for management
of the indexed off-line call recording media once they are put on the off-line
media system, and that the vendor is not responsible for loss of such
recordings or damage to the off-line storage media.
Question 3.
Please provide additional specifications of the Dictaphone unit that will be
required to be purchased to allow for vendors to support this requirement. If
AZ DOCS requires the purchase of existing equipment, can AZ DOCS obtain
a purchase price from the existing equipment provider to include a listing of
the exact equipment to be provided for the price?
)
)
At RFP Scope of Work, Section 2.4.21.2 and Amendment 3 question and
answers No. 16 and No. 69:
Answer:
The required Dictaphone nomenclature is: Dictaphone Voice Processor
41231. If the Offeror requires the purchase of this equipment from the
existing equipment provider, the Department would expect the Offeror to
negotiate with that provider for the purchase of the required equipment.
Question 4.
At Amendment 3 question and answer No. 33 and No. 56:
Standard IPS solutions include dedicated IPS workstations at locations as
determined by the customer. Each workstation works with the installed
network to allow for call recording and IPS information to be accessed from
any facility, from any workstation. The number of workstations is usually
identified by the DOC to meet their investigative needs. Given the answer
to the subject questions, can offerors assume that at a minimum one (1)
workstation per facility (i.e. complex) provided for AZ DOCS use will meet
AZ DOC minimum requirements to allow investigators to achieve their
investigative duties, and that no workstations will be required at AZ DOC
non-facility locations? If not please clarify the number of workstations
required.
3
· SOLICITATION AMENDMENT
I
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNlSTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. SIX
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Y
Proposal Due Date: September 14, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Or is it the intent as a re'sponse to Amendment 3 question and answer No.84
that AZ DOCS will utilize its own workstations to perform IPS related
investigative and administrative duties and awardees are only required to
provide access to the IPS for these AZ DOC provided workstations, and that
the requirement is only to provide those workstations that each offeror
requires for its own use in meeting the RFP IPS requirements?
Answer:
The Department will utilize their own work$tations for IPS related duties, the
offeror only needs to provide the workstations they require for their own use.
Question 5.
At RFP Scope of Work, Section 2.2.2 and Amendment 3 question and answer
No. 39 and No. 124:
)
It is important that the most recent call and minute details by facility be
provided to all vendors to assure a level and competitive environment. This
data is owned by the State and the incumbent provider CAN obtain this
information from the existing system Call Detail Records and System
Reporting.
Without this State owned and vendor maintained data, the incumbent is
provided a competitive advantage over all other vendors that is without
justification. Provided at the end of this document is an example of the
facility-by-facility breakdown requested. This example was provided in the
recent State of Washington RFP who was supported by GTL and FSH using
T-Netix equipment.
Based on the current date of this request, please provide such data for the
most recent 12 months. This information is standard throughout the industry
and should be readily available by your incumbentcontractor(s) to be
provided in the format requested above.
)
Answer:
Please see the attached Attachment # I 0, Historical Call Volume by Facility
for the requested information.
Question 6.
At the RFP Fee Schedule and Amendment 3 question and answer No. 40:
Please clarifY the cost evaluation as it relates to traffic statistics to be
allocated to collect rates, called party prepaid rates, and inmate debit rates 4
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
160lW. JEFFERSON, MlC 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
as such rates may differ between each category. Currently traffic statistics are
only allocated between collect and a combined prepaid/debit.
Answer:
Categories - Collect 60% - Prepaid 30% - Debit 10% have been included in
the attached Revised Fee Schedule.
Question 7.
At RFP Scope of Work, Section 2.4.3.15 and Amendment 3 question and
answer No. 41:
Based on AZ DOCS statement, please clarify if vendors may start charging
for the call at the time the called party connection is made or only at the time
of positive acceptance by the called party.
)
Answer:
For collect calls vendors may start charging for the call only at the time of
positive acceptance by the called party. For Prepaid and Debit calls the
vendor may stmi charging for the call only at the time phone is taken offhook.
Question 8.
At RFP Scope of Work, Section 2.4.3.24 and Amendment 3 question and
answer No. 42:
Request AZ DOC remove this requirement and provide detail as to if vendors
are to allow or not allow calls to cell phones, or provide guidance as to the
policy that AZ DOC would prefer.
Answer:
The Department will allow calls to cell phones. What is being requested of
the offeror is to identify how their respective proposal operates when an
inmate call is placed to a cellular telephone.
Question 9.
At RFP Scope of Work, Section 2.4.7.4 and Amendment 3 question and
answer No. 46:
Please clarify, is it the intent of this requirement to provide air conditioning
units.
)
Answer:
The intent is for the vendor to identify the air conditioning requirements of
their respective solutions equipment, not to provide the air conditioning units,
which will be provided by the Department.
5
· SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Ya
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 10. At RFP Scope of Work, Section 2.4.13 and Amendment 3 question and
answer No. 47:
Please clarifY if AZ DOCS is indicating that inmate phone information (e.g.
allowed lists) as currently processed creates multiple database entries for a
given inmate. In other words will an inmate that has transferred have a
database entry for each facility they have been housed at? And, if so is there
a way to determine the most recent database entry for purposed of new
system database population?
Answer:
)
The Department is not indicating that inmate phone information (e.g. allowed
lists) as currently processed creates multiple database entries for a given
inmate. There is only one database entry for each inmate. The location of that
inmate is changes as the inmate moves from one location to another.
Question II. Amendment 3 question and answer No. 55:
Please clarify that international calls completed via a live operator are
acceptable to AZ DOC under this new RFP?
Answer:
International calls completed via a live operator are acceptable to the
Department under this new RFP.
Question 12. At RFP Fee Schedule and Amendment 3 question and answer No. 61:
Please clarify where and how in the Fee Schedule the vendors are to indicate
the amount ofPCC is to be quoted. Also to assure that the cost evaluation is
sound and equal between vendors that charge and do not charge PCC as part
of their call cost billed to the called party, request that all offerors be required
to state the PCC cost for each cal1 type (i.e. local, intralata, interiata,
interstate) and agree to fix the PCC cost for the term of the contract. This
assures that PCC costs are not increased after contract award, thus creating
a false evaluation of overall cost to the called party.
)
Answer:
Please see the attached Attachment #10, Historical Call Volume by Facility
to indicate the amount of PCC being quoted. To assure that the cost
evaluation is sound and equal between vendors that charge and do not charge
6
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. SIX
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
PCC as part of their call cost billed to the called party, the Department is
requiring all offerors to state the PCC cost for each call type (i.e. local,
intraLATA, interLATA, & interstate) and agree to fix the PCC cost for the
term of the contract.
Question 13. General:
Please clarifY the differentiation between rates and commiSSIOns for
evaluation purposes. In other words which is more important: the rates to be
charged the called party or the commission percentage payable to AZ DOC?
Answer:
)
Our goal is to:
•
•
•
Minimize the cost of inmate phone calls to the inmate, and his or her
family & friends;
Maximize the Commission Revenue for the Department Inmate Fund; &
Streamline and Modernize the administration and monitoring features of
the system, so that it minimizes the Correctional Officer's workload
regarding the operation of the system, while providing state-of-the-art
monitoring and administrative capabilities.
The best combination of these three areas will used to determine which
solution is best for the Department.
Question 14. General and Amendment 3 various questions and answers:
Given the fact that AZ DOCS is aware as to if a facility currently has fiber or
copper available for IPS phones and to assure all vendors have the same
information as the incumbent, please provide information on a facility-byfacility basis if copper or fiber is available for use by vendor in support of this
RFP.
Answer:
)
The purpose of the site visits was to determine availability of fiber or copper
for the IPS. Each facility was visited and each vendor that participated had
the opportunity to determine what cable was currently available. Questions
have been asked and answered in reference to specific cable issues that were
7
· SOLICITATION AMENDMENT
I
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENiX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
')
AMENDMENT NO. SIX
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: September 14, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
identified during the site visits. The Department does not intend to readdress
those issues again.
Question IS.
General and Amendment 3 questions and answer No. 84:
Please clarify the response, IPS workstations are generally dedicated
terminals connected via a secure network provided by vendors. Based on AZ
DOC response to this question, please clarify I) are vendors to provide 450
workstations that will be connected to the secure IPS network, or 2) will AZ
DOC provide 450 workstations that vendors will connect to the secure IPS
network? And if AZ DOC is to provide the 450 workstations, is it in the
intent of AZ DOC for those workstations listed to have access to the IPS via
state owned network/connections?
),
Answer:
The Department will provide the 450 workstations with the intent for those
workstations listed to have access to the IPS via State owned
network/connections.
Question 16. RFP Scope of Work Section 2.4.24.8 and other applicable areas, and
Amendment question and answers No. 90 and No. 122:
Please provide additional information as to what AZ DOC would consider an
"appropriate penalty" for more than a 120 day implementation given any
damage that AZ DOC believes it may incur by not transitioning within this
timeframe. Would AZ DOC consider changing the RFP to state that a 120
day implementation period is desirable and then evaluating the offerors
proposed implementation timeframe as part of the overall RFP evaluation
process and scoring?
Answer:
)
The intent of this section is to ensure that the implementation of the new
irnnate telephone system is accomplished as quickly as possible and does not
go on indefinitely. We maintain that a 120 days is a good baseline to evaluate
the offerors detailed implementation plan. Once the 120 days plan has been
identified the offeror may identify a longer timeframe. They must also
specify an appropriate penalty if the longer timeframe is not met. A larger
penalty indicates the offerors commitment to a quick implementation and the
level of risk associated with that plan for the Department. A smaller penalty
indicates a lesser commitment to a quick implementation and a higher risk
8
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. SIX
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: September 14, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
associated with that plan for the Department to realize a quick
implementation.
Question 17. General and Amendment 3 question and answer No. 102:
Please confirm all calling statistics as it relates to the number of inmates
within each custody level, the number of calls allowed and minutes of calls
provided within the RFP, and phone availability. In other words, does AZ
DOC have any information as to why current calling statistics (calls and
minutes used by inmates) provided within the RFP are significantly less than
the number of calls and minutes that are currently available to inmates given
the phone times available to inmates?
)
Answer:
Currently, inmate phone calls are restricted to a ten (10) number call list. In
other words an inmate can call only 10 different numbers which are referred
to as a ten list. This could account for some of the discrepancy, and also the
cost of collect calling would have another minimizing effect.
Question 18. At Amendment 3 question and answer No. 102:
Please confirm that all inmates are allowed to place calls during the times
provided (subject to specific inmate restrictions) and no other restrictions are
placed on calling except for security reasons or disciplinary reasons. Also
confirm that "24 hour" means that the inmates are allowed to place calls at
any time of day, and CO support is provided to allow for such calls in the
maximum security environment.
Answer:
We confirm that the data is correct as stated.
Question 19. At RFP Scope of Work, Section 2.4.3.9 and Amendment 3 question and
answer No. 104:
)
Please clarity that the response to this section as stated in the amendment
requires all vendors to have a I-to-I ratio of inmate phones to calling circuits
available, and that this requirement is the same regardless of solution. In
other words, either a single POTS line or 56kbs ofT-1 bandwidth for calling
must be made available for each inmate telephone regardless of the IPS
solution.
9
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Answer:
The response to this section as stated in the amendment does not require
vendors to have a I-to-I ratio ofinmate phones to calling circuits available.
The Department requires all vendors to have a Circuit Contention Ratio of
10-to-l (inmate phones to calling circuits available), or a Dial Tone
Availability of 60%.
Question 20. At RFP Attachment 3 and Amendment 3 question and answer No.1 06:
The subject Management Criteria based on current inmate calling privileges
creates the impression that inmate calling will increase after implementation.
Please confirm that if the Management Criteria is not implemented by AZ
DOC within a reasonable time frame after contract award that vendors are
entitled to a equitable adjustment to rates and commission. As an alternative,
please provide the ability to provide pre-implementation and postimplementation calling rates submission as part of the Fee Schedule to assure
that vendors are allowed the ability to recoup all fixed costs associated with
the IPS implementation during the term of the contract regardless of when
such Criteria are actually implemented by AZ DOC.
)
Answer:
The ability to recoup all fixed costs associated with the IPS implementation
during the term of the contract regardless of when such Criteria is actually
implemented by the Department is accommodated in the commission true-up
at the end of each contract year. The Department is currently in the process
of implementing the Management Criteria in the management of inmates and
is at the no return point with this implementation. The question is not if it
will be implement, but when. Rest assured that it will be implemented within
a reasonable timeframe.
Question 21. RFP Scope of Work, Section 2.4.10.1.1.2 and Amendment 3 questions and
answers No. 120:
)
The answer to the subject question takes into account the use of existing
equipment only after contract award is made and therefore provides the
incnmbent with the ability to not provide new equipment (i.e. phones and
pedestals) if they can show it meets the requirements of the RFP.
10
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
160lW. JEFFERSON, M/C 55303
CONTRACTS ADMlNISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. SIX
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: September 14, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Given this fact, there is no specific value associated with this equipment and
the incumbent's response to this section that will allow for a fair and
equitable evaluation by AZ DOC of the cost or changes to commission as
stated in the response to the question. This creates an undue and unfair
advantage for the incumbent as it relates to proposal cost elements.
Request AZ DOC reconsiders its .position as it relates to reuse of any and all
equipment and require that all equipment be new. All new equipment
provides a pure level playing field for all vendors and removes the concern
above. In addition new equipment ensures less maintenance activities and
does not require AZ DOC administrative actions to assure that any reuse of
equipment meets the requirements of the RFP. As alternative, please
consider allowing all vendors to install like new or refurbished equipment to
meet the requirements relating to this requirement.
)
)
Answer:
The amendment does not specify that existing equipment can be used only
after the contract has been awarded. The Department prefers all new
equipment, however, we will allow the offeror to make a case for like new,
refurbished, andlor used equipment in good working order. The intent of the
amendment is to require the offeror to identify the cost of all new equipment
in their proposal, which will establish a baseline, and then to identify like
new or refurbished, andlor items that are considered in good working
condition, the cost ofthose items, and identify the differential between a new
item and like new, refurbished, andlor the used item, and then show the affect
on commissions, cost of phone calls, and the benefit to administrative and
manageability of the system. The Department will take into account during
the proposal evaluation of the cost of maintenance activities and
administrative action to assure that any like new, refurbished andlor reuse of
equipment meets the requirements of the RFP.
Question 22.
RFP Scope of Work, Section 2.7.3 and Amendment 3 questions and answer
No. 123:
Given AZ DOC response to this section, please clarify that AZ DOC has the
contractual relationship with the incumbent to assure that all system database
information is available and can be provided to a new vendor (e.g. system
settings, allowed call list, passwords, user permissions, etc)
11
ISOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTSAD~STRATION
)
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
AMENDMENT NO. SIX
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: September 14, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAl.
Second, please clarity that AZ DOC has the contractual relationship with the
incumbent vendor to provide the necessary resources and support to assure
that a new vendor is able to meet all implementation tasks (Le. phone
replacements, etc.) to affect required implementation timeline.
Third, please assure all non-incumbent bidders will not be penalized for
delays caused by the incumbent provider (as it relates to the 120 day
implementation time line) and there will be a day-for-day extension to the
proposed implementation schedule without penalty. Note that the incumbent
provider of service is the only vendor that is not burdened by coordination of
such activities. Finally, please assure all non-incumbent vendors proposing
under this solicitation understand that delays in implementation caused by
action or inaction by the incumbent will not all allow AZ DOC the ability to
exercise the Performance bond, Payment Bond or Terminations for Default
provision as it relates to vendors inability to meet any proposed
implementation schedule.
)
Answer:
First - The Department has the contractual relationship with the incumbent
that assures all system database information is available and can be provided
to a new vendor.
Second - The Department has the contractual relationship with the incumbent
vendor to provide the necessary resources and support to assure that a new
vendor is able to meet all implementation tasks to affect required
implementation timeline.
Third - All non-incumbent bidders will not be penalized for delays caused by
the incumbent vendor, as determined by the Department, and there will be a
day-for-day extension to the proposed implementation schedule without
penalty.
Question 23. At Amendment 3 question and answer No. 125:
Please clarify that AZ DOCS intention is that it will be acceptable to AZ
DOC that the only method of shutting down a phone, group of phone, or
facility can be via the IPS system.
)
Answer:
It is acceptable to the Department that the only method of shutting down a
phone, group of phones, or a facility can be via the IPS system.
12
. SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: September 14, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 24. At Amendment 3 question and answer No. 146:
Please see our question No. 22 as it applies to the response to the subject
question (i.e. changing of proposals after contract award). Also please
provide all relevant information as it relates to the purpose of function of the
"Adtran" equipment to assure that all offerors are on a level playing field as
to the requirements of this solution.
Answer:
)
The ADTRAN multiplexer equipment is the only inmate phone equipment
owned by the Department. ADTRAN's nomenclature is Adtran Total Access
750. Refer answer to question No. 22, these can be used in the proposal as
equipment in good working order.
Question 25. At Amendment 3 question and answer No. 10:
Within the answer to the subject question and the associated current inmate
calling process, voice print technology is currently being used. In addition
AZ DOC intends to implement a PIN system as part of the new RFP
requirements. Will the PIN system replace the voice print feature currently
in use?
Answer:
The PIN system will be in addition to the voice print technology, to
accommodate the prepaid and debit features.
Question 26. At Amendment 3 question and answer No.1 0:
Please confirm that when an inmate places a call the only methodology to
link the inmate to their allowed call list is voice print. And if so, how does
the current system link the inmate to their voice print for comparison
purposes?
Answer:
)
Currently, when an inmate places a call the only methodology to link the
inmate to their allowed call list is voice print. We do not know how the current
system links the inmate to their voice print for comparison purposes.
Question 27. At Amendment 3 question and answer No. 126:
13
. SOLICITATION AMENDMENT
I
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: September 14, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Request AZ DOC clarifies the RFP methodology/requirement for completing
the RFP control room monitoring requirement. By AZ DOC clarifying an
acceptable requirement for control room monitoring, all offerors will have a
consistent costs basis for a competitive evaluation. Please note that
equipment is available for completing this requirement as stated.
Answer:
The methodology for the control room monitoring requirement will depend
on the solution offered by the vendor. The Department is willing to entertain the
use of desktops for control room monitoring.
Question 28. Give number of additional questions received relating to this solicitation,
would AZ DOC consider a pre-proposal submission meeting with each
vendor to openly discuss any and all concerns with RFP scope of work
specifications to assure that AZ DOCS understands the basis for all questions
and to assure a level playing field for this procurement?
Answer:
The Department will not consider a pre-proposal submission meeting with
each vendor as all questions received from Offerors have been answered
through Solicitation Amendments.
Question 29. Please consider providing vendors with at least a 3 week extension to the
current due date of August 10, 2006, or other time period to answer vendor's
questions and allow all vendors to provide an accurate and complete offer to
AZDOC.
Answer:
The proposal due date has been amended to September 14, 2006.
Question 30. At Amendment 3 question and answer No. 58:
The state indicated that there are 600 L-31 outdoor enclosures. However
during the site visits our technicians observed and were told there were
significantly more than this number. Can AZ DOCS please reconfirm this
number as it relates to all existing enclosures and any potential additional
enclosures that are to be added after contract award?
)
Answer:
The current imnate phone style and count is the most correct, these numbers
have been visually verified at each site.
14
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 31.
We are attempting to understand the requirement in Section 1.3 5 (Payment,
Performance Bond and Insurance) as it relates to the provision of a
PaymentlPerformance Bond in the amount of "100% of the value of the
contract for the total term." There are several questions that require specific
answers from the State.
a. By" I 00% of the value" does the State refer to total revenue generated by
the inmate phone system, or total commission to the State anticipated for
the 7 year term? Total revenue for the 7 year term is estimated at $60
million, while total commission is estimated at $20 million.
b. Does the State understand that, regardless of the answer to the question
above, this requirement is expected to cost any vendor between
$2,250,000 and $5,000,000 for a bond of this size? Is the State prepared
to accept the commission reduction this expense would necessitate?
)
We believe that this requirement is unnecessarily harsh and will be difficult
for any vendor to accept. As an alternative we would suggest that the
Payment/Performance bond cover one year's commission to the State, as we
anticipate that any default by the successful vendor could be remedied - or
that vendor could be replaced - within 12 months. If an exception is taken
to this requirement, does the State anticipate disqualifying the vendor for that
exception?
)
Answer:
Offeror shall provide payment and performance bond equal to 100% of value
of the contract for the first year and shall maintain this bond by annual
renewal for each subsequent year of the contract term.
Question 32.
Section 3.11 "Identification of Taxes" requires further direction from the
State. The State's answer to a previous question suggested that the vendor
identify all applicable taxes to the services being offered. Does the State
mean to include the taxes charged on individual telephone calls? Each State
and municipality may assess taxes that are added to the cost of
telecommunications services, and those assessed amounts change regularly.
Providing the State with a list of taxes assessed by every State and
municipality (domestic and international) is unreasonable and unattainable.
In addition, because of the regular changes in these tax rates by
15
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO_ SIX
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
municipalities, any information provided would not be accurate by the time
the State received it. We respectfully request that the State review it's
position on this requirement and suggest it be changed to include only those
taxes under control of the vendor.
Answer:
Section 3.11 Identification of Tax is amended to read "Contractor is
responsible for collecting and remitting all required taxes. Contractor shall
only collect the actual tax amount."
Question 33.
Section 2.4.7.4 states the vendor must provide "environmental"
requirements for the IPS. In the Questions/Answers document (Question
46) the State suggests that air conditioning is an environmental factor that
the vendor must provide. Does the State actually expect the inmate
telephone vendor to provide air conditioning to the telephone and/or
equipment rooms of each prison facility? In other sections of the RFP the
State takes responsibility for providing "infrastructure" which air
conditioning would seem to fall under. Please verifY that the vendor
would not be expected to provide air conditioning for State owned or
operated facilities.
The Department wishes to know what is required environmentally for the
IPS, so that it can make any facility changes if needed. The vendor is not
expected to provide air conditioning.
)
Answer:
)
Question 34.
In order to determine the bandwidth requirements for call volumes and hard
drive size for recordings at each facility, all vendors require the minutes of
use and messages by call type originating at each individual facility. Several
questions we submitted to the State regarding recent (last 12 months) usage
figures by facility; however the State responded that it does not have those
records. The current system provider, Securus (a subcontractor ofGTL) has
that information available an should be required to provide it to the State for
distribution to each vendor. Failure to provide this information to all vendors
gives Securus (and in turn GTL) an unfair advantage in the RFP process and
is not in the State's interest.
Answer:
Please see the attached Attachment # 10, Historical Call Volume by Facility
for the requested information.
'
16
SOLICITATION AMENDMENT
ARIZONA
DEPARTMEN'l' OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
:
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Proposal Due Date: September 14, 2006
PLEASE NOTE:
)
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 35.
We understand the requirement of the Arizona DOC for a performance bond.
Per addendum 3 answer 109, the DOC states that the Contractor shall furnish
a performance bond that is "100% of value of the contract for the total term.
The term identified for this solicitation is 7 years." In that context, does the
DOC realize that this would equate to the necessity of a bond with an
approximate commission offer at or around 50%? This compares to the
current bond of$2.5M now in place with the DOC. Ifindeed this is a correct
assumption, then is the DOC aware a bond of this size could negatively
impact the call rates as well as the commissions paid to the DOC? Based on
our experience with other DOC's a $1 Million dollar bond is usually
sufficient for this sized DOC. Can the DOC specify a specific dollar amount
needed rather than a percentage of the value of the contract?
Answer:
Offeror shall provide payment and performance bond equal to 100% of value
of the contract for the first year and shall maintain this bond by annual
renewal for each subsequent year of the contract term.
Question 36.
On page 85 ofthe RFP, the "Contractor Cost Proposal Form", the last column
notes "Family Costs." Is it a correct assumption after all columns are filled
in that the State expects the "Family Costs" column to be the same as the "20
Minute Call Cost: column? If not, please clarify what is expected in that
column.
Answer:
The Family Cost column is calculated as follows:
(20 Minute Call Cost) Multiplied by (Local Calls Total) Multiplied by
(Percentage of Type Call)
Example: ($4.50 {20 Min Call Cost} )*(435,832 {Total Local Calls} )*(0.70
{% of Collect Calls}) = $1,372,870.80 [Reference original RFP
A TTACHMENT #2 Contractor 3 Example1
)
Question 37. The standard industry rate for bonding expenditures is around 1.5% of the
amount of the bond. Assuming different possible answers to the bonding
question that has been submitted, the following reflects the costs incurred by
vendors that could otherwise be included in the vendors financial analysis for
lower rates and/or higher commissions. For illustrative purposes, these
17
-SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. SIX
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: September 14, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
figures are based on estimated yearly revenue of$8M and a SO% commission
payable to the Department (i.e. $4M annually).
Based on Full Term Revenue Yearly Bond:
)
Bond Type
Bond Calculation
Bond Expenditure
Payment Bond
$S6M times I.S%
$
840,000
Performance Bond
$S6M times I.S%
$
840,000
Total Annual Bond Expenditure
$ 1,680,000
Total Contract Term Bond Expenditure
$ 11,760,000
Based on Single Year Revenue Yearly Bond:
Bond Type
Bond Calculation
Bond Expenditure
Payment Bond
$8M times I.S%
$
120,000
Performance Bond
$8M times I.S%
$
120,000
Total Annual Bond Expenditure
$
240,000
Total Contract Term Bond Expenditure
$ 1,680,000
Note that full term commission (vs. revenue) bond calculations would be Y2
of the amount below.
Based on marketplace averages and the information aboe, would Department
consider fixing the required annual bond at require no more than a $1 M
Payment Bond (i.e. one-quarter years estimated commission) and a $SOOK
Performance Bond.
)
Answer:
Offeror shall provide payment and performance bond equal to 100% of value
of the contract for the first year and shall maintain this bond by annual
renewal for each subsequent year of the contract term.
18
· SOLICITATION AMENDMENT
I
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. SIX
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: September 14, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 38. In Amendment Three for Solicitation No. 060072DC, Questions 3, 38, 76,
91, 109 and 113 all inquired into the specific amount required for the
Performance Bond described in Special Terms and Conditions, section 135
Payment, Performance and Insurance, on page 36 ofthe Solicitation. To each
of the questions the following answer was provided:
" 100% of value of the contract for the total term. The term of identified for
this solicitation is 7 years."
)
It would appear that it is the intent for the State of Arizona to require the
successful bidder to require a performance bond in an amount somewhere
between $28 million (estimated value of commissions to the State) and $56
million (estimated revenue value generated over the seven years of the
contract.
We believe that both numbers are inappropriate and that either interpretation
will only serve to severely reduce the number of competitive bids received by
the State and this protect the State from unnecessary risk and to have the
successfully contractor provide a reasonable level of assurance that the
required services will be provided.
The financial risk to the State of Arizona is limited to the amount of potential
lost commission payments for the time the contracted company fails to pay
commissions, until that company is replaced. Generally, a complete system:
installation for Department of Corrections wuld take between 90 and 120
days. A performance Bond that covers 180 days would more than adequately
cover the risk to state of lost commissions; therefore, we request the
Performance Bond be established as a fixed amount not to exceed two
million dollars ($2,000,000.00).
)
Our position is further supported by the information provided on the sample
performance bond (provided in separate attachment) that state, "PENALTY
OF THIS BOND MUST NOT BE 100% OF THE CONTRACT AMOUNT".
The instructions on the Performance Bond itself are in clear conflict to the
response given by the State in Amendment 3 to questions 3, 38, 76, 91,109
and 113 submitted by suppliers interested in responding to Solicitation No.
060072DC.
19
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNlSTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Answer:
Offeror shall provide payment and performance bond equal to 100% of value
of the contract for the first year and shall maintain this bond by annual
renewal for each subsequent year of the contract term.
Question 39. Amendment Three, Page 2, Question 3, and Page 9 Q38, Page 22 Q 91
(Et Seq): Payment, Performance Bond.
The purpose of a Performance Bond is to protect the State from revenue
losses and to offset unanticipated expenses should a vendor either fail to
perform or leave the business. Performance bonds are normally only issued
once and then renewed annually. The present response of"100% of value of
the contract for the total term" could mean, for example, the present gross
revenues (e.g.:@$8M annually) x 7 years = $56M bond. If based on gross
revenues to the State, using present conditions, it could mean $4M x 7 or a
$28M bond. Either amount seems extraordinarily high and unobtainable from
any bonding company by any vendor.
)
A Payment Bond provides essentially the same protection as a Performance
Bond and therefore to require both seems excessive.
Would the State consider amending this language to something like: "Vendor
shall provide a performance bond equal to one year's anticipated revenue to
the State and shall maintain this bond by annual renewalfor each subsequent
year of the contract term. Failure to maintain the bond may be groundsfor
breach of the contract. The amount of the bond shall be determined upon
contract award but shall be based on the anticipated annual revenue to the
State as reported in the Contractor's Cost Proposal. "
Answer:
Offeror shall provide payment and performance bond equal to 100% of value
of the contract for the first year and shall maintain this bond by annual
renewal for each subsequent year of the contract term.
Question 40. Amendment Three, Page 20, Question 82: Commissary Provider.
,)
The RFP requires that the Inmate Telephone Service Provider interface with
the Commissary in order to provide debit services. Some commissary
providers are supportive of inmate debit telephone services and others are
20
>
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. SIX
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS'PART OF YOUR PROPOSAL.
not. Is the State prepared to compel cooperation from the commissary
provider for the implementation of debit services?
Answer:
Department Inmate Banking handles deposits to and debits from the inmate
accounts, not the commissary provider. The RFP does not require interfacing
with the commissary provider in order to provide debit services. The PIN
would allow the appropriate amount of money debited directly from the
inmate account. However, ifthe vendors solution requires the interface with
the Commissary Provider, it is expected that Offeror would negotiate with the
Commissary Provider to make the necessary arrangements.
Question 41. Scope of Work 2.6.5 and 2.6.6.
)
In Paragraph 2.6.5 the RFP asks about experience with "System-wide Inmate
Telephone Systems". The following Item, 2.6.6, asks about "Local Inmate
Telephone Systems". We are unclear as to how to distinguish between
System-wide and Local inmate telephone systems. A vendor could have all
10 facilities in a statewide DOC, but each site could be standalone. Should
this be classified as System-wide or Local? Likewise, a state could have all
of their Adult facilities networked together and sharing information, but
utilize a separate vendor for the Juvenile facilities. Would the system at the
Adult facilities be considered System-wide?
Answer:
A local inmate telephone system would be a system at a single facility, a
system-wide inmate telephone system would be one covering multiple
facilities.
Question 42. Scope of work 2.4.3.6 and Amendment Three, Page 2, Question 6.
We are unclear about the Centralized System Database requirement. Does the
State require two databases, one at a Contractor provided site and one at the
Department's Central Office in Phoenix, or does the State require one
database, located at a contractor provided site, with full access from the
Department's Central Office in Phoenix?
)
Answer:
The Department requires one database maintained by the contractor, with full
access from the Department at Central Office via the Department network.
21
· SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMlNlSTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
(
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Question 43. The following are questions that do not require a specific response at this
time but will warrant discussion and agreement during final contract
negotiations and are presented for that purpose.
The insurance requirement includes a request for Professional liability.
(Please refer to the Special Terms and Conditions, subsection 1.25.7 and the
Certificate of Insurance on page 86 of the RFP.) Professional liability
insurance is not normal in a concessionary agreement within the
telecommunications industry as there are no fees paid by the State and there
is no consultative agreement.
Answer:
)
Special Terms and Conditions, Paragraph 1.25.7 is being deleted from this
RFP.
Question 44. The terms of the indemnification clause (Special Terms and Conditions,
subsection 1.24) exceed the similar requirements of other recent large state
RFPs. Complete coverage ofthese indemnity provisions may not be available
to otherwise well-qualified vendors. This could have the effect of limiting
competition and hence the competitiveness of the proposals that will be
offered to the State. We request that these requirements be reduced to a level
comparable to the recent RFPs of other major state DOC's.
Answer:
The Department does not have other state RFPs to compare what is being
asked.
Question 45. The special terms and conditions, subsections 1.24.1, 1.25.4.8, 1.25.6.6 and
1.25.7.3, refer to waivers of Subrogation. We request that these be amended
to include an affirmative Waiver of Subrogation between the parties in order
to trigger the coverage for the Waiver of Subrogation requirement.
Answer:
)
The Department will not agree to waiver of subrogation for both parties.
These sections will remain as written in the RFP. These are standard clauses
in the Special Terms and Conditions approved by the Arizona Department of
Administration. Any exception to these clauses must be submitted by the
Offerors with their proposal.
Question 46. 2.4.5.4 The IPS proposed for the Department must allow for investigation
personnel to access the inmate call records at any Department facility from
22
~
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MlC 55303
CONTRACTS ADMlNISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
(
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
the Department headquarters in Phoenix and or remotely from their place
of residence. In addition to the department headquarters in Phoenix, can
the DOC quantifY the number of remote access points required?
)
Answer:
The vendor solution does not need to provide remote access points, as long
as it provides access to the Department Central Office network. The
Department will provide remote access from the facilities via the
Department WAN, and remote access from residences via the Department
remote access gateway. This will simplify security and ensure users are
authenticated via the Department.
Question 47.
In Question and Answer Amendment 33, The answer to question 59, page 14
states the DOC will not allow for the Contractor to charge the called parties
a LEC/CLEC billing fee for billing of the called party collect calls via a
LEC/CLEC. In the answer to question 61, page 14, the DOC will allow
Contractor to charge a per call comp fee. This fee will be included in the cost
of the call evaluation. The per call comp fee will be included as
commissionable gross revenue.
Clarification: the PCC charge is normally levied by facilities based IXC
carriers in order to recover the cost of dial around remittance to PSPs
(payphone service providers). PCC ranges from $.47 to $.67 per call and is
an offset to the cost of dial around remittance and administration. As the
DOC may be aware, dial around does not apply to inmate calling and thus is
not a charge that inmate telecommunication service providers normally
assess. However, many providers are tariffed to assess this for payphone calls
and strictly interpreting the tariffs, they are authorized to charge this on
inmate calls.
)
The definition that is generally used for Single Bill Fee (SFB) is a once a
month charge of approximately $1.50 - $2.00 (depending upon individual
suppliers fees) that are applied to a consumer's local telephone company bill
in months that they have inmate collect call charges to their phone bill. This
fee is used to offset the costs that equipment based providers incur to bill
collect call charges through the LEC.
Question:
23
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MIC 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007·3002
(602) 542·1172 PHONE
(602) 364-3790 FAX
I )
AMENDMENT NO. SIX
REQUEST FOR PROPOSAL NO. 060072DC
Solicitation Contact Person: Kristine Yaw
Proposal Due Date: September 14, 2006
PLEASE NOTE:
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Under both those scenarios, it would seem only fair that if the DOC were
allowing one fee to be included in the revenue stream and for cost evaluation
that benefits only select providers, then the DOC should also allow the Single
Bill Fee as a legitimate charge to offset billing costs incurred by the
equipment based providers as well. Would the DOC reconsider its position?
Answer:
Yes, however, all fees that apply to the rate charged must be identified
individually. Each fee must be identified as commissionable revenue or non·
commissionable revenue.
Question 48.
Section 1.35 Payment, Performance Bond and Insurance - As noted several
times in the recent Addendum, the RFP requires a Payment/Performance
bond equal to "100% of the values of the contract for the total term." We
estimate the call revenue for the entire seven year term to be $60 million or
more and commissions will be roughly half that amount or $30 million.
Which amount is required for the bond?
Answer:
Offeror shall provide payment and performance bond equal to 100% of value
of the contract for the first year and shall maintain this bond by annual
renewal for each subsequent year of the contract term.
Question 49.
Section 1.35 Payment, Performance Bond and Insurance - To the best of our
Imowledge, this bond amount is the highest ever requested for an inmate
phone service contract in the United States. It is not, however, anywhere near
the largest in terms of revenue, inmate population or any other factor which
would drive this requirement. The cost of such a bond is prohibitive and will
seriously and negatively impact the commissions that any company could
offer to the State of Arizona. Further, the requirement that commissions be
paid up front each year eliminates the State's risk of payment failure under
this contract. It is likely that any vendor who bids will take exception to this
bond requirement and propose a lesser alternative.
)
)
Many State and County contracts have elected to omit the performance bond
entirely because of the significant investment in millions of dollars in
equipment by the vendor and the fact that there is no cost whatsoever to the
State. Given the above, will the State consider a lower bond amount or no
bond? If a vendor takes exception to this requirement, will their proposal be
rejected without further consideration?
24
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MlC 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Pronosal Due Date: Sentember 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Answer:
Offeror shall provide payment and performance bond equal to 100% of value
of the contract for the first year and shall maintain this bond by annual
renewal for each subsequent year of the contract term.
Question 50.
Section 3.11 Identification of Taxes - The FCC, each State, county and city
may assess taxes and fees that are assessed on telecommunications charges.
These taxes are imposed by the governmental authority and simply passed on
to the consumer by the vendor - regardless of which vendor is providing the
service. In addition, these charges change frequently. Most companies utilize
tax services to maintain a database of information to keep up with the
complex matrix of tax information. This complexity makes it virtually
impossible to provide the State with a complete array of all possible taxes and
fees for all possible call types. Since all taxes affect all bidders equally;
providing the State with a list of taxes assessed by every State and
municipality is meaningless from an evaluative standpoint. Will the State
accept information from bidders which includes only those fees and charges
assessed and controlled by the Vendor? This would allow bidders to omit
Federal, State and Local taxes and fee information from our responses - those
which are mandated by government and affect all vendors equally?
Answer:
Section 3.11 Identification of Tax is amended to read "Contractor is
responsible for collecting and remitting all required taxes. Contractor shall
only collect the actual tax amount."
)
Question 51. Section 2.4.7.4 - Given the extremely high temperatures in Arizona, can
vendors expect air conditioning to be provided in the equipment rooms of all
facilities?
Answer:
)
Yes. The vendor should provide equipment temperature requirements so that
these can be checked with the facility. This will allow the Department to fix
any air conditioning problems in a timely manner.
Question 52. General- Historical Call Volume by Facility - it is critical that call volume
information by facility be provided to vendors. The current vendor has this
information, and by withholding it, they are impeding the bid process and
creating an unfair advantage for themselves.
25
. SOLICITATION AMENDMENT
I
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
AMENDMENT NO. SIX
REQUEST FOR PROPOSAL NO. 060072DC
Proposal Due Date: September 14, 2006
PLEASE NOTE:
)
)
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
Answer:
Please see the attached Attachment # I 0, Historical Call Volume by Facility
for the requested information.
Question 53.
General- Please confirm the State's position on bidders who take exception
to any mandatory requirement. Will any proposal taking exception to
mandatory bid requirements be disqualified and removed from consideration?
Answer:
Any exceptions to the RFP requirements need to be clearly identified in the
Offeror's proposal for review and determination by the Department.
Question 54.
General- Given the number of significant remaining questions regarding this
RFP we respectfully request a two week extension ofthe due date.
Answer:
The proposal due date has been amended to September 14,2006.
Question 55.
Amendment No. Three, Question 61, page 14. What is a "per call comp fee"?
How does a per call comp fee differ from a "surcharge" as shown in the Cost
Proposal Form (RFP page 85)?
Answer:
Clarification: Payphone Compensation is an FCC mandated fee that came
into existence in the mid 90's when the LEC's and the payphone providers got
together and demanded compensation for the use of their public phones when
customers made IXC calls. It was mandated by the FCC and effected MCI,
AT&T and Sprint. The LEC's and Payphone service providers said they
wanted fair compensation for any call made on their equipment that they did
not bill for. It is basically the charge for using their lines and equipment to
reach a network other then theirs. The calls are tracked and the IXC's are
required to remit payment to a clearing house (Cincinnati Bell) for those
calls, the LEC's and Payphone providers also remit to Cincinnati Bell for
payment from all the IXC for all calls made on their identified payphone
lines. The FCC first mandated this payment at about $.024 percall for public
payphones. The cost of the compensation was increased over time and the
LEC's and Payphone providers went back and had prison lines included in the
types of calls they wanted compensation on since they were collect and
completed on a public or semi-public phone. This is a pass through fee that
is remitted back to the LEC's via the clearing house. In the case of a supplier
this is not considered revenue as they collect it and pass it on to the LEC.
26
··SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
(
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
The Payphone Surcharge is a completely different charge. It is basically a
setup fee for the collect call and automated services needed to complete the
call. Generally providers keep the revenue associated with the surcharge to
cover their expenses and remit the per call comp fee to the clearing house to
pay for the use of the LEC's equipment. In locations where providers own the
lines and equipment, they do not charge per call compensation since they get
the benefit of the revenue associated with the call. However, LEC's can
collect it, and it can be considered part of the commissionable revenue
stream.
)
)
27
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARiZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
ARIZONA DEPARTMENT OF
CORRECTIONS
IATTACHMENT#10
SOLICITATION NO. 060072DC
HISTORICAL CALL VOLUME BY FACILITY
ARIZONA DEPARTMENT OF CORRECTIONS
(01 July 2005 thru 30 June 2006)
AZDOCSite
ASPC-Douq/as
Comnlex Main
) Panaqo Unit
ASPC-Evman
Cook Unit
Meadows Unit
Rvnninq Unit
SMUIUnlt
SMU II Unit
ASPC-Florence
Complex Main
East Unit
Picacho Unit
Calls/Minutes
Local
IntraLATA
InterLATA
Interstate
International
Other
Total Calls
Total Minutes
Total Calls
Total Minutes
2111
25544
254
2707
17455
202859
1685
19191
54639
747429
7796
104,406
8960
119462
906
11,569
33
459
0
0
0
0
0
0
Total Calls
Total Minutes
Total Calls
Total Minutes
Total Calls
Total Minutes
Total Calls
Total Minutes
Total Calls
Total Minutes
548
31164
847
9780
394
4612
428
2586
0
0
9490
102409
9794
115162
10060
111,047
16956
109536
0
0
2716
36640
2,311
30816
2144
28915
4127
33371
0
0
2044
26902
3,105
42169
1615
21,481
4736
37077
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Total Calls
Total Minutes
Total Calls
Total Minutes
Total Calls
Total Minutes
2,666
31254
1302
15,732
240
2718
48292
507229
17690
204679
8500
98405
8783
102097
3665
49193
2135
26837
6,838
79963
2930
37,985
1,002
13366
462
4,349
0
0
0
0
0
0
)
28
0
0
36
382
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, MlC 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT#10
SOLICITATION NO. 060072DC
HISTORICAL CALL VOLUME BY FACILITY
ARIZONA DEPARTMENT OF CORRECTIONS
(01 July 2005 thru 30 June 2006)
AZDOCSite
ASPC-Lewis
Bachman Unit
)
/ Barchev Unit
Bucklev Unit
Morey Unit
Rast Unit
Stiner Unit
ASPC-Perrvville
Complex Main
SACRC
ASPC-Phoenix
Alhambra Unit
Globe Unit
Calls/Minutes
Local
IntraLATA
InterLATA
Interstate
International
Other
Total Calls
Total Minutes
Total Calls
Total Minutes
Total Calls
Total Minutes
Total Calls
Total Minutes
Total Calls
Total Minutes
Total Calls
Total Minutes
24145
276601
31395
356565
20878
233728
10446
116819
9372
113414
26582
298681
3357
39542
5640
63169
3392
41383
2820
32704
952
11724
4172
49399
2463
32304
5957
78062
4142
56553
2411
32587
2149
29774
6349
86222
2289
27929
4029
51613
1495
19402
2125
27704
1361
18173
2809
36566
165
1826
1
12
1
13
8
89
22
285
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Total Calls
22229
12618
13123
0
0
0
Total Minutes
Total Calls
Total Minutes
119012
1,386,85
7
3948
39534
260276
2959
26520
165419
3419
43255
176179
680
8395
0
0
0
0
0
Total Calls
Total Minutes
Total Calls
Total Minutes
7276
81654
468
5617
622
6662
2558
28971
414
5653
8362
108184
631
7738
1042
13653
0
0
589
5106
0
0
0
0
)
29
. SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
iA TTACHMENT#10
ARIZONA DEPARTMENT OF
CORRECTIONS
SOLICITATION NO. 060072DC
HISTORICAL CALL VOLUME BY FACILITY
ARIZONA DEPARTMENT OF CORRECTIONS
(01 July 2005 thru 30 June 2006)
AZDOCSite
ASPC-Safford
Complex Main
\
1Ft Grant Unit
ASPC-Tucson
Como lex Main
Manzanita Unit
ASPC·Winslow
Complex Main
Apache Unit
ASPC-Yuma
Comolex Main
Calls/Minutes
Local
IntraLATA
InterLATA
Interstate
International
Other
Total Calls
Total Minutes
Total Calls
Total Minutes
222
1840
461
6035
3861
43971
22602
295701
18120
241808
16350
211206
1512
19139
2277
29917
1947
19402
889
9173
0
0
0
0
Total Calls
Total Minutes
Total Calls
Total Minutes
32185
373205
0
0
4262
52057
0
0
71787
966822
829
8004
13052
173233
228
2190
2731
29223
6
37
0
0
0
0
Total Calls
Total Minutes
Total Calls
Total Minutes
113
1316
146
1901
39306
466098
5936
77312
7459
101772
1682
22840
4644
61692
741
9216
969
9154
587
6442
0
0
0
0
Total Calls
Total Minutes
19377
200162
42850
503647
12744
172274
8381
109380
3
42
0
0
)
30
SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
160lW. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
~TTACHMENT#10
ARIZONA DEPARTMENT OF
CORRECTIONS
SOLICITATION NO. 060072DC
HISTORICAL CALL VOLUME BY FACILITY
ARIZONA DEPARTMENT OF CORRECTIONS
(01 July 2005 thru 30 June 2006)
AZ DOC Site
PRIVATIZED
Florence West
)Kinqman
Marana
Phoenix West
Total Calls
Total Minutes
Calls/Minutes
Local
IntraLATA
InterLATA
Interstate
International
Other
Total Calls
Total Minutes
Total Calls
Total Minutes
Total Calls
Total Minutes
Total Calls
Total Minutes
590
4967
1468
18282
3389
39604
23736
277 818
18519
204764
68384
870301
1112
12137
4422
50829
5439
68874
11303
144774
16609
213099
4125
55804
1151
114225
5403
66811
1304
16018
1086
14530
0
1199
13080
251
2867
0
0
0
0
0
0
0
0
0
343999
4,061,51
6
399877
299628
100819
9899
0
4617583
3961739
1385282
101941
0
0
0
Notes: *If the Unit is not listed it has been consolidated under the Complex Main columns.
*SMU II has been consolidated under SMU I.
*Ft Grant and Apache figures were derived from previous year data.
)
31
. SOLICITATION AMENDMENT
ARIZONA
DEPARTMENT OF CORRECTIONS
1601W. JEFFERSON, M/C 55303
CONTRACTS ADMINISTRATION
PHOENIX, ARIZONA 85007-3002
(602) 542-1172 PHONE
(602) 364-3790 FAX
)
(
REQUEST FOR PROPOSAL NO. 060072DC
AMENDMENT NO. SIX
Proposal Due Date: September 14, 2006
PLEASE NOTE:
Solicitation Contact Person: Kristine Yaw
THIS AMENDMENT MUST BE SIGNED AND RETURNED AS PART OF YOUR PROPOSAL.
ALL OTHER PROVISIONS OF THE SOLICITATION SHALL REMAIN IN THEIR ENTIRETY.
Offeror hereby acknowledges receipt and
The above referenced Solicitation Amendment
understanding of above amendment.
is hereby executed this 24'h Day of August,
2006, in Phoenix, Arizona.
'7\fJIIAl 11'10uf
f(ped Name and Title
Name of Company
)
32
.
REVISEL--....,,;£ SCHEDULE
SOLICITATION NO. 060072DC
ARIZONADEPART~.OF
.~.
CORRECTIONS
SOLICITATION AMENDMENT NO. SIX
Contractor Name: ________________
Contractor Cost Proposal Form
Contractors shall provide the dollar amount of up front payment the Department will receive at the beginning of each year of the contract tenn.
$
This up front shall be based on the commission rate offered. A true up payment shall be made at the end of each contract
year for the balance of the commissions.
.
Contractor Proposed Rates
Per Call Camp
Type Call
Collect
Local
IntraLATA
InterLATA
Interstate
International
Surcharge
Commission Rate
Per Minute Rate
0.000/.
20 Min Call Cost
,
,
Prepaid
Local
IntraLATA
InterLATA
Interstate
International
,
Debit
Local
IntraLATA
InterLATA
Interstate
International
,
i
Call Data (Total Calls - 2005 Data)
-.
60%! Collect
~-
-- ._ ...
.....
~,
..
'."
--
Family Costs
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
.$
$
$
$
$
-
-
-
-
-
-
; Total Family Costs
,
435,832:
356,995:
479,253;
124,890;
30%iPrepaid
Local Calls
iritraLATA Calls
jnteriATACaTfs '
Interstate caiiis
'-'-8, 162'- International caITs-·......
I$
10%lOebit
,
-
,
"
-"
.,"
~"'
,
-"
.-.---
.
:
-
. .......
.....
- .....
';'--'-'- ._ ..._---_.-
33
/'
.,_..........._ - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
. Attachment 1:
. RulesfQr Non-Employees
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #1
) SOLICITATION NO. 060072DC
RULES FOR NON-EMPLOYEES OF THE DEPARTMENT OF
CORRECTIONS IN ARIZONA STATE PRISON COMPLEXES
POLICY STATEMENT:
While the institution recognizes the need of non-staff personnel to have in their possession
certain personal items, limits are necessary for the security and safe operation ofthe institution.
PROCEDURES:
All persons entering the institution are subject to search prior to entry and while on the grounds
of the institution. All non-staffpersonnel will, at all times, remain in their authorized area under
the direction of the project coordinator.
1. Persons are allowed the materials necessary for the perfonnance of their duties.
2. All non-staff personnel may have in their possession the following:
A. A wallet with nonnal contents, e.g.,
)
1) Photos and personal papers.
2) Currency not to exceed $20.00 (Twenty Dollars).
reported to the shift commander prior to entry.
Excess will be
3) No credit cards or checkbooks are allowed.
B. Handkerchief and comb.
C. Tobacco products and smoking apparatus for nonnal daily use.
D. Keys as necessary (auto and home).
E. Fingernail clipper.
F. Confectionary items (gum, candy, etc.)
G. Watch and rings.
4. All persons are prohibited from introdncing medication dmgs into the institution grounds
unless such a medication has been properly prescribed by a licensed physician and is in the
original prescription container.
)
88
ATTACHMENT #1
) SOLICITATION NO. 060072DC
ARIZONA DEPARTMENT OF
CORRECTIONS
A. Medications of a stimulate nature, i.e., Dexedrine, Preludins, Tenuate or
any other appetite suppressant or any hypnotic-type drug, are specifically
prohibited on institution property. Persons who are taking this type of
medication prior to coming to the institution will report this fact to the
Shift Commander, prior to reporting to their authorized area.
B. Persons taking medications of the tranquilizer class, i.e., Valium,
Librium, Miltown or any ofthe anti-depressant class, i.e., Sinequan,
Triavil, Elavil or any mood modifying drug of any type; Pain medications
i.e., Percodan, Percocet, hydrocodone (Vicodin), Tylenol with codeine,
propoxphene, etc., will report this fact to the Shift Commander prior to
going to their authorized area. Possession ofthese types of drugs on
prison grounds will be limited to that amount necessary during one eight
hour shift.
C. Personnel taking any other class of medication i.e., antihistamines,
antihypertensives, anticholingeries, etc., are limited in the introduction or
only such amourit of medication as will be required during the period of
one eight hour shift, and this fact will be reported to the Shift
Commander.
)
1) Any deviation from this policy must be cleared with the Warden of
the unit. Persons violating this policy may subject themselves to
eviction from institution property and/or prosecution.
NOTE;
If anyone loses or has stolen any personal items in his
possession, the institution will attempt to retrieve the
items, but cannot guarantee the return thereof nor
provide reimbursement.
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #1
) SOLICITATION NO. 060072DC
The following Arizona Revised Statutes dealing with inmate and non-staff member relationships
require your strict adherence at all times during your' stay at the Arizona State Department of
COlTections,
Interest of employee and non-employee in contracts, gifts to or for inmates: penalty
1, No non-staff member shall be interested in any contract or purchase made by anyone
for or on behalf of the prison, or receive, directly or indirectly, compensation for his
services other than prescribed by the administrator of the institution, nor shall he
receive any compensation whatever for any act or services he performs for or on behalf
of a contractor, or any agent or employee of a contractor.
2, No non-staff personnel, without permission ofthe administrator shall make a gift or
present to or receive a gift from an inmate, or barter or deal with an inmate.
3. Any person violating this section shall be discharged from office or service, and every
contractor, or employee or agent of a contractor, shall not be permitted to act or serve
again as such contractor, agent or employee.
Unauthorized communication with inmates: penalty
)
A person not authorized by law who, without the permission of the officer in charge
ofthe state prison, communicates with a person imprisoned or detained therein, or
who takes any letter, writing, literature or reading matter to or from a person
imprisoned or detained therein, is guilty of a misdemeanor.
~--------------~---------Signature
Date
)
90
.AttachR1~nt2:
. Examples of Contractors C()st Proposal
(
·.)
AruZONADEPARTMENT-OF
CORRECTIONS
ATTACHMENT #2
SOLICITATION NO. 060072DC
Examples of Contractor Cost Proposal
Contractor 1
Contractor PrQIlosed Rates
Commission rate If':J~1i1i;if';f!!ttIQQr6j
T~ee of Call
Collect
Local
interLata
intraLata
interstate
international
Prepaid/Debit
Local
interLata
intra Lata
interstate
international
Surcharge
$
$
I Per minute rate I
1.50
1.50
$
$
2.50
3.00
$
$
0.50
0.75
$
$
0.10
0.20
$
2.00
2.50
$
$
$
$
5.00
$
$
$
$
$
5.50
7.50
5.00
12.50
18.00
5.00
$
$
$
$
$
2.00
4.00
5.00
7.00
12.50
0.20
0.30
$
$
$
I 20 Minute Call Cost
Flat Rate
0.25
0.50
Call Data (total calls - 2005 data)
70.00% Collect
30.00%
435,832
479,253
356,995
124,890
8,162
''"''"'!'_"''-''''-'~~_'",,,,"_,_
...,
Local Calls
interLata Calls
intraLata Calls
interstate Calls
international Calls
-~-------"--"""-"
$
$
$
$
$
1,677,953.20
2,516,078.25
1,249,482.50
1,092,787.50
102,841.20
1;!~,j::!p"ili<'I'~'~~;;,;;i&i\:~;~~$;\1,4~;i>'&fi:
$
$
$
$
$
261 ,499.20
575,103.60
12,243.00
262,269.00
30,607.50
l;i$1!,~,{i,~t!i~'i}~i'~)i;"i;~'f;l1iil1ij;'Z4?g~(b
Total Family Costs
1~%$;§,Wb,,~'\:~[~W1;F!:l:t17:~t1£$~:lj:;!1~:!;
Prepaid/Debit
91
~"",=~,"",-:.:z.::.=;;":;,.:,~,:"-,,,,"'''>
Family Costs
ATTACHMENT #2
SOLICITATION NO. 060072DC
ARIZONA DEPARTMENT OF
CORRECTIONS
Examples of Contractor Cost Proposal
Contractor 2
Contractor Proposed Rates
Commission rate ~~:;~'f;r;'i;§M!lQ%6\1
T~ee of Call
Collect
Local
interLata
intra Lata
interstate
international
PreoaidlDebit
Local
interLata
intra Lata
interstate
international
Surcharge
1.00
1.50
2.00
2.50
3.00
$
$
$
$
$
I
-. -- I
2.00
2.50
$
$
Per minute rate
$
$
$
$
$
I
20 Minute Call
Cost
Flat Rate
0.15
0.25
0.25
0.50
$
$
$
$
$
I
0.05
0.10
0.15
0.25
0.50
435,832
479,253
356,995
124,890
8,162
I$
I$
I$
I$
$
18.00
l;t~ii!(£i;Ji";h;:!i:'~i;~,6i~~~~~~~l~$;";,;~;~
$
1.00
2.00
3.00
7.00
12.50
$
$
$
Local Calls
interLata Calls
intraLata Calls
interstate Calls
international Calls
; ; 0 ; ; ; ; ; , ; ' ; ; ; ; ; ; , ; ; ; ; ; ; , " ,. . . . . ;~~; _ _ _ _ _ _ __
1,220,329.60
2,180,601.15
1,749,275.50
1,092,787.50
$
$
$
$
$
130,749.60
287,551.80
321,295.50
262,269.00
30,607.50
:~j~i;f,'r;i~:~:\h1\ii;i;tL1WQ~~;~'7@;1J:Q1:;;~;(;!ij
Total Family Costs
i.'$?it~t;'H~i'2ii;j }li:!;;Y;1I3Z&~~P'?i~$/~;i'.~'~
30.00% Prepaid/Debit
92
;;;~;;;~;,;~;
4.00
6.50
7.00
12.50
$
Call Data (total calls - 2005 data)
70.00% Collect
$
$
$
$
(1 7&;
y
Family Costs
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHJvfENT #2
SOLICITATION NO. 060072DC
-
Examples of Contractor Cost Proposal
Contractor 3
Contractor Proposed Rates
Commission rate
T}l:ee of Call
Collect
Local
interLata
intraLata
interstate
international
Prepaid/Debit
Local
interLata
intra Lata
interstate
international
Surcharge
1.50
1.50
1.50
2.50
3.00
$
$
$
$
$
lisi;j2;Jt{gl'lf;4;$;;'Qtlf4:::1
Hybrid Flat
Rate
(15 min)
I Per minute rate
$
$
$
$
$
0.15
0.20
0.25
0.50
0.75
$
$
$
2.00 I $
2.50 I $
$
$
Hybrid Flat
Rate (per minute
charge)
0.10
0.10
0.10
1.25
1.50
2.50
0.251
0.50 I
Call Data (total calls - 2005 data)
70.00% Collect
435,832
479,253
356,995
124,890
8,162
.-,,,~~.',"
.. "",,_,,"~:,'-.',-
Familv Costs
$
$
$
$
$
4.50
5.50
6.50
12.50
18.00
1,372,870.80
1,845,124.05
1,624,327.25
1,092,787.50
102,841.20
;~,!O<\L';:':i;:~':li\;:i.G;!i~t{~'~Pi!!Q'"
$
$
$
$
$
1.75
2.00
3.00
7.00
12.50
$
$
$
$
$
$
$
$
$
$
228,811.80
287,551.80
321,295.50
262,269.00
30,607.50
'E-$:;'?i:l::j;I!::;:1:hifl1f1:3:g;~'§'~Q.i:i:': I
Total Family Costs
;'$<.;i:;:!,;<i(!~·;:f:0?;1;$,a;;4a;~;4Q;G. .
30.00% Prepaid/Debit
Local Calls
interLata Calls
intraLata Calls
interstate Calls
international Calls
93
.,:':",''''_.';.:~=='''->"",:.-.;c.,;,,,,_;c,,,.,,~,
20 Minute Call
Cost
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #2
SOLICITATION NO. 060072DC
Examples of Contractor Cost Proposal
Contractor 4
Contractor Proposed Rates
Commission rate Pi1;~~1~I(f'4'St®jlA;'i'
T~pe
of Call
Surcharge , Per minute rate ,
Collect
Local
interLata
intraLata
interstate
international
PrlilQaidlDebit
Local
interLata
intraLata
interstate
international
I
20 Minute Call Cost
Flat Rate
$
$
$
$
$
6.00
6.00
6.00
6.00
6.00
$
$
$
$
$
3.00
3.00
3.00
3.00
3.00
$
$
$
$
$
435,832
479,253
356,995
124,890
8,162
$
$
$
$
$
1,830,494.40
2,012,862.60
1,499,379.00
524,538.00
34,280.40
i::$:~;S'j';;;~ri;!Li;li;it~f$'Q1,;§5.¥,';~I)F;:{
$
$
$
$
$
3.00
3.00
3.00
3.00
3.00
$
$
$
$
$
392,248.80
431,327.70
321,295.50
112,401.00
7,345.80
V:.~.6*,;fj~;::tt,j(,;2!'i;'ii:;~~?§'4;~j.$·i$Q!i£;,1
Total Family Costs
Call Data (total calls - 2005 data)
70.00% Collect
6.00
6.00
6.00
6.00
6.00
Family Costs
I
30.00%
E:$;l!S; :;if·~;$;l~~'t~\i!:Sti1~~f17:-a~@.·!§,
Prepaid/Debit
Local Calls
interLata Calls
intraLata Calls
interstate Calls
international Calls
94
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #2
SOLICITATION NO. 060072DC
Examples of Contractor Cost Proposal
Contractor 5
Contractor Proposed Rates
Commission rate ·'·;i';~;;j:i:if;4~~OQ%.i;
Per minute rate
Type of Call I Surcharge
Collect
Local
interLata
intraLata
0.30
interstate
3.001$
$
0040
international
$
3.00 I $
Prepaid/Debit
Local
interLata
intraLata
interstate
international
Flat Rate for
5 minutes
$
$
$
t
T
$
$
$
1.50 I $
1.50 I $
$
$
Per minute
rate after
flat rate
0.75
0.75
0.75
0.20
0.35
0.35
435,832
479,253
356,995
124,890
8,162
$
$
$
$
$
0.75
0.75
0.75
0.151 $
0.20 $
0.20 $
$
$
0.25 1
0.30 1
3.75
6.00
6.00
9.00
11.00
3.00
3.75
3.75
6.50
7.50
Familv Costs
$
1.144,059.00
2,012,862.60
1,499,379.00
786,807.00
$
62,847040
'!$~41~;~~*:g";!if~;J~'§~~;-"$Q&~~$'$'1QlX"
$
$
$
I $
I $
I $
I $
I $
.
392,248.80
539,159.63
401,619.38
243,535.50
18,364.50
~;~f:~!'iijZ~:0;;;f?I;;\';~1~~\<l1~7'f~?
Total Family Costs
Call Data (total calls - 2005 data)
70.00% Collect
20 Minute Call
Cost
[J~'E;;;'~~) ;'~+~i;~'i~1Qo;:tJa~;8Q';';;!
30.00% Prepaid/Debit
Local Calls
interLata Calls
intraLata Calls
interstate Calls
international Calls
95
)
.Attachment, 3:
.
Management Criteri~
-'
"
.J
,\
-,
,-
'.',
-
.
-",'
,,'
-
".-,
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #3
SOLICITATION
NO. 060072DC
,
MANAGEMENT CRITERIA
The Department is in the process of reconfiguring the inmate Security Levels to encourage and
reward inmate good behavior. The Security Levels previously used were designated as I through 5,
with 5 representing the highest level of security. The inmate will be limited to a call list often (10)
individual telephone numbers they are authorized to call, referred to as the 10 list. The charts below
show the Security Levels in relation to each other and the various phased imnate phone privileges.
The Previous column identifies the previous authorized inmate phone limit. With this new rating
scheme and the prepaid capability ofthe new inmate phone system it is ffilticipated that, over time
the minutes of use will increase from the current usage figures.
With good behavior imnates can increase their privileges within each security level in phases as
illustrated below: The previous column represents the previous inmate phone limit using 1-5
Security levels.
The following tables wilI be modified over time and the Contractors system must be flexible enough
to handle future changes.
MAXIMUM
Privilege
Phase I
Phase II
Phase III
Previous
Inmate Phones
One-S min Can per
Week
One-10 min Call
per Week
One-20 min Call
per Week
One-S min Call per
Week
)
MEDIUM
Privilege
Illmate Phones
Phase I
Three-1S min Calls
per Week
Phase II
Five-1S min Calls
per Week
Phase III
Seven-1S min Calls
per Week
Previous
Four-1S min Calls
.per Week
MINIMUM
Privilege
II/III ate Phones
Phase I
Three-IS min Calls
per Week
Phase II
Four-1S min Calls
per Week
Phase III
Unlimited Calls per
Week
Previolls
Two-IS min Calls
per Week
CLOSE
Privilege
II/III ate Phones
Phase I
Two-1S min Calls
. per Week
Phase II
Three-1S min Calls
per Week
Phase III
Five-IS min Calls
per Week
Previolls
Three-IS min Calls
ner Week
DEATH ROW
Privilege
Inlllate Phones
Phase I
One-IO min Call
per Week
Phase II
Two-l0 min Calls
per Week
)
96
Phase III
Two-20 min Calls
per Week
Previolls
Two-IO min Calls
per Week
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #3
. OLICITATION NO. 060072DC
MANAGEMENT CRITERIA
Note: Inmates will all start at Phase I, & al each evaluation period, wilh good behavior they will be
moved 10 the next phase.
Phase 1- EMlualion Period is 60 days
Phase II - Evaluatioll Period is 120 days
Phase III -lIas no Evaluation Period
)
)
97
Attachment 4:
I 11 III ate Phone .Locations
)
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #4
)OLICITATION NO. 060072DC
Inmate Phone Locations
Location
.
Ph~sical
.----
State Prisons
ASPC-Phoenix
2500 E. Van Buren Street, Phoenix, AZ 85008
Int.
Hwys 60 & 70 Globe, AZ 85502(Behind FairQrounds)
4§'p-Globe
ASPC-Florence
1305 E. Butte Ave, Florence, AZ 85232
ASP-Picacho
25230 Picacho Blvd,£icacho, AZ 85241
__
ASPC-Eyman
5180 E. Old Florence Kelvin Hwy, Florence, AZ 85232
ASPC-Perryville
2014 N. Citrus Rd, Goodyear, AZ 85338
ASPC-Winslow
2100 S. State Hwy 87, Winslow, AZ 86047
._ASP-Apache
38322 U.S. Hwy 180, st. Johns, AZ 85936
-ASPC-Yuma
7125 East Juan Sanchez Boulevard, San Luis, AZ 85349
ASPC-Lewis
26700 S. Hwy 85, Buckeye, AZ 85326
.ASPC-Safford
896 S. Cook Rd, Safford, AZ 85546
ASP-Ft Grant
Spur Rt 266 & Curtis Pkwy, Ft C;:;rant, AZ 85643
ASPC-Oouglas
6911 N. BOI Blvd, Douglas, AZ 85607
ASP-PapaQo
25 W. 16th St, Douglas, AZ 85608
ASPC-Tucson
10000 S. Wilmot Rd, Tucson, AZ 85734
SACRC
1275 W. Star Pass Blvd, Tucson, AZ 85713
Privatized Prisons
Florence West
. 915 E. Division Dam Rd, Florence, AZ 85232
12610W. Silverbell Rd, Marana, AZ 85653
Marana
Phoenix West
3402 W. Cocopah, Phoenix, AZ 85009
Kingman
4626 W. E~lish Dr., Golden Valley, AZ
~;
)
Address
)
98
)
.. ·~tt;achment 5:· . . .
CurrentlnmateCapacityandPho,neTypes •
,
)
".
. . '
.
._I
'
.
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #5
lOLICIT ATION NO. 060072DC
CURRENT INMATE CAPACITY AND PHONE TYPE
# of
Inmate
Complex/Unit
Custody
Level
Ca~<:i!Y
Inmate
Phones
Pedestal
ASPC·Phoenix (Entry
Point)
Reception
Inmate Worker
B-Ward
Q-Ward
Flamenco-M
Flamenco-F
Aspen/SPU
ASP·Globe
ASPC·Florence
Central Unit
East Unit
) North Unit
. South Unit
CB6
ASP·Picacho
ASPC·Eyman
Cook Unit
Meadows Unit
Rynning Unit
Rynning Unit
SMUI
SMU"
ASPC·Perryvilie
Complex Isolation
Complex
Detention
ComplexBld9_45_
Santa Cruz Unit
Lumlev Unit
Minors Unit
San Pedro Unit
\ Santa Maria
) Piestewa Unit
I Santa Rosa Unit
1043
336
43
48
6
105
22
150
333
3857
961
702.
1057
732
186
219
4849
1037
1156
800
80
1008
768
3109
6
3
1
_._. ------.--"-
Maximum
Medium
Minimum
Medium
Maximum
Minimum
Medium
Medium
Close
Maximum
Maximum
Maximum Maximum
36
Maximum
1
25
770
Maximum
Mixed 2/3
Mixed
2
20
3/4/5
29
2
10
14
8
12
-
All Levels
Minimum
Mixed 2/3
Minimum
Minimum
99
17
Other'
0
0
3
1
5
1
6
27 --- 84
15
15
33
11
3
7
98
16
17
17
24
24
99
1
746
6
434
586
200
300
26
43
Maximum
Minimum
Maximum
Close
Close
Close
Medium
Minimum
Type of Phone
Wall
Mount Wireless
-
26
69
15
33
11
3
7
48
16
16
16
89
. _ -f--
--
5
1
6
1
0
._-.-.
-
0
15
15
50
0
-
0
1
1
6
24
24
4
0
1
1
2
20
25
10
14
8
12
1
2
3
-
---
--
ARIZONA DEPARTMENT OF
CORRECTIONS
II ATTACHMENT #5
~OLICIT ATION
NO. 060072DC
,
CURRENT INMATE CAPACITY AND PHONE TYPE
r-:-:
ASPC-Winslow
Coronado Unit
Kaibab Unit
ASP-Ar:!ache
CDU
...
ADU
ASPC-Yuma
Cheyen!!e Unit
Cocopah Unit
Dakota Unit
ASPC-Lewis
Bachman Unit
--Bachman
Detention Unit
Barchey Unit
Morey Unit
Morey Detention
Unit
\ Stiner - Red Unit
} Stiner - Blue Unit
Stiner Detention
Unit
Buckley Unit
Rast Unit
ASPC-Safford
Graham Unit
Tonto Unit
ASP-Ft Grant
ASPC-Douglas
Gila Unit
Maricopa Unit
Mohave Unit
Eggars Unit
ASP-Papaqo
Cochise
Detention
ASPC-Tucson
Cimarron Unit
Echo Unit
Manzanita Unit
\ Rincon Unit
J Minors Unit
1865
628
800
374
39
24
2295
1007
392
896
4744
600
Minimum
69
19
34
9
6
1
60
17
10
33
180
18
80
1008
801
Maximum
Medium
Close
2
16
52
101
450
454
Maximum
Medium
Medium
6
8
8
100
800
350
1717
647
290
780
2440
692
230
927
200
340
Maximum
Close
Maximum
8
48
14
37
11
9
51
4496
768
456
446
733
198
Maximum
Minimum
Close
Minimum
Maximum
Maximum
Medium
Minimum
Close
Minimum
Medium
Minimum
17
79
20
8
35
8
8
Minimum
Minimum
Medium
Min/L 1
Minimum
149
32
8
13
33
6
Mixed 3/4
Minimum
Medium
Close
Mixed 4/5
100
27
19
35
1
34
7
0
8
6
-
42
16
10
16
94
16
16
16
80
I
1
2
1
0
1
6
2
0
2
16
16
-
36
4
2
32
8
1
1
0
1
0
3
8
8
8
16
6
35
11
8
16
76
20
8
32
8
8
73
1
0
3
61
28
8
12
27
6
0
15
4
1
6
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #5
jOLICITATIONNO.060072DC
CURRENT INMATE CAPACITY AND PHONE TYPE
Santa Rita Unit
Winchester Unit
Catalina Unit
~~gRC
SMH
CDU
Privatized Prisons
Florence West
Marana
Phoenix West
KinQman
-----_._---
)
770
528
300
188
29
80
2856
600
456
400
1400
33271
Mixed 2/3
Medium
Minimum
Medium
Mixed 15
Maximum
20
13
12
9
Minimum
Minimum
Minimum
Minimum
--
*Key to OTtillR phones
Florence - ATT Trimlinc Model 210, Black or Brown
Douglas - 3 desk phones
Tucson" rcgular phoncs with long cords
Key to Custody Levels
I = Minimum
2 = Minimum
3 = Medium
4 = Close
S = Maximum
)
101
-
20
12
12
9
1
2
245
51
42
24
128
24
110
1143
713
134
1
111
0
1
2
0
327
70
33
Attacllment6: ..
currenfcall Rates
'"
(
,
,-
)
.. J
,
\.
,
.
'.'
'
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #6
SOLICITATION NO. 060072DC
'r=========~~==~~==========~====================~
)
CURRENT CALL RATES
Inmate Phone Rates as of 14 June 2005
GTL (previously AT&T) rates:
InterLATA Collect: $3.00 surcharge plus $0040 per call comp fee plus $0.30 postalized rate per minute (no
more mileage rate plan).
InterLATA calls are placed withill a LATA (Local Access Transport Area) and
received in a different LA 1;1. These calls are carried by a long distance company and
are a type ofa Long Distallce call.
(to minute call}={($3.00 + $0.40)+($0.30*lOmin)}=($3.40 + $3.00) = $6.40 (average of $.64 pel' minute)
Interstate Collect: $3.95 surcharge plus $0.47 per call comp fee plus $0.89 per minute.
Interstate calls are a type of a Long Distance call. AT&T was authorized to increase the
per call camp to $0.60, but our group chose not to increase it at the time, so the $0.47 is
still in effect.
Interstate refers to between states (crossing a state line).
)
(IO minnte caU}={($3.95 + $0.47)+($O.89*IOmin)}=($4.42 + $8.90) = $13.32 (average of 1.33 per minute)
FSH (previously Qwes!) rates:
Local Collect: $2.30 flat rate (no per minute charges).
In effect, for Local calls, regardless of whether they last one minute or 15 minutes, the rate is
$2.30, which includes the $0.50 Pay Phone Usage Charge (FCC per call camp fee).
A Local Call is any call within the local service area of the calling phone.
(lO minute call}={($2.30*IOmin)} = $2.30 (average of$.23 pel' minute)
IntraLATA Collect: $1.45 set-up fee plus $0.50 Pay Phone Usage Charge (FCC per call camp) plus $0.25 per
minute.
IntraLATA calls are Long Distance calls that do not cross a LATA boundary, for
instance a call from Phoenix to Flagstaff is Long Distance, but does not cross the
Arizona LATA boundary, so it is an IntraLATA call carried by Qwest for FSH. This
Phoenix to Flagstaff call would be charged $4.45 for a 10 minute Collect call.
Intl'ftLATA calls represent Telecomlllu"ications services that origillate alit! end ill tlte
slime Local Access (tlld TNlnsport Area (LATA).
(IO minute call}={($1.45 + $0.50)+($0.25*IOmin)}=($1.95 + $2.50) = $4.45 (From Phoenix to Flagstaff)
(average of $.45 per mill ute)
)
ARIZONA DEPARTMENT 011
CORRECTIONS
ATTACHMENT #6
SOLICITATION NO. 060072DC
)~-=-=-=~~-=~-=~~~~==~~==~~~-=~-=-=-===~
CURRENT CALL RATES
Current Contract rates:
International Collect: $1.00 set-free plus whatever the foreign country rate is set at by each respective
country. This rate is sct by the country the inmate is calling to and this rate changes
quite often. From Nov 04 to Oct 05 the following international calls occurred:
Interllational calls are provided by carriers that provide cOllnections between a
cllstomer located in World Zone 1 ami a cllstolller located olltside of World ZOJle 1.
World ZOlle 1 is generally idelltified as tlte North AmericIIII Numbering Plan,
(United States of America). This type of cal/mllst pass through an Illtemational
Switching Carrier (ISC), which is an exchange whose jilllctioll is to switch
telecomllllwicatiolls traffic between national netwol'k and the lIetlVol'ks of otlter
countries. Also kllOWIl as all international gateway.
Total Calls = 6,510
Total Min = 69,630
Total Rev = $34,257
So extrapolating we get: ($34,257/69,630)
average
= $0.49 per min or approx $0.50 per minute
{IO minute call}={($1.00)+($0.50*IOmin)}=($1.00 + $5.00) = $6.00 (average of $. 60 pel' minute)
)
Note: A LATA is defined as one of 161 local geographical areas in the US within which a local telephone
company may offer telecommunications services -local or long distance. AT&T is expressly
prohibited from offering intraLATA calls by the terms of the Divestiture. Other competitors, such as
MCr and Sprint, are not, though rules vary by state, according to state regulation. The State of Arizona
has a LATA boundary just north of Marana.
)
103
,
Attachment 7:
.' . Prison Site\fisit.Schedule
)
!
'.
)
.
· ..•. ~l,
)
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #7
SOLICITATION NO. 060072DC
PRISON SITE VISIT SCHEDULE
Date/Time
8·Ma~·06
Descrietion
Review ASPC·Florence Inmate Phone Setup
Lunch
Review ASPC·Florence Inmate Phone Setup
Review Florence West (Privatized) Inmate Phone Setup
Suggested Ovemight in Florence if applicable
OBOO·1200
1200·1300
1300·1500
1500·1700
1700
9.Ma~·06
Descrietion
Review ASPC-Eyman Inmate Phone Setup
Lunch
Review ASPC·Eyman Inmate Phone Setup
Suggested Ovemight in Florence if applicable
OBOO·1200
1200-1300
1300-1700
1700
10-Ma~-06
)
Descrietion
Travel to Picacho Area
Review ASP·Picacho Inmate Phone Setup
Travel to Marana Area
Review Marana (Privatized) Inmate Phone Setup
Lunch
Travel to SACRC Area
Review SACRC Inmate Phone Setup
Suggested Ovemight in Tucson if applicable
0700-0BOO
0900-1000
1000-1100
1100-1200
1200-1300
1300·1400
1400-1500
1500
11.Ma~.06
0800·1200
1200-1300
1300·1600
1600-1BOO
1800
12.Ma~.06
0800·1200
1200·1300
1300·1430
1430-1500
1500-1600
J
I
Descrietion
Review ASPC-Tucson Inmate Phone Setup
Lunch
Review ASPC·Tucson Inmate Phone Setup
Travel to Douglas
Suggested Ovemight in Douglas if applicable
I
Descrietion
Review ASPC·Douglas Inmate Phone Setup
Lunch
Review ASPC·Douglas Inmate Phone Setup
Travel to ASP-Papago
Review ASP·Papago Inmate Phone Setup
l
)
104
ARIZONA DEPARTMENT OF
CORRECTIONS
ATTACHMENT #7
. SOLICITATION NO. 060072DC
PRISON SITE VISIT SCHEDULE
15-May-06
1000-1200
1200-1300
1300-1500
1500-1600
1600-1700
1700
I
Description
Inmate Phone Setup
Review ASPC~Safford
Lunch
Review ASPC-Safford Inmate Phone Setup
Travel to ASP-Ft Grant
Review ASP-Ft Grant Inmate Phone Setup
Suggested Ovemight in Safford if applicable
L-1~6~-M~aYL-~0~6-L=-~~~~~~__~D~e~s~c~ri~p~ti~on~_____________ ~
)
0800-900
0900-1200
1200-1300
1300-1400
1400-1500
1500-1700
1700
Review ASP-Globe Inmate Phone Setup
Travel to Springerville Area
Lunch
Travel to Springerville Area
Review ASP-Apache Inmate Phone Setup
Travel to Winslow Area
Suggested Ovemight in Winslow if applicable
17-Ma -06
0800-1200
1200-1300
1300-1700
1700
Descri tion
Review ASPC-Winslow Inmate Phone Setup
Lunch
Travel to Kingman Area
Suggested Ovemight in Kingman if applicable
18-May-06
0800-1000
1000-1200
1200-1300
1300-1500
1500-1700
1700
Description
Review Kingman (Privatized) Inmate Phone Setup
Travel to Wickenburg Area
Lunch
Travel to Phoenix West Area
Review Phoenix West (Privatized) Inmate Phone Setup
Suggested Ovemight in Phoenix if applicable
19-May-06
0800-1000
1000-1100
1100-1200
1200-1700
1700
Description
Review ASPC-Phoenix Inmate Phone Setup
Brunch
Travel to Perryville Area
Review ASPC-Perryville Inmate Phone Setup
Suggested Overnight in Phoenix if applicable
)
105
~
ARIZONA DEPARTMENT OF
CORRECTIONS
'I ATTACHMENT #7
I~OLICITATION
NO. 060072DC
PRISON SITE VISIT SCHEDULE
22-M.ay-06
0800-1200
1200-1300
1300-1600
1600-1900
1900
23-May-06
0800-1200
1200
Description
Review ASPC-Lewis Inmate Phone Setup
Lunch
Review ASPC-Lewis Inmate Phone Setup
Travel to Yuma Area
Suggested Overnight in Yuma if applicable
Description
Review ASPC-Yuma Inmate Phone Setup
Site Visits Completed
)
106
•... Attachment 8:
. Requested Changes to Existing Phone
)
ATTACHMENT #8
. yOLICITATION NO. 060072DC
ARIZONA DEPARTMENT OF
CORRECTIONS
REQUESTED CHANGES TO EXISTING PHONE SET-UP AT DEPARTMENT
LOCATIONS
Note: The Department currently has an inmate to phone ratio of approximately 30-1.
•
ASPC-EYMAN
Rynning Unit
-
Requesting 1 additional wireless phone to be added to CDU and 1 phone per pod
for a total of 17 new phones. The rational for adding said phones will enable the
completion of phone calls in CDU in a more expedient/efficient maimer. In
addition, by adding one phone to each pod we would be able to provide access
schedules consistent with the inmate population and their daily calls.
SMUI
-
)
•
CUl1'ently Eyman has twenty-four (24) wireless phones. For efficiency sake,
having two per cluster, or thitty-two (32) total, would allow our officers the ability
to complete two calls at once in all areas when they need to do so.
ASPC-WINSLOW
Kaibab Unit
-
Remove the 6 wall-mount phones and replace with portable phones in Cell Block 4
AlC. Retain the 6 cordless phones in CDU.
ASP-Apache
-
•
Retain the wall mounted phones. In the past, a cordless phone was used in ADU,
but would drop the calls. Install one higher grade phone for ADU .
ASPC-YUMA
Cocopah Unit
-
Add 1 Pedestal phone.
Cheyenne Unit
-
Add 4 Pedestal phones.
)
107
. AttachmEmt9: .
. Inmate Phone Number Plan Area
)
,)
HllIJC PU<CHflS J NG
602 364 3780
P.03
AlUZONA DEl'ARTMENT OF
COJIRECTIONS
ATI'ACHMENT #9
SOLICITATION NO. 060072DC
INMATE pHONE NUMBER PLAN AREA
)
3
TOTAl P.03
)
Attachment 10:
Sample Reports
t'.
"".'.
SECURUS
Digital Call Manager (DCM) Applications and Features Overview
TECHi\lDLC1GIE3
Call Manager Homepage
Easy accessible icons
represent:
~-II
Evercom Demo Site
,
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EchoWOTd
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Applications
•
Features
•
Functions
Click on an icon to
start the application
g I
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QI:2004 Evereom Systems he. All rigtts reserved.
1I'l10: inlonmtion rM('fnct be-~.~, rewrIIen or redIs:Iributed.
Digital Call Manager is designed to be user friendly while still providing a valuable tool to meet the growing
needs of the corrections and law enforcement community. Its pOint-n-click method and simple key stroke data
entry offers even the novice computer user accessibility to authorized DCM functions.
Digital Call Manager offers feature rich applications that provide call control, inmate activity tracking, powerful
investigative and administrative tools, and remote functionality from a fully integrated platform. Whether used
in combination or individually, these applications have proven to be invaluable assets in reducing facility's
administrative work load, while also assisting investigative units in solving and preventing crimes. This
document provides a comprehensive overview of the application screens and feature functionality.
7121/2006
Proprietary and Confidential
~
........ .
,..
;~ ,
SECURUS
Digital Call Manager (DCM) Applications and Features Overview
TEGHNDLOGIES
Reports Parameter Screen
Perform searches by:
•
•
•
Phone Number ~
...
L,
PIN Number
,,Phone#:/!
------I!-I-~.....1
~
'..----1
Calling Card Number
startD:;rto:~=--:Jm
StartTun~
Easily select:
Complete:
r.-
Incomplete:
r-
Private: ;EndO:ote:101l:aOJ2OCl!5
1m
Watch<
r
EndTime:~
Call Type:;
stoP
•
Start and End
•
Call Type
•
Phone/Cell Location
C~ _~
_ _ _ ~_
S".te:. _
........,
r--S.
-1
,rch
Res»t
\
Generate a
report type by
selecting the
'Search' button
Call Manager's Investigative Reports application is a powerful search engine that enables
authorized facility personnel access to valuable call detail information and statistical data.
This application provides 14 standard reports with parameter fields that allow the user to
determine the information content of each report with a simple point-n-click of the mouse.
7/21/2006
Proprietary and Confidential
3
...
,...
\.;,~i.
SECURUS
Digital Cali Manager (DCM) Applications and Features Overview
TECHi\lOUJGJES
Restricted Number Editor
Data entries and
searches are performed
vvith eGlse
-----------______-jlf'__
Review phone number
status or assign
restrictions
I!
w§t*;:i;:::i'
k4
WH§*¥
¥R
M¥4¥¥
.4%
~.~;t#$=·~i~ir~~~.~.~L~,~¥.~i.~.~,~~~~~~~~~~~::::::::~::::::::::::::::::::::::::::::::::==::::==:::::::::::::::::-111
;;fM¥@
II
S" ..."h
F:esei
''''%h$'%I
New N",.,.,be,
fiew:Res1ri~e-d.N~mber
I
Phone " •.lfnber.
Blocked;
r
Free:
Penna Bk><:ked;
r
Prill~
,!>-
Wildcilrd:
r-
watehed;
$JV<t
I
i-'
,-
Harassment;
Validated:
,
r
r--c';;;-';..i
Open field to enter
description, reason
and/or other comments
associated with the
restricted number
The Restricted Number Editor maintains a list of all calls dialed from the facility and the disposition of each
number. It also allows authorized personnel to perform search, review numbers and or enter restrictions
that take effect immediately. This application provides valuable information to duty officers when
communicating phone number status to the inmate or called party.
7/21/2006
Proprieiary and Confidentiai
4
,....
'"-., .. ,
SECURUS
TEG;-Ji\lOLOG1E3
Digital Call Manager (OCM) Applications and Features Overview
Phone System ON/OFF Controls
Control phones individually or
r-svstem wide
Phone
1- 1
1 - 10
1 - 11
1 - 12
1 - 13
1 - 14
1 - 15
1 - 16
1 - 17
System ON
Status
Ir- ON
'OFF!
I"ON 'OFF\
I,. ON , OFFi,
,~
I"ON ' OFF!
j"ON ' OFFi
, ON ' OFFI
,["ON
I"
ON
I"
I
,
System OFF
I
Status represents phone position
Syste~ ~PDATE "
I
' OFFi
i"ON ' OFF;..:::J
!;Iose
. JI
Phones are displayed according to
their location within the facility
Call Manager system allows authorized personnel the ability to turn phones "ON" and "OFF"
individually or in groups or all simultaneously. A point-n-click method provides easy control
for the inmate phones.
7/21/2006
Proprietary and Confidential
5
r~,
SECURUS
TECHi'lOLllGIES
Digital Call Manager (DCM) Applications and Features Overview
Recording ON/OFF Controls
_IDI~
Easily identify the
recording status of each
site
Record
CE
t
IALAMANCE
r. ON r
r. ON r
r. ON r
r. ON r
I!+ ON r
r. ON r
r. ON
r. ON r
r. ON r
OFF
OFF
i
OFF
I
Control recording
individually or by groups
i
OFF
OFF
Save
Site locations are
prominently displayed
OFF
'"
::=-_-~~-=-=~JIJ!_____
OFF
:
CI",
,
:,
II
Ii
Call Manager system allows authorized personnel the ability. to turn recording "ON" and "OFF" by individual
sites, by groups or all simultaneously. A point-n-click method provides easy control for recording at each
site.
7/21/2006
Proprietary and Confidential
6
r-..--
_\i.-':-.
SECURUS
Digital Calf Manager (DCM) Applications and Features Overview
TEGHi\lOLiJi31ES
Covert Alert Setup Screen
F4 ····f;:;;, W
Easily select search type:
• Destination Number
• PIN Number
~
+
I<!
'" !I-
r
"'=
2143331234
r
~
r
-'
)101
1to1011
•
Easily enter destination
forward to numbers
~"::'-
FolwwdTo#:
I
1
AC:
r.;
Ao;;tive:
IV
PfeOial: j.1
T1:
--1
_r
:;;
S-.,
II
C.. ~.".l
Select appropriate dialing
instructions based on site
setup
Covert Alert application provides remote call-forwarding capabilities for those numbers that are under
surveillance. This feature allows authorized personnel to monitor a call from any designated remote location
while the call is in progress. There are no distance barriers to the retrieval process. Therefore, remote
telephone numbers can be located within the facility or across the country. Additionally, administrators may
continue to monitor other calls, through the on-site workstation while utilizing the "Covert Alert" feature.
NOTE: Calis forwarded remotely cannot be monitored simultaneously through an on-site workstation.
7/21/2006
Proprietary and Confidential
7
........
,...
.•~
,- "'"'-':
SECURUS
oigitai Call Manager (oCM) Applications and Features Overview
TEC:-li\10LDG1ES
Live Call Monitoring
Random scan feature
Set up
I
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®
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04:06
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04:22
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03:04
@ .In Progress
•
Disables and Enable=--+- ~I
a Call in Progress
'~I
•
Call conference setug
icon
I
I
•
•
•
~I
ORLANDOfl
~
L----
Real Time Call
in progress
In Progress
conversation
Call Manager Monitoring application enables authorized personnel to listen to live calls in progress_ This is
accomplished by highlighting the line to be monitored and clicking the speaker icon button_ When activated
the call monitoring feature is undetected by the inmate or the called party.
7/21/2006
Proprietary and Confidential
8
rcA
~~:.
SECURUS
Digital Cal! Manager (DCM) Applications and Features Overview
TEGHi\lOL.OG1ES
Call Tracker
Enter case
or tracking
number, and ~
first and last
name of
officer
making --~J
notes
relating to
the call
CAM automatically enters
the destination number,
PIN (if applicable), date
and time of call
Tracking#:
I
Fstllame:
!
Lstllame:
~
~--------'
L !_ _ _ _ _ _- - - '
Comment field allows
administrators to enter a
description or other
pertinent information
relating to the call
Comment:
... _-------------_ .._,.-
,
I"
""----,
.
r~·-!!-Can.;J
=
J
The Call Tracker log allows administrators and or investigators to establish a record for a specific call by
double clicking on the call on the call detail screen. Once data is entered and saved, the record is stored for
later retrieval. Call Tracker will search for a specific record when complete or partial information is entered
in the open fields pertaining to the record to be retrieved.
7/21/2006
Proprietary and Confidential
9
"...
...L.,
'<-.
"'''''~-'
SECURUS
Digital Call Manager (DCM) Applications and Features Overview
TEG}!i\10UJG1ES
PIN Editor
·(AMPINEdltorver4.00.02
Search by PIN, First
or Last Name
rPII'~HnfoJmation
Enter, Retrieve, Edit
_
.
i 00001339199
I 00001676468
00002036962
.' 00002442546
.'"
New
i
I
I
I ctive
na
Search
-
I
Retire
I
i
,i
iiI
!I LsIDav:1
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'.
.•
i '
! Re~red I
II
8 i ! PAN:
$.00
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/I
I
I
i
!!
I'i
",PAN
~ I
1
I
I ReCOrd~
_~ L
Delete
u ....
New
Save
I
I
Delete
,
·1I-+tll---.
Free
I
Print·.
;
ii
I
r
r
I
N"YJ!
."
Watched
4~e
I
De!ete
Restrictions
can be
initiated on
authorized
phone
numbers in
the inmate's
PAN list
r Watched
rr .BIOC.ked
POvate ·..
.
r
r'8Iocked-
r
I il
ii
r
Description:
I!
.
I
Restrided Numbers
Number.
i
i[
Reuse
elay
Speed Dial:
,
r'"Free
r' Private
perm: Blocked
J
. II
Global I
I
I
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I
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---I I MinlCalis Used:lo
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! I LI-,--_ _ _ _ _..,..-_ _ _-,-_-,--_.-J
::n i"'
I IIDallY
Options
I
rNo CaliS-Allowed: rTImeICal Restrictions] r;::Recorded Name-:---o
Est Day:1
PAN
I
1
I~
p.Dial
q
Iq
lime Group
IALAMANCE
Descnption:
I
:--~P~AN~N~u~m~'b:e~rs::::::::::==l========:;-"'l
rRetired= I
If
I
I:
Last FaCility.1
I~
I
I
~i
i'
Lasti
§.a¥e
i
i
System remembers
recorded inmate's
name for playback
during each call
I ('
i.
ABLE, MICHAEL
Site'j99
ABLE SAMUEL
' .
,00003536855
ABRAHAM,JAMESBalance:1
I
....
I
"
ABEE, RANDALL
PIN:
ABERCROMBIE, DO- FirstJ
ABERNATHY, GERA
.'
ABERNATHY, ROGE
I 00002891563
I 00002919815
Set no ca II s a II owed
and call time
restrictions specIfic
to a selected PIN
_,,,,
r~~i:nEn:e/red7=TI"i
PIN-.clme
...
00000337329 ABBITI, JOSEPH
00000355814 ABBOT, CLARENCE
li·00000802564 ABBOn, RONALD
00001140734 ANDRE\IIIS,DIEDRE
j
and View
I
information o n ' i,
unique PIN numbers
_1012>1
'''':--' ·~%:~:1~'~~"'.;5:~~ .. o~,-
-
Fie Help
I
'i
.
Restrictions
can be
initiated that is
applicable to a
specific PIN
r
Harassment
Validated
I
Reset
I
The PIN Editor offers a higher level of security for tracking and controlling inmate telephone calls. Facility
personnel can maintain a listing of pre-approved numbers that are associated with one specific PIN to
further enhance inmate telephone management
7/21/2006
Proprietary and Confidential
10
t".--
eRg; __~" SECURUS
Digitai Cali Manager (OCM) Applications and Features Overview
TEl:Hi\lOLiJGiES
I:
Access Level Editor
_1lmiIll
Role Security _BookIng -
Define roles
wi!h specifiC
access levels
Mm'nlstr'll...Cleril:"~1
Ili&
G:!
Guest
t;!I
s.:.okin<J
J;,;lel
Man."'jJer
ftellortin~J
Add new roles
I :::;-"'"''
G:!
G:!
-boOking
boOking
.-..
boOking
-
--
~!\!l!i!lI!II~~
C$II Trocker
f7
_CD
F
-""''''''
R_,
r
,-
j.'
I> +[lij
Allow or disallow
access to specific
applications
I<Q -C E-- 1M 11050f6
~;,l,[,l,mB#Wm%iL~~Y,
11")(
bOOking
r.;
Assign
specific
modules to
each access
level or role
The Access Level Module provides facility administrators the ability to assign access for secure entry into
each system function_ Administrators may assign different levels of access to those individuals that will
utilize all or a portion of Call. Manager's application software. The application also establishes an audit trail
log reflecting each user login-in entry and activity on the system.
7/21/2006
Proprietary and Confidential
11
""4'
SECURUS
.h:.-• .
Digital Cal! Manager (DCM) Applications and Features Overview
TEC}-1i'lDUJG1ES
User Editor
,.....,
",~
Ill!~
Ill!~
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ro
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cllll'llll:;@cvecom.roe!
User Login
"'" II- i>t1toSof15
!!i<~
vi
!Admlnistr2tO'
r ,- - - - - - ,
i
aookin~
CloeR ... l
Edit user profile information
,,~
~,,"~,~'~;~::'_:============:J
IJ~II'"
Man.~",
us-e: Fln-A m-e::,_[1
R"poltino
View user permissions
.
Assign user access level
lsup,,""o,
,~
t
1
\. -
The Users Module provides facility administrators the ability to add, edit or delete user
information. The Login screen provides secured access to all Call Manager's features and
functions.
7/21/2006
Proprietary and Confidential
,--""
- - .":
,.
'''''".
,'-'--
.}_;~?::~_ ::,'
login
II
close,
Login screen requires the individual to
enter an appropriate Username and
Password prior to accessing any
application
12
___J
III
!!:~
'-....Jc
SECURUS
TEGHi\lOUJG1SS
Digital Cafl Manager (DCM) Applications and Features Overview
Roles Editor
Quickly edit user
information
"M
IEf··pULt ,]
------,.I-~ I;!
....,
I;! _
AdminisIrsior
"""'"
I;! .,.,.
""""
I;!-
Quickly add new
users
""'"
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"'"
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7/21/2006
ICleric.a1
Proprietary and Confidential
I
13
Jl!"'J4
$£..... /.
SECURUS
TEGHNDLOG1~S
Digital CaJl Manager (DCM) Applications and Features Overview
Call Playback with Media Player
Create Call
Tracker
Records
Add records to
investigative
folder
1-31FRONTHQLO
S1S96:22799r!1@
I:\i~ ~\ 09.<I2l2OO3 01:1515:06
S1olion tn Sl!ItiJn
1-31 FRONTHOLO
Select calls for
playback
1-31 ffiONTHOlD
,.3(1 SIDC HOLD
call Date: 09~
Select calls to
burn to CD
Playback
screen
displays the
Media Player
used for
listening to
recorded
conversation
Inmate Ilame:
Stop Code: caued Party Hu'19 Up
Call Time: 02:00
1-30 SlOE HOlD
,. ,"
Location: , -31 fRONT HOLD
DestiRI1lion AlII: 815S333S67
TImeup
Complete:
D..-ation: 1:42
3-Way: 0:00
cau l)Ipe: St$tiQn to Ststioo
Private:
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Add 10 CD-
II
Close
Once a report has been generated and displayed on screen, the user has several options:
•
Listen to a selected call stored on the hard drive
•
Listen to a selected call stored on AIT tape
•
Copy a call to an audio or data CD for easy transportability
•
Print a hard copy of the report
7/21/2006
Proprietary and Confidentiai
14
;t~--- SECURUS
Digital Cal! Manager (DCM) Applications and Features Overview
TEGHi\iOLOGJ:=S
Selecting Calls to Copy to CD Burning Folder
-Ca'flOetaI!'Reporl"" -
Call selected to be
added to CD Burning
Queue
Call detail input screen
for docurnenting CD
inforrnation
1-31
8159622799
~ Ql ~j:~) 09mI2003
1-31 FRONT HOLD
8159622759
~ Ql ~j~:;
1-31 FRONT HOLD
01:15 15:06
station to S!aIion
Timeup
f"
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0910212003 01:31 15:06
StsIion to station
rmeup
17
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8156333967
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station to station
CoIled Party Hung Up
f.7'
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1-30 SIDE HOLD
8153161105
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; Iit.IIWI c.... Porty Hung Up
r
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1-30 SIDE HOlD
8153161105
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CoIled Party Hung Up
F
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Called porty Hung Up
F
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CoIled Party Hung Up
p
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Called Party Hung Up
w
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DTMF Detected
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DTMf IloIected
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Caller Hung Up
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1-30 SlDE HOLD
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NewCDCali
041
location: 1-31 fRONT HOLD
~ Qj ~I
1-30 SIDE HOLD
8153161105
~ Qj ~I
AHI: 8159622799
2-2J-1
8153161105
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8159972538
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Date:09J02J2003 01:15
Duration:15:06
PIlI:
!<II.
7/21/2006
'SeafdlA'gaiil
~IT~'d:::====~
Last Ilame: ,t"'='"c;'=~=-_____~
..
._----------,.---'----................ caD conUiUns information of suspected drug leader!
------~-
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:~;!
Save Profile
j)
Preview
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C--CI~
Proprieiary and Confideniial
15
rA
iN"'" SECURUS
Digital Call Manager (DCM) Applications and Features Overview
TEGHi\lOLOGJES
Watched Number Alert Setup
New Restricted Number
Piio,le Uumbeil! "12:.:1...:46::6::6::2::==_ _ _ _--'
Perrna Blocked:
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Free:
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!Number under surveillance by investigative staffl
' - - - - - - - - - - ...~- •.. Salle
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---
Cancel
Alert Dialog Message
~
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Assign watch status
- - Descriotion field notes surveillance of watched number
7/21/2006
Proprietary and Confidential
A message window appears on the
workstation monitor once a 'watched
number' has been dialed. An audible
alarm is also sent to the workstation to
alert the user that a 'watched' number
has been dialed
16
jt'~.,
'(SiiJi:
.
~-,
SECURUS
TEGH;\]OLDGIES
Digital Call Manager (OCM) Applications and Features Overview
Pre-Paid Editor
W+§i.*jffl@ni."gg.Hm!I'
fie
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.'
"Real Time accounting ensures
that the account is properly
credited, debited, refunded, or
updated
1$ R"esI ,
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001654811
001801987
A personal authorized list (PAN)
may be associated with the PIN
to restrict global calling
IfIIILLIAMS, BREIT
MOSELY, COREY
ARCHULETA, CARL
JACKSON. LAMONT
FINK, KEVIN
rl"\IumlJtlr.
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Description:
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,
0
Sites that utilize a debit platform
will have full access to all debit
related account information, and
reporting capabili
'Watched.
0
,Blocked.
r: Prt:t8te
'Perina SloCk
Free
,
COl1ectvandated
O~e,"vand,,"d
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N.,.
Call Manager provides a debit platform for pre-paid calling services. When an
inmate attempts to place a debit call, Call Manager verifies the inmate's account
information prior to processing the call. This service enables the inmate, family
and friends to control their phone related expenses.
7/21/2006
Proprietary and Confidential
17
,...~
.~~..
SECURUS
Digital Cafi Manager (DCM) Applications and Features Overview
TE:CHi\JOLOG1~S
Sample Call Detail Report
'SearchA'gairi'
Call'Det'aii Report
!t'l"'FJ!!!'.:JFJl;mp-rv1lJ"J"·
7/21/2006
"ti~PF2"
VISITATION
055@l <2l
~1;'0 01"312005 1~00 11:56
Vislalion Gall
Caled Party Hung Up
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VISITATION
054@l<2l
~, ~ 01113.l2005 15:02 9:36
Visiation can
Calee! Party Hung Up
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VISITATION
052@lQl
041
Vtsltal:ioncall
Called Party Hung Up
f7
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01" 312005 1~04 11 :08
station to Station
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01"312005 15:05 202
station to station
CsIlerHung Up
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3525970417 @l Ql
~I ~ 01"312005 15:07 7:21
station to station
CoIedParty ..... lJp
VISITATION
052@l<2l
s4~ .~ 01113J2005 15:09 1:56
VlSiteiion CaD
caDed Party Hung Up
H.
35284a1017@l <2l
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Station to staflon
Tmeup
E2
3525505669@l<2l
VISITATION
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04* .'30'
VISITATION
054@l<2l
~~ '~ 01f13J2005 15:13 12:07
VISITATION
055@l<2l
~~ ;~~ 01f1312OO5 15:14 30:22
~:(, 01"312005 15:04 0:09
01"312005 15:11
':08
01"312005 15:12 0:28
01"312005 15:13 1:30
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VISitation Cell
CaUed Party Hung Up
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VISitation Call
C8IIed Party Hung Up
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Visiation call
Proprietary and Confidential
J
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SECURUS
TECHNOLOGIES
Digital Cali Manager (DCM) Applications and Features Overview
Sample Blocked Call Detail Report
: Blocked CaU Detail Report
8OOI<tIG1
3527545130
01f13J2005 05:13
1);26
LEe 810ck
BOOI<lNG1
3527545130
01 11312005 05:14
0:17
LEe EIIocl<
C4
3527998565
01l13J2005 08:02
1);22
Evercom Block
C4
3526210975
01 fl31200S 08:09
0:22
Evercom 8IocI<
F4
~27998~
01113J2005 08:51
1);22
Evercom Block'
F3
727517§§§6
01113i2005 09:03
1);21
Customer Block
F2
352!2§§5171
01t13J2005 09: 10
1);31
LEC BloCk
011t3f2005 09:10
1);26
LECBIOCk
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7/21/2006
_. Searc.h Agaii'i
3526832926
DO
3:;:.'"27990570
01t1312005 09:28
1120
High Block
D4
813'l!..74603
01113l2OO5 09:31
0:31
LEe Block
H1
35mSS863
01f13J20OS 09:45
1);13
Perm Block
H1
3525.83_5122
01113J2005 09:45
0:18
Perm Block
Proprietary and Confidential
r
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,
SECURUS
Digital Call Manager (DCM) Applications and Features Overview
TEGHNGL0i31ES
Sample Blocked Summary Report
- -, Search~Agajrf'-'
'SlockedCalfSumtmJryReport
:;;;~~~'. :;4i~i'i.4iial!~~:·;,!,?-~:
Refused
11
112
38
113
Penn8ioc'
221
114
Evercom Block
BNSBlock
2
115
82
116
High Block
155
119
LEe Block
6
120
Customer Block
Total BlOCked calls: 515
Total Call Attempts: 2820
Sample Cellblock Unit Detail Report
Celiblod<UriifDetail Report
.
-""'c'-:Se;ar¢"lfAgain';
,,~-:J~,~~:i;:,t
7/21/2006
1-5 B~1-LOV\IER
615SS72538@
09J02I2OO3
08:50
0:17
F,. .
catled Party Hung Up
F
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1-5 B-1-L0iVER
6159872538 @
osmJ2OO3 09:22
0:13
F,. .
DTMF DetecIed
F
P
;-
1-5 B-1-LQ'I/ItfR
6159872538 @
0910212003
10:29
0:22
F<eo
DThlF Detected
F
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;-
1-5 B4·LOIf'.IER
6159872538 @
09JD2J20()3
11:01
O:OS
F<eo
called party Hung Up
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1-5 B-1-LQ\JI.lffi
6159872538 @
09J02J2003
11:09
0;26
F,ee
DThF Detected
r
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1-5 B·1-L(1iI\Iffi
6159872538 @
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11:10
0:22
F,ee
DTMF Detected
r,:-
1-5 e..1-LCMeR
6159872538 @
09102!2003
1~27
037
F,ee
Caler Hung Up
r
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1-5 B-1-LO\III!ER
8159672538 @
09l02l2003
1~29
1:08
Free
CoIled Party Hung Up
F
P
1-58-1-LOWER
8159872538 @
09.(l2J2003
14:15
1:09
F,..
Called Party Hung Up
F
1-5 B-1-L0\AIER
6159622098
~~~) 09.(1212003
15:24
5:33
station to SbilI:ion
CeUed Party Hung Up
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Proprietary and Confidential
r
20
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SECURUS
Digita! Cali Manager (DCM) Applications and Features Overview
'TEGHi\10UJG!E3
Sample Cellblock Unit Summary Report
'.~>,~:' Se,i:ii'l:I1'A9ain~
CellblOck UrirrSm'l1InaryReport
~!:!t3?:B!~rti£lJoclilili'~~~;;~
1·12 C-2-l.1PPER
16
19
1-13 D-1-L0J..'\eR
3
33
1-14 D-1-UPPffi
3
4
1-15 D-2-lPPER
21
44
1-16D-2-LOV\ER
2
0
1-17 E-1~ER
4
46
1-18E~1-LOV\€R
10
22
1-19E~2..lJPPER
9
64
Sample Frequently Called Number Report
Search:Agair{:'/~
. FrequerltlyCalled:NllfllMrs Report .-
:XS-~f:;A~~a!i~~~~!~:,&~~'
7/21/2006
8159872538
414
@
8156548387
7
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nsa552057
6
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8152826076
5
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8153161105
5
@
8164846986
4
@
8156333967
4
@
8475378210
4
@
8159860640
3
@
8159622799
3
@
Proprietary and Confidential
21
jII!""'"
&~
. . , SECURUS
T~CHi\luUJGJES
Digital Call Manager (DCM) Applications and Features Overview
Sample System Hourly Usage Graph
CIIM5Y>;tem Hdurly Usage Graph
:w.17~i1l~~
start Date:109J0212003
Search
1m
End Date:I0910212003
[-
Print
J
W
I
Complete:
W
Private:
Incomplete:
W
Harassment:
Blocked:
W
r
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480
400
320
C
240
I
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160
s
a
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o 1 2 3 4 5 6 7 8 9 101112131415161718192021 2223
Hours of Day
7/21/2006
Proprietary and Confidential
22
1'".'.
hs~:-···
SECURUS
Digital Call Manager (DCM) Applications and Features Overview
TEGH7'lDLLlG1E3
Sample Site Hourly Usage Graph
CArifSitfiHoiiilYUsage Graph
'~.r='
Site:! DEFAULT__ . _
v,:.
Complete:
c-~~
start Date:I0910212003
11m!
End Date:lo910212003
11m!
Incomplete:)
Blocked:
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Harassment:
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100
80
C
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1 2 3 4 5 6 7 8 91011121314151617181920212223
Hours of Day
7/21/2006
Proprietary and Confidential
23
~, SECURUS
,,,., ,-,'
TEGHl\lDLCfGJES
Digital Cal! Manager (DCM) Applications and Features Overview
Sample Inmate Phone Hourly Usage Graph
CAf/lll1mat.e Phone HourlY Usage Graph
'F.!rol!I L:;,I>"""
Site:! DEFAULT'
v!
Phone:j 1·10 C·2·LOWER
start Date:I09Alz..2003
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End
r
Date:!osromo03 Im
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p
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1 2 3 4 5 6 7 8 9 10111213141 516 17 1819 20 21 2223
Hours of Day
7/21/2006
Proprietary and Confidential
24
If".-i
:~Oiii:
SECURUS
TECHt\,liJUJG12S
Digital Cal! Manager (DCM) Applications and Features Overview
Sample Phone Usage Report
·Site-PhoneUsage"Report
7/21/2006
7 '''':Seaidl:g'gain',':::'
1-18 E-1-L0IIIffi
48
180
1-19 E-2-UPPER
32
214
111
1-20 e..2·LClII\IER
10
1-21INFlRMARY 1
26
76
1-23INFlRMARY 3
6
66
1~24
6
78
1-25F-2
26
246
1-26 OBSERVATION
16
97
1-270
6
43
1-28H
4
61
1-3A-1-LOJ\/ER
40
257
1-30 $DE HOLD
"4
130
1-31 FRONT HOLD
1-5 B-1-LOIVER
14
131
F-1
58
Proprietary and Confidential
25
[G.> SECURUS
TEC:H~liJLiJG1ES
Digital Call Manager (DCM) Applications and Features Overview
Sample Central Contact Numbers Reports
Central Contact Numbers
Search Again
Central Contact
Numbers
Search
Again
- -- _._-_._---_._---_
-------....
C:->-"""'~7'.",~_" -,-"~.i'k.~' -=~o:a;;;y .;'::,~
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2109778555 .
2
5124579249.
7
5122360063
2
2024831424
6
5122474790
3
5124725945
6
5123229411
2
5124811178
6
5124400755
3
5129289776
5
5124412530
2
5122827917
4
5124444369
2
5124799944
4
5124579249
5
5127077519
4
5124725945
8
5128737973
4
5124728392
2
4053914296
3
5124799944
2
5122441230
3
5124800454
3
5122474790
3
Proprietary and Confidential
26
r... ·
. '.;.
;\A~
SECURUS
TECHNOLOGIES
Digital Call Manager (DCM) Applications and Features Overview
Sample Local Call Detail Report
LcicafCalfOifail:Report:'
~B.N"H.H
7/21/2006
WiiMf
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!E;!]t.'''!--lful- 4~@=9,.~m[
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1-31 FRONT HOLD
8159622799
ROCKFORD)L
041
09.<J2f2003 0058 1;1.
Station to station
Galled party Hung Up
r:-
1...31 FRONT HOLD
8159622799
ROCKFDRD,IL
~I 09Al2I2003 01;15 15;OS
station to Station
T..eup
F
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1-31 FRONT HOLD
8159622799
ROCKFORD ...
041
0",,2f2003 01;31 15;0.
station to station
T....'"
F"
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1-31 FRONT HOlD
8156333967
ROCKFORD)L
~I 09JU212003 0200 1;42
station to Station
CaD" party HUng Up
{7
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1-30 SIDE HOLD
8153161105
ROCKFORD)L
~»
09i02f2003 0222 13:44
Station to Station
called Party Hung Up
r
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1-30 SIDE HOLD
8153161105
ROCKFORD'"
o:(jl
09Al2l2003 0249 0;15
Station to station
caUed Party Hung Up
r
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1-30 SIDE HOLD
8153161105
ROCKfORD)L
~I 09i0212003 07;32 ~50
station to station
Galled Party Hung Up
F"
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2-2 J-1
8153161105
ROCKFORD",
~I 09i02I2003 0&03 10:24
station to station
DThF Detected
[7
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2-4 K-1
8153163003
ROCKfORD,IL
~I 09Al2l2003 0&05 15O.
ststion to station
Tome",
P
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2-2J-1
8153161105
ROO<FORD,lL
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station to Stun
Called Party Hung Up
P
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09i02I2003 0&15 14;43
Proprietary and Confidential
r
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SECURUS
Digital Call Manager (OCM) Applications and Features Overview
TECHNiJLQG1~S
...
Sample Intralata Call Detail Report
Se'iii'chA'gaj'rF
Irltralata Call Detail Report
l~';;;io~o~>;~~ d ~lT
7/21/2006
r:~;~~}~ ~*¥'W~_'f&HDIi
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i.@_~m:tu~.
1·22 K"IRMARY 2
8156235754
ROSCOE,L
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station to station
Caller t-lIng Up
;:-
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2·20 P-i
8152392594
PECATONICA,a.
~j 0910212003 0956 14:16
station to Station
called party Hung Up
r
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1.22INFJRMARY 2
8156235754
ROSCCE,IL
~~ 09J02I2003 10:06 11 :09
Station to station
called Party Hung Up
!
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2-20 P-i
8152392594
PECATOfIICA,1L
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0910212003 10:12 13:48
Station to station
CaDed Party Hung Up
I
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2-20 P-i
8156451394
STILMANVLY JL
~j 09"212003 11:54 5:22
Station to station
Called party Hung Up
r
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1-22 INFIRMARY 2
8156235754
ROSCOE.u..
~i 09iIJ2I2003 1~59 4:32
station to station
c.JJed Party Hung Up
I
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1-24 F-1
8156238583
ROSCOE,II..
~») 09A1212003 14:55 13:43
station to Staiion
called party Hung Up
r
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1-31 FRONT HOlD
8156452275
STLMANYLY JL
~l 09=03 15:30 11:1'
station to station
Called Party Hung Up
r
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2-24R-RT.
8158682217
MCCOfIIIELL ,IL
~~ 09J02J2003 15:37 14:29
station to station
Called Party Hung Up
r
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2-2 J-1
8156238728
ROSCOE,L
~i 09m12OO3 16:07 4:15
station to Station
CafIed party Hung Up
p-
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Proprietary and Confidential
,
28
1P';ii:
-1i.i;..'._J';- SECURUS
'-"'- ,.-;
TECHNDUJG1E3
Digital Cal! Manager (OeM) Applications and Features Overview
Samp/e Interlata Call Detail Report
Irjterl3ta Call Detail Report
Searclj'AgiiiOf:
~~.tl;:~,3·f::~~
7/21/2006
1-30 SIDE HOLD
8475378210
VI>l<'ELIDJL
~V osmJ2003 10:50 3:44
station to station
called Party Hung Up
r;7
17
17
1-18 E-1-LOJ\!ER
7732646285
CHlCAGOJL
~I 09l02I200311:00 ~4B
station to station
caJIed Party Hung Up
f7
17
17
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Proprietary and Confidential
29
'7".
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SECURUS
T~GH'NQLOG1ES
Digital Call Manager (DCM) Applications and Features Overview
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7/21/2006
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Proprietary and Confidential
30
..
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SECURUS
Digital Call Manager (DCM) Applications and Features Overview
'TECH;\liJLiJG1E3
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31
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Digital Call Manager (DCM) Applications and Features Overview
TEGH;\JDLOG1ES
Sample PAN Report
PAtlReport
Date: 1J13ll0OS
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32
"[CL,> SECURUS
T£C!-lNOLOG1ES
Digital Call Manager (DCM) Applications and Features Overview
Sample PIN Report
Date: 211112005
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SECURUS
TE8HNCUJGIES
Digital Call Manager (OCM) Applications and Features Overview
Intentionally left blank
712112006
Proprietary and Confidential
34
Attachment 11:
Training Outline
Supplemenlallnlormation
Training Course Elements
Evercom is committed to ensuring that the users of the SYSTEM are provided with
ongoing training that will help them maximize the investigative and administrative
potential of the system. The following table details the standard SYSTEM training
course elements that Evercom will provide at no charge. In addition, our customers
are provided with detailed SYSTEM manuals and learning tools that will further
complement their system administration capabilities.
Cours~Elllqumt
D~scriptioll
SYSTEM Compollellts:
Purpose and Operation
Participants learn what a wide area network (W AN) and
a local area network (LAN) are, and how they relate to
the components of the SYSTEM. Ail components of the
SYSTEM will be discussed. as well as the centrally
located SYSTEM server and backup system(s).
Secure Access:
Multilevel Password Security
Features, Functionality and Operation
Participants will be instructed on how to set up and
assign different or specific access levels to authorized
individuals. Participants will also learn how to modify
initial access levels and or input additional levels based
on facility clearance objectives and designated entry to
each application.
The facility administrator has the ability to dete~mine
SYSTEM system accessibility by assigning passwords
and security levels to authorized personnel. Multi-Level
access applies to each application of the SYSTEM with
three primary levels - Low, Medium and High.
Participants will be trained in the manner for which
appropriate application levels are applied.
SYSTEM Live:
I. Call Monitoring and Disabling
2. 'Live' Call Activation
3. Remote Access
4. Disabling
5. Investigative Tool
LIVE: Visual and Audio call monitoring will be
described with specific instructions on how to activate
the primary functions of this application. Specific
features of the 'Live' monitoring screen will be
discussed in detail to include:
•
•
column headings
manipulation of the information order
•
'hot' keys for disabling/enabling ports
•
multiple party monitoring
REMOTE: The monitoring application tools will be
discussed to include on-site 'Live' monitoring and the
remote access capabilities specific to performing tasks
related to the 'Live' call retrieval and forwarding
functions.
DISABLING: Authorized personnel will also be
trained in the area of phone control for the purpose of
disabling individual or multiple ports when immediate
action is required.
INVESTIGATIVE: The potential to deter and control
crime within the facility and outside the facility through
1
Suppiemenlaiinlormalion
Course Element
Description
the use of call monitoring will be discussed. Actual
customer experiences will be shared with the
participants.
Profiler:
PIN & PAN Setup/Maintenance,
Prisoner Identification #s
Call Restrictions/Privileges Personal Allowed # Lists
Global Assignment
Participants will learn how to:
<tI
Establish an inmate PIN record with specific
number assignments. time restrictions and audit
trail of calls
•
Define a Personal Allowed Number list with
specific number restrictions and called party
association
o
Assign Private Number Status for attorney/client
privilege (disables recording and monitoring
capabilities)
@
•
Assign 'Watched' Number Status
o Remote and on-site alerting capabilities
$
Apply Call Restrictions per PIN
o Time of day restrictions
o Call limitations based on daily, weekly and
monthly
o Special calling privileges
Access record for editing and modifications
•
Global number assignment
Watched Number Alert:
Audible watched number alert
Selected participants will be instructed on how to
designate specific numbers as 'watched' through the
'Watch Alert' feature of the Number Restrict Editor
application.
Covert Alert:
Participants will be instructed on how to set up and
establish remote call forwarding and monitoring for
those numbers that are under surveillance. Participants
will learn how to enter new numbers and the destination
number to which the call will be forwarded once in
progress. Additionally, participants will also learn how
to display the active/inactive list of those numbers
assigned a 'watch' status.
Remote Live Monitoring of
Calls
Call Playback FUllctioll:
Recorded Playback
Copy Function
Restore Function
PLAYBACK: The participant wilt be taught how to
selectively retrieve and listen to a pre-recorded
conversation that is resident on the hard drive, backedup to AIT device or other archival device.
COPY: Participants will be instructed in how to copy a
pre-recorded conversation to a CDR device that offers
enhanced portability and a valuable tool for building a
library of evidence.
RESTORE: Instruction will be provided on the
restorative capabilities of the system relative to the tape
backup function.
Recorder Applicatioll:
Hard-Drive Capacity
Back-up Function
Labeling Function
HARD-DRIVE: The participant will be versed in the
storage capacity of the hard-drive with specific
instruction on the importance of maintaining a tape
drive back-up.
2
Supplemenlallnformalion
Course Element
BACK-UP: Instruction specific to the back-up process
and storage life of the calls.
LABELING: Participants will be instructed in the
proper labeling of storage devices for the purpose of
recatt and playback of audio catts.
Three Way Call Detectioll:
Methodology
Options Available
METHODOLOGY: Participants witt be instructed in
the methodology employed to reduce the incidence of
3-way catts.
On-Site Controls
OPTIONS: Instruction will be provided on the options
(tag line messaging. call termination, etc,) available for
handling potential 3-way catts.
CONTROLS: Participants witt learn how to adjust the
sensitivity settings to reduce the incidence of tlagging
calls that are not 3-way attempts.
Restrict Number Editor:
Search Parameters
New Number ASSignment
Editing/Delete Restrictions
Restrictions & Assignments
Validation Codes
SEARCH: Instruction will be provided on the
restriction feature, which allows authorized personnel to
search, retrieve, review and edit number restrictions.
The use of this feature as a tool to officers and
investigative personnel will be described in detail.
NEW: Instruction will be given on how to add a new
number and apply restrictions to_it such as 'Watched',
'Free', 'Call
Block' and 'Pdvate'. Use of the description field for
comments or reasons for the restriction will also be
discussed.
EDIT: Participants will also be instructed on how to
identify, edit and delete a telephone number and/or
restrictions that has been previously entered in the
system.
RESTRICTIONS: Participants will review each of the
number restrictions and assignments available through
this application to include call blocks, harass and
permablock function, free, private and watched status,
and the wildcard feature.
VALIDATION: Review the validation process. The
associated codes and status of the number will be
included.
Investigative Reports:
Tracking/analyzing inmate call patterns
RepOlt Types
Parameter Fields
Selective Grouping
Global Restrictions
REPORTS: Participants will review each of the IS
standard reports with discussion on the capability for
generating user specific reports.
PARAMETERS: The participant will be versed in the
parameter fields relative to each report and how to
generate a report with user defined information and
report content. The participant will be informed of the
investigative values of the report application. The
parameter fields include information relative to each
telephone, location, destination number, date, PIN, call
duration, call type, frequency of calis, etc.
3
Supplemenlallnlormation
.. Colifs.eElement
...
- .'"
SELECTIVE: Participants will receive instruction on
how to perform group or individual call searches from a
single application.
GLOBAL: Participants will also learn about the value
added function of the global administrator for number
restrictions.
Call Tracker:
Case notes with embedded conversations
Investigative Tool
Case Management
Participants will be instructed in how to establish an
investigative log of calls with specific tracking
identifiers. The instruction will also include the ability
to search, edit and expand existing record logs and the
value it offers the investigative unit for case
management.
Transporter:
'True Portability with embedded call detail
Optiollal Calling Metllods:
Debit Based Platform
Prepaid Card
SmartConnect
CBS Account Prepayment
Authorized personnel will be instructed in the methods
to copy one or multiple calls to a CD that can be played
on any PC without SYSTEM software. Participants
will also be taught how to create a CD for use on any
audio stereo device (e,g" 'Boom Box' or car stereo
system).
In addition to collect calling, additional calling options
are available through the SYSTEM. Participants will be
provided with an overview of each option and the value
it offers.'
DEBIT: SYSTEM offers a fully integrated debit based
calling platform that offers additional tracking controls
of the inmates calling activities,
PREPAID: Cards can be purchased and then resold
through the commissary to allow inmates to prepay for
calls placed to friends and family,
SMARTCONNECT: Exclusive product of Evercom
that offers greater budgeting and calling flexibility to
families for maintaining close contact with an inmate.
CBS: Family and friends have an option to prepay their
phone charges through QUI' dedicated customer care
center.
Each of these options provides additional avenues for
revenue while providing a valuable budgeting tool to
families and friends.
4
ol!lL
start Time
Sunday
Sunday
Monday
Monday
Monday
Monday
Monday
Tuesday
Tuesday
Tuesday
Tuesday
Tuesday
Wednesday
Wednesday
Wednesday
Wednesday
Wednesday
Thursday
Thursday
Thursday
Thursday
Thursday
Friday
Friday
Friday
Friday
Friday
Friday
Saturday
N/A
7:00pm
8:00am
9:00am
12:00pm
1:00pm
7:00pm
8:00pm
11 :OOam
12:00pm
1:00pm
7:00pm
8:00am
12:00pm
12:30pm
5:00pm
7:00pm
8:00am
10:00am
12:00pm
1:OOpm
7:00pm
8:00am
10:00am
12:00pm
1:OOpm
3:00pm
Endino:J Time Hours
N/A
N/A
N/A
N/A
9:00am
1
12:00rcm
3
1:OOpm
1
7:00pm
6
N/A
N/A
11 :OOpm
3
12:00pm
1
1:00pm
1
7:00pm
6
N/A
N/A
12:00pm
.4
12:30pm
0.5
5:00pm
4.5
6:30pm
1.5
N/A
N/A
10:00am
2
12:00pm
2
1:00pm
1
7:00pm
6
N/A
N/A
10:00am
2
12:00pm.
2
1:00pm
1
3:00pm
2
7:00pm
4
N/A
N/A
TQR!c
Travel In
Dinner (In Wingate Suite # 200)
Course I Agenda Overview & Introductions
Telecom Training (terminations, material etc .. .]
Lunch (In Securus Office)
Telecom Training (terminations, material etc ... )
Dinner (Wingate Suite 200)
Telecom TrainingJtroubleshootinQ)
Omni TraininQ
Lunch (In Securus Office)
DCM Overview & Hardware
Dinner (WinQate Suite 200)
DCM Hardware & Software
Lunch (In Securus Office)
DCM Build, Maint, PM's & Workstation Setup
DCM Build & Software Configurations
Dinner (Meet in Wingate lobby)
DCM User Interface (Webcam) TraininQ
Fraud Training
Lunch (In Securus Office)
DCB Installation I Maintenance I TroubleshootinQ etc ...
Dinner (Wingate Suite 200)
DCB Installation I Maintenance I Troubleshooting etc ...
WebMan<lflEl TraininQ
Lunch (In Securus Office)
DCB Maintenance I Troubleshootingl Review & Test
Misc Training
Travel home or eat dinner which will be on your own.
Everyone else travel home
TVDe of Instruction
Instructor(s)
N/A
N/A
N/A
N/A
Classroom
Hands On I Interactive
RSM's
Steve Schwartz
N/A
N/A
Hands On I Interactive
Steve Schwartz
N/A
N/A
Hands On I Interactive
Hands On I Interactive
Billy Ryan
Mark Wirtz
N/A
N/A
Classroom & Hands On
Mark Wirtz
N/A
N/A
Hands On I Interactive
Hands On I Interactive
Classroom
Mark Wirtz
Mark Wirtz
Mark Wiriz
Heath Cosper
N/A
N/A
Classroom
Classroom
Oliver Black
Linda Deaver
N/A
.
N/A
N/A
Classroom & Hands On
Ken Rose
N/A
N/A
Hands On I Interactive
Hands On I Interactive
Ken Rose
Patrick Dover
N/A
N/A
Hands On I Interactive
Classroom
Ken Rose
RSM's
N/A
N/A
N/A
N/A
Attachment 12:
Certificate of Authority
EXPEDITED
AZ COl'll!! COMMISSION.
D~LIVE:ReD
)
JAN 2 51999
APPLICATION FOR AUTHORITY
TO TRANSACT BUSINESS FILED BY 11/.."'t ..1..1.o"'J' &..KiJo
IN ARIZONA
b~~~ --'f'l':'2.~1J1""q.;:;C'tf--~-
DO NOT PUBLISH
THIS SECTION
1. The corporate
name must contain a
corporate ending
which may be
The name of the corporation is: TALTON INVISION, INC.
A(n) DELAWARE
Corporation
(State, Province or Country)
llcorporation."
tiassociation,"
"company,n
"limited. II
"incorporated" or an
(:-08.11150-2
__ We are a foreign corporation applying for authority to transact business in the state of
abbreviation of any
of these words. If you
Arizona.
are the holder or
assignee of a
~ We are a foreign corporation currently authorized to trans~ct business in Arizona and
tradename or
must now file this Application for New Authority pursuant to A.R.S. § 10-1504 beeallse
trademark, attach
we have changed the following in our domicile jurisdiction:
Declaration of
IXI
Our actual corporate name (or the name under which we originally obtained
Tradenarne Holder
authority
in Arizona).
fonn. If your narne
o The period of our duration.
is not available for
use in Arizona. you
o The state, province or country of our incorporation.
must adopt a
fictitious name and
1.
The exact name of the foreign corporation is:
provide a resolution
adopting the name.
which must be
executed by the
EVERCOM SYSTEMS. INC.
If the exact name of the foreign corporation is not available for use in this state, then the
fictitious name adopted for use by the corporation in Arizona is:
corporation
)
Secretary.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ,(FN).
2.
The name of the state, province or country in which the foreign corporation is
incorporated is:
DELAWARE
3.
The foreign corporation was incorporated on the
E.. day of . :A:,::U::,:G::,:U:.:;S:,:T_ _ _ _ __
3. You must provide
19...22.. and the period of its duration is:
the total duration in
years for which your
.
4.
corporation was
formed to endure. If
perpetual succession,
The street address of the principal office of the foreign corporation in the state, province
or country of its incorporation is:
so indicate in this
::..P.:::E::.RP~E:::T:.;U:::AL:::.._ _ _ _ _ _ __
1013 CENTRE ROAD, WILMINGTON. DE
19805
section. Do natieav
blank, or state not
applicable.
5.
S. The statutory
The name and street address of the statutory agent for the foreign corporation in
Arizona is:
agent address I1l!!!!!l!l
be a P.O. Box .. It
must be a physical
Corporation Service Company
address in Arizona.
Include City, State
and Zip code
3636 North Central Avenue
Phoenix. Arizona 85012
DO NOT PUBLISH 5.a. The street address of the known place of business of the foreign corporation in Arizona
TInS SECTION
IF DIFFERENT from the street address of the statutory agent is:
S.h. Indicate to
which address the
Annual Report
should be mailed.
5.b.
The Annual Report and general porrespondence should be mailed to the address
__ or Sa
.
specified above in section 4 _K
6.
The purpose of the corporation is to engage in any and all lawful business in which
corporations may engage in the state, province or country under whose law the foreign
corporation is incorporated, with the following limitations if any:
6. If the purpose of
your corporation has
any limitations with
regard to this section,
Ooof,
so indicate. If not,
state no limitations.
7.
The names and usual business addresses of the current directors and officers of the
foreign corporation are: (Attach additional sheets if necessary.)
~S~E=E~A=T~T~A~C~H~E~D~R~ID~E~R~___________________
Name:
_ _________________ [title]
Address:
City, State, Zip:
)
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ [title]
Name:
Address:
City, State, Zip:
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _-l[title]
Name:
Address:
City, State, Zip:
8. The total number
of authorized shares
8.
The foreign corporation is authorized to issue . ;1:..:0;.,:0,;:0_________ shares, itemized as
follows: (Attach additional sheets if necessary.)
cannot be "zem lt or
"N/A". Include
authorized, not
issued sbanes in this
section.
___--=1:..:0;.,:0,;:0___ shares of _ _-,-.;:;C.:;OMM=O:..:N,-_ _ [class or series] stock at
_ _ _ _ _ no par value or par value of $ _ _1=.0:..:0:.-_ per share.
_________ shares of
_ _ _ _ _ no par value or par value of $
_________ shares of
_ _ _ _ _ no par'value or par value of $
[class or series] stock at
per share.
[class or series] stock at
per share.
DO NOT PUBLISH 9.
TIDSSECTION
The foreign corporation has issued ___-.:1"'0"'0.:..0_ _ _ shares, itemized as follows:
_ _....;1=-0;..;0,-,0_ _ _ shares of _ _ _. ;;C..;;O.;.;MM.;.;O;;.;N;;..-_ _ [class or series] stock at
)
9. The total number
of issued shares
_ _ _ _ _ no par value or par value of $ _ _1=.0:..:0,-_ per share.
cannot be "NIA".
_ _ _ _ _ _ _ shares of
The Application
must be
accompanied by
the following: A
Certificate of
Disclosure,
executed within 30 10.
days of delivery to
the Commission,
by a duly
authorized officer
_ _ _ _ _ no par value or par value of $
[class or series] stock at
per share.
[class or series1stock at
_ _ _ _ _ _--'-. shares of
_ _ _ _ _ no par value or par value of $
per share.
The character of busines8the foreign corporation initially intends to conduct in Arizona
is:
INMATE TELEPHONE SERVICES
DATED this 17""'day of
EVERCOM SYSTEMS, INC.
Attach a certified
copy of your
articles of
Executed bY_1".-4~~t.U.:::--~:2:l_-======_ _
incorporation, all
amendments and
mergers (AZ
[print narne]
[title]
Const. Art. XIV,
FAX _ _ _ __
PHONE _ _ _ _ _ __
§8) and a
certificate of
[optional)
[optional]
existence or
document of
similar import duly ACCEPTANCE OF APPOINTMENT BY STATUTORY AGENT
authenticated
(within 60 days) by The undersigned hereby acknowledges and accepts the appointment as statutory agent of this corporation
the °odfficiafl having effective this d-¢ day of "JQV\ \
19 q ':\
cust yo
corporate records
in the state,
BY:
province or
Signature
country under
CAROL K. DOLOR
whose laws we are
[Print Name]
incorporated.
)(),""lr
The agent may
consent to the
appointment by
either executing
the consent,
attaching a cover
letter, or if paying
by check,
executing the
check.
CF:0024
Rev. 4198
.
Attachment 13:
Resumes
Kevin 1. Collins
Senior Account Executive
Securus Technologies DOC Team
Kevin Collins has been with SECURUS Technologies in various management capacities for eleven
years and has been involved in the telecommunications industry for over 22 years. As Senior Account
Executive for the Securus DOC team his responsibilities are establishing the business relationships
with State Department of Corrections and managing the Canadian Corrections Market with strategic
partners.
Further responsibilities are interfacing with various account teams, product teams and Industry
consultants to develop creative solutions. His past experiences include the role as Regional Vice
President Prison Market. His role included the account management of several Regional Bell
Operating Companies, State Department of Corrections market, and the Canadian Con'ections
market. His various past responsibilities included the management of the T-NETIX account
management team for the Midwest and Qwest Communications territOlY. The Canadian Criminal
Justice relationship was initiated in February 2000 as the Canadian con-ections market
opportnnity emerged with TELUS Communications.
Prior to joining T-NETIX, Inc. Mr. Collins was in sales management in the telecom industry
managing a $lOOM+ annual revenue stream in major account markets including IBM, HewlettPackard, Chevron, Lockheed Martin, Lucent, and Exxon.
Mr. Collins holds an interdivisional Bachelor's degree from Regis University, Denver, Colorado.
References:
Scott Bollinger
Director of Operations
South Dakota DOC
6057733478
Bob Hughes
Director
Greg Tuttle
Telecommunications Manager
Indiana DOC
(317) 232-6930
David Fowler
Director
Telus Communications
CalgalY, Alberta
(403) 530-4512
KURT KINTZLE
SECURUS PROFESSIONAL EXPERIENCE
Securus Technologies, Inc. Dallas, TX
Manager of Telecom Services
2002-Current
Oversee telecommunication and network affairs in 48 all fifty states for a regulated
telecommunications company specializing in the cOlTections industly. Manage department
responsible for telecommunication/network design, provisioning, accounts payables, and
reduction in telecom expenses.
• Managed a $35M annual telecommunications network budget, exceeded annual
department budget goals and objectives each year.
• Reduced network expenses by over $ 10M in a three year period.
• Design short/long term network solutions that provide reliable and cost effective
solutions for internal and external customers.
• Executed policies and procedures, including an audit process, to ensure accurate billing
by hundreds of telecommunication vendors.
• Develop telecom responses to RFI's and RFP's and develop creative offers/solutions to
complex business problems.
• Manage projects by researching options, compiling studies, deriving a plan, managing to
a budget and generating action items for implementation.
• Responsible for monthly and year-end accounting close which included monthly journal
entries, account reconciliations being Sarbanes-Oxley (SOX) compliant.
• Championing opportunities to improve the quality, accuracy and timing of work/task
processes and deliverables.
• Coaching, teaching, building a team environment and encouraging effective lines of
communication. Numerous other duties have also been assigned, including ad-hoc
reports and analysis. All responsibilities have been completed in a consistent and timely
manner.
EDUCATION
DePaul University, The Charles H. Kellstadt Graduate School of Business, Chicago, IL
MBA in Finance
University of Iowa, Iowa City, IA
Bachelor of Science, Major: Political Science, Emphasis: Business
Objective
Seeking a responsible, challenging position utilizing my knowledge and successful experience
in an electronics i communications and computer systems.
Experience
May 2005 to Present
Securus Technologies.
Field Service Technician
On call Technician, able to troubleshoot and maintain computer systems and hardware.
Trained in the proper installation of all equipment and know how of such equipment. Have
knowledge in Computer software and have Troubleshooted software on computer systems.
Troubleshoot and maintain of Phones, both wire phones and hands free phones, troubleshoot
and maintain payphones. Responsible for collecting money from payphones and getting it
turned in, in the allowed time. Have many hours oftroubleshooting fraud on inmate systems.
Have Trained Securus Employees on how to troubleshoot and install Securus equipment. Have
knowledge of many types of telephone signa ling including digital and analog (Tl, HDSL 1 and
2, Isdn, and Pots)
May 2003 to April 2005
Lee telecom Hampton, Va
Fiber optic tech
Design and installation of single and multimode fiber systems And Terminations of multiple
connections, Mechanical Splicing, Fusion Splicing, Testing and Documentation,
Troubleshooting, and installing multiple types of copper cable. Use various types of fiber optic
splicer's, Optical Time Domain Relfectometer (otdr), power meters, and various types of fiber
optic scopes. Termination of different types of catS, cat5e and cat 6 copper cabling to 66, and
110 blocks, patch panels and termination of R111 and 45 connectors. Able to work alone and
provide excellence in customer service
2002-2003 RLH Industries Orange, Ca
Field service engineer
Was responsible for the Sales, installation/troubleshooting of fiber optic cables, patch cords,
and fiber optic isolation equipment used for phone lines running into High Voltage generation
plants, Substations, and in cellular antenna sites. Was trained in producing and manufacturing
of fiber optic cables of various types of connectors and types of cables from ST connectors, to
SC type, multi mode and single mode, ADSS, burial and riser type cables. Was also trained in
pulling and installing cat 5 cables and other types of twisted pair wiring for isolation equipment
a nd networking.
1998-2002 United States Navy Norfolk, Va
Information Systems tech
Was responsible and fully trained for using, building, troubleshooting, and training in ship-toship, and ship-to-shore communications, in satellite, UHF, HF, LF, and EHF communications
systems Including cryptological systems, microwave C4I status and equipment, multiplexers
and various types of crypto material. Was qualified in use navy wide message processing
equipment Including navmacs II and DMDS. Responsible for PC Configuration and Installation
PC troubleshooting, PC and Server hardware update/upgrade. Acted as a network
Administrator, Installed/Troubleshooted Hardware and Software. Utilize many different
network connectivity including fiber based, copper and many different types of hubs, switches,
and routers, printers, antennas and RF type systems and troubleshooting of connectivity loss
and interrupts. Used many types of catS, cat5e, cat6, and fiber optic testers and equipment.
Education
1998-1998
Information systems and communications
Great lakes, IL
Graduated with navy certification in information systems and communications.
1999-1999 Antenna maintenance and EMI
Received certification for maintenance of navy antennas and Electromagnetic interface.
Reference:
Jay Hollis Lee telecom Supervisor 757-291-6445
Ed Garcia Rlh Industries Supervisor 717-287-4241
Scott Limon Northrop Grumman Cousin 562-704-5489
ADDITIONAL INFORMATION
Have a top secret DOD clearance Issued by the United States Government
Patrick Dover
478 Spruce Dr.
Highland Village, TX 75077
(972)317 -5672
phdover@yahoo.com
OBJECTIVE: A Trainer, Curriculum Developer, or IT position with an established company
that would allow me the opportunity to continue developing professionally.
RELATED EXPERIENCE
Securus Technologies, Dallas, TX
Corporate Trainer 1112005 to Present
• Developed training program to teach Office Suite Application that tracked to the
MOS exams to increase staff productivity
• Wrote training manuals on an as needed basis for internal and external training
• Visit correctional facilities to train officers in use of inmate phone systems
resulting in increased intelligence gathering to improve prison security
• Create web based training classes to increase training availability to remote staff
• Set up mobile class room with 12 workstations to provide training in locations
where workstations would not be available
• Facilitated the creation on an internal PMI celiification group to suppOli
individuals pursuing certification
Resulte, Dallas, TX
Contractor Internal Technology Services 812005 to 10/2005
• Developed training curriculum and material to teach internal change management
software.
• Teach classes to employees and external customers on use of company's
proprietary applications.
• Create company style guide resulting in the standardization of company
documents.
New Horizons Computer Training Company, Dallas, TX
Principle Instructor 211999 to 2/2001, 312003 to 7/2005
• Selected by Microsoft to participate in a cooperative nationwide pilot project to
develop industry specific training materials resulting in an increased scope of
Microsoft training options.
• Wrote new intelmediate HTML manual resulting in a new class with up to date
HTML standards and current web design concepts.
• Selected as the Integrated Learning Manager Administrator and Trainer for
Dallas-Ft. Worth Metroplex. The ILM is a web based training system; I train
executives of companies who have purchased this technology so they can utilize
this resource with their workforce.
• Collaborates with Account Executives and clients to develop and design a
specialized course which creates an enhanced training program for the client.
• Created and developed a Summer Educator Program to improve school teachers'
computer knowledge. The creation of this program increased New Horizons class
sales to schools.
•
Selected to participate as a member of an internal curriculum review board which
evaluated courseware and conducted needs assessments of clients enrolling in
classes to facilitate the improvement of New Horizons course content.
• Mentored new instructors and created and implemented in-house development for
training staff resulting in increased evaluation scores.
• Teaches classes that prepare students to take Microsoft Office Specialist and
Project Management certification exams which empower the student to advance
their careers.
RBI Consulting, Tulsa, OK
Trainer/Webmaster 212001 - 10/2002
• Assessed staff to determine areas in need of improvement, created manuals to be
used for training and taught Microsoft suite classes resulting in the MOS
certification of some of the administrative staff.
• Provided new hire training on workplace security, email and IT policies which
allowed the new staff to quickly assimilate into the company's culture.
• Evaluated and purchased outside training materials and coordinated specialized
training to be provided by outside sources which allowed for an increased
spectrum of classes offered to the staff.
• Archived, cataloged, researched, edited, and wrote documents to develop and
maintain www.fischer-tropsch.org website which resulted in the revoking of
competitors U.S. patents.
• Supported business development department with graphics, research data, and
material for presentations which saved the company money by reducing the use
of an outside firm for these services.
Commercial Financial Services, Tulsa OK
Senior Account Officer 8/1997-1/1999
• Promoted to a specialized unit for accounts that were handled by attorneys
resulting in an increase in collection totals.
• Trained in development of verbal skills for communicating with customers which
prepared us to communicate more effectively in regards to the customer's debt.
• Made outbound collection calls for charged off credit card debts.
Cleveland Middle School, Cleveland, OK
Science Teacher 8/1992- 10/1994
• Taught 6th grade General and 8th grade Physical Science.
• Developed curriculum to promote high interactive learning environment resulting
in an annual increase in standardized testing scores.
• Developed integrated educational units for cross-curriculum teaching which
increased students' awareness of cross curriculum ties.
EDUCATION
Oklahoma State University, Stillwater OK
Graduation: May 1991
Bachelor of Science in Eiementmy Education
ACTIVITIES
Boy Scouts of America, Eagle Scout and Past Assistant Scoutmaster
Past Treasurer, Cleveland Education Association
Past President, Paddle Packers Kayaking Club
ADDITIONAL INFORMATION
Facilitated Train the Trainer Programs
Microsoft Office Specialist Word 2003 Expert and PowerPoint 2003
Certified Internet Webmaster Certified Instructor - Prosoft Learning
Adobe Certified Expelt in Photoshop
Familiar with Windows and Mac Operating Systems
TECHNOLOGY COURSES TAUGHT
Dreamweaver, FrontPage, Project Management, Share Point, QuarkXpress, Adobe Suite,
Microsoft Office Suite, Visio, CorelDraw, Flash, HTML, JavaScript
Michael Dickey, Field Service Tech.
Michael has over 9 years experience with Securus working in the Inmate Phone
Service industry. He is skilled in all aspects of SecUl'us equipment and systems and
aggressively pursues good relationships with customers and co-workers alike.
DONALD W. LEE
6216 Sutter Avenue, Carmichael, CA. 95608 H: 916-944-1377 0: 916-944-8388
dlee@evercom.net
OBJECTIVE:
To obtain a Senior Sales Executive position where I can utilize my background in
developing business, creating RFP responses and closing contracts.
QUALIFICATIONS:
Over six years experience demonstrating success in all areas of the sales process
including achieving the ranking of#1 Account Executive, two out of the last three years.
EXPERIENCE:
Evercom Systems, Inc. -Account Executive, Western Region
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1998 - present
Developed, expanded and managed a five state territory, securing new contracts and
growing existing business.
Created and delivered proposals and product demonstrations to senior level decision
makers.
Outlined features and benefits of products and services to national trade show
attendees.
Delivered solid communications and creative approaches in negotiating contracts and
increasing revenues through product upgrades and "hands-on" client management.
Performed product highlights and demonstrations to internal personnel.
InVision Telecom - Field Service Technician
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Louisville, KY.
1995 -1998
Maintained customer facilities in a four state territory.
Installed all necessary equipment at customer locations.
Insured hardware integrity of all equipment installed at customer premises.
Provided initial training for site personnel.
Sprint - Network Service Technician
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Kansas City, MO.
1992 -1995
Maintained network integrity across two-thirds of the countly.
Interfaced daily with customers, telephone companies and other common calTiers.
Isolated abd repaired customer troubles, both domestic and internationally.
EDUCATION:
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Franklin University - Columbus, OH: BS in Business Administration and Finance
US Army: Electronics and telecommunications.
DEBBIE CAlES
5101 Antony Court
Arlington, Texas 76017
(817) 483-6013
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OBJECTIVE
...
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Position utilizing customer service, communication, business management, training and leadership
skills to contribute to the overall growth, quality, and success of an innovative company.
EMPLOYMENT Director, Customer Service
SECURUS TECHNOLOGIES, INC.
2006 - Present
DALLAS, TEXAS
Responsible for providing customer service support for Central Service Administration, Prepaid
Calling, and Level I Technical Support Call Center servicing Inmate Calling Systems for numerous
prison facilities. Also, responsible for customer service support through the Planned Project Team
who supports all customer facilities.
Manager, Service Administration
T-NETIX, INC. (A SUBSIDIARY OF SECURUS TECHNOLOGIES, INC.)
1998 - 2006
CARROLL TON, TEXAS
Manage approximately 90 Central and Field Service Administration personnel servicing Inmate
Calling Systems for numerous prison facilities. Establish and maintain processes and procedures,
systems and technology, staff recruiting and development, and customer service relations. Served
as a team member of the CEO Council.
Operations & Program Director
PRIMROSE SCHOOL NE GREEN OAKS
1996 - 1997
ARLINGTON, TEXAS
Responsible for staff recruiting and development, marketing and public relations, health and safety
operations, and academic program.
Regional Director
LA PETITE ACADEMY, INC.
1994-1996
FORT WORTH, TEXAS
Managed operations of multi-unit childcare facilities including financial operations, staff recruiting and
development, marketing and public relations, health and safety regulations, and maintenance and
repairs of all properties including fleet vehicles. Responsible for field computer operations. Served
as team member of CEO Customer Service Task Force.
Director
LA PETITE ACADEMY, INC.
1991 - 1994
MANSFIELD, TEXAS
Managed all aspects of business including financial operations, staff recruiting and development,
marketing and public relations, health and safety, maintenance and repairs of all site properties.
EDUCATION
MAJOR:
Minor:
TARRANT COUNTY JUNIOR COLLEGE
1992-1994
HURST,
Child Development - 6 hours; Childcare Management - 6 hours
TEXAS
60 Continuing Education credit hours to meet Texas Department of Human Services Director
qualification.
Computer Classes:
Major:
Microcomputers/Ms-Dos, Windows, WordPerfect, Microsoft Excel
Executive Secretary
DRAUGHAN'S BUSINESS COLLEGE
1970 -1972
LUBBOCK, TEXAS
SKILLS
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DOS/Windows, WordPerfect, Microsoft Word, Excel, Lotus, QuickBooks, Publisher, Visio,
PowerPoint, MapPoint and Outlook
Typing - 70 wpm
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Ten Key - by touch
Pili, Combridge, Telequip and CPS Inmate Calling Systems platform knowledge
Heat Tracking System, Apropos Resource Manager, PCAnywhere, Telbase, Paradox
Billy E. Ryan
308 Crestview
McPherson, Kansas 67460
(620) 241-7091
(620) 242-7933
bryan49@peoplepc.com
Summary
Upper level management with a proven record of accomplishment in operational management, project
management, design, specifications, installations and budgeting. Has managed operating companies
technical staff including, fiber optics, outside plant, central offices, cellular, paging, and lSP operations,
including the following:
• As the second employee of KINI, built the operations staff for the company on both the cellular side
and the wireline side of the house. Responsibilities included budgeting, building out a fiber optic
network of over 1350 miles of plant, building the state wide cellular network of towers and
interconnecting facilities, paging and ISP facilities. Putting in place and managing the maintenance
force for all the operations of Kansas Cellular and Kin Networks, Inc.
• Managed up to 92 technical staff for the maintenance and continuing project work for the KINI
companies.
• Managed my own company, contracting installation work in the central offices of telephone
companies and PBX installation for business customers.
Professional Experience
T -Netix,lnc., Carrollton, TX
Sept. 2004 to Present
Customer Service Manager
Management of Customer accounts and interaction with customers to insure quality telephone
Service at their facilities. Working as a liaison between the customer base and corporate
Network Service center to insure customer concerns and issues are resolved.
Piping Technology Company, McPherson, KS
May 2003 to Sept. 2004
Sampling Technician
Acquisition and analysis of products being stored and transferred from the storage facilities to insure
product quality and integrity as defined by industry standards.
SC Telcom, Wichita, KS
Jan. 2002-July 2002
Eugineering Manager
Supervision of engineering projects ,both central office and outside plant installation. Design the layout
of new central office (DC power requirements, ironwork and cable runway design, HV AC requirements,
Equipment location in various relay racks, and standby power requirements.)
Fujitsu Network Services, Plano, TX
March 2000 - Nov. 2001
Area Director for installation services
Supervision of all aspects of installation of central office equipment including supervision of installation
personnel, network design, specifications, close out documentation, and working with telephone
engineering departments.
KINI L.C. (Kansas Cellular, Kin Networks, Inc.), Salina, Kansas
Nov. 1989 - Dec. 1999
Director of Operations
Directly reporting to the Vice-President of Engineering and Operations I had indirect P&L
responsibility for all operational aspects of installation projects, maintenance, and daily operations of all
the outside plant including; 1350 route miles of fiber optic cables and terminal equipment, cellular
towers and the cellular equipment at the towers, POPs and co-locate spaces, site, and right of way
acquisition; Central office switching and the building and grounds of the switching facilities.
•
Built the cellular system tln'oughout the state of Kansas in 15 RSAs with 152 cell sites when the
company was purchased by Alltel
KINI L.C. (Kansas Cellular, Kin Networks, Inc.), Salina, Kansas
Director of Operations
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Nov. 1989 - Dec. 1999
Built the fiber optic backbone of 1350 miles with OC-48 Nortel electronics and had the approval to
install five OC-192 rings throughout the state when I left the company.
Had overall management responsibilities for all cellular, fiber, switching, paging, ISP, central
office, POP and co-locate facilities on a project build and then on a daily operations basis.
Built a work force staff of 91 technical people.
Perform budget preparation and review projects in relationship to budgeted dollars
Phone Systems, Inc., Emporia, KS
June 1983 - Nov. 1989
Owner and President
Provided contract labor for independent telephone companies for installation of new equipment or
reconfigurations. Equipment included central office switching frames, MDF expansions, power
expansions, carrier equipment, DSX jackfields, subscriber carrier, ANI equipment, PBX installation and
programming and maintenance.
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Performed all management functions for the business.
Supervised all employees
Made the customer calls to get the contracts, quoted and designed the project installations or
reconfigurations
Broadfoot Communictions, Gt. Bend, KS
Nov. 1978 - June 1983
Co-Owner of Company'
Supervised/installed various SXS telephone switching systems. Coordinated jobs with independent
companies' management personnel to design the installation and reconfiguration of projects.
Contel of Kansas. Hesston, KS
Jnne 1976 - Nov. 1978
Central Office Technician
Scheduled and applied preventive maintenance practices over five Central Offices and one PABX.
Included N2 and N3 toll carrier facilities and repeater span lines.
Broadfoot Commnnications, Gt. Bend, KS
Nov. 1973 - May 1976
Installer
Installed and tested, per engineers' specifications various telephone switching and traffic monitoring
equipment. (Stromberg Carlson, Automatic Electric SXS, ITT Step-by-Step, Alston Traffic Scanner,
Subscriber Carrier Terminals)
Education
Agilent TechnologiesH2293A Fundamentals of Gas Chromatography (Web based Training)
February 2004
Bachelor of Science - Business
Emporia State University, Emporia, Kansas
1971
12 credit hours in electronics
Hesston College, Hesston, Kansas
1977
References Available Upon Request
.1
John E. Jacoby
Field Service Manager
Securus Technologies Operations Team
John Jacoby has been with Securus Technologies for 10 years in various management
positions. He has an additional 20 years of customer service experience in other
industries. Current management responsibilities include overseeing all Field Technicians
and Field Site Administrators at state DOC's, county jails and other private prisons and
j ails in a four state region
Management responsibilities include coordination, planning, budgeting and directing the
regional field service activities in region. In addition, John is part of the training team for
all Securus Field Technicians. He has in-depth knowledge of telephony, Securus Inmate
Calling Systems, software, repair and maintenance and the cOITectionai industJy.
Mr. Jacoby has completed 3 years of course study in Economics at the University of
Colorado, Denver Center.
References:
Lt. Richard Church
Salt Lake County Adult Detention
Detention Lt.
Salt Lake City, UT
801-743-5510
Joel French
Inmate Telephone Supervisor
ASP Pen'yville
623-853-0304 ext. 24015
Dave Peck
Inmate Telephone Supervisor
ASP Tucson
520-574-0024
Del Jorgensen
Telecommunications Manager
UT DOC Draper
801-576-7654
Wayne Bradley
166 Meadowview Circle
Van Alstyne, Texas 75495
(903) 482,0835
Professional Profile
Twenty One years of telecommunication experience. Highly motivated self starter, continuous self
developer, with a record of success in leading and developing administrative, technical, sales and logistics
staff. Inventive problem solver. Deliverable responsible. Effective improver of morale and conflict solver.
Employment History/Experience
Employment History/Experience
Securus Technologies Inc,
01/31105 - Present
Quality Manager
Responsible for the completion and oversees all aspects of installations. Familiar with a variety of the
fields concepts, practices, and procedures. Extensive experience and judgment on planning and
accomplish goals. Lead and direct project engineering, coordination, and ansite installation. Also
responsible for scheduling, hiring, training, performing performance reviews, planning and meeting budget
requirements.
TEKsystems EF&I LLC
05/19/03 - Present
5600 Oakbrook Parkway, Norcross, GA
William Osborne
Quality Manager
The services provided to this organization include, ISO 900 IITL9000 managment representative.
Develop TEKsystems processes and tracking documention (Level I through Level 4). Represent
TEKsystems in all matters concerning ASQ and Questforum. The single point of contact for all
quality repository entry. Perform intemallcustomer quality audits and monitor corrective action for all
engineering and installation craftmanship. Chair the monthly departmental and Quarterly EF &1
quality meetings. Chair and present results at the Semi-annual and annual Executive quality review
meetings.TEKsystems single point of contact for all ILEC and CLEC quality related issues. Provide
responses to all RFQ quality concerns. Coordinate and represent TEKsystems in all QPAand QAT
customer reviews. Establish, teach and track EF&I training, for all intemal and customer
requirements.
Volt Telecommunications Group
09/2002 - OS/2003
2512 Summit Ave., Plano, TX
Rodney Wright
EFI/T&T Lead Technician
Duties included; Team Lead, installation and testing of;
(TycoILucent/Loran Battery plants, RC48, NCOE, DMACs, NTP, DTP and RADMUX equipment).
Also required to re-engineer projects in the field and create bill of materials if needed.
Responsible for field coordination between the customer and the office as it pertains to each
project.
Reason for Leaving: (Work load insufficient to support full time employment.)
Kopper Kettle Concessions LLC
06/2002 - 03/2004
166 Meadowview Circle, Van Alstyne, TX
Member 1 Owner
Company focus; Event concessions.
Business legally dissolved: Partner investment not forthcoming.
EngineX Networks Inc.
08/200 I - 03/2002
1420 Presidential Dr. Richardson, TX.
Stacey Leavell, Tel: 972.897.5349
EFIIT&T Operations Manager
Responsibile for National and Intemational EF&I Operations activities.
Provide results and assist in development of department budget. Manage profit and loss, project
quoting, scheduling, workload, material logistics, contract negotiations and tool procurement.
Recruite in house staff and contracted workforce,
Participate in new business development, and customer review meetings.
Develop time and expense quotes - responsible for customer approval of all additional work.
Oversee all Solutions Architect scheduling and cooperative activities with customer and other intemal
departments.
Responsible for all Lab activity, customer and problem resolution uproof of concept" and documented
results.
Reason for Leaving: (Company Closure)
NorthStar Communications Group Inc.
03/200 I - 08/200 I
1009 Jupiter Road, Suite 500 Plano, TX
Howard Richards, Tel: (individual has relocated, number not available at this time)
EFI/T&T Project Manager
Responsible for all Global Crossing project; pricing, sub-contract pricing, material procurement,
project
engineering, facilitation,
installation, testing, completions, quality assurance and final documentation.
Provide responses to new business and support all requests for quotes (RFQ).
Compose installation and test sub - contracts and evaluate contracted support staff.
Responsibile for this accounts profit and loss.
Reason for Leaving: (Department closure)
Prism Communications Services
12/1999 - 12/2000
2323 North Central Expressway Richardson, TX
Stacey Leavell, Tel: 972.897.5349
Manager III (National) Customer Scheduling
(Texas) Field Operations
Support of this organization included;
First escalation point for all customer scheduling issues.
Oversee all customer project scheduling, installation and test activities within the DSL, ADSL, VOIP
scope.
Track new customer sales from date of sale to final install, test and tumover of completed project to
customer care.
Control, maintain and archive, project scheduling, installation, test and completion documents.
Initiate customer hilling activities.
Had responsibility for profit and loss of the Texas market area.
Hiring manager, also negotiate and approve contractors, their contracts and rates.
Reason for Leaving: (Company Closure)
Nortel Networks
07/1997 - 1211999
2221 Lakeside Blvd Richardson, TX
Stacey Leavell, Tel: 972.897.5349
Operations Coordinator Broadband Wireless
Operations Support Specialist (DMS)
Coordinated all project start dates, material procurement, engineering, installation and test
related ativities of 100 plus supervisors and technicians within a customer focused, field research and
development
(R&D) environment on
Reunion/Nortel products.
Negotiate all contractor rates and schedules. Approve all contractor time and expense.
Manage installation and testing activities through metric processes.
Update Executive staff daily of all BWA account activities.
Develop functionally priced, Time and expense quotes.
Schedule warranty and software upgrades.
Reason for Leaving: Advancement opportunity with Prism Communications.
CD! Telecommunications (MCI support)
03/1993 - 06/1997
2425 North Central Expressway, Suite 10 1 Richardson, TX
Jamie Neilson, (No longer associated) CD! Tel: 800.527.0373
EFI/T&T Project Supervisor/Senior Field Engineer (Fiber Optic/International Satellite)
Coordinate National and International project activities in the Satellite, Fiber Optic and Microwave
environments.
Conduct customer project
information meetings, site surveys and establish scope of work. Responsible for project cost.
Establish project time lines, pre to post installation.
Confirmed engineering accuracy and re~engineer discrepancies to insure that project requirements
were met.
Coordinated material and personnel schedules.
Confirm software needs and coordinated upgrades.
Reason for Leaving: No career advancement available.
Affiliations
2004
American Sociaty for Quality (Member)
Education/Training
TEKsystems 2003/2004
•
Purslleing ISO/TL knowledge.
•
AT&T 106 quality training
• Verizon IP72202
•
Asbestos trainer Certified (floor drilling)
• Hilti Firestop Certified.
• SBC Collocate
Volt 2002 / 2003
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3M Fh-estop Certification
•
AT&T 100, 170 & 669; MOP, installation and battery plant testing standards.
EngineX 2001
•
Dealing with Difficult People (Executive Seminar Series - Matrix)
• Telcordia Standards (GR-I275, GR-1502,GR-2981 & GR-63 Core)
Prism: 2000
• TCP-IP (Nortel)
•
I Meg modem overview (Nortel)
• Baystack 1100 (Nortel)
Nortel: 1997-1999
• Management Assessment Program
•
Management Leadership Forum I
• Breakthrough Leadership
• Ambassador Training
• Mentee Workshop
• CBT 1143 DMS Super node system maintenance
•
IS09000 and IS0900 I
• TP76300, TP76400 and TP76900 (Southwestern Bell)
MCI: 1994-1997
• MCIT 059-357-300 I Transmission systems Construction (Field Engineering) Certification
•
IS09000
Sonthern Training Institute: 1992
• TAO 14 Class A; Installation of Petroleum Equipment
• TAO 14 Class B; Removal of Petroleum Equipment and recovery of Contamination and
monitoring.
• Mobil - Quality Improvement Group - Total Quality Management Training.
Community College Air Force: 1982
• Personnel Management (Phase II)
Eastern Washington University: 1982
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Human Communications
Community College Air Force: 1980
• Personnel Management (Phase I)
Community College Air Force: 1977 - 1978
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Science of Aerodynamics, Metallurgy, Aircraft Fuel Systems
Mountain Home High School: 1976 Graduate
U.S. AIR FORCE: 1977 - 1983
•
Honorable Discharge
Computer Skills
DOS: DOS, MSDOS, SmartCom, Professional Write, Ezcode, Norton Connnander
Microsoft: Outlook, Winzip, ProComm Plus 2.0, Delrina Win fax, Quicktime, Lotus 1-2-3,
Word Perfect, Word, Excel, NEC video, Cylogic Voice, Audio Application,
Window Sound System, Adobe Acrobat, Windows 3.1,95 - 98, Windows NT,
Windows 2000 & 2001, Windows XP,Microsoft Project and Visio, AutoCAD 2000 & 2001.
Internet - Intranet systems (LAN and WAN).
Macintosh: OS 8.5 and prior.
Database: TBS - Telecom Business Solutions, InnerCom, Clarify, Clientele, MS Access.
Billable Local Exchange Carriers
4772
2456
3808
1790
662
1501
8870
97
2400
1302
3320
7893
1842
3028
4401
1109
189
4336
1242
1036
242A
2217
5130
2038
2804
1553
2034
849
2225
494
4311
654
4321
779
4263
2277
1885
912
3268
9636
5191
69
661
612
5120
7849
1293
4792
3022
XO VIRGINIA, LLC
MALHEUR HOME TEL CO
AERO COMM INC - IL
GTE OF AR
VANLUE TEL CO
WEST CENTRAL TEL
SOUTHWESTERN BELL AR
GERMANTOWN TELCO INC
UNITED TEL CO OF NW
SPRINGVILLE COOP TEL
CONTOOCOOK VLV TEL
XIT TEL & TECH INC
UNITED TEL CO OF KS
SUMMIT TEL
IAMO TEL CO • MO
HICKORYTECH
ARMSTRONG TEL CO PA
FRONTIER COMM OF TN
MILES COOP TEL ASSN
VERIZON NORTH - IL
UNICOM - WA
ATX TELECOMM SVCS-MD
VERIZON NEW YORK-NY
BLOSSOM TEL CO
RICHMOND CONNECTIONS
GLENWOOD TEL MEMSHP
WYANDOTTE TEL CO
BLACK EARTH TEL CO
CENTURYTEL OF 10
PINEVILLE TEL CO
GTE NORTH INC - IA
RIDGEVILLE TEL CO
VERIZON NW-ID
VERIZON NORTH INC IN
NORTHSTAR ACCESS
CENTRAL UTAH TEL INC
ALLTEL MISSOURI
FRONTIER CM MONDOVI
RURAL NETWORK-ID
aWEST CORPORATION
BELLSOUTH TELECOM-FL
WAITSFLD-FAYS TEL CO
UNITED TEL CO OF OH
FARMERS MUT TELCO OH
VERIZON NEW JERSEY
NTELOS NETWORK-VA
SHARON TEL CO
XO NORTH CAROLINA
ACS OF ALASKA, INC.
433
1179
5001
2060
1758
2151
844
2210
9789
896
568A
471
2169
1335
558
506
778
8155
1927
1303
645
1631
1959
1057
2052
9325
1276
772
318
1567
922
1176
1158
1177
1228
8708
1173
859
551
1243
526
1230
1265
61
291
2171
MB33
379
2356
148B
1669
2105
LAFOURCHE TEL CO
FENTON COOP TEL CO
SW BELL OP SVCS - AR
COMANCHE CTY TEL CO
COUNCIL GROVE TEL CO
TAYLOR TEL CO-OP INC
BADGER TELECOM INC
WILLARD TEL CO
CENTURYTEL-AL (NO)
LAKEFIELD TEL CO
SUPERIOR TECHNOLOGIE
CENTRAL TEL CO OF NC
SAN CARLOS APACHE
WESTSIDE INDP TEL CO
CONVERSENT COMM - NJ
UNITED TEL CO CAROL
HOME TEL CO - IN
ROYAL PHONE CO -IL
NEW FLORENCE TEL CO
COOPERATIVE TEL EXCH
OAKWOOD MUTUAL TEL
RED RIV RURL TEL ND
ATX TELECOMM SVCS-NJ
GALLATIN RIVER COMM
CENTRAL TX TEL CO-OP
AMERITECH INDIANA
PRESTON TEL CO - IA
VERIZON NORTH-IN
FRONTIER CM OF SOUTH
KEYSTONE-ARTHUR TEL
CENTURYTEL NO WEST
FARMERS TEL CO - IA
MINBURN TELECOMM
FARMERS TEL CO
LONE ROCK COOP TELCO
HAWARDEN MUNCIPL UTL
FARMERS MUT TEL
CENTRAL STATE TEL CO
WILLISTON TELE CO
MILLER TEL CO
VERIZON SOUTH-SC
NORTHEAST IA TEL CO
ONSLOW COOP TEL ASSN
NORTHFIELD TEL CO
GTC, INC. FL
ARIZONA TEL CO
BIC REVENUE RCVY
PLANT TEL CO
RIO VIRGIN TEL CO
CONVERSE NT COMM. VT
MCCOOK COOP TEL CO
LIPAN TEL CO
4425
1328
1172
1649
1512
1799
1129
7988
2371
5163
4618
1136
1965
1020
8306
1845
1483
1409
4793
705
8225
346
7521
2182
4366
2029
2489
233
429
149
4418
1075
2976
909
775A
990
1381
839
1284
2220
35
5104
9212
2159
1160
4048
284
959
5213
1611
756
1135
GA ALLTEL TELECOM
WEBS-CALH COOP TEL A
FARMERS MUTUAL TELC
BERESFORD MUNCPL TEL
WOLVERTON TEL MN
DAKTEL COMM, LLC-ND
CITIZENS MUT TEL CO
COX NE TELECOM
CASCADE UTILITIES
aWEST CORPORATION-OR
ITC DELTA COM - LA
COON CREEK TEL CO
ALLTEL OKLAHOMA
GRAFTON TEL CO
VIDEOTRON TELECOM
WAMEGO TEL CO INC
SLEEPY EYE TEL CO
HUTCHINSON TEL CO
XO ARIZONA, INC.
CENTURYTEL OF N MI
NO FRONTENAC TEL CO
BLUE RIDGE TEL CO
XO NEVADA, LLC
BLANCA TEL CO
NEX-TECH, INC - KS
TERRAL TELE CO
MID-IOWA TEL-IA
VERIZON SOUTH-VA
E ASCENSION TEL, LLC
FRONTIER CM BREEZEWD
FRONTIER CM·MI-OH
REYNOLDS TEL CO
CORECOMM - PA
MIDWAY TEL CO - WI
BRISTOL VIRGINIA UTI
CLARKSVL MUT TEL CO
DUNNELL TELE CO
YEOMAN TEL CO INC
RUTHVEN TEL EXCH CO
FILER MUTUAL TEL CO
BRAHMACOM INC BA
aWEST CORPORATION-MT
VERIZON MARYLAND INC
VALLEY TEL CO-OP INC
FARMERS & BUSINESS
MAINSTREET COMM
BUTLER TEL CO INC
CENTURYTEL OF THORP
SOUTHWESTERN BELL-MO
DICKEY RURL TEL COOP
CRAIGVILLE TEL CO
CONTEL KS DBA GTE IA
1015
1347
1146
816
950
1011
8216
2319
341
502
2348
210A
7010
4111
3401
5247
1525
6151
45
286
1203
1326
856
283
2354
1092
1343
301
535
3030
1615
1809
248
1087
365
1450
974
3100
559
5173
3850
4602
1123
5283
1601
3000
5101
898
682
1167
237
1399
VERIZON NORTH-IL
ALBANY MUT TEL ASSN
CUMBERLAND TEL CO
S&W TEL CO INC
CENTURYTEL OF NW WI
FRONTIER CM LAKESIDE
EXCULINK TELECOM ON
VERIZON CALIF. INC
SPRINT UNITED TEL FL
STAR TEL MEMB CORP
CENTRAL TEL CO NV
SUPERIOR TECH - MI
LONG LINES METRO SO
SIGECOM, LLC
FRONTIER COMM OF OR
SUNFLOWER CABLE KS
THREE RIVER TELCO
BTC,INC.
KEARSARGE TEL CO
NATL TEL CO OF AL
HUBBARD COOP TEL
WALNUT TELEPHONE CO
BURL BRI & WHE TEL
BRINDLEE MTN TEL CO
FRONTIER COMM OF NV
STELLE TEL CO
WYOMING MUT TEL CO
FRONTIER CM LAMAR CT
NORWAY TEL CO INC
ACS OF THE NORTHLAND
GRIGGS COUNTY TEL CO
MUTUAL TEL CO
SCOTT CO TEL COOP
VIOLA HOME TEL CO
GLENWOOD TEL CO INC
PARK REGION MUT TEL
WOOD COUNTY TEL CO
HAWAIIAN TELECOM-HI
CONCORD TEL EX INC
NEVADA BELL - NV
COX OHIO TELCOM - OH
HUTCHINSON TELECOMM
FRONTIER CITIZENS MN
SBC LONG DISTANCE RI
ABSARAKA COOP TEL CO
ACS OF ANCHORAGE
QWEST CORPORATION-AZ
CENTURYTEL READFIELD
FRONTIER CM OF MICH
IOWA TELECOM - NO
HIGHLAND TEL COOP
GRANADA TEL CO
1440
578
71
122
4300
3614
109
281
4343
633
2013
2323
3201
574
1495
2315
2185
7991
5141
1798
747
3610
414
106
36
5181
9329
1917
6112
544
1231
7661
7061
1310
9920
943
5910
1957
659
430
533
651
9740
2173
7344
4042
3722
2114
4338
829
538
2198
CANNON VL Y TELCOM IN
TELLICO TEL CO
ARMSTRONG TEL CO NY
FRONTIER CM SENECA
RED RIV RURL TEL MN
GRUNDY CTR COM UT IA
ALLTEL NY INC JAM EST
VERIZON NORTH INC.
GTE SOUTHWEST - OK
MIDDLE PT HOME TEL
OKLAHOMA TEL&TEL
WINTERHAVEN TEL CO
PUERTO RICO TEL CO
CENTURYTEL COLT-COL
VALLEY TEL CO
EVANS TEL CO
CENTURYTEL OF EAGLE
SADDLEBACK COMM CO
QWEST CORPORATION-IA
ACME COMM INC - IN
CENTURYTEL CNTL IN
RESERVE TELECOM LA
MT RURAL TEL COOP
ALLTEL NY INC FLTN
GRANBY TEL & TEL CO
BELLSOUTH TELECOM-AL
AMERITECH ILLINOIS
MID-MISSOURI TEL CO
PRIMELlNK, INC.
ST STEPHEN TELCO
MESCALERO APACHE NM
COX CA TELCOM
ATX TELECOMM RSLR
TITONKA TELEPHONE CO
XFONE USA, INC. - FL
RIVERSIDE TELECOM
S & T COMM - KS
UNITED TEL CO OF MO
TEL SERVICE CO
ELIZABETH TEL CO
MCCLELLANVL TEL CO
PATTERSONVILLE TEL
PACIFIC BELL
TOHONO 0 ODHAM UT AU
XO TENNESSEE, INC.
CUMBY TELEPHONE COOP
CONVERSE NT COMM - CT
CENTRAL TEL CO TX
CITIZENS COMM CO WV
TIPTON TEL CO INC
PIEDMONT RURAL TELCO
PINE DRIVE TEL CO
1235
1149
4930
4617
886
1175
CXNV
1985
675
527
5110
165
936
113
2184
1128
5004
5184
1404
8227
499
5003
4620
2286
402
4053
2071
777B
934
577
606
1873
412
340
194
2613
8087
5856
3031
1370
421
1222
2975
801
1718
1557
751
2985
2135
532
570
2244
NULL
NULL
LOUISIANA COM PET TEL
ITC DELTA COM - GA
VERIZON NORTH-WI
FARMERS TELEPHONE CO
COX NORTHERN VIRGINIA
CROSS TEL CO
BARAGA TEL CO
HOME TEL CO - SC
BELL ATLANTIC
DENVER & EPHRATA TEL
INDIANHEAD TEL CO
ALLTEL NY INC RED JK
DELTA CNTY TELE-COMM
FRONTIER COMM OF NE
SW BELL OP SVCS - OK
BELLSOUTH TELECOM·MS
HARMONY TEL CO
NO RENFREW TEL CO.
SANDHILL TEL CO
SW BELL OP SVCS • MO
ITC DELTA COM· NC
S CEN UTAH TEL ASSN
ALLTEL KENTUCKY
CONVERSE NT COMM • NH
FIVE AREA TEL CO-OP
PLATEAU TELECOMMS NM
CENTURYTELPLATTEVL
FRONTIER VOL STATE
CONNEAUT TEL CO
ALLTEL MISSOURI
LEWISPORT TEL CO INC
CENTRAL TEL CO FL
FRONTIER CM OSWAYO
ITC DELTA COM - TX
ISLAND TEL CO LTD
NO AMERICAN TELEC FL
SCOTT COUNTY TEL CO
CLARA CITY TEL EXCH
WEST KY RL TEL CORP
LA MOTTE TEL CO INC
CORECOMM - MI
CENTURYTEL OF ODON
PRAIRIE GROVE TEL CO
HARTMAN TEL EXCH INC
CITIZENS TEL CORP
WEB FIRE COMM • TX
SOUTHWEST TX TEL CO
LOCKHART TEL CO INC
LORETTO TEL CO INC
LINCOLN TEL CO INC
1155
590
8839
4344
837
769
1979
841
2207
92
3849
2320
1183
713
8240
4253
2392
1662
1835
8050
738
304
454
735
2166
9690
964
7520
1904
4437
634
917
557
3356
2154
24
1262
1380
1237
7173
3029
110
2250
356
1650
5020
1269
1193
8083
1000
9206
1264
TELEPHONE USA OF WI
BENTON RIDGE TEL CO
ADVANCED TEL - LA
VERIZON SW INC. TX
WEST POINT TEL CO
LAKELAND TELECOM WI
CHEROKEE TEL CO
CENTURYTEL CENCOM
STRASBURG TEL CO
EDWARDS TEL CO INC
RICHMOND NETWORX
TDS METROCOM - IL
FRONTIER CITIZENS IL
HIAWATHA TEL CO
TUCKERSMITH COMM
BARAGA TELEPHONE CO
PINE TELEPHONE SYS
RC COMMUNICATIONS
SUNFLOWER TEL CO INC
BELL QUEBEC
WOLVERINE TEL CO
MILLRY TEL CO INC
FRANKLIN TEL CO INC
WESTPHALIA TEL CO
W TEXAS RURAL TEL
KY ALLTEL LEXINGTON
FRONTIER CM WI
XO OHIO, INC.
ALLTEL MISSOURI
CENTURYTEL OF GEM-ID
MINFORD TEL CO INC
MOUNT VERNON TEL CO
CENTURYTEL OF CLAIBN
FIDELITY COMM SV II
VERIZON SW INC.-TX
SOMERSET TEL CO
COMM 1 NETWORD INC
DELAVAN TEL CO
MARNE & ELK HORN TEL
ELECTRIC LlGHTWVE WA
NEWCASTLE TEL CO
FRONTIER ODGEN TELCO
PROJECT TEL CO INC
COASTAL UTILITIES IN
CTY BRKNGS MUNICIPAL
VERIZON WASH - DC
PALO COOP TEL ASSN
VALOR TELECOMM NM #2
TELUS COMM - QC
VERIZON SOUTH-IL
VERIZON NEW JERSEY
OLIN TEL CO INC
2304
5211
1505
1558
1344
7830
4417
448
2395
6080
7049
9214
857
666
831
8091
8205
4365
881
1422
417
956
425
7175
1674
8758
1668
1677
4322
1156
1225
85
2059
880
8340
895
7804
1188
3726
7174
316
9104
5131
1181
193
875
7774
7185
411
8214
3002
575
CP NATIONAL TELCO
SOUTHWESTERN BELL-AR
WIKSTROM TEL CO INC
HEMINGFORD COOP TEL
PRAIRIE TEL CO INC
MID-RIVERS TEL CLEC
FRONTIER CM MI
CALHOUN CITY TELCO
CENTURYTEL OF OR
COMPETITIVE COMMS CA
UNICOM
VERIZON WEST VA
CENTURYTEL OF CASCO
WESTERN RESERVE TEL
VERIZON NORTH - IN
SASKATCHEWAN TEL COM
BRUCE MUNICIPAL TEL
NEX-TECH, INC.
MID-PLAINS TEL INC
LONSDALE TEL CO INC
SALEM TEL CO
CENTURYTEL OF N WI
CAMERON TEL CO
ELECTRIC LlGHTWVE AZ
ROBERTS CNTY TEL COP
XO GEORGIA, INC.
KENNEBEC TEL COMPANY
SIOUX VALLEY TEL CO
FRONTIER COMM OF MT
E BUCHANAN TEL COOP
LEHIGH VL Y COP TEL A
CROWN PT TEL CORP Y
COLORADO VL Y TEL CO
FARMERS TEL CO - WI
XO NEW YORK, INC.
CENTURYTEL OF WI
TDS METROCOM - WI
GOLDFIELD TEL CO
CEDAR VALLEY - TX
ELECTRIC LlGHTWVE CA
RAGLAND TELEPHONE CO
VERIZON NEW YORK INC
VERIZON NEW YORK-CT
VALOR TELECOMM TX #2
N PITTSBURGH TEL CO
DICKEYVILLE TEL CORP
ADVANCED TEL INC.
R & B NETWORK INC
LESLIE COUNTY TEL CO
HAY COMM COOP LTD
BETTLES TEL CO
TENNESSEE TEL CO
4622
612C
1259
256
1456
1840
3402
2153
9210
619
1508
2386
1041
1826
'1974
9638
2416
300
253
614
5143
517
9788
744
8304
1162
576
7189
1761
8964
2143
1442
2061
1252
893
607
1936
1778
1009
1199
2283
476
1574
2030
2419
1073
5200
9758
671
5511
1831
2214
ITC DELTA COM - TN
COX GEORGIA TELCO GA
NORTHERN IA TEL CO
ARMSTRONG TEL CO WV
UNITED TEL CO OF MN
TWIN VALLEY TEL INC
FRONTIER GOLDEN ST
TEXAS ALLTEL INC
VERIZON DELAWARE INC
GLANDORF TEL CO INC
WINTHROP TEL CO
MT ANGEL TEL CO
KINSMAN MUT TEL CO
RURAL TEL SERV CO
CANADIAN VALLEY TEL
QWEST CORPORATION
VERIZON NORTHWEST
HOPPER TELECOMM CO .
VIRGINIA TEL CO
FORT JENNINGS TEL CO
QWEST CORPORATION-NE
ALLTEL S CAROLINA
CENTURYTEL-AL (SO)
CAMDEN TEL CO INC
ALLSTREAM CORP.
FARMERS COOP TEL CO
PEOPLES TEL CO INC
COX VIRGINIA TELCOM
CUNNINGHAM TEL CO
XO D.C., INC.
S PLAINS TEL CO-OP
NEW ULM RURAL TEL
COMMUNITY TEL CO
MUTUAL TELEPHONE CO
US LEC COMM - LA
CONTINENTAL OHIO
PEACE VALLEY TEL CO
GORHAM TEL CO INC
CoR TEL CO
HAWKEYE TEL CO
SKYLINE TELECOM
ALLTEL N CAROLINA
NEBRASKA CENTRAL TEL
TOTAH COMMUNICATIONS
HOOD CANAL TEL CO
FRONTIER COMM PRARIE
SO NEW ENGLAND TELCT
OSAGE MUN COM UT IA
CENTURYTEL MIDWEST
DATAVISION COMM-OR
SO CENTRAL TEL ASSN
TETON TELECOM
302
952
2172
5070
4450
4449
434
2557
561
3026
50
1847
5220
7190
415
1342
5192
509
322
4878
5142
1659
1882
1140
1093
1387
7857
8092
1091
1949
1401
585
1762
2454
1816
792
820A
2410
2192
1108
776
1105
586
1981
8204
656
1810
1935
1502
4429
856A
3112
ALLTEL ALABAMA
SOUTHEAST TEL CO WI
FRONTIER UTIL RURAL
ILLINOIS BELL - IL
FRONTIER NAVAJO COM.
FRONTIER NAVAJO COMM
CENTURYTEL EVANGELN
XO MINNESOTA, LLC
CROCKETT TEL CO INC
NORTH COUNTRY TEL CO
WILTON TEL CO
WHEAT STATE TEL CO
WISCONSIN TEL CO-WI
COX CABLE NEW ORLEAN
PEOPLES RL TEL CORP
WOOLSTOCK MUT TEL
BELLSOUTH TELECOM-GA
VERIZON SOUTH-NC
UNION SPRINGS TEL CO
EASTLINK LIMITED
QWEST CORPORATION-MN
GOLDEN WEST TEL COOP
FIDELITY TEL CO
CONTEL MN DBA GTE MN
YATES CITY TEL CO
EMILY COOP TEL CO
ORLANDO TEL CO/SYS
NORTHWESTEL INC
WOODHULL COMTY TELCO
STEELVILLE TEL EXCH
HALSTAD TEL CO
ARCADIA TEL CO
CP-TEL NTWK SVCS LA
WOODBURY TEL CO
BLUESTEM TEL CO
MULBERRY COOP TEL
TC3 TELECOM - MI
CENTURYTEL COWICHE
BIG SANDY TELECOM
BARNES CITY COOP TEL
COMM CORP OF IN
AYRSHIRE FMR MUT TEL
ARTHUR MUTUAL TEL CO
CHOUTEAU TEL CO
BROOKE TELECOM CO OP
SHERWOOD MUTUAL TEL
UNITED TEL E KS - KS
OREGON FARM MUTUAL
WESTERN TEL CO
FRONTIER COMM OF UT
CTC EXCH SVCS - GA
COMMUNITY AGCY-IA
4115
2338
1130
1683
1561
429A
8980
5112
1320
168
2362
7936
4426
9769
1038
3620
2194
3052
5010
442
2246
2295
1147
913
2221
1383
311
432
CX78
2321
1945
8228
8778
1261
615
358
4465
1984
2109
257
7215
586A
2782
1808
588
4427
828
827
3440
436
364
4069
LAURENS MUN COMM UTI
SIERRA TEL CO INC
CLARENCE TEL CO INC
DAKOTA CNTL TELECOM
HERSHEY COOP TEL CO
MIDCONTINENT COMMS M
XO COLORADO, llC
VERIZON MASS - MA
VAN HORNE COOP TEL
FRONTIER COMM OF PA
CANBY TEL ASSN
DIGICOM
FRONTIER WHITE MTNS
ORANGE CITY COMM IA
FRONTIER CM IL
OMNITEL COMM - IA
NUNN TEL CO
XO IDAHO, INC.
VERIZON DELAWARE DE
CENTURYTEL OF SW lA
MID-RIVERS TEL COOP
SilVER STAR TEL CO
DANVilLE MUT TEL CO
CENTURYTEl OF MONROE
FARMERS MUTUAL TELCO
EAGLE VALLEY TEL CO
OAKMAN TEL CO INC
KAPLAN TEL CO
COX TUCSON TELECOM
HAPPY VALLEY TEL CO
SENECA TEL CO
NORTHERN TELEPHONE
COX RI TELECOM
NORTHWEST TEL COOP A
VERIZON NORTH-OH
DARIEN TEL CO INC
FRONTIER CM SO - FL
OKLAHOMA COMM SYS
CONSOL COMM OF TX CO
SPRUCE KB SENECA RK
INDEPENDENT NETWORKS
ADVENT TEL - MI UlEC
TELUS INTEGRATED COM
MOUNDRIDGE TEL CO
AYERSVllLE TEL CO
FRONTIER COMM OF 10
FRONTIER CM THORNTWN
SWEETSER RURAL TEL
ONSTREAM COMMS - TX
CENTURYTEL OF N LA
GEORGIA TEL CORP
COON RAPIDS MUN UTLY
1278
1476
1232
368
3459
914
3872
1327
832
1098
223A
591
73
1142
2360
138
8230
195
357
9129
9417
68
7176
2490
43
133
1581
2200
1143
1122
1164
4619
945
7094
419
1782
290
9700
649
1133
7077
1274
5115
8081
375
7056
467
4332
498
2449
1413
483
READLYN TEL CO
SACRED HEART TEL CO
LYNNVILLE COMM TELCO
HART TEL CO
TC3 TELECOM INC-MI
EASTCOAST TELECOM
DAYSTAR COMM - FL
WEBB-DICKENS TEL COR
UNITED TEL CO OF IN
ARCADIA TEL COOP
UNICOM· OR
BUCKLAND TEL. CO.
BERKSHIRE TEL CO
CENTURYTEL NW AR RSV
CENTURYTEL OF OREGON
UNITED TEL CO OF NJ
NEXICOM TELEPHONES
ARMSTRONG TEL CO NO
ALLTEL GEORGIA
REINBECK MUN TEL UT
BELLSOUTH SO BELL
TOPSHAM TEL CO
ELECTRIC LlGHTWVE UT
CBEYOND COMM - CO
DUNBARTON TEL CO
VERNON TEL CO INC
PIERCE TELEPHONE CO
FORT MOJAVE TELECOMM
CENTURYTEL SILOAM SP
CITIZENS TELECOM IA
VALOR TELECOMM NM #1
ITC DELTA COM - MS
SCANDINAVIA TEL CO
GOLDFIELD ACCESS NTW
THACKER-GRIGSBY TEL
HOME TEL CO - KS
FARMERS TELECOM COOP
PACIFIC BELL REGION
ORWELL TEL CO
C·M-L TEL OF MER IA
COX CT TELECOM
POSTVILLE DBA PTI CM
VERIZON - VT
EDMONTON TEL CO
NELSON BALL GROUND
XO ILLINOIS, INC.
SMITHVILLE TELCO
ALLTEL GA COMM CORP
SALUDA MOUNTAIN TEL
VERIZON NORTHWEST
KM PTELCO
LEXCOM TELEPHONE
2174
5113
9631
217
788
8223
CX93
1966
8639
2204
5781
4980
3275
157
1357
800
428
469A
1055
2353
378
1951
314
3786
333;3
1988
970
5185
613
2455
1445
4342
1292
1350
1982
5840
775
6179
2196
1866
566
4256
650
717
3351
1298
5182
2178
460
8088
3955
916A
SOUTHWESTERN TEL CO
VERIZON· NH
QWEST CORPORATION
AMELIA TEL CORP
MERCHNTS & FRMRS TEL
MORNINGTON COM COOP
COX GAINESVILLE
ATLAS TELEPHONE CO
COX IA TELECOM
COLUMBINE TELCO LTD
LOCAL ACC PRIME· WA
XO OREGON, INC.
FIDELITY COMM·MO
TUOLUMNE ALLTEL PA
BLACKDUCK TEL CO
NW INDIANA TEL CO
DELCAMBRE TEL CO
TIER 3 COMMS • FL
FRONTIER CM MIDLAND
MOAPA VALLEY TEL CO
PLANTERS RURAL TEL
STOUTLAND TEL CO
PEOPLES TELCO INC
AERO COMM INC· KY
COPPER VALLEY TEL AZ
DOBSON TEL CO
CENTURYTEL WAYSIDE
BELLSOUTH TELECOM·TN
LITTLE MIAMI COMM
BENKELMAN TEL CO INC
CENTURYTEL OF MN
GTE SOUTHWEST· NM
SEARSBORO TEL CO INC
ARVIG TEL CO
CIMARRON TEL CO
GUTHRIE TELECOM· IA
HANCOCK TELECOM
DICKEY RURAL ACCESS
PEETZ COOP TEL CO
OZARK TELEPHONE CO
HUMPHREYS COUNTY TEL
PRAIRIEWAVE BLK HLS
OTTOVILLE MUTUAL TEL
ONTONAGON CNTY TELCO
COMPETITIVE COMM
S SLOPE COOP TEL INC
BELLSOUTH TELECOM·KY
AGATE TEL CO
FRONTIER CM MS
MANITOBA TEL SYS
EASTERN OREG TEL·OR
MAHASKA COMMS GRP IA
2174
5113
9631
217
788
8223
CX93
1966
8639
2204
5781
4980
3275
157
1357
800
428
469A
1055
2353
378
1951
314
3786
333;3
1988
970
5185
613
2455
1445
4342
1292
1350
1982
5840
775
6179
2196
1866
566
4256
650
717
3351
1298
5182
2178
460
8088
3955
916A
SOUTHWESTERN TEL CO
VERIZON· NH
QWEST CORPORATION
AMELIA TEL CORP
MERCHNTS & FRMRS TEL
MORNINGTON COM COOP
COX GAINESVILLE
ATLAS TELEPHONE CO
COX IA TELECOM
COLUMBINE TELCO LTD
LOCAL ACC PRIME· WA
XO OREGON, INC.
FIDELITY COMM·MO
TUOLUMNE ALLTEL PA
BLACKDUCK TEL CO
NW INDIANA TEL CO
DELCAMBRE TEL CO
TIER 3 COMMS • FL
FRONTIER CM MIDLAND
MOAPA VALLEY TEL CO
PLANTERS RURAL TEL
STOUTLAND TEL CO
PEOPLES TELCO INC
AERO COMM INC· KY
COPPER VALLEY TEL AZ
DOBSON TEL CO
CENTURYTEL WAYSIDE
BELLSOUTH TELECOM·TN
LITTLE MIAMI COMM
BENKELMAN TEL CO INC
CENTURYTEL OF MN
GTE SOUTHWEST· NM
SEARSBORO TEL CO INC
ARVIG TEL CO
CIMARRON TEL CO
GUTHRIE TELECOM· IA
HANCOCK TELECOM
DICKEY RURAL ACCESS
PEETZ COOP TEL CO
OZARK TELEPHONE CO
HUMPHREYS COUNTY TEL
PRAIRIEWAVE BLK HLS
OTTOVILLE MUTUAL TEL
ONTONAGON CNTY TELCO
COMPETITIVE COMM
S SLOPE COOP TEL INC
BELLSOUTH TELECOM·KY
AGATE TEL CO
FRONTIER CM MS
MANITOBA TEL SYS
EASTERN OREG TEL·OR
MAHASKA COMMS GRP IA
2174
5113
9631
217
788
8223
CX93
1966
8639
2204
5781
4980
3275
157
1357
800
428
469A
1055
2353
378
1951
314
3786
333;3
1988
970
5185
613
2455
1445
4342
1292
1350
1982
5840
775
6179
2196
1866
566
4256
650
717
3351
1298
5182
2178
460
8088
3955
916A
SOUTHWESTERN TEL CO
VERIZON· NH
QWEST CORPORATION
AMELIA TEL CORP
MERCHNTS & FRMRS TEL
MORNINGTON COM COOP
COX GAINESVILLE
ATLAS TELEPHONE CO
COX IA TELECOM
COLUMBINE TELCO LTD
LOCAL ACC PRIME· WA
XO OREGON, INC.
FIDELITY COMM·MO
TUOLUMNE ALLTEL PA
BLACKDUCK TEL CO
NW INDIANA TEL CO
DELCAMBRE TEL CO
TIER 3 COMMS • FL
FRONTIER CM MIDLAND
MOAPA VALLEY TEL CO
PLANTERS RURAL TEL
STOUTLAND TEL CO
PEOPLES TELCO INC
AERO COMM INC· KY
COPPER VALLEY TEL AZ
DOBSON TEL CO
CENTURYTEL WAYSIDE
BELLSOUTH TELECOM·TN
LITTLE MIAMI COMM
BENKELMAN TEL CO INC
CENTURYTEL OF MN
GTE SOUTHWEST· NM
SEARSBORO TEL CO INC
ARVIG TEL CO
CIMARRON TEL CO
GUTHRIE TELECOM· IA
HANCOCK TELECOM
DICKEY RURAL ACCESS
PEETZ COOP TEL CO
OZARK TELEPHONE CO
HUMPHREYS COUNTY TEL
PRAIRIEWAVE BLK HLS
OTTOVILLE MUTUAL TEL
ONTONAGON CNTY TELCO
COMPETITIVE COMM
S SLOPE COOP TEL INC
BELLSOUTH TELECOM·KY
AGATE TEL CO
FRONTIER CM MS
MANITOBA TEL SYS
EASTERN OREG TEL·OR
MAHASKA COMMS GRP IA
3959
7560
7021
491
1706
7987
457
3724
468
1329
5
458
1527
1791
1746
2203
2084
4189
2418
1908
9262
2249
3809
114
2282
2014
1159
37
571
1699
485
521
1362
4140
1127
1099
410
4704
5108
2369
395
4138
452
510
179
2422
241A
3289
3754
5062
5194
5107
INTERBEL TEL-MT
COX ARKANSAS TELC AR
FIBERCOM, L.C.
NORTH STATE COMM
CENTURYTEL OF AR
COX COMMUNICATIONS
LAKESIDE TEL CO INC
CONVERSENT COMM • NY
ATLANTIC TEL MEMB CO
WELLMAN COOP TEL ASS
COBBOSSEECONTEETEL
CENTURYTEL OF NO MS
NEBCOM, INC.
LA HARPE TEL CO INC
BLUE VALLEY TELECOMM
RYE TEL CO INC
UNITED TEL CO OF TX
COON CREEK TELECOMM
PEND OREILLE TEL CO
LE·RU TELEPHONE CO
UTILITY TEL. INC CA
CENTURYTEL OF MT
AERO COMMUNICATIONS
ORISKANY FALL TEL
MANTI TELCO
OKLA WESTERN TEL
CENTURYTEL OF CTL WI
RICHMOND TEL CO
MILLINGTON TEL CO
DECATUR TEL CO
MEBTEL INC
FORT MILL TEL CO
BRIDGE WATER TEL CO
WARWICK VLY TEL NY
FRONTIER COMM OF IA
UNIVERSAL COMM ALSN
VERIZON SOUTH·KY
SEI DATA, INC.
QWEST CORPORATION·WY
EAGLE TEL SYS INC
ACCUCOMM TELECOMM
LOUISIANA COMPETITVE
DELTA TEL CO
WILKES TEL MEMB CORP
LAUREL HIGHLD TEL
CENTURYTEL INTER·IS
UNICOM
CONVERSENT COMM NY
CONVERSENT COMM • ME
CINCINNATI BELL· OH
BELLSOUTH TELECOM·SC
QWEST CORPORATION·UT
828B
1322
1961
1846
8051
58
2043
318C
8239
1667
541
6944
95
351
721
8953
1666
8237
2342
210
2016
930
99
479
1439
9213
1814
7340
4092
9419
4312
9784
1977
2408
1603
403
7726
1479
1540
77
1430
307
1144
328
645C
449
3008
1507
1414
1395
3723
1187
LONG LINES METRO IA
VENTURA TEL CO INC
ATX TELECOMM SVCS-DC
VERIZON MW INC.-MO
BELL ONTARIO
LUDLOW TEL CO
NO TEXAS TEL COMPANY
COX TX TELCOM LP TX
TELEBEC LTEE
KADOKA TELEPHONE CO
RIDGEWAY TEL CO
PANHANDLE TELECOMM
FISHERS ISL TEL CO
CAMDEN TEL & TEL CO
PIGEON TEL CO
MARK TWAIN COMM CO
JEFFERSON TEL CO
SOGETEL INC
FRONTIER TUOLUMNE
VENUS TEL CORP
PANHANDLE TEL COOP
GRANTLAND TELECOM
HANCOCK TEL CO - NY
VERIZON SOUTH INC.
MN VALLEY TEL CO INC
VERIZON VIRGINIA INC
PEOPLES TELECOM - KS
XO WASHINGTON, INC.
COMMCHOICE OF IOWA
BELLSOUTH SO CNTL
GTE NORTH INC - MN
CENTURYTEL OF MO
CENTRAL OKLAHOMA TEL
CENTURYTEL OF WA
RED RIVER TELECOM
HOOD CANAL COMM - WA
SOUTHWESTERN BELL TX
INTEGRA TELECOM
DILLER TELEPHONE CO
CHAMPLAIN TEL CO
MELROSE TEL CO
MOUNDVILLE TEL CO
CENTURYTEL CNTL AR
VERIZON FLORIDA INC.
CAMERON COMMS - LA
MYRTLE TEL CO
ACS OF FAIRBANKS
WINSTED TEL CO
LAKEDALE TEL CO
GARDEN VALLEY TEL CO
CONVERSENT COMM
PARTNER COMM COOP
7757
407
1291
4421
3149
993
2011
3497
398
4650
685
2629
8231
4615
332
826
2025
2041
MULT
,.
5040
5353
131
270
2080
2377
4314
1487
665
8203
2230
1491
1839
2068
135
2177
10
597
777
7076
239
944
796
1730
348
5030
267
3914
1067
8140
8253
4324
5193
ATX TELECOMM CLEC
VERIZON SOUTH-KY
SCHALLER TEL CO
VERIZON CALIF-NV
OPENBAND OF VIRGINIA
CROSSVILLE TEL CO
OKLAHOMA ALLTEL INC
lSTEL, INC. - TX
BRANDENBURG TEL CO
LOUISA COMMUNICATION
CHATHAN TEL CO
HOMETOWN SOLUTION MN
PEOPLES TELCO FOREST
ITC DELTA COM - AL
BRAZOS TELECOM
SWAYZEE TEL CO INC
SW OKLAHOMA TEL CO
BRAZOS TEL COOP INC
MULTIPLE OCN LISTING
VERIZON VIRGINIA VA
TDS METROCOM - MI
TRUMANSBURG TEL
CITIZENS TELECOM WV
VERIZON SW INC.
HOME TEL CO - OR
GTE NORTH INC - NE
STARBUCK TEL CO
ALLTEL OH INC W OHIO
QUADRO COMMUNICATION
POTLATCH TEL CO
TWIN VALLEY-ULEN TEL
TRI-COUNTY TEL ASSN
EASTEX TEL COOP INC
WARWICK VAL TEL CO
CONTEL DBA GTE WEST
HAMPDEN TEL CO
CHILLICOTHE TEL CO
HOME TEL - PITTSBORO
MIDCONTINENT COM SO
NEW HOPE TEL COOP.
FRONTIER CM ST CROIX
NEW LISBON TEL CO
CONTEL AR DBA GTE AR
BULLOCH COUNTY RURAL
VERIZON MARYLAND MD
ARMSTRONG TEL CO
WIREGRASS TELCOM -AL
FRONTIER CM OF ORION
RANGE TEL COOP MT
PATHWAY COM-TEL-TX
VERIZON NW-WA
BELLSOUTH TELECOM-NC
7865
552
2251
1827
503
1698
1165
234B
72
473
567
8084
148
639
438
1697
680
206
216
884
1883
1106
1499
466
470
1636
4621
1373
9327
1928
1534
682C
2614
394
1285
1886
178
1781
672
81
819
7341
295
331
695
1590
4423
1209
2195
1316
1485
2101
ELECTRIC LlGHTWVE ID
CENTURYTEL OF ADMSVL
RANGE TEL COOP INC
S & T TEL COOP ASSN
SURRY TEL MEMB CORP
CLEVELAND CO TEL CO
VALOR TELECOMM - OK
ADVANCED TEL. - MS
FRONTIER CM AUSABLE
CITIZENS TEL CO - NC
UNITED INTER-MTN TEL
TELUS COMM INC
LAKEFIELD COMM - WI
NEW KNOXVILLE TEL CO
RESERVE TEL CO
CEN ARKANSAS TEL CO
CHIPPEWA CNTY TEL CO
SUGAR VALLEY TEL
ARMSTRONG TEL CO MD
CENTURYTEL FORESTVL
VERIZON MW (EAST MO)
ALPINE COMM L.C.
CROSSLAKE TEL CO
SLEDGE TEL CO
SPRINT MID ATLANTIC
UNTO TEL MUTUAL AID
ITC DELTA COM - SC
CONSOLID TEL CO
AMERITECH WISCONSIN
NEW LONDON TEL CO
COZAD TELEPHONE CO
MITCHELL TELECOM SD
ITC DELTA COM AR
WILKES TEL & ELEC CO
SAC COUNTY MUT TEL
GOODMAN TEL CO
FRONTIER CM LAKEWD
H & B COMM INC
COMM CORP OF MI
CIT TELCO HAMMOND NY
SE IND RURAL TEL
XO PENNSYLVANIA
GRACEBA TOTAL COMM
INDIANTOWN TEL SYS
VERIZON NORTH - MI
SODTOWN TELEPHONE CO
VERIZON NW-WA
INTERSTATE COMM.
SOUTH PARK TEL CO
UNITED FARMERS TELCO
SPRING GROVE ~OOP
CENTURYTEL LK DALLAS
1385
2202
5161
1396
312
1126
1045
8089
5002
4614
11
9691
847
2275
5214
6100
1443
8245
2141
9785
1306
7
3097
2427
4337
118
1995
298
1980
8614
1679
89
8332
1920
108
7541
1048
22
663
702
4085
100
9321
1119
1202
5144
2008
8094
644
4054
1647
7262
EAST OTTER TAIL TEL
ROGGEN TEL COOP CO
QWEST CORPORATION-WA
GARDONVILLE COOP TEL
OTELCO TELEPHONE LLC
CENTURYTEL CHESTER
LEAF RIV VL Y TEL CO
MARITIME TEL LTD
SW BELL OP SVCS - KS
DELTACOM
HRTLD & ST ALBNS TEL
KY ALLTEL LONDON
BELMONT TEL CO
FRONTIER NAVAJO COMM
SOUTHWESTERN BELL·KS
XO FLORIDA, INC.
LORETEL SYSTEMS INC
WIGHTMAN TEL LTD.
SANTA ROSA TEL COOP
CENTURYTEL MO B-H
SULLY TEL ASSOC
ISLAND TEL
ALTA MUNICIPAL UT-IA
LEWIS RIVER TEL CO
VERIZON SOUTH VA
PORT BYRON TEL CO
HINTON TEL CO
GULF TELEPHONE CO
CHICKASAW TEL CO
BAYLAND COMM INC.
STOCKHOLM-STRANDBURG
DEPOSIT TEL CO INC
GLOBE TELECOMM INC
MILLER TEL CO INC
NICHOLVILLE TEL CO
XO UTAH, INC.
MCNABB TEL CO
SACO RIV TEL& TEL CO
VAUGHNSVILLE TEL CO
CENTURYTEL OF MI
FLORIDA DIGITAL NTWK
FRONTIER COM. OF NY
AMERITECH OHIO
CASEY MUTUAL TEL CO
HOSPERS TEL EXCH INC
QWEST CORPORATION-NO
MEDICINE PARK TEL CO
CORP CTY THUNDER BAY
NOVA TEL CO
CONVERSENT COMM - RI
CHEYENNE RIVER SIOX
XO CALIFORNIA, INC.
20
2017
8211
2231
1968
9323
125
1595
809
630
1700
1510
2140
1536
386
8958
8278
9147
183
962
1689
317
3065
156
2268
1246
5566
4156
4051
1454
1515
4323
2117
1367
1248
5183
4852
1151
3057
681
9208
4052
294
1686
3410
7193
753
1576
1217
387
456
8090
PINE TREE TEL&TEL CO
PINE TELEPHONE CO
NEXICOM TELECOMM
PROJECT MUTUAL TEL
BEGGS TELEPHONE CO
AMERITECH MICHIGAN
STATE TEL CO
UNITED TELCO WEST
COMM CORP OF SO IN
CENTURYTEL OF OH
CONTEL OF KS INC -AR
WOODSTOCK TEL CO
CENTURYTEL SANMARCOS
CURTIS TELEPHONE CO
STANDARD TEL CO
XO TEXAS, INC.
LOST NAT-ELWOOD TEL
SO NEW ENGLAND TEL
MAHANOY & MAHANTANGO
UNION TELCO - WI
W RIVER COOPERATIVE
ROANOKE TEL CO INC
MIDCONTINENT COMM NO
CTZNS TEL OF KECKSBG
WEST NM TEL CO INC
MINERVA VLL Y TEL CO
KASSON-MANTORVL TEL
TEKSTAR COMM INC.
CONVERSENT COMM LLC
PINE ISLAND TEL CO
ZUMBROTA TEL CO
VERIZON NW-OR
CENTURYTEL PORT ARA
FRONTIER CM MN
MONTEZUMA MUT TEL CO
BELLSOUTH TELECOM-LA
CORECOMM - OH
SPECTRA COMM GROUP
MANNING MUNPL COMM
VERIZON NORTH-MI
VERIZON PENNSYLVANIA
CONVERSENT COMM - MA
GTC, INC. AL
VIVIAN TELEPHONE CO
RT COMMUNICATIONS
COX FLORIDA TELCOM
CCRTC
NE NEBRASKA TEL CO
KEYSTONE FARMS COOP
FRONTIER COMM. OF GA
GEORGETOWN TEL CO
NEW BRUNSWICK TEL
5170
742
9786
1141
5162
560
147B
677
2274
851
1610
4046
440
1604
1301
439
963
2116
2287
1958
226
5105
243
4773
, 915
1186
1934
3321
1086
1308
2093
78
1389
CX92
1195
5103
431
2083
583
1101
924
825
1'023
382
2227
406
249
753A
9919
112
516
1121
PACIFIC BEll - CA
BLOOMINGDALE HM TEL
CENTURYTEl MO (SO)
CORN BELT TEL CO
OWEST CORPORATION-ID
CONVERSENT COMM NJ
CONVERSENT COMMS PA
ISLAND TEL CO
CENTURYTEl SW - NM
BONDUEL TEL CO
DAKOTA CTl TELECOM
SANTA ROSA TElE COOP
CENTURYTEl EAST lA
BEK COMM COOPERATIVE
SOUTHWEST TEL EXCH
CENTURYTEl RINGGOLD
UTElCOINC
NORTEX COMMUNICATION
UBTA-UBET COMM. INC.
ATX TElECOMM SVCS
NTElOS TELEPHONE INC
OWEST CORPORATION-NM
PEMBROKE TEL COOP
XO MARYLAND, llC
MOSINEE TEL CO
VERIZON NORTH INC.
ORCHARD FARM TEL CO
HOlliS TELEPHONE CO
TONICA TEL CO
TEMPLETON TEL CO
INDUSTRY TEL CO
CHAUTAUQUA-ERIE TEL
FARMERS MUT TELCO MN
COX TULSA TElCOM
GRISWOLD COOP TEL CO
OWEST CORPORATION-ID
CENTURYTEl OF NE lA
GUADALUPE VAllEY TEL
WEST TENNESSEE TEL
ATKINS TEL CO INC
CENTURYTEl MW-KENDAl
SUNMAN TEL CO INC
GRIDLEY TEL CO
RINGGOLD TEL CO
MUD lAKE TEL COOP
FOOTHillS RURAL TEL
ROANOKE & BOTETOURT
HAYNEVl FIBER-Al
BUllSEYE TELECOM
ONTARIO TEL CO
CHESTER TEL CO
CENTER JCT TEL CO
1150
585A
872
2749
584
658
1163
2065
5061
1017
3032
1482
453
8215
3332
2032
870
1597
2213
2302
1374
2243
1365
1213
1157
1691
2020
678
196
1802
4601
8085
1727
2447
1058
201
2291
689
336
5111
4419
694
1526
2322
9533
209
2262
1152
4335
7172
847B
277
DIXON TEL COMPANY
ADVENT TEL - MI CLEC
CUBA CTY TEL EX CO I
XO MISSISSIPPI, INC.
YORKVILLE TEL COOP
SYCAMORE TEL CO
VALOR TELECOMM TX #1
CUMBY TEL COOP INC
CINCINNATI BELL - KY
GLASFORD TEL CO
BEAR LAKE COMM INC
SHERBURNE CT RUR TEL
ALLTEL MISSISSIPPI
HURON TELECOMM CO OP
VERMONT TEL CO INC
VALLIANT TEL CO
FRONTIER RHINELANDER
WAUNETA TELEPHONE CO
ATC COMMUNICATIONS
VERIZON CALIFORNIA
ARROWHEAD COMM CORP
TELUS COMM QUEBEC
CALLAWAY TEL EXCHANG
JORDAN SOLDIER VAL
ELLSWORTH COOP TEL A
ALLTEL ARKANSAS
POTTAWATOMIE TEL CO
BLANCHARD TEL ASSOC
PALMERTON TEL CO
COX KANSAS TELECOM
COMM PLUS, INC.-WV
NEWTEL CO
CENTURYTEL OF SO AK
TOLEDO TEL CO INC
MONTROSE MUT TEL CO
VERIZON NORTH PA .
DUBOIS TEL EXCH INC
CENTURYTEL UPPER MI
ALLTEL FLORIDA INC
VERIZON MAINE- ME
VERIZON CALIF-AZ
FARMERS MUT CHAP TEL
CAMBRIDGE TELCO
HORNITOS TEL CO
SOUTHWESTERN BELL
UNITED TEL CO OF PA
E N M R TEL COOP INC
DUMONT TELEPHONE CO
VERIZON SOUTH SC
ELECTRIC LIGHTWVE OR
TIM RON ENTERPRISES
WEST SIDE TEL CO
4124
1419
4774
609
4464
2018
480
2208
461
1112
1113
1166
371
8086
1914
1391
5145
7002
587A
1509
830
750
4331
1236
1214
973
1280
176
1447
8220 .
47
2404
306
215A
2170
5215
175
581
XO DELAWARE, INC.
LISMORE COOP TEL CO
XO MISSOURI, INC.
DOYLESTOWN TEL CO
FRONTIER COMM SO AL
PIONEER TEL COOP INC
WEST PLAINS TELECOMM
CENTURYTEL OF CO
NOXAPATER TEL CO INC
BREDA TEL CORP
BROOKLYN MUTTELCO
FARMERS & MERCH MUT
INTERSTATE TEL CO
TELUS COMM BC
MARK TWAIN RURAL TEL
FELTON TEL EXCH INC
QWEST CORPORATION-SD
CTC EXCHANGE - CLEC
MO VALLEY COMMS
WOLVERTON TEL ND
TRI-COUNTY TEL CO
FRONTIER CM IN
VERIZON SOUTH-AL
UBET TELCOM, INC.
KALONA COOP TEL CO
WITTENBERG TEL CO
RINGSTED TEL CO
ALLTEL PENNSYLVANIA
NORTH DAKOTA TEL CO
LANSDOWNE RURAL TEL
MERRIMACK CNTY TELCO
ASOTIN TEL CO
FRONTIER CM AL LLC
COX NV TELCOM
XIT RURAL TEL CO-OP
SOUTHWESTERN BELL·OK
IRONTON TEL CO
UNITED TEL CO INC
8232
1066
1275
1238
2147
8244
1189
2131
1255
1960
3017
1241
1137
2199
1356
1131
441
790
8212
1433
1174
1271
64
877
2023
1125
5109
4207
2006
4451
4536
4125
618
8377
469
2242
8606
5090
7484
1568
3064
299
9102
4630
562
528
2378
2057
1134
2134
1681
107
ROXBOROUGH TELCO INC
ONEIDA TEL EXCHANGE
PRAIRIEBURG TEL CO
MARTELLE COOP TEL A
SUGAR LAND TEL CO
WESTPORT TEL CO LTD.
RIVER VL Y TEL COOP
POKA LAMBRO TEL COOP
CRC COMM OF MAINE-ME
ATX TELECOMM SVCS-VA
ALASKA TEL CO
MECHANICSVILLE TELCO
COON VL Y COOP TEL A
PLAINS COOP TEL ASSN
BENTON COOP TEL CO
CITIZENS TELECOM ND
STAR TELEPHONE CO
MONON TEL CO INC
GOSFIELD NO COMM
MID-STATE TEL CO
FARMERS MUTUAL TEL
PANORA COMM. COOP.
SHOREHAM TEL CO
CENTURYTEL FRWT BRDN
SHIDLER TEL CO
CENTRAL SCOTT TEL
DSCI CORPORATION
NORTHWEST RURAL ELEC
MCLOUD TEL CO
FRONTIER NAVAJO
XO MASSACHUSETTS
XO MICHIGAN, INC.
GERMANTOWN INDEP TEL
CALL-NET COMM. INC.
BARNARDSVILLE TEL CO
INTERBEL TEL COOP
OTTER TAIL TELCOM
MICHIGAN BELL - MI
NEWCO
ALLTEL NEBRASKA
MIDCONTINENT COMM.
HAYNEVILLE TEL CO
VERIZON NEW ENGLAND
CHICKASAW TELECOMM
DEKALB TEL COOP
HORRY TEL COOP INC
TRANS-CASCADES TELCO
COLEMAN COUNTY TEL
COLO TELEPHONE CO
RIVIERA TEL CO INC
DICKEY RURAL COMM
NEWPORT TEL CO INC
392
711
1412
1061
2193
4607
5216
2104
362
1273
1229
1860
254
62
4123
324
1282
161
1324
2397
1239
968
1678
1260
4959
1305
497
1307
1630
1266
130A
1207
1817
640
1245
282
308
4438
5410
4420
1227
1206
692
1375
9742
4313
2373
2289
1559
8960
7513
1812
WAVERLY HALL TEL LLC
MIDWAY TEL CO - MI
KASSON & MANTORVILLE
FRONTIER CM MTPULSKI
NUCLA-NATURITA TEL
ESSEX TELCOM, INC.
SOUTHWESTERN BELL-TX
LAKE LIVINGSTON TEL
FRONTIER CM FAIRMNT
PEOPLES TELEPHONE CO
LOST NATION-ELWD TEL
ALMA TELEPHONE CO
CENTRAL TEL OF VA
PERKINSVILLE SVC COR
XO NEW JERSEY, INC.
VALLEY TELEPHONE CO
ROCKWELL COOP TEL
COMMONWEALTH TEL CO
VILLISCA FARMERS TEL
SCIO MUTUAL TEL CO
MASSENA TEL CO
WAUNAKEE TEL CO
TURTLE MTN COMM
NORTHWEST IA TEL CO
WARWICK VLY TEL NJ
STRATFORD MUTUAL TEL
PIEDMONT TEL MEM CO
SUPERIOR TEL COOP
POLAR COM MUTUAL AID
ORAN MUTUAL TEL CO
MAPLETON COM UT - IA
CONTEL IA DBA GTE IA
PIONEER TEL ASSN INC
TSC COMM, INC. - OH
MINBURN TEL CO
BLOUNTSVILLE TEL CO
NEW HOPE TEL COOP
CENTURYTEL OF GEM-NV
DSCI CORPORATION-MA
VERIZON CALIF-CA
WESTELCOM NTWK - NY
IAMO TEL CO IA
DRENTHE TEL CO
HICKORYTECH - MN
NEVADA BELL
VERIZON MIDWEST-MO
GERVAIS TEL CO
CHUGWATER TEL CO
HENDERSON TEL CO
HTC COMM INC
CTSI, INC. - PA
UNITED TELCO MO - KS
Attachment 14:
Organizational Chart
[
I
Stacey Leavell
Project Manager
H
H
H
H
'--1
L
I
I
_eom
Project Engineering
Chris Price
ProdIJet Deli\lery
Do,,-,,,
I
James Le8eouf
DOC Product Engineer
J
John O'Keefe
VICe President, Western Region
I
I
J
Arizona DOC Accourt Manager
Kevin Collins
DOC Specialist
J
J
ArizonaOOC
t
r
I
-{
CorreetionaI Billing 5efviees
-{
""",Loo
Billing Operations
--I
Commission Integrity
caglaDarveaw:
John Jacoby
Regional Service Manager
J
-{
J
-{
Installation Coordinator
J
-{
Sales Support Manager
J
--I
--I
Clay Julius
project Management
I
-{
Tony Ross
Director, IT Operations
I
-!
Charlie Mann
-,QA&Testing
I
DavidScctt
Minnie Walker
-{
Project Manager
J
-!
Manager. Database ApprICa\ionS
-{
Wayne Bradley
Tmnsmon Planning
I
'--1
MacI< KhorJami
Manager, DaIabase Applications
-!
Manager. Sentil'lellSecurity
Helen McCoy
Greg Newman
Rick Moody
-!
Ed Roberts
Ongoing Training
I
--I
Manager, Customer Satisfaction
Stefarie Prichard
J
I -{
I -!
I H
y
I
I
Alice Clements
Senior Director. SelVice Operallons
David Beeley
Field SaMce Technician
_Day
Field Service Technician
Susan Gastelum
SIte Adminislralor
MarryWhitney
Site Administrator
Mark Degerstom
SIte Administrator
-""""
Site Administrator
Mike Boutin
Field Operations
Senior Director,
BanyBrinker
Director, Field Operations Wesl
David Oorsetl
System ConfigUfation
H
J H
I H
J H
I -!
J
I
David Lang
Director, Tech Support
Debbie cates
Director, Customer 5efviee
PatriclcDover
Customer Educatiol'l
Tammie Carpenter
Manager, Tech Support
M~chel1
McMahon
Manager, Tech Support
J
I
I
J
I
J
-{
I
H~Manager, Central
Marlon Miller
io~
Service Administratio
I '--1
J
TonyTailiac
Manager, Tech Support
J
Kurt Kintzle
Manager, Telecom Services
t
Attachment 15:
Dunn and Bradstreet
THIS REPORT MAY NOT BE REPRODUCED IN WHOLE OR IN PART IN ANY MANNER WHATSOEVER
O&B O-U-N-S®: 96-572-7498
EVERCOM SYSTEMS, INC
14651 DALLAS PKWY STE 600
DALLAS, TX 75240
AND BRANCH(ES) OR DIVISION(S)
TEL: 972 277-0300
©2001 D&B
Date Created: April 7, 2006
Primary SIC:
Founded:
Current Ownership:
Sales:
Net Worth:
D&B Rating
History:
Financing:
4813 (TELEPHONE
COMMUNICATIONS)
1997
2005
UN
UN
Clear
Secured
Chief Executive Officer: RICHARD FALCONE
Thank you for ordering D&B BusinesScope, our new service that lets you see how you compare to other companies in
your line of business. We can help you improve your business' profitability by comparing your business to other
companies in the same primary line of business and of similar size located in your geographic region. This comparison
also allows you to pinpoint areas that may need attention and lets you know how your suppliers, vendors, and customers
see your company.
This is the final Quarterly Update to your company's BusinesScope.
Please call our Customer Service Center at 1-800-234-3867 if you have any questions.
Complete financial information on Evercom Systems, Inc was not available as of APR 07, 2006.However, an analysis of
the typical company in this line of business,approximately the same size and located in the same geographic area, is
presented on the following pages in the form of a model statement and industry norms developed from D&B's database.
Model statements are created by D&B using financial statements of businesses in the same primary line of business, in the
same geographic location and with approximately the same asset size, and represent the typical financial position of a
business in this industry.
Industry norms provide a clear picture of an industry's financial performance over a three year period in a spreadsheet
format. Income statement items are presented as a percentage of net sales, while the balance sheet items are presented
as a percentage of total assets or capitalization.
For a detailed explanation ofthe calculation of model statements and industry norms, see .Appendix.
This report is being provided for the exclusive use of the company on which it has been prepared. It may not be provided 10 anyone for any purpose whatsoever. If any of the Information is Incomplete or
inac<;urate, please contact D&B at 1 800-234-3867.
THIS REPORT MAY NOT BE REPRODUCED IN WHOLE OR IN PART IN ANY MANNER WHATSOEVER
©2001 D&B
The following Model Statement and industry norms represent the typical business in the primary business of Telephone
communications (SIC 4813).
The Standard Industrial Classification (SIC) is a four-digit code used to classify all industries in the United States. This
classification allows comparisons to be made between companies with similar operations.
Industry Norms (116 Firms)
Model Statement
I
SIC 4813
2004
Income Statement
365,000
Net Sales
-
Gross Profit
-
Net Profit After Tax
I
Your
Stm!.
-
-
I
2004
Ind%
100.0
49.0
4.0
-
-
10.1
10.7
6,242
.47,158
197,648
-
276,707
219,146
693,500
35,369
-
Dividends/Withdrawals
Working Capital
-
-
I
2003
2002
I
Ind%
Ind%
100.0
40.3
3.4
100.0
45.6
3.4
-
-
Balance Sheet
70,044
74,205
Cash
Accounts Receivable
-
Notes Receivable
Inventory
Other Gurrent
Total Current
Fixed Assets
Other Non-Current
Total Assets
A9CQunts PayabJi3
Bank Loans
Notes Payable
Other CUfrent
Total Currant
Other Long Term
Deferred Credits
Net Worth
Total LiabllltylWorth
-
2,081
106,799
144,248
307,221
12,483
229,549
693,500
0.9
6.8
28.5
13.8
13.4
0.3
0.9
6.2
34.6
1.1
5.2
28.3
-
39.9
31.6
100.0
35.6
29.8
100.0
45.0
26.7
100.0
-
5.1
8.1
6.3
-
0.3
15.4
20.8
0.6
19.2
27.9
44.3
1.8
33.1
100.0
44.4
1.1
26.6
100.0
-
-
-
-
-
9.4
12.6
...
-
-
0.2
18.2
24.7
.
49.2
0.9
25.2
100.0
..
Financial information has not been submitted by your business as of APR 07,2006.
A complete analysis of your business as it compares to your business peers is precluded until financial
information is obtained.
If you wish to include your financial information in your D&B report, we will send you
a new BusinesScope report free of charge.
Send your financial statement to D&B BusinesScope, 899 Eaton Ave., Bethlehem, PA 18025
2
This report is baing provided for the exclusive use of the company on which it has been prepared. It may not be prov'lded to anyone for any purpose whatsoever. If any of the Information Is incomplete or
inaccurate, please conlacl D&B al 1 800·234·3867.
THIS REPORT MAY NOT BE REPRODUCED IN WHOLE OR IN PART IN ANY MANNER WHATSOEVER
©2001 D&B
or call 1-800-234-3867. THIS OFFER IS VALID FOR 30 DAYS FROM THE DATE OF INVOICE.
3
This report Is being provided for the exclusive use of the company on which 1\ has been prepared. It may nol be provided to anyone for any purpose whatsoever. If any of the Informallon is incomplete or
Inaccurate, please contact D&B al1 800·234·3867.
ET:,1
(!![~I
O«11fe with Canfldetlc,"
THIS REPORT MAY NOT BE REPRODUCED IN WHOLE OR IN PART IN ANY MANNER WHATSOEVER
©2001 D&B
Ratios relate financial components to one another, and aid in the appraisal, analysis and comparison of financial data from
year to year. They evaluate this company's strengths and weaknesses, operating results, and growth prospects, and
compare them to industry norms. On the following pages, you will see 14 key business ratios divided into three main
categories:
1) Profitability
2) Solvency
3) Efficiency
Profitability Ratios:
For Ratio Calculations and description of
Industry Quartiles, see Appendix.
Used to evaluate management's ability to control expenses and to earn
resources committed to the business.
'8
return on
Return on Assets (%). Matches the net profits
with the assets available to earn a return.
10.0
<> 7.6
<>8
oii>- 4.4
,~%}
<> 5.9
5.5
4.4
~{}> 2.5
% 1.0
•
-1.9
-3.5
•
·4.8
.-6.1
-8.0
2004
... -
2002
2003
0
••
"---j
This Co.
I
- Industry Upper
- Industry Median
- Industry Lower
The number of firms are compiled and based on regional data. The region for your company is SOUTH.
2004 Industry Quartiles
(32 firms)
Ratios
Profitability (%)
%Chg
This Co. Prior Yr
%Chg
U1'2l" Median Lower
Prior Yr
Upper
16.7
5.5
-4.7
8.0
4.4
-6.1
19.6
11.2
-10.8
--
14.2
8.5
-4.6
--
Return on Assets
..
7.6
4.4
-1.9
--
Return on NW
..
..
..
---
·0.2
..
--
o
o
o
o
o
17.8
9.9
Median Lower
This Co.
..
Return on Sales
2002 Industry Quartiles
(45 firms)
2003 Industry Quartlles
(39 firms)
This Co.
----
Upper Median
Lower
13.1
2.3
-7.6
5.9
2.5
-4.8
17.7
7.8
-7.4
The median return on sales ratio for the industry was 8.5% in 2004 and improved from 2002 to 2004.
The median return on assets ratio for the industry was 4.4% in 2004 and improved from 2002 to 2004.
The median return on net worth ratio for the industry was 9.9% in 2004 and improved from 2002 to 2004.
Gross margins for the industry increased from 2002 to 2004.
Approximately 25% of the companies in this industry group recorded losses in 2002 , 2003 and 2004.
4
This report is being provided for the exclusive use of the company on which it has been prepared. It may nol be provided 10 anyone for any purpose whatsoever. If any of the information Is Incomplete or
inaccurate, please contact D&B at 1 800-234-3867.
THIS REPORT MAY NOT BE REPRODUCED IN WHOLE OR IN PART IN ANY MANNER WHATSOEVER
Solvency Ratios:
© 2001 D&B
Used to measure the financial soundness of a business and how well the company can satisfy
its obligations.
1.6
250.0
.217
.213.8
.,96.2
187.5
.~~
'.tV
,-f;? 129.3
% 125.0
<> 63.6
62.5
173.2
T
i
143.5
<> 1.4
<> 1.3
1.2
,~ 1
<) 1
m 0.8
<> 61
.0.8
e
s
<> 84.3
<> 1.3
<> 0.7
.0.6
.0.5
0.4
0.0
0.0
2004
- ----
2003
2002
<>
.,
This Co.
+
2003
2004
2002
.
<>
- Industry Upper
- Induslry Median
- Industry Lower
..• 1
Total Liabilities to NW (%). Total debt to equity ratio is a
broad measure of solvency.
This Co.
•
- Industry Upper
- Industry Median
- Industry Lower
Quick Ratio (Times). Quick Ratio measures short-term
debt-paying ability.
The number of firms are compiled and based on regional data. The region for your company is SOUTH.
2004 Industry Quartiles
(32 firms)
Ratios
2003 Industry Quartiles
(39 firms)
%Chg
Solvency (%)
Upper Median Lower
This Co,
Prior Yr
--
1.3
1.0
0.6
Current Ratio (Tms)
---
----
2.0
1.3
19.3
45.1
Quick Ratio (Tms)
Curr Liab to NW
--
Curr Liab to Invt
--
Tolal Uab to NW
--
Fixed Assets to NW
--
o
o
o
o
o
---
2002 Industry Quartiles
(45 firms)
% Chg
This Co. Prior Yr Upper Median Lower
0.8
1.0
-- 1.4
0.9
---
69.3
568.7
999.9 999.9
63.6
26.4
This Co. Upper Median
--
Lower
1.3
0.7
0.5
0.8
--
2.0
1.2
0.9
1.5
--
--
16.8
47.9
78.3
---
1.0
22.6
44.2
99.5
---
-- 775.1
999.9 999.9
--
646.0
999.9
999.9
129.3 217.0
--
61.0
143.5 196.2
173.2
213.8
102.0 135.8
--
--
29.7
72.6 131.1
---
84.3
85.6
132.3
213.3
In 2004 , the typical company in this industry supported its operations primarily with external funding, as
noted by total liabilities representing 66.9% of capitalization.
The industry's median ratio of total debt to net worth decreased to 129.3% in 2004.
The industry's median current ratio was 1.3 times in 2004 , which indicated that each dollar of average current
liabilities was supported by $ 1.30 in current assets.
The industry's median current ratio increased from 2002 to 2004.
Investment in fixed assets as a percentage of net worth decreased from 2002 to 2004.
5
This report is being provided for the exclusive use of the company on which II has been prepared. It mey not be provided to anyone for any purpose whatsoever. If any of the Informetlon is incomplete or
Inaccurate, please contact D&B at 1 800-234-3867.
...' ..'"
~--
i~l.,~
•. ,:j
THIS REPORT MAY NOT BE REPRODUCED IN WHOLE OR IN PART IN ANY MANNER WHATSOEVER
Used to measure how well a firm manages and controls its assets and how effectively it utilizes
those resources to generate sales.
Efficiency Ratios:
180.0
80.0
<> 164.4
+ 72.1
60.0
+51.1
a 40.0
¢
"v 49.3
.;) 50.4
T
i
<> 31.8
<> 33.3
m 90.0
e
s
41.7
y
<> 27
<> 141.5
135.0
+ 58.3
D
s
©2001 D&B
<> 90.3
'0.~ 50.5
45.0
20.0
fj, 62.8
+ 51.3
o$.}
+33
0.0
57.1
+ 22.9
0.0
2004
2003
•"
This Co.
2004
2002
<)
• Industry Upper
• Industry Median
- Industry Lower
2002
2003
<)
_J
Collection Period (Days). Collection Period is a key
measure of accounts receivable quality.
$
This Co.
•
• Industry Upper
• Industry Median
• Industry Lower
Inventory Turnover (Times). Inventory
measures how quickly inventory is sold.
Turnover
The number of firms are compiled and based on regional data. The region for your company is SOUTH.
2004 Industry Quartiles
(32 firms)
Ratios
2003 Industry Quartiles
(39 firms)
%Chg
Efficiency*
This Co. Prior Yr Upper Median Lower
Collection Period
--
Inventory Turnover
-
Assets to Sales
--
----
Sales to NWC
---
---
Accts Pay to Sales
27.0
41.7
51.1
164.4
50.5
33.0
83.5
190.0
285.8
12.9
8.6
4.9
4.2
5.4
8.8
%Chg
This Co. Prior Yr Upper Median
------
-----
--
2002 Industry Quartiles
(45 firms)
Lower
Upper
Median
33.3
50.4
72.1
90.3
57.1
22.9
-.
101.4
191.4
279.5
This Co.
31.8
49.3
58.3
141.5
62.8
51.3
---
64.3
144.4
234.4
Lower
14.3
6.0
4.0
--
27.1
7.5
5.0
4.7
7.1
14.2
--
6.2
8.8
14.3
(* Collection period is measured in Days; Inventory Turnover and Sales to NWC in Times; Assets to Sales and Accts
Payable to Sales in %)
o
o
o
o
The industry's median collection period was 41.7 days in 2004 and shortened from 2002 to 2004.
The industry's median inventory turnover ratio was 50.5 times in 2004 and decreased from 2002 to 2004.
The industry's median accounts payable to sales ratio improved from 2002 to 2004.
The industry's median assets to sales ratio held steady from 2002 to 2004 , suggesting a stable use of
assets.
6
This report is being provIded for the exclusive use of the company on which It has been prepared. [I
Inaccurate, please contact 0&8 at1 800·234·3867.
may not be provided to enyone for any purpose whatsoever. If any of the information is Incomplete or
THIS REPORT MAY NOT BE REPRODUCED IN WHOLE OR IN PART IN ANY MANNER WHATSOEVER
©2001 D&B
PAYDEX Score: 76 [6days slow]
Industry Median: 77 [5days slow]
'12 month payment trend has
held steady.'
'Industry payment trend held
steady.'
Evercom Systems, Inc's Paydex Score (a numerical indicator of payment
performance based upon payment experiences in D&B file) was 76 as of April 07,
2006, which corresponds to average payments of 6 days slow. This score was
near the industry median of 77. The company's payment record held steady during
the 12 months ended April 2006.
There were 86. experiences reported to D&B during the most recent 12 months ,
with 59 experiences reported to D&B during the last quarter ended April. Total
high credits currently in D&B file is $2,205,950. The highest credit is $500,000, with
an average high credit of $25,650. Of all payment experiences reported to D&B
over the past year, 86% were paid promptly, while 14% were paid within 30 days of
terms. 0% of the experiences were paid in excess of 30 days beyond terms.
Payment experiences reflect how bills are met in relation to the terms granted. In
some instances, payment beyond terms can be the result of disputes over
merchandise, skipped invoices, etc .
••••••••••••••••••• % of Dollar Amounts ••••••••••• __ .--EXP
In D&B File
12 Mas Ending 03/06
#
86
Dollar
AnticSlow
Slow
Slow
Amount
Prompt
1-30
31-60
61-90
$
%
%
%
%
$2,205,950
14
86
0
0
Detailed Summary of this Firm's Payment Habits
Slow
91+
%
0
7
This report is being provided for Ihe exclusive use of Ihe company on which il has been prepared. It may not be provided to anyone for any purpose whatsoever. If any of the Information is incomplete or
Inaccurate, please conlac! D&B al1 800-234-3867.
Oeti<k wlthCorll1dllll~C
THIS REPORT MAY NOT BE REPRODUCED IN WHOLE OR IN PART IN ANY MANNER WHATSOEVER
90.0
P 78.8
y
r<.u--I
0 67 .5
I
E
i
A
X 56.3
45.0
I
¢ 80
~ 80
2 80
. ~J7."""""1
·. · . . . · .... l
{:,'>
77
~
i
"
..
. Xli . 7.P......
j
I
+ 64
!!
I
!
I
i
:
I
4QTR 2005
3QTR 2005
0
C::~~:::~~ :::'~~~_-J
This Co.
I
I
!
I
1QTR 2006
+63
i
:
I
i
!
+ 64
•"
- Industry Upper
- Industry Median
. Industry Lower
©2001 D&B
PAYDEX 76
***KEY***
PAYDEX
PAYMENT
Anticipate
100
90
Discount
80
Prompt
70
Slow to 15
50
Slow to 30
40
Slow to 60
30
Slow to 90
20
Slow to 120
UN
Unavailable
The number of firms are compiled and based on regional data. The region for your company is SOUTH .
PAYDEX Score Analysis. The PAYDEX system analyzes the payments
in our file for a given business and converts that record into a numerical
score. PAYDEX scores are updated daily and are based on as many as
875 trade experiences for a single business. The PAYDEX is tracked
over a full 2-year period along with Industry Norm scores for comparison
and trend evaluation.
Payment Profile
Average High Credit:
Total High Credit:
$25,650
$500,000
Prior Year PAYDEX:
75
The above chart compares the past year's PAYDEX Scores for
Evercom Systems, Inc to the industry norms.
Every year over 6,000 companies submit computer tapes of their accounts receivable experiences
to D&B. This provides a flow of payment experiences showing how companies pay their bills.
Additionally, direct payment reference checking is employed . The combination of these efforts
results in over 270 million payment experiences flowing into the D&B information base on an
annual basis.
To assure that your business' payment habits are more fully represented, you can provide D&B
with names of additional suppliers and vendors by calling our Customer Service Center at 1-800234-3867 .
8
This report Is being provided for the exclusive use of the company on which It has been prepared. It may not be provided to anyone for any purpose whatsoever. If any of the information is incomplete or
inaccurate, please contact D&B at 1 800·234·3867.
Oo:ddcwlth 'onfld~n~c:-
THIS REPORT MAY NOT BE REPRODUCED IN WHOLE OR IN PART IN ANY MANNER WHATSOEVER
©2001 D&B
Other Special Events
02/27/2006 A Rating change has occurred on this company.
9
This raport is being provided for the exclusive use of the company on which It has been prepared. It may not be provided to anyone for any purpose whatsoever. If any of the information Is Incomplete or
Inaccurate, please contact D&B all 800-234-3867.
THIS REPORT MAY NOT BE REPRODUCED IN WHOLE OR IN PART IN ANY MANNER WHATSOEVER
© 2001 D&B
Model Statements (on non-financial cases only): Are created from averages of financial statements D&B has received
from other companies in this line of business and reflect typical income statement and balance sheet items from this
industry.
Industry Norms: Lists each income statement item as a percentage of total sales and each balance sheet item as a
percentage of total assets or total capitalization (liabilities and net worth). These are derived from averages calculated from
statements D&B has received from other companies in this industry group.
Ratio Norms: The 14 key business ratios are used by lenders and analysts to evaluate a company's strengths and
weaknesses. Each of the 14 key ratios is calculated for every firm in this industry group that has submitted a financial
statement to D&B. A series of individual ratio results is arranged from the best result to the worst result, and the figure that
falls in the middle of the group is designated as the median or midpoint for that ratio (see chart below).
(U)
Best
Result
Upper
Quartile
(M)
(L)
I
I
Median
Lower
Quartile
Worst
Result
The figure halfway between the median and the best result becomes the upper quartile result. The figure halfway between
the median and worst result becomes the lower quartile result. The upper, median and lower quartile results will be the
three figures presented in the ratio norms.
Geographical Breakdowns:
Northeast
Connecticut
Delaware
District of Columbia
Maine
Maryland
Massachusetts
New Hampshire
New Jersey
New York
Pennsylvania
Rhode Island
Vermont
Central
Illinois
Indiana
Iowa
Kansas
Michigan
Minnesota
Missouri
Nebraska
North Dakota
Ohio
South Dakota
Wisconsin
South
Alabama
Arkansas
Florida
Georgia
Kentucky
Louisiana
Mississippi
North Carolina
Oklahoma
South Carolina
Tennessee
Texas
Virginia
West Virginia
Puerto Rico
West
Alaska
Arizona
California
Colorado
Hawaii
Idaho
Montana
Nevada
New Mexico
Oregon
Utah
Washington
Wyoming
This report is being provided for the exclusive use of the company on which it has bean prepared, It may not be provided to anyone for any purpose whatsoever. If any of the Informalion Is Incomplete or
inaccurate, please conlacl D&B at 1 800-234-3867.
THIS REPORT MAY NOT BE REPRODUCED IN WHOLE OR IN PART IN ANY MANNER WHATSOEVER
©2001 D&B
Solvency Ratios
Cash + Accounts Receivable
Total Current Liabilities
Shows the dollars of liquid assets (convertible into cash within 30 days) available to cover each dollar of current debt.
Total Current Assets
=
Current Ratio
Total Current Liabilities
Measures the margin of safety present to cover any possible reducllon of current assets.
Current Liabilities
Total Current Liabilities
=
to Net Worth
Net Worth
Contrasts the amounts due credilors within a year with the funds permanently invested by owners. The smaller the net worth and the
larger the liabilities, the greater the risk.
Current Liabilities
Total Current Liabilities
=
to Inventory
Inventory
Tells you how much a firm relies on funds from disposal of unsold inventories to meet debt.
Total Liabilities
Total Liabilities
= Net Worth
to Net Worth
Compares the company's total indebtedness to the venture capital invested by the owners. High debt levels can indicate greater risk.
Fixed Assets
=
Fixed Assets
to Net Worth
Net Worth
Reflects the portion of net worth that consists of fixed assets. Generally, a smaller ratio is desired.
Quick Ratio
=
Efficiency Ratios
Accounts Receivable
X365
Sales
Reflects the average number of days it takes to collect receivables.
Sales
Inventory Turnover
= Inventory
Determines the rate at which merchandise is being moved and the effect of the flow on funds into a business.
Total Assets
Assets to Sales
= Sales
This rate lies in sales and the total investment in assets that is used to generate those sales.
Sales to Net
Sales
Working Capital
= ~N"'et"'W:;';-o-:;rk"in:-g:-;O;C-a:-pic.-ta-;-l(Net Working Capital = Current Assets - Current liabilities)
Measures the efficiency of management to use its short-term assets and liabilities to generate revenues.
Accounts Payable
=
Accounts Payable
to Sales
Sales
Measures the extent to which the supplier's money is being used to generate sales. When this ratio is multiplied by 365 days, it
reflects the average number of days it takes the company to repay its suppliers.
Collection Period
=
Profitability Ratios
Return on Sales
= Net Profit After Taxes
(Profit Margin)
Sales
Reveals profits earned per dollar of sales and measures the efficiency of the operation.
Net Profit After Taxes
Returns on Assets
=
Total Assets
This is the key indicator of profitability for a firm. It matches net profits with the assets available to earn a return.
Net Profit After Taxes
Return on Net Worth
=
(Return on Equity)
Net Worth
Analyzes the ability of the firm's management to realize an adequate return on the capital invested by the owners of the firm.
ii
This report is being provided for the exclusive use of the company on which it has been prepared. It may not be provided to anyone for any purpose whatsoever.
inaccurate, please contact D&B al1 800-234-3867.
If any of the Information is incomplete or
Attachment 16:
Financials
10-Q I qlformlOq.htm 2006 FORM 10-Q FOR QI
SECURITIES AND EXCHANGE COMMISSION
Washington, DC 20549
FORM 10-Q
[X 1Quarterly report pursuant to sections 13 or 15(d) of the Securities Exchange Act of 1934
For the quarterly period ended March 31, 2006
Or
[1 Transition report pursuant to section 13 or 15(d) ofthe Securities Exchange Act of 1934 For The Transition
Period From
to
Commission File Number 333-124962
SECURUS TECHNOLOGIES, INC.
(Exact name of registrant as specified in its charter)
Delaware
(State of other 'urisdiction of
inco oration or or anization
20·0673095
I.R.S, Em 10 er
Identification Number
14651 Dallas Parkway, Suite 600
Dalias. TX 75254-8815
(972) 277-0300
(Address, including zip code, and telephone number, including area code, of Registrant's principal executive offices)
Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15 (d) of the Securities Exchange
Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been
subject to such filing requirements for the past 90 days. Yes [X]
No []
Indicate by check mark whether the Registrant is an accelerated filer, or a non-accelerated flier. See definition of "accelerated filer and large
accelerated flier" in Rule 12b-2 of the Exchange Act (Check one):
Large Accelerated Filer [ ]
Accelerated Filer [ ]
Non-Accelerated Filer [X 1
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).
Yes [1
No [X 1
No established published trading market exists for either the common stock, par value $0.01 per share, of SecufUS Technologies. Inc. or the
Class B common stock, par value $0.01 per share, ofSecurus Technologies, Inc.
Shares outstanding of each of the registrant's classes of common stock:
Outstanding at March 31, 2006
543,859.65 shares
53,496.76 shares
Class
Common stock
Class B common stock
_______________m.__
._'~_mi
____
.. _ _ _ _
~'~.@;.M'~".
._,_.~,.~'~.2mrq~'~~
______
TABLE OF CONTENTS
3
ITEM 1. FINANCIAL STATEMENTS
ITEM 3
ITEM 4
. OJ JANTITATIV~: AND OUA LITATIVE DISCLOSURES ABOUT MARKET RISK24
3
- OTHER INFORMATION
25
25
ITEM IA
. RISK FACIORS26
ITEM 2
. DEVAULTS IJPON SENIOR SICCUR1TB!;S26
ITEM 3
ITEM 4
ITEMS
ITEM 6
. EXHIBITS27
PART I - FINANCIAL INFORMATION
ITEM 1. FINANCIAL STATEMENTS
SECURUS TECHNOLOGIES, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(Dollars in thonsands, except share and per share amounts)
Decem ber 31,
March 31,
2005
2006
(Unaudited)
ASSETS
Cash and cash equivalents
Restricted cash
Accounts receivable, net
Prepaid expenses and other current assets
Current deferred income taxes
Total current assets
Property and equipment, net
Intangibles and other assets, net
Goodwill
Total assets
$
$
$
2,630
1,396
63,180
5,659
7,785
80,650
43,862
104,482
37,936
266,930
$
46,502
37,756
5,051
108
89,417
9,769
197,847
1,765
298,798
$
2,443
1,410
65,641
5,003
$
7,563
82,060
45,624
103,140
37,936
$ 268,760
LIABILITIES AND STOCKHOLDERS' DEFICIT
Accounts payable
Accrued liabilities
Deferred revenue and customer advances
Current portion of long-term debt
Total current liabilities
Deferred income taxes
Long-term debt, net of current portion
Other long-term liabilities
Total liabilities
$
42,912
32,955
5,108
69
81,044
9,769
210,944
1,751
303,508
Commitments and contingencies
Stockholders' deficit:
Common stock, $0.01 stated value, 1,000,000 shares authorized;
597,356 shares issued and outstanding at December 31, 2005 and
March 31, 2006
5
5
Additional paid-in capital
Accumulated deficit
Total stockholders' deficit
Total liabilities and stockholders' deficit
$
34,027
(65,900 )
(31,868 )
266,930
34,055
(68,808
(34,748
$ 268,760
)
)
See accompanying notes to condensed consolidated financial statements.
SECURUS TECHNOLOGIES, INC.
CONDENSED CONSOLIDATED FINANCIAL STATEMENT OF OPERATIONS
For the Three Months Ended March 31, 2005 and 2006
(Dollars in thousands)
Revenne:
Telecommunications services
Direct call provisioning
Solutions services
Equipment sales and other
Total revenue
Cost of service (exclusive of depreciation and amortization shown separately
below):
Telecommunications services
Direct call provisioning, exclusive of bad debt expense
Direct call provisioning bad debt expense
Solutions services expense
Cost of equipment sold and other
Total cost of service
Selling, general and administrative
Compensation expense on employee stock options
Depreciation and amortization
Total operating costs and expenses
Operating income
Interest and other expenses, net
Loss before income taxes
Income taxes expense
Net loss
March 31,
March 31,
2005
2006
(Unaudited)
4,522
7,745
$
81,968
72,033
12,231
11,263
385
115
91,426
98,836
$
3,376
47,701
9,205
10,393
9
70,684
11,471
5,419
87,574
3,852
6,698
(2,846
587
(3,433
$
2,130
54,454
9,723
8,998
62
75,367
12,442
28
6,728
94,565
4,271
6,931
(2,660)
248
(2,908)
)
)
$
See accompanying notes to condensed consolidated [mancia1 statements.
SECURUS TECHNOLOGIES, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
For the Three Months Ended March 31, 2005 and 2006
(Dollars in thousands)
March 31,
March 31,
2005
2006
(Revised Note Ie)
(Unaudited)
CASH FLOWS FROM OPERATING ACTIVITIES
Net loss:
Adjustment to reconcile net loss to net cash (used in) provided by operating
activities:
Depreciation and amortization
$
(3,433)
5,419
$
(2,908)
6,728
Deferred income taxes
Conversion of interest paid-in-kind to secured subordinated notes
Equity income (loss) from unconsolidated affiliates
Stock based compensation
Accretion of discount on notes payable
Amortization of deferred financing costs and debt discounts
Changes in operating assets and liabilities:
Restricted cash
Accounts receivable
Prepaid expenses and other current assets
Intangible and other assets
Accounts payable
Accrued liabilities and other liabilities
Net cash used in operating activities
CASH FLOWS FROM INVESTING ACTIVITIES:
Purchase of property and equipment including costs of intangibles
Net cash used in investing activities
CASH FLOWS FROM FINANCING ACTIVITIES:
Advances 011 revolving credit facility
Cash overdraft
Payments 011 other debt
Net cash provided by fmancing activities
Decrease in cash and cash equivalents
Cash and cash equivalents at the beginning of the period
Cash and cash equivalents at the end of the period
SUPPLEMENTAL DISCLOSURES:
Cash paid during period for:
Interest
Income taxes
238
1,789
IS
131
207
222
2,114
(66 )
28
133
237
$
2,000
721
(61 )
(1,728 )
(5,883 )
(585 )
$
(14 )
(2,461 )
656
(199 )
(4,275 )
(4,758 )
(4,563 )
$
$
(5,293 )
(5,293 )
$
(7,120)
(7,120)
$
5,000
(678 )
$
10,850.
6~5
(27 )
$
$
$
$
$
4,295
(1,583 )
1,879
296
8,094
$
$
$
(39)
1l,496
(187)
2,630
2,443
~$=",;8;.;;,5;,,;4=4
$
See accompanying notes to condensed consolidated fmancial statements.
SECURUS TECHNOLOGIES, INC. AND SUBSIDIARJES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
1. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
(a) Unaudited Quarterly Financial Statements
The accompanying unaudited condensed consolidated fmancial statements for the three-month periods
ended March 31, 2005 and 2006 have been prepared in accordance with U.S. Generally Accepted Accounting
Principles for interim fmancial information and with the instructions to Form IO-Q and Article 10 of Regulation
s-x. Accordingly, they do not include all of the information and notes required by U.S. Generally Accepted
Accounting Principles for complete financial statements of Securus Technologies, Inc. ("Securus" or the
"Company"). In the opinion of management, all adjustments necessary for a fair presentation have been
included and are of a normal recurring nature. Interim results are not necessarily indicative of the results that
may be expected for the year. The condensed consolidated fmancial statements should be read in conjunction
with the consolidated fmancial statements and notes thereto included in Securus TeChnologies, Inc.'s December
31,2005 Annual Report on Form 10-K.
The preparation of unaudited condensed consolidated financial statements in conformity with accounting
principles generally accepted in the United States of America requires management to make estimates and
assumptions that affect the reported amounts of assets and liabilities and disclosures of contingent assets and
liabilities at the date of the consolidated financial statements and the reported amounts ofrevimue and expenses
during the reported period. Significant items subject to such estimates include the valuation allowances for
receivables, the carrying amount for property and equipment, goodwill, intangible and other assets, and deferred
income taxes. Actual results could differ from those estimates.
(b) Comprehensive Income
Statement of Financial Accounting Standards ("SFAS") No. 130, Reporting Comprehensive Income,
requires that certain items such as foreign currency translation adjustments and umealized gains and losses on
certain derivative instruments classified as a hedge be presented as separate components of shareholders'
equity. Total comprehensive loss for the three months ended March 31, 2005 and 2006 was $3.4 million and
$2.9 million, respectively.
(c) New Accounting Pronouncements
In January 1,2006, the Company adopted SFAS No. 123R "Share-Based Payment", which requires sharebased compensation to be recognized based on the grant date estimated fair value of each award, net of
estimated cancellations, over the employee's requisite service period, which is generally the vesting period of
the equity grant. The Company elected to adopt SFAS No. 123R using the modified prospective method, which
requires compensation expense to be recorded for all unvested share-based awards beginning in the first quarter
of adoption. Accordingly, the prior period presented in this Form 10-Q has not been restated to reflect the fair
value method of expensing stock options. Also, because the value used to measure compensation expense for
unvested shares is the same for APB Option No. 25 and SFAS No. 123R, the adoption of SFAS No. 123R did
not have a material impact on the Company's operating income, loss before income taxes or net loss.
In May 2005, the FASB issued SFAS No. 154, Accounting Changes and Errol' Corrections, which is
effective for voluntary changes in accounting principles made in fiscal years beginning after,December 15,
2005. SFAS 154 replaces APB Opinion No. 20 Accounting Changes (APB 20) and SFAS No.3 Reporting
Accounting Changes in Interim Financial Statements. SFAS 154 requires that voluntary changes in accounting
principles be applied on a retrospective basis to prior period financial statements and eliminates the provisions
of APB 20 that cumulative effects of voluntary changes in accounting principles be recognized in net income in
the period of change. The adoption of this statement did not have a material impact on the consolidated
fmancial statements.
In November 2005, the FASB issued FASB Staff Position No. FIN 45-3 (FSP FIN 45-3) Application of
FASB Interpretation No. 45 to Minimum Revenue Guarantees Granted to a Business or Its Owners, which
SECURUS TECHNOLOGIES, INC. AND SUBSIDIARJES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
is effective for new minimum revenue guarantees issued or modified on or after the beginning of the fITst fiscal
quarter following the date FSP FIN 45-3 was issued. FSP FIN 45-3 amends FASB Interpretation No. 45,
Guarantor's Accounting and Disclosure Requirements for Guarantees, Including Indirect Guarantees of
Indebtedness of Others to include guarantees granted to a business that the revenue of the business for a
specified period oftime will be at least a specified minimum amount under its recognition, measurement and
disclosure provisions. This interpretation was effective for the Company on January 1, 2006 at which time the
Company adopted the standard. The adoption of this statement did not have a material impact on the
consolidated fmancial statements.
(d) Reclasslficatioll
Certain amounts in the March 31, 2005 condensed consolidated fmancial statements have been reclassified
to conform with current period presentation.
(e) Revisions to Cash Flow Statemellt
The Company has revised its March 31,2005 condensed consolidated cash flow statement to classify the
net change in cash overdrafts within fmancing activities. Previously, such amounts were reported as cash flows
used in operating activities. The effects of the above revision to the March 31, 2005 condensed consolidated
cash flow statement is summarized as fOllows:
For the three months ending March 31, 2005
Net Cash Provided (Used in)
Operating
Investing
Financing
Activities
Activities
Activities
Previously reported
Net change in cash overdrafts
$
(1,263 )
678
$
(5,293 )
$
4,973
(678 )
$
As revised
$
(585 )
$
(5,293 )
4,295
2. BALANCE SHEET COMPONENTS
Accounts receivable consist of the following (in thousands):
December 31,
2005
Accounts receivable, net:
Trade accounts receivable
Advance commissions receivable
Other receivables
$
March 31,
2006
(Unaudited)
78,614
3,815
153
82,582
(19,402 )
63,180
Less: Allowance for doubtful accounts
$
$
$
77,625
4,263
242
82,130
(16,489 )
65,641
At December 31, 2005 and March 31, 2006, the Company had advanced commissions to certain facilities
totaling $3.9 million and $4.3 million, respectively, which are recoverable from such facilities as a reduction of
earned commissions for specified monthly amounts. Amounts included in the accounts receivable represent the
estimated recoverable amounts during the next fiscal year, with the remaining long-term portion recorded in
other assets.
Bad debt expense for the three months ended March 31,2005 was $9.2 million, or 12.8%, of direct call
prOVisioning revenue of $72.0 million. Bad debt expense for the three months ended March 31, 2006 was
$9.7 million, or 11.9%, of direct call provisioning revenue of $82.0 million.
SECURUS TECHNOLOGIES, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
Property and equipment consists of the following (in thousands):
Decem ber 31,
2005
Property and equipment, net:
Telecommunications equipment
Leasehold improvements
Construction in progress
Vehicles
Office equipment
$
35,600
4,382
6,624
64
10,482
57,152
(13,290 )
43,862
Less: Accumulated depreciation and amortization
$
March 31,
2006
(Unaudited)
$
$
38,270
4,392
7,663
16
11,443
61,784
(16,160
45,624
)
Intangibles and other assets consist of the following (in thousands):
December 31, 2005
Patents and trademarks
Deferred fmancing costs
Capitalized software development costs
Acquired contract rights
Deposits and long-term prepayments
Other
Gross
Carrying
Value
$ 18,324
9,022
13,416
79,407
1,413
783
$ 122,365
Accum ulated
Am ortization
$
(2,439 )
(1,063 )
(3,510 )
(10,871 )
$
\17,883 )
Net
15,885
7,959
9,906
68,536
1,413
783
$ 104,482
$
Weighted
Average
Life
10.6
7.3
4.0
10.8
Intangibles and other assets consist of the following (in thousands):
March 31, 2006 !Unauditedl
Patents and trademarks
Deferred fmancing costs
Capitalized software development costs
Acquired contract rights
Deposits and long-tenn prepayments
Other
Gross
Carrying
Value
$ 18,625
9,022
14,615
80,353
1,511
849
$ 124,975
Accumulated
Amortization
(2,945 )
$
(1,300 )
(4,342 )
(13,248 )
$
(21,835 )
Net
15,680
7,722
10,273
67,105
1,511
849
$ 103,140
$
Weighted
Average
Life
10.9
7.3
4.1
9.9
At December 31, 2005 and March 31, 2006, the carrying amount of trademarks assigned to patents and
trademarks that were not subject to amortization was $3.0 million.
SECURUS TECHNOLOGIES, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED UNAUDITED FINANCIAL STATEMENTS
Certain intangibles and other assets amounts have been reclassified as of December 31, 2005. Amortization
expense for the three months ended March 31, 2005 and 2006 was $2.3 million and $3.9 million, respectively.
Estimated amortization expense related to intangibles and other assets, excluding deferred fmancing costs, at
March 31, 2006 and for each ofthe next five years through March 31, 2011 and thereafter is summarized as
follows (in thousands):
Period ending March 31 (unaudited):
2007
2008
2009
2010
2011
Thereafter
$
$
15,101
13,132
11,660
9,493
8,562
35,110
93,058
Accrued liabilities consist of the following (in thousands):
Decem ber 31,
2005
Accrued expenses
Accrued compensation
Accrued severance and exit costs
Accrued taxes
Accrued interest and other
$
$
23,201
5,258
668
2,932
5,697
37,756
March 31,
2006
(Unandited)
$
$
23,954
4,429
253
2,795
1,524
32,955
During the year ended December 31, 2004, the Company entered into separation agreements with certain
executives. FASB No. 88, Employer's Accountingfor Settlements and Curtailments of Defined Benefit Pension
Plans for Termination Benefits, requires the Company to accrue severance payments for these executives. As of
December 31, 2005, the Company accrued approximately $0.7 million as a result of these agreements of which
$0.6 million related to severance and related costs and the remaining $0.1 million related to leased facility and
other costs. During the quarter ended March 31, 2006, the Company paid approximately $0.4 million in
severance and related costs.
3. DEBT
Debt consists ofthe following (in thousands):
December
March 31,
31,
2005
Revolving credit facility
Second-priority senior secured notes
Senior subordinated notes
Other
Total debt
Less current portion of long-terro debt
Long-terro debt, net
$
49,745
154,000
108
203,853
10,850
51,859
154,000
69
216,778
(5,898 )
197,955
(l08 )
197,847
(5,765 )
211,013
(69 )
210,944
$
Less unamortized discount on senior secured notes and senior
subordinated notes
$
2006
(Unaudited)
$
SECURUS TECHNOLOGIES, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED UNAUDITED FINANCIAL STATEMENTS
Revolving Credit Facility - The Company has a revolving credit facility (the "revolver") with a syndicate
of banks and other lending institutions with a borrowing base limitation equal to 80% of the "eligible
receivables" as defined in the credit agreement. The revolver provides for fmancing on a revolving basis of up
to $30.0 million and a $22.5 million letter of credit facility that expires on September 9, 2009. To the extent that
letters of credit outstanding are greater than $10.0 million, the incremental letters of credit outstanding over
$10.0 million reduces our availability. The Company's maximum perroitted annual capital expenditures are
$30.0 million for 2006. Amounts unused under the revolving credit facility are subject to a fee, due quarterly,
based on a per almum rate, as amended, of 0.375%. Advances bear simple interest at an annual rate equal to one
of the following, at our option (i) the Prime Rate or (ii) a rate equal to the Eurodollar Rate as adjusted by the
Eurodollar Reserve Percentage plus 2.0%, as amended. Interest is payable quarterly, follOWing the end of each
previous calendar quarter. Advances received on the revolver bore interest at our option using the prime rate,
which was 7.25% at December 31, 2005 and 7.5% at March 31, 2006. Securus Technologies draws from the
available credit on the revolver to cover norroal business cash requirements. As of December 31, 2005 and
March 31, 2006, Securus Technologies had $30.0 million and $19.2 million, respectively, of borrowing
availability under the revolver.
Under the revolver, as amended, Securus Technologies also has available a $12.5 million and a separate
$10.0 million sub-facility for letters of credit, as further described above, typically used to provide collateral for
service bonds required by contracts with correctional facilities. As of December 31, 2005 and March 31, 2006,
the Company had outstanding letters of credit totaling $6.8 million. Securus Technologies pays a quarterly fee
equal to a per annum rate of2.125%, as amended, on amounts reserved under the letters of credit.
Second-priority Senior Secured Notes - On September 9, 2004, Securus Technologies issued
$154.0 million of Second-priority Senior Secured Notes that bear interest at an annum rate of II %. All principal
is due September 9, 2011. To the extent the Company generates excess cash flow (as defmed in the indenture)
in any calendar year beginning with the year ended December 31, 2005, the Company is required by the
Second-priority Senior Secured Notes to offer to repay principal equal to 75% of such excess cash flow at a rate
of 104% of face value. No excess cash flow payment was due for the calendar year ended December 31, 2005
because no excess cash flow, as defmed, was generated. Interest is payable semiarmually on March I and
September I. The Second-priority Senior Secured Notes were issued at a discount to face value of $3.6 million
or 97.651 %. Proceeds obtained from the issuance of Second-priority Senior Secured Notes were used to finance
the acquisition of Evercom and to repay outstanding long-terro debt obligations. The effective interest rate is
11.5% on tbe Second-priority Senior Secured Notes.
Senior Subordinated Notes - On September 9,2004, Securus Technologies issued $40.0 million of Senior
Subordinated Notes, unsecured and subordinate to the Revolving Credit Facility and the Senior Notes, that bear
interest at an annual rate of 17%. Interest is payable at the end of each calendar quarter, or, as restricted by the
Company's Revolving Credit Facility, is paid-in-kind by adding accrued interest to the principal balance of the
Senior Subordinated notes. All outstanding principal, including interest paid-in-kind, is due on September 9,
2014 and a mandatory prepayment equal to $20.0 million plus 50% of all outstanding interest paid-in-kind is
due on September 9, 2013. In connection with the issuance of the Senior Subordinated Notes, Securus
Technologies issued warrants to acquire 51,011 shares ofSecurus Technologies, Inc. conunon stock at an
exercise price of $0.01 per share to the Senior Subordinated Note holders. As a result, Securus
Technologies discounted the face value of the Senior Subordinated Notes by $2.9 million representing the
estimated fair value of the warrants at the time of issuance. Proceeds obtained from the issuance of the Senior
Subordinated Notes were used to finance the acquisition of Evercom, repay outstanding long-term debt
obligations, and for general operating purposes. During the year ended December 31, 2005, $7.6 million of
paid-in-kind interest was added to the principal balance of the Senior Subordinated Notes. During the three
months ended March 31, 2006, $2.1 million of paid-in-kind interest was added to the prineipal balance of the
Notes. The effective interest rate is 18.6% on the Senior Subordinated Notes.
SECURUS TECHNOLOGIES, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED UNAUDITED FINANCIAL STATEMENTS
All of the Company's subsidiaries (the "Subsidiary Guarantors") are fully, unconditionally, and jointly and
severably liable for the Revolving Credit Facility, Second-priority Senior Secured Notes and Senior
Subordinated Notes. The Subsidiary Guarantors are wholly-owned and constitute all of the Company's direct
and indirect subsidiaries. The Company has not included separate fmancial statements of its subsidiaries
because (a) the aggregate assets, liabilities, earnings and equity ofthe Company are presented on a consolidated
basis and (b) the Company believes that separate fmaneial statements and other disclosures concerning
subsidiaries are not material to investors.
The Company's credit facilities contain fmancial and operating covenants, among other items, that require
the maintenance of certain financial ratios, including specified interest coverage ratios, maintenance of
minimum levels of operating cash flows (as defmed), and maximum capital expenditure limitations. These
covenants also limit our ability to incur additional indebtedness, make certain payments including dividends to
shareholders, invest and divest company assets, and sell or otherwise dispose of capital stock. In the event that
the Company fails to comply with the covenants and restrictions, as specified in the credit agreements, Securus
Technologies may be in default at which time payment of the long term debt and unpaid interest may be
accelerated and become immediately due and payable. As of March 31, 2006, we were in compliance with all of
our covenants.
In connection with the issuance of its outstanding II % Second-priority Senior Secured Notes, the Company
entered into a registration rights agreement pursuant under which the Company agreed to exchange the
outstanding Second-priority Senior Secured Notes for registered 11 % Second-priority Senior Secured Notes due
20 II (the "Exchange Offer"). Pursuant to this registration rights agreement, the Company agreed to file a
registration statement relating to such Exchange Offer on or before March 28, 2005. As a result of the
Company's failure to timely file a registration statement relating to such Exchange Offer, the Company was
required to pay an additional 0.5% interest to its Second-priority Senior Secured Noteholders from March 28,
2005 to May 16,2005, the filing date of the Exchange Offer registration statement, and from July 7 to July 27,
2005, the consummation date of the Exchange Offer.
In April 2006, the Company and its lenders executed a second amendment to the revolver to clarify certain
debt compliance calculations.
4_ SEGMENT INFORMATION
SFAS No. 131, Disclosures About Segments of an Enterprise and Related Information, establishes
standards for reporting operating segments in annual fmancial statements. SFAS No. 131 also establishes
standards for disclosures about products and services, geographic areas and major customers.
The Company's management has chosen to organize the enterprise around differences in products and
services. During the period 2003 through 2005, the Company and its predecessor had four reportable segments:
Telecommunications Services, Direct Call Provisioning, Solutions Services and Equipment Sales. Through
these segments, the Company provided inmate telecommunication products and services for correctional
facilities, including security enhanced call processing, call validation and billing services for inmate calling.
Depending upon the contractual relationship at the site and the type of customer, the Company provided these
products and services through service agreements with other telecommunications service providers, including
VerizonlPublic Communications Services, AT&T/Global Tel"Link, AT&T/SBC, Sprint and Qwest (i.e.,
Telecommunications Services segment and Solutions Services segment) and through direct contracts between
the Company and correctional facilities (i.e., Direct Can PrOVisioning segment). In addition, the Company sold
systems to certain telecommunication providers (i.e., Equipment Sales segment).
The Company evaluates performance of each segment based on operating results. Total assets are those
owned by or allocated to each segment. Assets included in the "Corporate and Other" column ofthe following
table include all assets not specifically allocated to a segment. There are no intersegment sales. The
Company's reportable segments are specific business units that offer different products and services
SECURUS TECHNOLOGIES, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDA TED UNAUDITED FINANCIAL STATEMENTS
and have varying operating costs associated with such products. The Company uses estimation to allocate
certain direct costs and selling, general and administrative costs, as well as for depreciation and amortization,
goodwill, and capital expenditures. Estinlation is required in these cases because the Company does not have
the capability to specifically identify such costs to a particular segment. The estimation is based on relevant
factors such as proportionate share of revenue of each segment to the total business.
Segment information for the three months ended March 31, 2005 (Unaudited) is as follows (in thousands):
Telecommunications
Services
Revenue from
external
customers
Segment gross
margin
Depreciation and
amortization
Other operating
costs and
expenses
Operating income
(loss)
Interest and other
expenses, net
Segment loss before
income taxes
Total assets
Direct Call
Provisioning
;;,$=~72;J;'0;,;;3,;;,3
$
7,745
$
4,369 $
592
$
Solutions
Services
Equipment
Sales & Other
$
11 ,263 $
15,127 $
870 $
4,780
Corporate
& Other
Total
385 ;;,$=== $ 91,426
$ 20,742
376 $
14
33
5,419
_ _-,2"",0",,8:=:2 _ _",,30,-,4 _ _ _-"3~4
_--,9",,0~5:.!.1
11,471
3,777 $
8,265 $
566 $
328 $
(9,084) $
3,852
6,698
$
13,659 $
Goodwill
$~==== $
Capital Expenditures $
$
221,866 $
17,262 $
1,117 $
(2,846)
15,143 $269,047
50,263 ~$= = $~=== ~$====::":"" $ 50,263
3,205 $
$
$
2,088 $ 5,293
Segment information for the three months ended March 31, 2006 (Unaudited) is as follows (in thousands):
Direct Can
Provisioning
Telecommunications
Services
Revenue from
external
customers
Segment gross
margin
Depreciation and
amortization
Other operating
costs and
expenses
Operating income
(loss)
Interest and other
expenses, net
Segment loss before
income taxes
Total assets
Goodwill
Capital Expenditures
$
4,522 ;:;,$==81!,J;,9;,;;6,;;8 $
$
2,392 $
143
17,791 $
Solutions
Services
Equipment
Sales & Otber
12,231 $
3,233 $
Corporate
& Other
Total
115 $~== $ 98,836
53 $
$ 23,469
6,235
316
34
6,728
_ _ _ _ _ _ _ _ _..::2",,2::..4:.::,6
130
10,094
12,470
$
2,249 ~$====9;!;,3;;,;1,;;0 $
2,787 ~$==,,;5~3 $
(10,128) $
4,271
6,931
$~==,,;3;;;,3;;;0;;.5
$
$
211,429
;;;,$==37!,J;,9;;;3,;;6 $
$
7,120 $
28,601
40
$
~$=="";;=
$
$
(2,660)
25,385 $ 268,760
$ 37,936
$ 7,120
As of March 31, 2006, 53,497 shares were issued and outstanding of Class B Common Stock under the
2004 Restricted Stock Purchase Plan to certain memhers of management. These shares are subject to forfeiture
pursuant to the tenns of management's respective Restricted Stock Purchase Agreements and the
2004 Restricted Stock Purchase Plan and the restrictions described herein and therein. The restricted periods
end upon either the occurrence of certain events or upon lapse of time. With respect to one-third of the stock,
the restricted period ends upon the lapse of time in equal increments with certain exceptions. The restricted
period for up to one-third of the stock ends upon the sale ofthe Company's stock to an independent third party,
as defined in the 2004 Restricted Stock Plan. With respect to the remaining shares, the restricted period ends
upon the Company attaining certain performance measures detennined by the Company's Board of Directors.
Further, upon a change of control of the Company, the restricted period could end for all of the restricted shares
that have not previously vested. The restricted shares are entitled to dividends, if declared, which will be
distributed upon termination of the restricted period with respect to any such restricted shares. The Compauy
measures compensation expense on these restricted shares commensurate with their vesting schedules. For the
portion of the restricted shares that vest contingently with the occurrence of certain events, the Company
records compensation expense when such events become probable. At March 31, 2006, the incremental
compensation expense on the restricted shares issued to the Company's CEO and other executives was
determined based on the estimated fair value of the Class B Common Stock, which resulted in compensation
charges of $28,000 to the condensed consolidated statements of operations.
6. GUARANTEES
FSP 45-3, amends FASB Interpretation No. 45, "Guarantor's Accounting and Disclosure Requirements
Guarantees. Including Indirect Guarantees a/Indebtedness a/Others", to require a guarantor to recognize a
liability for the estimated fair value of guarantee obligations entered into after January 1,2006 and disclosure of
the maximum amount that could be paid under the guarantee obligation. In February 2006, the Company
entered into an agreement with a telecommunications vendor, primarily for local and long distance services,
whereby the Company guarantees a minimum purchase commitment over a two to three year period.
Management has reviewed the agreement and believes the fair value to be zero. The maximum amount that
would be paid under this guarantee totals $10.5 million at March 31, 2006.
/01'
ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND
RESULTS OF OPERATIONS
The following discussion and analysis of the Company's fmancial condition aud results of operations
should be read in conjunction with the fmancial statements and the notes thereto contained elsewhere in this
report. Certain infonnation contained in the discussion and analysis set forth below includes forward-looking
statements that involve risks and uncertainties.
Special Note Regarding Forward-Looking Statements
This Quarterly Report on Form IO-Q contains forward-looking statements within the meaning ofthe
federal securities laws. These forward-looking statements reflect, among other things, our current expectations,
plans and strategies, and anticipated fmancial results, all of which are subject to known and unknown risks,
uncertainties and factors that may cause our actual results to differ materially from those expressed or implied
by these forward-looking statements. Many of these risks are beyond our ability to control or predict. Any
statements contained in this quarterly report that are not statements of historical fact, including statements about
our beliefs and expectations, are forward-looking statements and should be evaluated as such. The words
"anticipates," "believes," "expects," "intends," "seeks to," "plans," "estimates," "targets," "projects," "should,"
"may," "will" and similar words and expressions are intended to identifY forward-looking statements. All
forward-looking statements are based on information available to the Company on the date hereof, and investors
should not rely on forward-looking statements because they are subject to a variety of risks, uncertainties, and
other factors that could cause actual results to differ materially from our expectations, and we expressly do not
undertake any duty to update forward-looking statements. These factors include, but are not limited to:
(i) competition in our industry and in the telecommunications industry generally; (ii) our substantial amount of
debt; (iii) our accumulated deficit; (iv) the changing dynamics of our industry and business; (v) our financial
results being dependent on the
success of our billing and bad debt management systems; (vi) loss of major partners or customers and recent
Attachment 17:
Implementation Plan
---
AZDOC Project Plan - RFP Response
10
a
1
Duration
i,ask Name
SECURUS Inmate Telephone System
I
Instc1Jlatio-n-~-----·--· -~---------.----
Start
Finish
I
84 days
Mon 10/2106
Thu 1/25/07
16 days
Mon 10/2106
Mon 10/23/06
Install Platform Pre~Ship Tasks
2
I
3
E3
Schedule Site Survey for each Facility
1 day
Mon 10/2106
Mon 10/2/06
4
l§'3
Conduct On-Site Site Surveys
10 days
Mon 10/9/06
Fri 10/20/06
Sales Order Form (SOF) Receipt & Review
16 days
Mon 10/2106
Mon 10/23/06
Mon 10/2106
Mon 10/2106
5
6
E3
Receive PM Approved SOF
1 day
7
@3
Receive Site Survey
1 day
Mon 10/23/06
Mon 10/23/06
8
~
~
Logistics Planning SOF/Site Survey Review
1 day
Mon 10/23/06
Mon 10/23/06
Heat Ticket Opened
1 day
Mon 10/2106
Mon 10/2106
9
10
13
11
12
~
Genereate Bill of Material (BOM)
~
15
16
17
~
~
18
19
20
Mon 10/2/06
Mon 10/2/06
Tue 10/3/06
Thu 10/5/06
Fri 10/6/06
Fri 10/6/06
1 day
Mon 10/9/06
Mon 10/9/06
Enter BOM into JDEdwards - Hardware Order Frozen
2 days
Tue 10/10/06
Wed 10/11/06
Hardware Order Frozen
Odays
Fri 10/6/06
Fri 10/6/06
4 days
Thu 10/5/06
Tue 10/10/06
Generate Picklist
0.5 days
Thu 10/5/06
Thu 10/5/06
Distribute Picklist to Hardware Build & Install Support
0.5 days
Fri 10/6/06
Fri 10/6/06
0.5 days
Fri 10/6/06
Fri 10/6/06
Hardware Booking & Availability
~
~
22
@3
Pick Parts Listed on Pick list
23
~
Notify All Affected Departments of any Missing Parts
1 day
Mon 10/9/06
Mon 10/9/06
0.5 days
Mon 10/9/06
Mon 10/9/06
1 day
Tue 10/10/06
T ue 10/10/06
4 days
Tue 10/10/06
Fri 10/13/06
Transport Inventory to Hardware Build (even if parts missing)
24
25
Purchase Non-Stock Items
~
~
Complete Purchase Order for Low Inventory or Special Items
0.5 days
Tue 10/10/06
T ue 10/10/06
Order Low Inventory or Special items
0.5 days
Wed 10/11/06
Wed 10111/06
~
All Equipment Available
2 days
Thu 10/12106
Fri 10/13/06
6 days
Tue 10/10/06
Tue 10/17/06
1 day
Tue 10/10/06
Tue 10/10106
29
30
1 day
3days
1 day
Distribute Picklist to Warehouse
27
Wed 10111/06
Distribute 80M for Approval
rg
28
Mon 10/23/06
Mon 10/2106
Receive BOM Approval
21
26
Mon 10/23/06
Sales PM Phone Review with Install Support
13
14
1 day
8 days
SOF, Site Survey & Heat Ticket # Distributed
Bill of Material (BOM)
Hardware Build
i~
Receive Available Parts
Task
Project: AZDOC Project Plan
Date: Tue 9/12106
!
I
Summary
Split
' " '"
Progress
Milestone
I"
"" "", I
Project Summary
Page 1
•,
,
~~~
External Tasks
,
External Milestone ~
Deadline
;j
AZDOC Project Plan - RFP Response
ID
31
6
iTask Name
Receive Any Remaining Parts
13
36
E1
13
13
37
39
40
Tue 10/17/06
1 day
Man 10/9/06
Man 10/9/06
Receive Block Files From AZDOC Current Provider of Inmate Calling System
5 days
Man 10/16/06
Fri 10/20/06
Block Files Ready for Pre-Install
2 days
Fri 10/20/06
Man 10/23/06
7 days
Thu 10/5/06
Fri 10/13/06
7 days
Thu 10/5/06
Fri 10/13/06
1 day
Thu 10/5/06
Thu 10/5/06
3 days
T ue 10/10/06
Thu 10/12106
Contact AZDOC Current Inmate Calling System Provider & Request a Copy of ANI List
Receive Copy of Ani List
13
43
§l
Receive Correction of AN Is
Distribute ANI list to Blue Folder E-mail Gode
44
45
E3
Enter ANls into Databases
46
i5
ANI list Ready for Pre-Install
51
i5
~
§l
Distribute Local NPAlNXX File to Table Management
1 day
Thu 10/12106
Thu 10/12106
0.25 days
Fri 10/13/06
Fri 10/13/06
1 day
Fri 10/13/06
Fri 10/13/06
o days
Fri 10/13/06
Fri 10/13/06
5 days
Mon 10/9/06
Fri 10/13/06
1 day
Man 10/9/06
Man 10/9/06
5 days
Mon 10/9/06
Fri 10113/06
0.25 days
Man 10/9/06
Man 10/9/06
1 day
Tue 10/10/06
Tue 10/10/06
2 days
Thu 10/12106
Fri 10/13/06
Pull JPL Rate Local List
E1
53
E3
Distribute Loaca[ NPA/NXX File to Install Support
Free Numbers Ready for Pre-Install
54
56
E3
Contact AZDOC Current Inmate Calling System Provider & Request Copy of Free Number Files
57
E3
13
13
Receive Free Number Files from AZDOC Current Inmate Calling System Provider
Send Free List to AZDOC Contact for Approval
Project: AZDOC Project Plan
Date: Tue 9/12106
Split
I ,
I
,
,
,
I ,
,
,
"
,
,
,
I ,
,
,
t
Milestone
Summary
••
.
External Tasks
....
Project Summary
Page 2
'
.~
Thu 10/19/06
Thu 10/19/06
Thu 10/5/06
Thu 10/5/06
3 days
Tue 10/10/06
Thu 10/12/06
0.25 days
Thu 10/12/06
Thu 10/12/06
3 days
Tue 10/17/06
Thu 10/19/06
6 days
Wed 10/4/06
Wed 10/11/06
,I
External Milestone ~
."",;;§;f_"§l'~~
Progress
Fri 10/13/06
Thu 10/5/06
Thu 10/5/06
Rate Files
I
Fri 10/13/06
11 days
11 days
Receive Approved Free Number List from AZDOC
Task
0.5 days
0.25 days
Free Numbers List - New Installation
55
60
Thu 10/12106
Local NPAfNXX File - New Installation
52
58
Fri 10/13/06
Thu 10/12/06
Obtain Local NPAlNXX File for Facility
Resolve NPA/NXX Differences to JPL Rates Local List
59
Thu 10/12106
Local NPAfNXX File
49
50
2 days
0.25 days
ANI List - Common Tasks
Distribute ANI List to Affected Departments for Their Comparison
48
Fri 10/13/06
Mon 10/23/06
42
47
Fri 10/13/06
Finish
Mon 10/9/06
ANI List - Platform New Installation
41
1 day
I
Man 10/16/06
Telecom Order & ANI List
i5
E1
Start
2 days
Contact AZOOC Current Inmate Calling System Provider & Request Copy of Block Files
38
I
11 days
Block Files
33
35
Duration
Contruct Bare Bones System
32
34
I
-----
Deadline
I
AZOOC Project Plan - RFP Response
10
6
61
E3
Rate File· New Instamation
--~-~--~----,
62
~
Build Rate File
63
r3
Oistribute Rate File to Table Management
64
Produce Platform Specific Rate File
65 ·I~
Rate File Available
66
El
68
~
Schedule Circuit Installation with LEG
69
~
Test & Tum Up of Circuits on Site with LEG
70
~
Circuits Ready for Cutover
721~
731~
74
79
80
81
Order VOX Files for Branding
VOX Files Ready
Software Install & Customization
IEl
Install Base Software
Modify Site Specific Files As Required
76
78
Order Circuits
VOX Files - New Installation
II
77
__
3 days
ProvisioningINetworking
67
75
___ _____._______ ~_~~______L_ Durat~. L
._~ .~
Task Name
E3
Start
Wed 10/4/06
Finish
Fri 10/6/06
3 days
Fri 10/6/06
Tue 10/10/06
1 day
Tue 10/10/06
Tue 10/10/06
lday
Wedl0/ll/06
Wed 10/11/06
odays
Wed 10/11/06
Wed 10/11/06
45 days
Wed 10/4/06
Tue 1215/06
45 days
Wed 10/4/06
Tue 1215/06
1 day
Tue 10/31/06
Tue 10/31/06
10 days
Wed 11/22106
Tue 1215/06
odays
Tue 1215/06
Tue 1215/06
10 days
Man 10/16/06
Fri 10/27/06
10 days
Man 10/16/06
Fri 10/27/06
o days
Fri 10/27/06
Fri 10/27/06
15 days
Man 10/9/06
Fri 10/27/06
o days
Man 10/9/06
Man 10/9/06
13 days
Wed 10/11/06
Fri 10/27/06
Vox Files
1 day
Fri 10/27/06
Fri 10/27/06
~
Block Files
1 day
T ue 10/24/06
T ue 10/24/06
E:9
El
is
ANI Assignment
1 day
Fri 10/13/06
Fri 10/13/06
Local NPAlNXX File
1 day
Fri 10/13/06
Fri 10/13/06
Free Numbers
1 day
Thu 10/19/06
Thu 10/19/06
Wed 10/11/06
Wed 10/11/06
Fri 10/20/06
Rate File
1 day
83
Test Data for Conversion
1 day
Fri 10/20/06
84
All Data Loaded
2 days
Man 10/23/06
Tue 10/24/06
Perform Quality Checklist
2 days
Tue 10/24/06
Wed 10/25/06
1 day
Wed 10/25/06
Wed 10/25/06
3 days
Tue 10117/06
Thu 10119/06
82
85
~
I~
Package System for Shipment (unsealed)
86
Test File for Conversion - New Installation
87
~~
89
90
is
Install Test Inmate Pin File
1 day
Tue 10/17/06
Tue 10/17/06
Install Test Inmate Calling List
1 day
Wed 10/18/06
Wed 10/18/06
Test Conversion Files are Ready
1 day
Wed 10/18/06
Wed 10/18/06
Task
Project: AZDOC Project Plan
Date: Tue 9/12106
Split
Progress
"-~'-'-~~~'-.ll
J J, L"
J J"'"
LJ"
f I
Milestone
Summary
Project Summary
Page 3
•.---...
....
-=~ry"?'3"-"Z~~
~.~-
'I<l,'1'"
~~:--
External Tasks
~. __~"-______-C-.l
External Milestone
-$
Deadline
I
AZDOC Project Plan - RFP Response
10
6
ITask Name
System Ready for Virtual Prison
91
92
93
Duration
I
1 day
Virtual Prison
@3
@3
Start
I
Thu 10/19/06
Finish
Thu 10/19/06
5 days
Wed 10/25/06
Tue 10/31/06
o days
Wed 10/25/06
Wed 10/25/06
Receive Packaged System
install System in Virtual Prison
94
95
I
Test System In Virtual Prison
1 day
Wed 10/25/06
Wed 10/25/06
3 days
Thu 10/26/06
Mon 10/30106
96
Test Site's "Data Conversion
1 day
Thu 10/26/06
Thu 10/26/06
97
Revise INt Files per SOF
1 day
Fri 10/27/06
Fri 10/27/06
98
Complete Virtual Prison Measurement Sheet
1 day
Mon 10/30106
Mon 10/30106
99
Package System for Shipment (unsealed)
1 day
Tue 10/31/06
Tue 10/31/06
100
102
103
104
System Shipping
8
19
El
105
108
109
110
Wed 1111/06
o days
Tue 10/31/06
Tue 10/31/06
1 day
Wed 11/1106
Wed 11/1/06
o days
Wed 11/1/06
Wed 11/1/06
Ship System
Receipt & Pre-Install Tasks
El
El
El
El
111
El
8
116
o days
Fri 1211/06
Fri 1211/06
3 hrs
Tue 1215/06
Tue 1215/06
4 hrs
Tue 1215/06
Tue 1215/06
1 day
Tue 12/5/06
Tue 1215/06
2.5 days
Tue 1215/06
Thu 1217106
0.5 days
Tue 1215/06
Tue 1215/06
117
Tue 1215/06
Wed 12/6/06
4hrs
Wed 1216/06
Wed 1216/06
1.5 days
Wed 1216/06
Thu 1217106
1.5 days
Wed 1216/06
Thu 1217106
4 hrs
Wed 12/6/06
Wed 1216106
Convert Inmate Data
4 hrs
Thu 1217106
Thu 1217/06
0.38 days
Thu 1217/06
Thu 1217/06
Site Cutover to New System
ac Checklist & Test Calls Completed
Task
Project: AZDOC Project Plan
Date: Tue 9/12106
Tue 1215/06
Wed 1216/06
Verify Inmate PIN & Calling List are Correctly Installed & Functioning Properly
Cutover Conversion Files are Ready
120
4hrs
0.5 days
Circuits Ready for Cutover
Cutover & Quality Check (QC) Tasks
19
Tue 1215/06
Pre-Install System
Cutover Conversion Files - New Installation
@3
Fri 1218/06
Fri 1211106
Test & Turn Up Circuits
Test & Turn Up of Circuits on Site with LEC
119
Fri 1211106
3 days
Verify Shipment Content to Pick List
Cutover Prep Tasks
118
6 days
Receive System Shipment at Site
114
115
Mon 10/30106
Tue 10/31/06
Receive Packaged System
112
113
Mon 10/30106
Seal Packaged System
install Activities - ASP-Phoenix
106
107
o days
2 days
System Ready for Shipping
101
Split
Progress
I
'11"" ",11"" '"
I
Milestone
Summary
Project Summary
Page 4
•• ,
~;(':F9~~~
External Tasks
I
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External Milestone •
Deadline
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---
AZDOC Project Plan - RFP Response
10
121
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iTask Name
i3
Notification to Call Detail Record (CDR) Collection Group to Pull Test CDR's
122
123
124
Cut Sheet & QC Workbook Completed
i3
i3
125
126
127
I
I
Duration
Start
I
Finisil
I
Thu 1217106
Thu 1217106
0.38 days
Thu 1217106
Thu 1217106
3 hrs
Thu 1217/06
Thu 1217/06
o days
Thu 1217/06
Thu 1217/06
1 day
Fri 1218/06
Fri 1218/06
1 day
Fri 1218/06
Fri 1218/06
1 hr
Fri 1218/06
Fri 12/8/06
3 hrs
Distribute Cut Sheet to Logistics Planning
Site Cutover Complete
Training & Sign Off Tasks
Perform Customer Training
i3
i3
I
Complete Training Sign Off Including Heat Ticket
128
Install Activities - ASP-Globe
6 days
Fri 1211/06
Fri 1218/06
129
Receipt & Pre·lnstall Tasks
3 days
Fri 1211/06
Tue 1215/06
130
i31
132
133
i3
i3
i3
i3
134
i3
4 hrs
Tue 1215/06
Tue 1215/06
Pre-Install System
1 day
Tue 12/5/06
Tue 1215/06
2.5 days
Tue 1215/06
Thu 1217/06
0.5 days
Tue 1215/06
Tue 1215/06
4 hrs
Tue 1215/06
Tue 1215/06
0.5 days
Wed 1216/06
Wed 1216/06
4 hrs
Wed 1216/06
~
Wed 1216/06
1.5 days
Wed 1216106
Thu 1217/06
1.5 days
Wed 1216/06
Thu 1217106
Convert Inmate Data
4 hrs
Wed 1216/06
Wed 1216/06
Site" Cutover to New System
4hrs
Thu 1217/06
Thu 1217/06
0.38 days
Thu 1217/06
Thu 1217106
3 hrs
Thu 1217/06
Thu 1217/06
0.38 days
Thu 1217106
Thu 1217/06
3 hrs
Thu 1217/06
Thu 1217/06
o days
Thu 1217/06
Thu 1217/06
1 day
Fri 1218/06
Fri 1218/06
1 day
Fri 1218/06
Fri 1218/06
1 hr
Fri 1218/06
Fri 12/8/06
Verify Inmate PIN & Calling List are Correctly Installed & Functioning Properly
Cutover & Quality Check (QC) Tasks
Cutover Conversion Files are Ready
i3
i3
143
144
Test & Tum Up Circuits
Cutover Conversion Files - New Installation
140
141
Tue 1215/06
Circuits Ready for Cutover
139
142
Fri 1211/06
Tue 1215/06
Test & Turn Up of Circuits on Site with LEe
137
138
Fri 1211/06
3hrs
Cutover Prep Tasks
135
136
o days
Receive System Shipment at Site
Verify Shipment Content to Pick List
QC Checklist & Test Calls Completed
[§:3
Notification to Call Detail Record (CDR) Collection Group to Pull Test COR's
145
Cut Sheet & QC Workbook Completed
146
[5
Distribute Cut Sheet to Logistics Planning
147
[§:3
Site Cutover Complete
148
149
150
Training & Sign Off Tasks
i3
i3
Perform Customer Training
Complete Training Sign Off Including Heat Ticket
Task
Project: AZDOC Project Plan
Date: Tue 9/12106
-
..
Split
Progress
I
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i
,
,
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AZDOC Project Plan - RFP Response
ID
6
151
154
155
156
4 days
E9
E9
E9
E9
Fri 1218/06
3 hrs
Mon 12111/06
Mon 12/11/06
Test & Turn Up Circuits
4 hrs
Mon 12111106
Mon 12/11/06
1 day
Mon 12111106
Mon 12111/06
3 days
Mon 12111/06
Wed 12113/06
1.5 days
Mon 12111/06
Tue 12112106
4 hrs
Mon 12/11/06
Mon 12/11/06
0.5 days
Tue 12112106
Tue 12112106
4 hrs
Tue 12112106
Tue 12112106
Cutover Conversion Files - New Installation
Verify Inmate PIN & Calling List are Correctly Installed & Functioning Properly
Cutover Conversion Files are Ready
Mon 12111/06,
2 days
Tue 12112106
Wed 12113/06
0.5 days
Tue 12112106
Tue 12112106
Cutover & Quality Check (QC) Tasks
163
Wed 12113/06
Verify Shipment Content to Pick List
Circuits Ready for Cutover
162
Finish
Fri 1218106
Test & Turn Up of Circuits on Site with LEC
~
Fri 1218/06
I
o days
Cutover Prep Tasks
E3
Start
Fri 1218/06
Pre-Install System
160
I
2 days
Receive System Shipment at Site
158
161
Duration
Receipt & Pre--Install Tasks
157
159
I
install Activities - Phoenix West
152
153
[TaSk Name
164
~
Convert Inmate Data
4 hrs
Tue 12112106
Tue 12112/06
165
E3
Site Cutover to New System
4 hrs
Tue 12/12106
Tue 12112106
0.38 days
Tue 12112106
Tue 12112106
3 hrs
Tue 12112106
Tue 12112106
0.38 days
Tue 12112106
Tue 12112106
3 hrs
Tue 12/12106
Tue 12/12106
166
167
QC Checklist & Test Calls Completed
~
Notification to Call Detail Record (CDR) Collection Group to Pull Test CDR's
168
169
170
Cut Sheet & QC Workbook Completed
E3
E3
Distribute Cut Sheet to Logistics Planning
171
172
173
~
~
174
Tue 12/12/06
Tue 12112106
1 day
Wed 12113/06
Wed 12113/06
1 day
Wed 12113/06
Wed 12113/06
Perform Customer Training
177
178
@'3
179
~
1 hr
Wed 12/13/06
Wed 12/13106
5 days
Fri 1218/06
Thu 12114/06
2 days
Fri 1218106
Mon 12111/06
o days
Fr; 1218/06
Fr; 1218/06
Complete Training Sign Off Including Heat Ticket
Receipt & Pre-Install Tasks
~
~
180
odays
install Activities - ASPC-Eyman Complex: Cook, Meadows, Rynning, SMU I & SMll i!
175
176
Site Cutover Complete
Training & Sign Off Tasks
Receive System Shipment at Site
Verify Shipment Content to Pick List
3 hrs
Mon 12111/06
Mon 12/11/06
Test & Turn Up Circuits
4 hrs
Mon 12/11/06
Mon 12111106
1 day
Mon 12111/06
Mon 12111/06
3 days
Tue 12112106
Thu 12114/06
Pre-Install System
Cutover Prep Tasks
Task
Project: AZDOC Project Plan
Date: Tue 9/12106
I
I
Milestone
Summary
Split
" ' " " " II" IIIIII
Progress
Project Summary
Page 6
••
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External Tasks
i
External Milestone ~
Deadline
I
AZDOC Project Plan - RFP Response
10
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Test & Turn Up of Circuits on Site with
181
182
[3
Cutover Conversion Files - New Installation
~
Cutover Conversion Files are Ready
~
~
189
190
192
193
4 hrs
T ue 12/12106
Tue 12/12106
0.5 days
Tue 12112106
Tue 12112106
4 hrs
Tue 12112/06
Tue 12112106
3 days
Tue 12112106
Thu 12114/06
1.5 days
Tue 12112106
Wed 12113/06
4 hrs
Tue 12112106
Tue 12112106
Site Cutover to New System
4hrs
Wed 12113/06
Wed 12113/06
0.38 days
Wed 12113/06
Wed 12113/06
3 hrs
Wed 12113106
Wed 12113/06
0.38 days
Wed 12113/06
Wed 12113/06
3 hrs
Wed 12113/06
Wed 12/13/06
Site Cutover Complete
o days
Wed 12113/06
Wed 12113/06
Training & Sign Off Tasks
1 day
Thu 12114/06
Thu 12114/06
1 day
Thu 12114/06
Thu 12/14/06
1 hr
Thu 12114/06
Thu 12/14/06
5 days
Fri 12115/06
Thu 12121/06
2 days
Fri 12115/06
Mon 12118/06
o days
Fri 12/15/06
Fri 12115/06
Cut Sheet & QC Workbook Completed
~
~
Distribute Cut Sheet to Logistics Planning
194
195
[3
196
~
Perform Customer Training
Complete Training Sign Off Including Heat Ticket
197
!nstall Activities - ASPC-Florence Complex: Florence & -Picaho Unit
Receipt & Pre-Install Tasks
198
_~,.l ___Fini::>r,~_.
Tue 12112106
Notification to Call Detail Record (CDR) Collection Group to Pull Test CDR's
191
Stan
Tue 12112106
Convert Inmate Data
QC Checklist & Test Calls Completed
~
I
0.5 days
Cutover & Quality Check (QC) Tasks
186
187
-
Verify Inmate PIN & Calling List are Correctly Installed & Functioning Properly
185
188
LEe -,-_. --------- --'" _. ,."._..----.---.- --.---.----.----
Circuits Ready for Cutover
183
184
,__ ~ufatiGn
Ilask Name
Receive System Shipment at Site
199
, El
200
~
Verify Shipment Content to Pick list
3 hrs
Mon 12118/06
Mon 12118/06
201
§3
Test & Turn Up Circuits
4 hrs
Man 12118/06
Man 12118/06
202
~
Test & Turn Up of Circuits on Site with LEC
204
205
~
Cutover Conversion Files ~ New Installation
Mon 12118/06
Tue 12119/06
Thu 12121/06
0.5 days
Tue 12119/06
Tue 12119/06
4 hrs
Tue 12119/06
Tue 12/19/06
0.5 days
Tue 12119106
Tue 12119/06
4 hrs
Tue 12119/06
~
Tue 12119/06
Verify Inmate PIN & Calling List are Correctly Installed & Functioning Properly
3 days
Tue 12119/06
Thu 12121/06
1.5 days
Tue 12119/06
Wed 12120/06
4 hrs
Tue 12119/06
Tue 12119/06
Cutover & Quality Check (QC) Tasks
208
Cutover Conversion Files are Ready
209
210
Mon 12118/06
Circuits Ready for Cutover
206
207
1 day
3 days
Pre·lnstall System
Cutover Prep Tasks
203
Convert Inmate Data
§3
Task
Project: AZDOC Project Plan
Date: Tue 9112106
Split
Progress
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Milestone
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I
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Site Cutover to New System
212
213
I
QC Checklist & Test Calls Completed
~
Cut Sheet & QC Workbook Completed
Start
I
Finish
4 hrs
Wed 12120/06
Wed 12120/06
0.38 days
Wed 12120/06
Wed 12120/06
3 hrs
Wed 12120/06
Wed 12120/06
0.38 days
Wed 12120/06
Wed 12120/06
Notification to Call Detail Record (CDR) Collection Group to Pull Test CDR's
214
I
215
@3
Distribute Cut Sheet to Logistics Planning
3 hrs
Wed 12120/06
Wed 12120/06
216
~
Site Cutover Complete
o days
Wed 12/20/06
Wed 12120/06
Training & Sign Off Tasks
1 day
Thu 12121106
Thu 12121106
1 day
Thu 12/21/06
Thu 12121/06
1 hr
Thu 12121/06
Thu 12121/06
5 days
Fri 12115/06
Thu 12121/06
2 days
Fri 12115/06
Mon 12118/06
217
218
219
~
~
Perform Customer Training
Complete Training Sign Off Including Heat Ticket
Install Activities - ASP-Florence West
220
Receipt & Pre-Install Tasks
221
222
~
Receive System Shipment at Site
223
[9
Verify Shipment Content to Pick Ust
224
@3
225
EI
EI
8
4hrs
Mon 12118/06
Mon 12118/06
Pre-Install System
1 day
Mon 12118/06
Mon 12/18/06
3 days
Tue 12119106
Thu 12121/06
0.5 days
Tue 12119/06
Tue 12119/06
4 hrs
Tue 12/19/06
Tue 12119/06
0.5 days
Tue 12119/06
Tue 12119/06
Circuits Ready for Cutover
4 hrs
T ue 12119/06
Tue 12/19/06
3 days
Tue 12119106
Thu 12121106
1.5 days
Tue 12119/06
Wed 12120/06
4 hrs
Tue 12/19/06
T ue 12119/06
Verify Inmate PIN & Calling list are Correctly Installed & Functioning Properly
Cutover Conversion Files are Ready
232
EI
EI
Convert Inmate Data
EI
Wed 12120/06
Wed 12120/06
Wed 12120/06
Wed 12120/06
3 hrs
Wed 12/20/06
Wed 12120/06
0.38 days
Wed 12120/06
Wed 12120/06
Notification to Call Detail Record (CDR) Collection Group to Pull Test CDR's
Cut Sheet & QC Workbook Completed
237
4 hrs
0.38 days
Site Cutover to New System
QC Checklist & Test Calls Completed
235
236
Test & Tum Up Circuits
Cutover & Quality Check (QC) Tasks
231
234
Mon 12118/06
Cutover Conversion Files - New Installation
229
233
Fri 12115/06
Mon 12118/06
Test & Turn Up of Circuits on Site with LEC
227
230
Fri 12115/06
3 hrs
Cutover Prep Tasks
226
228
o days
238
EI
Distribute Cut Sheet to Logistics Planning
3 hrs
Wed 12120/06
Wed 12120/06
239
[9
Site Cutover Complete
o days
Wed 12120/06
Wed 12120/06
Training & Sign Off Tasks
1 day
Thu 12121/06
Thu 12121/06
240
Task
Project: AZDOC Project Plan
Date: T ue 9/12106
Split
Progress
!
I
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Milestone
Summary
Project Summary
Page 8
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AZDOC Project Plan - RFP Response
ID
241
242
6
~
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243
246
247
248
Perform Customer Training
~
~
~
~
259
261
262
264
265
268
269
270
Tue 12126/06
3 days
Wed 12127/06
Fri 12129/06
0.5 days
Wed 12127/06
Wed 12127/06
4 hrs
Wed 12/27/06
Wed 12127/06
0.5 days
Wed 12127/06
Wed 12127/06
4 hrs
Wed 12/27/06
Wed 12127/06
3 days
Wed 12127/06
Fri 12129/06
1.5 days
Wed 12127/06
Thu 12128/06
4 hrs
Wed 12/27/06
Wed 12127/06
4 hrs
Thu 12/28/06
Thu 12128/06
0.38 days
Thu 12128/06
Thu 12128106
3 hrs
Thu 12128/06
Thu 12128/06
0.38 days
Thu 12128/06
Thu 12128/06
3 hrs
Thu 12128/06
Thu 12128/06
Site Cutover Complete
o days
Thu 12/28/06
Thu 12128/06
Training & Sign Off Tasks
1 day
Fri 12129/06
Fri 12129/06
1 day
Fri 12129/06
Fri 12129/06
1 hr
Fri 12129/06
Fri 12129/06
6 days
Fri 12122106
Fri 12129/06
3 days
Fri 12122106
Tue 12/26/06
Notification to Call Detail Record (CDR) Collection Group to Pull Test CDR's
Distribute Cut Sheet to Logistics Planning
Peliorm Customer Training
Complete Training Sign Off Including Heat Ticket
Receipt & Pre-Install Tasks
8
8
~
Project: AZDOC Project Plan
Date: T ue 9/12106
Tue 12/26/06
Tue 12/26/06
Install Activities - ASPC-Yuma
267
Fri 12122106
T ue 12126/06
Cut Sheet & QC Workbook Completed
266
Fri 12129/06
3 days
Tue 12126/06
Site Cutover to New System
E3
8
Fri 12122106
4 hrs
QC Checklist & Test Calls Completed
263
Thu 12121/06
1 day
Convert Inmate Data
8
8
Thu 12121/06
1 hr
6 days
Pre-Install System
Cutover Conversion Files are Ready
8
Thu 12121/06
Test & Tum Up Circuits
Verify Inmate PIN & Calling List are Correctly Installed & Functioning Properly
260
Thu 12/21/06
Fri 12122106
Cutover & Quality Check (QC) Tasks
258
1 day
Tue 12126/06
Cutover Conversion Files - New Installation
E3
8
Finish
Fri 12122106
Circuits Ready for Cutover
255
I
T ue 12126/06
Test & Turn Up of Circuits on Site with LEe
E3
Start
3 hrs
Cutover Prep Tasks
E3
I
o days
Receive System Shipment at Site
254
257
Duration
Verify Shipment Content to Pick List
252
256
I
--.----~
Complete Training Sign Off Including Heat Ticket
250
253
__ .,-_.__ .-
Receipt & Pre-Install Tasks
249
251
---_.
Instal! Activities - ASPC-Lewis
244
245
i'!ask Name
Receive System Shipment at Site
Verify Shipment Content to Pick List
Test & Turn Up Circuits
-
Task
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Summary
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Project Summary
Page 9
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Fri 12/22106
Fri 12122106
3 hrs
Tue 12126/06
T ue 12126/06
4 hrs
T ue 12/26/06
Tue 12126/06
,
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External Milestone •
Deadline
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,,
AZDOC Project Plan - RFP Response
10
271
6
l_Task Name
E3
272
Pre-Install System
Test & Turn Up of Circuits on Site with LEe
~
Cutover Conversion Files - New Installation
E3
278
Cutover Conversion Files are Ready
E3
280
~
E3
Cut Sheet & QC Workbook Completed
T ue 12126/06
Fri 12129/06
Wed 12127/06
4 hrs
Wed 12127/06
Wed 12/27/06
0.5 days
Wed 12127/06
Wed 12127/06
4 hrs
Wed 12127/06
Wed 12127/06
3 days
Wed 12127/06
Fri 12129/06
1.5 days
Wed 12127/06
Thu 12128/06
4 hrs
Wed 12127/06
Wed 12/27/06
4 hrs
Thu 12128/06
Thu 12128/06
0.38 days
Thu 12128/06
Thu 12128/06
Notification to Call Detail Record (CDR) Collection Group to Pull Test CDR's
283
Finish
Wed 12127/06
Site Cutover to New System
QC Checklist & Test Calls Completed
Tue 12/26/06
I
Wed 12/27/06
Convert Inmate Data
281
Start
0.5 days
Cutover & Quality Check (Qe) Tasks
279
282
1 day
Verify Inmate PIN & Catling List are Correctly Installed & Functioning Properly
277
I
3 days
Circuits Ready for Cutover
275
276
Duration
"\
Cutover Prep Tasks
273
274
I
3 hrs
Thu 12128/06
Thu 12/28/06
0.38 days
Thu 12128/06
Thu 12128/06
284
E3
Distribute Cut Sheet to Logistics Planning
3 hrs
Thu 12128/06
Thu 12128/06
285
~
Site Cutover Complete
o days
Thu 12/28/06
Thu 12/28/06
Training & Sign Off Tasks
1 day
Fri 12129/06
Fri 12129/06
286
287
288
~
Perform Customer Training
8
Complete Training Sign Off Including Heat Ticket
289
Install Activities - ASPC-Tuscon
290
291
292
Receipt & Pre-Install Tasks
~
~
Receive System Shipment at Site
1 day
Fri 12/29/06
Fri 12129/06
1 hr
Fri 12129/06
Fri 12129/06
6 days
Fri 12129/06
Fri 1/5/07
3 days
Fri 12129/06
Tue 1/2107
o days
Fri 12/29/06
Fri 12129/06
3 hrs
Tue 1/2107
Tue 1/2107
Verify Shipment Content to Pick List
293
§S
Test & Turn Up Circuits
4 hrs
Tue 1/2/07
Tue 1/2107
294
E3
Pre-Install System
1 day
Tue 1/2107
Tue 1/2107
3 days
Wed 1/3/07
Fri 1/5/07
0.5 days
Wed 113/07
Wed 1/3/07
295
Cutover Prep Tasks
296
297
Test & Turn Up of Circuits on Site with LEe
~
298
299
Circuits Ready for Cutover
Cutover Conversion Files - New Installation
E3
300
Wed 1/3/07
Wed 1/3/07
Wed 113/07
Wed 113/07
4 hrs
Wed 1/3/07
Wed 1/3/07
3 days
Wed 113/07
Fri 1/5/07
Verify Inmate PIN & Calling List are Correctly Installed & Functioning Properly
Cutover & Quality Check (QC) Tasks
Task
Project: AZDOC Project Plan
Date: T ue 9/12106
4 hrs
0.5 days
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AZDOC Project Plan - RFP Response
10
6
ITask Name
302
@:3
303
E3
~
308
~
312
Thu 1/4/07
Thu 1/4/07
0.38 days
Thu 114/07
Thu 1/4/07
3 hrs
Thu 1/4/07
Thu 1/4/07
Site Cutover Complete
o days
Thu 1/4/07
Thu 114107
Training & Sign Off Tasks
1 day
Fri 1/5/07
Fri 1/5/07
1 day
Fri 1/5/07
Fri 1/5/07
1 hr
Fri 1/5/07
Fri 1/5/07
Perform Customer Training
Complete Training Sign Off Including Heat Ticket
6 days
Fri 12129/06
Fri 1/5107
3 days
Fri 12129/06
Tue 1/2107
o days
Fri 12129/06
Fri 12129/06
3 hrs
Tue 1/2107
Tue 1/2107
Test & Turn Up Circuits
4 hrs
Tue 1/2107
Tue 1/2107
Pre-Install System
1 day
Tue 1/2107
Tue 1/2107
3 days
Wed 1/3/07
Fri 115107
0.5 days
Wed 113107
Wed 113107
@:3
Receive System Shipment at Site
~
@:3
@:3
Verify Shipment Content to Pick List
Cutover Prep Tasks
Test & Turn Up of Circuits on Site with LEC
319
320
~
322
Circuits Ready for Cutover
Cutover Conversion Files - New Installation
321
~
323
4 hrs
Wed 1/3/07
Wed 1/3/07
0.5 days
Wed 113107
Wed 113107
4 hrs
Wed 1/3/07
Wed 1/3/07
3 days
Wed 1/3/07
Fri 115107
1.5 days
Wed 113107
Thu 114/07
Verify Inmate PIN & Calling Ust are Correctly Installed & Functioning Properly
Cutover.& Quality Check (QC) Tasks
Cutover Conversion Files are Ready
324
Wed 1/3/07
3 hrs
Receipt & Pre-Install Tasks
318
Thu 1/4/07
Wed 1/3/07
Thu 1/4/07
315
317
Wed 1/3/07
Thu 114107
314
316
Finish
Thu 1/4/07
Install Activities - ASPC-Safford Complex: Safford & Ft. Grant
313
I
Thu 1/4/07
Distribute Cut Sheet to Logistics Planning
~
~
Start
4 hrs
Notification to Call Detail Record (CDR) Collection Group to Pull Test CDR's
309
I
0.38 days
Cut Sheet & QC Workbook Completed
@:3
310
4hrs
Site Cutover to New System
306
311
1.5 days
QC Checklist & Test Calls Completed
307
Duration
Convert Inmate Data
304
305
-
Cutover Conversion Files are Ready
301
I
325
~
Convert Inmate Data
4hrs
Wed 1/3/07
Wed 1/3/07
326
.~
Site Cutover to New System
4 hrs
Thu 1/4/07
Thu 1/4/07
0.38 days
Thu 1/4/07
Thu 114107
3 hrs
Thu 1/4/07
Thu 1/4/07
0.38 days
Thu 114/07
Thu 1/4/07
3 hrs
Thu 1/4/07
Thu 1/4/07
QC Checklist & Test Calls Completed
327
328
~
Cut Sheet & QC Workbook Completed
329
330
Notification to Call Detail Record (CDR) Collection Group to Pull Test CDR's
E3
Distribute Cut Sheet to Logistics Planning
Task
Project: AZDOC Project Plan
Date: Tue 9112106
Split
Progress
I
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i
,,,,,,,,,,,,,, L
Milestone
Summary
Project Summary
Page 11
••
•
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External Tasks
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External Milestone •
Deadline
.
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AZDOC Project Plan - RFP Response
10
331
6
ITask Name
8
Site Cutover Complete
333
8
Perform Customer Training
334
@3
Complete Training Sign Off Including Heat Ticket
335
339
~
340
@3
341
343
354
Fri 1/5/07
Fri 1/5/07
Mon 118/07
o days
Fri 1/5/07
Fri 1/5/07
Verify Shipment Content to Pick List
3 hrs
Mon 1/8/07
Mon 1/8/07
Test & Tum Up Circuits
4hrs
Mon 1/8/07
Mon 1/8/07 I
~
Cutover Conversion Files are Ready
E3
E3
1 day
Mon 1/8/07
Mon 1/8/07
Tue 1/9/07
Thu 1111107
0.5 days
Tue 119/07
Tue 1/9/07
4 hrs
Tue 1/9/07
Tue 1/9/07
0.5 days
Tue 1/9/07
Tue 1/9/07
4 hrs
Tue 1/9/07
Tue 1/9/07
3 days
Tue 119/07
Thu 1/11107
1.5 days
Tue 119/07
Wed 1/10/07
Convert Inmate Data
4 hrs
Tue 1/9/07
Tue 1/9/07
Site Cutover to New System
4 hrs
Wed 1/10/07
Wed 1/10/07
0.38 days
Wed 1/10/07
Wed 1/10/07
3 hrs
Wed 1/10/07
Wed 1/10/07
0.38 days
Wed 1110/07
Wed 1110/07
3 hrs
Wed 1/10/07
Wed 1/10/07
Site Cutover Complete
o days
Wed 1/10/07
Wed 1/10/07
Training & Sign Off Tasks
1 day
Thu 1/11107
Thu 1/11107
1 day
Thu 1/11/07
Thu 1/11/07
ac Checklist & Test Calis Completed
E3
Notification to Call Detail Record (CDR) Collection Group to Pull Test CDR's
Cut Sheet & QC Workbook Completed
E3
E3
Distribute Cut Sheet to Logistics Planning
355
E3
Perform Customer Training
357
~
Complete Training Sign Off Including Heat Ticket
Install Activities - Marana Comm. Corr. Treatment Facility - MTC
358
Receipt & Pre-Install Tasks
359
E3
Receive System Shipment at Site
Task
Project: AZDOC Project Plan
Date: Tue 9/12106
Fri 1/5/07
3 days
Cutover & Quality Check (QC) Tasks
356
360
Fri 115/07
Fri 1/5/07
Verify Inmate PIN & Calling List are Correctly Installed & Functioning Properly
352
353
Fri 115/07
1 day
2 days
Cutover Conversion Files - New Installation
350
351
1 day
Circuits Ready for Cutover
347
349
Thu 1/4/07
Thu 1/11/07 '
Test & Turn Up of Circuits on Site with LEe
346
348
Thu 1/4/07
Pre-Install System
344
345
o days
Fri 1/5/07
Cutover Prep Tasks
~
Finish
Fri 1/5/07
Receive System Shipment at Site
342
I
1 hr
Receipt & Pre-Install Tasks
@3
@3
Start
I
5 days
Install Activities - ASPC-Dougias Complex: Douglas & Papago
336
338
Duration
Training & Sign Off Tasks
332
337
I
-
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Progress
I'
111111111111111111 ,
,
I
Milestone
Summary
Project Summary
Page 12
•,
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External Tasks
1 hr
Thu 1/11/07
Thu 1/11/07
5 days
Fri 1/5/07
Thu 1/11/07
2 days
Fri 1/5/07
Mon 1/8/07
o days
Fri 1/5/07
Fri 1/5/07
-
I~-'-"-~
External Milestone ~
Deadline
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AZDOC Project Plan - RFP Response
!D
361
362
363
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364
365
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Test & Turn Up Circuits
4 hrs
Mon 1/8/07
Mon 1/8/07
Pre-Install System
1 day
Mon 1/8/07
Mon 1/8/07
3 days
Tue 1/9/07
Thu 1/11/07
0.5 days
Tue 1/9/07
Tue 119/07
4 hrs
Tue 1/9/07
Tue 1/9/07
0.5 days
Tue 1/9/07
Tue 1/9/07
4 hrs
Tue 1/9/07
Tue 1/9/07
3 days
Tue 119/07
Thu 1/11i07
1.5 days
Tue 1/9/07
Wed 1/10/07
Cutover Prep Tasks
Test & Turn Up of Circuits on Site with LEe
366liE3
367
Cutover Conversion Files - New Installation
If5
Verify Inmate PIN & Calling List are Correctly Installed & Functioning Properly
Cutover & Quality Check (QC) Tasks
370
Cutover Conversion Files are Ready
IE!
372lf5
371
373
374
If5
mJE!
Tue 1/9/07
Wed 1/10/07
Wed 1/10/07
0.38 days
Wed 1110/07
Wed 1/10/07
3 hrs
Wed 1/10/07
Wed 1/10/07
0.38 days
Wed 1110/07
Wed 1110/07
3 hrs
Wed 1110/07
Wed 1/10/07
Site Cutover Complete
odays
Wed 1/10/07
Wed 1/10/07
Training & Sign Off Tasks
1 day
Thu 1/11107
Thu 1/11/07
1 day
Thu 1/11/07
Thu 1/11/07
1 hr
Thu 1/11/07
Thu 1/11/07
5 days
Fri 1112/07
Thu 1/18/07
2 days
Fri 1112/07
Mon 1115/07
o days
Fri 1/12107
Fri 1/12107
Verify Shipment Content to Pick List
3 hrs
Mon 1/15/07
Mon 1/15/07
Test & Tum Up Circuits
4 hrs
Mon 1/15/07
Mon 1/15/07
Distribute Cut Sheet to Logistics Planning
378
Perfonn Customer Training
IE!.
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379
381
Complete Training Sign Off Including Heat Ticket
install Activities - ASPC-Wlns!ow Complex: Winsiow & Apache
382
Receipt & Pre-Install Tasks
~i5
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Receive System Shipment at Site
1@3
386lEl
387
1 day
Mon 1/15/07
Mon 1/15/07
3 days
Tue 1116/07
Thu 1118/07
0.5 days
Tue 1/16/07
Tue 1/t6/07
4 hrs
Tue 1/16/07
Tue 1/16/07
0.5 days
Tue 1116/07
Tue 1116/07
Pre-Install System
Cutover Prep Tasks
Test & Turn Up of Circuits on Site with LEC
388
389
Tue 1/9/07
4 hrs
Cut Sheet & QC Workbook Completed
376
385
4 hrs
Site Cutover to New System
Notification to Call Detail Record (CDR) Collection Group to Pull Test CDR's
375
11:3
390
Circuits Ready for Cutbver
Cutover Conversion Files - New Installation
Split
Summary
•
Progress
Project Summary
~:~~
Task
Project: AZDOC Project Plan
Date: Tue 9/12106
I
Convert Inmate Data
QC Checklist & Test Calls Completed
If5
Finish
Mon 1/8/07
Circuits Ready for Cutover
368
369
Start
3 hrs
Verify Shipment Content to Pick list
I
Duration
I
Mon 1/8/07
I
I: '-,
Milestone
Page 13
,..-----
Extemal Tasks
.....
!--------:
Extemal Milestone ~
Deadline
AZDOC Project Plan - RFP Response
10
391
(II
ITask Name
§3
Verify Inmate PIN & Calling List are Correctly Installed & Functioning Properly
393
395
rg
rg
[3
Wed 1/17/07
Wed 1/17/07
0.38 days
Wed 1/17/07
Wed 1/17/07
3 hrs
Wed 1/17/07
Wed 1/17/07
Site Cutover Complete
o days
Wed 1/17/07
Wed 1/17/07
Training & Sign Off Tasks
1 day
Thu 1/18/07
Thu 1118107
1 day
Thu 1/18/07
Thu 1/18/07
1 hr
Thu 1/18/07
Thu 1/18/07
5 days
Fri 1/12107
Thu 1118/07
2 days
Fri 1/12107
Mon 1115/07
Distribute Cut Sheet to Logistics Planning
E3
Install Activities - Coconino County Detention Facility
Receipt &
Pr~lnstall
Tasks
406
§3
Receive System Shipment at Site
407
~
Verify Shipment Content to Pick List
408
E9
409
§3
Fri 1/12107
Fri 1/12107
3hrs
Mon 1/15/07
Mon 1/15/07
Test & Tum Up Circuits
4 hrs
Mon 1/15/07
Mon 1/15/07
Pre-Install System
1 day
Mon 1/15/07
Mon 1/15/07
Test & Turn Up of Circuits on Site with LEC
E9
413
419
Project: AZDOC Project Plan
Date: Tue 9/12106
Tue 1/16/07
4 hrs
Tue 1/16/07
Tue 1/16/07
0.5 days
Tue 1/16/07
Tue 1/16/07
4 hrs
Tue 1/16/07
Tue 1/16/07
3 days
Tue 1/16/07
Thu 1/18/07
Tue 1116/07
Wed 1/17/07
Convert Inmate Data
4 hrs
Tue 1/16/07
Tue 1/16/07
Site Cutover to New System
4hrs
Wed 1/17107
Wed 1/17/07
0.38 days
Wed 1117/07
Wed 1117/07
3 hrs
Wed 1/17/07
Wed 1/17/07
QC Checklist & Test Calls Completed
E9
Thu 1/18107
Tue 1/16/07
1.5 days
Cutover Conversion Files are Ready
[3
§3
Tue 1116/07
Verify Inmate PIN & Calling List are Correctly Installed & Functioning Properly
Cutover & Quality Check (QC) Tasks
416
3 days
0.5 days
Circuits Ready for Cutover
Cutover Conversion Files - New Installation
[3
415
420
o days
Cutover Prep Tasks
411
418
Tue 1/16/07
Wed 1/17/07
Perfonn Customer Training
417
Tue 1116/07
Wed 1/17/07
Complete Training Sign Off Including Heat Ticket
414
4 hrs
3 hrs
[3
410
Wed 1/17/07
Wed 1/17/07
402
404
Thu 1118/07
Tue 1116/07
Wed 1/17107
403
405
Tue 1/16/07
Tue 1/16/07
Notification to Call Detail Record (CDR) Collection Group to Pull Test CDR's
401
Finish
4 hrs
Cut Sheet & QC Workbook Completed
400
Tue 1/16/07
I
0.38 days
§3
E3
Start
3 days
Site Cutover to New System
QC Checklist & Test Calls Completed
399
I
1.5 days
Convert Inmate Data
398
412
4hrs
Cutover Conversion Files are Ready
396
397
Duration
Cutover & Quality Check (QC) Tasks
392
394
I
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Notification to Call Detail Record (CDR) Collection Group to Pull Test CDR·s
Task
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Project Summary
Page 14
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ID
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421
-
Cut Sheet & QC Workbook Completed
422
El
E3
423
E3
El
426
427
0.38 days
430
431
432
433
Wed 1/17/07
Wed 1/17/07
Training & Sign Off Tasks
1 day
Thu 1/18/07
Thu 1/18/07
1 day
Thu 1/18/07
Thu 1/18/07
Thu 1/18/07
1 hr
Thu 1/18/07
5 days
Fri 1/12107
Thu 1/18/07
2 days
Fri 1/12107
Mon 1/15/07
o days
Fri 1/12107
Fri 1/12107
3 hrs
Mon 1/15/07
Mon 1/15/07
Test & Turn Up Circuits
4 hrs
Mon 1/15/07
Mon 1/15/07
Pre-Install System
1 day
Mon 1/15/07
Mon 1/15/07
3 days
Tue 1/16107
Thu 1/18/07
0.5 days
Tue 1/16/07
Tue 1/16107
Jail
Receive System Shipment at Site
Verify Shipment Content to Pick List
Test & Turn Up of Circuits on Site with LEe
i5
Cutover Conversion Files· New Installation
El
437
4 hrs
Tue 1/16107
Tue 1/16107
0.5 days
Tue 1/16/07
Tue 1/16/07
Circuits Ready for Cutover
436
4 hrs
Tue 1/16107
Tue 1/16107
3 days
Tue 1/16/07
Thu 1/18/07
Verify Inmate PIN & Calling List are Correctly Installed & Functioning Properly
438
Cutover & Quality Check (QC) Tasks
439
Wed 1/17/07
Wed 1/17107
Cutover Prep Tasks
435
Wed 1/17/07
Hnish
Wed 1/17/07
Complete Training Sign Off Including Heat Ticket
434
I
3 hrs
Perform Customer Training
e3
e3
E3
El
Start
o days
Receipt & Pre-Install Tasks
429
I
Site Cutover Complete
Install Activities - Navajo County
428
Duration
Distribute Cut Sheet to Logistics Planning
424
425
I
1.5 days
Tue 1/16107
Wed 1/17/07
Convert Inmate Data
4 hrs
Tue 1/16107
Tue 1/16107
Site Cutover to New System
4hrs
Wed 1/17/07
Wed 1/17/07
0.38 days
Wed 1/17/07
Wed 1/17/07
3 hrs
Wed 1/17107
Wed 1/17/07
0.38 days
Wed 1/17107
Wed 1/17/07
3 hrs
Wed 1/17/07
Wed 1/17107
Site Cutover Complete
o days
Wed 1/17107
Wed 1/17/07
Training & Sign Off Tasks
1 day
Thu 1/18107
Thu 1/18/07
Cutover Conversion Files are Ready
I
440
441
e3
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442
443
QC Checklist & Test Calls Completed
EI
Notification to Call Detail Record (CDR) Collection Group to Pull Test CDR's
444
Cut Sheet & QC Workbook Completed
445
El
446
[§3
Distribute Cut Sheet to Logistics Planning
447
448
449
450
e3
Perform CUstomer Training
[§3
Complete Training Sign Off Including Heat Ticket
Install Activities - ASP-Kingman
Task
Project: AZDOC Proiect Plan
Date: Tue 9/12106
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1 day
Thu 1/18/07
Thu 1/18/07
1 hr
Thu 1/18/07
Thu 1/18/07
5 days
Fri 1/19/07
Thu 1/25/07
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Deadline
Page 15
---
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AZDOC Project Plan - RFP Response
ID
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451
452
453
454
455
i1ask Name
t§3
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464
469
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479
Tue 1/23/07
Thu 1/25/07
Tue 1/23/07
Tue 1/23/07
4 hrs
Tue 1/23/07
Tue 1/23/07
0.5 days
Tue 1/23/07
Tue 1/23/07
Tue 1/23/07
4 hrs
Tue 1/23/07
3 days
Tue 1/23/07
Thu 1/25/07
1.5 days
Tue 1/23/07
Wed 1/24/07
Convert Inmate Data
4 hrs
Tue 1/23/07
Tue 1/23/07
Site Cutover to New System
4 hrs
Wed 1/24/07
Wed 1/24/07
0.38 days
Wed 1/24/07
Wed 1/24/07
3 hrs
Wed 1/24/07
Wed 1/24/07
0.38 days
Wed 1/24/07
Wed 1/24/07
3 hrs
Wed 1/24/07
Wed 1/24/07
Site Cutover Complete
odays
Wed 1/24/07
Wed 1/24/07
Training & Sign Off Tasks
1 day
Thu 1/25/07
Thu 1/25/07
Perform Customer Training
1 day
Thu 1/25/07
Thu 1/25/07
1 hr
Thu 1/25/07
Thu 1/25/07
5 days
Fri 1/19/07
Thu 1/25/07
2 days
Fri 1/19/07
Man 1/22107
Complete Training Sign Off Including Heat Ticket
Install Activities - ASPC-Perryville
Receipt & Pre-Install Tasks
474
478
3 days
0.5 days
Distribute Cut Sheet to Logistics Planning
[3
[3
473
477
Man 1/22/07
Notification to Call Detail Record (CDR) Collection Group to Pull Test CDR's
470
476
Man 1/22107
Man 1/22/07
Cut Sheet & QC Workbook Completed
[3
475
Man 1/22107
1 day
QC Checklist & Test Calls Completed
[3
467
471
4 hrs'
Pre-Install System
Cutover Conversion Files are Ready
468
472
Test & Turn Up Circuits
Verify Inmate PIN & Calling List are Correctly Installed & Functioning Properly
465
466
Fri 1/19/07
Cutover & Quality Check (QC) Tasks
t§3
[3
1'3
15
odays
Fri 1/19/07
Fri 1/19/07
Verify Shipment Content to Pick List
3 hrs
Man 1/22107
Man 1/22107
Test & Tum Up Circuits
4 hrs
Man 1/22/07
Man 1/22107
Receive System Shipment at Site
[3
[3
Pre-Install System
1 day
Man 1/22107
Man 1/22107
3 days
Tue 1/23/07
Thu 1/25/07
0.5 days
Tue 1/23/07
Tue 1/23/07
Cutover Prep Tasks
480
Test & Turn Up of Circuits on Site with LEe
Task
Project: AZDOC Project Plan
Date: T ue 9/12106
Man 1/22107
Man 1/22107
Cutover Conversion Files - New Installation
462
Finish
Fri 1/19/07
Circuits Ready for Cutover
~
Fri 1/19/07
I
Man 1/22107
Test & Turn Up of Circuits on Site with LEe
461
Start
3 hrs,
Cutover Prep Tasks
t§3
I
odays,
Receive System Shipment at Site
459
463
2 days
Verify Shipment Content to Pick List
457
460
Duration
Receipt & Pre-Install Tasks
456
458
I
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Milestone
Page 16
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External Milestone
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482
483
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488
489
490
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492
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493
494
495
0.5 days
Tue 1123107
Tue 1/23/07
4 hrs
Tue 1/23/07
Tue 1/23/07
3 days
Tue 1/23/07
Thu 1/25/07
1.5 days
Tue 1123107
Wed 1/24/07
4 hrs
Tue 1/23/07
Tue 1/23/07
Site Cutover to New System
4 hrs
Wed 1/24/07
Wed 1/24/07
0.38 days
Wed 1/24/07
Wed 1124107
3 hrs
Wed 1/24/07
Wed 1/24/07
0.38 days
Wed 1124107
Wed 1124/07
3 hrs
Wed 1/24/07
Wed 1/24/07
Site Cutover Complete
odays
Wed 1/24/07
Wed 1/24/07
Training & Sign Off Tasks
1 day
Thu 1125/07
Thu 1125107
1 day
Thu 1/25/07
Thu 1/25107
1 hr
Thu 1/25/07
Thu 1/25/07
Notification to Call Detail Record (CDR) Collection Group to Pull Test CDR's
Cut Sheet & QC Workbook Completed
491
~
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Convert Inmate Data
QC Checklist & Test Calls Completed
rg
I
Tue 1/23/07
Verify Inmate PIN & Calling List are Correctly Installed & Functioning Properly
Cutover Conversion Files are Ready
,
Start
4hrs
Cutover & Quality Check (QC) Tasks
485
487
Circuits Ready for Cutover
Cutover Conversion Files - New Installation
484
486
._____,._____ .______,_ Lurat~:___L
ITask Name
Distribute Cut Sheet to Logistics Planning
Perform Customer Training
Complete Training Sign Off Including Heat Ticket
i .
496
497
498
499
500
501
502
503
i
504
I
505
506
507
508
509
510
Project: AZDOC Project Plan
Date: T ue 9112106
Task
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I
Milestone
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Project Summary
Page 17
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10
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514
515
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517
518
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521
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524
525
526
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528
529
530
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532
533
534
535
536
537
538
539
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Task
Project: AZDOC Project Plan
Date: Tue 9/12106
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Page 18
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546
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550
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553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
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Project: AZDOC Project Plan
Date: Tue 9/12106
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ID
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572
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575
576
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585
586
587
588
589
590
591
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594
595
596
597
598
599
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Task
Project: AZOOC Project Plan
Date: Tue 9/12106
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Attachment 18:
Value Added Products
~
SECUREvoice ™ Voice Verification
The ICS utilizes SECUREvoice'm Inmate Telecommunication Identification Service as a powerful
method of biometric authentication of a person's identity. Compared to other biometric techniques
it is quick, natural, non-intrusive and cost-effective. SECUREvoice,m is based on the realization
that each person's voice contains a unique signature, which cannot be imitated. As a means of
identification, a person's voice is as reliable as a fingerprint.
The potential of this technology in the correctional industry is tremendous. SECUREvoice,m
makes it practical for all correctional facilities to assign PIN numbers to inmates. Currently, in high
turnover institutions, like large county jails, the cost and effort required to administer "calling lists"
for all inmates is too great. With SECUREvoice,m, when an inmate is booked into a facility, he will
be asked to say his/her name into a preprogrammed phone, four to five times. These repeated
utterances of his/her name enroll the inmate into the system and becomes the basis for the
inmate's personal voice verification file. This means of identification may be used in different parts
of the prison to allow access to different areas, and secured from others.
When an inmate places a call, he first keys in his/her PIN, then the system will prompt him for
his/her name. The inmate may be asked to repeat his/her name, if the register of his/her voice
does not appear the same. Once approved, which takes less than a second, the inmate can place
his/her call.
The SECUREvoice'm system has been deployed for many years in Local, County, and State
correctional institutions giving it the advantage of being the only and largest deployment of Inmate
Identification Services in use today. The system also works with existing inmate telephone
hardware negating the need for expensive and potentially breakable alternatives. We recommend
a supervised enrollment process for authentication. The SECUREvoice,m technology is also a
proactive security system that works without human involvement needed to monitor screens or
maintain equipment damaged by the inmate population.
We have benchmarked our Inmate Telecommunication Identification Service on a telephony
database having 11,224 trials and our system performed at 98.9% accuracy. Here, less than
1.1 % of the true users were denied and less than 1.1% of imposters were accepted. This
performance was measured for the worst-case scenario where the imposter knew the password
of the person being impersonated. In the case where the imposter does not know the password
of the user that he or she is trying to impersonate, the accuracy would be well above 99%.
SECURUS' Friends and Family Assistance Center
Automated Transaction Kiosk
SECURUS now offers our Friends and Family Assistance Center available for every facility.
Through touch screen use, the kiosk provides a simple automated way for the friends and family
of inmates to obtain general facility policies and specific facility information as well as step-bystep instructions for establishing an account with SECURUS.
Kiosk Features:
The Friends and Family Assistance Center kiosk provides general public information about:
•
•
•
•
•
•
•
Obtaining visitation rules and procedures
Rules for regular mail and shipment of packages
Learning about facility policies
Gaining Information on AdvanceConnect* friends and family prepaid accounts
Opening an AdvanceConnect prepaid calling account
Depositing funds into accounts using cash or credit cards at the kiosk
Acquiring SECURUS Telephone service guide providing information on:
o Customer credit policies
o How to clear a restricted telephone line or remove a block
o SECURUS email and telephone contact information
o Requesting a brochure on inmate telephone service via email or U.S. Mail
The kiosk is an automated financial transaction terminal, capable of taking payments or deposits
to accounts and issuing receipts. The terminal includes:
• a rugged keyboard suitable for the public
• an integrated camera, and
• a receipt printer for financial transactions.
Kiosk Benefits:
Staff time: The kiosk provides an automated user-friendly way to get information about the
facility, its programs and its rules. It reduces staff and labor demands by providing an automated
way for visitors to (1) view this important information, and (2) deposit funds to prepaid calling
accounts and, in the future, to inmate trust fund accounts. The kiosk saves staff time by helping
visitors while they are visiting the facility and by providing information that would otherwise
generate a request to the staff.
Reduced Grievances: Kiosks make it easier to establish and fund the prepaid accounts, which
in turn facilitate calls to cell phones and numbers that were blocked due to billing problems. For
example, the Friends and Family Assistance Center reduces inmate grievances by providing a
convenient way for friends and family to fund prepaid calling accounts, enabling calls that might
otherwise be blocked due to billing restrictions. These call blocking restrictions are often the
cause of complaints.
Scalability: Additionally, the platform offers an opportunity for a facility to take advantage of
future value-add services. In the future, friends and family will be able to make cash or credit
card deposits to inmate trust fund accounts and schedule visitation times.
The Friends and Family Assistance Center is available to visitors 24 hours a day, 365 days a
year. It is designed specifically for the environment of an inmate facility lobby.
'SEGURUS' AdvanceConnect program provides an added calling option for Mends and family of inmates.
By establishing an AdvanceGonnect prepaid account, friends and family members do not have to worry
about blocked calls and they set their budget for prepaid collect calls. The program benefits t"ose who may
be on a budget, those who use a cellphone instead of a home phone, and those who have difficulty
receiving collect calls due to restrictions imposed by their Local Exchange Garrier (LEG).
JOB FINDER - Recidivism Reduction
SECURUS offers Job Finder which complements the AZ DOC's work-based education initiative
under the Workforce Development program.
WHAT IS IT?
Job Finder is our patent-pending program in which inmate vocational information is entered into a
database and will be used by staffing agencies to choose individuals that qualify for job
opportunities within a community. SECURUS has partnered with a tax company and a staff
agency to provide state and federal tax credits for employers and also provides a good fit
between inmates nearing release and available employment opportunities.
The goals for the Job Finder program are a possible decrease in cost through recidivism
reduction, increased offender employment percentages, community public relations value and a
complementary program to the state's Workforce Development program.
HOW DOES AN INMATE GET STARTED?
SECURUS can provide and install a secured workstation and printer at appropriate locations free
of charge to both the facility and the inmate.
An inmate may simply use the secured workstation with the website www.inmate2hire.com to
begin registration. Select the "Register" button and fill out your employment profile on the site.
The registration section consists of two sections. An inmate will complete their personal
information and establish a site login 10. They will then be asked to enter their skills, employment
history, education level, desired job locations, and work preferences. This information is the link
to prospective employers.
The assessment section is the second part of the registration process. The assessment helps
prospective employers know if an inmate is a good fit for an individual job.
Upon completing the assessment, the inmate will receive a Career Advisor report. The Career
Advisor will list the jobs that match an inmate's abilities and traits.
HOW LONG DOES IT TAKE TO REGISTER?
An inmate should allow a total of approximately 2 hours to complete all sections. However, each
individual page is saved upon clicking of the button at the bottom of each page. If an inmate
needs to come back and complete the personal information and/or assessment sections, they will
be prompted for the User 10 and Password created during the registration process.
AFTER REGISTRATION - WHAT IS THE APPLICATION PROCESS?
Once an inmate has completed registration, the application process can begin. An inmate may
select the "Apply" button to apply for job openings based on geographic location or job type.
There are jobs that match every ability level.
Employers can review an applicant's qualifications to check for an employment match.
CAN AN INMATE USE THE.wEBSITE AFTER RELEASE?
The www.inmate2hire.comwebsiteisavailabletoinmatesafterrelease.Aninmate·s personal
information and assessment information will continue to be available to seek job opportunities.
HOW OFTEN ARE JOBS UPDATED?
Employment opportunities are always updated on the website. The opportunities vary by position
and skill levels. Inmates are urged to visit the website on a periodic basis.
COMMISSARY Assistant ™
What Is It?
SECURUS' COMMISSARY Assi.~tallt '" is a patent pending automated order processing system that
enables inmate purchase of commissary items in a convenient, safe, protected manner. Utilizing the
existing inmate phone system as the ordering vehicle, results in uncompromised call security,
unsurpassed network cost efficiencies and unparalleled support at virtually any call volume.
Who Needs It?
Facilities wishing to allow inmates to securely order commissary items by phone, 24 hours/day, 7
days/week, 365 days/year will find SECURUS' COMMISSARY Assistant system an ideal tool.
Facilities can choose to permit ordering during any time period they wish.
COMMISSARY rtssistant\ process streamlines commissary administration and improves facility
productivity by utilizing a fully automated system that significantly reduces facility labor costs, while
increasing order accuracy and inmate security.
What Does It Do?
•
•
•
•
•
•
•
•
•
•
•
Supports simultaneous commissary order calls from multiple inmates
Tracks inmate commissary purchases and automatically deducts them from available funds
Records each transaction call record and stores calls for future verification if required
Eliminates facility balance inquiries and ensures order accuracy by providing inmates with
instantaneous account balance both prior to and following each item ordered
Provides inmate with verbal summary that includes item number, item description, price and
available quantity
System validates inmate order entry on an item-by-item basis
Stores a record of all transactions to confirm system integrity with the commissary company
Configurable by the facility to designate specific commissary items that the inmates may order
Available periods for inmate ordering can be preconfigured via the Administrative Workstation.
Alternatively, the facility Administrator may switch COMMISSARY l'tssi.stant on or off and/or
stipulate days and times inmates may order commissary items
Unique system design eliminates the need to purchase outside trunk lines to connect with
commissary company facilities
Inmate PIN enabled for ordering security with additional numbers for increased protection
SECURUS Technologies' 14651 Dallas Parkway, 6'" Floor· Dallas, TX 75254·972-277-0300' 972-277-0301 (fax)
www.securustech.nat
"""i . .~
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SECURUS .
Y~CHNLJLOGI"S
Commissary Assistant Product Information Sheet
How Does It Work?
•
•
•
•
•
•
•
•
•
•
•
•
The inmate picks up any SECURUS telephone
Inmate is prompted for the type of call (collect? commissary? etc.)
Inmate chooses commissary option
Inmate is prompted for and enters his unique PIN number
COMMISSARY Assistant responds with current inmate balance
Inmate is prompted for and enters commissary item number
COMMISSARY Assistant responds with the item description, allowed order quantity, and price
(ex: "You may order up to 2 of Shampoo, 80z at $1.50 each")
Inmate is prompted for and enters desired quantity
COMMISSARY Assistant provides price for entire item ordered along with new inmate balance
Inmate is then prompted for verification
COMMISSARY Assistant indicates that inmate order is complete and is confirmed
Inmate is prompted to order additional commissary item(s)
Inmate may exit at any time by hanging up
System Requirements
•
•
•
•
SECURUS Digital Call Manager
Commissary system interface with SECURUS Digital Call Manager
IP network connection between SECURUS Digital Call Manager and the commissary system
PIN capability such as Digital Call Manager (manual) or Secure BookingTM (auto)
About SECURUS Technologies
SECURUS Technologies is the country's largest independent supplier of detainee
telecommunications and information management solutions, serving over 3,300 correctional facilities
nationwide. A recognized leader in providing comprehensive, innovative technical solutions and
responsive customer service, SECURUS' sole focus is the specialized needs of the corrections and
law enforcement communities. SECURUS is headquartered in Dallas, Texas, with offices in Selma,
Alabama; Raleigh, North Carolina; Brantford, Ontario; and Belleville, Ontario, with application
redundancy backup systems in Allen, Texas.
Page 2 of 2
1114/2005
MailConnect also provides these additional benefits:
1. Transliterate: Spanish, Russian, Italian, German, French, Arabic, Urdu (Pakistan),
Chinese (simp Ie and traditional), Japanese and Korean.
2. Digital copies of all letters are kept on file. These letters are accessible with a
mouse click and can be sorted by inmate or sender, so there is no need to create a
hard copy or to spend time to file it.
3. MailConnect will shield the institution from time consuming calls by providing
our own toll-free suppott line for user's questions or problems related to
MailConnect.
4. Return unacceptable mail electronically along with the "Mail Violation" notice ..
5. Track employee performance.
How MailConnect works:
, A customer uses the 4inmates.com web page to type a letter. The letter is sent via
the Internet to MailConnect, our secure server. (More about 4inmates later.)
• Messages are stored until your mailroom officer uses the MailConnect program to
"draw" the mail from our secure server.
, The correspondence is viewed by a mailroom employee on a computer screen.
, At the mailroom option, specific words or phrases (our comprehensive list or your
custom list) are highlighted to help with the screening or scanning process.
, This list can be customized for the entire population, a specific group, or an
individual inmate.
• The mailroom officer can select for printing any or all mail deemed to be
deliverable, and with a mouse click these messages are printed.
• The senders name, address, inmate's name, identification number, and housing
assignment, (if available to MailConnect) are printed in an easy to read format for
ease of delivery.
• Messages that need a closer look or second opinion are moved to a "holding" file
where they can be reviewed, selected for printing, or rejected.
• Messages that are rejected can be returned to the sender with a "Mail Violation"
notice stating the reason that the mail was undeliverable.
• This "Mail Violation" form will be customized to conform to institution needs.
• Rejected messages are returned electronically saving postage expense and time.
What MailConnect will provide:
I.
2.
3.
* PC and monitor with Software to operate MailConnect.
* High capacity printer with built in stapler.
* Xerox 252 high speed scanner to process outgoing inmate mail.
(* Provided by MailConnect to institutions with an inmate population over 1200.).
4. Staff training and support as needed.
What the Institution Provides:
I.
2.
3.
4.
5.
An internet connection.
Download all incoming mail each workday.
Print all mail that does not violate policy and deliver as you would any other mail.
Consumables: paper, toner, and staples, or a per letter payment
Provide reasonable security to prevent loss or theft of MailConnect equipment.
The Income Generator for MailConnect is 4inmates.com
I. A customer goes to wwwAinmates.com and creates an account using a credit or debit
card. With as little as $S.OO a customer becomes a 4inmates member.
2. Members can create an electronic letter and authorize a charge of SO¢ for a letter with
one or two pages.
3. The letter is encrypted and sent to our secure MailConnect Server
4. Members can prepay for an electronic return letter for SO¢ a page. (See the section on
electronic reply.)
S. MailConnect is a product of SECURUS TECHNOLOGIES; SECURUS
TECHNOLOGIES makes its revenue from the charges paid for the incoming and
outgoing messages processed by MailConnect.
How Electronic reply works
"Electronic Reply" is a service that 4inmates provides our members so they can get return
letters much faster.
I. Our member sends an electronic letter and selects the "Electronic Reply" option.
2. The institution receives the regular electronic letter.
3. As the letter is printed, an additional page is printed out for each reply page that
was ordered and prepaid. A coded number is printed on each reply page. This
number is used as a key in our database to identify the original sender. The reply
always goes back to the original sender.
4. The inmate uses a pencil or pen and writes a response on the page. Each page is
treated as a separate response.
S. The page is returned to the mailroom.
6. Workers in the mailroom scan the page and it is electronically sent to our secure
server.
7. 4inmates will then email the sender a message indicating that the page has been
returned.
8. The sender logs onto 4inmates.com and views the page. The returned page may
be printed at this time.
For a Self-Guided Tour of MailConnect go to:
~~tp:/lfastdrawmail.4inmates.com!
Username: SeltTour
Password: FastDrawMail
(The username and password is case sensitive)
MAILCONNECT
From
SECURUS Technologies
Exclusive licensee of MicroWorks Fast Draw Mail
SECURUS Technologies
14651 Dallas Parkway, Suite 600
Dallas, Texas 75254
800-559-1535
The Key To Mailroom Efficiency
About MailConnect
SECURUS Technologies has studied the volume of mail being received and distributed
each day by a variety of correctional institutions. Knowing the time spent by the
mailroom staff is a major cost; we created a software and hardware system to streamline
that process. The mailroom staff currently has to x-ray, open, check for contraband and
visually read or scan each letter, insert the letter back into the envelope and sort for
delivery. The MailConnect system from SECURUS Technologies will substantially
reduce the time needed to process incoming mail. Keep in mind that each piece of
electronic mail that is processed will result in approximately one less piece of
surface mail that will have to be processed.
Overview of Benefits
MailConnect eliminates the following:
I.
2.
3.
4.
S.
X-ray incoming mail.
Searching envelops for contraband.
Employee exposure to unknown substances.
Testing for paper that has been soaked in drug laced liquids.
Opening envelopes, reading or scanning the contents ofletters, and putting letters
back in envelopes.
6. Hand writing or filling out a "Mail Violation" notice and returning letterS to the
sender.
MailConnect will speed up mail processing with the following features:
I. Sender's name, return address, inmate's name, identification number, and (if
available to MailConnect) the complete housing assignment, are printed in a
large, easy to read font on the cover page. The cover page and letter are
automatically stapled together as it comes off the printer for ease of handling.
2. Characters printed are limited to the standard symbols so custom gang symbols
will not appear.
3. Key watch words and phrases can be highlighted to speed up the scanning of
incoming mail. (MailConnect comes with a standard word list that can be
customized for content by institution, group, or inmate.)
4. Printed text is much faster and easier to read than a hand written letter.
S. The Mail Violation is integrated into the MailConnect software for ease of
processing. The inmate's name, state lD number, and housing assignment are
automatically populated for electronic return to the sender. Hard copies of the
same document are also printed for inmate delivery and internal institution use.
VISITATION ASSISTANT
WHAT IS IT?
The Visitation Assistant is an integral part of the Assistant suite of products. The overall
goal of the suite is to help facilities reduce staff demands and grievances while providing
better service to friends and family.
The Visitation Assistant is targeted for use by the friends and family members of offenders
to schedule and register for visitation during the incarceration period of the offender.
The module will also be able to provide visitation history to the associated facility.
WHY IS IT USED?
The Visitation Assistant is being created to facilitate and expedite the pre-registration and
scheduling of friends and family members. Currently, the process of visitation scheduling is
not a widely used practice mostly due to the facility not having the resources to administer
and manage a schedule of visitation.
At this time the most commonly used practice is the facility uses staff members during the
visitation times to check-in friends and family members, run background checks, verify that
only the appropriate dress is worn and personal belongings are carried into the visitation
area and guide the friends and family members and Offenders to the specified visitation
areas.
HOW CAN IT ADD VALUE FOR THE ADC?
The development of the Visitation Assistant is meant to add value to the customers of
SECURUS, including the friends and family members and the facilities that will use the
product. By creating a streamlined visitation process the friends and family members will
be able to visit their incarcerated loved ones and the facility will benefit from a more
efficient and effective method to manage visitation and the traffic that comes through the
facility.
